I had a very smooth and enjoyable car buying experience at this location. I was fortunate to work with Robert Radowick to make this purchase happen. Robert made the whole process incredibly pleasant. He is a talented salesman with superb social skills. If you are looking forward to purchasing a vehicle, with the least amount of stress, I recommend this place and ask for Robert.

Shelton and Tim in the service department are great! They were both super friendly, helpful, and understanding. This is now my favorite dealership service center in the area, and I'll definitely bring my car back to them for any future repairs.

Very nice people specially sales person (Ivan)and the guy (Roscoe)on parts department..Best car dealer easy and smooth transaction

Shelton was great to work with. He went out of his way to make sure I was taken care of and was always up front and honest.

Very courteous. Very quick.

Battery was replaced and now the noise from the engine has stopped

Had a great experience getting maintenance on my Jeep. Even though, I didn't have an appointment the staff where efficient and provided great service. I'll definitely bring my Jeep back for any additional maintenance.

Expensive for service but good experience every time.

Just an oil change. But it's VERY nice when the simple/quick things are exactly that. Did not have an appointment, but they were still able to fit me in almost immediately - oil change and tire rotation and I was out of there in about 45 minutes.

They were more than fair on price with our trade in. Great service and prices.

Purchased soft top for installation at service department. Expected that the dealership would be experts in installing so paid them to do so. A) they watched YouTube videos to figure it out and b) upon inspection at pickup, I noticed it was installed incorrectly and had to wait for them to fix it. Should have installed it myself. This is after I took my car in on March 15th for issues with driver side door locks. Was told they needed to order parts. Then coronavirus hit (understandable). I called multiple times after they reopened asking for update on the part. Was told multiple times that I would receive a call back for sure that day or the following business day and did not. Always found to be great service previously, but that was not my experience this time. Will find another dealership next time closer to home.

Make sure you let them know I am extremely dissatisfied with their work! They scuffed up every single lug hole on each wheel, there are at least a dozen scratches, and 2 Major gouges that were NOT there when the car left this morning! I washed each wheel the day before and these scratches and gouges were NOT there before 😡

Took van in for 4 new tires. Wheels were in excellent shape. Now every lug hole has scuffs, there are scratches on each wheel and two major gouges. Totally unacceptable!

Always a good experience there, I trust them with my JK. Timofey and crew always answer my questions and deliver.

Best car dealership to get work done over anyone I’ve been to ever, Chris Blue Team the best

Quick, easy transaction. Staff was very friendly and gave me the deal I was promised in email.

Avoid this dealership at all costs. They will tell you one thing and then do another and try to hide it in paperwork or hope that you dont notice.

Our salesman was Ramon. We bought a 2015 Jeep Cherokee yesterday. My other half is loving the vehicle! We bought the Jeep at a great price and they were super accommodating and helpful as we were from out of town. Everyone there was eager to help us and more than willing to do what they could to get us into that vehicle! Will be back!

I recently came to Autonation Bellevue after looking online at new cars for sale. I found a 2020 Jeep Compass that I loved and requested an appointment online to come in and test drive it. Within a few hours their service team called me to schedule a time for later that day. I came in and was greeted by Janice who was super friendly and helpful. She worked with my budget and got me a great deal on the car. Jeff who I signed my papers with was extremely understanding. Being a first time car buyer the staff made it a smooth and easy process. I had a great experience at this location and highly recommend to anyone searching for a car.

Just an oil change. Took alittle longer than I was told, but got the job done. wish they had a car wash station there.

Charged way too much for an ignition key. Whatever happened to simple mechanical devices? Frustrated that it takes so long to reach the service department by phone; they never return calls.

Clean space but unfortunately not the best experience. The person that was working on my car went to lunch within an hour of starting. I had to wait hours only to learn that they needed to order a part for my Jeep and they needed to keep it over night. So I got a hotel nearby as I was in town from LA. I came back the next day to pick it up and although they said the job was done but when I tested it myself the problems were still there. I didn’t have time to wait another full day for them to fix it this time so decided to take it somewhere else. Aware that my warranty would end at the end of the month, the service guy said he would call into corporate and let them know what happen so that when I went to the dealership to get it re-repaired they would see the notes and take care of it, I was also told by another associate that there might be a chance that cooperate would cover the hotel cost for that night. Well here I am at another service company and they don’t see any notes and neither did corporate when I called. So in summary the reason for my low rating for this space are. - Slow Service - Didn’t Complete Job - Zero follow up. Super Frustrating because who likes having to do anything twice? But the reason I’m not giving them 1 star is because they were friendly.

Just finished buying a car here and the experience was great. Jeremy was very helpful and had the car ready for me to see an test drive before I even drove into the lot. Highly recommend considering your purchase at this location. Thanks Again!

Picked up a new trailer and needed to move it to the San Juans right away. Parksense wouldn‘t turn off so I could back up with the trailer attached. Even though they were backlogged with work, they got me in the same day. Turned out it was just a software glitch and I had my vehicle back that day. They have serviced my Jeeps for years and gone out of their way to help. Not always perfect but they try really hard.

Lll)Nice placel

This is my permanent place for repair my Dodge Grand Caravan. Mr.Murphy was little angry on me. It's ok. Thanks. Khalil Rehman

This place sucks!

Wonderful experience!! I highly recommend this dealership, both sales and service!

AutoNation Jeep Bellevue on a Saturday was able to change my oil, rotate my tires and investigate to cause of my "Brake" warning light in one day. The service people, Ray and Joe were friendly and able to repair the root cause of my warning light, which was a leaking brake hose, they were able to work in all in before the dealership closed. I expect my future Wrangler service will be with them.

Horrible. Would never come back.

I would recommend anyone looking for a New vehicle to go and talk to Ivan! This is our 2nd Jeep from him. He listens to you and understands what you are wanting. He doesn?t try to put you into something you don?t want!

Excellent service from everyone involved in the process of purchasing a new vehicle.

The team did great work and finished up early. They checked multiple systems in addition to the ones I requested and didn't upsell me on things I didn't need. Friendly staff, no pressure to spend more.

Chris & his crew always do a good job with my Ram 2500 Diesel. On time, reasonable price. And the shop does her back to you when a recall part is available, some dealers would make you continue to follow up. 2020 Follow up. Not sure when I posted the initial review above, but still allstar service dept. 190K on the Ram, and Chris still helps me keep it reliable.

excellent service

After another very poor customer service experience with the service department, I plan to take both my service and car-buying business elsewhere from now on. The technicians have done well servicing my vehicle and ensuring my warranties are applied correctly. This is the only reason I gave two stars. However, communication and respect in general from service managers and customer service reps is nearly nonexistent. My latest experience included keeping my vehicle for 2 months with not one single status call provided. I called multiple times seeking an update, and not once was a phone call returned. At one point, I asked to speak to a manager who promised to call me back in a couple of days with an update, which did not occur. Once my vehicle was ready, I arrived to find my vehicle covered in sap from being parked under a tree. During one visit, I was asked if I would be interested in an appraisal of my vehicle, to which I responded with 'yes'. Absolutely no follow up was provided. I'd urge management to focus its team on being responsive, friendly (specifically the cashier's desk), and appreciative of the business its customers are bringing.

Service was for a prior mechanical issue that had been repaired outside of any warranty. I had an engine light come on that appeared to be related to the previous repair. The service department scheduled my appointment and I dropped the vehicle off. It took 2 days for the issue to be diagnosed properly. The service manager contacted me and informed me during the process. The issue turned out to be a faulty Mopar part (the same part previously replaced). The repair was completed and everything is back to normal. The only downside was that I had to pay for 2 days of a rental car. This dealership does not pay for a loaner vehicle. Don

Chris Shelton was my mechanic and he did a phenomenal job of keeping me updated on that status on my wrangler. I just moved out here from NY and will continue to have all of my work done here.

I brought my 2004 Jeep Grand Cherokee in for 2 recalls. They fixed both items 1) Air bag module for passenger side and 2) removed old after market trailer hitch and replaced with correct Mopar hitch. I was pleasantly surprised when they said that there was no charge. I am extremely pleased with their work!

**Note: this review excludes my opinion of Janice, the saleswoman who I did my paperwork with/through. Janice was amazing, and made the buying experience, well... bearable.** Janice is my reason for even giving 1 star. I will stick to facts and my personal experience- WORST. CUSTOMER. SERVICE. EVER!!! Do *NOT* purchase a car from this dealership, they are deceiving & lie about their multi-point inspections. They could not have cared less about me, or the car buying experience. The only reason I moved forward was because I was steadfast on purchasing a Nissan 370Z, their lot had one with the package, features and gadgets I wanted without having to go out of state to purchase. I had multiple interactions with the Sales Manager(s) Trent & Starr. This is on both of their accounts - I am SO surprised that AutoNation would place two completely incompetent and disrespectful people in their positions, who show zero concern for a customer who is willing to make a purchase. They both acted as if I was an inconvenience, point blank. In e-mails, I'd be met with extremely stern, rude and cold replies. An example being Starr e-mailing me: “You will NOT be driving off the lot with the vehicle after your personal inspection, until paperwork was completed." Of course I knew that?! I would call and they would leave me hanging with questions, or beat around the bush to avoid the context. On the phone, both would hang up with zero goodbyes or I'd get a "yep/mmhmmm" when I remained calm and thanked them for their time. AWFUL customer service and not a leader for their sales team, Trent being the worst - what an awful person with terrible energy. The day after I did all of my paperwork, they dropped the price of the car by $500 (SERIOUSLY?!?) on their website, but of course they didn’t reflect that change on my paperwork when I went to get keys. I'll leave it with saying they said their car was "in perfect condition" according to their multi-point inspections. I took it upon myself to have an inspection at Bellevue Nissan. The car had a leaking rack & pinion and needed a severe alignment. Unsure how that was missed with your "perfect inspections" especially an alignment. I decided to still purchase, as I went back and forth for 2 days with the Service Manager they'd cover under the limited warranty.

Had a weird electrical issue on my Ram 2500. Chris Shelton and his team where awesome in sorting it out

Great experience and would recommend to anyone looking for a new or used car

Overall great experience and would recommend to anyone

Shopped on line, built car on Jeep web-site, and came to dealer with the info ready for the order and a cash purchase. Not the dealer's fault but amazing how slow the processes are for ordering andthe actual purchase transaction

Visited in service department on morning of 3/14/20. Cheerfully greeted by the tech as soon as I walked in; problem diagnosed in minutes. Non-working cars are a hassle. They made the pro cfc ess a pleasure.

Great service and nice waiting area!

Great service! They had the car and deal I was looking for!

Great buying experience

Great buying experience, got 2 jeeps and process was fast and professional

professional and courteous group of people Great place to sell your used car and walk out with a check in your hand in about an hour

Do not buy a vehicle from these guys. Worst experience I ever had. They do not honor their word. They are extremely rude. I will advise everyone on my experience who asks. The absolute worst customer service. They had zero knowledge of my vehicle performance. Incredibly unprofessional. Never again for me.

Chris made sure my Wrangler was serviced and completed on time. Good work!

Brought car in for appt.; parts needed were not on hand; was promised car by 10:30 next day; no one called to give me an update; I called service dept. at least a dozen times; never got through because automated answering system looped back to the original voice--repeatedly. I complained to Manager on hand - Star. She was most apologetic and said she'd forward my concern for lack of communication to the service mgr. Never heard back!

Great service department. Classy!

Great service! I am very satisfied with all works.

I brought my truck to have my radio repaired in the middle of January and was told the part would have to be ordered. I was told it would be arrive in 2 weeks and it is now almost a month and a half later and I can not get a phone call returned, let alone any answers from the 4 people I have spoken to so far. Their automated menus run you in circles when you try and call in and I have been told 5 times now that I would get a call back and have heard nothing. I am getting really frustrated and would like to have my vehicle finished... I would not recommend taking your vehicle here!

Difficult diagnostic problem but the foreman of the techs literally went out of his way and drove with me to isolate the problem. The problem still exists but they are the only shop that acknowledges there is a problem and they are researching with corporate to figure it out. Although frustrated with this issue, I am impressed with the service department , especially the foreman. I have no doubt that we’ll eventually solve the riddle..

UPDATE: FIVE STARS!!!!!! This is the fourth Jeep we've purchased from this dealership. The entire transaction from beginning to end was very positive and actually enjoyable. Our sales associate, Ramon Ramirez, is absolutely delightful and was exceptionally knowledgeable about the Jeep Wrangler that we wanted to purchase. He is definitely one of the best sales people we've ever worked with on a vehicle transaction. Starr Wakefield was also instrumental in assisting us with deciding which style we wanted. Her patience and wonderful sense of humor were greatly appreciated. Paula Miller in the finance department was easy to work with and had all the paperwork coordinated/organized and ready by the time we'd finished our test drive. Highly recommend this dealership - no games & very fair prices! And, we're thrilled to see Joe Murphy as the new service manager - he's a great guy & exceptionally honest. Highly recommend!

Everyone I encountered at the service center was super nice- from the guys at the desk to the shuttle drivers that took me home and back. The only complaint is that my appointment was at 10am, but when I finally got a human on the phone to get a status update at 3pm, they said it was just going into diagnostics. They are probably very understaffed, as I tried over and over to call with no luck. But anyone I spoke to was very courteous. I was just upset that my appointment was set early, but wasn't serviced at that time. And that I had to call for updates. I have a toddler and didn't expect to not have my car until the next day. Fortunately, they had the parts to fix the issue of my vehicle. But giving a lower rating due to communication.

I dropped my Jeep off at 8:30 in the morning for a recall transmission repair. Was told it would be about 4 hours. Asked to have an oil change also. By 3:00 I still had not heard from them so I called the service department. I was told that the WiTek was down and they were not able to do the recall. Ok, things happen, but why was I not notified as soon as they knew the repair would not be done that day. It should have been my choice at that point if I wanted to leave the vehicle there all day just for an oil change. Total waste of my day and I still need to have the repair done. Also when I picked up the car not a single employee asked me if I would like to reschedule my appointment. Poor customer service!

FIVE STARS!!!!! This is the fourth Jeep we've purchased from this dealership. The entire transaction from beginning to end was very positive and actually enjoyable. Our sales associate, Ramon Ramirez, is absolutely delightful and was exceptionally knowledgeable about the Jeep Wrangler that we wanted to purchase. He is definitely one of the best sales people we've ever worked with on a vehicle transaction. Starr Wakefield was also instrumental in assisting us with deciding which style we wanted. Her patience and wonderful sense of humor were greatly appreciated. Paula Miller in the finance department was easy to work with and had all the paperwork coordinated/organized and ready by the time we'd finished our test drive. Highly recommend this dealership - no games & very fair prices! And, we're thrilled to see Joe Murphy as the new service manager - he's a great guy & exceptionally honest.

Thank you for your help and always appreciate your service support.

The service and professionalism of the salesperson Mike Paulsen and his Manager Starr. They were right up front with what they could do for me on specific cars based off of equipment and model. I cannot recommend them enough. Mike and star thank you so much for the great service!!

The salesperson Michael Paulsen did an outstanding job. Very professional, personal and honest! Words, it seemed while shopping for a car at other dealers o could not really use. Just truly a great experience!

please don't go here for maintains, please!

Raymond Toranzo took care of me and my 2011 Jeep Grand Cherokee last week. He was super. I came in for what I anticipated was was an oil change, Ray pointed out that I needed new tires ( and explained why) so my service call was much longer than I had hoped. He kept me updated every step and the way and answered every question I had. I would definitely come back to this dealership specifically because of this individual. He treated me with respect and courtesy all day.

Went in to get an oil change, had no apt. Was worried they couldn't fit me in but to my surprise they did. They were very kind and efficient! Thanks AutoNation.

Great Service and great deals!

Treated very well, car left clean, technicians kept me up to date while work was being done.

