I'd avoid this dealership. I had my vehicle serviced, they told me it needed backordered parts and they would call me - four months later they haven't called and they won't return my calls.

Friendly agent, Ramon. I got my car, a 2013 chevrolet and the process was seamless and all the information I needed was given to me.

Had to go twice for the same warranty work as they did not do fix at first time. Could have more detail check at the first time. After 1st check, for few months, the truck was running with false spark plug wire.

Had a great experience with my first service.

Was scheduled for an 8:30 AM oil change. When I got there, I was told they don't have the oil filter. They have to order it from AutoNation Ford which doesn't open until 9, and it about a block away. But it still took over an hour to get the filter in. It was 10:20 by the time they got my oil change started. Not sure why they part wasn't pre-ordered when I confirmed the appointment and it was supposed to be an express service. Seems a little silly to schedule an appointment at a time when you can't even get the part. An express oil change covered under warranty shouldn't take 3 hours. Edited to add - The phone number provided goes to your standard call center where I cannot reach your General Manager. If your General Manager would like to reach out, please have them email me directly. Thanks.

I was targeted by one of the drivers delivering a vehicle on my way to chemotherapy. I called them twice and they never responded.

top notch service, simple process, took me 45 minutes to pick up my vehicle, saved a lot of time on this.

I called on Thursday to schedule service. Service Advisor looked up my record recommended the service needed. I said OK, let's schedule. He said he was too busy at the moment but would write up and schedule and told me to bring car in the next day by 9:30 am. Came in next day by 9:30 am. Greeted by Chris R. There was no service order and I was not on the schedule. Chris R. talked to Abraham who took over, worked me in. Abraham couldn't get everything done by 6:00 pm so I had to come back Saturday morning to pick up my car. OK . . . things happen, but Abraham was working hard, courteous, and apologized. Abraham is a good guy who knows good customer service and made up for the Thursday Service Advisor's mistake. I'll be back thanks to Chris R. and Abraham!

We had a very good experience with AutoNation and with Mike P specifically. We ordered a car and he kept us up-to-date on progress weekly and was super fast to answer our questions. Very friendly staff and when we are having problems with the car they are working on fixing it right away. We appreciated the non-pushy car sales people at this location and the fact that they didn't try to upsell us by a giant amount like other dealerships did. We would return here for another purchase for sure.

Starr and Mike went out of their way to make sure I felt comfortable during my pursuit for a new vehicle. I have anxiety every time I need to buy a new car and they made the process so simple with most things handled online before going in. Thanks again! Andre Nordheim

Want to add another experience in June 2022. Daunte and team persisted to diagnose a problem with the glow plug harness. Even personally drove to get me a part in time. They fixed it! Previous experience: I always take our Jeep Grand Cherokee here for services. It's always efficient, courteous, with good communication. Most recently, they went above and beyond , Chris in the blue team, uncovered a problem with a burst cooling hose behind the diesel engine by the turbo. This is not a serviceable hose and should last the lifetime if the engine... It was a 2,400 dollar repair. I have AutoNation platinum extended service warranty which at first did not want to cover it. Chris persisted, and together withjeep HQ and the dealer itself they found a way to cover it. AutoNation warranty did not pay(my understanding..this was not super clear to me) Thank you very much for covering this gap. Lessons learned: 1.Autonation jeep dealer in Bellevue is a great place to get service. 2. Jeep Chrysler quality control has been substandard. 2 major cooling repairs in 2 years, mileage is 46,000.. both covered by warranty 3. Autonation platinum warranty is questionable. My repair should not have been denied in the first place.

Straightforward and easy

Sean is amazing. Had a great experience without the usual “push and shove”. Love the service and professionalism. Being female I always feel they try to get one over. But Sean was nothing but respective and caring.

Jeremy was great. No nonsense. It just the deal I was looking for. The other dealers I went to tried to squeeze me for a lot more. Jeremy also knew a lot and helped me make the right customizations.

The customer service was great.Abraham Rojas got me in and out and was able to answer my questions. The service is pricey but this is similar wherever you go and not unique to this location.

Get my first car at AutoNation Bellevue, Dreamed car Jeep Wrangler. thanks AutoNation and my adviser Michael, the shopping experience is excellent. I build my own wrangler, which is supposed to wait for 3-4 months until I can get it. In the waiting time, I can always get weekly updating and reach to Mike to get my question answered. It actually take 2 month to get my new built wrangler. I inquired almost all dealers around Bellevue and Seattle, the style of AutoNation and Mike make me feel most comfortable and the fact proves AutoNation deserve my trust. I will recommend my friends here in future.

I bought my plug-in Hybrid Chrysler Pacifica here and recently had it in for an oil change and 60k service. Customer service was great both in the sales and the service department. For service - I had everything explained to me, and given a detailed print-out. They were accurate when they said how long it would take.

Awesome place once they know you have pre approved loan, when I showed up everyone walked by and ignored me until I told a guy I have a loan and want to buy then all the sudden everyone was really nice and helpful greeted me asked if I needed anything it was funny to see the change in attitude and atmosphere I would return to here again they offer good fair pricing and offer coverages for the car you buy.

This dealership was so helpful and understanding on my needs for a new car. They weren't pressuring at all and truly created a nice experience ! The staff was very friendly and knowledgeable! Highly recommend if your in the market for a new car!

I've purchased two vehicles from CJDR Bellevue, and I plan to purchase my next from them too. Christine and Starr made the process of ordering my vehicle painless. No drama or hard sell, and it took 30 minutes for me to sign the paperwork and pick up my keys. Fantastic dealership and sales team.

This dealership was so helpful and understanding on my needs for a new car. They weren't pressuring at all and truly created a nice experience ! The staff was very friendly and knowledgeable! Highly recommend if your in the market for a new car!

Friendly folks. Great customer service both with buying a car and getting an oil change.

Shawn made the purchase of my new Wrangler a breeze - easy ordering, excellent communication throughout the process and quick delivery all combined for a fantastic experience!

We needed the transfer case inspected on our Jeep Wrangler 2dr Rubicon due to some difficulty in shifting between 4WD and 2WD. The mechanics did a thorough inspection and verified all working as designed. Our service technician recommended we get new brakes for both front and rear due to normal wear and they installed them professionally with noticeable driving performance.They also noticed a nail in one of our tires and patched it up for us with a coupon to cover services. We are grateful for the expedited service and highly recommend them to others.

Very attentive service rep. All my concerns were addressed.

Absolutely exceptional experience at the dealership. Found what I was looking for online and came into the dealership to ask about it, Tyler was right by the door and stuck with me through the whole process. Walked in with questions and I walked out with a new 2022 Challnger GT and complete satisfaction. Even after buying the vehicle, the staff at the dealership have made themselbes available for questions and partner services. All in all, I was in the dealership, plus the test drive, for just over two hours, which was unexpectedly fast. Thank you all, once again.

I just moved across the country and had never bought a car before, so needless to say I was nervous to go to the dealership. However, Mike was the nicest car salesman I’ve ever met and he helped me through the whole process (answering all of my naive questions along the way!) I was not expecting the drive off the lot in my new car, but that is exactly what happened and I couldn’t be happier about it! 10/10 recommend this dealership and ask for Mike, if you can!

Service was outstanding!!! Rodney was very commutative. Had the oil cooler replaced and it was returned back promptly.

Every time I visit this location for my service appointments they are timely, transparent, and organized. I never have a bad experience!

Amazing knowledge of product and took the time to figure how their product fit the need we had. Appreciate Sandra and her incredible detailed knowledge and help, especially after sale.

Friendly greeting, quick service, met my expectations. Clean and comfortable waiting room.

Trent, Star and David were awesome!! I got what I expected for my trade their inventory was clean, the transaction was the easiest experience I’ve had buying a car. I recommend these guys for your vehicle needs.

Always had good prompt service with this dealership. I have had them service my Jeep since 2016.

Very fast at scheduling our car recall. Gave us a read out what was wrong with car.

I was reffered to AutoNation of Bellevue for servicing my Ram 1500, I purchased the truck down in Renton from CDJR and had a horrible experience with the service department. I had previously worked with Rodney at another dealership and so was excited to have a familiar face to work with. I had an odd noise, Rodney evaluated the issue, called and let me know what was going on, he got the parts ordered for me and my truck sounding perfect again! I can't recommend him and this service department enough. I am going to have Rodney take care of my services moving forward!!!!

We bought a Jeep recently and worked with Sandra. She was friendly, efficient and made the process super easy. I would easily recommend her to others

Purchased our second vehicle from AutoNation Bellevue. The salesman "Mike Paulsen", was great to work with, no pressure and knowledgeable. Have received excellent customer service on my Ram HD as well. Update on my experience with the service department, I have continued to receive great service from AutoNation Bellevue, would recommend getting your service from this dealership regardless of where you purchased your vehicle.

The service department is insane, don't waste your time. I brought in my car because the Transmission light came on and for a 100k mile check up. I expected it to be a few hundred dollars, figuring the dealership would be pricier and better quality. HA!! It was $200 just to run the diagnostic test for the transmission light. Better yet, the technician scratched out the computer-generated price of $69 and insisted I pay $200. He then gave me two separate quotes, $1500 for the 100k mile inspection and $600 to replace spark plugs!!

Fast and thorough service!

Fantastic service. Will always use Auto Nation CDJR for my services!

Incompetent, lying and immoral. Ran my car out of gas on their test drive and blamed it on me. Couldn't fix my issue after 2 months and I had to take it to a different dealer that fixed it in a couple hours. Terrible business I wouldn't recommend using them for anything.

I recently had to take in my Chrysler Pacifica for repairs and Daunte Harrell from the service team ensured everything went as smooth as possible. We had to file a claim with insurance and there was tons of back and forth involved. Not to mention working with different departments within the insurance company that had out-sourced inspection. Daunte patiently worked with the insurance team and had to go through quite a few iterations to get the repair estimates approved. He ensured we were informed about the progress and provided valuable inputs.

After visiting 3 other Jeep dealers in the Seattle area, I visited AutoNation. It was a breath of fresh air. No Pressure. No games. My final price was lower than what I could negotiate at the high pressure dealerships. I will definitely purchase my next vehicle from AutoNation.

Got a great deal for a 2019 Durango RT. Shawn B. was very helpful and it was a great experience.

Just wanted to say thank you Tyler C, and Shawn B, for the excellent experience from ordering my new Ram to the finish line of the delivery, everything went smoothly, Shawn B is highly knowledgeable and very personable super easy. I would highly recommend this dealership customer service is very high.

Quick and easy, got a great car that I wanted!

My experience with the Auto Nation service in Bellevue has been great. I called on a Friday for an oil change and they were able to accommodate me on Monday morning. Efficient and reliable. Highly recommend!

Great location, friendly staff, good resting area. I always go early morning hours and have found the place highly customer centric. Recently their coffee machine broke down but other than that, it has been great servicing my Jeep over the last 4-5 years.

Unfortunately a couple days after I got my car serviced my car is now in worst shape. Lights are continuously coming on and now the dashboard navigation is shutting off whenever it wants and the emergency break is automatically kicking into gear while I’m driving- so scary! *********** Rodney and team have exceptional service. I went in for an engine light concern and found out I have a few other issues with my vehicle. It was nice to be well taken care of by highly skilled professionals. The location is clean and convenient. Will be taking my jeep here moving forward! Thanks team!

Great experience. Everything went smooth and easy. Best of all was the time Shawn took to explain every feature of our new vehicle.

I recently bought my 4 ram 3500 dually from DofB my decision to keep buying from DofB is because of Chris Rider in the service department, he always goes above and beyond! He’s simply the best!

I’ve always bought and serviced my vehicles at AutoNation CDJR Bellevue. The sales staff has always been easy to deal with, the service staff team is great.

David Heath went above and beyond. Had a small issue that is taking some time to resolve, none of which is David’s fault, but he made an appoint to make it right. Thank you David.

Not a great experience at all. Don't have a lot of faith in this dealership right now for servicing my car. I recognize that pandemic staffing is an issue everywhere. Unfortunately, the automated systems provided do not reliably work for scheduling appointments and checking in for service. For instance, I could not check in for the appointment online that they recommended, and then the "assigned service representative" for my car's service wasn't even there for the check in. After waiting an extended time for the service, another agent reluctantly checked my car in, and then was annoyed at me for the online notes that he couldn't read because they printed over the company's logo. That was not my fault! I tried my best to explain online what services I needed. Then, I received notice that I missed my service appointment when my car was in the service bay! I had a call from my "assigned service representative" to call him back as he "needed more information to service" the car. I promptly called back and left 4 voice messages and an email to call me back. Never heard from him, and then had the service manager chastise me for not calling in about my car! I had called but voice messages were not checked and emails not answered. I can't tell you how many times I tried to contact service through the phone system and never could reach anyone. I have to return in the coming week after parts come in for my car. I pray that this warranty work can be done correctly and in a timely manner. I feel that my concerns about my new car were not adequately heard or taken into account. I'm not sure what Chrysler is doing to support dealerships - 2 dealerships in and I can't say great things about either dealership. It is really disappointing. I had hoped that I could partner with a dealership to ensure that I can fully enjoy our family's investment in a Chrysler Pacifica and all the features the car supposedly has. So far this has not happened at AutoNation Bellevue.

Making it really hard to get my refund for the warranty. Telling me it should take 6-8 weeks to process. However, it was a pleasure working with Ramon from sales. Edit: It’s been taken care of.

Just bought my forever❤️ car ❤️ from David. They worked with me so that my car was ready for me when I flew up to pick it up! Love my little car!!! Thank you David and team!!!!

Had a Great experience with David as I bought the car I’ve always wanted!!! He came in on his day off to complete the sell. Very Happy with my adorable Mini Cooper Coupe!!! Thank you David and team for a Great experience!!!

I have purchased over 15 new vehicles in my life including American, Japanese, and German. I recently purchased a 2022 Jeep Cherokee(4-26-2022) from Bellevue Autonation Jeep and this was the easiest, most relaxing and honest experience I have ever had buying a new vehicle. I had ordered the Cherokee on 1-7-2022 and because of the chip shortage it took over three months and in the meantime Jeep had taken about a $1500 increase on the 2022 models. My salesperson, Jeremy, and the dealership manager, Nick honored the 2021 model pricing without me asking for it and gave me a generous trade in on my Audi which was significantly more than I expected. I recommend this dealership to anyone wanting a great experience, honest information and also low pricing. I will be buying my next Jeep, Dodge, or Ram from this dealership.

