Overall great experience and would recommend to anyone

Shopped on line, built car on Jeep web-site, and came to dealer with the info ready for the order and a cash purchase. Not the dealer's fault but amazing how slow the processes are for ordering andthe actual purchase transaction

Visited in service department on morning of 3/14/20. Cheerfully greeted by the tech as soon as I walked in; problem diagnosed in minutes. Non-working cars are a hassle. They made the pro cfc ess a pleasure.

Great service and nice waiting area!

Great service! They had the car and deal I was looking for!

Great buying experience

Great buying experience, got 2 jeeps and process was fast and professional

Do not buy a vehicle from these guys. Worst experience I ever had. They do not honor their word. They are extremely rude. I will advise everyone on my experience who asks. The absolute worst customer service. They had zero knowledge of my vehicle performance. Incredibly unprofessional. Never again for me.

Brought car in for appt.; parts needed were not on hand; was promised car by 10:30 next day; no one called to give me an update; I called service dept. at least a dozen times; never got through because automated answering system looped back to the original voice--repeatedly. I complained to Manager on hand - Star. She was most apologetic and said she'd forward my concern for lack of communication to the service mgr. Never heard back!

Great service department. Classy!

Great service! I am very satisfied with all works.

I brought my truck to have my radio repaired in the middle of January and was told the part would have to be ordered. I was told it would be arrive in 2 weeks and it is now almost a month and a half later and I can not get a phone call returned, let alone any answers from the 4 people I have spoken to so far. Their automated menus run you in circles when you try and call in and I have been told 5 times now that I would get a call back and have heard nothing. I am getting really frustrated and would like to have my vehicle finished... I would not recommend taking your vehicle here!

Difficult diagnostic problem but the foreman of the techs literally went out of his way and drove with me to isolate the problem. The problem still exists but they are the only shop that acknowledges there is a problem and they are researching with corporate to figure it out. Although frustrated with this issue, I am impressed with the service department , especially the foreman. I have no doubt that we’ll eventually solve the riddle..

UPDATE: FIVE STARS!!!!!! This is the fourth Jeep we've purchased from this dealership. The entire transaction from beginning to end was very positive and actually enjoyable. Our sales associate, Ramon Ramirez, is absolutely delightful and was exceptionally knowledgeable about the Jeep Wrangler that we wanted to purchase. He is definitely one of the best sales people we've ever worked with on a vehicle transaction. Starr Wakefield was also instrumental in assisting us with deciding which style we wanted. Her patience and wonderful sense of humor were greatly appreciated. Paula Miller in the finance department was easy to work with and had all the paperwork coordinated/organized and ready by the time we'd finished our test drive. Highly recommend this dealership - no games & very fair prices! And, we're thrilled to see Joe Murphy as the new service manager - he's a great guy & exceptionally honest. Highly recommend!

Everyone I encountered at the service center was super nice- from the guys at the desk to the shuttle drivers that took me home and back. The only complaint is that my appointment was at 10am, but when I finally got a human on the phone to get a status update at 3pm, they said it was just going into diagnostics. They are probably very understaffed, as I tried over and over to call with no luck. But anyone I spoke to was very courteous. I was just upset that my appointment was set early, but wasn't serviced at that time. And that I had to call for updates. I have a toddler and didn't expect to not have my car until the next day. Fortunately, they had the parts to fix the issue of my vehicle. But giving a lower rating due to communication.

Thank you for your help and always appreciate your service support.

The salesperson Michael Paulsen did an outstanding job. Very professional, personal and honest! Words, it seemed while shopping for a car at other dealers o could not really use. Just truly a great experience!

please don't go here for maintains, please!

Raymond Toranzo took care of me and my 2011 Jeep Grand Cherokee last week. He was super. I came in for what I anticipated was was an oil change, Ray pointed out that I needed new tires ( and explained why) so my service call was much longer than I had hoped. He kept me updated every step and the way and answered every question I had. I would definitely come back to this dealership specifically because of this individual. He treated me with respect and courtesy all day.

Went in to get an oil change, had no apt. Was worried they couldn't fit me in but to my surprise they did. They were very kind and efficient! Thanks AutoNation.

Great Service and great deals!

Treated very well, car left clean, technicians kept me up to date while work was being done.

This place is unprofessional and I shall not be returning. You'd think the service department would actually have people who answer the phone and / communicate with their customers. Nothing but a bunch of young college kids "working" there now. And half the time they ain't working

To be very specific, I would give Trenton Nichols (Sales manager, ecommerce) and his sales guy Ivan Burazer (sales advisor, ecommerce) a 5 star rating if I were only rating the people I interacted with the most. I believe the way I was treated overall by this sales team was much better than I experienced at other Jeep dealerships in the area. One reason I give Trenton and Ivan a 5 star rating is for their patience as we were emailing back and forth about a new vehicle purchase for almost two months! My partner and I were focused, doing our research, and planning, and it was probably the longest that Trenton and Ivan have taken to sell a vehicle. For us, the time was worth it as we were combining this vehicle purchase with some home projects that had to be completed before buying (e.g., driveway replacement). When I was finally ready, I reached out to Trenton and Ivan, Ivan updated me on their current inventory, I chose the vehicle/color that we wanted, and Trenton finalized our out-the-door price within two days. Also, I appreciated that Trenton cut through any b.s. and gave us a *fantastic* deal on the vehicle. On the third day, I headed over to the dealership, and finally met Trenton and Ivan in person. Ivan was very accommodating, showed me the great features on the vehicle we had chosen, and let me test drive it, alone, which was highly appreciated! However, I didn't need to drive very far, as I knew in the first few moments of driving that it was the right vehicle for us. I came back, and Ivan and I worked through some details (insurance, minor paperwork, etc) and then I waited for the finance person. To be clear, I came in with my own financing and downpayment ready, so I figured it would be a quick signing and I would be out the door. I was pretty excited, as Trenton and Ivan did not push any extras onto me, and things were going smoothly and quickly, exactly the way I had hoped. Then I met the finance person... This person was different and high pressure, and pushed multiple warranties and protections in a way to instill fear. One package of warranties and protections I was offered, came out to $7000! I made it clear that I didn't any of want the packages, and that all I wanted was to drive home our new Jeep. After I said no to the packages, we began signing the paperwork. However, later in the middle of signing the paperwork, the finance person slipped in another protection package, including some of the same options that they offered initially but at 1/3 the cost of what they first quoted... meaning, I would have dramatically overpaid had I agreed to any protections the first time. However, I did my research and know what I might expect with vehicle, and I felt very confident that I didn't need any extra warranties and protections to make me feel better. The second time, I said just one word, "No". This high pressure experience with the finance person was off putting, in complete contrast to Trenton and Ivan, and made me want to speed up the process to get out of there. Importantly, dealing with the tactics of the finance person is what I and everyone else hates about buying vehicles at dealerships... It happened to me with the first vehicle I bought over twenty years ago, and it seems that dealerships are still using the high pressure model of selling cars that people hate even today... This is why I am giving Autonation Jeep a 3 star overall. If the finance person did not come on so strong and would have stopped urging me to buy warranties after I said no the first time, I would have given a 5 star because of the fantastic deal and the sales guys were low pressure and great. Finally, I want to specifically note that I shopped *multiple* Jeep dealers in the area before settling with Autonation Jeep, and I can tell you that I would rate the other dealers worse, based on the sales teams alone! Thus, I recommend working with Trenton and Ivan beforehand via email to minimize stress upfront, but when your pricing is ready and you go into the dealership, be ready...

After getting the runaround and games from about 4 other dealerships, I came into AutoNation and am glad I did. I like the "no haggle" pricing they have. EVerything is transparent. The people are friendly and attentive. Pricing was good. I bought a preowned Jeep, which they fully detailed before I picked it up and had it topped off with gas. Its the little things that make a difference.

Ivan was the sales rep that worked with me. Overall the process was relatively painless and hassle-free. I really appreciated the transparency with which this dealership conducts its business.

recall , service and rental car all went very well.

Had 2 warning lights on dash . Checked into CJDR Bellvue. They sent Chris the Service Manager , a picture of the defective part,and then replaced it . Total time was less than 2 hours and the bill was 200.00 less than I expected. Awesome !!

Amada was fantastic, she had everything ready for my appt. for my oil change.Very helpful.

Real Quick service. The Techs Know what they are doing! Cost was also very reasonable! They even showed me a picture of the defective part before they replaced it. Super Service !

These folks were polite and courteous throughout the whole buying experience. They demonstrated patience and flexibility during a slightly complicated deal. I would highly recommend buying a ram truck from AutoNation in Bellevue.

These guys were great. Took my car in for an oil change, They ended up cleaning up my engine bay and rotating my tires. I was out of there in 45min. Thanks for the great service.

Arrived at 8:00 am on Friday for an oil change. Even though I hadn't made a reservation, Ray in took my Grand Cherokee and had me out in less than an hour, even after finding a screw in my tire and repairing it. Thanks Ray !

Came in for what I though was a scheduled warranty service however it was my mistake, i did not have an appointment. The service advisor still took my car in and had the service performed, did an inspection and toped off the fluids while I waited, maybe 30min. Perfect!

Ray was super helpful, oil changed and back kn the road.

The people seemed friendly enough but not very responsive and never really took care of the problem I actually took my Jeep in for. They don't act concerned nor fully engaged with the customer. Its just an assembly line. I'll go to Jiffy Lube next time...

Brought my vehicle in for my 30k mile service. Dropped it off before they opened at 5:45 am using the key drop. Showed up at 5pm and they still weren’t finished with a tune up. waited around as they worked on it. Still was not finished. I had to reschedule to finish the tune up. So I had to come back dropped off keys in early am and was told multiple times by their staff that I could have the courtesy shuttle pick me up at 2:30pm at my job. Waited around until 3pm with no shuttle and no phone call. When I got a hold of the driver he said he wouldn’t be able to get me until 3:45pm. Less than ideal situation. Could have saved me a lot of time with better communication and customer service. If I didn’t have a service plan with Ram I highly doubt I’d return to this location.

This is the second time I have brought my Dodge Dakota in for a recall repair. Both times when I made the appointment I was told the part was in stock. This second time, when I made the appointment I was assured the part was in stock. Then I received a call on Saturday to make sure my truck would be there Monday for the repair, I asked again, if the part was in stock and was told yes. I don't live in Bellevue. Making arrangements for rides is a pain, especially when they can't make the repair. Not Happy!!

Tim was a great help with a complicated repair issue. I recommend their service team!

I would not go here. My experience with the service center was extremely frustrating. The only saving grace was Amanda Nowak.

Just bought a 2016 Lexus IS 300 AWD from this dealership last week, love the car, nothing wrong with it, run like a charm. But when it comes to customer service, then don't waste your time at this dealership. After I signed all the paperwork and made a down payment for the car, I was then informed that there is only 1 single key fob comes with it. I was taken aback a little bit and asked the sale person. I was given the answer of going to Amazon to purchase another key fob whether OEM or not (to my liking) and come to Lexus dealership and they would be happy to pair it to the car for a fee. In the excitement of having a new car, I didn't pay much attention to it and drove off the lot. Couple days later, I was followed up from the sale person asking if how do I like the car. I replied that I love the car and can't seem to find anything wrong with it, but then it popped up in my head that I was given only 1 key fob with the car so I texted the sale person back to see if the dealership can resolve that for me. She said she would have to ask the manager (Trenton). She came back with the news that I got the car at a very good price already, so if I want another key fob I'd have to pay out of my pocket and also many pre-owned cars don't come with a 2nd key. After that, I texted back but this time see no reply from her end. 2 days passed and saw nothing back from her so I decided to call straight to the dealership, requested to speak to the manager myself. Trenton, the manager was out of office, so I was transferred to a different manager who was in-charge at the moment. Her name was Star (or something like that). I explained everything to her, told her that the dealership should be able to provide me with something as standard as a spare key. She told me that the dealership couldn't do anything about it because not all pre-owned vehicles come with a 2nd key and refused to come to any resolution. Seeing that she didn't want to resolve this, I told her I would have to write a review about this issue with the dealership failed to inform me about this issue before I sign the paperwork. She then told me that I'm entitled to write any review, that I can go ahead and write whatever I wanted. So here I am, writing this review and letting future car buyers to stay away from this dealership because they don't believe in providing excellent customer service nor returning business to come.

Parts desk had no clue!

We had a very pleasant buying experience. We were helped by Janice Campbell from the test drive through the sale and she was professional yet very friendly. The car was prepped impeccably. We were treated well by everyone we had contact with.

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that’s why it’s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their “fix.” They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver’s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy’s advice. Bad idea. The next day it’s raining and my car is still leaking on the passenger’s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side’s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership. Update: I thought just the passenger side is leaking. However, driver’s side is still leaking where my carpet is wet even though I completely dried it out the day before.

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that?s why it?s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their ?fix.? They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver?s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy?s advice. Bad idea. The next day it?s raining and my car is still leaking on the passenger?s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side?s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership.

They were totally backed up and couldn’t perform all the services I wanted after sending me some coupon enticing me to use the services. They were too busy to give my e a quote on a collision repair even though they could have kept the car all day. Overbooked and total waste of my time, bad 1st service experience!!!

My experience so far has been a good one. The sales person (Jeremy Bolstad ) has been very friendly, informative and proactive. The prices seem to be much lower than most dealerships in the area. At a glance they seem to have an huge stock of new and slightly used jeeps. My only complaint is the long wait times to sign the loan paperwork. Considering it's December 31st and there is a ton of people buying cars today I expected to wait for a while. Update 01/01/20 I added one more star because of all the hard work that the loan manager did. It was a challenge but he made it happen.

I had a excellent experience while at AutoNation in Bellevue. The staff was knowledgeable and extremely friendly. It was a quick seamless process to get me into a new Jeep that I love. Thank you Starr and Ivan!

Jeremy Bolstad from Autonation’s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

Personally took the time to show me all the features of my Jeep Cherokee

Jeremy Bolstad from Autonation?s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

Great salesman (Doran), who though new was pretty informative, kind and professional. Their inventory was restricted, resulting in compromising on my part (limited V6s and navigation options). It was also the most limited negotiating I’ve ever done especially without a trade. My husband had a better experience in Kirkland especially with their inventory. The maintenance/extended warranty I was offered was over $7000 extra. As a consumer who tends not to buy into extended warranties and this being my fourth Jeep purchase, it was bar none, the most expensive I’ve ever come across. The Jeep Cherokee (replaces an eight year old, reliable and beloved Liberty) is wonderful and much more than I expected. The buying experience, through no fault of my salesman (hello management) was less than desirable. UPDATE: I left messages in response to their reply with no response. I don’t know what they would do to make the experience better? The experience was OK, not awful, not fantastic. I provided an honest review.

I recently took my Chrysler in for my quarterly oil change and can't say enough about the service. The team they have working there are so friendly and customer service oriented. I not only got my oil changed but they do a thorough examination of my car and make recommendations as to things I may want to get done down the road. I also had a slight glitch in getting my truck latch to connect and they took a look and fixed it for me on the spot. I have been so pleased with my Chrysler 300 which I purchased there in 2014 but more importantly I am totally impressed with the service and the time they take to talk to make sure you are a satisfied customer when you leave. I highly recommend Auto Nation and want to say thank you for making me feel like I am your only client each every time I take my car in for service.

They want to sell you things that you dont need. New car want to sell you tires 2019 guys.

Sondra was awesome. very friendly and informative. The sales piece was quick and easy and everything went smoothly.

Quick service and good people. My go to for dealer based service on the east side.

Easy to work with, quick service...

Tim is great. He worked hard to get me a discount from Mopar

Changed oil. Didn?t bother to reset the error message in dash. Didn?t bother checking air pressure in tires. Solved another car issue (rattle in floor board) but took 4 days to do it

No issues so far, of course, there is room for improvements from the dealer side.

Overall very good. There is confusion in the service dept. about AAA discount on service. Your facility is listed on AAA website as offering a discount?some in the dept. affirm this, others don?t.