This place is unprofessional and I shall not be returning. You'd think the service department would actually have people who answer the phone and / communicate with their customers. Nothing but a bunch of young college kids "working" there now. And half the time they ain't working

Very responsive, knowledgeable

To be very specific, I would give Trenton Nichols (Sales manager, ecommerce) and his sales guy Ivan Burazer (sales advisor, ecommerce) a 5 star rating if I were only rating the people I interacted with the most. I believe the way I was treated overall by this sales team was much better than I experienced at other Jeep dealerships in the area. One reason I give Trenton and Ivan a 5 star rating is for their patience as we were emailing back and forth about a new vehicle purchase for almost two months! My partner and I were focused, doing our research, and planning, and it was probably the longest that Trenton and Ivan have taken to sell a vehicle. For us, the time was worth it as we were combining this vehicle purchase with some home projects that had to be completed before buying (e.g., driveway replacement). When I was finally ready, I reached out to Trenton and Ivan, Ivan updated me on their current inventory, I chose the vehicle/color that we wanted, and Trenton finalized our out-the-door price within two days. Also, I appreciated that Trenton cut through any b.s. and gave us a *fantastic* deal on the vehicle. On the third day, I headed over to the dealership, and finally met Trenton and Ivan in person. Ivan was very accommodating, showed me the great features on the vehicle we had chosen, and let me test drive it, alone, which was highly appreciated! However, I didn't need to drive very far, as I knew in the first few moments of driving that it was the right vehicle for us. I came back, and Ivan and I worked through some details (insurance, minor paperwork, etc) and then I waited for the finance person. To be clear, I came in with my own financing and downpayment ready, so I figured it would be a quick signing and I would be out the door. I was pretty excited, as Trenton and Ivan did not push any extras onto me, and things were going smoothly and quickly, exactly the way I had hoped. Then I met the finance person... This person was different and high pressure, and pushed multiple warranties and protections in a way to instill fear. One package of warranties and protections I was offered, came out to $7000! I made it clear that I didn't any of want the packages, and that all I wanted was to drive home our new Jeep. After I said no to the packages, we began signing the paperwork. However, later in the middle of signing the paperwork, the finance person slipped in another protection package, including some of the same options that they offered initially but at 1/3 the cost of what they first quoted... meaning, I would have dramatically overpaid had I agreed to any protections the first time. However, I did my research and know what I might expect with vehicle, and I felt very confident that I didn't need any extra warranties and protections to make me feel better. The second time, I said just one word, "No". This high pressure experience with the finance person was off putting, in complete contrast to Trenton and Ivan, and made me want to speed up the process to get out of there. Importantly, dealing with the tactics of the finance person is what I and everyone else hates about buying vehicles at dealerships... It happened to me with the first vehicle I bought over twenty years ago, and it seems that dealerships are still using the high pressure model of selling cars that people hate even today... This is why I am giving Autonation Jeep a 3 star overall. If the finance person did not come on so strong and would have stopped urging me to buy warranties after I said no the first time, I would have given a 5 star because of the fantastic deal and the sales guys were low pressure and great. Finally, I want to specifically note that I shopped *multiple* Jeep dealers in the area before settling with Autonation Jeep, and I can tell you that I would rate the other dealers worse, based on the sales teams alone! Thus, I recommend working with Trenton and Ivan beforehand via email to minimize stress upfront, but when your pricing is ready and you go into the dealership, be ready...

There seems to be a lot of negative feedback out there. But I worked with Janice on getting my Jeep and she was great. The whole process was quick and painless. No pressure, no sales pitches, no back and forth games like most dealerships do. Everyone was friendly and attentive. I recommend them.

After getting the runaround and games from about 4 other dealerships, I came into AutoNation and am glad I did. I like the "no haggle" pricing they have. EVerything is transparent. The people are friendly and attentive. Pricing was good. I bought a preowned Jeep, which they fully detailed before I picked it up and had it topped off with gas. Its the little things that make a difference.

Ivan was the sales rep that worked with me. Overall the process was relatively painless and hassle-free. I really appreciated the transparency with which this dealership conducts its business.

recall , service and rental car all went very well.

Had 2 warning lights on dash . Checked into CJDR Bellvue. They sent Chris the Service Manager , a picture of the defective part,and then replaced it . Total time was less than 2 hours and the bill was 200.00 less than I expected. Awesome !!

Amada was fantastic, she had everything ready for my appt. for my oil change.Very helpful.

Real Quick service. The Techs Know what they are doing! Cost was also very reasonable! They even showed me a picture of the defective part before they replaced it. Super Service !

These folks were polite and courteous throughout the whole buying experience. They demonstrated patience and flexibility during a slightly complicated deal. I would highly recommend buying a ram truck from AutoNation in Bellevue.

These guys were great. Took my car in for an oil change, They ended up cleaning up my engine bay and rotating my tires. I was out of there in 45min. Thanks for the great service.

Arrived at 8:00 am on Friday for an oil change. Even though I hadn't made a reservation, Ray in took my Grand Cherokee and had me out in less than an hour, even after finding a screw in my tire and repairing it. Thanks Ray !

Came in for what I though was a scheduled warranty service however it was my mistake, i did not have an appointment. The service advisor still took my car in and had the service performed, did an inspection and toped off the fluids while I waited, maybe 30min. Perfect!

Ray was super helpful, oil changed and back kn the road.

The people seemed friendly enough but not very responsive and never really took care of the problem I actually took my Jeep in for. They don't act concerned nor fully engaged with the customer. Its just an assembly line. I'll go to Jiffy Lube next time...

Brought my vehicle in for my 30k mile service. Dropped it off before they opened at 5:45 am using the key drop. Showed up at 5pm and they still weren’t finished with a tune up. waited around as they worked on it. Still was not finished. I had to reschedule to finish the tune up. So I had to come back dropped off keys in early am and was told multiple times by their staff that I could have the courtesy shuttle pick me up at 2:30pm at my job. Waited around until 3pm with no shuttle and no phone call. When I got a hold of the driver he said he wouldn’t be able to get me until 3:45pm. Less than ideal situation. Could have saved me a lot of time with better communication and customer service. If I didn’t have a service plan with Ram I highly doubt I’d return to this location.

This is the second time I have brought my Dodge Dakota in for a recall repair. Both times when I made the appointment I was told the part was in stock. This second time, when I made the appointment I was assured the part was in stock. Then I received a call on Saturday to make sure my truck would be there Monday for the repair, I asked again, if the part was in stock and was told yes. I don't live in Bellevue. Making arrangements for rides is a pain, especially when they can't make the repair. Not Happy!!

Tim was a great help with a complicated repair issue. I recommend their service team!

I would not go here. My experience with the service center was extremely frustrating. The only saving grace was Amanda Nowak.

Just bought a 2016 Lexus IS 300 AWD from this dealership last week, love the car, nothing wrong with it, run like a charm. But when it comes to customer service, then don't waste your time at this dealership. After I signed all the paperwork and made a down payment for the car, I was then informed that there is only 1 single key fob comes with it. I was taken aback a little bit and asked the sale person. I was given the answer of going to Amazon to purchase another key fob whether OEM or not (to my liking) and come to Lexus dealership and they would be happy to pair it to the car for a fee. In the excitement of having a new car, I didn't pay much attention to it and drove off the lot. Couple days later, I was followed up from the sale person asking if how do I like the car. I replied that I love the car and can't seem to find anything wrong with it, but then it popped up in my head that I was given only 1 key fob with the car so I texted the sale person back to see if the dealership can resolve that for me. She said she would have to ask the manager (Trenton). She came back with the news that I got the car at a very good price already, so if I want another key fob I'd have to pay out of my pocket and also many pre-owned cars don't come with a 2nd key. After that, I texted back but this time see no reply from her end. 2 days passed and saw nothing back from her so I decided to call straight to the dealership, requested to speak to the manager myself. Trenton, the manager was out of office, so I was transferred to a different manager who was in-charge at the moment. Her name was Star (or something like that). I explained everything to her, told her that the dealership should be able to provide me with something as standard as a spare key. She told me that the dealership couldn't do anything about it because not all pre-owned vehicles come with a 2nd key and refused to come to any resolution. Seeing that she didn't want to resolve this, I told her I would have to write a review about this issue with the dealership failed to inform me about this issue before I sign the paperwork. She then told me that I'm entitled to write any review, that I can go ahead and write whatever I wanted. So here I am, writing this review and letting future car buyers to stay away from this dealership because they don't believe in providing excellent customer service nor returning business to come.

Parts desk had no clue!

When buying my wife our family suv the experience was pretty amazing, once we bought the suv and drove off, that’s when the issues began. When trying to get our license plates not only was the sales woman Janice was rude and lied to us about when we would be getting our plates even after we have email proof. When calling and asking for a manager we received Jim who was also rude and took no responsibility for his employees actions, the issue we were having was the sales lady told us the plates would be mailed to us because my wife had just received a C-section and can’t go up and down stairs. Our home the bedroom is upstairs but everything else is down stairs so I need to assist her with everything. They wanted me to leave my wife and new born child home alone and come pick up the license plates because they don’t mail them. Although we have email proof of her saying she would. After being treated rudely and told that was our only option we got ahold of a new manager Star, who actually dealt with the issue and mailed us our plates over night. Will not be returning to this lot. TERRIBLE customer service, even though we are their #1 priority.

We had a very pleasant buying experience. We were helped by Janice Campbell from the test drive through the sale and she was professional yet very friendly. The car was prepped impeccably. We were treated well by everyone we had contact with.

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that’s why it’s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their “fix.” They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver’s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy’s advice. Bad idea. The next day it’s raining and my car is still leaking on the passenger’s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side’s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership. Update: I thought just the passenger side is leaking. However, driver’s side is still leaking where my carpet is wet even though I completely dried it out the day before.

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that?s why it?s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their ?fix.? They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver?s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy?s advice. Bad idea. The next day it?s raining and my car is still leaking on the passenger?s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side?s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership.

They were totally backed up and couldn’t perform all the services I wanted after sending me some coupon enticing me to use the services. They were too busy to give my e a quote on a collision repair even though they could have kept the car all day. Overbooked and total waste of my time, bad 1st service experience!!!

My experience so far has been a good one. The sales person (Jeremy Bolstad ) has been very friendly, informative and proactive. The prices seem to be much lower than most dealerships in the area. At a glance they seem to have an huge stock of new and slightly used jeeps. My only complaint is the long wait times to sign the loan paperwork. Considering it's December 31st and there is a ton of people buying cars today I expected to wait for a while. Update 01/01/20 I added one more star because of all the hard work that the loan manager did. It was a challenge but he made it happen.

I had a excellent experience while at AutoNation in Bellevue. The staff was knowledgeable and extremely friendly. It was a quick seamless process to get me into a new Jeep that I love. Thank you Starr and Ivan!

Jeremy Bolstad from Autonation’s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

Personally took the time to show me all the features of my Jeep Cherokee

Jeremy Bolstad from Autonation?s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

Great salesman (Doran), who though new was pretty informative, kind and professional. Their inventory was restricted, resulting in compromising on my part (limited V6s and navigation options). It was also the most limited negotiating I’ve ever done especially without a trade. My husband had a better experience in Kirkland especially with their inventory. The maintenance/extended warranty I was offered was over $7000 extra. As a consumer who tends not to buy into extended warranties and this being my fourth Jeep purchase, it was bar none, the most expensive I’ve ever come across. The Jeep Cherokee (replaces an eight year old, reliable and beloved Liberty) is wonderful and much more than I expected. The buying experience, through no fault of my salesman (hello management) was less than desirable. UPDATE: I left messages in response to their reply with no response. I don’t know what they would do to make the experience better? The experience was OK, not awful, not fantastic. I provided an honest review.

I recently took my Chrysler in for my quarterly oil change and can't say enough about the service. The team they have working there are so friendly and customer service oriented. I not only got my oil changed but they do a thorough examination of my car and make recommendations as to things I may want to get done down the road. I also had a slight glitch in getting my truck latch to connect and they took a look and fixed it for me on the spot. I have been so pleased with my Chrysler 300 which I purchased there in 2014 but more importantly I am totally impressed with the service and the time they take to talk to make sure you are a satisfied customer when you leave. I highly recommend Auto Nation and want to say thank you for making me feel like I am your only client each every time I take my car in for service.

They want to sell you things that you dont need. New car want to sell you tires 2019 guys.

Sondra was awesome. very friendly and informative. The sales piece was quick and easy and everything went smoothly.

Quick service and good people. My go to for dealer based service on the east side.

Easy to work with, quick service...

Tim is great. He worked hard to get me a discount from Mopar

Changed oil. Didn?t bother to reset the error message in dash. Didn?t bother checking air pressure in tires. Solved another car issue (rattle in floor board) but took 4 days to do it

No issues so far, of course, there is room for improvements from the dealer side.

Overall very good. There is confusion in the service dept. about AAA discount on service. Your facility is listed on AAA website as offering a discount?some in the dept. affirm this, others don?t.

Shawn was excellent to work with. He understood my needs and wants. In doing so we cut through all the typical BS. He was honest with pricing (no hidden surprises) and fulfilled the role of a true salesman by being responsive, direct, and advocating for me to management. All the lead up took place over email/ text. When I arrived everything was as promised and we were in/ out in about 1.5hr. In the last month my direct family purchased 3 Jeeps and 1 suburban. Working with Shawn was by far the easiest and provided the best car buying experience.

My salesperson was very cordial and I appreciated my interaction with him however once passed to the finance department, my experience went down some. I don't feel like I got the best possible deal rather I felt like what I had agreed to with the salesperson was quickly forgotten and all efforts thereafter were to drive the cost of my new purchase back up. Also I am NOT a fan of Capital One who is the finance company they choose to use.

Bought a used Jeep - that had a issue that was discovered during the test drive - told me it was fixed and 3days later same problem occurred. It was picked up and no communication from anyone at the dealership. Super disappointing... get the feeling that they just want to move inventory and nothing else... I would have excepted more from a national company like autonation... don’t think I will go back for the new truck I am planning to buy!

7 months ago I had to find a dealer to do the airbag recallon my 2009 dodge sprinter motorhome. After trying several closer shops and being denied, Autonation said no problem, bring it in. The staff was VERY FRIENDLY and the service to my motorhome was top notch. It was well worth the drive from Burien.

I went in with a check engine light on and rough running. The technician identified the problem as a faulty battery and cables. That did not fix the problem, next up was replacing the spark plugs and cables and that did not fix the issue, last attempt was to replace the infectors, that failed as well. They said that a ignition box would be required to fix it now. I told them to stop the work. I could not even drive the car home. I ended up having it towed to a junk yard. I was still charged the full cost of the repairs made. Beware of initial diagnosis.

Hassle-free pricing!

Great experience. Lived our salesperson Robert and love my new Jeep

I went in for them to replace my daytime running light and my fog light bulbs. relatively quick and cheaper than I thought it was going to be.

WORST CUSTOMER SERVICE EVER! I traded my Jeep (Purchased from Autonation) On 10/18/19. They were in NO hurry to get me my GAP cancellation forms... I literally had to call multiple times a day. Fast forward to 11/12/19 and finally Josh in finance tells me in about 3 weeks I'll get my refund check via mail. 12/5/19 I call and ask what the status is of my refund check only for them to FINALLY tell me that my cancellation is still in process. And that "ONCE ITS PROCESSED" I'll get my check in 3 to 4 weeks via mail. HOW ARE YOU PEOPLE THIS HORRIBLE AT YOUR JOBS?!