Great Service, Shawn has done a great job in answering questions and taking care of issues even after the sales

Great service and attention to my vehicle. Appreciated the warm welcome and staff and can always trust the team with my Jeep. Thank you!

I recently purchased a vehicle from this dealership. I had a great experience and am very happy with my purchase. I feel like I got a great deal. David Heath along with the rest of the staff were very attentive, courteous, and efficient. I highly recommend this dealership.

Brought Jeep Cherokee in for repairs and noted there was an oil leak. "Couldn't find one " was answer we were given when we picked up car. Upon returning home we were able to see that the le leak was still occurring. Took car back. "Could find one" was the response. When we asked them to put a sheet of cardboard under the engine, low and behold, they found a leak, just like we reported. Two trips to fix the initial complaint and only after we told them how to find issue. Secondly, we had the heating units in the seats repaired. When we got car home, the back of driver's seat is not properly installed and there is a gap big enough to put finger in. NOT ACCEPTABLE. Service agent has not returned my call. Very poor service all around.

Christine was awesome and easy to work with. She helped navigate the way into my new truck!

When they sold me the car, they were very enthusiastic and quite helpful. However, less than a year into owning my hybrid car, a major part broke. So under warranty I took it in to their service department. Because it was dangerous to operate without fixing, they had to keep my car until the replacement part was ordered. They said it would probably take about 3 weeks because they were having a hard time getting the part. So I assumed it would take a little while. 2 months later, they still gave me the excuse that they couldn't obtain the part, and if I had any complains, to call Chrysler directly. So I had to work directly with Chrysler to get the part expedited myself. Once Autonation followed the correct procedure to getting the part, Chrysler had it to them in 4 days... So I go to pick up my car after it's been sitting on Autonation's lot for almost 3 months, and it's filthy. They parked it under some trees that were pollinating, and my car was covered in yellow fuzz. And they were totally cool with giving me my car back that way after holding it 1/4 of a year... Very disappointing service.

When they sold me the car, they were very enthusiastic and quite helpful. However, less than a year into owning my hybrid car, a major part broke. So under warranty I took it in to their service department. Because it was dangerous to operate without fixing, they had to keep my car until the replacement part was ordered. They said it would probably take about 3 weeks because they were having a hard time getting the part. So I assumed it would take a little while. 2 months later, they still gave me the excuse that they couldn't obtain the part, and if I had any complains, to call Chrysler directly. So I had to work directly with Chrysler to get the part expedited myself. Once Autonation followed the correct procedure to getting the part, Chrysler had it to them in 4 days... So I go to pick up my car after it's been sitting on Autonation's lot for almost 3 months, and it's filthy. They parked it under some trees that were pollinating, and my car was covered in yellow fuzz. And they were totally cool with giving me my car back that way after holding it 1/4 of a year... Very disappointing service.

My BMW died on my drive home, the day I bought it. It's been returned without the issue being resolved 3 times now. The car has now died in the middle of the road 4 times. I also got pulled over for a brake light they lied about fixing. I have the premium warranty through Veritas. The "free rental" covers only 5 days, when service takes 2 weeks minimum. They also have no loaners so they'll reimburse you $35/day. Not really free then, is it? Unlike other reviewers, I was never offered a loaner or Uber rides during the many trips for service/towing. I've Ubered almost the entire month I've had the car. The vehicle itself was never adequately test driven or checked for issues here or at BMW Bellevue. They started dodging calls when asked tor service docs. Pressing 3 for the Sales Department is the only way your call will get answered.

The service staff guys are friendly , helpful, and go the extra mile to provide top-notch service.. I highly recommend!

I found the car I purchased online and made an appointment to test drive it. My salesperson Christine Imper was amazing! She answered all my questions and I didn’t feel pressured by her at all. She was open and honest with me and gave me all the time I needed to make my decision. The only reason I gave the dealership 4 stars instead of five was the experience I had with the finance manager. I had to say no to the extended warranty at least 5 times and he made some comments that were untrue about who could work on my car. He also made a comment about a certain race of people and how they drive that was offensive (he had no clue it may have been offensive and I believe he thought it was okay because his wife is of that race).

After 13 years it was time to replace my ‘07 Titan with a ‘20 F150. They had a very nice truck equipped the way I wanted. The purchase process was fairly typical and I appreciated the lack of high pressure and the single price rather than the usual crazy games. I was rather surprised after everything was done and it was time to take possession that we were informed there was only one key fob for the truck and no key at all for the canopy. For more than $50k I would expect better than that, especially when their dealer group includes a Ford dealer. Now I’m stuck with the hassle of tracking down the keys I need and getting a new fob programmed. This took me from quite satisfied with my experience to rather disappointed with the dealership.

The best car buying experience I've had. I put it off for years because I dread the whole thing. With AutoNation, and specifically Dave Heath and James Dawson it was painless. Highly recommend!

Good service, great attention.

I had a vehicle drop shipped here from a purchase I did out of state and the experience at Bellevue was above and beyond given the situation. I promised them I'd be in at 10AM on Sunday to not take up any time on the weekend for them, and I walked in, finance had my paperwork ready to go and we plowed through while my car was being backed up and ready for delivery. My Wrangler 4xe was gassed up, fully charged, and detailed to look incredible which is much more than I'd expect given the craziness of the market right now. Everyone I talked to in the store was kind and professional and I will be using them for service once my Jeep requires it. Thank you everyone!

The service I received was phenomenal and highly professional. I can’t recommend them enough. Christine Imper did an exceptional job helping my family find the best vehicle for our needs and was always checking in and providing updates along the way. Her transparency and honesty made us feel supported and heard. Great job!!!

The service I received was phenomenal and highly professional. I can’t recommend them enough. Christine Imper did an exceptional job helping my family find the best vehicle for our needs and was always checking in and providing updates along the way. Her transparency and honesty made us feel supported and heard. Great job!!

I got my Jeep Grand Cherokee serviced here and was very happy with the end result. The employees were friendly and knowledgeable, they even called me a Lyft when my car was finished getting worked on. I will be returning here!!

We helped our daughter purchase a car at the Autonation Ford last year and it was such a positive experience we decided to go to their Dodge branch across the street when we needed a new truck. Sandra was amazing and very communicative. Any questions we had during or after our purchase she’s been on the ball and follows up. The service department is fantastic as well. The guys there are friendly, very helpful and thoughtful with their contact, follow up and just double checking of things that needed fixing. We bought used so there were a few issues but they took care of everything no hassle. Josh in Finance was very friendly as well and made sure we understood everything. Great experience and we highly recommend them

Recently I visited this dealership to buy a AUDI A3. I saw an inventory full of great cars with low mileage and fair price, end up to buy a super clean BMW X1. Ivan took care of me, he is a nice, friendly and helping guy. And special thanks for Josh and Jeremy who worked hard to approve my finance. They also gave me a 5 year warranty. Appreciate you all

We helped our daughter purchase a car at the Autonation Ford last year and it was such a positive experience we decided to go to their Dodge branch across the street when we needed a new truck. Sandra was amazing and very communicative. Any questions we had during or after our purchase she’s been on the ball and follows up. The service department is fantastic as well. The guys there are friendly, very helpful and thoughtful with their contact, follow up and just double checking of things that needed fixing. We bought used so there were a few issues but they took care of everything no hassle. Josh in Finance was very friendly as well and made sure we understood everything. Great experience and we highly recommend them

Had 60,000 mile servicing on Jeep Cherokee. Service attendant was very thorough and personable and work was completed in timely manner. Dealership is very well maintained, comfortable and clean waiting area, complimentary snacks and coffee.i

Paid $116.00 for an oil change that was suppose to include my fluids being topped off. None of my fluids were topped off and the advisor did not go over my inspection report with me. Experience could have definitly been a bit better. They did however give me a car wash voucher so that was pretty cool.

Great deals and customer service, sales associate Tyler and Ivan at finance are very knowledgeable at what they do. Great 5 star friendly service. Definitely recommend and will come back for future vehicle purchases.

Encountered a previously unknown issue just after picking up my vehicle. However, Ramon and Starr (sales and sales mgr) quickly made accommodations to remedy the problem, and Brennan (service mgr) went above and beyond to make sure I was happy with my purchase. Really impressive team that took a no-nonsense approach to making things right. This is the team that will have my purchases in the future.

They have a great inventory of what you're looking for. Prices were always transparent, calculations worked out well.

Good service department, clear communication, get exactly what needs to be done, also love their lyft ride service for dropping off and picking up vehicle

I had a great experience at the dealership during my purchase of a new Minivan. Christine Imper was an excellent help during the purchase process, she was always available to answer any question and provide the right department to resolve the concern. I would highly recommend Christine for any help in purchase at dealership !!

Great customer service.

Tyler was professional and friendly throughout the entire process. He helped me find exactly what I was looking for and was able to answer any questions I had. Also helped with the insurance efficiently and got us the best deal available.

Tyler was professional and friendly throughout the entire process. He helped me find exactly what I was looking for and was able to answer any questions I had. Also helped with the insurance efficiently and got us the best deal available.

My experience was not bad overall but what made me to rate them so bad is the final step where the finance manager kept pushing me to purchase extended warranty. He was obviously mad at me that I did not want it and ended up not even saying thank you for your business or congratulations. Above that when they wanted some info from you were very pushy but in return when I’ve requested their assistance was told that someone will call me back and help me out but never happened. On short; when you’re buying you are ok but afterwards dont come back to us to help you out as thats not making us money.

Ramon was excellent and kept us well informed every step of the way. Thanks for the great service!

Great service and convenience of ride back and forth from work was appreciated.

I recently purchased a new RAM 1500 from Christine and Starr and could not be happier. This has been the best car buying experience I have had…and I’m old so I’ve had a few. Christine was never pushy, answered all questions and thoroughly explained everything. Starr made the deal happen in lightning speed, none of the standard going back and forth for hours to wear you down. In summary, these two are great and I highly recommend getting in touch with Christine if you are serious about purchasing a vehicle to get the process started. You will not be disappointed.

Because this dealership doesn’t do what is promised on December 7 we cancel our extended warranty on our Dodge Durango and this point in time March 31 we are still waiting for money from this dealership I just got off the phone with James and he said there is nothing he could do about it because he sent them a ticket and apparently he has nobody there to call so I would really like somebody from this dealership i.e. the general manager to give me a call just ask James for the phone number he knows it ask for that I would like to get my money back because you took my money now you owe me money so it’s time to pay up. Nicholas Wilcox you are the general manager call me

I have an appointment Friday to have my car repaired, I asked if they have the part they need and they said probably but I should call the parts department to confirm. I’ve tried calling on two occasions and nobody answers for the parts department or the service department and the sales department can’t help me. It’s 11 am on a Wednesday, my last attempt was 9am on Monday- both are within business hours, why is nobody there?

I ordered a new truck from this dealership, expecting a three to four month wait. The truck arrived in six weeks, exactly how I ordered it! My salesperson Tyler Carlson was very knowledgeable, and responsive. My experience was exactly how car buying should be. I Highly recommend this dealer!

Rodney was very responsive to the issues my Durango seemed have have, and the repair folks did a great job taking care of them.

Had a great experience! Was very Easy pulled in knowing which car my father wanted and they were very helpful in assisting us with everything we needed. Two thumbs up!! Thank you!

Our salesperson did not return email or voicemail messages, both before and after our purchase, though he would send us canned email messages, so that has been frustrating. Additionally, when we arrived to pick up the car at the time he told us to come, we had to wait over 2 hours for it.

Anastasia kept me well informed on a timely basis with accurate information.

Have brought van in for a check engine light for the thermostat. Was told the first time that the thermostat was replaced. The light came back on within days of the vehicle being picked up. I am now scheduled for the 4th time for the same issue. Still not fixed, but each time I bring it in I am told of an unrelated item that needs to be replaced. Currently NOT a happy customer after 15 years of being a dedicated customer.

Jake is awesome helped me through the process made everything clear and is very professional I would highly recommend this place.

We've been with CDJ Bellevue for 20+ yrs, Buy new and they maintain. A superior group of responsible professionals..

By far the best experience I’ve ever had when buying a car the team was awesome and quick!

Quick and easy service from drop-off to pick-up!

DO NOT take your car to get serviced here! I took my 100k Hellcat here, not only did they put a gash in my wrap on the fender but joy rode my car for over 33 miles! spoke to multiple managers and provided video and photo evidence with time stamps to prove it happened when they had my car, and each time they said they would get back to me and handle it, and all of them went dark on me and never called. They do not treat their customers well here and I will be reaching out to their insurance and also considering legal action. Extremely frustrating, because I never had a problem when I took my car here for servicing before and then out of no where they just started treating me like crap. Do not take your car here! This place treats their customers bad and will also damage your vehicle. Rodney Moore was my service advisor and he completely went dark on me and stopped responding to any of my texts or calls - I simply just wanted fixed what they were responsible for and they couldn't even do that, not to mention made me feel like I was the one in the wrong. 0/10 stars for service l!

By far one of the easiest trips I’ve ever had to a dealership. Super nice and quick.

David Heath at Autonation Bellevue was amazing!! Super helpful and answered any questions we had! He was super good about texting too because I prefer texting! 🤷‍♀️ he made it possible to get my dream car!! Thank you David and autonation! I will definitely tell all my friends about you!

Friendly staff ❤️

I usually have horrible experiences at dealerships but we worked with Jeremy and Star and they were quick, helpful, and super polite all while not being pushy. Overall great experience and would recommend them to anyone

Absolute worst car service and manager. I’ve had my Jeep serviced here now three times and will never return. The last two there were parts needing to be ordered. I was told two weeks, both times, and that I would get a call to schedule an appointment when they arrive. Months later, no call or email. So, I called in and waited 1.5 hours for someone to pick up the phone. The lady went to check on the parts… and hung up on me. No call back, and it was close to closing so I couldn’t even call and get in the que again. Finally today I got ahold of Dante to explain my frustration and to see again if the parts arrived. They had been there the whole time!! All Dante did was patronize me and was down right rude when I asked why it happens every time parts are ordered.

