Dropped my car off first thing in the morning for my 10am recalled parts appointment. They informed me it should be done by 4pm at the latest. Tried getting ahold of someone for 30 min around 4pm when I hadn’t heard anything. No one in service answered the phone. Decided to head down and check and they informed me if would be another hour and a half. Never got a call that night that my car was done. Tried calling the next day at 10am for over an hour to see if my car was ready and no one would answer the phone again. Finally left a message with the sales department for the service to give me a call. Two hours later I get a call that my car has been done and they just forgot to give me a call. When I showed up they told me I need a new front axel but she couldn’t tell me why. Took it to Les Schwab to see what’s wrong and they said my axel is fine and nothing is wrong with it. Worst experience ever!!!

Dropped off my car with a dead battery at the overnight service drop box. The Service Team had the car ready the next day. Excellent customer service and professionalism.

I recommend AutoNation Chrysler Dodge Jeep Ram Bellevue because I am someone with high anxiety about buying a vehicle and the sales associate, Sandra, was very understanding. She listened and responded to what I was worried about. She was accommodating (let me sign paperwork at a table outside the dealership) and made my car buying experience worry free. Thank you, Sandra!

Nice team, but be careful. Was told certain things were included in my vehicle and only after the lease was complete did I learn I had been mislead. Buyer beware - do all of your homework! As per note below left message with the GM... No call back! What a joke

I bought my car in AutoNation Chrysler back in May and now my car has been serviced for a recall. I would buy in AutoNation again. They called me on time and had my vehicle recall repaired promptly. They even gave me free botchers for car wash.

They did the oil and filter change, tire rotation, and a bunch of other maintenance activity in well under 60 min. They required masks be worn and had only one other person in the waiting room which is nice in these covid day

I bought a Grand Cherokee with auto nation Chrysler at Bellevue, and the overall experience is great. I do talk to the other Chrysler dealer in Kirkland, AutoNation is much better from sales perspective. Shawn Bedker is honest and making the trade-in/buying process transparent, I am happy with Shawn and AutoNation Chrysler at Bellevue.

The entire team was wonderful. It was a great process from start to finish.

They need to get a clue on how to communicate reality with service customers. This dealership is the worst organization I have ever dealt with in my 50 years of having vehicles serviced. My van went in for a warranty recall that took me four months to schedule. When I delivered my van the service adviser informed me it would be ready late that day. Four working days later I picked up my van and I never even received a call from anyone at the dealership on the progress and delay. WOW !!!

Even though I was paying cash I had to wait for some time ~1 hour before I could sign the papers. They said they were having problems with the computer.

A good experience. Felt very comfortable with the help and service I got from Chris in service department.

Came in for a recall, was promptly treated well and put into a rental vehicle. Recall was completed after a couple of days after addressing some unknown to me issues. Shortly after leaving the lot I had an auto stop start warning message pop up followed by a dash warning light. Promptly took it back for them to see, which triggered several in an out visits. Then after keeping it for a couple days and claiming they highway tested it I bairly made it onto the highway before the light and warning messages came back. Returning to the dealership I was intercepted by a different service manager who proceeded to tell me that they didn't know what was going on and they've hear of issues with the stop start battery. I was given very good lip service that not to worry that it wouldn't be stranded and someone would call me in a couple days. Noone called or followed up. No complaints on the work that was done, just frustrating leaving with issues that were not previously there. Planning on working with jeep cares to figure out a solution for my now reoccurring problem. Edit update: took it to a private mechanic who told me he found pcm codes with his scan tool, reset the vehicle by disconnecting /reconnecting the batteries. Issue hasn't came back.

Thought things had gone well until I got home and learned that things I was told about features on my new car were not true. Nice people but be careful.

Easy experience, no bs, straight forward and clear communication and competent service.

The people at AutoNation were very nice and they help me get exactly what I asked for. I highly recommend this location.

Purchased a car from automation dodge. Was a very smooth deal. They gave me a really great price. Service was unbelievable. Janice Campbell (sales)and Starr (sales manager) made the purchase easy, no pressure and great pricing... the finance department was outstanding also.. if your looking for value and no pressure, Give them a shot!!

Chris got my Jeep in right away and got it fixed fast! He was really nice and easy to work with. He made my day!!

When making my apt the service woman emily didn't know if my warranty covered a rental car she transfered me to finance (a Mr dawes?)to find out. Finance did not answer and I left a message, not to get a return call. I had to call a couple days later, this to tell my story again and again to be transfered to fiance who finally inform me my lifetime warranty covered the rental car. Upon dropping off my truck the service guy Jim (great guy) informed me I do not get a rental that Chrysler took that away for vehicles over 100k miles. Uspest that a rental was a reason why I bought the extended lifetime warranty. Jim was great with service and explanations. He salvaged this rating!

Quick. Efficient. Thorough. Thanks!

I brought in my Jeep SRT for routine scheduled maintenance and had a stellar experience. I called 10 minutes before they closed for the day and made an appointment for the next morning at 0730. When I arrived the next morning, the service department was ready to go as soon as I pulled up. Their actual completion time was even a bit earlier than their estimated time. Life can be quite busy, so their pit-stop like efficiency was just what my schedule needed. Thanks again AutoNation Bellevue!

I had an excellent experience buying a new car from AutoNation Jeep. Janice Campbell (sales) and Trent Nichols (sales manager) were a pleasure to do business with.

Everybody there took the time to answer all my questions

I had an excellent experience buying a new car from AutoNation Jeep. Janice Campbell (sales) and Trent Nichols (sales manager) were a pleasure to do business with.

Very Happy with all my service.

I bring my 2017 Wrangler here for service and maintenance. I dropped in yesterday on December 30th to confirm my appointment for the following week. While I was there, I asked if they could get me in last minute to install a Mopar part and do an oil change. They quickly accommodated my ask and were very helpful in completing the requested services despite not having an appointment that day. I initially worked with Jim but another gentleman handled the appointment, although I can't recall his name. Overall great experience and I plan to continue coming here for maintenance on my Jeep Wrangler.

I bring my 2017 Wrangler here for service and maintenance. I dropped in yesterday on December 30th to confirm my appointment for the following week. While I was there, I asked if they could get me in last minute to install a Mopar part and do an oil change. They quickly accommodated my ask and were very helpful in completing the requested services despite not having an appointment that day. I initially worked with Jim but another gentleman handled the appointment, although I can't recall his name. Overall great experience and I plan to continue coming here for maintenance on my Jeep Wrangler. 🙂

I had a great buying experience. Very quick and easy process from start to finish.

Unfortunately, I have had a really poor experience with the service center at Dodge. I took my vehicle in for a warranty repair of the main speedometer panel screen which was cracked when I purchased it brand new. I was told it would take two months for the part. I waited three months, never received a call. I tried calling multiple times, and the service associate would always transfer me to the parts department, who would not answer, or return my call. Finally, I took it in for an oil change hoping I could get someone to tell me in-person when the part would be available. I was told that somehow the part had never been ordered (despite the service associate telling me multiple times that they had) and that the service manager would check into it and call me back. It has now been another week, and I've gotten no call from the service manager(despite me leaving yet another voice message). On top of this I was called a day before I was supposed to bring my van in for an oil change and told that Saturday no longer worked to drop off the vehicle, when I called back to reschedule I was told that this service center no longer worked on Ram Promaster, and that the nearest place to service them *might* be Tacoma. I couldn't believe it, so I tried calling back again, and got another someone else who told me that indeed Bellevue still worked on Ram Promasters (as far as they knew). This vehicle is less than a year old, I would love to be a loyal customer(I have never written a negative review before for anything) - but this experience is really baffling to me why I am not getting the courtesy of responses to my calls and inquiries on this warranty service.

Recently bought a 2013 SXT Durango from Mr. David Heath. I am very pleased with the customer service and I found the employees very helpful. I am very happy with purchase and I would definitely recommend buying a vehicle from Auto Nation and my friend David Heath. Thank you Auto Nation!

Salesman was great but service department is a real joke !! If AutoNation really cares about my concerns I would think they would be contacting me .

Overall had great experience, normally do when I deal with autonation employees. Staff is wonderful

This Dealership bends over backwards to work with you and makes sure you get the vehicle that you want with no pressure. Mike was fantastic and the teamwork that everyone exhibits is well worth the investment of my time.

Service was quick & easy with a timeline as promised

They’re Service department is the worst I’ve ever seen in my 62 years. Had my car in there for 10 weeks trying to get the motor change on the warranty the service manager never answers his phone and I’m just so disappointed and disgusted. Now i’m waiting on my radio to be replaced but they can’t seem to come up with one it’s affecting my hands-free phone in my back up camera and they’ve had an order for four or five weeks and can’t seem to get it.

The staff is friendly and organized. My paperwork was ready for me to review and sign when I dropped off my vehicle. Before I left, the they made sure I was satisfied with their work.

I was pretty happy with this dealership for quite awhile, in fact I started referring people there. Then the 2020 'Rona happened and my family had to stop going to this location. They simply didn't respect the most basic of protections, despite their fancy marketing.

Only an oil change and annual safety check, done quickly and all good.

I had a weird intermittent electrical problem. It finally occurred where they could see it and fix it. They are willing to keep looking for those odd things and keep trying until a solution is found.

Parts dept. failed on this one. No one answers the phone - ever. The guy quoted a time that it would be in and when I called to check on the day it was supposed to be in - he forgot to order the part. More than a week later it came in. I tried to call your dealership on many different phone lines and accesses and never got through. Terrible service and really frustrating. If this happens again - we're going somewhere else.

Made an appointment 2 DAYS IN ADVANCE to see a specific vehicle. No one knew where the salesperson (Sandy) was when we arrived, so we were assigned to someone else. Car that we were SCHEDULED to see wasn't on the lot, so the salesperson had to go leave to bring it over. He apologized that it wasn't detailed yet. The car was absolutely disgusting. The rear cargo was so FULL OF DOG HAIR that there were clumps of it clear up on the dash. Unbelievable that they would even attempt to show the car, and that with 2 days notice they wouldn't have scheduled it to be detailed. THE BALL WAS DEFINITELY DROPPED. I left work early for this appointment so this cost me both time AND money. The salesperson didn't even try to keep us on the lot to look at any other cars in our price range. Do yourself a favor, and don't waste your time on Autonation. I regret that I have to give them 1 star in order to post this review. There are many independent, locally owned dealerships in the area that will work to earn your business. Shout out to Rairdon Honda of Marysville for providing excellent service and selling us a car that fit what we were looking for, within our budget, and at a great rate. Anthony in sales and Larry in finance will take care of you! It's worth the drive.

The younger Hispanic service tech was really helpful and took his time with me. But the dealership is almost impossible to get ahold of. I kept calling Retail Parts for 3 days to see if my new Dodge Key Fob was in and to make a service appointment if it was to program the key! I called all kinds of different extensions/departments. NO ONE was answering their phones for several days. Except one helpful lady in New Service Appointments. I would have fired the entire staff if I owned it! Tons of lost business and image, respect, repour with customers, etc. all down the tubes. $300 for a key FOB? I'll take my business to independents from now on!!

Excellent customer service

Brennan and his teams were AMAZING!