Iven is best sales person

Husband dropped off Jeep for a scheduled (first ever) oil change. Told the dealer we were in no hurry-contact us when it was ready as we own a business down the street and could pick it up anytime. Three days later we called to see if it was done and was told (after a very long hold time) that it was not ready-strange...Called back two days later and was told it was ready, stopped in to pick it up. After waiting 20 minutes we were told by the receptionist that it could not be found. When we asked to speak with the manager he said "Well, how do even know you dropped it off?"-accusing us of not leaving the Jeep with them! We assured him that yes we did, and were assured that it would be found and we would be contacted. We opted to catch a ride back to work due to the rain and informed them to contact us once it was found. Upon pulling out of the driveway in the shuttle we saw our Jeep pulling into the dealer! We asked the driver to turn around and take us back upon discovering that the employee driving our Jeep was using it to haul parts that had been picked up somewhere else! Mopar boxes all over the back of the Jeep-we were floored. When we asked what was going on the manager said "well I'm not sure-this has never happened before". Not only were they using our car to deliver parts, they ran the entire full tank out of gas, AND NEVER GAVE IT AN OIL CHANGE! Stay away from this place.

I know I’m not alone when I say this, but I HATE CAR SHOPPING! It stresses me out. But Ramon was a great sales associate & made the whole process enjoyable!! I came in knowing exactly what I wanted, what I wanted to pay, & he showed me what inventory they had that fit my criteria. The manager, Starr, and the finance manager, Jim, made the financial part of the deal easy & painless!! They were all so friendly & I really appreciated how stress-free the whole process was. I got my dream car & the best part was it was a stress-free, enjoyable process from start to finish & it’s all thanks to the excellent staff I got to work with. AutoNation does not disappoint! Go see Ramon! 🤩

Excellent experience.Sandra was our salesman and she was amazingly knowledgeable about the Renegade. No haggling, no pushy or shady salesmen or managers. Just a smooth, easy purchase and with a good trade in value for my car and great financing experience with Josh. Thank you Sandra and Josh.

I have been searching for cars for about 6 months online and started going into the dealerships to look at actual inventory and get an evaluation on my trade in over the past few weeks. AutoNation of Bellevue was my last stop last weekend but by far the most pleasant and I felt like I was talking to a friend about what I was looking for and why. I went back the next day after sleeping on an offer and when I went back it was the same experience thanks to Janice, Star and Larry. I highly recommend AutoNation but this location specifically if you're in the Seattle area!

1st time in to the service department Friday for my 16' JKU. Had called the day before and asked the woman who answered for a 50k service or one that changes all my fluids, filters, etc. When I arrived at 7am they had me down for a quick lube oil change only plus had my phone number wrong which was the reason I never received a confirmation text that she said I would get. They said they were booked but could fit me in. I told her if it was a big deal I would come back as to not waste both our time. I left the Jeep and waited for a text update as was told. Afternoon no text so at 1:30pm I tried calling and got their answering service run around. (See other persons reviews for this same problem) After me trying to call a few more times I finally called parts and asked them to relay a message that I needed to know when to expect the car back to plan for a ride. Finally after 4pm they called and said the rear differential fluid has some metal and they would need to open it up to look at it but not until tomorrow (Sat.) I said "OK" not knowing that even though I drove the Jeep in with no issues I would not be able to drive it out once they looked at the rear diff. They didnt even offer worse case scenario or approx price to fix prior to looking at it. It was just left up to me to find out later. So as I was waiting around Saturday for them to call me after looking at the rear diff., with no call by noon I decide to start calling the service dept. After more run around, leaving a message with an offsite answering person, I waited again until 2:30 when I asked my wife to stop by and see what was going on. Once the rear diff was opened, they said it looked pretty bad and needs to be replaced, even though Its my daily around town driver and I never noticed any issues. I'll swallow my pride and pay up the $1500 for their expert service but 1st I asked if it was under warranty? They did not check was her answer! After checking it was but I bought it in Canada so Factory warranty is void in the US. WTF Jeep? After another wait for a return call, I called back about 6 times before the service manager answered to tell me at 4pm Sat., that the rear diff kit is now 5-8 days out! This is the Dana 44 and the most common part around for 4wheeler enthusiasts and monkey wrenches that have 4X4's. 4 wheel parts keeps several in stock with different gearings which I even offered the service woman to go purchase for them just to get the work done so I don't have to wait 5-8 days! I also let her know I have an aftermarket warranty that would cover parts and she said she would call them Tuesday since she's off on Monday! Wait a minute I asked, no one else can make that call Monday? No she says! What kind of service department is this? It should be called the Unservice department! Now I'm waiting 3 days for her to come back, make the call, order the parts 5-8 days more, and fit me in to schedule and complete the work sometime well after Thanksgiving! I know one thing I am not thankful for this season and it is Jeep Service at AutoNation Bellevue.

1st time in to the service department Friday for my 16' JKU. Had called the day before and asked the woman who answered for a 50k service or one that changes all my fluids, filters, etc. When I arrived at 7am they had me down for a quick lube oil change only plus had my phone number wrong which was the reason I never received a confirmation text that she said I would get. I made a little fuss, polite and kept my cool but was convincing enough that they said they were booked but could fit me in. I told her if it was a big deal I would come back as to not waste both our time. I left the Jeep and waited for a text update as was told. After 1:30pm I tried calling and got their answering service run around. (See other reviews for this) After me trying to call a few times I finally called parts and asked them to relay a message that I needed to know when to expect the car back to plan for a ride. Finally after 4pm they called and said the rear differential fluid has some metal and they would need to open it up tomorrow (Sat.) too see what was wrong. I said "OK" not knowing that even though I drove the Jeep in with no issues I would not be able to drive it out once they looked at the rear diff. They didnt even offer worse case scenario or approx price to fix once they opened it up. Waiting around Saturday with no call by 11:45am I decide to start calling the service dept. at noon. After more run around, leaving a message with an offsite answering person, I waited until 2:30 and asked my wife to stop by and see what was going on. Once opened, they said it looked pretty bad, even though Its my daily around town driver and I never noticed any issues. I'll swallow my pride and pay up the $1500 for their expert service but 1st I asked if it was under warranty. They did not check was her answer. After checking it was but I bought it in Canada so Factory warranty is void in the US. WTF Jeep? Now I'm finding out at 4pm Sat. after calling the direct # half a dozen times, that the rear diff kit is now 5-8 days out! This is the Dana 44 and the most common part around for 4wheeler enthusiasts and monkey wrenches that have 4X4's. 4 wheel parts keeps several in stock with different gearings which I even offered the service woman to go purchase for them just to get the work done so I don't have to wait 5-8 days! I also let her know I have an aftermarket warranty that would cover parts and she said she would call them Tuesday since she's off Monday! Wait a minute I asked, no one else can make that call Monday? No she says! What kind of service department is this? It should be called the Unservice department! Now I'm waiting 3 days for her to come back, make the call, order the parts 5-8 days more, and fit me in to schedule and complete the work sometime well after Thanksgiving! I know one thing I am not thankful for this season and it is Jeep Service at AutoNation Bellevue.

Chad was very helpful, professional, and their service department got the job done quickly and had a rental car available so they took care of the recall and an additional repair done within about five hours. Made it pretty headache-free. :)

Terrible experience. Will not ever go back. If I could have given 0 stars I would have. I brought my 2012 Jeep Wrangler in for the second time to the Bellevue Dodge / Auto Nation dealership to have the oil changed and a 5 tire rotation. I made an appointment. When I showed up there were quite a few cars and one couple at the counter so I got in line and waited. I was in line to check for my appointment for about 15 minutes when another woman showed up, walked in and was helped right away by an attendant who had just walked in, completely ignoring the queue that had formed behind me. When I was finally helped and getting checked in, I asked about my service contract I had purchased and still had a few services left. The attendant told me I didn't have a contract. I quickly retrieved my paperwork from my glove box and showed him that I did in fact have a contract. He quickly pointed out that the contract had expired a few months ago and the $150+ dollars I paid for the 3 services were all void - that the contracts are provided through Mopar not their dealership and that was that - he would not honor the contract. I went ahead knowing I literally paid for 3 oil changes I didn't receive. I don't drive my Jeep much except for overland adventuring so the miles don't accumulate very quickly. That aside, I needed to get oil changed so I told the attendant I wanted an oil change and a 5 tire rotation. He was like uhm, nobody does that anymore ...the tires wear funky if you do that...I insisted he include the tire rotation and also informed him that I had owned the Jeep since it was brand new, always done a 5 tire rotation and never had any issues. I signed the work order and away I went. Upon my return the attendant sent me directly into the payment counter, didn't go over anything on the service sheet, didn't discuss any potential concerns or anything ...just sent me in to pay. When I got the bill it was $109. I was like whoa wait a minute $109 for a conventional oil change - are you kidding me!!! The cashier said oh it's full synthetic - he should have told you that from the start. I was like uhm well he certainly did not mention that and if he would have I would have gone to Jiffy Lube and paid $45 tops. She had me go back to the attendant to discuss. He was like well you signed the work order - you knew how much it was going to cost. I said uhm, I don't remember seeing any of this information on the initial work order. His response was "so you are saying I forged your signature". I was just absolutely dumbfounded. I said who pays $100 for an oil change and he replied with "I do". Well yeah, maybe when you have a brand new car and use full synthetic oil and get your oil changed every 6000 miles instead of conventional oil every 3000 like I have for the past 7 years in my Jeep! He at no point offered an apology or explanation or anything. There was nothing I could do, no further argument I could make so I had no choice but to pay my bill and leave, which I did. I told him I am never coming back here again and his response was "good". I would not recommend ever going to this service department. I have had such good experience at other Dodge dealerships. Usually the attendants are so thorough and explain everything and then ask for you to complete the survey when you receive it because they apparently get dinged if you don't complete one. It's unfortunate how poorly I was treated. I am a great customer and they just lost me forever - and anyone I talk to I will make sure they know my story. Bottom line - don't ever let them sell you a service contract if you don't drive that often because your contract will expire before you use it. Also unless you want full synthetic oil in your vehicle, don't go there. They told me that's all they use now.

Customer Service Rep. Chris Rider is the BEST ! Knows my vvehicle and always makes sure every need is serviced to requirements. I'm very satisfied with service..

After having some serious issues at other dealerships, I had a great experience with the team at AutoNation Jeep in Bellevue. We had all but given up on our search, but Ramon and Nick took the time to help make everything easy for us. There were no false promises, only realistic exactions and great communication. If you are in the market for a new vehicle, start here.

Best buying experience period Shawn went to great lengths to be sure I had the exact Pickup I was looking for.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

I purchased my 2006 Ram 3500 from Dodge of Bellevue. I have it serviced their regularly and it runs like new. It has over 270,000 miles now, more than the distance from here to the moon (225,623 closest and 252,088 farthest). I hope to make it to 500,000 miles with this truck, God willing, then I will have reentered into our atmosphere and then some. Wish me luck!

We currently own/lease two vehicles from Auto Nation in Bellevue, and although, we like both cars, we have found that the service in general at the Dealership to be lacking to say the least. I have ordered in person a window shield glass replacement about 2 months ago. A month goes by and I do not hear anything regarding the order. I called the service and parts department but was not able to get hold of them. Nobody was answering the phones including the operator. A few days later I was able to speak with the operator but she was not able to have anyone in service answer the call (what?). I then left a message to the manager asking him to contact me regarding this issue ASAP. Never heard back from the manager either. By then, I was beyond frustrated with their lack of follow up. I went in person (again) to the Service Department to find out what was going on with my order? They could not give me an answer, and after waiting around for 1/2 hour as they scramble to find out what went wrong, they offered to do some research and call me back once they were able to locate the windshield glass. Another 2 weeks goes by, and no phone call from Auto Nation (What is going on??) . I then called the service department and after several attempts was able to get through a service agent that could not tell me anything. At the end of the conversation, she offered to "reorder the part" and follow up with me. By now, I am wondering if they dropped the ball a long time ago and never ordered the part in the first place. But how could that be? I was there in person, and watched them order the part. I am without words to explain how could this even be possible. But I am certainly not without words to express the dissatisfaction and mistrust towards Auto Nation of Bellevue. I would not recommend their services to anyone. As I finish writing this review I am still waiting for that phone call with an update that may never come. It's sad :(

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

Easy to work with personal. Chad is the best. Worked with him for years. Good quote for Exhaust Manifold replacement. All E-coupon discounts honored.

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

Chris Rider is a fantastic service writer. He cares and his customer service is 2nd to none. Thank you Chris for your continued stellar work!

It was a great place to shop for your dream jeep. highly recommended

Nice people, very friendly. Service and sales both a great experience.

Worst service adviser ever. No communication on estimated day of completion or status of vehicle. Actual work was good.

Service quality is good but pricing is quite high for services.

My wife and I Just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Fantastic experience both from the team helping us and the car.

My wife and I just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Best experience ever. We were able to complete most of the details by phone and email so when we went to the dealership we were in and out. The car is beautiful and the team helping us was fantastic. Thank you Auto Nation, We will be back.

I have been having my Jeeps serviced here for several years. They have gone out of their way to take care of my needs even when things get complicated. I would definitely recommend them.

It was a very positive experience.

The wait times to get an appointment can be long but the quality of service has been to notch.

Had to return my earlier leased car and took another trailhawk, I was well informed by Ivan about different options I have and he did help me with overall return and buying process - good experience

Had a great experience buying from Shawn. The process was painless and he did a good job taking care of us. We'll be back when we look for our next vehicle.

Ivan Burazer and Starr were absolutely amazing

Horrible I would never go back there again nothing but lies the worst dealership I ever bought a car from

My car has been in their garage for 2 weeks. They won’t even respond or call back

Integrity & transparency dovetail with brilliant, warm, non-pressuring staff. I recommend this business highly.

Go here if you're fine being INCREDIBLY overcharged. Hourly rate is immorally high.

Yeah uhhhh no

Irresponsible dealer. Poor customer service. Bought a new car and has items missing. Then they gave us the wrong parts and basically refused to give us the right ones. Pacifica has worked good so far but customer service is definitely pathetic.

I will not be returning to this service location. Customer service entails proper follow up and not leaving things in the air & assuming a customer knows what's expected. I paid a $50 admin fee for AutoNation Chrysler Dodge Jeep to call my warranty and get explanation of benefits. The fee I paid should have included time spent to verify if my warranty would pay for my rental car while my car is being fixed. I'm now stuck with almost a $300 bill for the rental I did not ask for. The service advisor offered a rental since they needed 2 days to repair my vehicle. He never explained this would be my responsibility especially since I paid a $50 admin fee for AutoNation to call the warranty company. I am disappointed with my experience at this location, I'm stuck with a rental bill you guys could have invoiced the warranty company and I feel your service advisor failed in explaining any of this to me. I'll be taking my business elsewhere in the future.

The price for an oil change was much larger than we discussed. I spoke with the clerk about it and show said she look into it (not intending to get back to me). It was $90 for an oil change that should have been $70. It was higher because it needed an extra quart of oil--didn't you know that when I brought it in--its a dodge--I think its deceptive. I won't come back to Dodge of Bellevue for oil changes or routine repairs.

Great experience. Jeremy was awesome, knowledgeable and able to get us in and out quickly!

Everyone was very professional. Amanda was especially helpful in providing me with information necessary to make a decision on prioritizing the importance of the car repairs.

Their service is good. They have crafted technicians.

Shawn was incredible! I was just coming out of a 15yr relationship with my volvo (loved that car) Shawn was able to very quickly assess what was important to me and took the utmost care to answer any of my concerns. What he didn't know immediately, he was able to find out there on the spot. He really went above and beyond for us - we misunderstood the package that was on the original vehicle (had thought it was the cold weather) he knew this was a super important feature to me, and even though I was "fine" with the original car, he wanted to make sure I was "wowed" :). Well, he delivered, beyond what I expected and also far past any sales experience I've ever had. He even rescued my favorite Maui Jim's from the original car :). Truly can't say enough great things about Shawn specifically, and the dealership. My husband has been in automotive for 30yrs, knows the industry, and we were both more than impressed with the care and integrity from start to finish. Highly recommend the Bellevue Jeep dealer, and would ask for Shawn!