Completely disappointed with not only the vehicle I bought, that broke down and left me stranded after one week of ownership, but with the level of concern and help received by Chrysler road side service. I was told they’d tow to nearest dealership, but due to the distance wanted to charge almost $400. The vehicle broke down after day 8. 3 days outside my trial period. The lack of concern by the dealership and the condescending tone that I revived by the sales manager and original sales person explaining that nothing was “owed” to me and basically too bad. The service manager said they’d get back to me but never even called me back. Was not offered a service loaner or ride and have no confidence in the repairs received or the vehicle itself. Not even a follow up call. My list of complaints goes on and on. Would never consider doing business with AutoNation Bellevue Chrysler Jeep again and the blatant fact that they dont care about that is the biggest disappointment of the whole experience. Would NOT recommend at all.

Tyler and the entire team made the process of buying a new truck painless. From our first communication he was professional and responded quickly. Once I arrived at the dealership the vehicle was up front and ready to go,

The service is quick and professional...the person who greeted me was very nice...and told me the diff between diagnosis and inspections...( i made a wrong appointment). Sure, I will go there again to have my start/stop service diagnosed next week.

Ivan was excellent to work with. He was communicative, but not overly so. He answered any questions we had quickly, but remained hands-off and let us decide what was best for us. Highly recommend working with him.

Friendly and fast service from trustworthy people. I even have to make a bit of a drive to reach this location, but the service experience that I’ve received each time convinced me that it’s worth it.

Great and fast service. Trustworthy, knowledgable, and helped me with everything I needed. Will definitely come back!

Transparent and easy purchase process. I was shopping for a stripped down Jeep Wrangler, and AutoNation had one in stock. I didn't feel the need to haggle over price because Invoice was only a few hundred below MSRP, so that contributed to my good experience. It would have cost me more than the $1000 I would have saved to order from across the country at 5% under invoice. I was pleasantly surprised they were offering competitive trade-in appraisals even though the weren't marking up their existing inventory above sticker. I move around a lot, and will definitely check in with any of their other dealers in the future if I'm going to make another purchase. In the age of COVID car prices, I don't think it will get much better in the greater Seattle market than this team.

I had a great experience with Andrew Brunson! Super great, patient and attentive. Made selling my car as painless as possible! Thank you!

Brought my vehicle in for service and explained what was happening. Provided a detailed list of steps I’ve already tried to fix the issue. Next business day I’m told it’s just a dead battery which I explained was already verified that it wasn’t just a dead battery before bringing the vehicle in. So they replaced the battery free of charge and after 6 days said it’s ready for pick up. Within one hour after picking up my vehicle the same problems returned. There’s no way this was investigated while in their care because all of the original problems were still happening. The vehicle is back in their care once again. I gave two stars because the service writers were helpful and understanding. Just wish the technicians would not take the easy way out and focus on finding the root cause. When a a customer gives up their vehicle for testing its expected the work would be complete. I doubt more that 30 minutes was provided in the shop for this service ticket over the 6 days it was in their care.

I loved the professional and quickness of the oil change service on my new Ram. Painless in a word. Kaylee helped me out that day. Great customer service. I was bummed no car wash but Kaylee gave me a couple car washes at the bear that is brown. Thanks. I’ll be back. Ok second trip oil change tire rotation. Quick!!!!!!! In and out in under an hour! No car wash got another brown bear ticket.

I get my Ram serviced here. Quick oil changes and tire rotation. No car wash but coupons for brown bear. I’ve been twice so far.

Knowledgeable, quick and efficient.

Took my Promaster van in for routine oil change that was scheduled. Waited 1-1/2 hours. Got the van and paperwork and returned home. Upon closer inspection, the paperwork was incorrect: the tires were listed as having even tread wear and pressure per the door placard, neither even remotely described the actual tires and the van was now dripping oil from the oil pan - a new problem. Email to the service manager went unanswered. Attempts to schedule a new appointment showed the shop booked for the entire month of March. I refuse to call and make an appointment because that just forwards to a call center that knows nothing and has no access to the actual service department. Out of four contacts with this particular dealership I have had three unsatisfactory experiences. That is too much. There is something wrong there. --- Update 3/8/2022 The service manager contacted me last night and I got the van in first thing this morning to be inspected and the leak turns out to be a damaged transmission oil pan. So, my complaint, above is incorrect and the service department has actually done all right. Apparently, circumstances prevented them from seeing the damage when changing the oil. I still have concerns about communications, the carelessness of the tire inspection (or lack thereof) and promptness of service hence the 4 stars not 5.

I was really impressed with the move to Bellevue and the service provided at this location. My appointment time was honored. There was no wait, and the service was super fast. I even got a free car wash voucher which is amazing, because my car needed it! Thanks y'all!

I had taken my 2013 ram 1500 in for service and saw a new 1500 on the lot just like mine. The next day we went back and happened to meet Mike P. Who was a sales person at the dealership. Mike was great, he wasn't pushy, just kind and happy to answer question. With about an hour we were signing for our new truck. Mike was great as was the whole team. They made it easy, comfortable and at no point did we free any pressure. I am now out trailering and just love the truck and the whole buying experience. If Mike or anyone was pushy, we would have put up our guard up but nope, more like our family and I can't say enough. Go down and talk to Mike, you'll quickly find a trusted friend even if you don't buy!

Tyler really took the time and effort to make sure I got what I was looking for and made sure that I drove off their lot with my Jeep! He worked diligently with his manager and financial coordinator to make the right deal for me. He reached out a few times to make sure I was still happy with my purchase. Great customer service all around!

Great experience. On time, thorough, detailed and made it easy to schedule and pick-up. Great follow through and communication with the service advisor. Glad I moved back to Dodge. My entire experience with Bellevue Dodge has been exceptional.

Bought a new hybrid Pacifica back in May and it has been in the service department 5 times since December. They don’t give updates on the service and then tells me all the sudden that it’s done. Get it back for less than 24 hours each time and the car breaks down again while I’m driving my kids. Total lost of faith now in the car. Don’t buy their lemons. The people that work there are nice enough I guess but don’t expect above and beyond

I had a great experience working with Tyler at Auto Nation Bellevue! He was extremely knowledgeable, very helpful, professional, super personable and non pressuring. I could probably go on and on. My experience was great because compared to other places and sales people, I felt Tyler and even the managers Star and Trent were able to work with me to trade in my car and find the right vehicle that works with my lifestyle. They never made me feel pressured or grid locked into a sale. It was just honest, and that rare in the industry. I ended up getting a 2022 Jeep and love it every time I step into it. Best decision EVER!!! Thanks Tyler & thanks Auto Nation Jeep of Bellevue!

I have tried for several months to get a recall performed on my Grand Cherokee, but parts were not available. Larry ordered the parts priority and was able to get my recall handled the same day! Great service and great people! I will always take my Jeep here!

Horrible, never fixed the issue. 5 times tried to get the engine light resolved on my 1 year old Ram2500 Limited. Service advisor and manager didn’t care about how much of my time they wasted. 5th visit they kept my truck for 10 days. They couldn’t even mount my license plate holder! I’ll never go back. Ever. I’ve posted the text where the service advisor, Rodney, blew me off. He has no regard for their warranty customers. He TELLS me to “try calling the manager”. Then when I post this review, you think they call me to resolve it? No, try calling the manager again. Ram Bellevue - zero service, zero expectations, zero results. Update - took my truck to ****Rairdon RAM**** in Totem Lake. They gave me a loaner, ordered and received the EGR valve that took two weeks at this dealer, texted me immediately that my truck was done and ready for pickup - 36 hours later. Wonderful!

great service, very customer oriented service...

Best car buying experience I’ve had! Jeremy was very knowledgeable and felt that he was completely on my side when finding the right fit. I drove away in my new car two hours after I stepped foot on the lot!

I hated buying from a dealership but David was great to work with made my buying experience a pleasure.

I built my first truck in my life here, the sales team is very professional and patient, Tyler answerd my questions in detail!

I really enjoy the service from the sales team, they are professional and patient.

Good service from this place. Made it easy to purchase a car. The service department is also great - very prompt, and definitely a place that won't be maintenance for the sake of maintenance. If you car needs the work? It'll get done.

I had a the best experience here with David Heath. No BS, MSRP on my 2022 Jeep Wrangler Unlimited Willys! Service was great!

Haven't had the best experiences with AutoNation. This 5 star review is for Ramon Ramirez. He's the best auto sales person I've ever worked with. He is through, responsive, honest and not pushy. He let us make our Jeep decision on our time as we researched all the different options and trims. Ramon never made us feel like it was a pressure sale. I would give him 10 stars if I could!

The highlight of working with Anastasia was her ability to communicate with me every step of the way. Scheduling was a little bit messy for me but she kept me in the loop for the entire process. She helped me apply a last minute coupon that I found in my inbox and explained every detail of the cars bones after the health check. I super appreciated all of her help and every one else that helped me through the process of servicing my new-to-me car! This is now the second Jeep I've had serviced here and it certainly won't be my last. The best!

On September 3rd. my wife brought our Jeep Grand Cherokee L to the dealer for its first oil change and inspection. We had an appointment at 7:15 am and a lady was waiting for my wife on the driveway telling her go directly to services. She informed my wife the service will take around 3 hours because they have to check/fix some recalls. She offered to my wife a ride to home and when the car is ready she will send a ride for bringing her back to the dealer. The service took almost 4 hours. When she showed up someone offered her help, then he gave her the keys and Invoice without telling her what was performed. There is pending a start/stop sensor change since new, nobody informed her about it. Seems like the IBS Sensor still in back order after six months. I’m assuming there’s a pending work order for that in the car’s records. I’m giving 5 stars because the outstanding customer service from the service advisor early morning. I appreciate she offered ride home to my wife instead of waiting in the waiting room for 4 hours. The service performed on the car always is excellent! Just I missed the teddy bear coupon, they used to give it every time your car is there for service. Overall, the service department is great. They have good attitude even during the hard times. I have been at 3 dealerships in WA and Bellevue is the best one talking in general. Since you cross the door, get out with your new car, and come back for its services.

Bought my Pacifica in December 2016. Mike Paulsen was a terrific sales rep. He answered my questions, returned my calls, ordered my car, kept me advised on build and shipping dates, and did everything right…. with absolutely no pressure or sales BS! Mike is still there and he is still helping me, but in a different way. He is still a sales guy, but now is my go-to-guy helps when management, finance, and service people fail to follow through and/or return calls (which is often). One bright light, though, in service advisors is Rodney. He actually followed through in keeping me advised and in working with my warranty company, AND promptly called me be back with results. One tip when calling the service department… DON’T press the key to have them call you back so you don’t have stay on hold when you’re 11th or 14th in queue. You WON’T get a call back!

My truck limped to this AutoNation on a Sunday afternoon. I left it, unscheduled, for the service department to find Monday morning. Rodney had already done a preliminary assessment of the situation before 8am. He promised text updates at least once a day, and he called mid morning the next day to tell me the problem had been fixed. He drove it a couple more times to make sure it was truly resolved, and it was ready to pick up that afternoon. Rodney navigated the warranty world for me as well. I could not have been more pleased with every interaction I had with every employee of this facility!!

One of the best experiences I've had with dealer service. Checked in quickly...courteous and friendly...was done and out in under an hour! Great service!

I honestly really enjoyed my Jeep buying experience here. The staff are friendly and not pushy. They are just big fans of Jeep. I worked with Shawn Bedker and have actually kept in touch with him after buying my Jeep. He has been a great resource for about talking about mods and what will and won't work. I do want to call out that after taking my Jeep home, I discovered some damage on one of my roof panels. I brought it back to the dealership and the service supervisor, Brendan, realized it was damage from shipping that went unnoticed. He worked with Jeep to get this fixed and sorted out for me. I'm glad I got my Jeep here.

Honestly, I never have had good sales experiences buying cars. It is a whole day process, and I feel I am a paycheck more than a customer. They are not providing me the best info needed and taking the time to get to know me as person and giving me options. It's always given me anxiety and it's just a stressful and big decision on buying a car. Christine made the process painless, smooth and made me confident in my choice of what I wanted. She looked for all my wants and needs and did not push me when I didn't respond right away. Yes buying a car is a huge decision and a lot of money but I am more thinking that I am satisfied with my choice. Thank you!

I had a very pleasant buying experience at AutoNation's Bellevue Jeep Chrysler dealer. I easily found the car I wanted online, made an appt, got my existing Jeep washed, arrived on time, and quickly made a fair deal with Trent and Brian. Excellent to work with, and I drove home in a beautiful car that was exactly what I wanted - except the color. Great to work with.

I always have a great experience at Autonation Bellevue. We have purchased 2 vehicles from this dealership and we get all of our vehicle servicing done here. Fast and friendly service! We will continue doing business with them!

I had a very pleasant buying experience at AutoNation's Bellevue Jeep Chrysler dealer. I easily found the car I wanted online, made an appt, got my existing Jeep washed, arrived on time, and quickly made a fair deal with Trent and Brian. Excellent to work with, and I drove home in a beautiful car that was exactly what I wanted - except the color. Great to work with.

I purchased my 2006 Ram 3500 from Dodge of Bellevue. I have it serviced their regularly and it runs like new. It has over 310,000 miles now, more than the distance from here to the moon (225,623 closest and 252,088 farthest). I hope to make it to 500,000 miles with this truck, God willing, then I will have reentered into our atmosphere and then some. Wish me luck!

They're efficient, kind and took good care of my ride. Been coming back to them for 4 years now and I'll be seeing them for a long time!!

From the moment I walked in to the dealership to the moment I left the staff was so professional. They had the best car for me and I instantly knew I need it was what I wanted. Financing was quick and easy. They made the first purchase so easy to complete for us that we went back the next day and bought another one 😎Thank you so much for your help. Will be back again for sure.

Jeremy started our experience with a bang as he was so aware if the inventory that he had just the right car in mind when I let him know what we were looking for. His service in addition to Nick the GM, James the finance guy made it a great experience from start to finish and delivered on what my daughter needed a safe and reliable all wheel drive. Thanks AutoNation team.

Awesome experience at Autonation Chrysler Jeep Dodge in Bellevue. Jeremy was spot on and made it so quick to buy and awesome deal. Financing helped a lot getting approval against many odds and i couldn’t be happier. Thank you.