Sales: 5* I had amazing experience with Sales. The price negotiations were pleasant and quick. There was very little back and forth and they accommodated my request to deal out doors given the Covid Pandemic. The sales man was super friendly to work with and even gave us a ride home! After Sales: 2* After sales rep who is in-charge of processing loan and completing the paperwork was very deceptive. There were lot of lies trying to sell service. The rep mentioned that my Pacifica Hybrid needs maintenance every 5000 miles and sold me to buy the maintenance package. After returning home, I read that factory recommends maintenance every 10,000 miles. Given that fact and fact that my miles will be mostly electric, I might not need an oil change for a long time. The rep was also in a closed room wearing a small mouth shield. Given the pandemic, I felt very unsafe to deal in a closed room with no mask.

I have bought 3 vehicles from this Bellevue Dodge/Jeep dealer. The sales "deals" are only average. On the other hand, the service department is awful. Once again, the service department initially refused to honor my sales agreement, which included the first oil change free. "It's not in the system" she kept insisting. I had to retrieve my sales contract and only then did she agree to waive the $89 fee. it's like sales and service are two different companies there.

Everything was good like always. Ty

I took my Ram 1500 in because the “check engine” light was on. The Service Writer was extremely helpful. He said give him 15 - 20 minutes. He performed diagnostics right on the spot and informed me that it was a grill shutter stuck code and had cleared itself. While performing the diagnostics, he also took care of a recall requiring a software upgrade. He promptly corrected the problem I came in for, and went above and beyond to do the recall, which will save an extra appointment. Thanks for the great service, Mike

Great service, great folks

The kindest sales staff around! Thank you for working with me and getting me a great deal on my Dodge Charger R/T. Very Pleasant experience all around.

I had an appointment to have my fuel filter changed and was quoted 1 1/2 - 2 hours to complete the work. Rather than go home and then return, I elected to wait. I made sure they had my cell number and I never received a phone call to share there was a delay. 3 hours into the appointment I went and asked about my vehicle and was told just another 3 minutes, while we bring the truck up front. Then my service advisor came into the waiting room 15 minutes later to explain - it was the wrong vehicle, mine was still about an hour out. I understand they may have delays - 4 hours and 45 minutes my truck was completed. Communication is easy AND I was sitting in their waiting room. It was a frustrating experience and I was disappointed in their customer service. My service advisor did provide me with a 15% discount and apologized at check out.

Chris Rider is a fantastic service writer. He cares and his customer service is 2nd to none. Thank you Chris for your continued stellar work!

As usual always great service!👍

Have not bought a new car in over 20 years. Wanted another Jeep and AutoNation had the best and most inventory of the car I wanted to purchase. They had exactly what I wanted and I am guessing if they didn't have it they would have found it for me. The sales associate, Ramon, was incredibly patient , knowledgeable, honest and helpful in guiding me through what is normally a stressful experience. The Manager, Jim, was also a great guy and explained everything in detail even with basic questions that I probably should have known the answers too. He worked with me through the financing process and I told him what I could pay and he made it happen. After purchasing the car they were also diligent in making sure that everything was going good and that if I ever had any questions or concerns that I shouldn't hesitate to reach out to them which was awesome - good follow up is big points in my book. Overall I will definitely recommend AutoNation to family, friends and work colleagues and it was an exceptionally easy and stress free experience.

Have not bought a new car in over 20 years. Wanted another Jeep and AutoNation had the best and most inventory of the car I wanted to purchase. They had exactly what I wanted and I am guessing if they didn't have it they would have found it for me. The sales associate, Ramon, was incredibly patient , knowledgeable, honest and helpful in guiding me through what is normally a stressful experience. The Manager, Jim, was also a great guy and explained everything in detail even with basic questions that I probably should have known the answers too. He worked with me through the financing process and I told him what I could pay and he made it happen. After purchasing the car they were also diligent in making sure that everything was going good and that if I ever had any questions or concerns that I shouldn't hesitate to reach out to them which was awesome - good follow up is big points in my book. Overall I will definitely recommend AutoNation to family, friends and work colleagues and it was an exceptionally easy and stress free experience.

This was a 60K mile service. Team members were very nice, I felt that I received good customer service. My only gripes are the cost and the fact that no effort was made to clean my car - other places do this - these gripes lost this review 2 stars. Since this review I have had an issue with my car which was supposed to have been resolved at time of service.

Excellent service department

We love our Jeep, but the experience of entering the AutoNation facility in Bellevue is subpar. Mind you we have several vehicles from Toyota to Volvo and Maserati so we have grown accustom to friendly sales people and service staff. I took my Jeep in for a service last week and walked away with a feeling of WTH? The staff seems stressed and unfriendly. I waited for two and a half hour in a waiting lounge with no tea or coffee, and the TV set on some extreme right wing channel spewing about the election being fraudulent. When I went to enquire what was taking so long for a simple service I was told my car was done... they just forgot to tell me. I was handed the keys and had to wander around the parking lot to find my car, which I couldn't so I returned and was helped. Honestly, it was the worst service experience I've ever had in a car shop.

They were able to understand what I was looking for and the price range I was interested in. I received continuous communication regarding my needs.

2007 Dodge SUV, 3.7 engine completely broken down at 53,000 miles. Towed the car in for diagnosis, it took many requests and several weeks and $200. Just to be told no compression. After watching YouTube videos and lucky enough to meet a Chrysler mechanic I discover that 3.7 and 4.7 Chrysler engines have a design flaw, oil flow issues and faulty aluminum head valve seat metal can cause the the valve stem to bend, which causes the valve spring to break and the rocker arm to fly off inside the valve cover. The head needs to be removed and machined and new valve and spring and rocker arm installed. I had the car towed to a mechanic that offered the excellent advice. No one answers the phone or returns calls at Auto Nation Chrysler.

I took my car in for a standard service on 9/28 with Emilee Staniforth. After the service I had an issue with the Stop/Start system which resulted in two separate occasions where the car would just turn off completely, leaving me stuck twice in busy intersections. I emailed Emilee on 11/16 letting her know about the problem and never heard back from her. On 11/19 I made an appointment on line to have it fixed and left specific notes about the issue. Today 12/5, I arrive for my appointment only to be told by Emilee that there was nothing she can do until Monday. I asked her why no one called me to let me know that that the service I requested couldn’t be completed before I drove all they way here in an unsafe vehicle. She stated that the online appointment system is a piece of junk and it shouldn’t have let me schedule this particular service for a Saturday. Overall the level of customer service I received was completely unprofessional. Not only was my time wasted but I was put in a situation where I was left to drive a vehicle that could shut off at any moment and put me and my family in a an unsafe situation.

To be very specific, I would give Trenton Nichols (Sales manager, ecommerce) and his sales guy Ivan Burazer (sales advisor, ecommerce) a 5 star rating if I were only rating the people I interacted with the most. I believe the way I was treated overall by this sales team was much better than I experienced at other Jeep dealerships in the area. One reason I give Trenton and Ivan a 5 star rating is for their patience as we were emailing back and forth about a new vehicle purchase for almost two months! My partner and I were focused, doing our research, and planning, and it was probably the longest that Trenton and Ivan have taken to sell a vehicle. For us, the time was worth it as we were combining this vehicle purchase with some home projects that had to be completed before buying (e.g., driveway replacement). When I was finally ready, I reached out to Trenton and Ivan, Ivan updated me on their current inventory, I chose the vehicle/color that we wanted, and Trenton finalized our out-the-door price within two days. Also, I appreciated that Trenton cut through any b.s. and gave us a *fantastic* deal on the vehicle. On the third day, I headed over to the dealership, and finally met Trenton and Ivan in person. Ivan was very accommodating, showed me the great features on the vehicle we had chosen, and let me test drive it, alone, which was highly appreciated! However, I didn't need to drive very far, as I knew in the first few moments of driving that it was the right vehicle for us. I came back, and Ivan and I worked through some details (insurance, minor paperwork, etc) and then I waited for the finance person. To be clear, I came in with my own financing and downpayment ready, so I figured it would be a quick signing and I would be out the door. I was pretty excited, as Trenton and Ivan did not push any extras onto me, and things were going smoothly and quickly, exactly the way I had hoped. Then I met the finance person... This person was different and high pressure, and pushed multiple warranties and protections in a way to instill fear. One package of warranties and protections I was offered, came out to $7000! I made it clear that I didn't want any of the packages, and that all I wanted was to drive home our new Jeep. After I said no to the packages, we began signing the paperwork. However, later in the middle of signing the paperwork, the finance person slipped in another protection package, including some of the same options that they offered initially but at 1/3 the cost of what they first quoted... meaning, I would have dramatically overpaid had I agreed to any protections the first time. However, I did my research and know what I might expect with vehicle, and I felt very confident that I didn't need any extra warranties and protections to make me feel better. The second time, I said just one word, "No". This high pressure experience with the finance person was off putting, in complete contrast to Trenton and Ivan, and made me want to speed up the process to get out of there. Importantly, dealing with the tactics of the finance person is what I and everyone else hates about buying vehicles at dealerships... It happened to me with the first vehicle I bought over twenty years ago, and it seems that dealerships are still using the high pressure model of selling cars that people hate even today... This is why I am giving Autonation Jeep a 3 star overall. If the finance person did not come on so strong and would have stopped urging me to buy warranties after I said no the first time, I would have given a 5 star because of the fantastic deal and the sales guys were low pressure and great. Finally, I want to specifically note that I shopped *multiple* Jeep dealers in the area before settling with Autonation Jeep, and I can tell you that I would rate the other dealers worse, based on the sales teams alone! Thus, I recommend working with Trenton and Ivan beforehand via email to minimize stress upfront, but when your pricing is ready and you go into the dealership, be ready...

Buying made easy! I am repeat customer and will definitely buy my next car here as well. Outstanding sales and support staff. I buy here for one important reason, " trust ! ".

I took my car in for a standard service on 9/28 with Emilee Staniforth. After the service I had an issue with the Stop/Start system which resulted in two separate occasions where the car would just turn off completely, leaving me stuck twice in busy intersections. I emailed Emilee on 11/16 letting her know about the problem and never heard back from her. On 11/19 I made an appointment on line to have it fixed and left specific notes about the issue. Today 12/5, I arrive for my appointment only to be told by Emilee that there was nothing she can do until Monday. I asked her why no one called me to let me know that that the service I requested couldn’t be completed before I drove all they way here in an unsafe vehicle. She stated that the online appointment system is a piece of junk and it shouldn’t have let me schedule this particular service for a Saturday. Overall the level of customer service I received was completely unprofessional. Not only was my time wasted but I was put in a situation where I was left to drive a vehicle that could shut off at any moment and put me and my family in a an unsafe situation. I left my contact info with the Sales Manager to receive a call from the GM. I’ve purchased two different vehicles from this dealership, but after this experience, if I don’t get a call back I’ll be trading in my Jeep elsewhere once my lease is up.

Please do not go here if you do not want to pull your hair out. Would rate negative stars if I could but makes me list 1.