Terrible customer service just for a tow in! Snotty lady was very rude! Then they wouldnt answer their phone! Do not do bussiness with them. Even the service advisor was rude as the girl stood there playing with her watch not doing anything! Lucky i cant do negitive stars!

This is very very bad company I brought my car for change oil but after 1 month I understood that they change oil but didn’t fill it enough and my car got damaged in engine

Timofey and the Service Crew is always good. I trust them with my JK.!

No hassles, no car buying stress dealing with pushy salespeople. Very satisfied with service.

Amanda was great. wen I called for appt. for recalls I was not offered a rental car, told that I had to take the shuttle since I did not purchase car there. upon arrival Amanda informed me I could get a free rental and she set that up for me. that all worked great. I had 2 recalls done and oil change. the only issues were that I had no new stick that says when my oil change was done and due next, the oil reset button was not reset on my jeep. I paid for an oil change but can't even be sure one was done. My car was also parked way out and I had little room to maneuver and had to back up between a lot of cars just to get out. Just not great door to door service.

i appreciated the attention to detail! I had my oil changed and they noticed my windshield spray nozzles were broken. They offered to replace them at that appointment which was much appreciated! Thanks

Went there for a few questions regarding my old Dodge Charger. Really was in a tight spot and was looking for assistance in gaging my options. They seemed friendly at first and had me fill out some forms. But once they realized the condition and age of car it was a wrap. Even called back regarding some service questions I had, and I got put on hold and tossed around. Ending in up at the voicemail of the "manager" who I dealt with before I left. What Can I say, they service the wealthy... wanna make the Big Bucks.

This location was great! I have a Volvo under warranty. When I made my appointment with the online system it make it sent me to this location. I thought it odd at the time and when I checked I discovered the system had done it in error. I was getting ready to go out of town and the service representative checked to see if Volvo could get me in but of course they could not. The service representative asked the technician if he could do the oil change and he told her as long as we have an oil filter. They tracked down an oil filter, did the service, and when they found out it was under warranty agreed not to charge me. They had me in and out in less than two hours. This was customer service at its finest.

Janice was very professional and took the time to find our perfect car with the features we wanted.

We have good and bad experience here. The good: Ivan B was courteous and a nice sale person. I contacted Ivan In April 2019 and waiting for the car that we wanted to be available for 5 months. The negotiation was seamless. We really like him. Starr, the manager, also helped find the car. When she found one available, she reached to us immediately, and we purchased the car that day. The bad: watch out for the finance guy, James D. He is so shady and intentionally lie to us and put us into another loan. We told him repeatedly that we were pre-approved by First Tech and wanted to use First Tech. He disregarded it and submitted our application to TD with much higher rate. My advice is be persistent on what financing you want. He will say anything to prevent you to do that. He said the bank was closed, even so, he could submit our application via CUDDLE program. All lies.... and he told us another lie the next day, when I asked about my financing application. He said that our application was mailed via FedEx already that morning. Another LIE!

Best service center in Wa

My recent experience was great. Employee Tim (Finance Admin./A/R) was such a big help very late in the day. Tim finished my payment process and got me out of there quickly. Another employee initially got my checkout process started and was super helpful with a good attitude, again, late in the workday. Took my Jeep Laredo out to the Olympic Mtns. with my wife and made it back safely that weekend! Thank you to our mechanic too!

I wasn’t greeted by anyone when I walked into Service! There were 4 advisors working on other customers but no one looked up & said be with you in a moment or acknowledged anyone. After a while one of the advisors was open, he asked for my last name & got my paperwork to start check-in & then walked away, providing me with no update, I waited about 10 more minutes & asked the open advisor if I was checked in & he said no he was just trying to help the other advisors out. It took about 25 minutes to get checked in & I had someone outside waiting for me. Not welcoming or customer service focused! Lots of opportunity for improvements!

Took my Jeep Grand Cherokee for its first service and had a wonderful experience. The staff were fast, efficient and very friendly. Thank you Amanda and Chad.

My experience with Ray and the Jeep dealership was quite pleasant. We came in with a trade and got back what we're expecting and a brand new renegade. Thanks for a smooth process and overall great experience!

Buying a vehicle is not easy; and Shawn did all he could to make it easier for our BMW X3. We exchanged emails while we were still out of the country and he responded to all of them rapidly. During the purchase day, we looked at several vehicles and Shawn was extremely kind to bring up the keys and offer test drives and to be honest we might even exhaust him a bit; and then we wanted to proceed with a car that was not in their inventory but he was again very kind to offer personally bringing it from a nearby autonation. Even if you are not willing to buy a used car that might not be in their inventory but in another autonation, I strongly suggest that get in touch with these guys first. Overall, we are supersatisfied with all the professional service, beginning from the initial email inquiries upto the installation of our new plates...

Great Experience Ivan and Starr were a great team. They did what they said made things happen. When you need a vehicle I recommend AutoNation Chrysler Dodge!

My experience at Dodge of Bellevue was so far from my usual above and beyond service I had been use to for years. It started with a cancillation by them the day before my appointment followed by an email that sharing that you for canceling and hope I rescedule. I had already dropped off my truck anyway because it had gas put into the diesal tank and I didn't want to drive it. I get a call that next week that an estimate of $17,000 was to repace as they said " filters, hoses and other parts". I said just drain it and change filters plus put in new oil. For weeks I got no calls and each time I called it was excuses like we had to order filters ( this is the Dodge dealer), lift rack is tied up, working on it tonight, ect. At almost three weeks later the manager steps in and gets it done ASAP. It was $700 not $17,000. The stress was over waiting day by day and sleepless nights that I had to find a new truck or pay $17,000. The nightmere was over! Thank goodness for management. My past experiences led me to want to buy anouther Dodge. Now I still like Dodge yet feel I better find a new dealership to work with or go with a truck company for service.

Great low pressure sales process. The team was patient and attentive.

Chris from the blue team is instrumental in helping to pin point where mechanical issues might come from. He is always helpful and makes sure I receive the best service available.

My review is regarding the service department only. I work with a company that has 40+ fleet vehicles and we have been sending the occasional vehicle to Auto Nation Bellevue for service repairs for about 4 years now. I have no issue with the repairs we have received as everything has always been top notch when we pick up a vehicle after repair. My only issue has been with lack of communication. The service department has always been a little hard to get ahold of, usually I have to call multiple times before I even get through to a person. Most recently, I dropped off a vehicle on Friday 8/23 for a mirror repair and received an email the same day asking for me to call them for an update. I called, and was told that the mirror would have to be ordered and there was a check engine light that needed to be diagnosed, which I approved. I received no callback after that on Friday and eventually called on Monday, 8/27 asking for an update. I was told that another part had to be ordered and I would be updated when the vehicle was ready. I received no call for update after that. I called no fewer than 6 times (possibly more) between 8/28-9/5 with varying results. Sometimes when I called, it just rang for several minutes with no answer. Once, I spoke with my account rep Amanda who at the time was unable to log into my account to confirm the status and was promised an email as soon as she logged in, I received no email. Another day, I spoke with someone else and was told Amanda was with another customer and was promised a call back, no call back. Another day, I spoke with a different person, Amanda was yet again unavailable, this person promised to call me back "within 15 minutes", no call back. Finally I spoke with Amanda on 9/5 who told me that the vehicle would "probably be ready by 4:30pm-5:00pm" that afternoon, I received no call to confirm if it was ready so I called back and left a voicemail at 6:00pm (after closure) asking for a callback the next day, received no call back. Called again today at around 11:30am, 9/6 was told that Amanda was busy yet again and would receive a call back when she was available. Rather than hoping for a call back I called an hour later and spoke with a different rep who was able to finally tell me that the vehicle was available for pickup. I understand that AutoNation and it's reps must be very busy and that repairs take time. However, this vehicle was there for two full weeks, and in that time I received one email contact (on the first day it was there) and (maybe?) one phone call regarding this vehicle. I know they had the correct contact information as they contacted me by email first, and also I provided each person I spoke with with my phone number. Two weeks with no contact or update after being promised multiple times that someone would contact me is unacceptable. My company will be taking our business elsewhere from now on.

Good ateccion,

Generally very good , although there seemed to be a few hidden charges added, which brought my final price 'Up' about $4000 on top of original asking price.

Our salesman Ramon was great - knew all the vehicle information, but not pushy at all. Helped us find exactly what we wanted even though not on site. Overall buying experience pretty quick and easy.

I don't own a Dodge but my friend has a Jeep that was affected by a recall. Received great service from the service department. Cannot comment on parts/sales department.

Janice made the entire buying process of our new-to-us car both seamless and enjoyable. Her expertise and genuine pleasure in helping us made our experience at AutoNation really comfortable. She went out of her way to have the vehicle cleaned and the gas tank filled before we left the premises. Her subsequent follow up the next day was professional and not at all intrusive. And when we shared the news that the car had passed its independent inspection, I think Janice was as thrilled as we were!

Did not enjoy experience. Went in for warranty work cause what they fixed went bad 2000 miles later. Didnt fix the problem when went back in. Never had a dealership do this before.

When I arrived at service center at Bellevue, WA shop . I was sitting in my car for 20 mins and no one came up to me. Bunch of workers walking around and ignoring me.

Sadly service was not as I expected. Costly waste of my time 14 hours and no correct fix. Will not return.

I had a wonderful experience buying my Chrysler Pacifica Hybrid Car from CDJR Auto nation Bellevue. I called the General Manager Nick (super nice guy) in the morning and discussed my intention of buying the car.Nick patiently answered all my questions and proposed i come by to the dealership to see the car in person and engage with the Sales team.When i went to the dealership, he came to greet me and introduced me to Jeremy (also a nice guy!) who completed the sale for me. It was late in the evening and after closing hours but Nick stayed back to ensure everything goes smoothly. The service people had already left and the detailing on my car wasn't completed so i decided to stop by next day to pick my car. After talking to my bankers next day, i came to know that i will get better APR if my husband is on the loan/title too. But i had already signed paperwork last night with just my name on the title. Hesitantly I called Nick, being the super nice guy he is, he said "No problem, we'll take care of you.Your husband can sign the additional paperwork today when you come to pick up the car". When we provided my husband's work details, Nick told us that we are eligible for 2 FREE Oil Changes.We would not have known about the freebies, if Nick hadn't told us. I really appreciate how Nick takes care of his customers!! Kudos to him Jeremy walked us through the car features and before we knew it we were the proud owners of our new car.Our car buying experience was nothing short of awesome.We were so glad we came to CDJR Bellevue to buy our car! Thank you Nick,Jeremy and Josh for your wonderful support!!

VERY UNFRIENDLY AND TOO BUSY TO HELP ME. I AM HANDICAPPED WITH TWO SMALL GRANDCHILDREN IN THE CAR AND HAD MY CAR DIE ON ME AND THEN RESTART. SINCE I am alone for the weekend with the kids I was hoping someone could just take a quick look at it. They were not nice people, so I won't be going back there.

The sales staff is nice and decent.

Our sales person Jeremy was very knowledgeable about the car and was professional and courteous. He made sure we knew what was happening every step of the way . The only problem we had was waiting for the finance officer ( not his fault) . The couple a head of us took 2.5 hours asking questions. I didn?t mark down for that as it was not in the dealerships control. Price was great , better than anyone around for 50 miles .

After reviewing various car websites, I found the car I wanted at the Chrysler Jeep AutoNation in Bellevue. The people (Jeremy, Star, Zane, the dealership manager) were just awesome, knowledegable, helpful, friendly - also no question was too dumb, so add patience in abundance. I bought my used Lexus there and every step of the purchase and delivery was handled professionally, with thought and care. The car was detailed out beautifully, including removing some bush scratches on one side of the car. Everything they said would happen, did, everything agreed upon was delivered, no empty promises nor hardcore selling. Just reasonable responsible and excellent customer service, dealer service, financial service throughout the process. Their set price and the 5 day try it out period (and if you don't like it bring it back), allowed me to have a mechanic double-check the car and he was impressed by what he saw. Just one last thing - I would recommend that if you go to AutoNation, be sure to ask for Jeremy. He was so helpful from beginning to end and was wonderful working with me about every little thing - he made things go smoothly and comfortably. I will be recommending this dealership to my friends, family and co-workers, etc.

By far the best car dealer service jeniece is the best. Thank you for helping me getting my jeep wrangler 2019

Fantastic experience buying a vehicle from Shawn Bedker. Strongly recommended to those in the market for a new ride!

Easy scheduling service; service staff extraordinarily friendly.

Janice, Starr and Ryan worked very diligently to get this deal done for me, Everything from picking me up at the airport to making sure the vehicle was perfect when I picked it up. Great experience with a dealership. No weird stuff just do the business and move on. I appreciated that greatly.

I stopped by AutoNation CDJR Bellevue late on a Sunday night, without appointment and was greeted warmly by Starr. She was very clear and transparent about my trade-in options and what we were working with and introduced me to Jeremy, who put as much care in my purchase decision process, as if he was working with a personal friend. Since my purchase decision spanned overnight, their inventory enabled me a color choice, which was much more difficult than anticipated. Both Starr and Jeremy made it fun and took the time to walk out with me and discuss the pros and cons and never made it feel rushed. I could not recommend Starr and Jeremy more, in partnering with you in your decision process.

Really great service!!! I was going there to search at the cars. I was going to test drive one but I forgot my license. But one of the sales associates, Janice Campbell, was so friendly and helpful, and gave me her card, and some advice for when I get a Challenger R/T. She also welcomed me to test drive the car anytime. SUPER nice and SUPER friendly service. Thank you so much Janice, once I'm ready for it, I'll be right there with you guys.

They were fast , efficient, the price was right and the car was fixed.

Very honest, smooth, and easy transaction. Would definitely recommend this location to anyone and everyone.

Jeremy was fantastic to work with and he made the buying experience easy and efficient. I'd definitely work with him again!

Horrible customer service! Owned a dodge Dakota pickup, a dodge minivan, and 3 jeeps- BUT NEVER NEVER NEVER AGAIN will I own Dodge / Jeep/ Chrysler vehicle and it’s because of this dealership! Have a lifetime wrap warranty- was told our tie rods need to be replaced but not covered on warranty as that’s normal wear and tear and they couldn’t fix in a timely manner- took to a local garage to get fixed- then noticed the rack and pinion assembly needs to get fixed- WHICH SHOULD BE COVERED BY WARRANTY- took back to dealership on June 14-after NUMEROUS calls, and NUMEROUS INSPECTIONS, was told warranty is cancelled - THEY HELD THIS VEHICLE FOR 7 weeks- each time WE had to call them for updates- no offer for a rental -even drove by to speak to management— one person said manager wasn’t there, another said he was in a meeting- OBVIOUSLY ONE OF THEM WAS LYING! I needed a vehicle- guess what- went to Michaels TOYOTA to get a JEEP for daughter to take to college since these guys couldn’t be bothered! Brought SEVERAL VEHICLES here for service over the years mostly because we had the warranty not because I liked them—- NEVER NEVER Never will this dealership see me again when it’s time for a vehicle

Ivan was incredibly professional and helpful. This was a great car buying experience!

Jeep is the beating heart of America

I had first gone to Jeep of Seattle where they were making the process so difficult that we needed up just walking away and I called Jeep of Bellevue and told them exactly what I wanted and they prices match what I was wanting to spend and had already had the car ready to go for me by the time I got there. Mike was who had helped me out and I could recommend him more. I was in and out within just a couple hours and absolutely received 5 star service.

Very professional staff (office and shop staff) and a very busy and clean shop from the looks of it. We are a tow truck company that from time to time delivers vehicles to Dodge of Bellevue so this review is based on the experiences and interactions with the service department staff. We have never had any issues when dealing with any of the employees at Dodge of Bellevue's Service department. The staff is always very friendly and everybody has a great attitude. Keep up the great work guys!