Beware of being bait and switched. These people will truly tell you anything to get you on the lot only to screw you. I mistakenly trusted this dealership and bussed hours only to find out I was being lied to and the car I was purchasing was offsite getting work “but hey let’s get you something else similar only a few thousand dollars more” . I was left stranded as I had gotten quotes and was 100% ready to be driving it home. They apologized and rescheduled an appointment a few days later as the car was be onsite and ready to go. Before booking my bus I confirmed that the car was onsite because I was going to be livid if I traveled hours and the car wasn’t available. My salesperson immediately started backpedaling saying oh maybe a few more days for the car to be ready. This was extremely suspicious so I called and spoke with a different salesman only to be told that car had just been sold earlier in the day but there was the same car with less miles and only $2k more ready for me. Just be careful if you need to purchase from this dealership and keep in mind that they don’t care about you personally or even about getting your money I guess.

Several poor experiences at this dealership. -First visit was for them to assess a noise and change the oil (items selected on the scheduled appointment total $125), when the car was ready they told me a 40k tuneup was performed and it will be $650 also they did not have time to assess the noise. -Second appointment to assess the noise- dropped the car and go to work, 9 hours later I call to see what the damage is and they haven’t had time to look at it yet (my appointment was for 8 am when I dropped the car). Dealer calls back and car needs a tie rod, should take a couple weeks to get the part. They also recommended an oil change because the filter was loose and leaking all over engine (this is 3 days after their full tune up) We called a couple weeks later to see if the part was in and went to voicemail. The following week we hadn’t heard anything so we call again, another voicemail. The following week no one has returned the first two voicemails so we leave another (for service dept instead of parts dept). The following week (6 weeks after the part was ordered) we schedule an appointment online and get an immediate call back- the part has been in for a while. -Third visit bring car in to have tie rod replaced. When picking the car up the associate says that the technician recommended replacing the bushings as well, it will be about the same cost as today ($450). When driving home the noise has not improved at all. Left a message to speak with a manager, I’ll be surprised if they call.

I had an amazing experience with Alex. She was very thorough and thoughtful in walking me through the process, gathering information and explaining the details of my vehicle. In addition she also stayed way beyond closing to complete my transaction.

The service was great! The employees were very knowledgeable.

Recently worked with Alex and purchased a new vehicle. She was very nice, personable and made the process simple. I was genuinely surprised when they actually completely filled the tank for us before leaving as well (rather than the $20 most other dealers will do lol). Overall would recommend 🙂

Huge recommendation for Jake Preston and the crew at Jeep Bellevue for setting me up with my new Mojave. From start to finish, Jake was prompt and knowledgeable never failing to follow up immediately on any questions that I had. Absolutely the easiest most stress free car buying experience I've ever had.

Chris Rider is an outstanding service rep. Very knowledgeable and always informs us of the repairs needed and the cost before doing the work

Recently ordered and purchased a 2022 Rebel. My sales rep was outstanding, very communicative throughout, with frequent updates, able to answer all my questions. They also offered me a very good price for my trade in. This is the second vehicle I've purchased here and I recommend them without reservation.

Christine and Josh in finance where phenomenal thank you 0 pressur!

Christine in sales and Josh in finance they helped me buy my “ hellcat” wide body 2021. I really appreciate their efforts. Best dealership I ever visited. Thanks guys 🥰

I spoke with Jessica via the chat feature on their website. I reached out with a question about how to go about setting up an appointment to test drive the type of car I am interested in. Jessica then asked if I would be leasing or financing -- I replied that I would be paying cash. Jessica didn't seem to know how to handle that and became defensive and difficult to work with. She kept saying that she needed me to answer the question so she can know what to do with me next. I'm not quite sure why those are the only two options? I thought maybe I was working with a bot, and am happy to work with an automated system to get where I need to go, but Jessica assured me that she isn't a robot but, honestly, robots probably have better customer service skills. I found her to be rude and unhelpful. I know that I can call or stop by and probably deal with someone else, but why drop $40k+ on a place that doesn't seem to care about customer service.

We are very disappointed. Someone from the service department called us to inform that the part arrived and I have to make an appointment to install the part. The part is the window seal for the second passenger seat. The first appointment - they told us, it is a special part and needed to be ordered. The second appointment - after they called us the part is in, 3 WEEKS LATER. We brought our car in. And left it for multiple days, only to inform us, that the part is not in. AGAIN, they need to order it. When my husband picked up the car on the second appointment, the person did not know anything with what service had been done. VERY FRUSTRATING and NOT professional. NOW, we are waiting for another call for the THIRD appointment, when the part, hopefully arrives AGAIN. So there - we will not recommend this place.

Great experience! Preston is a really nice person, he provided all the information about my new Jeep, he did take care of my purchase! I recommend him a 100%

AutoNation Dodge in Bellevue, Wa had cut my key and it didn't work for opening the trunk. Telling me that they tried their best to cut the key. Customer service was very rude. They seemed too busy and not concerned with my issue. They sent me away and didn't offer any other options. I discourage anyone from visiting this dealer. They deserve zero stars.

Great experience at AutoNation Bellevue. Thank you Ivan, James and Tyler!

Phone tree doesn't work. Can't get anyone from ANY department on the phone.

Left my car three year old car for tire rotation. The next morning tire pressure indicator came on. İ could not get an appointment for one month. Now they are asking $250 to replace the sensor. İt apparently ran out of battery the next day of the service. The representative was borderline rude.

They rotated my tires. The next morning tire pressure sensor came on. I could not get a service appointment for one month. Then they told me that $250 is needed to replace the sensor. The sensor ran out of battery the next day of tire replacement. My car is three years old. The rep was borderline rude and would not even listen to me. All he wanted to do was to hang up. No explanation of how the battery decided to run out the day of the tire rotation on a three-year-old car.

I never thought I would be recommending any car buying experience, but Alex, Starr, and Josh were all excellent to work with. Alex was extremely accommodating as we looked at multiple cars. We have two little kids and they were, you know, kids. The team was kind and helpful as they were wearing out. This was the simplest car buying experience I have ever had. It is thanks to the team - it is obvious that customer service is their top priority. Make sure to ask for Alex - she was our sales person. Easy to work with. Genuine and helpful. We needed some additional help. Starr is the Sales Manager - she stepped in and took care of our requests with grace. Josh is the Finance Manager - he was kind and got us out of the door quickly. Thank you again Alex, Starr, Josh, and team!

I have a 2020 Ram 3500 i got emails said the car has recalls on it, and i called this dealership more than 4 times, they told me they will call me 3 time, and 1 time no one answer the phone. How Do I do ??????? any one has same issue?

This was my first purchase here but it definitely won’t be my last. Everyone I encountered was nice and helpful. The sales and finance experience was hassle free. My salesman, Michael Paulsen, was very personable and made sure to show me all of the different features the vehicle had, as well as make sure my phone was connected and home address input in the Nav. Next time I need a new vehicle, I’m definitely going to get ahold of them and hope they have what I’m looking for.

My Jeep Grand Cherokee is awesome! Was all detailed and ready to go! Wish they would have picked me up from the airport since we flew in to get it.

I've been taking my Wrangler here for almost a year and everyone I've encountered on site has been amazing. Don't get me wrong, it's a car dealership and that comes with a certain stigma that doesn't allude this place, but great people none the less. I took off a star for their HORRENDOUS phone answering/scheduling service, seriously this needs to change. I literally had to call three times to get an actual appointment scheduled, and even then I'm not sure I actually had one. I'll add it back if I find out things got better.

Dave Heath was great with communications. The entire transaction was smooth and I'd choose this dealer and sales guy again!

Having bought a number of luxury cars from German brands, I approached CDJR Bellevue with tempered expectations - there's no way I could expect my local Jeep dealer to provide the same level of service as Mercedes or BMW, right? Wrong. From the moment I walked on to the lot, Shawn took great care of my needs. He helped explain the options available on the vehicle I was interested in, while never leaving me feeling under pressure or like I was being upsold. When I decided to place an order for a vehicle, Shawn clearly explained that there were delays in production due to supply chain issues and gave me clear expectations on what those delays could look like. Throughout the build process Shawn gave me timely and helpful updates, including letting me know the likely delivery date of my vehicle as soon as he had confidence in one. Shawn made the delivery experience incredibly enjoyable, too, finding a convenient time that worked for me and taking care of the majority of paperwork while I (excitedly) took my new car for a first drive. Josue in finance was professional, polite and again helped me understand the options I had available without making me feel like I was being upsold. I was really impressed with the courtesy of everyone I interacted with and how fast and frustration free the entire buying process has been. I had a great experience and look forward to purchasing another Jeep with this dealership in the future.

My service advisor is Chris Rider and I have been dealing with Chris for about the past 10 years. He is fantastic! He makes the entire process of getting my truck serviced so easy. The work is always done on time and on budget. I won't have anyone service my truck other than AutoNation Chrysler Dodge Jeep Ram of Bellevue.

I didn't have a lot of time and called on a car I saw advertised. Alex answered and took care of me and the car. I noted a cosmetic issue in a pic and it was taken care of before I arrived. The car was competitively priced and in better condition than the same car at another dealership. I was in and out in only 2 hours! Drove away in the car with a warranty and then my mechanic inspected it for another clean bill of health. Alex was very nice, personal, and prompt without pressure. I felt well taken care of! I would recommend Auto Nation and Alex for sure!

Our 2020 Pacifica was returned to us after several months of being in for service. It was not cleaned on the inside or outside before it was returned to us. The real problem is that it was not fixed. Of the two problems that it was brought in for only one was fixed (the heater). The other problem: The plastic charging port was cracked and would come off. They replaced the charging port and internal cable but when we plug the van in the “service charging system” error appears on the dashboard and the van will not charge. I left a voicemail for the service advisor that day and have not heard back yet, it’s been three days.

From working in the car business for many years, this was a seamless experience that made buying a car quick and easy. Very knowledgeable sales associate, no pressure, and great follow up. Very impressed!

I had a awesome experience working with Autonation and with Alex. She was great and we will make sure to go back and refer friends and family to you guys. 5 stars , you guys exceeded my expectations. Chevy / Roberto Lopez

quick in and out, friendly courteous..

Christine was super helpful and professional!

I had a very good experience with the staff there. This is the second round of leasing I have done with them. Hopefully next time there will be electric cars too, so I can continue with them.

I’ve brought my car in three times for the same issue and have spent several thousand dollars. As soon as I drove off my check engine light came right back on. The last time I brought my car in, the team said the last time my oil was changed the wrong oil viscosity was used…I had the oil change done there. I was charged over $100 dollar to have another oil change done and when I drove off the lot the check check engine light came back on. I won’t be bringing my car back again.

Shawn and Josue were amazing, friendly, helpful, and kind. I couldn't have asked for a better experience buying a new car! Also, the car is awesome!

Just picked up my second Ram from Shawn, create experience, great truck.

Car got fixed so I am glad for that, but everything else was not great. Awful communication all around...getting your car fixed is never a fun experience but the lack of transparency into the whole process made it 3x worse. We take our 2016 Dodge Durango to the shop on a regular basis for all major work. Dont think we have ever missed critical work/maintenance needed to keep the car running strong. The last time we brought the car in was this most recent September, and we were told "the car is in phenomenal shape" ...so to have the car all the sudden have MASSIVE issues no less than 1.5months ago, makes me raise my eyebrow. I wont be coming back here

Scheduling process was not professional. Person on the phone was talking and laughing with someone else and she asked multiple times to repeat. Oil change was scheduled but still required a wait. Vehicle settings were completely changed yet the oil change reminder was not reset. We consider the maintenance plan that we purchased with the vehicle a complete waste of money now.

Everyone we dealt with were top notch!! Thank You SO much!! You have forever customers as well as bringing you other customers. Thank You Thank You Thank You ❤

Rodney took great care of my Jeep, great with communicating with me every step of the way. Highly recommend the team at Chrysler jeep dodge and Rodney in particular

Thanks for Tyler Carlson for making things happen with the deal.

We are clients of AutoNation-Bellevue for a long time now and just bought our third car here! Our sales advisor Ivan Burazer is awesome! If we had to deal with anyone, it would be him only. So much positive energy. Willingness to meet client’s needs. We would definitely recommend asking for him when buying or leasing a vehicle. Huge shout out to Paula and James for making the process so easy and convenient. The Team of Autonation-Bellevue Jeep exceeded all expectations. Thank you!

Expensive I thought. Received a very nice response from GM. Funny thing is I just ended up buying a Wrangler from them today **** -------Just bought 2nd car!! ***** -------. Excellent service, would be an understatement. After my last new car buying experience I've been very hesitant because it was an 8 hour day from hell. They let me borrow the car with such ease I was amazed, no pressure from the salesperson, price was set, and a really good price actually from places like KBB and others on my particular car. Financing office was absolutely great, very clear, very accommodating, and even had some fruit snacks. Thanks for the great Jeep! We look forward to enjoying it. I would definitely recommend buying a car from this dealership as it's been my best experience ever in buying a car in my 12+ car buying experiencs.

It really sucks playing round robyn with a computer until someone picks up thr phone. You get hung up on several time and can't default to an actual operator. Once you get a human, the experience is great. Hire a receptionist and get rid of the computer.

Generally very pushy experience. They’re so desperate to sell the car and don’t really care about how customer feels. The communication narrative was all around pushing you to buy. Sales person Ramon is alright. The manager is pretty ridiculous. They asked me to use their credit application instead of mine because “this car will ship to another city tomorrow” on my appointment purchase day. How ** you gonna ship a car listed on website for two months right after someone made a purchase appointment and gave the sales opportunity to another dealership. Lol.

I had a great experience at this location. Jeremy B had been helping me for weeks trying to find the right car. He understood what we were looking for and our budget. He was always showing us great options up until we found the car that was the right fit. Everyone was great. Super laid back environment. Would recommend this place and would go back to Jeremy for any future purchases.

I can't tell you how much I appreciate the generosity of this organization. They gave me a whole truckload of Christmas decorations so I can donate them to a women's shelter. They even loaded them so I didn't have to do a thing. I used to have my Jeep's serviced here in the past when I worked in Bellevue. I go to Kirkland now since they are closer to where I live. I like the Bellevue service better than Kirkland. I think they are friendlier, more honest and do a better job.

Quick and Easy Same Day Oil Change - They also hooked us up with a free car wash

The people that work at AUTONATION Crystler Dodge Jeep Ram Bellevue were extremely friendly and helpful. I would definitely go back to service my car there again. 100% recommend they will treat you right

I was made to wait for over 30 days for my appointment and when I showed up my service appointment was incorrectly documented by the service rep who had taken my appointment request on the phone. I had clearly specified to the service agent that the appointment was for a regular 1 yr service PLUS two issues with my jeep (1. rattling noise from the trunk and screen freezing & 2.not turning on at times). She also told me that as it was a longer appointment, I would have to wait for 30 days. When I showed up I was told my the service agent and the service manager that the appointment was made for only an oil change and that they would not be able to look at the other two issues and that I would have to come back in two weeks. I took time out of work for this (3 hrs) and was very disappointed with the overall service and how my situation was handled, esp. when I was made to wait for over 30 days in the first place. This was my worst experience at a service center, having owned cars for the past 25 years!!