Shawn was excellent to work with. He understood my needs and wants. In doing so we cut through all the typical BS. He was honest with pricing (no hidden surprises) and fulfilled the role of a true salesman by being responsive, direct, and advocating for me to management. All the lead up took place over email/ text. When I arrived everything was as promised and we were in/ out in about 1.5hr. In the last month my direct family purchased 3 Jeeps and 1 suburban. Working with Shawn was by far the easiest and provided the best car buying experience.

My salesperson was very cordial and I appreciated my interaction with him however once passed to the finance department, my experience went down some. I don't feel like I got the best possible deal rather I felt like what I had agreed to with the salesperson was quickly forgotten and all efforts thereafter were to drive the cost of my new purchase back up. Also I am NOT a fan of Capital One who is the finance company they choose to use.

Bought a used Jeep - that had a issue that was discovered during the test drive - told me it was fixed and 3days later same problem occurred. It was picked up and no communication from anyone at the dealership. Super disappointing... get the feeling that they just want to move inventory and nothing else... I would have excepted more from a national company like autonation... don’t think I will go back for the new truck I am planning to buy!

7 months ago I had to find a dealer to do the airbag recallon my 2009 dodge sprinter motorhome. After trying several closer shops and being denied, Autonation said no problem, bring it in. The staff was VERY FRIENDLY and the service to my motorhome was top notch. It was well worth the drive from Burien.

I went in with a check engine light on and rough running. The technician identified the problem as a faulty battery and cables. That did not fix the problem, next up was replacing the spark plugs and cables and that did not fix the issue, last attempt was to replace the infectors, that failed as well. They said that a ignition box would be required to fix it now. I told them to stop the work. I could not even drive the car home. I ended up having it towed to a junk yard. I was still charged the full cost of the repairs made. Beware of initial diagnosis.

Hassle-free pricing!

Great experience. Lived our salesperson Robert and love my new Jeep

I went in for them to replace my daytime running light and my fog light bulbs. relatively quick and cheaper than I thought it was going to be.

Iven is best sales person

Husband dropped off Jeep for a scheduled (first ever) oil change. Told the dealer we were in no hurry-contact us when it was ready as we own a business down the street and could pick it up anytime. Three days later we called to see if it was done and was told (after a very long hold time) that it was not ready-strange...Called back two days later and was told it was ready, stopped in to pick it up. After waiting 20 minutes we were told by the receptionist that it could not be found. When we asked to speak with the manager he said "Well, how do even know you dropped it off?"-accusing us of not leaving the Jeep with them! We assured him that yes we did, and were assured that it would be found and we would be contacted. We opted to catch a ride back to work due to the rain and informed them to contact us once it was found. Upon pulling out of the driveway in the shuttle we saw our Jeep pulling into the dealer! We asked the driver to turn around and take us back upon discovering that the employee driving our Jeep was using it to haul parts that had been picked up somewhere else! Mopar boxes all over the back of the Jeep-we were floored. When we asked what was going on the manager said "well I'm not sure-this has never happened before". Not only were they using our car to deliver parts, they ran the entire full tank out of gas, AND NEVER GAVE IT AN OIL CHANGE! Stay away from this place.

I know I’m not alone when I say this, but I HATE CAR SHOPPING! It stresses me out. But Ramon was a great sales associate & made the whole process enjoyable!! I came in knowing exactly what I wanted, what I wanted to pay, & he showed me what inventory they had that fit my criteria. The manager, Starr, and the finance manager, Jim, made the financial part of the deal easy & painless!! They were all so friendly & I really appreciated how stress-free the whole process was. I got my dream car & the best part was it was a stress-free, enjoyable process from start to finish & it’s all thanks to the excellent staff I got to work with. AutoNation does not disappoint! Go see Ramon! 🤩

Excellent experience.Sandra was our salesman and she was amazingly knowledgeable about the Renegade. No haggling, no pushy or shady salesmen or managers. Just a smooth, easy purchase and with a good trade in value for my car and great financing experience with Josh. Thank you Sandra and Josh.

I have been searching for cars for about 6 months online and started going into the dealerships to look at actual inventory and get an evaluation on my trade in over the past few weeks. AutoNation of Bellevue was my last stop last weekend but by far the most pleasant and I felt like I was talking to a friend about what I was looking for and why. I went back the next day after sleeping on an offer and when I went back it was the same experience thanks to Janice, Star and Larry. I highly recommend AutoNation but this location specifically if you're in the Seattle area!

1st time in to the service department Friday for my 16' JKU. Had called the day before and asked the woman who answered for a 50k service or one that changes all my fluids, filters, etc. When I arrived at 7am they had me down for a quick lube oil change only plus had my phone number wrong which was the reason I never received a confirmation text that she said I would get. They said they were booked but could fit me in. I told her if it was a big deal I would come back as to not waste both our time. I left the Jeep and waited for a text update as was told. Afternoon no text so at 1:30pm I tried calling and got their answering service run around. (See other persons reviews for this same problem) After me trying to call a few more times I finally called parts and asked them to relay a message that I needed to know when to expect the car back to plan for a ride. Finally after 4pm they called and said the rear differential fluid has some metal and they would need to open it up to look at it but not until tomorrow (Sat.) I said "OK" not knowing that even though I drove the Jeep in with no issues I would not be able to drive it out once they looked at the rear diff. They didnt even offer worse case scenario or approx price to fix prior to looking at it. It was just left up to me to find out later. So as I was waiting around Saturday for them to call me after looking at the rear diff., with no call by noon I decide to start calling the service dept. After more run around, leaving a message with an offsite answering person, I waited again until 2:30 when I asked my wife to stop by and see what was going on. Once the rear diff was opened, they said it looked pretty bad and needs to be replaced, even though Its my daily around town driver and I never noticed any issues. I'll swallow my pride and pay up the $1500 for their expert service but 1st I asked if it was under warranty? They did not check was her answer! After checking it was but I bought it in Canada so Factory warranty is void in the US. WTF Jeep? After another wait for a return call, I called back about 6 times before the service manager answered to tell me at 4pm Sat., that the rear diff kit is now 5-8 days out! This is the Dana 44 and the most common part around for 4wheeler enthusiasts and monkey wrenches that have 4X4's. 4 wheel parts keeps several in stock with different gearings which I even offered the service woman to go purchase for them just to get the work done so I don't have to wait 5-8 days! I also let her know I have an aftermarket warranty that would cover parts and she said she would call them Tuesday since she's off on Monday! Wait a minute I asked, no one else can make that call Monday? No she says! What kind of service department is this? It should be called the Unservice department! Now I'm waiting 3 days for her to come back, make the call, order the parts 5-8 days more, and fit me in to schedule and complete the work sometime well after Thanksgiving! I know one thing I am not thankful for this season and it is Jeep Service at AutoNation Bellevue.

Chad was very helpful, professional, and their service department got the job done quickly and had a rental car available so they took care of the recall and an additional repair done within about five hours. Made it pretty headache-free. :)

Terrible experience. Will not ever go back. If I could have given 0 stars I would have. I brought my 2012 Jeep Wrangler in for the second time to the Bellevue Dodge / Auto Nation dealership to have the oil changed and a 5 tire rotation. I made an appointment. When I showed up there were quite a few cars and one couple at the counter so I got in line and waited. I was in line to check for my appointment for about 15 minutes when another woman showed up, walked in and was helped right away by an attendant who had just walked in, completely ignoring the queue that had formed behind me. When I was finally helped and getting checked in, I asked about my service contract I had purchased and still had a few services left. The attendant told me I didn't have a contract. I quickly retrieved my paperwork from my glove box and showed him that I did in fact have a contract. He quickly pointed out that the contract had expired a few months ago and the $150+ dollars I paid for the 3 services were all void - that the contracts are provided through Mopar not their dealership and that was that - he would not honor the contract. I went ahead knowing I literally paid for 3 oil changes I didn't receive. I don't drive my Jeep much except for overland adventuring so the miles don't accumulate very quickly. That aside, I needed to get oil changed so I told the attendant I wanted an oil change and a 5 tire rotation. He was like uhm, nobody does that anymore ...the tires wear funky if you do that...I insisted he include the tire rotation and also informed him that I had owned the Jeep since it was brand new, always done a 5 tire rotation and never had any issues. I signed the work order and away I went. Upon my return the attendant sent me directly into the payment counter, didn't go over anything on the service sheet, didn't discuss any potential concerns or anything ...just sent me in to pay. When I got the bill it was $109. I was like whoa wait a minute $109 for a conventional oil change - are you kidding me!!! The cashier said oh it's full synthetic - he should have told you that from the start. I was like uhm well he certainly did not mention that and if he would have I would have gone to Jiffy Lube and paid $45 tops. She had me go back to the attendant to discuss. He was like well you signed the work order - you knew how much it was going to cost. I said uhm, I don't remember seeing any of this information on the initial work order. His response was "so you are saying I forged your signature". I was just absolutely dumbfounded. I said who pays $100 for an oil change and he replied with "I do". Well yeah, maybe when you have a brand new car and use full synthetic oil and get your oil changed every 6000 miles instead of conventional oil every 3000 like I have for the past 7 years in my Jeep! He at no point offered an apology or explanation or anything. There was nothing I could do, no further argument I could make so I had no choice but to pay my bill and leave, which I did. I told him I am never coming back here again and his response was "good". I would not recommend ever going to this service department. I have had such good experience at other Dodge dealerships. Usually the attendants are so thorough and explain everything and then ask for you to complete the survey when you receive it because they apparently get dinged if you don't complete one. It's unfortunate how poorly I was treated. I am a great customer and they just lost me forever - and anyone I talk to I will make sure they know my story. Bottom line - don't ever let them sell you a service contract if you don't drive that often because your contract will expire before you use it. Also unless you want full synthetic oil in your vehicle, don't go there. They told me that's all they use now.

Customer Service Rep. Chris Rider is the BEST ! Knows my vvehicle and always makes sure every need is serviced to requirements. I'm very satisfied with service..

After having some serious issues at other dealerships, I had a great experience with the team at AutoNation Jeep in Bellevue. We had all but given up on our search, but Ramon and Nick took the time to help make everything easy for us. There were no false promises, only realistic exactions and great communication. If you are in the market for a new vehicle, start here.

Best buying experience period Shawn went to great lengths to be sure I had the exact Pickup I was looking for.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

I purchased my 2006 Ram 3500 from Dodge of Bellevue. I have it serviced their regularly and it runs like new. It has over 270,000 miles now, more than the distance from here to the moon (225,623 closest and 252,088 farthest). I hope to make it to 500,000 miles with this truck, God willing, then I will have reentered into our atmosphere and then some. Wish me luck!

We currently own/lease two vehicles from Auto Nation in Bellevue, and although, we like both cars, we have found that the service in general at the Dealership to be lacking to say the least. I have ordered in person a window shield glass replacement about 2 months ago. A month goes by and I do not hear anything regarding the order. I called the service and parts department but was not able to get hold of them. Nobody was answering the phones including the operator. A few days later I was able to speak with the operator but she was not able to have anyone in service answer the call (what?). I then left a message to the manager asking him to contact me regarding this issue ASAP. Never heard back from the manager either. By then, I was beyond frustrated with their lack of follow up. I went in person (again) to the Service Department to find out what was going on with my order? They could not give me an answer, and after waiting around for 1/2 hour as they scramble to find out what went wrong, they offered to do some research and call me back once they were able to locate the windshield glass. Another 2 weeks goes by, and no phone call from Auto Nation (What is going on??) . I then called the service department and after several attempts was able to get through a service agent that could not tell me anything. At the end of the conversation, she offered to "reorder the part" and follow up with me. By now, I am wondering if they dropped the ball a long time ago and never ordered the part in the first place. But how could that be? I was there in person, and watched them order the part. I am without words to explain how could this even be possible. But I am certainly not without words to express the dissatisfaction and mistrust towards Auto Nation of Bellevue. I would not recommend their services to anyone. As I finish writing this review I am still waiting for that phone call with an update that may never come. It's sad :(

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

Easy to work with personal. Chad is the best. Worked with him for years. Good quote for Exhaust Manifold replacement. All E-coupon discounts honored.

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

Chris Rider is a fantastic service writer. He cares and his customer service is 2nd to none. Thank you Chris for your continued stellar work!

Nice people, very friendly. Service and sales both a great experience.

Worst service adviser ever. No communication on estimated day of completion or status of vehicle. Actual work was good.

Service quality is good but pricing is quite high for services.

My wife and I just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Best experience ever. We were able to complete most of the details by phone and email so when we went to the dealership we were in and out. The car is beautiful and the team helping us was fantastic. Thank you Auto Nation, We will be back.

I have been having my Jeeps serviced here for several years. They have gone out of their way to take care of my needs even when things get complicated. I would definitely recommend them.

The wait times to get an appointment can be long but the quality of service has been to notch.

Had to return my earlier leased car and took another trailhawk, I was well informed by Ivan about different options I have and he did help me with overall return and buying process - good experience

Had a great experience buying from Shawn. The process was painless and he did a good job taking care of us. We'll be back when we look for our next vehicle.

Ivan Burazer and Starr were absolutely amazing

My car has been in their garage for 2 weeks. They won’t even respond or call back

Integrity & transparency dovetail with brilliant, warm, non-pressuring staff. I recommend this business highly.

Go here if you're fine being INCREDIBLY overcharged. Hourly rate is immorally high.

Yeah uhhhh no

Irresponsible dealer. Poor customer service. Bought a new car and has items missing. Then they gave us the wrong parts and basically refused to give us the right ones. Pacifica has worked good so far but customer service is definitely pathetic.

I will not be returning to this service location. Customer service entails proper follow up and not leaving things in the air & assuming a customer knows what's expected. I paid a $50 admin fee for AutoNation Chrysler Dodge Jeep to call my warranty and get explanation of benefits. The fee I paid should have included time spent to verify if my warranty would pay for my rental car while my car is being fixed. I'm now stuck with almost a $300 bill for the rental I did not ask for. The service advisor offered a rental since they needed 2 days to repair my vehicle. He never explained this would be my responsibility especially since I paid a $50 admin fee for AutoNation to call the warranty company. I am disappointed with my experience at this location, I'm stuck with a rental bill you guys could have invoiced the warranty company and I feel your service advisor failed in explaining any of this to me. I'll be taking my business elsewhere in the future.

The price for an oil change was much larger than we discussed. I spoke with the clerk about it and show said she look into it (not intending to get back to me). It was $90 for an oil change that should have been $70. It was higher because it needed an extra quart of oil--didn't you know that when I brought it in--its a dodge--I think its deceptive. I won't come back to Dodge of Bellevue for oil changes or routine repairs.

Great experience. Jeremy was awesome, knowledgeable and able to get us in and out quickly!

Everyone was very professional. Amanda was especially helpful in providing me with information necessary to make a decision on prioritizing the importance of the car repairs.

Their service is good. They have crafted technicians.

Shawn was incredible! I was just coming out of a 15yr relationship with my volvo (loved that car) Shawn was able to very quickly assess what was important to me and took the utmost care to answer any of my concerns. What he didn't know immediately, he was able to find out there on the spot. He really went above and beyond for us - we misunderstood the package that was on the original vehicle (had thought it was the cold weather) he knew this was a super important feature to me, and even though I was "fine" with the original car, he wanted to make sure I was "wowed" :). Well, he delivered, beyond what I expected and also far past any sales experience I've ever had. He even rescued my favorite Maui Jim's from the original car :). Truly can't say enough great things about Shawn specifically, and the dealership. My husband has been in automotive for 30yrs, knows the industry, and we were both more than impressed with the care and integrity from start to finish. Highly recommend the Bellevue Jeep dealer, and would ask for Shawn!

Terrible customer service just for a tow in! Snotty lady was very rude! Then they wouldnt answer their phone! Do not do bussiness with them. Even the service advisor was rude as the girl stood there playing with her watch not doing anything! Lucky i cant do negitive stars!

This is very very bad company I brought my car for change oil but after 1 month I understood that they change oil but didn’t fill it enough and my car got damaged in engine

No hassles, no car buying stress dealing with pushy salespeople. Very satisfied with service.