Consistently poor experience with service department. Getting in touch with an advisor takes several voicemails and escalation to the manager. Promised deadlines frequently are not met. Issues take multiple visits to solve. Stark contrast with the Mercedes dealer just up the road. Makes me think hard about getting rid of the Jeep just to avoid this level of service.

When I came into the dealership, I already knew which car I wanted to see because I'd researched it online. I had contacted them, got an appointment set up, and when I drove into the lot, the car was right there nearly at the front door. The staff was very friendly, let me have a test drive before I ever went into the showroom. Very laid-back vibe. Nobody pressures you. They work on a "what you see is what you get" perspective with pricing. So there's no haggling. and after I got there, I realized this is the second car I bought from this dealership in 10 years. I didn't even realize it... It just felt right. That must say something!

The people that work at AUTONATION Crystler Dodge Jeep Ram Bellevue were extremely friendly and helpful. I would definitely go back to buy another car. 100% recommend they will treat you right

While they were very nice via the phone and seemed like they’d be pleasant to work with, I was very disappointed with their business. After weeks of working with then and finally finding a car that met all the criteria I had set for it things but weird. First they scheduled an appointment for me to come see the car and potentially make an offer. Now the car was a couple thousand dollars above my car range so I made some movements that would allow me to make the purchase, and I was set to do. The week leading up to the appointment they called everyday to check if we were still on, until the day before came I noticed the car was removed from the ads. I figured maybe they thought I would but the car so there was no reason to keep paying advertising but I decided to call and ask. I asked if we were still on for tomorrow’s appointment to see the car and they said yeah they’d see me tomorrow and that my seller is very excited to meet me. After I explained the ad situation they said let me check. Then they let me know the car had been relocated to Spokane and had gone up $4000 in cost. Then asked if there were any other cars I’d be interested in. If I wouldn’t have called in they would have had me drive 30 mins one way to their dealer to tell me they had got rid of the car. Very disappointed with their business and internal communication.

This has been the worst experience I have ever had buying a truck. First thing first they are very kind to you Until they have your money. What happened to my wife and I was we made the deal on the truck I wanted we agreed to give them cash and a post dated check for the down payment. So we had 20 days to come up with the money to cover the check Ok no problem. So about 7 days go by and l go in and cover the post dated check. So you think everything is fine that’s all taken care of WRONG. In about a week they try to put the check through our Bank lucky I didn’t have enough in our bank account to cover the check. Needless to say we got a bounce check charge. And 1day later they try to run it through again another bounced check charge. This is the point I find out what they are doing. So we call the dealership and try to find out why this happening. We owe them them nothing at this point so they give us the run around all day so my wife goes all the way to bellevue too the dealership because we are not able to get anywhere on the phone. She goes in with the receipt For the 1800 dollar that we have already paid to cover that post dated check. They treat her like she is crazy and finally She gets to talk to the man that took the money in the first place. So he tell her he has no idea how this happened and he pushes A few buttons on his phone and says that’s all taken care of now. So what’s Again we think it’s all straightened out Wrong Again. A week goes by and We start getting bounced check charges again for the same check. So we call the dealership again and this time they are straight up rude to my wife My wife can hear the secretary tell the finance manager it’s that woman again. He takes the phone and says he doesn’t know what happened again. This time we got the number to The financial department they use elsewhere Ends up it’s in California. The lady that is at least nice to my wife which is in tears at this point. Come to find out no from the dealership ever called that place at all not when I first gave them the or any other time after. Please just take your hard earned money elsewhere.

The best customer service I've ever had at a dealership

Janice was amazing!! It was my first car purchase in almost 5 years. I walked out of there with a Jeep Renegade Trailhawk and couldn’t be happier with the experience. Thank you Autonation for my new Jeep! Jeep Grand Cherokee was my first vehicle when I was 18 years old and I loved it!!

The entire buying experience was fantastic from beginning to end. Mike Paulsen was a subject matter expert and true professional. No pressure, no hassle..highly recommend them for all your jeep needs!!!

This dealership is nothing but incompetent. Do not buy from them or bring a vehicle to them! They have had my vehicle for 5 days and will not even give me information about it or when they can work on it.

Josh Mejia cfs manager got me into a 2019 Renegade with $200 down & not so good credit on my 1st visit to Autonation CDJR OF BELLEVUE

After waiting 2 hours for my "diagnostic to be done. It was finished and for the one repair I needed it was double from what I was quoted for another mechanic (AAA and BB approved). I said I'd go else where. I waited an additional 40 minutes for my car to come up

When you are onsite the team is always great. When you are trying to reach them via phone it is almost impossible. I left multiple voicemails to see if my car was done after being told it would be done in a day and they would call me once it was completed. I finally got a hold of someone on day two who told me it was done. Not sure why they did not call me back or answer one of the other 4 calls. How a dealership does not have a text or email system about your car being done or a way to contact them outside of a phone line is beyond me.

WORST SALES DEPARTMENT I have dealt with multiple Jeep dealerships but Autonation Bellevue is the worst in terms of transparency and treating the customers with care. First off, after the first dealership visit for a test drive, in email communications, these guys never maintained a single thread. I have had to deal with multiple people in multiple email threads with no real connect amongst themselves. I ended up repeating my case details every time. Secondly, they lied (I have email threads as proof) throughout the process on the numbers that they will acknowledge. After submitting all the documents (~10 documents from pay stubs to SSN card), they came up with numbers which were freaking 40% more than what they promised. Pathetic experience. I'll highly advise any of my contacts NOT to deal with this dealership at all.

Let me start by saying that I would absolutely return to this location. I've tried both sales and service at all the Jeep dealerships in the area, and have consistently had the best experience at Autonation of Bellevue. However, this time I'm giving only three stars, because the overall experience could have been better. For my service advisor Chris Rider, I give 5 stars. For the Enterprise rental car employee Alyssa, I also give 5 stars. Their website, however, is TERRIBLE. I design automotive websites for a living, and this is one of the worst I've ever seen. (Among other things, it showed the price of an oil change as $79.99 even though it asked what kind of car I have, which is a diesel and costs twice that.) And their phone system is not currently working at all whatsoever. You can't even leave a message. I tried a number of times to get through to any human, and could not. I even tried leaving a message through the chat system. No luck. I asked them to fix the easy-open door sensor, and they said it was fixed, but it was not, so I'll have to come back. The cashier was completely unresponsive when I asked her questions about the bill, as if I were an alien creature speaking Martian. Please fix the phone system, Autonation. A dealership where you can't reach a human and can't leave a message is not going to work long-term.

These guys are great. Service advisor named Tim is absolutely amazi g, and has made a loyal customer for life.

Myles was so helpful, and made the car buying process easy! Definitely recommend him!

My wife and I had the worst car buying experience at Autonation Jeep imaginable. Below is a quick rundown on their failures. -said they would repair items we found on truck, took 45 days and multiple calls/visits to get it to happen -still haven’t got the permanent license plates -we scheduled the repairs with service but when we dropped off the vehicle they had zero appointment or knowledge of repairs supposed to happen -sent the wrong parts so had to wait even longer -service dept doesn’t answer the phone/return calls -Travis the sales manager will tell you anything but doesn’t pull through List goes on and on. Long story short, but somewhere else Auntonatio Jeep can not be trusted!!!

I have been to 3 other dealerships in the area and Autonation gave me the best deal by a mile! At first I bought a brand new 1500 which had defective radio and Chris from service was very helpful and honest to tell me that they can not fix it. Spoke to Starr from Finance and Ivan from sales and I was able to return the vehicle and exchange it for a different one that works Perfectly with all the same features and payments were the same. It was a frustrating experience but this dealership was very helpful and took care of their customers. I will be definitely be buying my vehicles here. Thank you

Very professional, felt they did a thorough job. Wait time was a little long, but that's ok to get good service.

Had car serviced for several items. Air conditioning and ambient indicator completed as it should be. You had my car for a week, but when I picked it up, I noticed that the check engine indicator was still on and each of my tires were under the recommended 38 PSI. I'm not sure why this occurred but I'm disappointed Eric Petersen

Janice offers great service. Vehicle is good!

I purchased a 2019 jeep Cherokee from Autonation chrysler Dodge Jeep of Bellevue for my wife.The sales person Myles was very professional and helped with the jeep we wanted.Josuo in finance made it fast and easy to get the financing done.great job all around from autonation in Bellevue. Thank you Robert

First time Car buyer here, i left in tears: 24 year old, BSN degree, new grad, RN, NO credit: i had been talking to a sales rep previously, we told car type and car color. i specifically stated i wanted neutral colors, nothing crazy "LIKE RED". we talked several cars before i decided on the Dart. we Talked numbers, i sent him all the needed info and i WAS SENT numbers afterwards. i made an appointment to test drive the car. my sales person stated the day he was not working but gave me the name of the person who would be doing the appointment for him. day of appointment: i show up, 15 mins early. the sales person I am supposedly scheduled with had gone home. thats fine, the new person said he can look up my profile and see what was talked about. he finds my information. there is a Dart available to test drive in a different lot. ok, thats fine, i will wait. the car pulls up. its red. ok thats fine, im not that crazy. if i love the car and how it drives, who cares about the color. i test drive: i love it. I decide we can go ahead with the next step. he needs my info... i state ive given it already, i even show the email and the numbers sent previously. im told it doesnt matter, the numbers were an estimate (keep in mind i gave the original sales person ALL my info already) its an estimate and they need to run my numbers again. they are COMPLETELY different from the original. AND im told they would not improve at all as a first time buyer. i ask about the sale info: my degree and job in hospital were supposed to help me get a car. nope. again, "this is the best deal your gonna get on any car, anywhere (any dealership) because i have no credit and am a first time buyer." i leave in tears. They say that if your mad about something, don't instantly retaliate, wait a month. if you are still made then write a letter. Its been 3 years. ive saved this review THAT LONG. and still felt it needed to be posted. Incompetent, Manipulative, and Rude. I ended up going to Toyota in Renton. Got a great deal, with new grad RN prices and a wonderful experience. AND when they ran my numbers they stuck to their word about final numbers.

Sales staff was knowledgeable, friendly, and helpful. Finance procedure was a bit tedious. Overall, satisfactory new car buying experience.

Recall parts needed to be ordered so I was immediately offered a rental car.

We had a great experience buying a new Pacifica Hybrid. Straight up easy to deal with.

Third try is charm. (1) We tried to order our jeep from Kirkland Rairdon. That was worst experience with salesman flat out lying to our face when trying to order a custom jeep. We ordered from another dealership. (2) did our first oil change and 5-tire rotation at a Seattle local only to be disappointed when they did a 4 tire rotation when the work order was very clear with 5 tire change and they said they did a 5 tire rotation. Hint: brand new tire still on the rear mount is a good clue about the lie. (3) Bellevue Jeep, service manager was great to work with. She was very pleasant and helpful. The service guys had a hiccup but made good without even blinking an eye. That is what makes a service department a 5 star service. Not when things go well, but when things come up and are taken care of immediately. Thank you Tiffany(?), Tim, Nat. Regards Jeff

Very nice employees that are customer focused at any time of the day. Happy to serve and help with connecting you with your new vehicle. Thank you Kasra and Starr.

If you are looking for a straightforward professional no hassle experience I?d certainly recommend AutoNation Jeep in Bellevue, WA. Kasra was extremely professional, knowledgeable, and represented himself as a clear customer advocate. His follow-up and handoffs where seamless, assuring that the buying process was short and to the point. Clearly a cut above what I?d been experiencing in this current looking/buying process.

In and out within one hour for recall issue Great service

The sales team is amazing. I came in and knew what I want but due my credit history I wasn't sure I could make it happen. I first dealt with Mike Paulsen and he was very professional and actually knew quite a bit about the product. My mind was set on either the hellcat or the SRT jeep that they had they let me look at both. Then I had to deal with the finance manager, Josh. Due to my credit history it made things difficult but Josh stayed late and worked hard to get a bank to accept. He actually succeeded and I was able to drive away with the Jeep SRT. Timing was important to this because in our Car Club we had a member pass away and the memorial was this weekend. I needed to show up in a proper vehicle and the team made it happen.

Totally Unsatisfactory. I would not give them even one star if it wasn't necessary to post this review! Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Totally Unsatisfactory. Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Just had the best buying experience at Autonation - ask for Ramon!!

I always take our Jeep Grand Cherokee here for services. It's always efficient, courteous, with good communication. Most recently, they went above and beyond , Chris in the blue team, uncovered a problem with a burst cooling hose behind the diesel engine by the turbo. This is not a serviceable hose and should last the lifetime if the engine... It was a 2,400 dollar repair. I have AutoNation platinum extended service warranty which at first did not want to cover it. Chris persisted, and together withjeep HQ and the dealer itself they found a way to cover it. AutoNation warranty did not pay(my understanding..this was not super clear to me) Thank you very much for covering this gap. Lessons learned: 1.Autonation jeep dealer in Bellevue is a great place to get service. 2. Jeep Chrysler quality control has been substandard. 2 major cooling repairs in 2 years, mileage is 46,000.. both covered by warranty 3. Autonation platinum warranty is questionable. My repair should not have been denied in the first place.

Great service and friendly interaction from Ramon when we purchased our Jeep Cherokee from AutoNation Jeep in Bellevue. Excellent experience.

Per prior posts on this site the dealership mentions "Please call our General Manager". As expected you get phone menu path to know where with no ability to contact anyone directly and messages not returned. To all who read these posts: DO NOT HAVE YOUR JEEP SERVISED HERE; unless you need a simple oil change or basic service.

Very unprofessional sales staff. They did not keep us informed on the status of the car readiness and loan process. They twice gave us the impression that our loan was approved and the car was good to go just to call back and change the rates on us. We expect them to be clear from the beginning about the requirements and state of the process. This was a huge disappointment.

I live 150 miles from autonation so I called over the night before and set up for the jeep I wanted. Jeremy was the one I talked with and the jeep was there the next day. the finance girl went the extra mile an got us a lower interest rate. We were treated well. I would go there again next time if the numbers turn out right again.

Best dealership in Washington State. I always buy every car for all my family right here.

Quick service, always with a smile. thanks

Service reps should honor the line order when people show up. A guy cut infront of me but there were only 3 at 730am so I didn't mind. Everything else went great!

Came to get an extra key Farnham for my Jeep. Service was excellent and super fast. They are efficient and nice!

This place does do a good job. I had my vehicle brought in to get some transmission work done, and they did a good job. However, the reason I did not give it a 5 star is that it's really hard to get in touch with customer service (for scheduling) via phone. I called many times and left many messages within a week. I almost gave up when I went to their website and chatted with someone (I was really surprised someone was actually online). Anyways, if it's easier to contact them, I'd certainly would give them a 5.

Nothing but problems with the service dept. Sales was great, service was a PITA!!

I visited the service center in the morning(~10AM) and gave my car for service and told them that I would pick it up at 5PM(while returning back from my work). The service advisor told me that he would give me a call once it is done. I waited for their call until 04:15PM and gave them a call to check if the service is done. The representative told me that it is done and I have asked them why they didn't give me a call back. She didn't have any answer. ThenI called the Automation shuttle guy to pick me up and take me to the showroom. He wouldn't take my call(In the morning, he told me that the pick ups are available until 5PM) and so I had to take an Uber to pick up my car at the service center. My service advisor was not at his desk and and so I have talked to other advisor and he told me that the pick up should be available and not sure why he is not picking up the call and not sure why my advisor didn't give me a call once it is done. I have been to Autonation at multiple locations for the last 5 years but this is the one of the worst customer experience I ever had. I would give them 2 star for their customer service.

Friendly sales reps, no pressure. I had a change of heart on a car. I was expecting resistance, hurt feelings and difficulty from the sales staff. They were very understanding and reversed the transaction without any issues.