The Sales manager worked hard to get me all the discounts I asked for. The State and federal tax credits and all the rebates that was offered gave me the best deal. Also they have a friendly staff. Robert was very patient and helpful as we made our choice. And he answered all our questions.

probably the best car buying experience I've had. Nick the sales manager was straight forward, aggressive with his pricing and quick to respond to my emails. Jeremy, my sales consultant was knowledgeable and patient. they were helpful and attentive. Never felt pressured or like they were only interested in making a sale. It was refreshing, and I would recommend them highly

My son bought his first car. They could not have been more helpful and friendly! Super informative. I love the 3mth/4k mile warranty thrown in every car. Great cars and great people. Couldn't be happier!

It was a great sales experience with Nicholas. Very smooth experience and quick. 👍🏻

Excellent experience and very happy with my purchase.

2006 Dodge Ram 3500 purchased and serviced here. Now have 290,000 miles and runs like I just purchased it. Hard to beat a Cummings diesel engine!

Shawn was the most knowledgeable sales manager/ rep I have worked with. I would highly recommend working with Shawn.

Chris was great to work with. He was thorough and went above and beyond to help out with making sure we had all our extended warranty items repaired along with our other repairs. I have never had good service before but I heard there are new owners and it shows. Everyone was helpful, they even answered the phone.

Entirely new service staff. Unfriendly to the near point of rude. Lied on several things that I had to call them out on and then they quickly changed their story. Will be taking my business elsewhere.

Robert was friendly, honest, and easy to work with. They were fair in their pricing and provided great service.

Friendly and great service. Thank you.

Just purchased a well equipped 2017 Chrysler Pacifica. Great experience all around. We had to travel a few hours to test drive and AutoNation CDJ Bellevue folks were very professional and polite. Had vehicle ready to go, answered all questions and concerns we had and purchase was completed quickly, in and out. Big shout out to Sandra for helping us find a great vehicle at a reasonable price. Would definitely recommend. No pressure sales. Great job!!

Had a great experience leasing a new vehicle at AutoNation in Bellevue. Sandra and the whole sales team was fantastic! Highly recommend

Sales: 5* I had amazing experience with Sales. The price negotiations were pleasant and quick. There was very little back and forth and they accommodated my request to deal outdoors given the Covid Pandemic. Robert (Our sales man) was super friendly to work with and even gave us a ride home! After Sales: 2* After sales rep who is in-charge of processing loan and completing the paperwork was very deceptive. There were lot of lies trying to sell service. The rep mentioned that my Pacifica Hybrid needs maintenance every 5,000 miles and sold me to buy maintenance package. After returning home, I released factory recommends maintenance every 10,000 miles. Given the fact that my miles will be mostly electric, I might not need an oil change for a long time. The rep was also in a closed room wearing a small mouth shield. Given the pandemic, I felt unsafe to deal in a closed room with no proper mask.

Truck needed some recall work. Got same-day service and a rental car. Plus a full checkup and nothing out of pocket. Great service! Happy Costomer!

Update: I received a generic reply even though I mentioned that at the bottom to not put one. That proves unfortunately that they don't read reviews and just copy paste the replies to all of these, they don't try to improve anything based on customer feedback, just copy/paste, copy/paste, an example how not to take care of customers. This is now a 1 star experience. I used this place for servicing my car that I also bought from them. Overall experience for servicing was below average, first of all some acquisition specialist wanted to buy my car and started hassling me after I booked the appointment. He didn't do his due diligence before contacting me (eg. checking the negative equity), he was not able to make an actual offer, so why waste time? When I arrived to service appointment, 1 of the 3 advisors was out of the desk and they made me wait 10 minutes for that particular person, even though other 2 advisors didn't have any customers. I even asked them to help me but they were not helpful at all. Why do you make customer wait unnecessarily for a particular person for a simple oil change? Oil change + tire rotation was completed in 80 minutes on the express lane with appointment, not too slow but not too fast either. In overall, disappointed from this service - My car buying experience was great few years ago, so this review is for the service/acquisition department. Note: Please don't write a generic reply to this, eg. asking me to contact general manager.

I get great service everytime I bring my truck in to autonation of Bellevue.

Great service and friendly staff!

Autonation Bellevue helped us purchase our new 2020 Chrysler Pacifica Hybrid after another dealer could not secure a van and close the deal. Additionally, Autonation had the exact color and options combination we were looking for and for a lower price too! Our experience with Robert Radowick in sales was excellent. Robert was respectful, thorough, accommodating and since has followed up multiple times to see if we have any additional questions. Even with no prior experience, negotiation, or other dealings with Autonation Bellevue we were able to trade-in a vehicle, sign for purchase and take delivery of our new van in ~ 2.5 hours; anyone who has purchased a new car knows that that is pretty quick! We would definitely recommend Autonation Bellevue and Robert Radowick.

Autonation Bellevue helped us purchase our new 2020 Chrysler Pacifica Hybrid after another dealer could not secure a van and close the deal. Additionally, Autonation had the exact color and options combination we were looking for and for a lower price too! Our experience with Robert Radowick in sales was excellent. Robert was respectful, thorough, accommodating and since has followed up multiple times to see if we have any additional questions. Even with no prior experience, negotiation, or other dealings with Autonation Bellevue we were able to trade-in a vehicle, sign for purchase and take delivery of our new van in ~ 2.5 hours; anyone who has purchased a new car knows that that is pretty quick! We would definitely recommend Autonation Bellevue and Robert Radowick.

Great people great staff more equipment in good condition will make a big difference

Autonation Bellevue helped us purchase our new 2020 Chrysler Pacifica Hybrid after another dealer could not secure a van and close the deal. Additionally, Autonation had the exact color and options combination we were looking for and for a lower price too! Our experience with Robert Radowick in sales was excellent. Robert was respectful, thorough, accommodating and since has followed up multiple times to see if we have any additional questions. Even with no prior experience, negotiation, or other dealings with Autonation Bellevue we were able to trade-in a vehicle, sign for purchase and take delivery of our new van in ~ 2.5 hours; anyone who has purchased a new car knows that that is pretty quick! We would definitely recommend Autonation Bellevue and Robert Radowick.

I am very satisfied with the service at Autonation, especially with the manager, Chris. He is always courteous and informative. This has been over I think eight years that I have been taking my (now, third) Chrysler/Dodge van. Thank you for asking!

I didn't have any issues with them, giving them 4 stars only because they solved two service recalls in about 7 months, I suspect this is not their fault. (W46 and VE2).

Worked with Mike Paulsen at RAM Bellevue to purchase my new 1500 Laramie. Have always loved AutoNation so was happy to see they had a RAM dealer in the area. RAM has really stepped up and exceeded every other truck offering period. Mike is a RAM expert and was so easy to work with throughout the entire process. Never felt pressured from him and he really helped to find me the right truck for my needs and also get it at a great price. Loving my new RAM 2 months in.

I’ll start here, Ivan the salesman was great. No issues with him. But the dealership as a whole is horrible. They are nice and friendly while you’re purchasing a car but afterwards, you are just a number. when you call them with any questions you have... they say they will call you back but never do. Twice I called and was told a finance manager would call me back but they never did. Also the male sales manager has the attitude of a 10 year old. You should probably grow up buddy.we took our business elsewhere and we were happy we did.

Prompt, straightforward folks in the sales department. Have worked with Jeremy twice. Friendly & goes out of his way to make it a pleasant experience.

Everyone was pleasant and professional, especially Shawn Bedker. However, at closing, I was handed an arbitration agreement without explanation, which was not part of the deal which I declined to sign. I'm an attorney and asking car buyers to sign an arbitration agreement as part of signing closing documents without further explanation is inappropriate, especially when an average car buyer is not sophisticated enough to understand they are giving up significant legal rights by signing such an agreement. The presentation of this arbitration agreement with other necessary closing documents without prior explanation and advise that it was unnecessary to sign felt sleazy and unethical and should be discontinued.

Dropped of my car Wednesday & haven’t heard anything from them about if my car is fixed or what is happening. I’ve called everyday & they don’t answer or say they’ll call me right back and never do. Once I finally get my car back I will never use the service department again

If you plan to service your Jeep at Autonation Bellevue prepare to bang your head against the wall. You are entering a black hole where phone calls, emails and text messages are NEVER returned. Last time my Jeep sat completed for 3 days and nobody bothered to call me. This time I had to drive to the facility and confront the Service Advisor to get any info regarding my Jeep that was in for service. This is not a "one time" problem. I've experienced it twice now and if you read other online reviews you will hear the same story. Autonation will post a their standard response asking me to contact the Service Manger. Guess what, the manager also NEVER return calls.

If you plan to service your Jeep at Autonation Bellevue prepare to bang your head against the wall. You are entering a black hole where phone calls, emails and text messages are NEVER returned. Last time my Jeep sat completed for 3 days and nobody bothered to call me. This time I had to drive to the facility and confront the Service Advisor to get any info regarding my Jeep that was in for service. This is not a "one time" problem. I've experienced it twice now and if you read other online reviews you will hear the same story. Autonation will post a their standard response asking me to contact the Service Manger. Guess what, the manager also NEVER return calls.

Service required due to a recall. Check-in was efficient. Rental car was provided. Job was done on time. Check-out was easy!

Issues with maintenance contract, beware. UPDATE 10/21/2020 after answer Thanks for offering to make this up to you. Unfortunately it is a generic phone number with departments to select but no General Manager. Nice trick trying to lure you actually want to make it up to me. You know me, you know my issue, you have my phone number. Why don’t you call? I will update this post if you actually call and share my experience.

The service rep. was not professional. He added some extra service options on top of the planned service w/o much explanation. When asked about using the service coupon they emailed he was also trying to over charge the service.

Amazing knowledge of product and took the time to figure how their product fit the need we had. Appreciate Sandra and her incredible detailed knowledge and help, especially after sale.

Autonation Service has been good but not as good as it was for 2-3 yr after I bought 2014 jeep grand cherokee addition to Autonation Service Dept. They did not report back to me on a question I had about a potential leak (oil or....), so now i have to take it back in again. They found a small leak and said it was fixed. A few weeks later, another leak and this time it's out of warranty, plus labor for oil pan gasket replacement is huge. Nowit costs me 2000, why not found 2 years earlier?

Short on time, but really want to leave a quick note about these folxs. I admit that I've done most of my work on my vehicles throughout my life and when the job was a bit larger than I could handle or had time for, I would visit a mechanic I trust. Since I purchased my last Jeep, I've chosen to take it to this dealership for routine work. I've been 3 times now (nothing major) and each time they are welcoming, friendly, informative, and efficient. I am pleased with the work done and the costumer service that has come with it. I'll be coming back here as needed. Great dealership to work with.

I was over one hour & half for an oil change. They made a good job but taking that time is not good when you have to schedule previously an appointment.

Great experience. Fast, communication was great, and Chris and his team were professional and friendly.

Excellent, detailed, efficient, and personable service by Jordan at the service department. Highly recommend going to Jordan for any service needs. He thoroughly analyzed the problem and the situation through questions/observations in order to be able to properly isolate the issue. Happy with my fixed Jeep and will definitely return for any future needs. Thanks Jordan!

Service department is lacking on customer service. It’s almost impossible to get someone to pick up the phone, emails and messages go unanswered. It’s unfortunate for Dodge customers.