I drove up from Arizona to pick up a used truck and I really had to rely on my salesman David Heath to be my eyes and ears on this truck. The deal was simple and straight forward and he recommended a couple of items to replace so I wouldn't have issues on the way home. Abraham in the service department really went above and beyond to fix some paperwork for the repairs so they could honor the service price agreed to. It was a great experience, very professional and great service. Truck was ready to go when I arrived and it ran perfect all the way home. Awesome place to buy your next vehicle.

Thank you Rodney for your good customer service and taking good care of my Jeep, everything went well with our fun road trip to Utah--not worrying about my Jeep!

Came down from Alaska to sell my Ram 3500 and Andrew B helped me out tremendously! Super easy process and simple, took great care of me

service was fast and efficient. Rodney took care of me. Good dealership

Got a 21 TRX from David Heath and had an amazing experience working him. Been able to negotiate a great price, always got timely updates on my order and prompt replies to any of my questions. Highly recommend.

I called three times in advance of a planned repair to make sure the parts for the repairs would be ready. The person on the phone promised the repair specialist would either handle it or call me back. I never got a callback. On the day of the repair, some of the parts were not ready. In lieu of an apology the repair specialist offered: "You have to have more realistic expectation, I' handling 50 cars today, you are free to have your car repaired elsewhere." When I got my car back, I was overcharged $200. I discussed the charge with the manager who texted the repair specialist, concluded it was a mistake and voided the extra charge. In lieu of an apology, he offered: "I handled it. Everyone is happy now ?" Not quite the smoothest process. On the positive side, the Lyft ride home and the car wash voucher are appreciated.

Worked with Kaylee to purchase new tires for my Jeep. Was polite, responsive and helped us get the best deal on our purchase.

Had a great and unique experience. We worked with David Heath and he was awesome from the first call to helping after we received the car. We bought the car using FaceTime and communication via email and phone with David. We live in the EST and were looking for a fun used car and found it in WA. Had the car delivered which we organized and wasn't too complicated. David and Starr, the sales manager, were both great and accommodating every step of the way. Would highly recommend David to help you with your vehicle search. Also found pricing was really great and not market inflated.

Great service on my JK as always! Hat's off to the Service Department!

Pleasant staff My grand Cherokee was a very good deal Low miles excellent history Easy purchase no hassle transaction We highly recommend Auto Nation!

So far so good! My experience with AutoNation Chrysler Dodge Jeep RAM of Bellevue and their team was wonderful. My Salesman Ramon was easy to work with and made this a very painless process. I went over to parts to get some addons for my Jeep and I had another amazing experience with Graham in Parts. I am hoping Graham's manager gets this feedback because it is rare to come upon employees these days that care and treat you with utmost respect as well as adding some personality in it. Graham and Ramon I hit the jackpot with the duo in my customers service opinion. I have been in high level Executive positions and let me tell you it takes a lot to impress me with CS skills. But, I am telling you these two were organic and really GOOD at their jobs@ I NEVER write reviews unless it is beyond a 5 star and I left feeling like this is an employee I would want someone to make stand out so I know I have quality staff under me. If there is anything within your company to provide acknowledgement to them I would certainly hope these two get recognized. As far as the dealership I really liked the way you don't feel preyed against while trying to look at the inventory on the lot. This is a rare scenario in my opinion when dealing with car dealerships. 5 stars all around for this dealership!!

After having a very poor experience at another local Jeep dealer, AutoNation Jeep Bellevue was truly 5 star. The staff went above and beyond to help me turn in my leased vehicle, especially Christine. Everyone was friendly and the entire place is much more organized and professional than other local dealers. You are actually treated as a valued customer and not as just someone to extract money from, don't waste your time elsewhere. Also, if you come for service, the waiting areas are vastly superior to the other dealers in the area.

Very disappointing experience. Was treated very poorly by David Heath and his customer service needs a lot of work. He gave me a hard time for just wanting to look at a few different vehicles and acted like if I wasn't buying right then he wouldn't be kind and help me. Won't ever buy anything here and wouldn't recommend anyone go here

You guys are awesome 👍 thank you, Fast and respectful!🤗🤗

Service timely and cost effective

From the first text message, to looking at cars to finally purchase everyone at AutoNation was helpful, professional and kind. Best auto buying experience I have had. 100% recommend and would return again.

Great staff, speedy and attentive. Helped me out in purchasing a car over the phone and transferring from far away. Great overall.

It's great to enjoy your on-site service, the technian is professional and thoughtful to client's questions and concerns.

great job

Good, convenient service!

Took my 2008 challenger in for a side airbag recall. It was easy to make an appointment and got in quickly. The service manager was friendly and professional. The dealership arranged for transportation from and to the dealership. The repairs were completed on time and they also checked the fluid levels, oil and brakes (no cost). I would highly recommend AutoNation Chrysler Dodge Jeep Ram Bellevue (10 out of 10).

It took me 3 phone calls (after being disconnected 2x). Just needed a oil change and got a quote for over $3600 worth of repairs needed. Got a second opinion and found out $1700+ worth of brake quotes were false. THE WORST SERVICE EVER! Lies to get $$$ in their tills. DISGUSTING!!!

Friendly and thoroughly documented service. Kept service to estimated price even through they could have charged me more for some unexpected items. The Bellevue. WA location is busy, so plan ahead.

Kylee was great along with other staff members and including the Service Manager

Good experience. Jake helped choose the right make and model and made the process frictionless. Would recommend.

The service and care of the whole service team is amazing. They went the extra mile to help me with my car. With an extremely difficult head light installment they went beyond measure to make sure everything worked perfect. I thank them very much. And the salesmen that sold me me car Ivan was also there. Great guy. Rodney and the boys in the shop Excellent service. Thank You Dodge of Bellevue. Highly Recommended. Bonnie Thomas

This team has helped me with 2 of the last 3 cars I have bought. Ensuring quality every step of the way -- that seems to be their trademark.

the service light for AWD had been coming on for a month despite that it was fully serviced less than a year ago. Costs $180 to diagnose and was told there was mud on a sensor. Not sure how mud gets on a car that is on nothing but pavement? Anyways, was told it was resolved and 2 days later the AWD service light is back on. Feels like a total waste of money and its disappointing to say the least.

Sandra Jim and the whole team were friendly and professional at no time did i feel any pressure to buy i would highly recommend to all this was a great buying experience for me. 2021 Jeep gladiator Rubicon pickup.

The service engineer kept say my tires (less than 30k) need to be replaced because of problems, but when I asked what problem it is, he could not find the problem at all. Despite he kept recommending me to replace all tires. I have been driving the Jeep only in normal commute, don?t understand why the tires only last 30k

This is the worst service I have ever experienced. It has been 3 weeks and 2 appointments later, and my Jeep has not been looked at yet. I believe I only need a new key fab. Simple. I call every day, leave messages, wait on hold for 30 minutes to talk to someone who has no record of my Jeep. They promise to have someone call me who can tell me whats going with my Jeep and of course, no call happens. Last night, I finally had someone call who asked how my service was. I told her I have not recieved any call on how it went. She then says she has no paperwork on it. Which leads me to believe it still has not been looked at. She promised me a call in the morning, its past noon.

I found the car of my Dreams, an Explorer Sport, I retained financing and let Sandra know I was ready to come in, sign, and drive away. I didn’t want to spend hours there. Sandra set up an appointment, papers were ready, I was in and out in 55minutes, test drive and all. Seamless, Fast, Easy! AutoNation exceeded well beyond my expectations. I’ll be back in about 6 months for my Husbands Truck. Finance guy was so knowledgeable, funny, and was quick with his part! Thank You Everyone at AutoNation. You Rock!

It was great dealing with the staff at AutoNation Chrysler Dodge Jeep RAM Bellevue. The two sales people, mostly Ivan (and also Jake at the beginning), were professional and very low pressure. Starr, Ivan and James all drive Jeeps, therefore there was no lack of product knowledge. The transaction was very fluid and we're very happy with our buying experience.

Courteous prompt timely.Very clean. Efficient. Would recommend!

I had a 7:00 AM appointment, so I dropped the car off the night before. The advisor asked if I needed it at a specific time, I said no. I guess my mistake was thinking I would be able to pick it up mid day. Beginning at approximately 1:30 PM I tried calling to get a status on when my vehicle would be finished, could not get anyone to answer the phone. On the fourth call I tried the service appointment line, after twenty minutes on hold, she checked the status of my Jeep. She tried to speak to the advisor, then came back on the line, and said the Service Manager would be giving me a call. He never called. Did they forget my car was there? At about 5:00 PM my advisor called to say my vehicle was ready. I asked why is my vehicle which had a 7:00 AM appointment, ready at 4:45 PM? Totally unacceptable.

We had a much better experience here than other dealers, who either ignored us or didn?t know their stuff about the cars they were supposedly trying to sell us. Would definitely buy from them again.

Express oil change in and out in one hour. Just transferred my service from Jeep Renton. A water cooler with disposable cups would be great DrT

Ramon and Paula were great to work with and managed to get us in and out surprisingly quickly.

Ramon and Paula made the buying process both painless and rewarding. They quickly got us in and out, with written assurance they will fix the issues we found on the very slightly used Jeep WK2.

Was expecting a quick turn but it ended up being all day. However, was quickly given a loaner and my service consultant, Kaylee Samuels, was awesome. Will return. Thanks!

I worked with Kaylee (yes, we have the same name), who has been extremely unhelpful in resolving my issues with CJDR Bellevue. I am a very young girl in a brand new area (just moved to Bellevue from Massachusetts). I brought my van in for an oil change and for them to address an issue I had with the horn beeping every time I started my van. I told them I thought it had to do with the alternator, ignition, or battery, because the vehicle was also struggling to start. First of all, they rescheduled my appointment (which I made online, choosing from “available time slots”) the DAY BEFORE my appointment was scheduled. I shrugged it off, stuff happens, whatever— should have found a sooner appointment somewhere right then and there. They booked me another week out, closer to when I would need my van for far travel, and then decided that they needed to keep it OVERNIGHT for an oil change and to diagnose the problem (mind you I brought it in at 10:45am). I brought it in on Thursday and needed it for early Saturday AM, so again I was kind and understanding and shrugged it off. They called me Friday early afternoon and I went to pick up the van, where they told me that everything looked good and that they apologize for the delay, they were short staffed and it took longer to get to. They informed me that the beeping had stopped after they changed the oil, which I thought was odd but said okay, got in my car, and started it— same honk of the horn. So I immediately went back inside, feeling very ignored, and explained to Kaylee what happened. She called the person who worked on the vehicle, and they told her to tell me to TRY PUTTING MY SEATBELT ON AND CLOSING THE DOOR ALL THE WAY BEFORE I STARTED MY CAR. Ridiculous!! I humored them and did it anyway, with Kaylee standing right there. Of course it still beeped on startup! She scheduled me for future service (because they said they would have to keep it OVER THE WEEKEND to get a diagnosis— how about doing your job the first time while the car is being worked on in its scheduled appointment!?!?) FOR TWO WEEKS OUT. I took the appointment because I am an understanding person, but I was furious. I could have gone anywhere for an oil change and had it done in minutes, none of this overnight BS, to get nothing figured out about my car. It gets better— my car broke down in Tacoma on Sunday afternoon, could not be jumped, would not even pretend to try and start itself— DEAD. So of course CJDR Bellevue is closed on Sunday, so I called CJDR Kirkland, had it towed there, got set up with a loaner car, and had it determined that my battery was not holding a charge— an extremely basic test and easy fix. Whoever worked on my car was cutting corners. I understand that they were understaffed (hello! pandemic! everyone wants to stay on unemployment!), but rushing through jobs only puts customers like myself in situations like this one. I feel extremely taken advantage of, I feel like none of my concerns were heard. I feel that I was disrespected and talked down to by the service person who worked on my car. I feel as though I am entitled to at least a PARTIAL cover (what the cost would be to Bellevue instead of Kirkland?) of my towing costs, if not the full tow. CJDR Bellevue is taking no ownership of the situation and won’t even return my phone calls at this point. If you are local to Bellevue, drive a couple minutes further to Kirkland because they actually DO THEIR JOB and LISTEN TO THEIR CUSTOMERS’ CONCERNS (the bare minimum, in my opinion). One star because I THINK my oil got changed, but who knows. They probably fudged the numbers on my brake pad inspection too. DO NOT GO HERE unless you want a half-assed job done by people who do not care about their customers or their safety.

Marcello IS the very best. I was in for new brakes. I was told on the phone earlier, by someone else that if I had the car in by 9, I could be out by noon, which I had to be. When I got there, he said possibly not until 4, I told him my story. He made it happen. He checked with me at 11 and kept me updated. Next time I buy a dealership, I am going to hire him. Joseph L. Hughes

Friendly, thorough and good documentation.

I stayed 3 hours for a oil change

Had to get my oil changed. Great, professional customer service. Like a breath of fresh air.

I recently had to take my kids Jeep in for service. Chris did an amazing job. He stayed in contact with me, with issues that were popping up. He was very professional and considerate. I felt he really educated me about the car. I appreciate his honesty. I would trust Chris with any work on any of our cars. Thanks Chris, AutoNation is lucky to have you.

I brought my car in for service, service advisor said my car will be done by 12:30 And he was right! He’s also super friendly nice and informative about my car he went over all the details In the past I was just handed my paperwork and off I went but he actually went over it in detail with me. Will definitely go back here again just for his friendliness and his knowledge.

Overall I am very happy with my purchase from AutoNation. I found a great car at a good price and Joe was very responsive and helpful! I would totally recommend them to a friend/family member!

Reliable and friendly staff

Too hard to describe all the things that went wrong! Take your car anywhere else and you will be fine

Taylor was great at Bellevue Auto Nation . He was very attentive, got my car in first thing in the morning and the work was completed by 10am. Easy pick up and he took the time to explain everything.

Thanks for the great service and keeping me updated throughout the process!