The service department is horrible! Avoid this store to fix your Jeep/Dodge/Chrysler car! The technician there knows nothing about the car. I brought my car to this store for oil change/maintenance. They suggested a bundle of expensive maintenance work. I am okay with that since they want to make money. But right after the next day, my engine light was on, then I visited the store again, they said it's a maybe battery issue without logic. I had to visit the Rairdon store in Kirkland to fix that. It turned out some parts of my car was loose, which I believe was caused by the careless maintenance work. If you want to make your car work again, avoid this store, go to the Kirkland one!

Christopher Rider at AutoNation Chrysler Dodge Jeep Ram Bellevue always gives outstanding service! I know I can bring my vehicle in with no worries and have honest top quality maintenance done. He is excellent at communicating what needs to be done and keeps you updated on the progress of your vehicle. I am greatful to have such an amazing service technician to take care of me and my wheels. I would highly reccomend him to anyone who needs service for their vehicle.

Made buying experience a pleasant one. Great staff and convenient location.

Easy to deal with, kept their word on everything they promised, got it ready when promised, cleaned and fueled the car before delivery, explained policies and warranty, worked on phone, by email, by text, and in person to answer all questions. lived up to all commitments and promises

Service center is the worst. My 2011 Durango had an obvious transmission issue but the service center recommended that we replace the rotors and water pump then “go from there”...seems logical when the car won’t shift from 2nd to 3rd gear every time we get on the freeway. Don’t waste your time.

Shawn was super knowledgeable about wranglers and great to work with. He was not pushy like salespeople at other dealers.

Sandra she it’s not help at all

Keep up the good work

Parking lot is horrible. Delivery trucks WILL block you in.

Our salesperson Janice Cambell was friendly, knowledgeable, and efficient. This was the best car buying experience my wife and I have had in our 20 yrs of marriage.

We had a great experience at AutoNation in Bellevue when we bought our new Jeep. Our sales person, Shawn, was extremely knowledgeable and helpful. His friendly, upbeat attitude and pace was exactly what we needed. He wasn't pushy but was able to answer everything quickly and spent many hours with us, over several days. His wisdom, insights and trustworthiness kept us coming back to Jeep until we ultimately made our purchase. A great experience overall and we are very happy with our new Jeep cherokee!

AutoNation in Bellevue is great! We just got a new 2019 Jeep Cherokee and Shawn was our salesperson. He is upbeat and very knowledgeable. I highly recommend it!

Amazing dealership who clearly understood what I was looking in a car and provided me the best deal while clearly explaining all the aspects of it.

I purchased a Ram Promaster City van from AutoNation and the transaction was painless (except that it still takes a couple of hours to complete!). The no-haggle policy is great, all dealerships need to adopt this method so car buying is way less stressful! You know what you will pay when you get there, nothing more or less, other than the extra warranty that is offered (and optional). Great place to buy a vehicle.

Easiest car I have ever bought. Shawn did a great job on delivering the deal and Grand Cherokee that was promised

Almost impossible to contact anyone in service by phone. This is described as a phone up grade problem and will be corrected as soon as possible. In person service is friendly and professional.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

I had an oil change and tire rotation today. The folks doing the check in were good to deal with but I can’t say the experience was the same when I got my keys back. The person that got into my glovebox to get the wheel lock key didn’t bother to put half of the contents back. I found things on my passenger seat and napkins strewn on my floor. Let’s just say they should never expect a good NPS score from me.

I recently purchased a Jeep Renegade from AutoNation in Bellevue. I have bought many cars in my day, but this transaction was by far the easiest and most satisfying. Ramon Ramirez searched for just the right vehicle with all the options I wanted. We did most of the transaction over the phone, and we finalized the deal within half an hour at the dealership. And the price was right within our budget. Outstanding deal!!!

Everything went great Ramon made sure I go the car I wanted.

Very helpful and friendly staff. Fast and easy transaction

The Service department crew was professional, accessible, responsive, and friendly. Work was done on time and as promised. Staff made the entire experience easy, from drop off to pick up. Wouldn't hesitate to return.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

Ramon in Bellevue was so patient with me. I had not purchased a car in years so I felt very insecure. He helped me relax and he builder trust with me. I think I got a good deal I think.... the monthly fits my budget!

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Wonderful purchase experience! We were treated very well!

Ramon did a great job. Listened to what I wanted and immediately offered some great recommendations. Thanks all!

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

Best place too purchase a Chrysler Dodge jeep or Ramon

By far the worst experience I’ve ever had while buying a vehicle. This company is the biggest scam. They don’t care about you or anything besides making a sell. Good luck trying to contact them for anything besides when it comes to looking for a vehicle to buy. I would never recommend anyone to this place. If you do decide to buy from them, please make sure you check every last detail, because once you pay; they don’t give you the time of day... Worst customer service.

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

I normally have great service here. However, when I brought the Jeep in for an oil change yesterday, the person noted that in their system that there’s a note not to fill the washer fluid. I said, that’s because I like to use the Rainex washer fluid instead. What’s weird, is that today the next day, I go to spray a bit on my windshield, and there’s nothing coming out... I can hear the pump working, but no fluid. I get home and check the tank and it’s bone dry. Iam 100% sure that it was not that way when I brought the vehicle in, and there’s no puddle of it on the floor of my garage. I filled the tank with what I still have here at home, and the system seems fine. Their multi point inspection sheet also says they checked the washer fluid. I don’t get it here. Why was the tank dry? The tank was not full when I brought it in, but it was not that low either...

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Chris rider was great took care of my jeep. completed service and recall in less than 1 hour

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

My experience was fantastic. I contacted them in advance and they had everything ready upon arrival. everything was done professionally and handled with care. I would recommend this dealership to anyone I know. special thanks to Josh M.

We bough our 2014 ecoDiesel Jeep Cherokee Overland brand new. Since then it has had nothing but problems, starting with the air suspension. I’ve had everything from computers to the catalytic converter replaced. All my oil changes and recalls have been taken care of here as well. It’s happened at least 5 times where I’m told our vehicle was fixed only to have the check engine light come back on during my drive home. This just happened in my most recent experience from having the diesel exhaust filter regeneration forced. Very sick of this vehicle, it’s problems, and unknowledgeable mechanics.

Great service and quick! Maybe there 2hr and drove away in my new car.

My husband and I do not like buying cars. We have had a lot of “challenging” experiences. Our purchase from Ramon and Auto Nation was a most pleasant one, from start to finish. We have certainly found a new source for future vehicle needs.

The quick service manager was great. Had an oil change and a headlight replaced.

Ramon was great to deal with! Very down to earth and easy to talk to. Found us exactly what we wanted. Need more salesmen like him.

See my post. It explains it all

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I like the way they come out to your car when you pull up, and ask what you need done. A LOT BETTER than having to go in and wait in line for 20 minutes. Great service and courteous managers.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

the scheduled appointment was handled expertly with courtesy. Unfortunately, the replacement part was on back order and the repair has yet to be completed.

I had my car towed to the dealership as it was the closest place to work. I called ahead twice but could not get a hold of anyone. I understand it was the end of the day on Friday but it was 45 minutes before the service department closed. I left a message on a lady's voicemail that was never return. When I dropped off the car with the tow truck, it turns out that the mechanical repair shop is down the street so the tow truck had to navigate the crowded parking lot to leave and go down the street 1/2 a mile. The location down the street is unmarked and there is no way to tell that it is affiliated with the dealership. The parking lot is not secured and I was worried about leaving my car there but I was out of options. I then had to go back to the dealership to drop off the key. There really should be a drop box at the repair facility so that the back and forth can be avoided. I called on Saturday and was able to talk to a person who did let me know who would be assigned to follow up with me. I don't think the direct phone number that was provided was correct but I had a name and Dan did follow up early on Monday so that was appreciated. The kicker was I have 2 warranties and neither covered a battery and no diagnostics would be tried until I paid almost $500 to replace the battery. I know dealerships are more expensive than most shops but I found this rate offensive especially since the lights, radio, A/C all still worked after 3 days of not being able to start the car and it seems like something other than the battery was causing the issue. I ended up towing my car to a different shop due to my frustration with the process and the pricing. Dan was very professional and courteous throughout the process.

Went to AutoNation Chrysler Jeep Dodge to get my car serviced. Easy to make an appointment and the work was done well.

I have bought several vehicles from various dealers over the years. This is the first one I have purchased from an Auto Nation dealership and it was very stress free transaction. No haggling or trying to get one up on each other by the two parties.

nice ¿ buying experience¿. Low pressure. Car sold itself and was offered at a great ¿ price.¿

I bought my new Grand Cherokee Limited a week ago. I was impressed with the management team. James Cambra, our sales rep, went above and beyond to get us in the vehicle and the finance staff worked hard for us too. I will say I wasn't happy with the detailing done on the vehicle prior to pick up. I half blame myself for not looking it over prior to driving it off the lot but to see dirty interior glass and dried wax on edges is bothersome. I would recommend this dealership.

Very helpful and easy to deal with. Made getting my new Jeep easy!

Took my Jeep in for a radio issue and remote start. 30 days and $400, later still not working. I placed 8 calls, none returned. Do not take your vehicle here. Absolutely terrible service. They told me there was nothing wrong with the Radio.... Jim F.

Never been treated so horribly by a dealership before. I purchased a Jeep Grand Cherokee from them; I was not just rushed but shoved through the process. I even had the finance manager throw a pen at me when I asked why the totals were different between the sticker price and the contract! DO NOT WASTE YOUR TIME HERE.

Mediocre service..drop my vehicle jeep renegade 2015 for overheating problems for 3 times,,and the last time i found a hit in my hood that peel off the paint and nobody said me nothing about that..

Very patient with me DURING a very trying time in my life

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

Bought a Ram truck two years ago, love it! Great sales staff, wonderful experience. Get all oil changes and service there, no complaints at all, super friendly and knowledgeable.

Excellent service from start to finish. I love my new Jeep Cherokee!

searched for a car online and the team was very informative on giving me the information i requested. quick response time. thank you very much

I had Kasra help me. Got to say that he was really active and not pushy was respectful and very courteous. He answered all my questions and messages clearly and really got me on my way.

After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a break out of parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. I recommend going elsewhere for service as this dealership price gouges.

I had to take my Jeep Grand Cherokee in for a recall which I was told would take 5 hours or so. As I had some things to tend to that morning I took advantage of the rental car that the dealership offered for this recall. Dropped my car off at 10AM and was told that de Enterprise person would be there within 10-15 minutes to get me into the rental. Waited in the lounge for well over half an hour before I went back up to the service desk to inquire. A phone call was made and I was told that the Enterprise guy was right around the corner. Back to waiting...another inquiry and another phone call half an hour later....I finally got my rental car at 12PM. By this time I had already missed the appointment I needed the car for, so I said that i may as well just take the dealership shuttle to the mall for the remaining few hours....but at that point I would have had to wait again for the shuttle, so I just took the rental. The Autonation service guy was helpful and friendly and apologetic, the Enterprise guy was lackadaisical and didn't seem at all apologetic for making me wait 2 hours. Not sure if this happens often, but I would think Autonation would reevaluate their relationship with Enterprise. Also, if my appointment to drop off my car is at 10, then I would expect my rental to be waiting for me at 10 as well. Waiting to arrange for the rental place to come over after I am already there seems inefficient.

The facility is excellent. There are a lot of choices and the salesperson was extremely helpful. I would like to recommend him to anyone might want to purchase a car. His name is Ramon Ramirez. He had been very patient and helpful in helping me choosing a car. Even after the visit, he also had continued to follow up with me and helped me picked out more options for me. I found the car choices that he had sent me were very much good choices. The overall service of this dealership is excellent and I would definitely come back if I do need to purchase another car. Everyone in the team had provided great customer service. So I would definitely recommend this dealership and in particular the sales associate Ramon Ramirez to a friend.

Recently purchased a used vehicle from AutoNation and it was an unexpectedly enjoyable car buying experience. The salesman was informative and easy going. The buying process was stress free, the time it took to process the sale was expedient, and all the staff we came in contact with were friendly and helpful. What more can you ask for?

Starr was super helpful with all my questions before and after buying my car. She defiantly did a great job being professional without being pushy or annoying.

Very disappointed! The bolt that holds the break caliper came loose yesterday on way home. My husband could had been seriously injured. Our truck spent 30 plus days there came back with dead battery, no gas, scuff marks and now.. Flat tire, rim is done. My husband was promised a tow truck for today and all things fixed. We need this truck for work. We have bought 2 cars from you. Never had problems before. Your company went from being my favorite to last on my list. Please make this right! Have your manager answer our calls.

The sales dept was awesome and our experience with them was great!

Bought new Wrangler from Bellevue CDJR in July 2015. The purchasing process was great, though … wow … all that paperwork: this needs to be computerized! In March 2017, found 2" of water in all 4 footwells. Arranged to take it in for service a week later. Dealer replaced roof & door seals; appeared to fix the issue. In Feb 2018, I again found the driver's footwell contained ~1" of water. Dealer attempted to fix the issue once more, even though car was **just** out of basic warranty (by mileage). It's only been a few days now, but hoping that the issue is now completely fixed. Other than this issue, have always had great service from the dealership and hope to keep this Wrangler running for many years to come.

Fue mi primer servicio, y la verdad que fue muy bien hecho. Muy buena atención y fueron rápidos con el servicio express oil.

Ivan was very helpful and attentive to our needs. The process took longer than to be expected, but he helped with the time spent. Overall, very satisfied.

Starr was helpful, friendly, kept us updated as we waited for our new Pacifica Hybrid to arrive. She answered all my many questions, even though the questions were quite thorough, and she had to research a few answers. She even watched my 7 year old daughter while we were working with the finance manager! I highly recommend Starr! We tried Rairdon's in Kirkland first, and had a terrible experience there (that's the second time, so we've learned not to go back there!). Autonation was much quieter, the people were kinder, and there were no pressuring salesmen.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. the day after i got my car they made me drove to their dealership to bring a check since i didn't have money for downpayment, i wrote $700 on my check that day and they will hold it till i get a cash for my downpayment within 21 days. Jennifer the finance that work with me she said she was gonna hand me my check back after i give her my $700.. after i made my cash downpayment I ask her about my check, i guess she forgot for some reason, and tellin me the financial people got my check and she will mail it back to me within 2 to 3 days.. after a week without receiving a mail from the dealership, I check my bank and there was a process that the check is being proccess.. I called several times about that issue they couldn't fix it at all or they wont even try to deal with it. I have to call them every single day just to follow up.. it took them a week or 2 to get that problem solve! (manager even told me if i write a check i dont need to bring cash, why did she even take the cash then, why would RAMON MILLER have to call me about my Cash downpayment askin me when can i bring it to them) then now I'm having problem with my Licence Plate not having it. I got my car on 12/10/17 they gave me a temporary till 01/24/2018 i called them about that issue and Ramon Miller. made me drove all the way from everett to bellevue dealership to get my Temporary again.. I ask if he could just send it to me through email he said ni cause the finance people have to do that stuff and it couldn't be sent though email i have to pick it up myself.. When i got to the dealership he wasn't there and i talked to some of the people they didn't know what was going on at all, I told them that my temporary will expire soon, and i need a temp since ramon ask me if its ok if i get another temporart one. I said ok thats fine as long as I dont get in trouble getting pulled over.. But when i got to there dealership they said they couldn't get me one, they have to talk to financial shit, and figure something out... they made me drive all they way up there for nothin. and now I called about what was going on with my plate or the temp, they dont know anything about what was going on. they just keep passing me to other sales, or manager.. I called an hour ago they said they would call me back its been almost 2 hours and still no call!!! worst fu*kin dealership and sales ever!!

Brought Nybo car in for service in the morning had three recalls called multiple times in the afternoon to see progress no answer left messages no reply finally received a call when I returned home had to get back in the car and drive all the way back to the dealership if you want something friendly and fast go elsewhere

Our dodge pickup broke down in Bellevue Saturday night we had it towed to the closest dodge dealer which happened to be auto nation got a call Monday morning that the tow company dropped our pickup in the wrong location we gave them the name of the company that dropped it there and were told “they do a lot of work for us they know better we will call them” we left 2 messages for their service writer to call us back never received a call being from Idaho and not being a local and needing emergency service we needed to talk to someone. After no returned call I called and talked to the service receptionist who told me they haven’t even touched my pickup yet but were getting ready to I waiting an hour and a half which was 430 by this time I was told they were not able to get to it that day and probably wouldn’t Tuesday either when I asked when they could look at it she explained to me it was standby basis since it was a drop off and didn’t know when they would be able to look at it. Since we were in the Seattle area for a mini vacation and now we were stranded there with no vehicle I called another dodge dealer who informed me they could start on it first thing Tuesday morning because of our circumstances. When I called auto nation back to inform them my husband was on his way in to get the key she said she would let Chad know, 10 minutes later Chad calls me (remember this is the guy we have left multiple messages for that same day and this was the first time he returned our call) telling me they Ran a 4 1/2 hr test on our pickup I asked what he could tell me he says “well your battery is good” YEP we already knew that and it doesn’t take 4 1/2 hrs to test a battery plus he had to pay a tow company to move our pickup so he wanted $95 I asked him why he didn’t call the tow company we told them to he informed me he did and they refused to move it well I have free towing so he should have called me. I sent my husband in and Chad tells him he wants $195 for doing NOTHING to our pickup and having it towed, Chad told him he didn’t know who the tow company was and couldn’t “call around asking who dropped it there” this was maybe 15 minutes after he told me he called them and they refused to move it. After fighting with Chad over $195 which remember he initially told me $95 and told my husband $195 the dealership decided to waived all their bullshit fees and finally gave us our keys. Our pickup is at a good dealership who has kept us informed and has bent over backwards to help us out, After wasting a whole day we had to fly home so we could keep our jobs. Highly recommend you taking your vehicle to anyone BUT auto nation.

I purchased a different vehicle than I came to look at and I?m very happy with my choice. The only thing I wish that could have happened differently would be to see the dealer to chip in a little incentive along with the other rebates I received since it was Black Friday and the 2017?s had some steep discounts.

Great staff, great salesperson, treated me right and I got a reasonable deal!! I’d buy there again.

I had a great experience buying my new renegade, very friendly, if you need one this is the place to get it, No head games, or pressure, you're just dealing with real people.

Was a pleasure of buying there, this is what all dealers should be, No pressure or head games, almost felt like the tv show cheers.

We knew the vehicle we wanted, so it really came down to negotiating a good price with the dealer. We feel we got a very fair deal and would recommend buying there. Kasra, our salesman, did a great job.

Went in to buy a used car for a little over $13k. I had $12k cash but they wouldnt deal. No biggie. Put down $8200 and just had them finance the other $5k and I'll just pay the loan off when I get my first bill. It took 48 hours to get an approval. Every time my wife and I called in to check we were told "the finance manager is with someone else right now". I get it, probably more expensive purchases taking priority. Was almost to the point of walking when I finally got the call to come in. Took the car home the first night and told the salesman that the alignment was off pretty bad and he promised to fix it. When I went in to finalize the sale the finance manager wasnt aware of the alignment issue at all. After checking with the salesman, he added it to the contract and told the salesman to write up an RO. The salesman tells me come in Monday morning when the service center opens and ask for 'John' (fake name, since it wasn't this guy's issue) get here at 8 and there is no RO and 'John' doesn't start until 9. It's 9:30 right now and I am still sitting here waiting to find out if someone is going to look at my alignment sometime today or not. Overall: I've been very patient and I understand I'm not the number one priority, however if you're not going to treat my time as valuable then I don't find your company valuable. Giving a 3 instead of 1 or 2 because I'd being lying if I didn't expect these kind of shenanigans. *Edit: there is an RO now. Not sure why I was asked to wait for someone specific.

I dealt with Mike Paulsen. Very professional. Great experience. I love my new jeep Renegade

The whole staff at AutoNation Chrysler Dodge Jeep RAM Bellevue was great to work with and helped us sort out our options for a new Jeep. Ramon Ramirez was the star though and patiently narrowed down what we really wanted (which admittedly took us a while). I'd highly recommend this team for your next purchase.

Love our new car and the process to purchase was seamless.

I just bought a new Jeep on 9/4/17. The entire experience was refreshingly easy/pressure free. I found what I wanted online the night before, sent an email inquiry and got an immediate response first thing Monday morning. Negotiated the price via email and got a great deal. Went in and picked up my car. It was that easy! No hassles/sales pitches that I usually deal with as a woman buying a car. Ramon Miller, my sales person, was *FANTASTIC* to deal with - quick responses, knowledgeable without being sales-y/pushy and really just a delight to do business with. I highly recommend working with him if you're buying a car. Additionally, the sales manager, Richard Sutorius, was easy to work with and got me in and out quickly with no 'icky' sales BS. I am a no nonsense kind of buyer - I do my homework, know what I want and don't want to be "sold to" or patronized. This is also the 5th new car I've purchased and by far the best experience I've had.

I've always had quick and responsive service with the service team in Bellevue. Whether it's a simple oil change or invasive work, I am happy to take my Jeep here, knowing it will be well taken care of, as I will be too. I've used their shuttle service and rental car anytime it's taken longer than 20 minutes.

Great fast service from service manager. Friendly shuttle driver made drop off and pick up a breeze. Will bring my car back as additional service is required.

Trying to get a refund on unused warranty. We've made numerous calls to the finance department. No one will answer are calls or return call this has been going on for two months now. I'm to the point of contacting and filling a claim with the better business bureau.

First time buying a new car and couldn't have asked for a better experience. Professional, thorough and courteous.

Love my new Jeep! It's super nice! Happy I came in and happy they showed me the best car for me!!

Great experience from start to finish. I came in for an oil change and they fist informed me I needed some updates to the computer. They also showed me how my cabin air filter was ready to be.changed so my air would flow better and cleaner. Car was returned clean. Service was very friendly.

We didn't end up buying from them, but we were impressed with the quick response times and the professionalism that they showed. We will not hesitant to buy from them in the future.

Very professional and it was a real treat to be treated that way!

Brought my car in for some noise. was a busted exhaust manifold. They quickly repaired, offered me a rental and didn't even blink that it was a warranty claim.

Extremely efficient and friendly, although the Takata air bag replacement took a little longer than anticipated, AutoNation Bellevue stayed on top of it.

My wife went in to have her standard oil change. She was told that her rear brakes were down to 3mm of brake pad and that she needed them changed immediately. The sales manager pressured her to the point that she left angry about the experience. On the way home, she stopped at Les Schwab to have them inspect the brakes. The pads were at 7mm and she was told they could wait until fall before being inspected again. The happened on June 30th, which is the last day of a month and a quarter, so I can't help but believe the sales manager was trying to make his quota. We'll NEVER get brakes done at AutoNation Chrysler Dodge Jeep Ram Bellevue and are looking for a new dealership for regular service.

It was a good experience. I didn't feel pressured.

Very friendly and helpful staff! Hal was incredible

Completely professional and customer oriented organization. Shout out to Chris on the Blue Team!...

The team representative that takes care of my truck is great. My primary reason for not giving higher ratings is that they do not do "loaner" cars when work on a vehicle. It is nice that they offer a car wash voucher, although I think they used to return the car washed once they worked on it. That part I do not mind, it really is more so that a loaner vehicle would be very useful, as some dealerships do this if not just to advertise newer models.

Courteous efficient service. Done on time and for the stated prices. I used this location due to poor service issues elsewhere. Service tech was very helpful.

Have had my Jeep for 3 yrs- lease almost up but plan to keep the car -it needed a $30 000 service

We have used Auto Nation Bellevue Dodge, Chrysler, Jeep since 2010 for all of our Chrysler/Jeep vehicles and have always had outstanding service no matter what service was needed or performed. I would give this dealership 10 stars hands down.

Ivan will immediately put you at ease, treat you with the utmost respect, and is the first honest car salesperson I've ever worked with. The finance dept made purchasing the Jeep a breeze. Highly recommend this dealership!

Customer service was great, once I got in there, people friendly, knowledgeable and accommodating. However!,, nobody answers their phone. If I could talk to somebody to schedule maintenance, I would bring to truck here more often instead of a third party. No answer phone...No customers..

Leonard Mayorga was very helpful in solving a brake problem with my Town and Country! 10 stars!

Service on our Grand Cherokee has been excellent.

Great service ! Srevice mrg, Chris Rider is the best. Went the "extra mile" to ensure that I received quick, quality service on my Ram. Very satisfied !

The purchasing and maintenance service we received has been great. The only drawback to the facility is parking is very limited and can be awkward to move your car into the facility for service or exiting when it is done.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. I once cancelled a service and requested refund from them. The first promise due date for refunding me is 3 to 6 weeks. Then the promise changed to be 2 months when they missed 6 weeks due. It has been 90 days. Have I received fund? No! Even no letter or a phone call for explaining. I came to the store 6 times for the issue. Every time I talked to the finance manager, I was told to wait and the he will call back, but he never call back even once. They are very professional to say the responsibility is in their partner and they will call the partner but cannot do any other thing. A funny conversation just happened between he and I: Me: how many customers experienced same issue with me? AutoNation: A lot. Me: what's the longest waiting time? AutoNation: Almost 90 days. Me: I have waited 90 days. Now I am the longest one. Will you do anything for me? AutoNation: I will call them on next Monday and then call you. Is it ridiculous? A worse thing is there is no way for customer to find their manager and escalate any problem. After came to the store 6 times, I asked to talk to their manager and was refused with a joke given: Bill Gates won't meet MS customer if the customer wants. When I ask is there any customer service for me to leave comments or complaints, he said there is no that kind of customer service in AutoNation. Okay, I will keep post till I receive my refund. For every customer with the AutoNation, I will give my best wishes to you that after you bought car from it, you won't cancel any service, you won't trade in you car and you won't need to come back and 'bother' them. After you submit your check, you are not treated as customer anymore.

Best car buying experience I've had in a very long time. Sales team and finance team were super helpful, friendly, knowledgeable and easy to work with. We found the car we always wanted and got it at a price that we were comfortable with.

The Service Dept. provides the worst service I have ever seen at a dealership! They rarely answer the phone when you call and they don't even return phone calls. I recently even called the Service Manager and left a couple messages for him and didn't get a call back.

Ivan was very professional and made my visit and purchase very transparent and seamless.

Came into the Bellevue auto nation Chrysler dealership looking for a good deal, and we left with the best buying experience I've ever had. They're not salesman, but friends who care about your buying experience. We packaged a few items with the car and it ended up being such a great deal for the money we spent. Maged was the guy who took care of us, and would recommend him to ANYONE who wants a genuine experience at a dealership.

Ramon was awesome and so was everyone. This was the quickest car sale transaction I've ever experienced. The offer they quoted was great and the price never changed. They sold this car because they worked with me on my limited available time. Everyone was polite and there was no pressure. Wow! Thank you !!

Just bought a Jeep Wrangler Unlimited (Rubicon Recon) & i must say they service and attention have been outstanding. I can only recommend you pay them a visit if you are out looking for a new car.

I am a student. I bought the used 2006 Hyundai car which is in a good condition. The price really fits my budget. So far, I think it is worthy to buy this used car.

Super easy to deal with. Fast process. Shawn Bedker knew exactly what I wanted, explained everything very well and and was a nice guy through the whole thing. I never felt hustled and didn't have any of the usual car dealership experience with haggling. What I asked, they did. Thanks for a great experience. I love my new Jeep

Just bought a new truck through Mike Paulsen. Great experience and we love the truck!

I have been looking for a Land Rover for months and I found a used 2013 LR2 with a little over 17,000 miles online at Autonation Chrysler Jeep in Bellevue. I stopped in just to peek in the windows and was immediately greeted by Marvin Rivas. Being a woman with very little knowledge about cars, I wasn't planning to purchase without my husband there. Marvin made me feel very at-ease and I ended up purchasing the car of my dreams at a price thousands below blue book the very same day! I have had the car for about 2 weeks and I love it more every day. Marvin called me the next day to follow up to make sure I am satisfied, which I certainly am! Thank you Autonation and especially Marvin Rivas for making this such a fantastic experience! I will be recommending Autonation of Bellevue and especially Marvin to friends and family looking to buy a car. Thank you so very much!

Let me start by complimenting Marvin and Ivan. They are a great team! Shawn however, he's a different story be very careful when working with him, be informed and understand your numbers. I was told the numbers I was looking at were "voodoo" numbers. Doesn't instill much confidence in a buyer. No matter how hard I tried and no matter how clear I tried to be I couldn't get a straight answer. I understand the dealer is in this to make money and I appreciate that, I just don't like being led astray, essentially a shell game. I've leased many vehicles and this by far was the most unpleasant experience. And if it weren't for the weather I'd be very upset at how much time I wasted. If you chose to buy or lease here, come prepare with knowledge and make sure to understand your numbers.

I have been spoiled at Towbin Dodge while living in Las Vegas but Dodge of Bellevue is AMAZING! Ramon in sales is awesome, I said my needs and budget and he hit right on target. It helps when you are realistic tho, my son got his first financed car and Ramon, Ali and the awesome guy behind the number counter are amazing! Thank you for the wonderful experience and showing my son that buying a car isn't that bad. Thanks guys!!!

I can't even find a way to give enough praises to my experience at AutoNation CDJR. I went there after going to a Jeep dealership in Kirkland and it was a completely different world. I was treated so professionally with absolute transparency. I worked with Shawn in sales and he was beyond what I would have asked for in a sales representative. He supported me over the course of a couple weeks through my shopping and buying process. I am VW buyback customer and he never once hesitated to be patient through my process. He explained everything clearly and honestly. I never felt that there were secrets or surprises waiting for me around the next corner. He was very knowledgable about Jeeps and considerate of budget without compromising on what was important to me. On the day I made my purchase, I worked with Ali in finance and he was also very personable and professional. He made the experience stress free, explained everything very clearly, didn't rush me, and supported every decision I made. Shawn spent as much time as needed explaining every bell and whistle on my new car to me and even invited me to come back to have practice learning some of the new features that I was still confused with. I give my highest recommendation to anyone in the market for a Jeep to use this dealership. I would also highly recommend this dealership to Chrysler, Dodge, and Ram customers. In the market for something else? Use an AutoNation dealership. The experience of a publicly owned dealership was world's better than privately owned ones.

Ramon was absolutely amazing and made trading/buying my car a seamless process. I definitely recommend them and will go back when its time for a new car.

My experience at AutoNation was very positive. Mike Paulson showed me exactly what I was looking for and it was a done deal. The professionalism was great. They went above and beyond to make everything work out. I'm very pleased with my truck and will recommend them to anyone looking for a vehicle. Thank you very much!

had been talking to someone from this company for about two weeks before I made my appointment to go in. During this time I told him what car I was looking for, and talked numbers. I made the appointment after being told that my ideal car was there, my back up car was there, my credit check was complete, what my final numbers would be, and a back up for the salesman I was talking to just in case he couldn't make it. The car I was looking for was a black black top dodge dart. When I arrive, neither of the salesmen are there, and that should have been a red flag but I stayed. Unfortunately. I get set up with a different salesman only to find both the cars I was looking at are gone. They have two left, that are the basic package.. One In red. And one with red trim. On the dash. Originally I had specifically said no red. Another red flag, but I' decided to roll with it. After the test drive I decide to move forward, because this car was not the black top version or the sport version logically speaking it should be less expensive then the numbers originally discussed. Wrong. So so so wrong. It gets worse. They act confused when I ask How the numbers look with my credit. Apparently they had never run my credit, the numbers I had talked about after my fake credit check were simply examples, so they have to run my credit again... Red flag. But OK I'll wait while they do it. The numbers come back more expensive, with an interest rate twice what discussed previously. They tell me that it's because I have no credit as a recent graduate, and that I won't get a better deal anywhere else because of that. The car was great, the service not so much. I left without buying, and was contacted later by a manager asking what had happened, she never responded to my email. If you want a dodge go to a different dealership. I will never recommend this Chrysler dodge and jeep dealership in Bellevue.

Everyone was very helpful and friendly. The process seemed to take a little longer than I wanted, but in reality it was only about 2 hours from the time I drove in with my old car and drove out with my beautiful new car.

I had a great experience, Josh was friendly and knowledgeable but not pushy, and the car is in great shape. Their warranty is also awesome.

Very pleasant buying experience.No pressure and good price.

I've left the service department two messages and called five times in the past week trying to get a question answered and all I've heard is crickets. Not a call back. Very poor form. FYI my wife and I are existing customers. SMH! Update: The Bellevue dealership has a new service manager. His name is Will. I just had a nice talk with him regarding the service department. He's aware of what needs to change and I'm confidant he will turn this service department into a polite experience for their customers. He also is taking care of my blinker issue free of charge. No five star review yet but have confidence that my future experiences will be much improved.

Management and sales staff were very helpful every step of the way in finding the right car for me, very patient and pleasant as well. Leith and Shawn did all they could to meet my budget requirements and get me the best car at the best price. Very satisfied with all they did and am enjoying my new Cherokee.

Our experience with Hal was very good. He was friendly and knowledgable, and even drove our car back to our house for us in West Seattle. The only reason for the four stars instead of five was because it took the financing person over 2-1/2 hours to call us into his office, even though we were paying cash and not even financing the car. Other than that, our experience was great. We've only had the car for a couple of days, but so far there have been no problems! We highly recommend Hal if you're looking for a used or new car.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

So thankful for a pleasant buying experience from our Sales Associate, to no pressure in discussions, to going over the vehicle equipment.

I'm guilty of using reviews a lot more than contributing to them, but I did have an excellent experience purchasing a Jeep Cherokee last week from Joshua Wallace at Autonation of Bellevue. I didn't need to visit the dealership until I was ready to check out the vehicle and sign the papers - they made that happen. I wanted a very specific configuration of vehicle - they made that happen. Josh focused on finding me what I wanted and addressing questions/concerns rather than pushing the sale. A bit refreshing. Many thanks. Happy Holidays.

I lease a Jeep Cherokee here and had an amazing experience. Shawn Becker is an absolute rockstar! Shawn was extremely kind, friendly, patient, and helpful. I would absolutely recommend buying a car from here. The sales people made me feel relaxed and under zero pressure. Shawn was kind enough to find a Jeep for me with a good price and all equipment that I was dreaming off. I definitely recommend this dealer.

They are fast, friendly, informative and caring. Love there 3 yr oil change package �

Purchasing a new Jeep from Ivan was the easiest auto purchase I have ever conducted. He was so friendly and accommodating (he even came to my house to pick me up and take me to the dealership) and knowledgeable about all the vehicles offered. Because I was purchasing this vehicle as a gift for a friend in need, Ivan showed genuine compassion and worked to get me the best possible price.

I was looking to replace our old 15 year old car and located a used car with low miles and in very good condition. I purchased what I was looking for for a very fair price and the whole process was quick and smooth without haggling.

I bought a new Jeep Grand Cherokee Limited from Hal Grant at this location in Bellevue. I'd recommend Hal to anyone searching for a new car. He is very well informed on the vehicle details and is a careful listener to a customer's needs. We got an excellent deal and never felt pressured. After running out of another dealer recently due the full court press by the sales manager, the overall experience was the exact opposite. I hope the service after the sale is just as good and the buying process.

Do not, I repeat DO NOT buy a car from Autonation. Of all the vehicles that I have bought in my life, or have been apart of the buying process, or even sold when I was on the sales end of things, buying my Jeep has been by far the WORST buying process I have EVER experienced in my life. First off, it took 3 days to buy my car from the moment I walked in the door to signing paperwork and officially owning my vehicle. Secondly, after signing the credit app, over 60 inquiries were done on my credit from pretty much every bank and credit union and loan house you can think of. On top of this, they forgot to have me sign a document during my initial signing process and did not inform me of this till almost 2.5 weeks since buying the car. Because of this error, it delayed the pay off of my car loan that I sold to them (which I had no idea this was happening). I finally signed the document and sent it back to them and thought everything was completed at this point. Last week I got a credit alert stating I was 30 days late on a payment (I haven't made a late payment in YEARS) and after logging into my credit reporting app, I was informed that my previous auto loan was 30 days late. How you asked? Because the dealership took 38 days to pay off my loan when they stated that it would only take 10. After raising hell in their dealership, they basically told me that they fucked up (duh) and the only thing that they could do at this point was give me a letter on official letter head from the GM saying that they fucked up. Did they give me that letter? Yes - but they put inaccurate information in it (wrong year and model of the vehicle I sold to them). Yes - I now own a beautiful Jeep that I love and am so happy to own, but after this entire experience with Autonation, my credit score has taken an almost 100 point hit (70 points due to this "late payment") and now I have to go through the entire disputing process (wasted time) on all 3 credit bureaus because they're irresponsible idiots and didn't pay off my loan like they said they would.

I bought a new Dodge Dart at a very good price, and the car drives very well, I'm very pleased with it.

Kasra and Ali took care of me, and made a usually stressful process easy. There is no haggling at this dealership since corporate sets prices, but they work hard to earn your business. I felt they were honest and want to take care of their customers. I was little bummed about the trade in price, but the car I bought was well under book and exactly as described. I set this up remotely and it was a bit unorthodox situation, but Kasra was helpful and professional the whole time.

Pretty good experience and 5 stars to Ramon! I would definitely recommend buying a car there. Keep it up!

The Vehicle I intended to buy was sold a few hours before I arrived there but the salesman was very helpful in trying to find a vehicle that got my need.

My wife and I bought a Jeep Grand Cherokee from Ramon Ramirez at Autonation Jeep in Bellevue. My son purchased a Jeep Wrangler from Ramon six months earlier and we had a great experience both times. Ramon is very knowledgable and low pressure which we appreciated, and we felt that we got a fair price. Everyone at AutoNation was friendly and efficient and made the car buying process simple. We would definitely go back and highly recommend Ramon!

Leonard was fantastic when my Jeep Grand Cherokee experienced a system failure. He took the vehicle in right away, bird dogged the problem and fixed it immediately. I so needed my vehicle and he delivered. My Jeep is now running well and safe because of Leonard and I truly appreciate his quick response to my problem.

For what was a bit of an emotional "change" of cars for me, JOSH WALLACE was very relatable & understanding. He allowed the buying process to be what was right for ME when so many other dealers I had visited could care less! The whole team (Paris, Michael) @ AutoNation Chrysler, Dodge, Jeep, Ram of Bellevue was wonderful to work with & made getting my Jeep Grand Cherokee dreams a reality!

Chris is the best in the biz! Always friendly! Always thorough. Makes the car repair/maintenance process a lot more enjoyable.

Timely and professional service. I have bought several vehicles form this dealership over the years and have always been treated well. I am very happy with their sales, service and parts and will, more than likely, buy my next vehicle from them.

Bought a Ram 1500 Laramie Limited and could not be happier. The truck is perfect for us, the price was great, got a fair price for our trade in. The overall process was great and so was Shawn Bedker.

We drove to Bellevue to buy the Jeep we found on the internet. It's a good car and we got a good deal. The sales rep did a great job.

I had a very pleasurable buying experience. I was greeted promptly and after explaining what I was looking for was shown a good inventory. No pressure and good follow up. Kasra was professional. I had been shopping for cars over the past few months and an observation I have is that most dealerships when busy, typically did their best to be attentive. For this purchase I took my time in choosing and when the transaction took a little longer they all stayed late on a Sunday night to get it done. Thank you

After visiting a couple of competitors, Autonation was a refreshing experience. The purchase was smooth and painless. The people I dealt with were friendly, knowledgable, and made you feel welcome. Low pressure and I would have to say...easy. Thanks.

I had a very good buying experience at Auto Nation. No pressure, genuinely nice and very helpful. I would definitely recommend buying a car from this Dealership!

We bought a 2016 Dodge Journey from Autonation this last Monday. Mike Paulsen was the initial salesman that was helping us out, but once everything was said and done we had spoken with another Mike there and the Sales Manager, Walley. All stand up guys, they really helped us out and made sure we were happy when we left. We even forgot to sign a couple documents correctly and they sent someone out to us instead of making us drive back there from where we live. I will definitely being going back there for my next new car! Thanks Team Autonation!

I always know that when I come in for any reason my car is handled with care, serviced without ever having any issues and is done timely and thoroughly. I made an appointment online, which is very convenient and came in for the regular 20k servicing and used the shuttle service to go to the mall and kill some time. Customer service from Chris Holbrook, is excellent. I am sure all the service techs are great but Chris has always been above and beyond.

Car serviced for recalls and an issue that was addressed

Very good purchasing experience. Sales person was very knowledgeable and friendly and the finance department was very efficient. Have purchased there before and would purchase there again.

Visited the service department for an oil change. They seemed to do great work, but my "change oil" message did not get disabled. Will go back to request this update.

Came in for my 4th visit regarding my brakes screeching and finally got resolve with the assistance of the Service Manager.

Fantastic. Rear break light needed replacing...not particularly easy on the new cars. Called Chris Holbrook at Autonation service in Bellevue where I bought the car and he said bring it by I'm here all day. stopped by and he immediately went to the parts depart5ment to get a bulb and tool and replaced it while I waited. took about 5 minutes! No charge!!

Friendly, helpful, honest, no hassle, no pressure They found the car we wanted, they met our price, we inked the deal

I have had a lot of cars. Lexus, Mercedes, Honda, etc; and no service department outperforms Bellevue CJD. Chris is the best!

Enjoyable experience. Would recommend dealership to family and friends.

I had a very negative experience with the service department. I was chanrged for work that should have been covered under warranty as I was initially told when I dropped vehicle off. I drove my Jeep in to the shop and had to have it towed to another shop to do repairs after I found out that it was actually not a warranty covered repair but by that time they had torn apart much of the Jeeps rear end and then charged me even more to have it put back together just enouph to get it towed to another shop. This experience will effect my desicion to purchase another new vehicle from this dealership in the future.

Internet sales staff are incredibly rude. I had worked a deal out before driving 3.5 hours only to have the price different. When I looked to my wife and said lets go home the salesman said "yah, just go home" as he walked off

JOE AND HIS TEAM DID A GOOD JOB THE CAR WAS FIXED ON TIME

First scheduled appointment for an oil change on a new truck took one-and-a-half hours. Second scheduled appointment for an oil change and tire rotation took two hours. Reported a slow leak in one tire which was 10 lbs. low at the time, and was told they could not find any leak... they did not pump the tire back up.

Mike, Wally, Ali and Larry were all helpful in their own way at helping me get the vehicle I truly wanted. Mike was very knowledgable on all the features of the Renegade. Thank you for making it all happen.

Basic oil change went well. When I asked about changing the fuel filter they couldn't. I believe the answer was no tool.

I was having my car serviced. It was good experience.

Ivan was an excellent sales rep. He provided us all the info we were looking for, answered all our questions and went above and beyond to meet our needs. He went out of his way to come in on his day off to deliver our vehicle and made sure it was in tip top shape upon arrival. A+++

After having horrible dealership experiences time and again, we found ourselves at AutoNation in Bellevue working with their internet fleet department. Mike was very reassuring informative and a great pleasure to work with. I know that when we are ready for our next purchase, it will be with AutoNation! Thank you for everything, we love the Durango!

Amazing experience at AutoaNation Chrysler Dodge in Bellevue. My wife and I had zero experience buying a car, and the folks at the dealer were super accommodating and patient. We were interested in a Jeep Grand Cherokee, and Ivan (big tall dude, can't miss him) was very thorough in his "tour" of this great car. He showed us every nook and cranny, and took us out for a test drive. After deciding on the Grand Cherokee, the actual buying process was straightforward. Ivan helped us fill out all paperwork, getting insurance, and getting a good rate on the car. Big shout out to Ali as well for all the help. Ultimately, this is a great place to buy your first car and to feel comfortable and at home while doing so. Thanks again to Ivan and Ali!

I went in for oil change and it took 2.5 hours. After going there twice and being told they were down a technician I decided to wait and was told it was going to be an hour. Once the oil changE WAS finished I HAD TO WAIT AN EXTRA 10-15 MINUTES FOR SOMEONE TO GET OFF THE PHONE AND DO THE PAPERWORK. I LOVE MY JEEP BUT WHEN I GET READY TO TRADE IT IN I WILL NEVER BUY ANOTHER CHRYSLER AGAIN BECAUSE OF THE ISSUES I HAVE HAD WITH THE SERVICE DEPARTMENT.

Wait for an oil change was over two hours. People were friendly enough but refused to deal with the multiple recalls that are out on my vehicle. Happens every time I use the dealer for service.

Completed the process online to make an appointment for service with no issues, and got the usual result - on time with getting me processed in, prompt shuttle ride home, notification of requested diagnosis and estimate, and a phone call as soon as a delay was encountered. Completion call was at the promised time, shuttle ride was prompt, and processing out was quick and complete. No issues with completed work. As has been the case for over 2 decades, I will continue to do business with Autonation Chrysler Dodge Jeep Ram Bellevue.

Our 2003 Jeep Liberty started to experience intermittent electrical problems. We feared that these would be difficult to diagnose and costly to repair. The silver service team listened to our concerns and were able to efficiently solve these issues within our budget. Our great old car is once again a reliable partner thanks to a quality dealer.

complete new engine install. Could not be more pleased. Ram truck (2010) runs better than when I originally purchased new. All systems operating perfectly. Temp and pressure read puts accurate and providing correct information allowing tracking of break in period. Engine runs flawlessly with impressive absence of noise and vibration. No leaks, drops or disappointments of any kind. The only place I have experienced such fine service was Mercedes Benz after purchase of new vehicle. Extremely happy a tremendous improvement since last I delt with Dodge of Bellevue. Would highly recommend service rep and his entire staff. Philip Bellevue

We met Kamel at the store. Our English was not good, but he was very patient and helpful. With his help we finally found a great car. It was a pleasant experience.

Good communication with clients and good scheduling and shuttle services.

Overall good experience. A couple post buy requests fixed at no cost, but a couple others have no response.

Joshua Wallace at Bellevue JEEP just helped me buy a 2015 Grand Cherokee Overland. Joshua is an all around good guy that listens to you and gives it to you straight up, without the hard sale. A true professional. I highly recommend Bellevue JEEP over other local JEEP dealers I visited. Take my advice and save your time. Buy at Bellevue JEEP.

Took my car in for its 40K mile inspection and service late for my 8:30AM appointment. My car was done before 2:00PM and I received two calls updating me on its status. Thank you Chris Rider.

Chris on the Blue Team is a real asset to your company. Great service.

One of the easier auto buying experiences, pretty laid back.

My oil and tire rotation was done in a timely manner . I was not told I had the wrong oil dipstick which showed a quart low after oil was changed . I found out online that this problem has been going on for 5 years . I went back the next day and got the correct dipstick . In the future you might let owners know when updates are in effect !

I was thinking of buying a Jeep Wrangler for sometime and I was not at the point of actually making a purchase. Auto Nation complemented my schedule, I ordered a custom Jeep and they made it happen with precise communication and facilitation. They never pressured me, gave me an excellent invoice price and the trade-in value for my car was very fair when the sales tax savings was factored in. I dealt with several different sales people and sales managers and they were all committed to excellent customer service! I would buy from them again and recommend family and friends!

Chris Rider in the service dept. is the employee that bosses dream of. He made the best of a day when they were short handed and got me in and out.