Amanda was great. wen I called for appt. for recalls I was not offered a rental car, told that I had to take the shuttle since I did not purchase car there. upon arrival Amanda informed me I could get a free rental and she set that up for me. that all worked great. I had 2 recalls done and oil change. the only issues were that I had no new stick that says when my oil change was done and due next, the oil reset button was not reset on my jeep. I paid for an oil change but can't even be sure one was done. My car was also parked way out and I had little room to maneuver and had to back up between a lot of cars just to get out. Just not great door to door service.

Went there for a few questions regarding my old Dodge Charger. Really was in a tight spot and was looking for assistance in gaging my options. They seemed friendly at first and had me fill out some forms. But once they realized the condition and age of car it was a wrap. Even called back regarding some service questions I had, and I got put on hold and tossed around. Ending in up at the voicemail of the "manager" who I dealt with before I left. What Can I say, they service the wealthy... wanna make the Big Bucks.

This location was great! I have a Volvo under warranty. When I made my appointment with the online system it make it sent me to this location. I thought it odd at the time and when I checked I discovered the system had done it in error. I was getting ready to go out of town and the service representative checked to see if Volvo could get me in but of course they could not. The service representative asked the technician if he could do the oil change and he told her as long as we have an oil filter. They tracked down an oil filter, did the service, and when they found out it was under warranty agreed not to charge me. They had me in and out in less than two hours. This was customer service at its finest.

Janice was very professional and took the time to find our perfect car with the features we wanted.

We have good and bad experience here. The good: Ivan B was courteous and a nice sale person. I contacted Ivan In April 2019 and waiting for the car that we wanted to be available for 5 months. The negotiation was seamless. We really like him. Starr, the manager, also helped find the car. When she found one available, she reached to us immediately, and we purchased the car that day. The bad: watch out for the finance guy, James D. He is so shady and intentionally lie to us and put us into another loan. We told him repeatedly that we were pre-approved by First Tech and wanted to use First Tech. He disregarded it and submitted our application to TD with much higher rate. My advice is be persistent on what financing you want. He will say anything to prevent you to do that. He said the bank was closed, even so, he could submit our application via CUDDLE program. All lies.... and he told us another lie the next day, when I asked about my financing application. He said that our application was mailed via FedEx already that morning. Another LIE!

Best service center in Wa

I wasn’t greeted by anyone when I walked into Service! There were 4 advisors working on other customers but no one looked up & said be with you in a moment or acknowledged anyone. After a while one of the advisors was open, he asked for my last name & got my paperwork to start check-in & then walked away, providing me with no update, I waited about 10 more minutes & asked the open advisor if I was checked in & he said no he was just trying to help the other advisors out. It took about 25 minutes to get checked in & I had someone outside waiting for me. Not welcoming or customer service focused! Lots of opportunity for improvements!

Took my Jeep Grand Cherokee for its first service and had a wonderful experience. The staff were fast, efficient and very friendly. Thank you Amanda and Chad.

My experience with Ray and the Jeep dealership was quite pleasant. We came in with a trade and got back what we're expecting and a brand new renegade. Thanks for a smooth process and overall great experience!

Buying a vehicle is not easy; and Shawn did all he could to make it easier for our BMW X3. We exchanged emails while we were still out of the country and he responded to all of them rapidly. During the purchase day, we looked at several vehicles and Shawn was extremely kind to bring up the keys and offer test drives and to be honest we might even exhaust him a bit; and then we wanted to proceed with a car that was not in their inventory but he was again very kind to offer personally bringing it from a nearby autonation. Even if you are not willing to buy a used car that might not be in their inventory but in another autonation, I strongly suggest that get in touch with these guys first. Overall, we are supersatisfied with all the professional service, beginning from the initial email inquiries upto the installation of our new plates...

Great Experience Ivan and Starr were a great team. They did what they said made things happen. When you need a vehicle I recommend AutoNation Chrysler Dodge!

My experience at Dodge of Bellevue was so far from my usual above and beyond service I had been use to for years. It started with a cancillation by them the day before my appointment followed by an email that sharing that you for canceling and hope I rescedule. I had already dropped off my truck anyway because it had gas put into the diesal tank and I didn't want to drive it. I get a call that next week that an estimate of $17,000 was to repace as they said " filters, hoses and other parts". I said just drain it and change filters plus put in new oil. For weeks I got no calls and each time I called it was excuses like we had to order filters ( this is the Dodge dealer), lift rack is tied up, working on it tonight, ect. At almost three weeks later the manager steps in and gets it done ASAP. It was $700 not $17,000. The stress was over waiting day by day and sleepless nights that I had to find a new truck or pay $17,000. The nightmere was over! Thank goodness for management. My past experiences led me to want to buy anouther Dodge. Now I still like Dodge yet feel I better find a new dealership to work with or go with a truck company for service.

Chris from the blue team is instrumental in helping to pin point where mechanical issues might come from. He is always helpful and makes sure I receive the best service available.

My review is regarding the service department only. I work with a company that has 40+ fleet vehicles and we have been sending the occasional vehicle to Auto Nation Bellevue for service repairs for about 4 years now. I have no issue with the repairs we have received as everything has always been top notch when we pick up a vehicle after repair. My only issue has been with lack of communication. The service department has always been a little hard to get ahold of, usually I have to call multiple times before I even get through to a person. Most recently, I dropped off a vehicle on Friday 8/23 for a mirror repair and received an email the same day asking for me to call them for an update. I called, and was told that the mirror would have to be ordered and there was a check engine light that needed to be diagnosed, which I approved. I received no callback after that on Friday and eventually called on Monday, 8/27 asking for an update. I was told that another part had to be ordered and I would be updated when the vehicle was ready. I received no call for update after that. I called no fewer than 6 times (possibly more) between 8/28-9/5 with varying results. Sometimes when I called, it just rang for several minutes with no answer. Once, I spoke with my account rep Amanda who at the time was unable to log into my account to confirm the status and was promised an email as soon as she logged in, I received no email. Another day, I spoke with someone else and was told Amanda was with another customer and was promised a call back, no call back. Another day, I spoke with a different person, Amanda was yet again unavailable, this person promised to call me back "within 15 minutes", no call back. Finally I spoke with Amanda on 9/5 who told me that the vehicle would "probably be ready by 4:30pm-5:00pm" that afternoon, I received no call to confirm if it was ready so I called back and left a voicemail at 6:00pm (after closure) asking for a callback the next day, received no call back. Called again today at around 11:30am, 9/6 was told that Amanda was busy yet again and would receive a call back when she was available. Rather than hoping for a call back I called an hour later and spoke with a different rep who was able to finally tell me that the vehicle was available for pickup. I understand that AutoNation and it's reps must be very busy and that repairs take time. However, this vehicle was there for two full weeks, and in that time I received one email contact (on the first day it was there) and (maybe?) one phone call regarding this vehicle. I know they had the correct contact information as they contacted me by email first, and also I provided each person I spoke with with my phone number. Two weeks with no contact or update after being promised multiple times that someone would contact me is unacceptable. My company will be taking our business elsewhere from now on.

Good ateccion,

Generally very good , although there seemed to be a few hidden charges added, which brought my final price 'Up' about $4000 on top of original asking price.

Our salesman Ramon was great - knew all the vehicle information, but not pushy at all. Helped us find exactly what we wanted even though not on site. Overall buying experience pretty quick and easy.

I don't own a Dodge but my friend has a Jeep that was affected by a recall. Received great service from the service department. Cannot comment on parts/sales department.

Janice made the entire buying process of our new-to-us car both seamless and enjoyable. Her expertise and genuine pleasure in helping us made our experience at AutoNation really comfortable. She went out of her way to have the vehicle cleaned and the gas tank filled before we left the premises. Her subsequent follow up the next day was professional and not at all intrusive. And when we shared the news that the car had passed its independent inspection, I think Janice was as thrilled as we were!

Did not enjoy experience. Went in for warranty work cause what they fixed went bad 2000 miles later. Didnt fix the problem when went back in. Never had a dealership do this before.

When I arrived at service center at Bellevue, WA shop . I was sitting in my car for 20 mins and no one came up to me. Bunch of workers walking around and ignoring me.

Sadly service was not as I expected. Costly waste of my time 14 hours and no correct fix. Will not return.

I had a wonderful experience buying my Chrysler Pacifica Hybrid Car from CDJR Auto nation Bellevue. I called the General Manager Nick (super nice guy) in the morning and discussed my intention of buying the car.Nick patiently answered all my questions and proposed i come by to the dealership to see the car in person and engage with the Sales team.When i went to the dealership, he came to greet me and introduced me to Jeremy (also a nice guy!) who completed the sale for me. It was late in the evening and after closing hours but Nick stayed back to ensure everything goes smoothly. The service people had already left and the detailing on my car wasn't completed so i decided to stop by next day to pick my car. After talking to my bankers next day, i came to know that i will get better APR if my husband is on the loan/title too. But i had already signed paperwork last night with just my name on the title. Hesitantly I called Nick, being the super nice guy he is, he said "No problem, we'll take care of you.Your husband can sign the additional paperwork today when you come to pick up the car". When we provided my husband's work details, Nick told us that we are eligible for 2 FREE Oil Changes.We would not have known about the freebies, if Nick hadn't told us. I really appreciate how Nick takes care of his customers!! Kudos to him Jeremy walked us through the car features and before we knew it we were the proud owners of our new car.Our car buying experience was nothing short of awesome.We were so glad we came to CDJR Bellevue to buy our car! Thank you Nick,Jeremy and Josh for your wonderful support!!

VERY UNFRIENDLY AND TOO BUSY TO HELP ME. I AM HANDICAPPED WITH TWO SMALL GRANDCHILDREN IN THE CAR AND HAD MY CAR DIE ON ME AND THEN RESTART. SINCE I am alone for the weekend with the kids I was hoping someone could just take a quick look at it. They were not nice people, so I won't be going back there.

The sales staff is nice and decent.

Our sales person Jeremy was very knowledgeable about the car and was professional and courteous. He made sure we knew what was happening every step of the way . The only problem we had was waiting for the finance officer ( not his fault) . The couple a head of us took 2.5 hours asking questions. I didn?t mark down for that as it was not in the dealerships control. Price was great , better than anyone around for 50 miles .

After reviewing various car websites, I found the car I wanted at the Chrysler Jeep AutoNation in Bellevue. The people (Jeremy, Star, Zane, the dealership manager) were just awesome, knowledegable, helpful, friendly - also no question was too dumb, so add patience in abundance. I bought my used Lexus there and every step of the purchase and delivery was handled professionally, with thought and care. The car was detailed out beautifully, including removing some bush scratches on one side of the car. Everything they said would happen, did, everything agreed upon was delivered, no empty promises nor hardcore selling. Just reasonable responsible and excellent customer service, dealer service, financial service throughout the process. Their set price and the 5 day try it out period (and if you don't like it bring it back), allowed me to have a mechanic double-check the car and he was impressed by what he saw. Just one last thing - I would recommend that if you go to AutoNation, be sure to ask for Jeremy. He was so helpful from beginning to end and was wonderful working with me about every little thing - he made things go smoothly and comfortably. I will be recommending this dealership to my friends, family and co-workers, etc.

By far the best car dealer service jeniece is the best. Thank you for helping me getting my jeep wrangler 2019

Easy scheduling service; service staff extraordinarily friendly.

Janice, Starr and Ryan worked very diligently to get this deal done for me, Everything from picking me up at the airport to making sure the vehicle was perfect when I picked it up. Great experience with a dealership. No weird stuff just do the business and move on. I appreciated that greatly.

I stopped by AutoNation CDJR Bellevue late on a Sunday night, without appointment and was greeted warmly by Starr. She was very clear and transparent about my trade-in options and what we were working with and introduced me to Jeremy, who put as much care in my purchase decision process, as if he was working with a personal friend. Since my purchase decision spanned overnight, their inventory enabled me a color choice, which was much more difficult than anticipated. Both Starr and Jeremy made it fun and took the time to walk out with me and discuss the pros and cons and never made it feel rushed. I could not recommend Starr and Jeremy more, in partnering with you in your decision process.

Really great service!!! I was going there to search at the cars. I was going to test drive one but I forgot my license. But one of the sales associates, Janice Campbell, was so friendly and helpful, and gave me her card, and some advice for when I get a Challenger R/T. She also welcomed me to test drive the car anytime. SUPER nice and SUPER friendly service. Thank you so much Janice, once I'm ready for it, I'll be right there with you guys.

They were fast , efficient, the price was right and the car was fixed.

Ivan was incredibly professional and helpful. This was a great car buying experience!

Jeep is the beating heart of America

I had first gone to Jeep of Seattle where they were making the process so difficult that we needed up just walking away and I called Jeep of Bellevue and told them exactly what I wanted and they prices match what I was wanting to spend and had already had the car ready to go for me by the time I got there. Mike was who had helped me out and I could recommend him more. I was in and out within just a couple hours and absolutely received 5 star service.

Very professional staff (office and shop staff) and a very busy and clean shop from the looks of it. We are a tow truck company that from time to time delivers vehicles to Dodge of Bellevue so this review is based on the experiences and interactions with the service department staff. We have never had any issues when dealing with any of the employees at Dodge of Bellevue's Service department. The staff is always very friendly and everybody has a great attitude. Keep up the great work guys!

Consistently poor experience with service department. Getting in touch with an advisor takes several voicemails and escalation to the manager. Promised deadlines frequently are not met. Issues take multiple visits to solve. Stark contrast with the Mercedes dealer just up the road. Makes me think hard about getting rid of the Jeep just to avoid this level of service.

When I came into the dealership, I already knew which car I wanted to see because I'd researched it online. I had contacted them, got an appointment set up, and when I drove into the lot, the car was right there nearly at the front door. The staff was very friendly, let me have a test drive before I ever went into the showroom. Very laid-back vibe. Nobody pressures you. They work on a "what you see is what you get" perspective with pricing. So there's no haggling. and after I got there, I realized this is the second car I bought from this dealership in 10 years. I didn't even realize it... It just felt right. That must say something!

The people that work at AUTONATION Crystler Dodge Jeep Ram Bellevue were extremely friendly and helpful. I would definitely go back to buy another car. 100% recommend they will treat you right

While they were very nice via the phone and seemed like they’d be pleasant to work with, I was very disappointed with their business. After weeks of working with then and finally finding a car that met all the criteria I had set for it things but weird. First they scheduled an appointment for me to come see the car and potentially make an offer. Now the car was a couple thousand dollars above my car range so I made some movements that would allow me to make the purchase, and I was set to do. The week leading up to the appointment they called everyday to check if we were still on, until the day before came I noticed the car was removed from the ads. I figured maybe they thought I would but the car so there was no reason to keep paying advertising but I decided to call and ask. I asked if we were still on for tomorrow’s appointment to see the car and they said yeah they’d see me tomorrow and that my seller is very excited to meet me. After I explained the ad situation they said let me check. Then they let me know the car had been relocated to Spokane and had gone up $4000 in cost. Then asked if there were any other cars I’d be interested in. If I wouldn’t have called in they would have had me drive 30 mins one way to their dealer to tell me they had got rid of the car. Very disappointed with their business and internal communication.

This has been the worst experience I have ever had buying a truck. First thing first they are very kind to you Until they have your money. What happened to my wife and I was we made the deal on the truck I wanted we agreed to give them cash and a post dated check for the down payment. So we had 20 days to come up with the money to cover the check Ok no problem. So about 7 days go by and l go in and cover the post dated check. So you think everything is fine that’s all taken care of WRONG. In about a week they try to put the check through our Bank lucky I didn’t have enough in our bank account to cover the check. Needless to say we got a bounce check charge. And 1day later they try to run it through again another bounced check charge. This is the point I find out what they are doing. So we call the dealership and try to find out why this happening. We owe them them nothing at this point so they give us the run around all day so my wife goes all the way to bellevue too the dealership because we are not able to get anywhere on the phone. She goes in with the receipt For the 1800 dollar that we have already paid to cover that post dated check. They treat her like she is crazy and finally She gets to talk to the man that took the money in the first place. So he tell her he has no idea how this happened and he pushes A few buttons on his phone and says that’s all taken care of now. So what’s Again we think it’s all straightened out Wrong Again. A week goes by and We start getting bounced check charges again for the same check. So we call the dealership again and this time they are straight up rude to my wife My wife can hear the secretary tell the finance manager it’s that woman again. He takes the phone and says he doesn’t know what happened again. This time we got the number to The financial department they use elsewhere Ends up it’s in California. The lady that is at least nice to my wife which is in tears at this point. Come to find out no from the dealership ever called that place at all not when I first gave them the or any other time after. Please just take your hard earned money elsewhere.