The sales team was fantastic and probably one the best car buying experiences I have had. They were completely honest with me about everything and totally up front. There was no 4 hours of back and forth negotiation and their sales manager, Trent, was great. They gave me a really fair value on my trade in and didnt try and upsell me on unnecessary things. I would recommend this dealership and suggest you speak with Trent directly before one of the sales agents.

In reference to their service department, we have experienced the worst customer service I have ever experienced. My husband is currently deployed for the second time fighting the wildfires in CA. This is the second time they have had his truck for almost 2-weeks with the service not being completed, and we have had to be the ones to continuously contact for an update; needless to say, he does not have time to waste doing that. They have taken advantage of his service by not completing what has been promised. A company that is willing to do such an action should have consequences. I wish I could say any one person from AutoNation Chrysler Dodge Jeep Ram of Bellevue has contacted us with an update of what was expected but I cannot. To have to resort to social media as a warning to others is sad but not nearly as disappointing as their customer service. Please be warned.

They r always very polite and thorough. We always bring our 1500 back here!

My saga isn't over yet but there is no way this isn't a one-star rating so here goes. My service experience started out with scheduling 2 weeks out, only to be called the morning of and told " we need to reschedule I won't even look at your car today." I reluctantly rescheduled and got my Dodge in on September 22nd. For the next 7 days we called trying to get an update, on September 29th we were told it would be done that day. Today, September 30th, after repeated calls we were told we are waiting on a part.....it should be in October 10th. Updates are non-existent and misinformation when received. It really seems to be understaffed, mismanaged, and uncaring of the service provided.

The used car I bought did not have the intake air filter replaced. It was advertised to have completed a variety of maintenance tasks (oil, filter, air filter, interior cabin filter, etc) but it seems like this was not done with any attention to detail. I brought this attention and was promised that the service manager would order a new air filter and notify me when it arrives, but it has almost been 2 months since I've bought the car and still haven't heard anything yet. Overall, this type of sloppy care makes it difficult to have a good relationship with dealerships.

Shelton was very helpful, I have no idea about cars, not even how to check my oil but Shelton helped and taught me and explained how to do it. I’m grateful.

horrible service

Nice salespeople but did not care for the car I test drove.

they have serviced my 2014 jeep since I bought it new. Alway been excellent service.

Excellence from beginning to end. Timely, knowledgeable answers to all our questions. Ramon Ramirez worked tirelessly with us online, via text and email since we live across state. Honest, fair trade-in for our car and a "great deal" price on our new Durango. Absolutely recommend AutoNation Bellevue.

⭐⭐⭐⭐⭐ Absolutely recommend! Ramon made this easy...timely, knowledgeable answers via online, email and text to us here in Eastern Wa. No pressure, good trade-in offer, transparency and a great deal on our Dodge. We are so happy with the entire transaction and we love our new Durango!

From across the state and Ramon Ramirez worked tirelessly via text, online and email with us. Got a good deal on our trade in, love our beautiful new Durango, just happy with the whole transaction. A pleasant, smooth experience finished in a timely fashion...even in the midst of Covid. Absolutely recommend AutoNation Bellevue ⭐⭐⭐⭐⭐

Ramon Ramirez made this the best car buying experience we've had. Knowledgeable and timely responses to our questions. Worked tirelessly with us through email, text and online since we live in Eastern Wa. I researched the entire state and we couldn't be happier we chose AutoNation Bellevue.

Courteous, service rep Chris Rider was very helpful in resolving issues we had with our Dodge Dakota

1. Trying to get a live person to talk to is almost impossible whether it's scheduling or checking on the progress of the repair or talking to the service department. 2. I was told the repair would take 2 and 1/2 to 3 hours. I called 6 hours later and it was just just completed. 3. When I went to pick it up, the service 4-wheel drive alert was on. It was not on when I dropped it off and the recall work was transmission related so you thing they would have checked for any related issues. Very disappointed with their service. I hope the recall work was completely correctly. This is not the first time I've had issues.

recall , service and rental car all went very well.

I had a very good experience with my purchase from AutoNation. The sale staff is friendly and knowledgeable.

Classic tale of a Shystie dealership. We purchased a preowned 2013 Ford Edge from this dealer. Part of our contract for the sale was that the paint chips on the rear bumper would be fixed. The dealership took the car and called saying the work was done; upon inspecting the work the dealership had used some thing similar to nail polish to repair the chips, adding insult to injury, it wasn’t even the same color as the car. It took a week of horrible conversations with The management and another week without the car to finally get the issue resolved. There are better dealerships out there for sure.

Everyone we talked to was great, both pleasant and helpful! Sandra, Star and Paula did an excellent job- would definitely recommend this dealership!

The service is good and fast.

Fast and efficient and no b.s.

Great experience buying at Autonation and working with Jeremy. I was able to negotiate a fair price over the phone and everything was ready to go for me when I went to pick it up. Would definitely recommend for anyone in the market for a new car.

Best JEEP sales team.

Bought a used Jeep. No hassle or problems.

Chris, my service advisor, whom I've dealt with in the past, for service appointments was great. Most important, the service works was done in less time than was initially stated, so that is always good.

The service was as expected for an oil change. However, the vast majority of the service staff did not have face coverings on when walking through the building, interacting with each other, and even when interacting with customers. Blatant disregard for the safety of all involved. As a business you need to have responsibility and accountability. It's unacceptable. Will not be going back.

Absolutely terrible customer service. I had a scheduled appointment to buy a car, which I was very clear about buying and was told the car would still be available, and they sold it the night before. I told the sales person that I would be coming from Bellingham and needed assurance the car would be there, and got absolutely no communication from them that the car was sold. This car dealership is untrustworthy and I would recommend looking elsewhere, even if you think your dream vehicle is here.

Took a test drive no pressure left lot to look at another RX 350 . Called later that day and told them I would come in the next day and purchase. They offered a 3 month 4,000 mile warranty a three day return policy and a full tank of gas. A pleasant experience all the way around Janice was a pleasure to deal with

Was greeted as soon as I opened the door. All appropriate procedures for covid virus. Went on a test drive and bought my car. Mike Paulson was very helpful and answered all my questions. Thank you

I just purchased a new Pacifica. I found the price to be fair, people are friendly, the environment is positive, and what I wanted in a vehicle was understood. This is one of the two best dealerships I have worked with, and I have bought a lot of cars. (The other is in Michigan.) I highly recommend this dealership because the process was smooth, made financial sense to me, and the transaction was transparent.

I just purchased a new Pacifica. I found the price to be fair, people are friendly, the environment is positive, and what I wanted in a vehicle was understood. This is one of the two best dealerships I have worked with, and I have bought a lot of cars. (The other is in Michigan.) I highly recommend this dealership because the process was smooth, made financial sense to me, and the transaction was transparent.

Thanks for checking on my car.

My husband and I had our 2013 Toyota Prius 4 evaluated here to see how much they would offer us on trade-in. We worked with Ivan and his two managers, Trevor and Starr. They were all top notch! All of them were masked up whenever they talked to us and they kept us well informed about what they were doing and how long things would take. They came back with an offer a few thousand dollars higher than the other dealerships we took it to. We didn't even have to negotiate on price with them. That alone is worth 5 stars right there.. If possible I'd give them 10 stars for their professionalism, and, generosity, general caring for our comfort. We accepted their offer and they cut us a check an hour later. Near the beginning of the process, Trevor told us that he'd have Ivan give us a ride home if the sale went through. I was floored as I've never been treated this well by any dealership. Ivan came out near the end and said that company policy prevented him from giving us a ride home, but that they were calling us an Uber. He said they were going to cover the cost. I can't think of a single thing they could improve on.

James Dawson, one of the managers there lied to my senior citizen father yesterday. He signed a contract for a Chrysler & when my father went home to get the pay stubs the manager requested to finalize the deal, he sold the car to someone else within the hour it took my dad to get home to get the pay stubs & return to the dealership. Not only did you waste my dads time, but you wasted his money. & also your manager James wasn’t wearing a mask which put my father at further health risk. It is currently illegal for your workers to NOT be in compliance of wearing masks while dealing with the public. I am reporting you to the better business bureau. So unprofessional & careless. You owe Howard Cohen not only an apology, but discounted sale on a car he signed for that you then gave to someone else.

Joe was awesome!!!

The entire staff was great to work with while purchasing my vehicle with cash. I have no complaints and would recommend them to anyone looking for a vehicle. And good luck to Jeremy and his racing!

they let me take the car I wanted to get and drive it around I had a mechanic look at it and just it just didn't work out I couldn't afford it or I could have but I just didn't want to get more in debt. they weren't trying to cram nothing down my throat and they were very very professional . lots of nice cars

Great service department!

Service department is a disaster. I had a check engine light. By end of day they never called and I could not get through, so I went in. No one knew what was going on, so they got me a loaner for the next 4 days. They called on day 4 and said there was an AC hose prob and it would be $500. When I went in that night to get it...$1000 bill and no service guys there. I asked the cashier to have someone call me....nope. Now 3 weeks later, my AC doesn't work as well as it did before the appointment. I am likely to file suit in King county court. DO NOT USE THIS DEALER FOR SERVICE!!!

I had posted on July 9 about issues regarding a repair that we were forced to pay for, that should've been covered under a pending recall. We called and left a message for the general manager, per their response, but have never heard back! We call the Dodge/Chrysler corp. and they said it should've been covered at the dealership and are sending us a check. Really dissappointing dealership experience!!

Terrible experience. Impossible to get on the phone with service. Had the van in the shop for over a week for an oil change. Ha Ha yeah right. Then called with many other made up issues. Meanwhile didn't even mention the front 2 tires bald. This was the worst customer service experiences I've ever had in my 50 years. Will never go back here..

Always great services 👍

I sold my 2016 Kia Optima to this AutoNation dealership. Shawn Bedker was great. He provided a no-hassle experience. I was apprehensive about the potential exchange, but my fears were unfounded. My partner and her father have purchased multiple vehicles from AutoNation, and should I be in the market for a new vehicle, AutoNation will be my first stop.

My transmission issues were carefully diagnosed and problems I had not known about were fixed. I had thought more expensive transmission work might have been necessary.

Dropped my vehicle off after hours with a note on the slip provided not to exceed $200 deductible on warranty work. Fuel pump sensor failed, brake light out notification on display yet lights working, remote start intermittently working, and some recall work. 3 days pass and no calls. Difficult time getting ahold of them as well. I finally talk to someone and they say that the manifold has a leak, the brake light is just a bad filament in the bulb, and the rear brakes are almost metal on metal. I decline the work for the brakes but was told the manifold was warranty work. Next day I get a call that the truck is done and go to pick it up. Well, now there is an additional $100 deductible for the manifold work that was done but never disclosed an additional cost. I pay of course after questioning it. First thing, go to start my truck and the remote start doesn?t work. Issue never addressed. Today I pull the rear brakes off and the pads are half life still. Replaced anyways, but just a lie from the mechanic to make more money. Brake light out warning still on. Go to replace the bulb today, and what do you know, it?s an LED that?s working just fine. Another lie and another item not addressed. Moral of the story, avoid purchasing the AutoNation warranties and taking your vehicles there for repairs. Not a trustworthy business.