Christine was perfect. She stayed in contact with me throughout the entire process and was available for all of my inquires.

Marcello provides an excellent customer service. He is proactively helpful, values customer's time and has a pleasant attitude. He deserved 5 shining stars!!

This is a total joke for a dealership. Communication with customers no existing. My family and I were wanting to special order a new 300S V8, the sales consultant sat on his BOTTOM for over a week to negotiate a deal. Then when the write-up came they aimed $4K BELOW THE KBB pricing. Seriously! You had a cash paying customer you completely blew off! WTF! Buy your car any where else besides this place. Totally GHETTO!

Clean Quick and Reasonable pricing ! Chris , The Service Manager was very helpful . In and out in No Time and He even inspected my Truck Himself !!!

good people, easy to talk

I recently got an oil change and automation made the task so easy from start to finish. I walked in gave them my keys and I was shown to the comfortable waiting area. Within Less than an hour my car was ready to go! I would recommend AutoNation CDJR of Bellevue to any of my friends.

Easy to make online appointment, promptly greeted, everything explained and a nice waiting room. No unexpected items - excellent

The best buying experience of a new car I have ever had!!!

I came in for an oil and filter change and my service adviser Brennan Bassett took really good care of me. He made sure my service was quick and went out of his way to give me a discount on the oil change.

Recalls were done on the truck but they had it two whole days insuof the one day they said it would take them to finish it

This place is pretty much in chaos; my only other option is to drive to Oregon for a better dealership. I am disappointed in their overall customer service, I believe it's because they are in transition, based on new ownership of Jeep, Ram, Dodge, Chrysler. It's just very sad for all involved

Service team went above and beyond to make sure I was taken care of with (get this) as little out of pocket as possible. Unbelievable! Thanks Team. I did mark a "no" on delivering within the timeframe promised but that was not in their control, they were subject to delivery/ weather delays.

Dependable service.

Courtesy staff and ease of checking in. Clean facility

We found a super clean, used Jeep, loaded, with very low miles and at a reasonable price. I'd rather have a root canal than buy a car but sales associate Joe, and manager Trent were great to work with: professional, eager to please, and a straight-forward transaction. Within 90 minutes we drove out of the lot with a sweet ride.

they advertise they will buy your car then send you an "offer", when you call its not honored.

It was an absolute pleasure dealing with an AutoNation own dealership. I have had poor experiences in the past with other dealerships and came in with my guard up, not knowing much about how AutoNation operates. I was pleasantly surprised with the low pressure and accommodating customer service they provided. I will likely only shop with AutoNation in my future. I dealt with three individuals throughout the process. All three who were especially kind and helpful! I want to personally thank Janice (sales representative), Starr (sales manager), and Christine (finance manager), for all their help and patience throughout the process! They all were amazing! Thank you again! I'm looking forward to continuing a relationship with Jeep for years to come. -Chris

Fast and clean treated me very well

Very happy with the experience. I was in a bit of a time crunch and they got the car I wanted with the price we agreed upon in no time. Thanks to Sandra for doing such a great job.

Fantastic experience and Jeremy was a pleasure to work with. We were in and out in no time flat with an amazing deal. Someone give him and his manager a raise!

I bought a 2013 Lexus from this dealership about a month ago now. I was super excited to have finally found the car with all the features I was looking for however the customer service here is unacceptable. The first lady that was working with us said I couldn't get the car AFTER I was already approved. We switched to work with someone else and was able to buy the vehicle. When we were looking at the car, I mentioned the tow eye cap didn't match the paint color. After the general manager Nick gave us a hard time, they finally agreed to get it repainted since it was under warranty. The car was also covered in over spray. Not exactly something you want when you're buying a Lexus.. We mentioned this to everyone there, they all felt the overspray on the car and told me to clean the car myself when this should of been done during the detailing process. When we (my husband and I) went back to get the tow eye cap repainted, they repainted it and still did not match. Trent was the sales rep that was working with us during this time. His excuse for the paint not matching correctly was "its a 2013". If their guys don't know how to match pearl white, they could of just said that instead of giving us such a hard time. We let the overspray go and now we are having to go somewhere else to fix the paint color when this should of been taken care of prior to selling the car. If you are looking for a car, I suggest you go find one elsewhere. it is definitely not worth the headache. Everyone here just wants their commission, they don't actually care about your experience. One guy here even said "we don't care about the reviews" hints why I am writing this now.

The service was impeccable. The staff was both friendly and helpful.

Went in for battery service and spent over $500. :(. All I needed was a new battery. Got swindled. Sold me on some additives that I should have said “no” too. Pricing wasn’t clear until it was too late. I was taken for a fool. Won’t happen again. And I’ll never go there again.

I recommend AutoNation Chrysler Dodge Jeep Ram Bellevue because I am someone with high anxiety about buying a vehicle and the sales associate, Sandra, was very understanding. She listened and responded to what I was worried about. She was accommodating (let me sign paperwork at a table outside the dealership) and made my car buying experience worry free. Thank you, Sandra!

They need to get a clue on how to communicate reality with service customers. This dealership is the worst organization I have ever dealt with in my 50 years of having vehicles serviced. My van went in for a warranty recall that took me four months to schedule. When I delivered my van the service adviser informed me it would be ready late that day. Four working days later I picked up my van and I never even received a call from anyone at the dealership on the progress and delay. WOW !!!

Even though I was paying cash I had to wait for some time ~1 hour before I could sign the papers. They said they were having problems with the computer.

Easy experience, no bs, straight forward and clear communication and competent service.

Chris got my Jeep in right away and got it fixed fast! He was really nice and easy to work with. He made my day!!

Quick. Efficient. Thorough. Thanks!

I brought in my Jeep SRT for routine scheduled maintenance and had a stellar experience. I called 10 minutes before they closed for the day and made an appointment for the next morning at 0730. When I arrived the next morning, the service department was ready to go as soon as I pulled up. Their actual completion time was even a bit earlier than their estimated time. Life can be quite busy, so their pit-stop like efficiency was just what my schedule needed. Thanks again AutoNation Bellevue!

Everybody there took the time to answer all my questions

I had an excellent experience buying a new car from AutoNation Jeep. Janice Campbell (sales) and Trent Nichols (sales manager) were a pleasure to do business with.

I bring my 2017 Wrangler here for service and maintenance. I dropped in yesterday on December 30th to confirm my appointment for the following week. While I was there, I asked if they could get me in last minute to install a Mopar part and do an oil change. They quickly accommodated my ask and were very helpful in completing the requested services despite not having an appointment that day. I initially worked with Jim but another gentleman handled the appointment, although I can't recall his name. Overall great experience and I plan to continue coming here for maintenance on my Jeep Wrangler. 🙂

Staff was friendly and knowledgeable. Buying process was easy. Have had the car for over 2 weeks and am very happy with purchase

Overall had great experience, normally do when I deal with autonation employees. Staff is wonderful

They’re Service department is the worst I’ve ever seen in my 62 years. Had my car in there for 10 weeks trying to get the motor change on the warranty the service manager never answers his phone and I’m just so disappointed and disgusted. Now i’m waiting on my radio to be replaced but they can’t seem to come up with one it’s affecting my hands-free phone in my back up camera and they’ve had an order for four or five weeks and can’t seem to get it.

Only an oil change and annual safety check, done quickly and all good.

Parts dept. failed on this one. No one answers the phone - ever. The guy quoted a time that it would be in and when I called to check on the day it was supposed to be in - he forgot to order the part. More than a week later it came in. I tried to call your dealership on many different phone lines and accesses and never got through. Terrible service and really frustrating. If this happens again - we're going somewhere else.

I have bought 3 vehicles from this Bellevue Dodge/Jeep dealer. The sales "deals" are only average. On the other hand, the service department is awful. Once again, the service department initially refused to honor my sales agreement, which included the first oil change free. "It's not in the system" she kept insisting. I had to retrieve my sales contract and only then did she agree to waive the $89 fee. it's like sales and service are two different companies there.

Everything was good like always. Ty

I had an appointment to have my fuel filter changed and was quoted 1 1/2 - 2 hours to complete the work. Rather than go home and then return, I elected to wait. I made sure they had my cell number and I never received a phone call to share there was a delay. 3 hours into the appointment I went and asked about my vehicle and was told just another 3 minutes, while we bring the truck up front. Then my service advisor came into the waiting room 15 minutes later to explain - it was the wrong vehicle, mine was still about an hour out. I understand they may have delays - 4 hours and 45 minutes my truck was completed. Communication is easy AND I was sitting in their waiting room. It was a frustrating experience and I was disappointed in their customer service. My service advisor did provide me with a 15% discount and apologized at check out.

As usual always great service!👍

Have not bought a new car in over 20 years. Wanted another Jeep and AutoNation had the best and most inventory of the car I wanted to purchase. They had exactly what I wanted and I am guessing if they didn't have it they would have found it for me. The sales associate, Ramon, was incredibly patient , knowledgeable, honest and helpful in guiding me through what is normally a stressful experience. The Manager, Jim, was also a great guy and explained everything in detail even with basic questions that I probably should have known the answers too. He worked with me through the financing process and I told him what I could pay and he made it happen. After purchasing the car they were also diligent in making sure that everything was going good and that if I ever had any questions or concerns that I shouldn't hesitate to reach out to them which was awesome - good follow up is big points in my book. Overall I will definitely recommend AutoNation to family, friends and work colleagues and it was an exceptionally easy and stress free experience.

Have not bought a new car in over 20 years. Wanted another Jeep and AutoNation had the best and most inventory of the car I wanted to purchase. They had exactly what I wanted and I am guessing if they didn't have it they would have found it for me. The sales associate, Ramon, was incredibly patient , knowledgeable, honest and helpful in guiding me through what is normally a stressful experience. The Manager, Jim, was also a great guy and explained everything in detail even with basic questions that I probably should have known the answers too. He worked with me through the financing process and I told him what I could pay and he made it happen. After purchasing the car they were also diligent in making sure that everything was going good and that if I ever had any questions or concerns that I shouldn't hesitate to reach out to them which was awesome - good follow up is big points in my book. Overall I will definitely recommend AutoNation to family, friends and work colleagues and it was an exceptionally easy and stress free experience.

We love our Jeep, but the experience of entering the AutoNation facility in Bellevue is subpar. Mind you we have several vehicles from Toyota to Volvo and Maserati so we have grown accustom to friendly sales people and service staff. I took my Jeep in for a service last week and walked away with a feeling of WTH? The staff seems stressed and unfriendly. I waited for two and a half hour in a waiting lounge with no tea or coffee, and the TV set on some extreme right wing channel spewing about the election being fraudulent. When I went to enquire what was taking so long for a simple service I was told my car was done... they just forgot to tell me. I was handed the keys and had to wander around the parking lot to find my car, which I couldn't so I returned and was helped. Honestly, it was the worst service experience I've ever had in a car shop.

They were able to understand what I was looking for and the price range I was interested in. I received continuous communication regarding my needs.

Buying made easy! I am repeat customer and will definitely buy my next car here as well. Outstanding sales and support staff. I buy here for one important reason, " trust ! ".

I took my car in for a standard service on 9/28 with Emilee Staniforth. After the service I had an issue with the Stop/Start system which resulted in two separate occasions where the car would just turn off completely, leaving me stuck twice in busy intersections. I emailed Emilee on 11/16 letting her know about the problem and never heard back from her. On 11/19 I made an appointment on line to have it fixed and left specific notes about the issue. Today 12/5, I arrive for my appointment only to be told by Emilee that there was nothing she can do until Monday. I asked her why no one called me to let me know that that the service I requested couldn’t be completed before I drove all they way here in an unsafe vehicle. She stated that the online appointment system is a piece of junk and it shouldn’t have let me schedule this particular service for a Saturday. Overall the level of customer service I received was completely unprofessional. Not only was my time wasted but I was put in a situation where I was left to drive a vehicle that could shut off at any moment and put me and my family in a an unsafe situation. I left my contact info with the Sales Manager to receive a call from the GM. I’ve purchased two different vehicles from this dealership, but after this experience, if I don’t get a call back I’ll be trading in my Jeep elsewhere once my lease is up.

Please do not go here if you do not want to pull your hair out. Would rate negative stars if I could but makes me list 1.

probably the best car buying experience I've had. Nick the sales manager was straight forward, aggressive with his pricing and quick to respond to my emails. Jeremy, my sales consultant was knowledgeable and patient. they were helpful and attentive. Never felt pressured or like they were only interested in making a sale. It was refreshing, and I would recommend them highly

Excellent experience and very happy with my purchase.

2006 Dodge Ram 3500 purchased and serviced here. Now have 290,000 miles and runs like I just purchased it. Hard to beat a Cummings diesel engine!

Entirely new service staff. Unfriendly to the near point of rude. Lied on several things that I had to call them out on and then they quickly changed their story. Will be taking my business elsewhere.

Just purchased a well equipped 2017 Chrysler Pacifica. Great experience all around. We had to travel a few hours to test drive and AutoNation CDJ Bellevue folks were very professional and polite. Had vehicle ready to go, answered all questions and concerns we had and purchase was completed quickly, in and out. Big shout out to Sandra for helping us find a great vehicle at a reasonable price. Would definitely recommend. No pressure sales. Great job!!

Sales: 5* I had amazing experience with Sales. The price negotiations were pleasant and quick. There was very little back and forth and they accommodated my request to deal outdoors given the Covid Pandemic. Robert (Our sales man) was super friendly to work with and even gave us a ride home! After Sales: 2* After sales rep who is in-charge of processing loan and completing the paperwork was very deceptive. There were lot of lies trying to sell service. The rep mentioned that my Pacifica Hybrid needs maintenance every 5,000 miles and sold me to buy maintenance package. After returning home, I released factory recommends maintenance every 10,000 miles. Given the fact that my miles will be mostly electric, I might not need an oil change for a long time. The rep was also in a closed room wearing a small mouth shield. Given the pandemic, I felt unsafe to deal in a closed room with no proper mask.

Autonation Bellevue helped us purchase our new 2020 Chrysler Pacifica Hybrid after another dealer could not secure a van and close the deal. Additionally, Autonation had the exact color and options combination we were looking for and for a lower price too! Our experience with Robert Radowick in sales was excellent. Robert was respectful, thorough, accommodating and since has followed up multiple times to see if we have any additional questions. Even with no prior experience, negotiation, or other dealings with Autonation Bellevue we were able to trade-in a vehicle, sign for purchase and take delivery of our new van in ~ 2.5 hours; anyone who has purchased a new car knows that that is pretty quick! We would definitely recommend Autonation Bellevue and Robert Radowick.