Josh Mejia cfs manager got me into a 2019 Renegade with $200 down & not so good credit on my 1st visit to Autonation CDJR OF BELLEVUE

After waiting 2 hours for my "diagnostic to be done. It was finished and for the one repair I needed it was double from what I was quoted for another mechanic (AAA and BB approved). I said I'd go else where. I waited an additional 40 minutes for my car to come up

When you are onsite the team is always great. When you are trying to reach them via phone it is almost impossible. I left multiple voicemails to see if my car was done after being told it would be done in a day and they would call me once it was completed. I finally got a hold of someone on day two who told me it was done. Not sure why they did not call me back or answer one of the other 4 calls. How a dealership does not have a text or email system about your car being done or a way to contact them outside of a phone line is beyond me.

WORST SALES DEPARTMENT I have dealt with multiple Jeep dealerships but Autonation Bellevue is the worst in terms of transparency and treating the customers with care. First off, after the first dealership visit for a test drive, in email communications, these guys never maintained a single thread. I have had to deal with multiple people in multiple email threads with no real connect amongst themselves. I ended up repeating my case details every time. Secondly, they lied (I have email threads as proof) throughout the process on the numbers that they will acknowledge. After submitting all the documents (~10 documents from pay stubs to SSN card), they came up with numbers which were freaking 40% more than what they promised. Pathetic experience. I'll highly advise any of my contacts NOT to deal with this dealership at all.

Let me start by saying that I would absolutely return to this location. I've tried both sales and service at all the Jeep dealerships in the area, and have consistently had the best experience at Autonation of Bellevue. However, this time I'm giving only three stars, because the overall experience could have been better. For my service advisor Chris Rider, I give 5 stars. For the Enterprise rental car employee Alyssa, I also give 5 stars. Their website, however, is TERRIBLE. I design automotive websites for a living, and this is one of the worst I've ever seen. (Among other things, it showed the price of an oil change as $79.99 even though it asked what kind of car I have, which is a diesel and costs twice that.) And their phone system is not currently working at all whatsoever. You can't even leave a message. I tried a number of times to get through to any human, and could not. I even tried leaving a message through the chat system. No luck. I asked them to fix the easy-open door sensor, and they said it was fixed, but it was not, so I'll have to come back. The cashier was completely unresponsive when I asked her questions about the bill, as if I were an alien creature speaking Martian. Please fix the phone system, Autonation. A dealership where you can't reach a human and can't leave a message is not going to work long-term.

These guys are great. Service advisor named Tim is absolutely amazi g, and has made a loyal customer for life.

My wife and I had the worst car buying experience at Autonation Jeep imaginable. Below is a quick rundown on their failures. -said they would repair items we found on truck, took 45 days and multiple calls/visits to get it to happen -still haven’t got the permanent license plates -we scheduled the repairs with service but when we dropped off the vehicle they had zero appointment or knowledge of repairs supposed to happen -sent the wrong parts so had to wait even longer -service dept doesn’t answer the phone/return calls -Travis the sales manager will tell you anything but doesn’t pull through List goes on and on. Long story short, but somewhere else Auntonatio Jeep can not be trusted!!!

I have been to 3 other dealerships in the area and Autonation gave me the best deal by a mile! At first I bought a brand new 1500 which had defective radio and Chris from service was very helpful and honest to tell me that they can not fix it. Spoke to Starr from Finance and Ivan from sales and I was able to return the vehicle and exchange it for a different one that works Perfectly with all the same features and payments were the same. It was a frustrating experience but this dealership was very helpful and took care of their customers. I will be definitely be buying my vehicles here. Thank you

Very professional, felt they did a thorough job. Wait time was a little long, but that's ok to get good service.

Had car serviced for several items. Air conditioning and ambient indicator completed as it should be. You had my car for a week, but when I picked it up, I noticed that the check engine indicator was still on and each of my tires were under the recommended 38 PSI. I'm not sure why this occurred but I'm disappointed Eric Petersen

Janice offers great service. Vehicle is good!

I purchased a 2019 jeep Cherokee from Autonation chrysler Dodge Jeep of Bellevue for my wife.The sales person Myles was very professional and helped with the jeep we wanted.Josuo in finance made it fast and easy to get the financing done.great job all around from autonation in Bellevue. Thank you Robert

First time Car buyer here, i left in tears: 24 year old, BSN degree, new grad, RN, NO credit: i had been talking to a sales rep previously, we told car type and car color. i specifically stated i wanted neutral colors, nothing crazy "LIKE RED". we talked several cars before i decided on the Dart. we Talked numbers, i sent him all the needed info and i WAS SENT numbers afterwards. i made an appointment to test drive the car. my sales person stated the day he was not working but gave me the name of the person who would be doing the appointment for him. day of appointment: i show up, 15 mins early. the sales person I am supposedly scheduled with had gone home. thats fine, the new person said he can look up my profile and see what was talked about. he finds my information. there is a Dart available to test drive in a different lot. ok, thats fine, i will wait. the car pulls up. its red. ok thats fine, im not that crazy. if i love the car and how it drives, who cares about the color. i test drive: i love it. I decide we can go ahead with the next step. he needs my info... i state ive given it already, i even show the email and the numbers sent previously. im told it doesnt matter, the numbers were an estimate (keep in mind i gave the original sales person ALL my info already) its an estimate and they need to run my numbers again. they are COMPLETELY different from the original. AND im told they would not improve at all as a first time buyer. i ask about the sale info: my degree and job in hospital were supposed to help me get a car. nope. again, "this is the best deal your gonna get on any car, anywhere (any dealership) because i have no credit and am a first time buyer." i leave in tears. They say that if your mad about something, don't instantly retaliate, wait a month. if you are still made then write a letter. Its been 3 years. ive saved this review THAT LONG. and still felt it needed to be posted. Incompetent, Manipulative, and Rude. I ended up going to Toyota in Renton. Got a great deal, with new grad RN prices and a wonderful experience. AND when they ran my numbers they stuck to their word about final numbers.

Sales staff was knowledgeable, friendly, and helpful. Finance procedure was a bit tedious. Overall, satisfactory new car buying experience.

Recall parts needed to be ordered so I was immediately offered a rental car.

Third try is charm. (1) We tried to order our jeep from Kirkland Rairdon. That was worst experience with salesman flat out lying to our face when trying to order a custom jeep. We ordered from another dealership. (2) did our first oil change and 5-tire rotation at a Seattle local only to be disappointed when they did a 4 tire rotation when the work order was very clear with 5 tire change and they said they did a 5 tire rotation. Hint: brand new tire still on the rear mount is a good clue about the lie. (3) Bellevue Jeep, service manager was great to work with. She was very pleasant and helpful. The service guys had a hiccup but made good without even blinking an eye. That is what makes a service department a 5 star service. Not when things go well, but when things come up and are taken care of immediately. Thank you Tiffany(?), Tim, Nat. Regards Jeff

If you are looking for a straightforward professional no hassle experience I?d certainly recommend AutoNation Jeep in Bellevue, WA. Kasra was extremely professional, knowledgeable, and represented himself as a clear customer advocate. His follow-up and handoffs where seamless, assuring that the buying process was short and to the point. Clearly a cut above what I?d been experiencing in this current looking/buying process.

In and out within one hour for recall issue Great service

The sales team is amazing. I came in and knew what I want but due my credit history I wasn't sure I could make it happen. I first dealt with Mike Paulsen and he was very professional and actually knew quite a bit about the product. My mind was set on either the hellcat or the SRT jeep that they had they let me look at both. Then I had to deal with the finance manager, Josh. Due to my credit history it made things difficult but Josh stayed late and worked hard to get a bank to accept. He actually succeeded and I was able to drive away with the Jeep SRT. Timing was important to this because in our Car Club we had a member pass away and the memorial was this weekend. I needed to show up in a proper vehicle and the team made it happen.

Totally Unsatisfactory. I would not give them even one star if it wasn't necessary to post this review! Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Just had the best buying experience at Autonation - ask for Ramon!!

I always take our Jeep Grand Cherokee here for services. It's always efficient, courteous, with good communication. Most recently, they went above and beyond , Chris in the blue team, uncovered a problem with a burst cooling hose behind the diesel engine by the turbo. This is not a serviceable hose and should last the lifetime if the engine... It was a 2,400 dollar repair. I have AutoNation platinum extended service warranty which at first did not want to cover it. Chris persisted, and together withjeep HQ and the dealer itself they found a way to cover it. AutoNation warranty did not pay(my understanding..this was not super clear to me) Thank you very much for covering this gap. Lessons learned: 1.Autonation jeep dealer in Bellevue is a great place to get service. 2. Jeep Chrysler quality control has been substandard. 2 major cooling repairs in 2 years, mileage is 46,000.. both covered by warranty 3. Autonation platinum warranty is questionable. My repair should not have been denied in the first place.

Great service and friendly interaction from Ramon when we purchased our Jeep Cherokee from AutoNation Jeep in Bellevue. Excellent experience.

Per prior posts on this site the dealership mentions "Please call our General Manager". As expected you get phone menu path to know where with no ability to contact anyone directly and messages not returned. To all who read these posts: DO NOT HAVE YOUR JEEP SERVISED HERE; unless you need a simple oil change or basic service.

Very unprofessional sales staff. They did not keep us informed on the status of the car readiness and loan process. They twice gave us the impression that our loan was approved and the car was good to go just to call back and change the rates on us. We expect them to be clear from the beginning about the requirements and state of the process. This was a huge disappointment.

I live 150 miles from autonation so I called over the night before and set up for the jeep I wanted. Jeremy was the one I talked with and the jeep was there the next day. the finance girl went the extra mile an got us a lower interest rate. We were treated well. I would go there again next time if the numbers turn out right again.

Best dealership in Washington State. I always buy every car for all my family right here.

Quick service, always with a smile. thanks

Service reps should honor the line order when people show up. A guy cut infront of me but there were only 3 at 730am so I didn't mind. Everything else went great!

Came to get an extra key Farnham for my Jeep. Service was excellent and super fast. They are efficient and nice!

This place does do a good job. I had my vehicle brought in to get some transmission work done, and they did a good job. However, the reason I did not give it a 5 star is that it's really hard to get in touch with customer service (for scheduling) via phone. I called many times and left many messages within a week. I almost gave up when I went to their website and chatted with someone (I was really surprised someone was actually online). Anyways, if it's easier to contact them, I'd certainly would give them a 5.

Nothing but problems with the service dept. Sales was great, service was a PITA!!

I visited the service center in the morning(~10AM) and gave my car for service and told them that I would pick it up at 5PM(while returning back from my work). The service advisor told me that he would give me a call once it is done. I waited for their call until 04:15PM and gave them a call to check if the service is done. The representative told me that it is done and I have asked them why they didn't give me a call back. She didn't have any answer. ThenI called the Automation shuttle guy to pick me up and take me to the showroom. He wouldn't take my call(In the morning, he told me that the pick ups are available until 5PM) and so I had to take an Uber to pick up my car at the service center. My service advisor was not at his desk and and so I have talked to other advisor and he told me that the pick up should be available and not sure why he is not picking up the call and not sure why my advisor didn't give me a call once it is done. I have been to Autonation at multiple locations for the last 5 years but this is the one of the worst customer experience I ever had. I would give them 2 star for their customer service.

Friendly sales reps, no pressure. I had a change of heart on a car. I was expecting resistance, hurt feelings and difficulty from the sales staff. They were very understanding and reversed the transaction without any issues.

The service department is horrible! Avoid this store to fix your Jeep/Dodge/Chrysler car! The technician there knows nothing about the car. I brought my car to this store for oil change/maintenance. They suggested a bundle of expensive maintenance work. I am okay with that since they want to make money. But right after the next day, my engine light was on, then I visited the store again, they said it's a maybe battery issue without logic. I had to visit the Rairdon store in Kirkland to fix that. It turned out some parts of my car was loose, which I believe was caused by the careless maintenance work. If you want to make your car work again, avoid this store, go to the Kirkland one!

Christopher Rider at AutoNation Chrysler Dodge Jeep Ram Bellevue always gives outstanding service! I know I can bring my vehicle in with no worries and have honest top quality maintenance done. He is excellent at communicating what needs to be done and keeps you updated on the progress of your vehicle. I am greatful to have such an amazing service technician to take care of me and my wheels. I would highly reccomend him to anyone who needs service for their vehicle.

Made buying experience a pleasant one. Great staff and convenient location.

Easy to deal with, kept their word on everything they promised, got it ready when promised, cleaned and fueled the car before delivery, explained policies and warranty, worked on phone, by email, by text, and in person to answer all questions. lived up to all commitments and promises

Service center is the worst. My 2011 Durango had an obvious transmission issue but the service center recommended that we replace the rotors and water pump then “go from there”...seems logical when the car won’t shift from 2nd to 3rd gear every time we get on the freeway. Don’t waste your time.

Shawn was super knowledgeable about wranglers and great to work with. He was not pushy like salespeople at other dealers.

Sandra she it’s not help at all

Keep up the good work

Parking lot is horrible. Delivery trucks WILL block you in.

Our salesperson Janice Cambell was friendly, knowledgeable, and efficient. This was the best car buying experience my wife and I have had in our 20 yrs of marriage.

We had a great experience at AutoNation in Bellevue when we bought our new Jeep. Our sales person, Shawn, was extremely knowledgeable and helpful. His friendly, upbeat attitude and pace was exactly what we needed. He wasn't pushy but was able to answer everything quickly and spent many hours with us, over several days. His wisdom, insights and trustworthiness kept us coming back to Jeep until we ultimately made our purchase. A great experience overall and we are very happy with our new Jeep cherokee!

Amazing dealership who clearly understood what I was looking in a car and provided me the best deal while clearly explaining all the aspects of it.

I purchased a Ram Promaster City van from AutoNation and the transaction was painless (except that it still takes a couple of hours to complete!). The no-haggle policy is great, all dealerships need to adopt this method so car buying is way less stressful! You know what you will pay when you get there, nothing more or less, other than the extra warranty that is offered (and optional). Great place to buy a vehicle.

Easiest car I have ever bought. Shawn did a great job on delivering the deal and Grand Cherokee that was promised

Great

I had a worst experience with them they don’t care about your feelings they just need money I inquired about a car and also been their to see it but they told it’s not yet cleaned or need some more work so I can’t test drive i was ok with that because they at least showed me the car and promised once it is ready will give you a call and I can come for test drive, next day i get message it is still not ready , next day again i get a message it is sold for a walk-in They didn’t even bother to message me or call me and i was dreaming about the car very bad experience never expected they harmed me the most

Almost impossible to contact anyone in service by phone. This is described as a phone up grade problem and will be corrected as soon as possible. In person service is friendly and professional.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

Chris, my advisor was great at communicating with me in regards to the status of my car. The communication I had with the service receptionist was not good. She continually forgot my name and what I was calling about in the 5 min period and hug up on me in the same call. Overall I have had great experience with AutoNation when leasing my car but getting them on the phone has always been a challenge.