It was a great experience buying from Autonation CDJR in Bellevue. It was a painless process and they worked hard to give me the deal I was looking for on a Rebel. Pleasure working with Janice and Trent, thank you.

We had a failure with our fuel pump, which has been on a pending recall since 1/20. Today we were charged over $200 for a "work around " repair, until they get the recall repair estimated to be 10/20. Unbelievable!!

I have been taking my car to them from the time that I bought the car in 2014 and the service has been consistently excellent. They find the cause of any problem and fix it the first time. There is no returning later with the same problem with more expense. The costs are always reasonable. Although they don't provide loaner cars they have an agreement with a local car rental company that gives me a discounted rental rate that is very good.

Very nice and friendly staff. The process was fairly quick and when i decide to buy a newer truck i will work with autonation first

Thanks Tim and staff for the great customer service. It can get quite busy at times but they try hard and do well to keep the customers happy and the cars rolling through service.

I had a very smooth and enjoyable car buying experience at this location. I was fortunate to work with Robert Radowick to make this purchase happen. Robert made the whole process incredibly pleasant. He is a talented salesman with superb social skills. If you are looking forward to purchasing a vehicle, with the least amount of stress, I recommend this place and ask for Robert.

Shelton and Tim in the service department are great! They were both super friendly, helpful, and understanding. This is now my favorite dealership service center in the area, and I'll definitely bring my car back to them for any future repairs.

Very nice people specially sales person (Ivan)and the guy (Roscoe)on parts department..Best car dealer easy and smooth transaction

Shelton was great to work with. He went out of his way to make sure I was taken care of and was always up front and honest.

Battery was replaced and now the noise from the engine has stopped

Had a great experience getting maintenance on my Jeep. Even though, I didn't have an appointment the staff where efficient and provided great service. I'll definitely bring my Jeep back for any additional maintenance.

Expensive for service but good experience every time.

Just an oil change. But it's VERY nice when the simple/quick things are exactly that. Did not have an appointment, but they were still able to fit me in almost immediately - oil change and tire rotation and I was out of there in about 45 minutes.

They were more than fair on price with our trade in. Great service and prices.

Purchased soft top for installation at service department. Expected that the dealership would be experts in installing so paid them to do so. A) they watched YouTube videos to figure it out and b) upon inspection at pickup, I noticed it was installed incorrectly and had to wait for them to fix it. Should have installed it myself. This is after I took my car in on March 15th for issues with driver side door locks. Was told they needed to order parts. Then coronavirus hit (understandable). I called multiple times after they reopened asking for update on the part. Was told multiple times that I would receive a call back for sure that day or the following business day and did not. Always found to be great service previously, but that was not my experience this time. Will find another dealership next time closer to home.

Make sure you let them know I am extremely dissatisfied with their work! They scuffed up every single lug hole on each wheel, there are at least a dozen scratches, and 2 Major gouges that were NOT there when the car left this morning! I washed each wheel the day before and these scratches and gouges were NOT there before 😡

Took van in for 4 new tires. Wheels were in excellent shape. Now every lug hole has scuffs, there are scratches on each wheel and two major gouges. Totally unacceptable!

Always a good experience there, I trust them with my JK. Timofey and crew always answer my questions and deliver.

Best car dealership to get work done over anyone I’ve been to ever, Chris Blue Team the best

Quick, easy transaction. Staff was very friendly and gave me the deal I was promised in email.

Avoid this dealership at all costs. They will tell you one thing and then do another and try to hide it in paperwork or hope that you dont notice.

Our salesman was Ramon. We bought a 2015 Jeep Cherokee yesterday. My other half is loving the vehicle! We bought the Jeep at a great price and they were super accommodating and helpful as we were from out of town. Everyone there was eager to help us and more than willing to do what they could to get us into that vehicle! Will be back!

I recently came to Autonation Bellevue after looking online at new cars for sale. I found a 2020 Jeep Compass that I loved and requested an appointment online to come in and test drive it. Within a few hours their service team called me to schedule a time for later that day. I came in and was greeted by Janice who was super friendly and helpful. She worked with my budget and got me a great deal on the car. Jeff who I signed my papers with was extremely understanding. Being a first time car buyer the staff made it a smooth and easy process. I had a great experience at this location and highly recommend to anyone searching for a car.

Just an oil change. Took alittle longer than I was told, but got the job done. wish they had a car wash station there.

Charged way too much for an ignition key. Whatever happened to simple mechanical devices? Frustrated that it takes so long to reach the service department by phone; they never return calls.

Clean space but unfortunately not the best experience. The person that was working on my car went to lunch within an hour of starting. I had to wait hours only to learn that they needed to order a part for my Jeep and they needed to keep it over night. So I got a hotel nearby as I was in town from LA. I came back the next day to pick it up and although they said the job was done but when I tested it myself the problems were still there. I didn’t have time to wait another full day for them to fix it this time so decided to take it somewhere else. Aware that my warranty would end at the end of the month, the service guy said he would call into corporate and let them know what happen so that when I went to the dealership to get it re-repaired they would see the notes and take care of it, I was also told by another associate that there might be a chance that cooperate would cover the hotel cost for that night. Well here I am at another service company and they don’t see any notes and neither did corporate when I called. So in summary the reason for my low rating for this space are. - Slow Service - Didn’t Complete Job - Zero follow up. Super Frustrating because who likes having to do anything twice? But the reason I’m not giving them 1 star is because they were friendly.

Just finished buying a car here and the experience was great. Jeremy was very helpful and had the car ready for me to see an test drive before I even drove into the lot. Highly recommend considering your purchase at this location. Thanks Again!

Picked up a new trailer and needed to move it to the San Juans right away. Parksense wouldn‘t turn off so I could back up with the trailer attached. Even though they were backlogged with work, they got me in the same day. Turned out it was just a software glitch and I had my vehicle back that day. They have serviced my Jeeps for years and gone out of their way to help. Not always perfect but they try really hard.

Lll)Nice placel

This is my permanent place for repair my Dodge Grand Caravan. Mr.Murphy was little angry on me. It's ok. Thanks. Khalil Rehman

This place sucks!

Wonderful experience!! I highly recommend this dealership, both sales and service!

AutoNation Jeep Bellevue on a Saturday was able to change my oil, rotate my tires and investigate to cause of my "Brake" warning light in one day. The service people, Ray and Joe were friendly and able to repair the root cause of my warning light, which was a leaking brake hose, they were able to work in all in before the dealership closed. I expect my future Wrangler service will be with them.

Horrible. Would never come back.

I would recommend anyone looking for a New vehicle to go and talk to Ivan! This is our 2nd Jeep from him. He listens to you and understands what you are wanting. He doesn?t try to put you into something you don?t want!

Excellent service from everyone involved in the process of purchasing a new vehicle.

The team did great work and finished up early. They checked multiple systems in addition to the ones I requested and didn't upsell me on things I didn't need. Friendly staff, no pressure to spend more.

Chris & his crew always do a good job with my Ram 2500 Diesel. On time, reasonable price. And the shop does her back to you when a recall part is available, some dealers would make you continue to follow up. 2020 Follow up. Not sure when I posted the initial review above, but still allstar service dept. 190K on the Ram, and Chris still helps me keep it reliable.

excellent service

After another very poor customer service experience with the service department, I plan to take both my service and car-buying business elsewhere from now on. The technicians have done well servicing my vehicle and ensuring my warranties are applied correctly. This is the only reason I gave two stars. However, communication and respect in general from service managers and customer service reps is nearly nonexistent. My latest experience included keeping my vehicle for 2 months with not one single status call provided. I called multiple times seeking an update, and not once was a phone call returned. At one point, I asked to speak to a manager who promised to call me back in a couple of days with an update, which did not occur. Once my vehicle was ready, I arrived to find my vehicle covered in sap from being parked under a tree. During one visit, I was asked if I would be interested in an appraisal of my vehicle, to which I responded with 'yes'. Absolutely no follow up was provided. I'd urge management to focus its team on being responsive, friendly (specifically the cashier's desk), and appreciative of the business its customers are bringing.

Service was for a prior mechanical issue that had been repaired outside of any warranty. I had an engine light come on that appeared to be related to the previous repair. The service department scheduled my appointment and I dropped the vehicle off. It took 2 days for the issue to be diagnosed properly. The service manager contacted me and informed me during the process. The issue turned out to be a faulty Mopar part (the same part previously replaced). The repair was completed and everything is back to normal. The only downside was that I had to pay for 2 days of a rental car. This dealership does not pay for a loaner vehicle. Don

Chris Shelton was my mechanic and he did a phenomenal job of keeping me updated on that status on my wrangler. I just moved out here from NY and will continue to have all of my work done here.

I brought my 2004 Jeep Grand Cherokee in for 2 recalls. They fixed both items 1) Air bag module for passenger side and 2) removed old after market trailer hitch and replaced with correct Mopar hitch. I was pleasantly surprised when they said that there was no charge. I am extremely pleased with their work!

**Note: this review excludes my opinion of Janice, the saleswoman who I did my paperwork with/through. Janice was amazing, and made the buying experience, well... bearable.** Janice is my reason for even giving 1 star. I will stick to facts and my personal experience- WORST. CUSTOMER. SERVICE. EVER!!! Do *NOT* purchase a car from this dealership, they are deceiving & lie about their multi-point inspections. They could not have cared less about me, or the car buying experience. The only reason I moved forward was because I was steadfast on purchasing a Nissan 370Z, their lot had one with the package, features and gadgets I wanted without having to go out of state to purchase. I had multiple interactions with the Sales Manager(s) Trent & Starr. This is on both of their accounts - I am SO surprised that AutoNation would place two completely incompetent and disrespectful people in their positions, who show zero concern for a customer who is willing to make a purchase. They both acted as if I was an inconvenience, point blank. In e-mails, I'd be met with extremely stern, rude and cold replies. An example being Starr e-mailing me: “You will NOT be driving off the lot with the vehicle after your personal inspection, until paperwork was completed." Of course I knew that?! I would call and they would leave me hanging with questions, or beat around the bush to avoid the context. On the phone, both would hang up with zero goodbyes or I'd get a "yep/mmhmmm" when I remained calm and thanked them for their time. AWFUL customer service and not a leader for their sales team, Trent being the worst - what an awful person with terrible energy. The day after I did all of my paperwork, they dropped the price of the car by $500 (SERIOUSLY?!?) on their website, but of course they didn’t reflect that change on my paperwork when I went to get keys. I'll leave it with saying they said their car was "in perfect condition" according to their multi-point inspections. I took it upon myself to have an inspection at Bellevue Nissan. The car had a leaking rack & pinion and needed a severe alignment. Unsure how that was missed with your "perfect inspections" especially an alignment. I decided to still purchase, as I went back and forth for 2 days with the Service Manager they'd cover under the limited warranty.

Had a weird electrical issue on my Ram 2500. Chris Shelton and his team where awesome in sorting it out

Great experience and would recommend to anyone looking for a new or used car

Overall great experience and would recommend to anyone

Shopped on line, built car on Jeep web-site, and came to dealer with the info ready for the order and a cash purchase. Not the dealer's fault but amazing how slow the processes are for ordering andthe actual purchase transaction

Visited in service department on morning of 3/14/20. Cheerfully greeted by the tech as soon as I walked in; problem diagnosed in minutes. Non-working cars are a hassle. They made the pro cfc ess a pleasure.