Autonation Bellevue helped us purchase our new 2020 Chrysler Pacifica Hybrid after another dealer could not secure a van and close the deal. Additionally, Autonation had the exact color and options combination we were looking for and for a lower price too! Our experience with Robert Radowick in sales was excellent. Robert was respectful, thorough, accommodating and since has followed up multiple times to see if we have any additional questions. Even with no prior experience, negotiation, or other dealings with Autonation Bellevue we were able to trade-in a vehicle, sign for purchase and take delivery of our new van in ~ 2.5 hours; anyone who has purchased a new car knows that that is pretty quick! We would definitely recommend Autonation Bellevue and Robert Radowick.

Prompt, straightforward folks in the sales department. Have worked with Jeremy twice. Friendly & goes out of his way to make it a pleasant experience.

Everyone was pleasant and professional, especially Shawn Bedker. However, at closing, I was handed an arbitration agreement without explanation, which was not part of the deal which I declined to sign. I'm an attorney and asking car buyers to sign an arbitration agreement as part of signing closing documents without further explanation is inappropriate, especially when an average car buyer is not sophisticated enough to understand they are giving up significant legal rights by signing such an agreement. The presentation of this arbitration agreement with other necessary closing documents without prior explanation and advise that it was unnecessary to sign felt sleazy and unethical and should be discontinued.

If you plan to service your Jeep at Autonation Bellevue prepare to bang your head against the wall. You are entering a black hole where phone calls, emails and text messages are NEVER returned. Last time my Jeep sat completed for 3 days and nobody bothered to call me. This time I had to drive to the facility and confront the Service Advisor to get any info regarding my Jeep that was in for service. This is not a "one time" problem. I've experienced it twice now and if you read other online reviews you will hear the same story. Autonation will post a their standard response asking me to contact the Service Manger. Guess what, the manager also NEVER return calls.

Service required due to a recall. Check-in was efficient. Rental car was provided. Job was done on time. Check-out was easy!

Service department is lacking on customer service. It’s almost impossible to get someone to pick up the phone, emails and messages go unanswered. It’s unfortunate for Dodge customers.

The sales team was fantastic and probably one the best car buying experiences I have had. They were completely honest with me about everything and totally up front. There was no 4 hours of back and forth negotiation and their sales manager, Trent, was great. They gave me a really fair value on my trade in and didnt try and upsell me on unnecessary things. I would recommend this dealership and suggest you speak with Trent directly before one of the sales agents.

In reference to their service department, we have experienced the worst customer service I have ever experienced. My husband is currently deployed for the second time fighting the wildfires in CA. This is the second time they have had his truck for almost 2-weeks with the service not being completed, and we have had to be the ones to continuously contact for an update; needless to say, he does not have time to waste doing that. They have taken advantage of his service by not completing what has been promised. A company that is willing to do such an action should have consequences. I wish I could say any one person from AutoNation Chrysler Dodge Jeep Ram of Bellevue has contacted us with an update of what was expected but I cannot. To have to resort to social media as a warning to others is sad but not nearly as disappointing as their customer service. Please be warned.

they have serviced my 2014 jeep since I bought it new. Alway been excellent service.

⭐⭐⭐⭐⭐ Absolutely recommend! Ramon made this easy...timely, knowledgeable answers via online, email and text to us here in Eastern Wa. No pressure, good trade-in offer, transparency and a great deal on our Dodge. We are so happy with the entire transaction and we love our new Durango!

From across the state and Ramon Ramirez worked tirelessly via text, online and email with us. Got a good deal on our trade in, love our beautiful new Durango, just happy with the whole transaction. A pleasant, smooth experience finished in a timely fashion...even in the midst of Covid. Absolutely recommend AutoNation Bellevue ⭐⭐⭐⭐⭐

Ramon Ramirez made this the best car buying experience we've had. Knowledgeable and timely responses to our questions. Worked tirelessly with us through email, text and online since we live in Eastern Wa. I researched the entire state and we couldn't be happier we chose AutoNation Bellevue.

Fast and efficient and no b.s.

I just purchased a new Pacifica. I found the price to be fair, people are friendly, the environment is positive, and what I wanted in a vehicle was understood. This is one of the two best dealerships I have worked with, and I have bought a lot of cars. (The other is in Michigan.) I highly recommend this dealership because the process was smooth, made financial sense to me, and the transaction was transparent.

My husband and I had our 2013 Toyota Prius 4 evaluated here to see how much they would offer us on trade-in. We worked with Ivan and his two managers, Trevor and Starr. They were all top notch! All of them were masked up whenever they talked to us and they kept us well informed about what they were doing and how long things would take. They came back with an offer a few thousand dollars higher than the other dealerships we took it to. We didn't even have to negotiate on price with them. That alone is worth 5 stars right there.. If possible I'd give them 10 stars for their professionalism, and, generosity, general caring for our comfort. We accepted their offer and they cut us a check an hour later. Near the beginning of the process, Trevor told us that he'd have Ivan give us a ride home if the sale went through. I was floored as I've never been treated this well by any dealership. Ivan came out near the end and said that company policy prevented him from giving us a ride home, but that they were calling us an Uber. He said they were going to cover the cost. I can't think of a single thing they could improve on.

James Dawson, one of the managers there lied to my senior citizen father yesterday. He signed a contract for a Chrysler & when my father went home to get the pay stubs the manager requested to finalize the deal, he sold the car to someone else within the hour it took my dad to get home to get the pay stubs & return to the dealership. Not only did you waste my dads time, but you wasted his money. & also your manager James wasn’t wearing a mask which put my father at further health risk. It is currently illegal for your workers to NOT be in compliance of wearing masks while dealing with the public. I am reporting you to the better business bureau. So unprofessional & careless. You owe Howard Cohen not only an apology, but discounted sale on a car he signed for that you then gave to someone else.

I had posted on July 9 about issues regarding a repair that we were forced to pay for, that should've been covered under a pending recall. We called and left a message for the general manager, per their response, but have never heard back! We call the Dodge/Chrysler corp. and they said it should've been covered at the dealership and are sending us a check. Really dissappointing dealership experience!!

My transmission issues were carefully diagnosed and problems I had not known about were fixed. I had thought more expensive transmission work might have been necessary.

Dropped my vehicle off after hours with a note on the slip provided not to exceed $200 deductible on warranty work. Fuel pump sensor failed, brake light out notification on display yet lights working, remote start intermittently working, and some recall work. 3 days pass and no calls. Difficult time getting ahold of them as well. I finally talk to someone and they say that the manifold has a leak, the brake light is just a bad filament in the bulb, and the rear brakes are almost metal on metal. I decline the work for the brakes but was told the manifold was warranty work. Next day I get a call that the truck is done and go to pick it up. Well, now there is an additional $100 deductible for the manifold work that was done but never disclosed an additional cost. I pay of course after questioning it. First thing, go to start my truck and the remote start doesn?t work. Issue never addressed. Today I pull the rear brakes off and the pads are half life still. Replaced anyways, but just a lie from the mechanic to make more money. Brake light out warning still on. Go to replace the bulb today, and what do you know, it?s an LED that?s working just fine. Another lie and another item not addressed. Moral of the story, avoid purchasing the AutoNation warranties and taking your vehicles there for repairs. Not a trustworthy business.

We had a failure with our fuel pump, which has been on a pending recall since 1/20. Today we were charged over $200 for a "work around " repair, until they get the recall repair estimated to be 10/20. Unbelievable!!

I have been taking my car to them from the time that I bought the car in 2014 and the service has been consistently excellent. They find the cause of any problem and fix it the first time. There is no returning later with the same problem with more expense. The costs are always reasonable. Although they don't provide loaner cars they have an agreement with a local car rental company that gives me a discounted rental rate that is very good.

Thanks Tim and staff for the great customer service. It can get quite busy at times but they try hard and do well to keep the customers happy and the cars rolling through service.

Very nice people specially sales person (Ivan)and the guy (Roscoe)on parts department..Best car dealer easy and smooth transaction

Battery was replaced and now the noise from the engine has stopped

Purchased soft top for installation at service department. Expected that the dealership would be experts in installing so paid them to do so. A) they watched YouTube videos to figure it out and b) upon inspection at pickup, I noticed it was installed incorrectly and had to wait for them to fix it. Should have installed it myself. This is after I took my car in on March 15th for issues with driver side door locks. Was told they needed to order parts. Then coronavirus hit (understandable). I called multiple times after they reopened asking for update on the part. Was told multiple times that I would receive a call back for sure that day or the following business day and did not. Always found to be great service previously, but that was not my experience this time. Will find another dealership next time closer to home.

Make sure you let them know I am extremely dissatisfied with their work! They scuffed up every single lug hole on each wheel, there are at least a dozen scratches, and 2 Major gouges that were NOT there when the car left this morning! I washed each wheel the day before and these scratches and gouges were NOT there before 😡

Took van in for 4 new tires. Wheels were in excellent shape. Now every lug hole has scuffs, there are scratches on each wheel and two major gouges. Totally unacceptable!

I recently came to Autonation Bellevue after looking online at new cars for sale. I found a 2020 Jeep Compass that I loved and requested an appointment online to come in and test drive it. Within a few hours their service team called me to schedule a time for later that day. I came in and was greeted by Janice who was super friendly and helpful. She worked with my budget and got me a great deal on the car. Jeff who I signed my papers with was extremely understanding. Being a first time car buyer the staff made it a smooth and easy process. I had a great experience at this location and highly recommend to anyone searching for a car.

Charged way too much for an ignition key. Whatever happened to simple mechanical devices? Frustrated that it takes so long to reach the service department by phone; they never return calls.

Picked up a new trailer and needed to move it to the San Juans right away. Parksense wouldn‘t turn off so I could back up with the trailer attached. Even though they were backlogged with work, they got me in the same day. Turned out it was just a software glitch and I had my vehicle back that day. They have serviced my Jeeps for years and gone out of their way to help. Not always perfect but they try really hard.

I would recommend anyone looking for a New vehicle to go and talk to Ivan! This is our 2nd Jeep from him. He listens to you and understands what you are wanting. He doesn?t try to put you into something you don?t want!

Excellent service from everyone involved in the process of purchasing a new vehicle.

I brought my 2004 Jeep Grand Cherokee in for 2 recalls. They fixed both items 1) Air bag module for passenger side and 2) removed old after market trailer hitch and replaced with correct Mopar hitch. I was pleasantly surprised when they said that there was no charge. I am extremely pleased with their work!

Had a weird electrical issue on my Ram 2500. Chris Shelton and his team where awesome in sorting it out

Overall great experience and would recommend to anyone

Shopped on line, built car on Jeep web-site, and came to dealer with the info ready for the order and a cash purchase. Not the dealer's fault but amazing how slow the processes are for ordering andthe actual purchase transaction

Visited in service department on morning of 3/14/20. Cheerfully greeted by the tech as soon as I walked in; problem diagnosed in minutes. Non-working cars are a hassle. They made the pro cfc ess a pleasure.

Great service! They had the car and deal I was looking for!

Great buying experience, got 2 jeeps and process was fast and professional

professional and courteous group of people Great place to sell your used car and walk out with a check in your hand in about an hour

Chris made sure my Wrangler was serviced and completed on time. Good work!

Brought car in for appt.; parts needed were not on hand; was promised car by 10:30 next day; no one called to give me an update; I called service dept. at least a dozen times; never got through because automated answering system looped back to the original voice--repeatedly. I complained to Manager on hand - Star. She was most apologetic and said she'd forward my concern for lack of communication to the service mgr. Never heard back!

I dropped my Jeep off at 8:30 in the morning for a recall transmission repair. Was told it would be about 4 hours. Asked to have an oil change also. By 3:00 I still had not heard from them so I called the service department. I was told that the WiTek was down and they were not able to do the recall. Ok, things happen, but why was I not notified as soon as they knew the repair would not be done that day. It should have been my choice at that point if I wanted to leave the vehicle there all day just for an oil change. Total waste of my day and I still need to have the repair done. Also when I picked up the car not a single employee asked me if I would like to reschedule my appointment. Poor customer service!

Thank you for your help and always appreciate your service support.

The service and professionalism of the salesperson Mike Paulsen and his Manager Starr. They were right up front with what they could do for me on specific cars based off of equipment and model. I cannot recommend them enough. Mike and star thank you so much for the great service!!

The salesperson Michael Paulsen did an outstanding job. Very professional, personal and honest! Words, it seemed while shopping for a car at other dealers o could not really use. Just truly a great experience!

Raymond Toranzo took care of me and my 2011 Jeep Grand Cherokee last week. He was super. I came in for what I anticipated was was an oil change, Ray pointed out that I needed new tires ( and explained why) so my service call was much longer than I had hoped. He kept me updated every step and the way and answered every question I had. I would definitely come back to this dealership specifically because of this individual. He treated me with respect and courtesy all day.

Very responsive, knowledgeable

There seems to be a lot of negative feedback out there. But I worked with Janice on getting my Jeep and she was great. The whole process was quick and painless. No pressure, no sales pitches, no back and forth games like most dealerships do. Everyone was friendly and attentive. I recommend them.

After getting the runaround and games from about 4 other dealerships, I came into AutoNation and am glad I did. I like the "no haggle" pricing they have. EVerything is transparent. The people are friendly and attentive. Pricing was good. I bought a preowned Jeep, which they fully detailed before I picked it up and had it topped off with gas. Its the little things that make a difference.

Real Quick service. The Techs Know what they are doing! Cost was also very reasonable! They even showed me a picture of the defective part before they replaced it. Super Service !

These folks were polite and courteous throughout the whole buying experience. They demonstrated patience and flexibility during a slightly complicated deal. I would highly recommend buying a ram truck from AutoNation in Bellevue.

Arrived at 8:00 am on Friday for an oil change. Even though I hadn't made a reservation, Ray in took my Grand Cherokee and had me out in less than an hour, even after finding a screw in my tire and repairing it. Thanks Ray !

Came in for what I though was a scheduled warranty service however it was my mistake, i did not have an appointment. The service advisor still took my car in and had the service performed, did an inspection and toped off the fluids while I waited, maybe 30min. Perfect!

Ray was super helpful, oil changed and back kn the road.

The people seemed friendly enough but not very responsive and never really took care of the problem I actually took my Jeep in for. They don't act concerned nor fully engaged with the customer. Its just an assembly line. I'll go to Jiffy Lube next time...

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that?s why it?s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their ?fix.? They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver?s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy?s advice. Bad idea. The next day it?s raining and my car is still leaking on the passenger?s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side?s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership.

I had a excellent experience while at AutoNation in Bellevue. The staff was knowledgeable and extremely friendly. It was a quick seamless process to get me into a new Jeep that I love. Thank you Starr and Ivan!

Jeremy Bolstad from Autonation?s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

I recently took my Chrysler in for my quarterly oil change and can't say enough about the service. The team they have working there are so friendly and customer service oriented. I not only got my oil changed but they do a thorough examination of my car and make recommendations as to things I may want to get done down the road. I also had a slight glitch in getting my truck latch to connect and they took a look and fixed it for me on the spot. I have been so pleased with my Chrysler 300 which I purchased there in 2014 but more importantly I am totally impressed with the service and the time they take to talk to make sure you are a satisfied customer when you leave. I highly recommend Auto Nation and want to say thank you for making me feel like I am your only client each every time I take my car in for service.

Changed oil. Didn?t bother to reset the error message in dash. Didn?t bother checking air pressure in tires. Solved another car issue (rattle in floor board) but took 4 days to do it

No issues so far, of course, there is room for improvements from the dealer side.

Overall very good. There is confusion in the service dept. about AAA discount on service. Your facility is listed on AAA website as offering a discount?some in the dept. affirm this, others don?t.

I went in with a check engine light on and rough running. The technician identified the problem as a faulty battery and cables. That did not fix the problem, next up was replacing the spark plugs and cables and that did not fix the issue, last attempt was to replace the infectors, that failed as well. They said that a ignition box would be required to fix it now. I told them to stop the work. I could not even drive the car home. I ended up having it towed to a junk yard. I was still charged the full cost of the repairs made. Beware of initial diagnosis.

WORST CUSTOMER SERVICE EVER! I traded my Jeep (Purchased from Autonation) On 10/18/19. They were in NO hurry to get me my GAP cancellation forms... I literally had to call multiple times a day. Fast forward to 11/12/19 and finally Josh in finance tells me in about 3 weeks I'll get my refund check via mail. 12/5/19 I call and ask what the status is of my refund check only for them to FINALLY tell me that my cancellation is still in process. And that "ONCE ITS PROCESSED" I'll get my check in 3 to 4 weeks via mail. HOW ARE YOU PEOPLE THIS HORRIBLE AT YOUR JOBS?!

Customer Service Rep. Chris Rider is the BEST ! Knows my vvehicle and always makes sure every need is serviced to requirements. I'm very satisfied with service..

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

It was a great place to shop for your dream jeep. highly recommended

My wife and I Just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Fantastic experience both from the team helping us and the car.

My wife and I just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Best experience ever. We were able to complete most of the details by phone and email so when we went to the dealership we were in and out. The car is beautiful and the team helping us was fantastic. Thank you Auto Nation, We will be back.

I have been having my Jeeps serviced here for several years. They have gone out of their way to take care of my needs even when things get complicated. I would definitely recommend them.

Had to return my earlier leased car and took another trailhawk, I was well informed by Ivan about different options I have and he did help me with overall return and buying process - good experience

Horrible I would never go back there again nothing but lies the worst dealership I ever bought a car from

The price for an oil change was much larger than we discussed. I spoke with the clerk about it and show said she look into it (not intending to get back to me). It was $90 for an oil change that should have been $70. It was higher because it needed an extra quart of oil--didn't you know that when I brought it in--its a dodge--I think its deceptive. I won't come back to Dodge of Bellevue for oil changes or routine repairs.

Everyone was very professional. Amanda was especially helpful in providing me with information necessary to make a decision on prioritizing the importance of the car repairs.

Shawn was incredible! I was just coming out of a 15yr relationship with my volvo (loved that car) Shawn was able to very quickly assess what was important to me and took the utmost care to answer any of my concerns. What he didn't know immediately, he was able to find out there on the spot. He really went above and beyond for us - we misunderstood the package that was on the original vehicle (had thought it was the cold weather) he knew this was a super important feature to me, and even though I was "fine" with the original car, he wanted to make sure I was "wowed" :). Well, he delivered, beyond what I expected and also far past any sales experience I've ever had. He even rescued my favorite Maui Jim's from the original car :). Truly can't say enough great things about Shawn specifically, and the dealership. My husband has been in automotive for 30yrs, knows the industry, and we were both more than impressed with the care and integrity from start to finish. Highly recommend the Bellevue Jeep dealer, and would ask for Shawn!

Timofey and the Service Crew is always good. I trust them with my JK.!

Amanda was great. wen I called for appt. for recalls I was not offered a rental car, told that I had to take the shuttle since I did not purchase car there. upon arrival Amanda informed me I could get a free rental and she set that up for me. that all worked great. I had 2 recalls done and oil change. the only issues were that I had no new stick that says when my oil change was done and due next, the oil reset button was not reset on my jeep. I paid for an oil change but can't even be sure one was done. My car was also parked way out and I had little room to maneuver and had to back up between a lot of cars just to get out. Just not great door to door service.

i appreciated the attention to detail! I had my oil changed and they noticed my windshield spray nozzles were broken. They offered to replace them at that appointment which was much appreciated! Thanks

This location was great! I have a Volvo under warranty. When I made my appointment with the online system it make it sent me to this location. I thought it odd at the time and when I checked I discovered the system had done it in error. I was getting ready to go out of town and the service representative checked to see if Volvo could get me in but of course they could not. The service representative asked the technician if he could do the oil change and he told her as long as we have an oil filter. They tracked down an oil filter, did the service, and when they found out it was under warranty agreed not to charge me. They had me in and out in less than two hours. This was customer service at its finest.

My recent experience was great. Employee Tim (Finance Admin./A/R) was such a big help very late in the day. Tim finished my payment process and got me out of there quickly. Another employee initially got my checkout process started and was super helpful with a good attitude, again, late in the workday. Took my Jeep Laredo out to the Olympic Mtns. with my wife and made it back safely that weekend! Thank you to our mechanic too!

My experience with Ray and the Jeep dealership was quite pleasant. We came in with a trade and got back what we're expecting and a brand new renegade. Thanks for a smooth process and overall great experience!

Great low pressure sales process. The team was patient and attentive.

Our salesman Ramon was great - knew all the vehicle information, but not pushy at all. Helped us find exactly what we wanted even though not on site. Overall buying experience pretty quick and easy.

When I arrived at service center at Bellevue, WA shop . I was sitting in my car for 20 mins and no one came up to me. Bunch of workers walking around and ignoring me.

Our sales person Jeremy was very knowledgeable about the car and was professional and courteous. He made sure we knew what was happening every step of the way . The only problem we had was waiting for the finance officer ( not his fault) . The couple a head of us took 2.5 hours asking questions. I didn?t mark down for that as it was not in the dealerships control. Price was great , better than anyone around for 50 miles .

After reviewing various car websites, I found the car I wanted at the Chrysler Jeep AutoNation in Bellevue. The people (Jeremy, Star, Zane, the dealership manager) were just awesome, knowledegable, helpful, friendly - also no question was too dumb, so add patience in abundance. I bought my used Lexus there and every step of the purchase and delivery was handled professionally, with thought and care. The car was detailed out beautifully, including removing some bush scratches on one side of the car. Everything they said would happen, did, everything agreed upon was delivered, no empty promises nor hardcore selling. Just reasonable responsible and excellent customer service, dealer service, financial service throughout the process. Their set price and the 5 day try it out period (and if you don't like it bring it back), allowed me to have a mechanic double-check the car and he was impressed by what he saw. Just one last thing - I would recommend that if you go to AutoNation, be sure to ask for Jeremy. He was so helpful from beginning to end and was wonderful working with me about every little thing - he made things go smoothly and comfortably. I will be recommending this dealership to my friends, family and co-workers, etc.

By far the best car dealer service jeniece is the best. Thank you for helping me getting my jeep wrangler 2019

Fantastic experience buying a vehicle from Shawn Bedker. Strongly recommended to those in the market for a new ride!

Easy scheduling service; service staff extraordinarily friendly.

Very honest, smooth, and easy transaction. Would definitely recommend this location to anyone and everyone.

Jeremy was fantastic to work with and he made the buying experience easy and efficient. I'd definitely work with him again!

I had first gone to Jeep of Seattle where they were making the process so difficult that we needed up just walking away and I called Jeep of Bellevue and told them exactly what I wanted and they prices match what I was wanting to spend and had already had the car ready to go for me by the time I got there. Mike was who had helped me out and I could recommend him more. I was in and out within just a couple hours and absolutely received 5 star service.

The best customer service I've ever had at a dealership

Janice was amazing!! It was my first car purchase in almost 5 years. I walked out of there with a Jeep Renegade Trailhawk and couldn’t be happier with the experience. Thank you Autonation for my new Jeep! Jeep Grand Cherokee was my first vehicle when I was 18 years old and I loved it!!

The entire buying experience was fantastic from beginning to end. Mike Paulsen was a subject matter expert and true professional. No pressure, no hassle..highly recommend them for all your jeep needs!!!

This dealership is nothing but incompetent. Do not buy from them or bring a vehicle to them! They have had my vehicle for 5 days and will not even give me information about it or when they can work on it.

After waiting 2 hours for my "diagnostic to be done. It was finished and for the one repair I needed it was double from what I was quoted for another mechanic (AAA and BB approved). I said I'd go else where. I waited an additional 40 minutes for my car to come up

Myles was so helpful, and made the car buying process easy! Definitely recommend him!

Very professional, felt they did a thorough job. Wait time was a little long, but that's ok to get good service.

Very nice employees that are customer focused at any time of the day. Happy to serve and help with connecting you with your new vehicle. Thank you Kasra and Starr.

If you are looking for a straightforward professional no hassle experience I?d certainly recommend AutoNation Jeep in Bellevue, WA. Kasra was extremely professional, knowledgeable, and represented himself as a clear customer advocate. His follow-up and handoffs where seamless, assuring that the buying process was short and to the point. Clearly a cut above what I?d been experiencing in this current looking/buying process.

In and out within one hour for recall issue Great service

Totally Unsatisfactory. Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Just had the best buying experience at Autonation - ask for Ramon!!

Per prior posts on this site the dealership mentions "Please call our General Manager". As expected you get phone menu path to know where with no ability to contact anyone directly and messages not returned. To all who read these posts: DO NOT HAVE YOUR JEEP SERVISED HERE; unless you need a simple oil change or basic service.

Made buying experience a pleasant one. Great staff and convenient location.

AutoNation in Bellevue is great! We just got a new 2019 Jeep Cherokee and Shawn was our salesperson. He is upbeat and very knowledgeable. I highly recommend it!

Easiest car I have ever bought. Shawn did a great job on delivering the deal and Grand Cherokee that was promised

Almost impossible to contact anyone in service by phone. This is described as a phone up grade problem and will be corrected as soon as possible. In person service is friendly and professional.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

I had an oil change and tire rotation today. The folks doing the check in were good to deal with but I can’t say the experience was the same when I got my keys back. The person that got into my glovebox to get the wheel lock key didn’t bother to put half of the contents back. I found things on my passenger seat and napkins strewn on my floor. Let’s just say they should never expect a good NPS score from me.

I recently purchased a Jeep Renegade from AutoNation in Bellevue. I have bought many cars in my day, but this transaction was by far the easiest and most satisfying. Ramon Ramirez searched for just the right vehicle with all the options I wanted. We did most of the transaction over the phone, and we finalized the deal within half an hour at the dealership. And the price was right within our budget. Outstanding deal!!!

Everything went great Ramon made sure I go the car I wanted.

Very helpful and friendly staff. Fast and easy transaction

The Service department crew was professional, accessible, responsive, and friendly. Work was done on time and as promised. Staff made the entire experience easy, from drop off to pick up. Wouldn't hesitate to return.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

Ramon in Bellevue was so patient with me. I had not purchased a car in years so I felt very insecure. He helped me relax and he builder trust with me. I think I got a good deal I think.... the monthly fits my budget!

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Wonderful purchase experience! We were treated very well!

Ramon did a great job. Listened to what I wanted and immediately offered some great recommendations. Thanks all!

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

Best place too purchase a Chrysler Dodge jeep or Ramon

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

I normally have great service here. However, when I brought the Jeep in for an oil change yesterday, the person noted that in their system that there’s a note not to fill the washer fluid. I said, that’s because I like to use the Rainex washer fluid instead. What’s weird, is that today the next day, I go to spray a bit on my windshield, and there’s nothing coming out... I can hear the pump working, but no fluid. I get home and check the tank and it’s bone dry. Iam 100% sure that it was not that way when I brought the vehicle in, and there’s no puddle of it on the floor of my garage. I filled the tank with what I still have here at home, and the system seems fine. Their multi point inspection sheet also says they checked the washer fluid. I don’t get it here. Why was the tank dry? The tank was not full when I brought it in, but it was not that low either...

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Chris rider was great took care of my jeep. completed service and recall in less than 1 hour

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

My experience was fantastic. I contacted them in advance and they had everything ready upon arrival. everything was done professionally and handled with care. I would recommend this dealership to anyone I know. special thanks to Josh M.

We bough our 2014 ecoDiesel Jeep Cherokee Overland brand new. Since then it has had nothing but problems, starting with the air suspension. I’ve had everything from computers to the catalytic converter replaced. All my oil changes and recalls have been taken care of here as well. It’s happened at least 5 times where I’m told our vehicle was fixed only to have the check engine light come back on during my drive home. This just happened in my most recent experience from having the diesel exhaust filter regeneration forced. Very sick of this vehicle, it’s problems, and unknowledgeable mechanics.

Great service and quick! Maybe there 2hr and drove away in my new car.

My husband and I do not like buying cars. We have had a lot of “challenging” experiences. Our purchase from Ramon and Auto Nation was a most pleasant one, from start to finish. We have certainly found a new source for future vehicle needs.

The quick service manager was great. Had an oil change and a headlight replaced.

Ramon was great to deal with! Very down to earth and easy to talk to. Found us exactly what we wanted. Need more salesmen like him.

See my post. It explains it all

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I like the way they come out to your car when you pull up, and ask what you need done. A LOT BETTER than having to go in and wait in line for 20 minutes. Great service and courteous managers.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.