Super great customer experience! Spoke with Jeremy on the phone about a pretty sick jeep they had in stock and we drove down and purchased it. He was extremely helpful throughout the entire process - both before and after we bought it. 10/10 would recommend

my son bought his first car from this place , with 90 miles when purchased the car he bought has been in the shop over 16 times and more than 3 months of services done , had to replace all items below: Rood leaked , transmission, turbo flow, valve gaskets , oil leaking ,shifting , dash went out , back up camera , computer center counsel , quite working , struts went out , steering replaced issues, car would just stop running in traffic. The only answer they would ever say is well it is under warranty . This has all happened in less than two years and less than 32,000 miles . dodge dart never buy one . Dealership new there were major issues and took advantage of a college kid that was only 22 years old . This place has no morals an dis just there for the quick sale . Then to get the money from the dodge everytime you go in . takes weeks to have your vehicle even looked at . they do not even back there own vehicles . they tell you your on your own with the manufacture we just sell cars and then do the repairs. When there was snow they did not even de-ice the vehicle and just had me go pick it up on the snow and ice myslelf

Easy to do business with, I did not feel rushed or pushed into my car buying decision. Thank you guys for the new-used car, it's great!😊

Everything went great Ramon made sure I go the car I wanted.

Overall I’m very satisfied with our purchase and with Janice our sales representative. Though relatively new in the business, she went out of her way to get each of our questions answered in a timely manor. And the other salesman she referred our questions to were seemingly happy to be of help as well, leaving me with the feeling that there is real camaraderie among the “team” at Autonation. It was indeed a hassle free experience. There was no “I have to check with my manager”. Janice was the only person we dealt with, other than Starr, the financial person, and they both made us feel at ease and unpressured-which, in my experience, is particularly rare at the financial closing. I feel we received a fair value for our trade as well as a fair price for our new Pacifica. There were just a couple of minor hiccups that keep this from being a 5 star...the final detailing was rushed and likely not done by the regular crew as it was about 6 pm on Saturday when we finalized the deal. There was also a misunderstanding regarding the spare tire - there is none, as is common practice these days, apparently. I have no reason to hesitate in recommending Autonation to others.

I have not brought my car there because trying to contact the service Department to get a price for labor on an install is impossible. Called three times always transfer to someone else which then goes to voice. Taking my car and business somewhere else.

The Service department crew was professional, accessible, responsive, and friendly. Work was done on time and as promised. Staff made the entire experience easy, from drop off to pick up. Wouldn't hesitate to return.

This crew always tries to go above and beyond, even serviced my car when i showed up a day early and were able to replace a flat tire within inventory so it was done in an hour.

My apologies. Was attempting to leave a review for Chrysler store in Bellevue Nebraska.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

I had a nice experience at ths AutoNation location. The employees there sold me what i wanted where there was no push to a more expensive model. I prefer to do business with friendly and helpful people. Two thumbs up for Trenton, Sandra, and Starr...

I received a mandatory recall notice for my 2015 Jeep Grand Cherokee and called the dealership to schedule an appointment. I called 3 times the first day and nobody ever answered the phone, all I got was an endless loop of recorded messages. The second day I called twice, same thing. I then called a 6th time and selected the "sales" department. Of course someone answers on the very first ring. I explained that I had called multiple times over two days and couldn't reach anyone in the Service Department. He took my name and number and said someone would call me right back. Guess what? Nobody ever called. The following week I called several more times and FINALLY a human answered the phone to schedule my appointment. The service itself was fine but I was beginning to think they didn't even have a service department...not exactly customer service at its best.

People at Autonation Chrysler are very carrying and they know their job very well

I had the pleasure of working with Myles and Star to purchase a vehicle for my son on his birthday. They were wonderful to work with and although we had a couple of challenges, they were determined to find the best vehicle for him. Myles even delivered it personally to our home to surprise him. They have a customer for life!

I can't speak to the buying experience, but the service department is top notch. They solved a computer issue on my vehicle that two other dealerships failed at. Also, they know how to triage quick issues to get you out fast instead of keeping your car all day.

We spent time with Ramon Ramirez as he showed us the inventory for Grand Cherokees. He took time to show us our options and found just what we were looking for without having to compromise. He made us feel very comfortable, as he did not pressure us into purchasing when we weren't ready. We left and came back the next day, and he was already busy with another customer, but he still made time to price out our vehicle and ensure we took advantage of all available rebates.

Miles is beyond words. Great guy, very thoughtful and considerate. Had the car ready before I even showed up. Wonderful experience, absolutely.

Jeremy was extremely helpful and personable through our entire experience. He made us feel like we were family. Great car buying experience!

Watch out, if you use coupon for car service, your car will be serviced by a "non-master" technician with lower pay rate! I cannot guarantee if that technician knows the difference between gasoline or engine oil! Here was what happened to me: I was trying to use a standard Mopar coupon for a full synthetic oil change at the time of checkout. Very interesting things happened...The cashier did not allow me to use it and explained that I have to present the coupon at the time of the service order. I have been doing the same thing with another Jeep dealer without any problem, so I asked for an explanation. They asked the manager Tiffany and here is what she explained: If I use a coupon, they will bill a lower rate which would have distributed my service job to a "non-master" technician who has a lower pay rate. They even uses examples that if I pay less, they have to hire a "JixxxLube-level" technician to do the job. Ouch...This is shocking to me that this dealership or Mopar has such double standard to discriminate service jobs by whether customer uses coupon or not? OMG, this is unbelievable in today's industry... What's worse is this manager is a total denier...I asked her to write down this reason in paper so that I can use this to check with Mopar if this is company policy. She refused to record her words and reworded it to be "Service will need to be distributed accordingly when customer presents a coupon". She claimed they have used the "express lane" technicians who are all master-level. But listen, even the original service confirmation email said "express lane", I didn't even have a choice. At this point, I am extremely frustrated with this dealership. I think I will try to avoid AutoNation entirely in PNW. Guys, if you want to keep your cars for longer, make sure you can make more money so that you don't need to use coupon on them, or just move away!

Tim Magdalin supervised the express service of our Jeep Patriot on 11-16-18 (no appointment required). He was totally professional and the service was fast. He should receive the top rating. I do have a comment for the dealership unrelated to the service. You need to do something about the parking or acquire some additional space off site for inventory. There is very little room to park or maneuver. The large construction project on 116th and 4th makes it even worse. It took me several tries to even get into the express lane, including driving back onto 116th southbound into an office park and back to the dealership and also tracking down a service attendant who had unintentionally boxed me in the lot.

I really appreciate the low pressure sale. I came in to look at a Jeep Patriot which my driving experience was less than stellar in the test drive. I explained what kind of vehicle I was looking for. I have a long torso and I have difficulty in getting into cars. I was referred to the Ford Escape. I really liked the car. I looked at a few others but came back to the Escape. I decided to get the Escape. Kudos to AutoNation and their professional staff.

They were friendly and helpful, no pressure even when they didn't have a vehicle we wanted.

Very good experience here purchasing a new Pacifica. I found one at an AutoNation in Colorado and they had it shipped out here. The price is a "no-haggle" price. Salesperson and other staff (manager and finance person) were all very nice and professional. The Pacifica is a very nice vehicle and the salesperson spent quite a bit of time going over all the new electronics with me. Highly recommended.

Great customer service and very efficient.

The buying experience was really good. This is my 2nd time doing business at Autonation Bellevue and will likely not be the last. I was disappointed to find out that my brand new Renegade Trailhawk was delivered 1 qt low on engine oil and a nearly empty washer fluid bottle. These are items that should be caught and corrected by a proper new service when receiving a vehicle from the manufacturer. If not for these easily correctable items, my rating for this transaction would have been 5 stars.

UPDATE: THEY DID SEND THE CHECK, BUT THEY DIDN'T SEND IT TO THE ADDRESS ON THE CANCELATION PAPERWORK. THEY SENT IT TO OUR OLD ADDRESS. Bought a new Ram diesel in 2014 and when I tried to get back the extended warranty after 2 years of ownership we're going on for months now trying to get the money back and not happening still the runaround, everything I've researched about this it should be a simple process without a snag obviously they must have a fee to pay and don't want to pay it So I would think twice about that extended warranty you may not get your money back if you sell your car early

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Wonderful purchase experience! We were treated very well!

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

Great service and quick! Maybe there 2hr and drove away in my new car.

My husband and I do not like buying cars. We have had a lot of “challenging” experiences. Our purchase from Ramon and Auto Nation was a most pleasant one, from start to finish. We have certainly found a new source for future vehicle needs.

The quick service manager was great. Had an oil change and a headlight replaced.

Ramon was great to deal with! Very down to earth and easy to talk to. Found us exactly what we wanted. Need more salesmen like him.

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

I had my car towed to the dealership as it was the closest place to work. I called ahead twice but could not get a hold of anyone. I understand it was the end of the day on Friday but it was 45 minutes before the service department closed. I left a message on a lady's voicemail that was never return. When I dropped off the car with the tow truck, it turns out that the mechanical repair shop is down the street so the tow truck had to navigate the crowded parking lot to leave and go down the street 1/2 a mile. The location down the street is unmarked and there is no way to tell that it is affiliated with the dealership. The parking lot is not secured and I was worried about leaving my car there but I was out of options. I then had to go back to the dealership to drop off the key. There really should be a drop box at the repair facility so that the back and forth can be avoided. I called on Saturday and was able to talk to a person who did let me know who would be assigned to follow up with me. I don't think the direct phone number that was provided was correct but I had a name and Dan did follow up early on Monday so that was appreciated. The kicker was I have 2 warranties and neither covered a battery and no diagnostics would be tried until I paid almost $500 to replace the battery. I know dealerships are more expensive than most shops but I found this rate offensive especially since the lights, radio, A/C all still worked after 3 days of not being able to start the car and it seems like something other than the battery was causing the issue. I ended up towing my car to a different shop due to my frustration with the process and the pricing. Dan was very professional and courteous throughout the process.

Went to AutoNation Chrysler Jeep Dodge to get my car serviced. Easy to make an appointment and the work was done well.

I have bought several vehicles from various dealers over the years. This is the first one I have purchased from an Auto Nation dealership and it was very stress free transaction. No haggling or trying to get one up on each other by the two parties.

nice ¿ buying experience¿. Low pressure. Car sold itself and was offered at a great ¿ price.¿

Took my Jeep in for a radio issue and remote start. 30 days and $400, later still not working. I placed 8 calls, none returned. Do not take your vehicle here. Absolutely terrible service. They told me there was nothing wrong with the Radio.... Jim F.

Very patient with me DURING a very trying time in my life

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

searched for a car online and the team was very informative on giving me the information i requested. quick response time. thank you very much

The facility is excellent. There are a lot of choices and the salesperson was extremely helpful. I would like to recommend him to anyone might want to purchase a car. His name is Ramon Ramirez. He had been very patient and helpful in helping me choosing a car. Even after the visit, he also had continued to follow up with me and helped me picked out more options for me. I found the car choices that he had sent me were very much good choices. The overall service of this dealership is excellent and I would definitely come back if I do need to purchase another car. Everyone in the team had provided great customer service. So I would definitely recommend this dealership and in particular the sales associate Ramon Ramirez to a friend.

Recently purchased a used vehicle from AutoNation and it was an unexpectedly enjoyable car buying experience. The salesman was informative and easy going. The buying process was stress free, the time it took to process the sale was expedient, and all the staff we came in contact with were friendly and helpful. What more can you ask for?

Starr was super helpful with all my questions before and after buying my car. She defiantly did a great job being professional without being pushy or annoying.

The sales dept was awesome and our experience with them was great!

Ivan was very helpful and attentive to our needs. The process took longer than to be expected, but he helped with the time spent. Overall, very satisfied.

Brought Nybo car in for service in the morning had three recalls called multiple times in the afternoon to see progress no answer left messages no reply finally received a call when I returned home had to get back in the car and drive all the way back to the dealership if you want something friendly and fast go elsewhere

I purchased a different vehicle than I came to look at and I?m very happy with my choice. The only thing I wish that could have happened differently would be to see the dealer to chip in a little incentive along with the other rebates I received since it was Black Friday and the 2017?s had some steep discounts.

Great staff, great salesperson, treated me right and I got a reasonable deal!! I’d buy there again.

Was a pleasure of buying there, this is what all dealers should be, No pressure or head games, almost felt like the tv show cheers.

We knew the vehicle we wanted, so it really came down to negotiating a good price with the dealer. We feel we got a very fair deal and would recommend buying there. Kasra, our salesman, did a great job.

The whole staff at AutoNation Chrysler Dodge Jeep RAM Bellevue was great to work with and helped us sort out our options for a new Jeep. Ramon Ramirez was the star though and patiently narrowed down what we really wanted (which admittedly took us a while). I'd highly recommend this team for your next purchase.

Love our new car and the process to purchase was seamless.

Great fast service from service manager. Friendly shuttle driver made drop off and pick up a breeze. Will bring my car back as additional service is required.

First time buying a new car and couldn't have asked for a better experience. Professional, thorough and courteous.

Love my new Jeep! It's super nice! Happy I came in and happy they showed me the best car for me!!

Great experience from start to finish. I came in for an oil change and they fist informed me I needed some updates to the computer. They also showed me how my cabin air filter was ready to be.changed so my air would flow better and cleaner. Car was returned clean. Service was very friendly.

We didn't end up buying from them, but we were impressed with the quick response times and the professionalism that they showed. We will not hesitant to buy from them in the future.

Brought my car in for some noise. was a busted exhaust manifold. They quickly repaired, offered me a rental and didn't even blink that it was a warranty claim.

Extremely efficient and friendly, although the Takata air bag replacement took a little longer than anticipated, AutoNation Bellevue stayed on top of it.

It was a good experience. I didn't feel pressured.

Very friendly and helpful staff! Hal was incredible

The team representative that takes care of my truck is great. My primary reason for not giving higher ratings is that they do not do "loaner" cars when work on a vehicle. It is nice that they offer a car wash voucher, although I think they used to return the car washed once they worked on it. That part I do not mind, it really is more so that a loaner vehicle would be very useful, as some dealerships do this if not just to advertise newer models.

Courteous efficient service. Done on time and for the stated prices. I used this location due to poor service issues elsewhere. Service tech was very helpful.

Have had my Jeep for 3 yrs- lease almost up but plan to keep the car -it needed a $30 000 service

We have used Auto Nation Bellevue Dodge, Chrysler, Jeep since 2010 for all of our Chrysler/Jeep vehicles and have always had outstanding service no matter what service was needed or performed. I would give this dealership 10 stars hands down.

Ivan will immediately put you at ease, treat you with the utmost respect, and is the first honest car salesperson I've ever worked with. The finance dept made purchasing the Jeep a breeze. Highly recommend this dealership!

Customer service was great, once I got in there, people friendly, knowledgeable and accommodating. However!,, nobody answers their phone. If I could talk to somebody to schedule maintenance, I would bring to truck here more often instead of a third party. No answer phone...No customers..

Great service ! Srevice mrg, Chris Rider is the best. Went the "extra mile" to ensure that I received quick, quality service on my Ram. Very satisfied !

The purchasing and maintenance service we received has been great. The only drawback to the facility is parking is very limited and can be awkward to move your car into the facility for service or exiting when it is done.

Best car buying experience I've had in a very long time. Sales team and finance team were super helpful, friendly, knowledgeable and easy to work with. We found the car we always wanted and got it at a price that we were comfortable with.

Ivan was very professional and made my visit and purchase very transparent and seamless.

Came into the Bellevue auto nation Chrysler dealership looking for a good deal, and we left with the best buying experience I've ever had. They're not salesman, but friends who care about your buying experience. We packaged a few items with the car and it ended up being such a great deal for the money we spent. Maged was the guy who took care of us, and would recommend him to ANYONE who wants a genuine experience at a dealership.

Let me start by complimenting Marvin and Ivan. They are a great team! Shawn however, he's a different story be very careful when working with him, be informed and understand your numbers. I was told the numbers I was looking at were "voodoo" numbers. Doesn't instill much confidence in a buyer. No matter how hard I tried and no matter how clear I tried to be I couldn't get a straight answer. I understand the dealer is in this to make money and I appreciate that, I just don't like being led astray, essentially a shell game. I've leased many vehicles and this by far was the most unpleasant experience. And if it weren't for the weather I'd be very upset at how much time I wasted. If you chose to buy or lease here, come prepare with knowledge and make sure to understand your numbers.