Great service and nice waiting area!

Great service! They had the car and deal I was looking for!

Great buying experience

Great buying experience, got 2 jeeps and process was fast and professional

professional and courteous group of people Great place to sell your used car and walk out with a check in your hand in about an hour

Do not buy a vehicle from these guys. Worst experience I ever had. They do not honor their word. They are extremely rude. I will advise everyone on my experience who asks. The absolute worst customer service. They had zero knowledge of my vehicle performance. Incredibly unprofessional. Never again for me.

Chris made sure my Wrangler was serviced and completed on time. Good work!

Brought car in for appt.; parts needed were not on hand; was promised car by 10:30 next day; no one called to give me an update; I called service dept. at least a dozen times; never got through because automated answering system looped back to the original voice--repeatedly. I complained to Manager on hand - Star. She was most apologetic and said she'd forward my concern for lack of communication to the service mgr. Never heard back!

Great service department. Classy!

Great service! I am very satisfied with all works.

I brought my truck to have my radio repaired in the middle of January and was told the part would have to be ordered. I was told it would be arrive in 2 weeks and it is now almost a month and a half later and I can not get a phone call returned, let alone any answers from the 4 people I have spoken to so far. Their automated menus run you in circles when you try and call in and I have been told 5 times now that I would get a call back and have heard nothing. I am getting really frustrated and would like to have my vehicle finished... I would not recommend taking your vehicle here!

Difficult diagnostic problem but the foreman of the techs literally went out of his way and drove with me to isolate the problem. The problem still exists but they are the only shop that acknowledges there is a problem and they are researching with corporate to figure it out. Although frustrated with this issue, I am impressed with the service department , especially the foreman. I have no doubt that we’ll eventually solve the riddle..

UPDATE: FIVE STARS!!!!!! This is the fourth Jeep we've purchased from this dealership. The entire transaction from beginning to end was very positive and actually enjoyable. Our sales associate, Ramon Ramirez, is absolutely delightful and was exceptionally knowledgeable about the Jeep Wrangler that we wanted to purchase. He is definitely one of the best sales people we've ever worked with on a vehicle transaction. Starr Wakefield was also instrumental in assisting us with deciding which style we wanted. Her patience and wonderful sense of humor were greatly appreciated. Paula Miller in the finance department was easy to work with and had all the paperwork coordinated/organized and ready by the time we'd finished our test drive. Highly recommend this dealership - no games & very fair prices! And, we're thrilled to see Joe Murphy as the new service manager - he's a great guy & exceptionally honest. Highly recommend!

Everyone I encountered at the service center was super nice- from the guys at the desk to the shuttle drivers that took me home and back. The only complaint is that my appointment was at 10am, but when I finally got a human on the phone to get a status update at 3pm, they said it was just going into diagnostics. They are probably very understaffed, as I tried over and over to call with no luck. But anyone I spoke to was very courteous. I was just upset that my appointment was set early, but wasn't serviced at that time. And that I had to call for updates. I have a toddler and didn't expect to not have my car until the next day. Fortunately, they had the parts to fix the issue of my vehicle. But giving a lower rating due to communication.

I dropped my Jeep off at 8:30 in the morning for a recall transmission repair. Was told it would be about 4 hours. Asked to have an oil change also. By 3:00 I still had not heard from them so I called the service department. I was told that the WiTek was down and they were not able to do the recall. Ok, things happen, but why was I not notified as soon as they knew the repair would not be done that day. It should have been my choice at that point if I wanted to leave the vehicle there all day just for an oil change. Total waste of my day and I still need to have the repair done. Also when I picked up the car not a single employee asked me if I would like to reschedule my appointment. Poor customer service!

Thank you for your help and always appreciate your service support.

The service and professionalism of the salesperson Mike Paulsen and his Manager Starr. They were right up front with what they could do for me on specific cars based off of equipment and model. I cannot recommend them enough. Mike and star thank you so much for the great service!!

The salesperson Michael Paulsen did an outstanding job. Very professional, personal and honest! Words, it seemed while shopping for a car at other dealers o could not really use. Just truly a great experience!

please don't go here for maintains, please!

Raymond Toranzo took care of me and my 2011 Jeep Grand Cherokee last week. He was super. I came in for what I anticipated was was an oil change, Ray pointed out that I needed new tires ( and explained why) so my service call was much longer than I had hoped. He kept me updated every step and the way and answered every question I had. I would definitely come back to this dealership specifically because of this individual. He treated me with respect and courtesy all day.

Went in to get an oil change, had no apt. Was worried they couldn't fit me in but to my surprise they did. They were very kind and efficient! Thanks AutoNation.

Great Service and great deals!

Treated very well, car left clean, technicians kept me up to date while work was being done.

This place is unprofessional and I shall not be returning. You'd think the service department would actually have people who answer the phone and / communicate with their customers. Nothing but a bunch of young college kids "working" there now. And half the time they ain't working

Very responsive, knowledgeable

There seems to be a lot of negative feedback out there. But I worked with Janice on getting my Jeep and she was great. The whole process was quick and painless. No pressure, no sales pitches, no back and forth games like most dealerships do. Everyone was friendly and attentive. I recommend them.

After getting the runaround and games from about 4 other dealerships, I came into AutoNation and am glad I did. I like the "no haggle" pricing they have. EVerything is transparent. The people are friendly and attentive. Pricing was good. I bought a preowned Jeep, which they fully detailed before I picked it up and had it topped off with gas. Its the little things that make a difference.

Ivan was the sales rep that worked with me. Overall the process was relatively painless and hassle-free. I really appreciated the transparency with which this dealership conducts its business.

Had 2 warning lights on dash . Checked into CJDR Bellvue. They sent Chris the Service Manager , a picture of the defective part,and then replaced it . Total time was less than 2 hours and the bill was 200.00 less than I expected. Awesome !!

Amada was fantastic, she had everything ready for my appt. for my oil change.Very helpful.

Real Quick service. The Techs Know what they are doing! Cost was also very reasonable! They even showed me a picture of the defective part before they replaced it. Super Service !

These folks were polite and courteous throughout the whole buying experience. They demonstrated patience and flexibility during a slightly complicated deal. I would highly recommend buying a ram truck from AutoNation in Bellevue.

These guys were great. Took my car in for an oil change, They ended up cleaning up my engine bay and rotating my tires. I was out of there in 45min. Thanks for the great service.

Arrived at 8:00 am on Friday for an oil change. Even though I hadn't made a reservation, Ray in took my Grand Cherokee and had me out in less than an hour, even after finding a screw in my tire and repairing it. Thanks Ray !

Came in for what I though was a scheduled warranty service however it was my mistake, i did not have an appointment. The service advisor still took my car in and had the service performed, did an inspection and toped off the fluids while I waited, maybe 30min. Perfect!

Ray was super helpful, oil changed and back kn the road.

The people seemed friendly enough but not very responsive and never really took care of the problem I actually took my Jeep in for. They don't act concerned nor fully engaged with the customer. Its just an assembly line. I'll go to Jiffy Lube next time...

Brought my vehicle in for my 30k mile service. Dropped it off before they opened at 5:45 am using the key drop. Showed up at 5pm and they still weren’t finished with a tune up. waited around as they worked on it. Still was not finished. I had to reschedule to finish the tune up. So I had to come back dropped off keys in early am and was told multiple times by their staff that I could have the courtesy shuttle pick me up at 2:30pm at my job. Waited around until 3pm with no shuttle and no phone call. When I got a hold of the driver he said he wouldn’t be able to get me until 3:45pm. Less than ideal situation. Could have saved me a lot of time with better communication and customer service. If I didn’t have a service plan with Ram I highly doubt I’d return to this location.

This is the second time I have brought my Dodge Dakota in for a recall repair. Both times when I made the appointment I was told the part was in stock. This second time, when I made the appointment I was assured the part was in stock. Then I received a call on Saturday to make sure my truck would be there Monday for the repair, I asked again, if the part was in stock and was told yes. I don't live in Bellevue. Making arrangements for rides is a pain, especially when they can't make the repair. Not Happy!!

Tim was a great help with a complicated repair issue. I recommend their service team!

I would not go here. My experience with the service center was extremely frustrating. The only saving grace was Amanda Nowak.

Just bought a 2016 Lexus IS 300 AWD from this dealership last week, love the car, nothing wrong with it, run like a charm. But when it comes to customer service, then don't waste your time at this dealership. After I signed all the paperwork and made a down payment for the car, I was then informed that there is only 1 single key fob comes with it. I was taken aback a little bit and asked the sale person. I was given the answer of going to Amazon to purchase another key fob whether OEM or not (to my liking) and come to Lexus dealership and they would be happy to pair it to the car for a fee. In the excitement of having a new car, I didn't pay much attention to it and drove off the lot. Couple days later, I was followed up from the sale person asking if how do I like the car. I replied that I love the car and can't seem to find anything wrong with it, but then it popped up in my head that I was given only 1 key fob with the car so I texted the sale person back to see if the dealership can resolve that for me. She said she would have to ask the manager (Trenton). She came back with the news that I got the car at a very good price already, so if I want another key fob I'd have to pay out of my pocket and also many pre-owned cars don't come with a 2nd key. After that, I texted back but this time see no reply from her end. 2 days passed and saw nothing back from her so I decided to call straight to the dealership, requested to speak to the manager myself. Trenton, the manager was out of office, so I was transferred to a different manager who was in-charge at the moment. Her name was Star (or something like that). I explained everything to her, told her that the dealership should be able to provide me with something as standard as a spare key. She told me that the dealership couldn't do anything about it because not all pre-owned vehicles come with a 2nd key and refused to come to any resolution. Seeing that she didn't want to resolve this, I told her I would have to write a review about this issue with the dealership failed to inform me about this issue before I sign the paperwork. She then told me that I'm entitled to write any review, that I can go ahead and write whatever I wanted. So here I am, writing this review and letting future car buyers to stay away from this dealership because they don't believe in providing excellent customer service nor returning business to come.

Parts desk had no clue!

We had a very pleasant buying experience. We were helped by Janice Campbell from the test drive through the sale and she was professional yet very friendly. The car was prepped impeccably. We were treated well by everyone we had contact with.

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that’s why it’s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their “fix.” They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver’s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy’s advice. Bad idea. The next day it’s raining and my car is still leaking on the passenger’s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side’s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership. Update: I thought just the passenger side is leaking. However, driver’s side is still leaking where my carpet is wet even though I completely dried it out the day before.

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that?s why it?s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their ?fix.? They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver?s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy?s advice. Bad idea. The next day it?s raining and my car is still leaking on the passenger?s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side?s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership.

They were totally backed up and couldn’t perform all the services I wanted after sending me some coupon enticing me to use the services. They were too busy to give my e a quote on a collision repair even though they could have kept the car all day. Overbooked and total waste of my time, bad 1st service experience!!!

My experience so far has been a good one. The sales person (Jeremy Bolstad ) has been very friendly, informative and proactive. The prices seem to be much lower than most dealerships in the area. At a glance they seem to have an huge stock of new and slightly used jeeps. My only complaint is the long wait times to sign the loan paperwork. Considering it's December 31st and there is a ton of people buying cars today I expected to wait for a while. Update 01/01/20 I added one more star because of all the hard work that the loan manager did. It was a challenge but he made it happen.

I had a excellent experience while at AutoNation in Bellevue. The staff was knowledgeable and extremely friendly. It was a quick seamless process to get me into a new Jeep that I love. Thank you Starr and Ivan!

Jeremy Bolstad from Autonation’s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

Personally took the time to show me all the features of my Jeep Cherokee

Jeremy Bolstad from Autonation?s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

Great salesman (Doran), who though new was pretty informative, kind and professional. Their inventory was restricted, resulting in compromising on my part (limited V6s and navigation options). It was also the most limited negotiating I’ve ever done especially without a trade. My husband had a better experience in Kirkland especially with their inventory. The maintenance/extended warranty I was offered was over $7000 extra. As a consumer who tends not to buy into extended warranties and this being my fourth Jeep purchase, it was bar none, the most expensive I’ve ever come across. The Jeep Cherokee (replaces an eight year old, reliable and beloved Liberty) is wonderful and much more than I expected. The buying experience, through no fault of my salesman (hello management) was less than desirable. UPDATE: I left messages in response to their reply with no response. I don’t know what they would do to make the experience better? The experience was OK, not awful, not fantastic. I provided an honest review.

I recently took my Chrysler in for my quarterly oil change and can't say enough about the service. The team they have working there are so friendly and customer service oriented. I not only got my oil changed but they do a thorough examination of my car and make recommendations as to things I may want to get done down the road. I also had a slight glitch in getting my truck latch to connect and they took a look and fixed it for me on the spot. I have been so pleased with my Chrysler 300 which I purchased there in 2014 but more importantly I am totally impressed with the service and the time they take to talk to make sure you are a satisfied customer when you leave. I highly recommend Auto Nation and want to say thank you for making me feel like I am your only client each every time I take my car in for service.

They want to sell you things that you dont need. New car want to sell you tires 2019 guys.

Sondra was awesome. very friendly and informative. The sales piece was quick and easy and everything went smoothly.

Quick service and good people. My go to for dealer based service on the east side.

Easy to work with, quick service...

Tim is great. He worked hard to get me a discount from Mopar

Changed oil. Didn?t bother to reset the error message in dash. Didn?t bother checking air pressure in tires. Solved another car issue (rattle in floor board) but took 4 days to do it

No issues so far, of course, there is room for improvements from the dealer side.

Overall very good. There is confusion in the service dept. about AAA discount on service. Your facility is listed on AAA website as offering a discount?some in the dept. affirm this, others don?t.

Shawn was excellent to work with. He understood my needs and wants. In doing so we cut through all the typical BS. He was honest with pricing (no hidden surprises) and fulfilled the role of a true salesman by being responsive, direct, and advocating for me to management. All the lead up took place over email/ text. When I arrived everything was as promised and we were in/ out in about 1.5hr. In the last month my direct family purchased 3 Jeeps and 1 suburban. Working with Shawn was by far the easiest and provided the best car buying experience.

My salesperson was very cordial and I appreciated my interaction with him however once passed to the finance department, my experience went down some. I don't feel like I got the best possible deal rather I felt like what I had agreed to with the salesperson was quickly forgotten and all efforts thereafter were to drive the cost of my new purchase back up. Also I am NOT a fan of Capital One who is the finance company they choose to use.

Bought a used Jeep - that had a issue that was discovered during the test drive - told me it was fixed and 3days later same problem occurred. It was picked up and no communication from anyone at the dealership. Super disappointing... get the feeling that they just want to move inventory and nothing else... I would have excepted more from a national company like autonation... don’t think I will go back for the new truck I am planning to buy!

7 months ago I had to find a dealer to do the airbag recallon my 2009 dodge sprinter motorhome. After trying several closer shops and being denied, Autonation said no problem, bring it in. The staff was VERY FRIENDLY and the service to my motorhome was top notch. It was well worth the drive from Burien.

I went in with a check engine light on and rough running. The technician identified the problem as a faulty battery and cables. That did not fix the problem, next up was replacing the spark plugs and cables and that did not fix the issue, last attempt was to replace the infectors, that failed as well. They said that a ignition box would be required to fix it now. I told them to stop the work. I could not even drive the car home. I ended up having it towed to a junk yard. I was still charged the full cost of the repairs made. Beware of initial diagnosis.

Hassle-free pricing!

Great experience. Lived our salesperson Robert and love my new Jeep

I went in for them to replace my daytime running light and my fog light bulbs. relatively quick and cheaper than I thought it was going to be.

WORST CUSTOMER SERVICE EVER! I traded my Jeep (Purchased from Autonation) On 10/18/19. They were in NO hurry to get me my GAP cancellation forms... I literally had to call multiple times a day. Fast forward to 11/12/19 and finally Josh in finance tells me in about 3 weeks I'll get my refund check via mail. 12/5/19 I call and ask what the status is of my refund check only for them to FINALLY tell me that my cancellation is still in process. And that "ONCE ITS PROCESSED" I'll get my check in 3 to 4 weeks via mail. HOW ARE YOU PEOPLE THIS HORRIBLE AT YOUR JOBS?!

Iven is best sales person

Husband dropped off Jeep for a scheduled (first ever) oil change. Told the dealer we were in no hurry-contact us when it was ready as we own a business down the street and could pick it up anytime. Three days later we called to see if it was done and was told (after a very long hold time) that it was not ready-strange...Called back two days later and was told it was ready, stopped in to pick it up. After waiting 20 minutes we were told by the receptionist that it could not be found. When we asked to speak with the manager he said "Well, how do even know you dropped it off?"-accusing us of not leaving the Jeep with them! We assured him that yes we did, and were assured that it would be found and we would be contacted. We opted to catch a ride back to work due to the rain and informed them to contact us once it was found. Upon pulling out of the driveway in the shuttle we saw our Jeep pulling into the dealer! We asked the driver to turn around and take us back upon discovering that the employee driving our Jeep was using it to haul parts that had been picked up somewhere else! Mopar boxes all over the back of the Jeep-we were floored. When we asked what was going on the manager said "well I'm not sure-this has never happened before". Not only were they using our car to deliver parts, they ran the entire full tank out of gas, AND NEVER GAVE IT AN OIL CHANGE! Stay away from this place.

I know I’m not alone when I say this, but I HATE CAR SHOPPING! It stresses me out. But Ramon was a great sales associate & made the whole process enjoyable!! I came in knowing exactly what I wanted, what I wanted to pay, & he showed me what inventory they had that fit my criteria. The manager, Starr, and the finance manager, Jim, made the financial part of the deal easy & painless!! They were all so friendly & I really appreciated how stress-free the whole process was. I got my dream car & the best part was it was a stress-free, enjoyable process from start to finish & it’s all thanks to the excellent staff I got to work with. AutoNation does not disappoint! Go see Ramon! 🤩

Excellent experience.Sandra was our salesman and she was amazingly knowledgeable about the Renegade. No haggling, no pushy or shady salesmen or managers. Just a smooth, easy purchase and with a good trade in value for my car and great financing experience with Josh. Thank you Sandra and Josh.

I have been searching for cars for about 6 months online and started going into the dealerships to look at actual inventory and get an evaluation on my trade in over the past few weeks. AutoNation of Bellevue was my last stop last weekend but by far the most pleasant and I felt like I was talking to a friend about what I was looking for and why. I went back the next day after sleeping on an offer and when I went back it was the same experience thanks to Janice, Star and Larry. I highly recommend AutoNation but this location specifically if you're in the Seattle area!

1st time in to the service department Friday for my 16' JKU. Had called the day before and asked the woman who answered for a 50k service or one that changes all my fluids, filters, etc. When I arrived at 7am they had me down for a quick lube oil change only plus had my phone number wrong which was the reason I never received a confirmation text that she said I would get. They said they were booked but could fit me in. I told her if it was a big deal I would come back as to not waste both our time. I left the Jeep and waited for a text update as was told. Afternoon no text so at 1:30pm I tried calling and got their answering service run around. (See other persons reviews for this same problem) After me trying to call a few more times I finally called parts and asked them to relay a message that I needed to know when to expect the car back to plan for a ride. Finally after 4pm they called and said the rear differential fluid has some metal and they would need to open it up to look at it but not until tomorrow (Sat.) I said "OK" not knowing that even though I drove the Jeep in with no issues I would not be able to drive it out once they looked at the rear diff. They didnt even offer worse case scenario or approx price to fix prior to looking at it. It was just left up to me to find out later. So as I was waiting around Saturday for them to call me after looking at the rear diff., with no call by noon I decide to start calling the service dept. After more run around, leaving a message with an offsite answering person, I waited again until 2:30 when I asked my wife to stop by and see what was going on. Once the rear diff was opened, they said it looked pretty bad and needs to be replaced, even though Its my daily around town driver and I never noticed any issues. I'll swallow my pride and pay up the $1500 for their expert service but 1st I asked if it was under warranty? They did not check was her answer! After checking it was but I bought it in Canada so Factory warranty is void in the US. WTF Jeep? After another wait for a return call, I called back about 6 times before the service manager answered to tell me at 4pm Sat., that the rear diff kit is now 5-8 days out! This is the Dana 44 and the most common part around for 4wheeler enthusiasts and monkey wrenches that have 4X4's. 4 wheel parts keeps several in stock with different gearings which I even offered the service woman to go purchase for them just to get the work done so I don't have to wait 5-8 days! I also let her know I have an aftermarket warranty that would cover parts and she said she would call them Tuesday since she's off on Monday! Wait a minute I asked, no one else can make that call Monday? No she says! What kind of service department is this? It should be called the Unservice department! Now I'm waiting 3 days for her to come back, make the call, order the parts 5-8 days more, and fit me in to schedule and complete the work sometime well after Thanksgiving! I know one thing I am not thankful for this season and it is Jeep Service at AutoNation Bellevue.

Chad was very helpful, professional, and their service department got the job done quickly and had a rental car available so they took care of the recall and an additional repair done within about five hours. Made it pretty headache-free. :)

Terrible experience. Will not ever go back. If I could have given 0 stars I would have. I brought my 2012 Jeep Wrangler in for the second time to the Bellevue Dodge / Auto Nation dealership to have the oil changed and a 5 tire rotation. I made an appointment. When I showed up there were quite a few cars and one couple at the counter so I got in line and waited. I was in line to check for my appointment for about 15 minutes when another woman showed up, walked in and was helped right away by an attendant who had just walked in, completely ignoring the queue that had formed behind me. When I was finally helped and getting checked in, I asked about my service contract I had purchased and still had a few services left. The attendant told me I didn't have a contract. I quickly retrieved my paperwork from my glove box and showed him that I did in fact have a contract. He quickly pointed out that the contract had expired a few months ago and the $150+ dollars I paid for the 3 services were all void - that the contracts are provided through Mopar not their dealership and that was that - he would not honor the contract. I went ahead knowing I literally paid for 3 oil changes I didn't receive. I don't drive my Jeep much except for overland adventuring so the miles don't accumulate very quickly. That aside, I needed to get oil changed so I told the attendant I wanted an oil change and a 5 tire rotation. He was like uhm, nobody does that anymore ...the tires wear funky if you do that...I insisted he include the tire rotation and also informed him that I had owned the Jeep since it was brand new, always done a 5 tire rotation and never had any issues. I signed the work order and away I went. Upon my return the attendant sent me directly into the payment counter, didn't go over anything on the service sheet, didn't discuss any potential concerns or anything ...just sent me in to pay. When I got the bill it was $109. I was like whoa wait a minute $109 for a conventional oil change - are you kidding me!!! The cashier said oh it's full synthetic - he should have told you that from the start. I was like uhm well he certainly did not mention that and if he would have I would have gone to Jiffy Lube and paid $45 tops. She had me go back to the attendant to discuss. He was like well you signed the work order - you knew how much it was going to cost. I said uhm, I don't remember seeing any of this information on the initial work order. His response was "so you are saying I forged your signature". I was just absolutely dumbfounded. I said who pays $100 for an oil change and he replied with "I do". Well yeah, maybe when you have a brand new car and use full synthetic oil and get your oil changed every 6000 miles instead of conventional oil every 3000 like I have for the past 7 years in my Jeep! He at no point offered an apology or explanation or anything. There was nothing I could do, no further argument I could make so I had no choice but to pay my bill and leave, which I did. I told him I am never coming back here again and his response was "good". I would not recommend ever going to this service department. I have had such good experience at other Dodge dealerships. Usually the attendants are so thorough and explain everything and then ask for you to complete the survey when you receive it because they apparently get dinged if you don't complete one. It's unfortunate how poorly I was treated. I am a great customer and they just lost me forever - and anyone I talk to I will make sure they know my story. Bottom line - don't ever let them sell you a service contract if you don't drive that often because your contract will expire before you use it. Also unless you want full synthetic oil in your vehicle, don't go there. They told me that's all they use now.

Customer Service Rep. Chris Rider is the BEST ! Knows my vvehicle and always makes sure every need is serviced to requirements. I'm very satisfied with service..

After having some serious issues at other dealerships, I had a great experience with the team at AutoNation Jeep in Bellevue. We had all but given up on our search, but Ramon and Nick took the time to help make everything easy for us. There were no false promises, only realistic exactions and great communication. If you are in the market for a new vehicle, start here.

Best buying experience period Shawn went to great lengths to be sure I had the exact Pickup I was looking for.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

I purchased my 2006 Ram 3500 from Dodge of Bellevue. I have it serviced their regularly and it runs like new. It has over 270,000 miles now, more than the distance from here to the moon (225,623 closest and 252,088 farthest). I hope to make it to 500,000 miles with this truck, God willing, then I will have reentered into our atmosphere and then some. Wish me luck!

We currently own/lease two vehicles from Auto Nation in Bellevue, and although, we like both cars, we have found that the service in general at the Dealership to be lacking to say the least. I have ordered in person a window shield glass replacement about 2 months ago. A month goes by and I do not hear anything regarding the order. I called the service and parts department but was not able to get hold of them. Nobody was answering the phones including the operator. A few days later I was able to speak with the operator but she was not able to have anyone in service answer the call (what?). I then left a message to the manager asking him to contact me regarding this issue ASAP. Never heard back from the manager either. By then, I was beyond frustrated with their lack of follow up. I went in person (again) to the Service Department to find out what was going on with my order? They could not give me an answer, and after waiting around for 1/2 hour as they scramble to find out what went wrong, they offered to do some research and call me back once they were able to locate the windshield glass. Another 2 weeks goes by, and no phone call from Auto Nation (What is going on??) . I then called the service department and after several attempts was able to get through a service agent that could not tell me anything. At the end of the conversation, she offered to "reorder the part" and follow up with me. By now, I am wondering if they dropped the ball a long time ago and never ordered the part in the first place. But how could that be? I was there in person, and watched them order the part. I am without words to explain how could this even be possible. But I am certainly not without words to express the dissatisfaction and mistrust towards Auto Nation of Bellevue. I would not recommend their services to anyone. As I finish writing this review I am still waiting for that phone call with an update that may never come. It's sad :(

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

It was a great place to shop for your dream jeep. highly recommended

My wife and I Just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Fantastic experience both from the team helping us and the car.

My wife and I just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Best experience ever. We were able to complete most of the details by phone and email so when we went to the dealership we were in and out. The car is beautiful and the team helping us was fantastic. Thank you Auto Nation, We will be back.

I have been having my Jeeps serviced here for several years. They have gone out of their way to take care of my needs even when things get complicated. I would definitely recommend them.

It was a very positive experience.

Had to return my earlier leased car and took another trailhawk, I was well informed by Ivan about different options I have and he did help me with overall return and buying process - good experience

Horrible I would never go back there again nothing but lies the worst dealership I ever bought a car from

The price for an oil change was much larger than we discussed. I spoke with the clerk about it and show said she look into it (not intending to get back to me). It was $90 for an oil change that should have been $70. It was higher because it needed an extra quart of oil--didn't you know that when I brought it in--its a dodge--I think its deceptive. I won't come back to Dodge of Bellevue for oil changes or routine repairs.

Everyone was very professional. Amanda was especially helpful in providing me with information necessary to make a decision on prioritizing the importance of the car repairs.

Shawn was incredible! I was just coming out of a 15yr relationship with my volvo (loved that car) Shawn was able to very quickly assess what was important to me and took the utmost care to answer any of my concerns. What he didn't know immediately, he was able to find out there on the spot. He really went above and beyond for us - we misunderstood the package that was on the original vehicle (had thought it was the cold weather) he knew this was a super important feature to me, and even though I was "fine" with the original car, he wanted to make sure I was "wowed" :). Well, he delivered, beyond what I expected and also far past any sales experience I've ever had. He even rescued my favorite Maui Jim's from the original car :). Truly can't say enough great things about Shawn specifically, and the dealership. My husband has been in automotive for 30yrs, knows the industry, and we were both more than impressed with the care and integrity from start to finish. Highly recommend the Bellevue Jeep dealer, and would ask for Shawn!

Timofey and the Service Crew is always good. I trust them with my JK.!

Amanda was great. wen I called for appt. for recalls I was not offered a rental car, told that I had to take the shuttle since I did not purchase car there. upon arrival Amanda informed me I could get a free rental and she set that up for me. that all worked great. I had 2 recalls done and oil change. the only issues were that I had no new stick that says when my oil change was done and due next, the oil reset button was not reset on my jeep. I paid for an oil change but can't even be sure one was done. My car was also parked way out and I had little room to maneuver and had to back up between a lot of cars just to get out. Just not great door to door service.

i appreciated the attention to detail! I had my oil changed and they noticed my windshield spray nozzles were broken. They offered to replace them at that appointment which was much appreciated! Thanks

This location was great! I have a Volvo under warranty. When I made my appointment with the online system it make it sent me to this location. I thought it odd at the time and when I checked I discovered the system had done it in error. I was getting ready to go out of town and the service representative checked to see if Volvo could get me in but of course they could not. The service representative asked the technician if he could do the oil change and he told her as long as we have an oil filter. They tracked down an oil filter, did the service, and when they found out it was under warranty agreed not to charge me. They had me in and out in less than two hours. This was customer service at its finest.

My recent experience was great. Employee Tim (Finance Admin./A/R) was such a big help very late in the day. Tim finished my payment process and got me out of there quickly. Another employee initially got my checkout process started and was super helpful with a good attitude, again, late in the workday. Took my Jeep Laredo out to the Olympic Mtns. with my wife and made it back safely that weekend! Thank you to our mechanic too!

My experience with Ray and the Jeep dealership was quite pleasant. We came in with a trade and got back what we're expecting and a brand new renegade. Thanks for a smooth process and overall great experience!

Great low pressure sales process. The team was patient and attentive.

Our salesman Ramon was great - knew all the vehicle information, but not pushy at all. Helped us find exactly what we wanted even though not on site. Overall buying experience pretty quick and easy.

When I arrived at service center at Bellevue, WA shop . I was sitting in my car for 20 mins and no one came up to me. Bunch of workers walking around and ignoring me.

Our sales person Jeremy was very knowledgeable about the car and was professional and courteous. He made sure we knew what was happening every step of the way . The only problem we had was waiting for the finance officer ( not his fault) . The couple a head of us took 2.5 hours asking questions. I didn?t mark down for that as it was not in the dealerships control. Price was great , better than anyone around for 50 miles .

After reviewing various car websites, I found the car I wanted at the Chrysler Jeep AutoNation in Bellevue. The people (Jeremy, Star, Zane, the dealership manager) were just awesome, knowledegable, helpful, friendly - also no question was too dumb, so add patience in abundance. I bought my used Lexus there and every step of the purchase and delivery was handled professionally, with thought and care. The car was detailed out beautifully, including removing some bush scratches on one side of the car. Everything they said would happen, did, everything agreed upon was delivered, no empty promises nor hardcore selling. Just reasonable responsible and excellent customer service, dealer service, financial service throughout the process. Their set price and the 5 day try it out period (and if you don't like it bring it back), allowed me to have a mechanic double-check the car and he was impressed by what he saw. Just one last thing - I would recommend that if you go to AutoNation, be sure to ask for Jeremy. He was so helpful from beginning to end and was wonderful working with me about every little thing - he made things go smoothly and comfortably. I will be recommending this dealership to my friends, family and co-workers, etc.

By far the best car dealer service jeniece is the best. Thank you for helping me getting my jeep wrangler 2019

Fantastic experience buying a vehicle from Shawn Bedker. Strongly recommended to those in the market for a new ride!

Easy scheduling service; service staff extraordinarily friendly.

Very honest, smooth, and easy transaction. Would definitely recommend this location to anyone and everyone.

Jeremy was fantastic to work with and he made the buying experience easy and efficient. I'd definitely work with him again!

I had first gone to Jeep of Seattle where they were making the process so difficult that we needed up just walking away and I called Jeep of Bellevue and told them exactly what I wanted and they prices match what I was wanting to spend and had already had the car ready to go for me by the time I got there. Mike was who had helped me out and I could recommend him more. I was in and out within just a couple hours and absolutely received 5 star service.

The best customer service I've ever had at a dealership

Janice was amazing!! It was my first car purchase in almost 5 years. I walked out of there with a Jeep Renegade Trailhawk and couldn’t be happier with the experience. Thank you Autonation for my new Jeep! Jeep Grand Cherokee was my first vehicle when I was 18 years old and I loved it!!

The entire buying experience was fantastic from beginning to end. Mike Paulsen was a subject matter expert and true professional. No pressure, no hassle..highly recommend them for all your jeep needs!!!

This dealership is nothing but incompetent. Do not buy from them or bring a vehicle to them! They have had my vehicle for 5 days and will not even give me information about it or when they can work on it.

After waiting 2 hours for my "diagnostic to be done. It was finished and for the one repair I needed it was double from what I was quoted for another mechanic (AAA and BB approved). I said I'd go else where. I waited an additional 40 minutes for my car to come up

Myles was so helpful, and made the car buying process easy! