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-- Tom D.

Come Experience the Autonation Chrysler Dodge Jeep Ram Bellevue Difference

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Recent Reviews from AutoNation Chrysler Dodge Jeep Ram Bellevue

*This review is only in regards to the service department, not sales. My experience with service department was the worst I have ever had to deal with. Lack of communication, not meeting dates, not organized, and understaffed are the main points. I came here for a few warranty items that turned into a total waste of my time. First, I dropped my truck off and was given a rental car, not sure why they think a minivan is comparable to a RAM 3500, but I take it. They have my truck for over a week, in that time frame almost nothing was done and was told parts needed to be ordered. I understand with Covid there have been delays with shipping, etc. so I picked the truck back up, not fixed mind you. Then I had to stop in again because they couldn't order the part without checking the part number on my truck due to Ram having multiple parts that are similar. Service wasn't able to get the part number from my quick stop by, so I had to drop it off again! Finally, got the part number and ordered. Was told it was in stock and would arrive in a few days.....what do you know it was now not in stock and would take another few weeks to arrive. So again I pick up my truck not fixed. No call back all month so I call and apparently it arrived the week prior but nobody followed up. So I schedule to drop it off to get the part replaced while I am on vacation so it would be ready when I got back 9 days later. Well I get back from vacation and the work STILL HADN'T BEEN DONE! I was told the service guys were out sick, or with covid, or...always an excuse. A whole week later (a total of 2.5 weeks for this visit) it was done. I go to pick it up, I don't think the service tech has heard the saying "return it the same or better than you received it." They left the window cracked open so it was full of tree pollen seeds, left a wet shop rag, a hat, and a couple tools in the back seat. Between all of the visits, the service department had my truck over a month, I would think RAM should pay my car payment. At this point I'm going elsewhere for any future service.

Brian Sandstrom May 4, 2021

I worked with Kaylee (yes, we have the same name), who has been extremely unhelpful in resolving my issues with CJDR Bellevue. I am a very young girl in a brand new area (just moved to Bellevue from Massachusetts). I brought my van in for an oil change and for them to address an issue I had with the horn beeping every time I started my van. I told them I thought it had to do with the alternator, ignition, or battery, because the vehicle was also struggling to start. First of all, they rescheduled my appointment (which I made online, choosing from “available time slots”) the DAY BEFORE my appointment was scheduled. I shrugged it off, stuff happens, whatever— should have found a sooner appointment somewhere right then and there. They booked me another week out, closer to when I would need my van for far travel, and then decided that they needed to keep it OVERNIGHT for an oil change and to diagnose the problem (mind you I brought it in at 10:45am). I brought it in on Thursday and needed it for early Saturday AM, so again I was kind and understanding and shrugged it off. They called me Friday early afternoon and I went to pick up the van, where they told me that everything looked good and that they apologize for the delay, they were short staffed and it took longer to get to. They informed me that the beeping had stopped after they changed the oil, which I thought was odd but said okay, got in my car, and started it— same honk of the horn. So I immediately went back inside, feeling very ignored, and explained to Kaylee what happened. She called the person who worked on the vehicle, and they told her to tell me to TRY PUTTING MY SEATBELT ON AND CLOSING THE DOOR ALL THE WAY BEFORE I STARTED MY CAR. Ridiculous!! I humored them and did it anyway, with Kaylee standing right there. Of course it still beeped on startup! She scheduled me for future service (because they said they would have to keep it OVER THE WEEKEND to get a diagnosis— how about doing your job the first time while the car is being worked on in its scheduled appointment!?!?) FOR TWO WEEKS OUT. I took the appointment because I am an understanding person, but I was furious. I could have gone anywhere for an oil change and had it done in minutes, none of this overnight BS, to get nothing figured out about my car. It gets better— my car broke down in Tacoma on Sunday afternoon, could not be jumped, would not even pretend to try and start itself— DEAD. So of course CJDR Bellevue is closed on Sunday, so I called CJDR Kirkland, had it towed there, got set up with a loaner car, and had it determined that my battery was not holding a charge— an extremely basic test and easy fix. Whoever worked on my car was cutting corners. I understand that they were understaffed (hello! pandemic! everyone wants to stay on unemployment!), but rushing through jobs only puts customers like myself in situations like this one. I feel extremely taken advantage of, I feel like none of my concerns were heard. I feel that I was disrespected and talked down to by the service person who worked on my car. I feel as though I am entitled to at least a PARTIAL cover (what the cost would be to Bellevue instead of Kirkland?) of my towing costs, if not the full tow. CJDR Bellevue is taking no ownership of the situation and won’t even return my phone calls at this point. If you are local to Bellevue, drive a couple minutes further to Kirkland because they actually DO THEIR JOB and LISTEN TO THEIR CUSTOMERS’ CONCERNS (the bare minimum, in my opinion). One star because I THINK my oil got changed, but who knows. They probably fudged the numbers on my brake pad inspection too. DO NOT GO HERE unless you want a half-assed job done by people who do not care about their customers or their safety.

Kaylee Anagnos May 4, 2021

Sales -5 Show room - 5 Finance – 4 Service – 1 Sales - I purchased a 2021 Ram1500 Rebel the night January 3rd. Sales was great when I was purchasing, Shawn went over the features with my new truck and was professional and courteous. Showroom – Was nice and clean, all COVid-19 protocols in place. Lots of hand sanitizers available, clean restroom, clean pens and when signing you get your own tablet. Finance – The only thing I really wanted was GAP insurance. The finance person added oil changes. I wasn’t aware that they charge you for oil changes. My previous purchases where from Land Rover and BMW and they are free oil changes. To make a long story short, I asked them to remove the oil changes since I most likely won’t even break 6K miles a year since I work from home and this was a weekend vehicle. According to the manual you don’t need to change oil for 10k miles. It's been almost 5 months and only have less 1k miles. Beware once they add this charge, they can’t remove it. They showed me on their computer that it could not be removed. But, to their credit they balanced the gap insurance so that It would be like I didn’t pay for oil changes. Service department– As I wrote before I purchased this truck at night, and for some reason the did not have they interior lights on. The next morning when I could inspect the interior, I noticed a stain in the rear passenger side bench seat. I contacted the salesperson Shawn. He said bring it and they would look at it. Upon inspection Shawn said it was their detailers fault for leaving the cleaning solution on to long, that is how the stain occurred. The detailer manger also looked at and didn’t say it wasn’t their fault. They created a new invoice stating they would have it repaired. It’s been almost 5 months and their service have not called me to repair this. I have called their service multiple times and they have not call me back. Last week was the first time I heard I have a service advisor looking into this issue her name is Emily. I am sure she is busy, but a call back to even acknowledge my issue would seem professional. It’s been almost 5 months how much longer do they need to set up this repair on a new truck? It' annoying to have to hound them for something they said they would repair. I would not recommend their services; this is a brand-new truck. It’s annoying to have to contact them to repair something they have taken ownership of doing. I am not pleased at all! Overall experience is - 2 due to service department. Their service department not contacting me to repair my seat in 5 months. I would think they would want this resolved, but who knows. I don't think I would purchase another vehicle from Autonation.

Gary Jocom Apr 20, 2021

Out of several dodge dealerships I've used over the years, this is the only terrible experience I've had let alone customer service with any group to date. Context: I've done regular maintenance/inspections/oil changes since I've owned by 2014 Dodge Charger (bought brand new) at only Dodge Dealerships. After doing recall related work, I went straight to the gas station then to home. I smelt gas in the cabin, but there was a work rag left in the space, so i assumed that was the source. I went to use the car after leaving it parked for a few weeks only for it to die on me mid drive and begin dumping gasoline onto the street from underneath. I had it towed back. After the account manager (they're the service scheduling folks) adamantly denied that any work involved gas lines last time i was there, she called back later to inform me the work done by the previous tech was the source (didn't fully reattach gaslines and/or gaskets). Mistakes happen, which is fine and I could forgive/forget considering they'd right it and owned up to it. But then all of a sudden the actuator had issues and the check engine lighte was on, really coincidental (no light when i was dumpin gass all of over the street). (However, when I went to pick up the charger, before handing me the paper work, the two account managers went to the back hall way to speak to their manager ( a practice i'd never observed over all those years, i'd only assume it was to ensure alignment over plausible deniability or blame placement). When asked whether they'd cover the tow truck to bring it back, they said no. So I'm stuck filing a claim with insurance to have them take it to the dealership. Before that, when i bought a brand new Jeep from them a couple years ago, they registered the name incorrectly with DOL and told me to go fix it myself (yet it was correct on all the financial forms?). This place is a sh** show. I still love the dodge / jeep brand, but this dealership isn't a good representation of it. TLDR; Previous tech didn't reconnect gas system fully resulting in inoperable / leaking vehicle after leaving. They will leave you with more issues than when you came in. Wont right their wrongs. Don't trust them to perform work as expected.

David Edstrom Apr 8, 2021

I am sorry to say, but I had a terrible experience at Bellevue Jeep, AutoNation. The Service Manager is well aware of my concerns. I called and emailed the Service Manager a number of times with the hope we could connect in person. But after numerous messages, I have given up. I had my two year old Jeep Grand Cherokee in for an oil change, multi-point inspection and to discover the source of an odd rattling in the undercarriage. When I picked up my Jeep I was helped by the Service Manager. After paying he handing me the keys. I was not told or directed where my car was located. I eventually found my Jeep, in the back of the lot in a very tight space. After driving off the lot I noticed two tire pressure lights on the dash. I turned around and drove back to the dealership. I reviewed my paperwork from the multi-point inspection it noted my tire tread was 10/32. Turns out my tire tread was very very low, so much so it needed new tires. The Service Manager said the paperwork from my multi-point inspection must be from another car (although, there was no effort to find my Jeep information and to this day I have no idea if the multi-point inspection was even done). Of course he was quick to print out paperwork and try to sell me new tires. I declined the offer to have them put new tires on my Jeep. Upon getting home, I noticed the oil life was showing 34% and that the old oil change sticker was still in the upper left corner and there was not a new sticker. So, was the oil even changed? They did discover the source of the rattling (the Jeep was rear-ended last year, Bellevue Jeep recommend Bellevue AutoNation Collision Center) My service advisor said the ‘plastic under cover is flapping around and banging on bumper due to no bolts, tightened down bolts, test drove all okay at this time’. It cost us an additional $170 + tax due to the fact AutoNation Collision Center failed to install the bolts. In total, we paid about $300 and I doubt the oil was changed or multi-point inspection done. If this is the level of service at Bellevue AutoNation Jeep for service we will not be returning. For service or a new car purchase.

Michele B Mar 28, 2021

FANTASTIC EXPERIENCE!! Christine, what a fantastic car buying experience. Having served in the military for over 20 years, I've purchased numerous vehicles all across the Globe. You and the AutoNation staff have far exceeded any of my car buying experiences. What makes AutoNation truely amazing is their honest customer service which during this pandemic is like a breath of fresh air. After seeing one of their cars advertised on the web I immediately left a message on the AutoNation website and began researching their other inventory and customer review ratings. I was so excited by what I saw that I called immediately to set up my test drive. Unfortunately, it was after normal working hours. The very next day Christine called me to set up my test drive. I was so impressed with the quick response that I decided to take the plung "having only seen my now new 2021 Jeep Grand Cherokee Laredo online". When I arrived at the AutoNation dealership in Bellevue, I found a very professional and clean indoor showroom full of Chrysler, Dodge, Jeep & Rams all of which seemed to have been hand selected. After careful evaluation and a "haggle free and no pressure approach" I chose my 2021 Jeep Grand Cherokee Laredo. Christine and the entire AutoNation staff are highly knowledgeable about each car in their inventory and never pressure you to buy one model over another, which is truly refreshing. With my particular purchase, I found their price of my JGC to be cheaper than I could find anywhere else --unbelievable! What sealed the deal was the AutoNation discount(s). Simply put, I believe AutoNation offers the best selection, price, and customer service you will ever find. In fact, if you don’t find exactly what you are looking for, just tell Christine what you want and she will try to find it for you. Go visit AutoNation in person or even give Christine a call and you will know exactly what I mean about their honest customer service. I would definitely recommend AutoNation to anyone ready to purchase their next vehicle. Thanks again Christine for the amazing experience!

HappilyEverAdam Mar 23, 2021

My experience with Autonation Chrysler Dodge Jeep and Ram of Bellevue was not a pleasant one. I had bought several vehicles from this location and had all of my vehicles serviced by them. On Saturday Feb.20, 2021, I scheduled my oil change like Inormally do. According to my receipt, my oil was changed which only showed 1 quart. My car had started to drive a lil sluggish which it had not before. On Tuesday Feb.24, 2021, I was coming home from my 2nd job which was around 11PM and the warning sign came across my dashboard so I went into my applications to see what it was. It stated that I needed an oil change. That freaked my out because I had just an oil change on Sat. 02/20/2021. I get up on Wed.am 02/25/21 and head to the dealership. I asked the rep if I could speak to a manager as I hate to repeat myself over. The manager was speaking to someone at the time so I told the rep what happened. He stated to me that he would bring my car up so that it could be on a grounded surface to check the oil and that maybe they forgot to reset my oil indicator. So he checked the oil and was trying to reset the indicator. I asked him if they could just drain that oil so that I could get another oil change as I was suppose to going out of town and I did not want to take any chances. He told me that he would get the manager. The manager came out which I saw him working on Saturday. I explained to him the situation and I asked again if the oil could be drained as I did not feel comfortable as I would be going out of town. The manager said adamantly that they would not drain the oil but could rest the indicator. I told him that I've been coming here for years with every vehicle that I ever brought from that dealership and never had a problem. Never has a problem with my oil change before. I also asked the manager was the person new who worked on my car. He stated that they did have some new hires. My question to him was why would they be working on cars without supervision. On my sticker to remind me of my next oil change was over 7,000 miles and my indicator on my car stated 4,997 miles. The manager had to google a youtube video to reset my oil indicator. After he was adamant about not draining the oil to put my mind at ease, I did call your customer service to make a complaint. All i wanted was to drakn the oil and give me another oil change that's it. I thought the customer was alright right. Just wanted to share and hopefully noone goes through what I did.

Shannon Harden Feb 24, 2021

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that?s why it?s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their ?fix.? They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver?s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy?s advice. Bad idea. The next day it?s raining and my car is still leaking on the passenger?s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side?s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership.

Kansei Umeno Jan 2, 2020

Totally Unsatisfactory. Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

James Keffer May 4, 2019

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

BlizHiHy May 31, 2018

Bought my first car from them in July. The salesperson that helped me was Dave. T. He is an absolute rockstar. If I could rate him alone it would be 5/5 all day. He is the only reason this review is not a 1 star. I went in and Dave showed me the car I was interested in, the 2014 Jeep Patriot. He went over features and options and did a great job of explaining the whole process. We found one at another dealer that had pretty much everything I wanted and they were going to do a trade. Since this was late in the afternoon and the car wouldn't be there for a while I left and planned on returning the next day. I got a call later that night from someone saying my car had arrived and had been detailed and is ready to go. He set up an appointment for me to meet with Dave and get my car. I show up on time and Dave is surprised to see me. No one told him they made an appointment for him. He rolled with it and we set off to test drive it to make sure it was good to go. Only problem is no one knew where my car was. Not the service department, not the sales department, no porters and the GM had no clue where it was. So I sat there hanging out, Dave was calling everyone he could to see what the deal was and finally after 4 hours he found it, but no porters were available to get pick it up from their other detailing shop down the road. Dave himself walked over there to pick it up and bring it back. After I got it I went home because I had wasted a day just hanging out at a car dealership so I was eager to leave. When I washed it (it was clean, I just like washing my car) I noticed a good sized paint defect. This obviously upset me because one thing I asked before I bought the car was are there any issues with paint or body and I was told no. I contacted them about it and they wanted to drive it to them so they could take pictures. Now I live in Mill Creek so driving 45 minutes each way so they could take a photo was upsetting. I was told it would take 3-4 weeks to hear back from Chrysler about the defect, fine I get that there is process they have to go through. That was more than 2 months ago and now I can't even get them to respond to my questions. The only who does is Dave, but since he is not involved in the process he is just trying to point me in the right direction and get people's attention. I can tell you this was an awful experience for me and they don't even care. I have even reached out to Chrysler directly and hopefully they will help. The only time I got a response from AutoNation was after I left a review, so hopefully this wakes them up again!

Jason Ramback Nov 12, 2014

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