I can't even find a way to give enough praises to my experience at AutoNation CDJR. I went there after going to a Jeep dealership in Kirkland and it was a completely different world. I was treated so professionally with absolute transparency. I worked with Shawn in sales and he was beyond what I would have asked for in a sales representative. He supported me over the course of a couple weeks through my shopping and buying process. I am VW buyback customer and he never once hesitated to be patient through my process. He explained everything clearly and honestly. I never felt that there were secrets or surprises waiting for me around the next corner. He was very knowledgable about Jeeps and considerate of budget without compromising on what was important to me. On the day I made my purchase, I worked with Ali in finance and he was also very personable and professional. He made the experience stress free, explained everything very clearly, didn't rush me, and supported every decision I made. Shawn spent as much time as needed explaining every bell and whistle on my new car to me and even invited me to come back to have practice learning some of the new features that I was still confused with. I give my highest recommendation to anyone in the market for a Jeep to use this dealership. I would also highly recommend this dealership to Chrysler, Dodge, and Ram customers. In the market for something else? Use an AutoNation dealership. The experience of a publicly owned dealership was world's better than privately owned ones.

Ramon was absolutely amazing and made trading/buying my car a seamless process. I definitely recommend them and will go back when its time for a new car.

had been talking to someone from this company for about two weeks before I made my appointment to go in. During this time I told him what car I was looking for, and talked numbers. I made the appointment after being told that my ideal car was there, my back up car was there, my credit check was complete, what my final numbers would be, and a back up for the salesman I was talking to just in case he couldn't make it. The car I was looking for was a black black top dodge dart. When I arrive, neither of the salesmen are there, and that should have been a red flag but I stayed. Unfortunately. I get set up with a different salesman only to find both the cars I was looking at are gone. They have two left, that are the basic package.. One In red. And one with red trim. On the dash. Originally I had specifically said no red. Another red flag, but I' decided to roll with it. After the test drive I decide to move forward, because this car was not the black top version or the sport version logically speaking it should be less expensive then the numbers originally discussed. Wrong. So so so wrong. It gets worse. They act confused when I ask How the numbers look with my credit. Apparently they had never run my credit, the numbers I had talked about after my fake credit check were simply examples, so they have to run my credit again... Red flag. But OK I'll wait while they do it. The numbers come back more expensive, with an interest rate twice what discussed previously. They tell me that it's because I have no credit as a recent graduate, and that I won't get a better deal anywhere else because of that. The car was great, the service not so much. I left without buying, and was contacted later by a manager asking what had happened, she never responded to my email. If you want a dodge go to a different dealership. I will never recommend this Chrysler dodge and jeep dealership in Bellevue.

Everyone was very helpful and friendly. The process seemed to take a little longer than I wanted, but in reality it was only about 2 hours from the time I drove in with my old car and drove out with my beautiful new car.

I had a great experience, Josh was friendly and knowledgeable but not pushy, and the car is in great shape. Their warranty is also awesome.

Management and sales staff were very helpful every step of the way in finding the right car for me, very patient and pleasant as well. Leith and Shawn did all they could to meet my budget requirements and get me the best car at the best price. Very satisfied with all they did and am enjoying my new Cherokee.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

So thankful for a pleasant buying experience from our Sales Associate, to no pressure in discussions, to going over the vehicle equipment.

I'm guilty of using reviews a lot more than contributing to them, but I did have an excellent experience purchasing a Jeep Cherokee last week from Joshua Wallace at Autonation of Bellevue. I didn't need to visit the dealership until I was ready to check out the vehicle and sign the papers - they made that happen. I wanted a very specific configuration of vehicle - they made that happen. Josh focused on finding me what I wanted and addressing questions/concerns rather than pushing the sale. A bit refreshing. Many thanks. Happy Holidays.

Purchasing a new Jeep from Ivan was the easiest auto purchase I have ever conducted. He was so friendly and accommodating (he even came to my house to pick me up and take me to the dealership) and knowledgeable about all the vehicles offered. Because I was purchasing this vehicle as a gift for a friend in need, Ivan showed genuine compassion and worked to get me the best possible price.

I was looking to replace our old 15 year old car and located a used car with low miles and in very good condition. I purchased what I was looking for for a very fair price and the whole process was quick and smooth without haggling.

I bought a new Jeep Grand Cherokee Limited from Hal Grant at this location in Bellevue. I'd recommend Hal to anyone searching for a new car. He is very well informed on the vehicle details and is a careful listener to a customer's needs. We got an excellent deal and never felt pressured. After running out of another dealer recently due the full court press by the sales manager, the overall experience was the exact opposite. I hope the service after the sale is just as good and the buying process.

I bought a new Dodge Dart at a very good price, and the car drives very well, I'm very pleased with it.

The Vehicle I intended to buy was sold a few hours before I arrived there but the salesman was very helpful in trying to find a vehicle that got my need.

My wife and I bought a Jeep Grand Cherokee from Ramon Ramirez at Autonation Jeep in Bellevue. My son purchased a Jeep Wrangler from Ramon six months earlier and we had a great experience both times. Ramon is very knowledgable and low pressure which we appreciated, and we felt that we got a fair price. Everyone at AutoNation was friendly and efficient and made the car buying process simple. We would definitely go back and highly recommend Ramon!

Chris is the best in the biz! Always friendly! Always thorough. Makes the car repair/maintenance process a lot more enjoyable.

Timely and professional service. I have bought several vehicles form this dealership over the years and have always been treated well. I am very happy with their sales, service and parts and will, more than likely, buy my next vehicle from them.

Bought a Ram 1500 Laramie Limited and could not be happier. The truck is perfect for us, the price was great, got a fair price for our trade in. The overall process was great and so was Shawn Bedker.

We drove to Bellevue to buy the Jeep we found on the internet. It's a good car and we got a good deal. The sales rep did a great job.

I had a very pleasurable buying experience. I was greeted promptly and after explaining what I was looking for was shown a good inventory. No pressure and good follow up. Kasra was professional. I had been shopping for cars over the past few months and an observation I have is that most dealerships when busy, typically did their best to be attentive. For this purchase I took my time in choosing and when the transaction took a little longer they all stayed late on a Sunday night to get it done. Thank you

After visiting a couple of competitors, Autonation was a refreshing experience. The purchase was smooth and painless. The people I dealt with were friendly, knowledgable, and made you feel welcome. Low pressure and I would have to say...easy. Thanks.

I had a very good buying experience at Auto Nation. No pressure, genuinely nice and very helpful. I would definitely recommend buying a car from this Dealership!

I always know that when I come in for any reason my car is handled with care, serviced without ever having any issues and is done timely and thoroughly. I made an appointment online, which is very convenient and came in for the regular 20k servicing and used the shuttle service to go to the mall and kill some time. Customer service from Chris Holbrook, is excellent. I am sure all the service techs are great but Chris has always been above and beyond.

Car serviced for recalls and an issue that was addressed

Very good purchasing experience. Sales person was very knowledgeable and friendly and the finance department was very efficient. Have purchased there before and would purchase there again.

Visited the service department for an oil change. They seemed to do great work, but my "change oil" message did not get disabled. Will go back to request this update.

Came in for my 4th visit regarding my brakes screeching and finally got resolve with the assistance of the Service Manager.

Fantastic. Rear break light needed replacing...not particularly easy on the new cars. Called Chris Holbrook at Autonation service in Bellevue where I bought the car and he said bring it by I'm here all day. stopped by and he immediately went to the parts depart5ment to get a bulb and tool and replaced it while I waited. took about 5 minutes! No charge!!

Friendly, helpful, honest, no hassle, no pressure They found the car we wanted, they met our price, we inked the deal

I have had a lot of cars. Lexus, Mercedes, Honda, etc; and no service department outperforms Bellevue CJD. Chris is the best!

Enjoyable experience. Would recommend dealership to family and friends.

Internet sales staff are incredibly rude. I had worked a deal out before driving 3.5 hours only to have the price different. When I looked to my wife and said lets go home the salesman said "yah, just go home" as he walked off

JOE AND HIS TEAM DID A GOOD JOB THE CAR WAS FIXED ON TIME

Mike, Wally, Ali and Larry were all helpful in their own way at helping me get the vehicle I truly wanted. Mike was very knowledgable on all the features of the Renegade. Thank you for making it all happen.

Basic oil change went well. When I asked about changing the fuel filter they couldn't. I believe the answer was no tool.

I was having my car serviced. It was good experience.

Ivan was an excellent sales rep. He provided us all the info we were looking for, answered all our questions and went above and beyond to meet our needs. He went out of his way to come in on his day off to deliver our vehicle and made sure it was in tip top shape upon arrival. A+++

After having horrible dealership experiences time and again, we found ourselves at AutoNation in Bellevue working with their internet fleet department. Mike was very reassuring informative and a great pleasure to work with. I know that when we are ready for our next purchase, it will be with AutoNation! Thank you for everything, we love the Durango!

Amazing experience at AutoaNation Chrysler Dodge in Bellevue. My wife and I had zero experience buying a car, and the folks at the dealer were super accommodating and patient. We were interested in a Jeep Grand Cherokee, and Ivan (big tall dude, can't miss him) was very thorough in his "tour" of this great car. He showed us every nook and cranny, and took us out for a test drive. After deciding on the Grand Cherokee, the actual buying process was straightforward. Ivan helped us fill out all paperwork, getting insurance, and getting a good rate on the car. Big shout out to Ali as well for all the help. Ultimately, this is a great place to buy your first car and to feel comfortable and at home while doing so. Thanks again to Ivan and Ali!

Wait for an oil change was over two hours. People were friendly enough but refused to deal with the multiple recalls that are out on my vehicle. Happens every time I use the dealer for service.

Completed the process online to make an appointment for service with no issues, and got the usual result - on time with getting me processed in, prompt shuttle ride home, notification of requested diagnosis and estimate, and a phone call as soon as a delay was encountered. Completion call was at the promised time, shuttle ride was prompt, and processing out was quick and complete. No issues with completed work. As has been the case for over 2 decades, I will continue to do business with Autonation Chrysler Dodge Jeep Ram Bellevue.

Our 2003 Jeep Liberty started to experience intermittent electrical problems. We feared that these would be difficult to diagnose and costly to repair. The silver service team listened to our concerns and were able to efficiently solve these issues within our budget. Our great old car is once again a reliable partner thanks to a quality dealer.

We met Kamel at the store. Our English was not good, but he was very patient and helpful. With his help we finally found a great car. It was a pleasant experience.

Good communication with clients and good scheduling and shuttle services.

Overall good experience. A couple post buy requests fixed at no cost, but a couple others have no response.

Took my car in for its 40K mile inspection and service late for my 8:30AM appointment. My car was done before 2:00PM and I received two calls updating me on its status. Thank you Chris Rider.

Chris on the Blue Team is a real asset to your company. Great service.

One of the easier auto buying experiences, pretty laid back.

My oil and tire rotation was done in a timely manner . I was not told I had the wrong oil dipstick which showed a quart low after oil was changed . I found out online that this problem has been going on for 5 years . I went back the next day and got the correct dipstick . In the future you might let owners know when updates are in effect !

I was thinking of buying a Jeep Wrangler for sometime and I was not at the point of actually making a purchase. Auto Nation complemented my schedule, I ordered a custom Jeep and they made it happen with precise communication and facilitation. They never pressured me, gave me an excellent invoice price and the trade-in value for my car was very fair when the sales tax savings was factored in. I dealt with several different sales people and sales managers and they were all committed to excellent customer service! I would buy from them again and recommend family and friends!

Chris Rider in the service dept. is the employee that bosses dream of. He made the best of a day when they were short handed and got me in and out.

I think for the money spent on a new Jeep there should be a better Auto Store. More modern to be in line with the other places on the East side.

Had oil changed and tires rotated. They were very nice and professional when dropping off and picking up car. Also gave me a free car wash voucher.

I came into Bellevue's Auto Nation by way of referral from a friend. His contact at Auto Nation was Leith Ledger. I arrived and met Leith. Leith was great from the get go. Leith didn't pass me off to a sales rep, but instead took the time to work with me personally. Leith took me on the test drive and went over the all the accessories. He was extremely informative and knowledgable of the Dodge product. He presented a fair offer and the deal was done. This was an overall great experience. If I decide to buy another Dodge/Jeep/Chrysler I will definately return to Bellevues Auto Nation and see Leith.

Sales experience was pleasant. No pressure and we were able to test drive multiple cars and models as we explored our options. All during this process the sales people we engaged with, Ennis, Ramon, and Ivan were all helpful and not pushy in any way. Ended up purchasing a new Wrangler and we were very pleased with overall experience.

This car buying experience went really smooth. I traveled 170 miles as the vehicle i wanted was not in my location. The dealership was clean and treated me and my daughter with respect. Blaine and i traded email the days before me driving up there setting up the deal. How much the asking price the financing my trade in and so on. When i got there i met Blaine and immediately went on a test drive, A brand new 2015 blue Dodge Challenger RT. She was beautiful. The test drive over we started the paperwork. The paperwork with Blaine was over quickly. The only problem though minor was the wait for the finance manager, i don't know if was because it was Saturday or he was swamp. I waited almost 2 hours. I would have waited all day but i had my 11 year old Daughter and she gets impatience real fast. So i would recommend AutoNation Chrysler Dodge Jeep Ram Bellevue and Salesman Blaine any day and would purchase from them again.

I recently purchased a 2015 Jeep Renagade at Auto Nation Chrysler Dodge Jeep Ram Bellevue, it was the best vehicle buying experience Ive had. I highly recommend the dealership, and my sales guy Mike Corwin, he promptly called me after I made a inquiry on cars.com, had the car I was interested at the front door ready to test drive first thing the next morning , and was very respectful of the fact, I had to get to work, He found a car for me in my price range, and had the deal worked out while I went to work, I came back that night and bought the car, Everyone was nice, and respectful, not pushy at all! I got a screamin deal, and felt valued and taken care of. If you don live in the area it is well worth your time to come see Mike C.

Purchased a 2016 Rubicon. Super easy transaction. Dealership listened to what I needed and found the right car and processed the transaction all in a matter of hours Very easy group to work with

I called looking to talk with someone regarding the purchase of a certified used Jeep. Regina, my sales person handled the transaction with professionalism and no pressure, she was awesome in everyway.

We were looking to buy a new van and the folks at AutoNation had the best deals. We were able to get a van with more add ons then we thought we would get for a cheaper price than we imagined we would pay. Also, it was hassle free. We are still receiving calls/emails from other dealerships that we declined. AutoNation only called when it was needed and went above and beyond our expectations.

Just bought a Jeep at AutoNation in Bellevue. Hal (sales rep) did a great job of getting me in the right automobile, at the price I wanted. It was a pleasure working with everyone I came in contact with.

I've been to many dealerships looking for an awd drive. And I have to say my experience here is hands down one of the best I've experienced. They will work with you and get you into a car that you can afford.

Auto Nation repaired the recall issue, (Takata airbag replacement) and provided a rental car free of charge. The whole episode was painless and perfect!

Kent was very informative and courteous through the whole process. Also, Cody in finance was easy to work with as well. The paperwork took awhile because the original finance guy wasn't there but that gentleman was nice as well. This is my second vehicle from Bellevue Jeep Dodge.

The two salesmen we worked with were knowledgeable, patient, and friendly. I particularly appreciated that they set up some of the technology, like syncing the phone and car and presetting some radio stations, before we left. However, the presentation of the extended warranty packages lengthy and tiresome.

Autonation Bellevue was incredible!! I had the best experience I have ever had purchasing a car at this dealership. The salesmen were so friendly and made the entire experience really comfortable and fun. I am so glad I purchased my dream car through this dream team!

We just purchased a 2015 Jeep Grand Cherokee at Chrysler Dodge Jeep Ram. We had been very close to purchasing a Ford Explorer in Issaquah, but were put off by the sales process and back and forth with sketchy finance negotiations, so decided to check out the Jeep dealership. So glad we did! Not only do we love the car that we bought, the experience in working with Kasra was painless. We told him our price range and he found the perfect car for us, which was $1k less what we told him our ideal price was. The finance team spent the time working through different lease/sale and term options patiently and at no point did we feel we were getting hustled. We even went to some previously scheduled activities in the middle of the process and were not given the full court press. I could not have been happier with the service Kasra provided and will be recommending him to friends.

I had terrible credit (sub 500), Im self employed (to borrowers that's basically the same as unemployed). And they were able to help me get a loan for a beautiful 2015 Chrysler 200!!! Also, my interest rate was gonna be 25%! They worked some magic and got it down to 14.8% (bringing my payments from $485 to $411). And they were able to give me an extra 4 year/50,000 Bumper to Bumper warranty for FREE!!!!!!! By far the best car buying experience ever!!! They were all very professional, patient, and obviously helpful. Ennis, Wally, & Genup! Thank you!!!

Was planning on order a Ram Rebel from my local dealer or getting one shipped if they could find one. Found the truck on Google a few hours from where I live. Was quoted by a great price via email. Sales department was professional and did not pressure me into anything more. I told them I wanted the vehicle and guided me through the process with much enthusiasm and fun. Was my first car buying experience and was very friendly and welcoming. Staff was also very knowledgeable on vehicle and features. Would do business with again anytime.

My buying experience with Dodge of Bellevue was a great. Ennis Campbell, my salesman took the time to make sure I was comfortable with my purchase. Honestly when I saw my 2010 Dodge Challenger R/T on the lot I was ready to buy. Ennis wanted me to test drive it first to make sure I was happy with it, There was no pushing at all from the sales staff. Just a super great deal and Dodge of Bellevue worked right away with my BECU credit union with a super low interest rate due to my high credit score. The finance department gave me a great deal on the extended 3 year warranty as well and no pressured upsell. Ennis followed up with me with my purchase a few times and my answer is I love my new car. Thanks Dodge of Bellevue, I feel 19 again with a muscle car again :)

Had a nice experience with this dealer. The salesman, Paul, was happy to work with my schedule in scheduling the test drive, arranging the paperwork, and providing a pleasant environment for the negotiations. I was very pleased with the entire buying experience.

No brainer dealing with this dealership. Considering the competition for Dodge is Rairdon - which is the highest volume dealership in the area - this experience at AutoNation was wonderful. This is my second purchase through them. What I liked is that the people have longevity there. The finance manager for this purchase was the one who sold me my car five years ago. Must be a good place to work. Thank you AutoNation, Bellevue for the great experience.

Great experience. Very good customer services. Very knowledgable about jeep.

I told the sales person what I was looking for. He found something in their network of stores that was a great match. The car was in excellent quality, even at 110K miles. Negotiation was fairly straightforward. I got a decent deal for my trade in and a reasonable price on the car I was buying. Easy paperwork. No runaround. The only reason I am not giving 5 stars is that near to the end of the buying process we all realized the car needed a tow hitch (a deal-breaking issue for me, and we had simply missed it earlier in looking at the car). I was surprised that at that point they didn't just throw it into the deal, but instead offered me to split the cost with them. Hard to believe they didn't have enough margin left to just put that in, given they get it at cost. Other than that, everything was an A+ experience.

Prior to contacting AutoNation of Bellevue, I had been to a half-dozen other dealerships between Seattle and Bellingham. Dave Tisdial was the most helpful, timely, and courteous individual of any of the dealerships I visited. This was truly one of the few occasions, where it felt like the sales representative was attentive to the buyers needs and considerations. Superior automobile prices with an amazing sales representative - Thanks Dave!

I've been coming here for a while now and this was by far the best service I have ever recieved. Thanks Phil on the gold team

Kasra was very helpful. He had a ton of knowledge on my jeep and made me feel comfortable during the process.

Joe is an excellent service rep, always puts the customer first and always makes the service visit a very positive experience

Never had a better experience buying a new car. David Tisdial made me and my wife feel so comfortable and relaxed I would recommend him to family and friends in a heart beat. The people that worked with David were awesome and I can't thank them enough for such a wonderful experience.

AutoNation Chrysler Dodge Jeep Ram Bellevue is the Greatest dealer ship on the eastside. Their customer service is out of this word from the Sales Department to Parts and Service. The Service Department is very helpful and repairs are completed in a timely manner.

We have bought used cars from here. Ennis was very courteous and helpful in finding us the right car. He was very patient and showed us great options to choose from. We thank him for all his help!! -Pramod and Rama Srivastava

We were in the market to buy a Charger R/T. I had already done my research and knew what I was looking for. We had the pleasure of working with Mr. Andor at the Bellevue Autonation dealership. He was simply amazing. He was quick, friendly, knowledgable and had an awesome sense of humor. (Which you need when dealing with my crazy family) our experience was so great I have recommended many people to make their next purchase there. We will defineitly be returning to make our next purchase. We went home very satisfied.

We reserved of jeep ahead of time. We needed to find a 2015 because the color we wanted was not offered in 2016. They had a jeep with every option we wanted and in the right color.

Had a great car buying experience. They made it easy.

Ivan was a great help. Good positive attitude and always attentive to my needs. Communicates well and generally gives off a trustworthy vibe. Keep him around. Wally was also very helpful and professional and practically through out his back to get me the exact car I was looking for. :-) I'm sure he'll never forget it. (Vitamin C Orange) Didn't negotiate price because of the rarity of the car but price was average. Now I'm trying out their service department. Overall very impressed for a car dealership.

We came in to check out a used Chevy truck they had on lot and Ivan helped us out with test drive and working out a deal. We worked out a good deal. the only thing was the long wait for the final papers. but Ivan kept us entertained.

Mike Paulsen was an absolute pleasure to work with!!

Wonderful group of people to work with. They go out of their way to make sure their customers are satisfied.

One of the best experiences I've had buying a car!

David is the BEST sees person I have ever dealt with.... I had an amazing experience at Autonation. I live 500 miles away and he worked for 3 days to make sure everything was perfect when I arived. I got there, hopped in the car to drive it. They filled the tank, which you never see any more, and by the time we were back from the test drive, the finance manager was waiting outside, paperwork in hand. The whole experience took just about an hour. I have been in situations before and spent 6-7 hours at a dealership waiting for this and that... They walere AMAZING!

Dave actually LISTENED to our wants and needs in a vehicle and was prepared to show us cars we were actually interested in. When we found the perfect Jeep it was an easy process to complete the sale.

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! 

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! ?

Great buying experience ,I was expecting big city high pressure and almost did not call. Total opposite Mike and Mike answered all questions no pressure said we will work with you anyway you like email, text, phone. They had the car we were looking for The low pressure sales dept. is why we drove over 100 miles to buy our car there. And would do it again when we are ready for our next car.

I recently bought a Red Jeep Cherokee from David Tisdial at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. David showed us a picture of the Jeep and I fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. Truly not believing it, he did everything he could to make it affordable for me to own my dream car. The measures he took were above and beyond and I could not be more thankful that I ended up working with David. He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to him for any questions or concerns and helped with keys, etc. David made it clear that his job did not end when we left the store. All of the employees at the dealership were extremely friendly and helpful, I will be recommending David and the dealership to friends and family, due to my wonderful experience.

Hal found us the perfect vehicle. he walked us through the process provided outstanding customer service and demonstrated true professionalism.

My wife and I went to Jeep Autonation a month prior to our purchase of a 2015 Jeep Renegade Limited. We were greeted by Ramon Ramirez, who showed us what they had in stock. He stuck with us throughout our research and decision making process until we were ready. We are extremely impressed with the relaxed environment. Ramon was very knowledgeable and accommodating, searching other Autonation lots to find us exactly what we were looking for. In the end,we purchased our Jeep Renegade. The actual financial buying process was quick and painless. We came in at 4pm and driving home in out new Jeep by 5:30. If you are looking for anything Mopar, Autonation Bellevue is the place to go. Ask for Ramon and tell them the Websters sent you! This will be our go-to dealership from now on.

Mike was very straightforward and I got a great deal on a used Nissan Versa with very low mileage.

Ramon was so helpful and extremely easy to work with. He made the daunting task of buying a car easy and stress-free. He was honest, straight to the point, and very knowledgeable!

We recently bought a Jeep Wrangler from Haakon Andor and it could not have been a better experience. He found the perfect Jeep for us at a great price. Everyone at AutoNation was friendly, helpful, patient and never pushy. I would highly recommend this dealership if you are looking for a new vehicle!

A great study in old school vs. new school. Went to one dealer, they wanted me to come back and "do a deal". no numbers, just "we will take care of you" Sales person was intermediary to "Sales manager". Anonymous negotiation...never a pleasant experience Went to AutoNation Bellevue, Sales person was all about information on what I was looking for and getting me up to speed on car and features. Then, Sales Manager sat down with us and actually interacted with us. Gave me a quote and let me do my due diligence. Great follow up and a couple emails (and actual quotes) later, after I was ready, I ended up "Buying" a Jeep, I wasn't "Sold" a Jeep. Extremely satisfied with the purchase and the people.

Excellent! Contact with my Service Advisor was excellent and the work was completed in a timely manner.

Excellent customer service. Great dealer to do business with.

I bought a New Renegade from Mike Paulsen he gave me The Best experience I've ever had buying a new car!! Jim Choate was amazing and helpful in finance also!!

I had a great experience buying my new 2014 jeep patriot. Calvin was an excellent sales person that took care of me through the whole process. I love my new jeep. Thank you Calvin and all the guys at auto nation jeep in Bellevue.

Ali and all the staff were wonderful to work with. This is the second vehicle I have purchased from this dealership and there is a reason for that!

I was told again and again they could let the tuck go at the price I was asking. Finally, after I walked out, they called me and said they could do that price. Big waste of time and it shows they are still operating like its the 50s. A piece was missing from the interior. When I called the service desk and reported it they said I would have to bring it in and leave it in order to even order the part. No loaner. I had to wait for the ONE shuttle leaving each day to go to my work area even though it was only 5 miles per day. I bought an extended warrantee, but now it looks like I'll have to find another dealer if I actually want to use it. This is how they treat a new customer. I'd hate to see how a customer with an older car is treated.

Just purchased my fourth vehicle from AutoNation Bellevue. Another great experience. Ennis was a true professional in his approach to our car purchase. There wasn't a question about any of the features on our new car that he wasn't able to answer. In addition, he worked with Terry to put together a solid offer for us. We didn't feel any sales pressure during the process. The after purchase follow up was unexpected. When do car sales guys follow up to see how the first couple of weeks of ownership have gone? First time that I have received a follow up call. I have also worked with the service department at this dealership since 1997. They are a big part of why I return.

The customer service is excellent . I did not feel pressured in anyway which made the process easy . I had a lot of questions and they were really patient with me . I love my jeep patriot . I definitely recommend them and will be a returning in the future . Thank you gentlemen .

I have a Journey 2009, initially I had problem with the ignition, but I took the car in to the dealer and they worked in the car and I haven't had problem again. Service department has always been excellent. I didn't have to ask them to provide s car while repairing mine, they offered me immediately. The Service department takes you track the maintenance of your car. Definitively, Bellevue Chrysler Jeep Dodge has excellent customer service.

This was the first time that I was looking to purchase a car. All I had initially been doing at the dealership was just going to look at the Jeep Patriots. One had been really catching my eye online and I decided to go take a look, plus I have a Costco card which allows for a discount. The sales representative I met with, Michael Corwin, was really helpful in showing me the cars I wanted to look at and then some similar styles. In the end I fell in love with a 2014 Jeep Patriot Latitude, which fits my style perfectly. The financing office was very helpful in making sure I was able to get the car, especially being a first time car buyer, Even after I purchased the car, Mike was making sure I was still in love with it.

I had the experience of a once in a lifetime feeling. Everybody there showed dear respect to me and my family. I feel blessed to have made business with this dealer located in Bellevue,WA.

First class.. Went the extra mile to make sure my situation was handled properly.

I had a great experience recently buying a used minivan from Ramon. The same vehicle that was shown online was there. Had called earlier in the day to see if the vehicle was still there and even my phone died, the salesman kept trying to call me to let me know the vehicle was there. There were no surprises and the kids love the new minivan. Felt no pressure in making the sale or not that was a huge blessing. I was also able to sit and talk to them about a truck I want to buy and even though they didn't have one on their lot, they put out a notice that they were lookin for one. I don't like buying cars, but they made the experience at least non intimidating and none of that "I need to go check with the manger and get back to you" I really appreciated that!

Hal is a great sales person. Bought 3 wranglers from him already.!

I recently purchased a truck from Auto Nation Dodge working with Ramon and could not be more happy. Everyone was extremely helpful and easy to deal with. They had a great selection and even brought other vehicles in to look at. Their pricing was on par for the market and you didn't feel the need to haggle on price. They were very fair and I have a fantastic truck now. I wouldn't hesitate to recommend them to anyone.

We found the folks there to be very courteous and helpful. All the pricing was straight up, no funny games with numbers. The showroom is very bright and inviting, and the folks were warm and friendly, without being high pressure. Working with Dave to buy over the net, and then face to face, was a delightful experience, and everything went to our satisfaction! We'll return for our second car soon, and will be recommending them to our friends and family.

My 1st service here in 15 years...a Jeep recall fix to my 19-year old Grand Cherokee. Chris Holbrook was red team lead, but all teams seemed supportive of and helpful to each other. No waiting at appointment time. Courtesy ride back home and to retrieve me when car ready. Car ready faster than expected which was nice. Chris explained exactly what was done and no pressure to "up sell" me. I asked for an other-work estimate and he provided a competitive estimate and breakdown into 4 work pieces that could be addressed together or separately. I appreciated the personal attention, sound advice, and look forward to returning for my new work.

I hadn't bought a car at a dealership in over 13 years. Ennis was so helpful and kind. He took the scary out of purchasing a car. Showed me all the bells and whistles and how to connect my phone to the cars audio system, place calls, play music from my phone, operate the DVD player and even bought me lunch. It was a seamless transaction and I give him two thumbs up for friendliness and service.

Perfect and effortless from start to finish. The hours which the sales floor is open makes it really convenient!

We shopped around several dealers. In all of my phone conversations with Denny he was helpful, informative, competitive and professional. I was trying to decide whether it would be worth it to take the hour drive to visit...it was! I would recommend AutoNation and Denny to anyone.

Entire sales and finance team were great to work with!

Initially requested a quote online before going in to seeing Raul (James) Ramirez. Raul was very helpful and not too pushy. He was diligent in understanding my needs and was able to find the exact Challenger - color and features - that I wanted. My only complaint is when I returned later in the evening to pick up the car, I had to wait 2 hours to see the Finance Manager to sign all the paperwork - despite the fact I was paying cash. Apparently I was stuck in the que. The waiting game was extremely painful and had I known how long it was going to be I would have picked up the car the following day. Had they made the paperwork process less painful, I would have given them a higher rating.

Very happy with our buying experience.Everything went very smoothly from beginning to end..Will probably buy our next car from you..

Just bought a new Jeep Grand Cherokee Limited. Wonderful buying experience and the car is great. We own an existing older GCLtd and wanted to get a replacement. The folks at the dealership were wonderful, especially the internet sales department. We got a Costco discount and saved a bunch of money.

Excellent customer service by Denny-Jo Naumec and Sales Manager and the Finance Manager Darren. Keep up the good service to our community.

I recently purchased a 2015 Jeep Cherokee from Ramon Ramirez at AutoNation in Bellevue. I found Ramon to be very courteous and professional and very knowledgeable about all aspects of the vehicle. I used the Costco Auto Buying Program and was pleased with the overall experience from our salesman to the loan officer to management. I would recommend this dealership to others.

I finally bought my dream car, the 2015 Jeep Wrangler Unlimited Rubicon Hard Rock edition in Sunset Orange Pearl Coat color!!! I have been shopping for it for at least 4 years, and all this time Dave was very patient with me and finally he special ordered one from the factory for me. Thanks Dave!

For context, I have purchased over 50 vehicles in this life and am well aware of the process. I have a love/hate relationship with cars, trucks, and motorcycles - I love owning them but hate the purchasing process. Slick dealers, unnecessary add ons, and the glacial process known as "Finance". Well I am happy to say that this particular dealer, AutoNation, dealt with us in an incredibly efficient, honest, and fair way. We got the vehicle we wanted without the pressure I've seen so many other places. I feel compelled to also recommend that you go here as a Costco member. The discount you get as a result is GREAT and it extends to service and parts as well. Even if you just got a membership for the car program benefits it pays for itself many times over. Consider it. And yes, AutoNation is in the Costco program. Back to the dealer. Great sales rep. Knew his stuff on the Jeep Grand Cherokee and was patient in showing us everything about the vehicle. So nice to see his attention to detail on this front. It was great. Mike Paulsen is his name by the way. The Sales Manager and Service Department Manager made their way by to say hello as well. This is typical so no surprise here. I would add that the Service Manager asked what car we were getting and proactively brought by a brochure for that model. A nice gesture. Sure, it can occasionally result in additional sales but it is something I have not seen often. So what were the negatives? Only one: the automotive industry needs to figure out how to make the finance process go more quickly. This is a solvable problem. Don't get me wrong, the person in Finance was great, know his stuff, did not pressure for add ons, etc. But getting into and out of Finance takes too much of your day. And it does not matter if you are financing the vehicle or paying all cash. I am not taking a star off for the finance portion as this is the norm. I do have to call it out though so AutoNation has something they can improve on. Great experience folks. Thanks again Mike and team!

It was great!! Kasra is a really good sales person, not to pushy, just very polite!!

Chrysler Dodge Jeep of Bellevue came through and in the end, I am pleased with my purchase. I just with they would empower the salespeople to do what is right instead of having to go back and forth with a manager.

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was excellent. From the time we went on the internet, to the time we drove our new Jeep out of the showroom, it was all first class. Thank you Mike. And even after we drove away, they still care about our satisfaction. This was by far the most pleasurable car buying experience we have every had. Paul and Susan Kester

Very good purchasing experience. Mike got my list of options and searched until he found the exact model.

I purchased a 2015 Jeep Grand Cherokee and couldn't be happier! It's a great ride. Everyone at Autonation was truly very nice helpful and well informed about the Jeep I was buying. They made it easy , comfortable and a pleasure to do busy at the store. This is my second Jeep purchase over the years,I also have a 2002 Jeep Liberty never have had one problem with it and still am driving it today. I expect I will have the same with my New Jeep.

Not to good of an experience! Took to long and the sales tactic were deceptive! I would not recommend thus dealership to anybody.love the car! But a lot of things were not explained clearly therefore I incurred extra costs that ideas not counting on.

Nice and easy process, good customer service. very good communication from the sales consultant.

Let's do it your way." Ash's approach respected my privacy yet kept me in touch with her precisely the way I asked. A young woman, breaking the stigma of pushy sales, was at the top of her game, capturing my trust. She is knowledgeable, respectful and deserving. Truly. Although I liked one of the other sales guys from one other dealer, Ash's approach and knowledge won me over. If you are a female who wants to learn about the buying process, what's most important, and contribute to helping young women get into nontraditional careers, ask for Ash. You will truly enjoy the process AND get a great vehicle. I have a wonderful Town and Country Stow and Go. Its name is Darth VANDer! Yep...black. I am a seasoned sales person. That said, "Let's do it your way," is NOW a key phrase I am using in my own marketing approach. Women...(and men)...go see Ash.

service was fast and nice. Maged was very patient and very knowledgeable and professional.

I moved to Seattle from the UK about 4 weeks ago and was told that I would not be able to get any loans or credit of any sort as I dont have any rating, I called Autonation and was quickly reassured that it would not be a problem, the sales guys Mike is great and so too is Cory, the chap sitting in the booth (cant remember his name) was also a great guy, they made what could have been a very stressful situation very smooth indeed, sorry forgot to mention Jim who finalized the deal and dealt with the loan company, he is a really great guy, all in all a great experience and they will have my business for the time I remain in Seatlle,

Dave Tisdial who helped me buy my Jeep at the Autonation dealership made the whole experience of online buying like a breeze. Excellent customer service and very quick and efficient.. Would recommend this dealership for anyone who's interested in the cars they sell.

I did most of my research on the internet. I contacted Dave and told him what I wanted. I pretty much picked the car out and worked out all the detail over emails. He got me the best deal. I was so impressed with Auto Nation and Dave.

I went there to look, try and hopefully lease a jeep grand Cherokee but my situation was not simple, I had just arrived in the US with working permit visa, did not have my drivers licence yet, no pay stub because my first one will be this week, only a hotel reservation as residency evidence, the only solid thing I had was a letter from my company showing some financial backup and employment details, it took some time but at the end of the day Ash and the team got me a great car and the finance department accepted to launch the process, exactly with the options I wanted I can say they did everything to make that deal happen, and last weekend I drove my new car for the first time after I got my driver's licence I never heard "this can't be done", only "just give us a bit more time and we will find a solution for you" Brilliant !

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was second to none. From the time we walked in the door, to the time we drove our new Jeep out of the showroom, it was all top notch. Thank you to Denny, Jim and Lisa, who all made us feel like family. And even after you drive away, they care about you and your satisfaction. This was by far the most pleasurable car buying experience I have every had.

I bought a used 2003 jeep grand Cherokee got the warranty too just in case. They where very nice and friendly very easy to deal with. The next day my jeep started leaking oil, so I called them brought the jeep in and they looked at it and changed the oil; they told me it must be left over oil from the last change and it was not leaking. I got home the next day I noticed it was leaking. I contacted them no response to fixing it, I know they do not have to but in my experience if the car just sold is having problems that next day a lot of car dealerships will offer to look at it and if its a easy fix, fix it for free to cater to the customer and keep good faith in their buisnes, no help what so ever just blew me off.

I bought a use 2003 jeep grand Cherokee drove it home love it, the next day it started leaking oil. Contacted them and brought the jeep down to have them look at it. They ended up doing an oil change and they wiped up the oil said it was just a slopy oil change, but they where the ones who did the first change. Well I got the jeep home and the next day it was leaking again I contacted them again and they never offered to look at it again. In my experience with dealerships is that if they sell a car and it has a minor problem the next day they will offer to fix it on them just to keep good faith but not so much in my situation. Oh well guess they got one over on me.

This was the best auto buying experience I've had in 40+yrs of purchases. I freely admit that I walked in expecting a high pressure sales pitch and I had already steeled myself for it. Dave Tisdial made this purchase easy, with no buying pressure at all. He was exceptionally attentive to what I wanted in a vehicle and he was open and honest about cost and what the dealership could do. I received a fair tradein value and drove away in a brand new 2014 Jeep Grand Cherokee Overland with a feeling of total satisfaction (NO BUYERS REMORSE) that I was not ripped off. Everyone I met at that dealership was extremely Professional and attentive from the Receptionist, Mechanics, Finance Manager and other Salespersons. This is a different kind of dealership, ( honest, open and ready to do sell vehicles). I will purchase my next and subsequent vehicles from AUTONATION and I will definitely recommend AUTONATION to my Family and Friends.

Was a great experience buying a new car here, pricing was great, the salesman Ali applied no pressure and gave us the facts we asked for.

Purchased a 2014 Jeep Wrangler from David Tisdial @ AutoNation Bellevue, called Dave, explained what I was looking for, drove down to the facility on the same day and was in and out in 45 minutes. The Jeep was for my daughter’s birthday and Dave parked it on the showroom floor with personalized signs all over the vehicle. My daughter will never forget it, great memories. HIGHLY recommend contacting Dave and the AutoNation team for your hassle free vehicle purchase(s). -Troy L

The AN CDJR Bellevue is a great team! The customer service from beginning to end is undoubtedly the best asset. Their knowledge, honesty, advice & help to simplify the purchase of our leased Jeep was appreciated. Another customer friendly experience....so much that we just purchased another vehicle from them! Good deal(s), great service, satisfaction guaranteed...we love 'em!

We purchased our new Jeep through the Costco Buying Service. Mike Paulsen was extremely helpful and made purchasing this vehicle an enjoyable experience.

When I was shopping for my Wrangler Unlimited Rubicon, I was running into what I knew were inflated prices from other dealers pretending like they were discounting significantly and trying to avoid placing orders by inflating special order prices. Hal Grant at Auto nation was very relaxed, friendly and accommodating. They were not at all opposed to ordering -though they did try and get me to buy one on the lot -BUT the lot vehicle was heavily discounted as opposed to inflating the price of the special order. I decided still to order what I wanted and got a good deal using the tread lightly discount. After ordering, I realized the factory had made a mistake on my Rubicon by giving me the incorrect gearing. Without hassle, I was able to re-order and Autonation accommodated me for the factories mistake, even though, as a dealership, they were not at fault with the issue. I would definitely recommend this dealership and especially Hal Grant if you want a less stressful and down-to-earth buying experience, They will do whatever it takes to make sure the customer is happy with their service.

First of all, let me state that I don't usually write reviews on any websites. However, my experience with Dave Tisdial at AutoNation of Bellevue has made me want to share just how helpful he and others at the dealership were. Dave went above and beyond. He's a true 'car guy' and it shows in his dedication to his work. We were able to purchase a fantastic car that the whole family loves. Thank you.

Easy and simple, but be prepared for a lot of email follow-ups and survey invites, which is somewhat tiresome.

I bought my truck from Autonation in Bellevue and wow, just wow! I'm saying this two months after the purchase. I ordered the truck since the particular needs I had were a Ram 1500 EcoDiesel with ram boxes, air suspension, front bench seat, nav and a sunroof. My sales rep was Dave Tisdial and he's simply the best. We sat down with the ordering system and worked out the ONLY configuration it could be (Bighorn). This took over three hours but we got it done. Then he negotiated a price that was exceptional. The delivery took the factory about 10 weeks (pretty average) and they worked around my busy schedule for me to take delivery. At that time, we negotiated a great APR with the lender, dealt with my trade and off I went. From the minute I got in the vehicle, I knew I made the right decision. In fact, we needed to get one small detail fixed - this was done in short order by real professionals in their service department. Totally thrilled! I went to Autonation Bellevue based on their online reviews and I'm here to say this is a great car dealership with great people working there. I couldn't be happier with my decision and recommend others give them a try. Thanks to Dave and the Autonation Crew!!! Brian B. Woodinville WA

Just bought a 2014 Grand Cherokee and am loving it. The guys (Robert and Terry) were great to work with and I will be back when it is time for a new Jeep!

Took my van in for service and a couple of problems. Erick was very thorough in checking it out and getting me back on the road. For some reason, every time I move to a different section, it removes one of the 5 customer service stars.

The staff at AutoNation Chrysler Dodge Jeep Ram Bellevue were awesome. Ali, Terri, and Darrin all stayed until 11pm to ensure we drove off the lot happy. We love our new Dodge 1500!

David and his team were excellent. After walking out the Auburn dealership because I got the "run-around" - went to Bellevue and met David and had a great experience. Thanks David

My salesman, Jim was very nice as were everyone I met. I was offered choices with no pressure. Financing was a snap even with my less than perfect credit. They treated me fair on my worn out tradein. They were interested in what was important to me in a new vehicle. I was able to drive away in my new jeep in no time and I love it Thanks to everyone ! I would recommend them highly!

Leased a new grand Cherokee and it was and excellent experience. Robert was very easy to work with and made the whole thing a breeze. I came in with a quote from another dealership and they matched it. While they didn't have the color combo I was looking for on the lot they where able to quickly source one and I had it a few hours later. Would recommend to anyone looking for a new car.

Purchased a new 2014 Jeep Grand Cherokee at Autonation in Bellevue. From start to finish everything was smooth. Salesman Robert was awesome. By all means ask for him. Jim in Finance made everything simple. Got everything I wanted in the car plus friendly people throughout the dealership.

Very good experience. Buying was easy and the information provided was clear and accurate.

We recently purchased a 2014 Jeep Cherokee from AutoNation CDJR Bellevue. It was a great experience from the time we first arrived at the dealership until we took delivery of our new vehicle. The best "feature" of this dealership is the people that work there. Each and every person was friendly, outgoing and seemed to have a good sense of humor. Our salesperson, Jim Bergman, was wonderful to work with. He listened to what we wanted, provided us with test drives of the vehicles we were interested in and worked hard to help us determine the exact vehicle that would best fit our needs. Once we figured out what that vehicle was (including optional packages), the dealership looked around the area and had the car we wanted on the lot the next day. Even though they had gone through all this effort, there was never any pressure on us to buy that vehicle. When we negotiated the purchase, Jim didn't disappear into some locked room for 15 minutes. Instead, he walked about 20 feet to the general sales manager who was sitting in the same open showroom. The counter offers came back in a matter of 2 or 3 minutes. Buying from AutoNation CDJR Bellevue is an experience like no other I have experienced in purchasing a car. As one of the other reviewers appropriately said, "...If only everything was that easy." I totally agree! By the way, I gave 5 stars for "Quality of repairs" because I noticed some paint chipping on the front left fender of the new vehicle 4 days after purchase and AutoNation CDJR Bellevue completely repainted the entire fender (sanded it down, primed it and repainted it) AND provided a loaner car all for no charge to me! Talk about providing good service after the sale! What more is there to say?

My buying experience started on-line, at the dealership's website. Once I had selected the vehicle and check- ed the MSRP and Window Sticker for desired options, I made my 1st phone call to Bellevue's Dodge Autonation dealer. I connected with my newly found salesman Maged. He is sincere, honest, and genuine with his inention to make your experience a positive one - no matter what the outcome may be. This was a 5 week process. Negotiating price, exploring all purchase options within 200 miles of my residence, and eventually taking a train to Seattle to make the purchase. The dealership even picked my wife and I up at the train station! At the dealership we were treated with utmost respect and all terms of our contract were as discussed on the phone: down payment, interest rate, and pay-off options. Not to mention the vehicle being EXACTLY as advertised. No last minute surprises. Dedicated persistence and patience were demonstrated by all. Maged showed true empathy towards us as customers. The finance person, Jim Choate was equal to Maged in character. He is a true veteran. Wise, knowledgeable, and demonstrated appreciation and understanding of what I, the customer was seeking. I was impressed by his effort to make this as financially painless as possible yet provide me with security I would value down the road. All in all, this was possibly the BEST experience I have ever had buying a vehicle. Congrats are due to AutoNation: their management, sales, financing, and service personal. ALL are deserving!

Struck it off real well with our salesperson, Robert, and later with Jim, the finance manager and ultimately with the sales manager when I ran into an issue right after I purchased my new truck. Everybody works as a team at this store. Top notch organization! Thanks....love my new hemi too! Mike

Let me start off, our salesman was terrific. No pressure from him. We purchased the used car and brought the car back within the 3 days due to a LOUD noise that could not be heard unless the windows were down. We were assured the sound was "normal", fast forward 29 days and we had to bring truck into Ford dealership for a new transmission and transfer case. $6700 later for the warranty company, thank god we bought the extra warranty!

Our experience was amazing, I've never had such an easy time buying a car before and we've boughten several through the years. The price was the best around, we did our homework , and not just the price but the overall teamwork, they all help eachother out you can tell they care about a person and this is hard to come by with dealterships these days.

I started looking into buying new car some time ago but I wasn't in particular hurry. After seeing nice YouTube reviews I stopped by AutoNation Bellevue to see new 2014 Dodge Durango. Even though I said I will not buy it soon and I got to test drive it, compare it and learn more about car. I went home and we kept in touch. I never felt pressured to get back to them. In mean time I explored what package I want and what price range I feel comfortable with. They kept sending me options until I felt good with both price and package. I can say just best about AutoNation Bellevue and salesman Ali

The service department experience is better than average for a dealership

I was looking for a Grand Cherokee and Ali, the sales representative, did everything to find me the best deal and the best financing option. Great customer experience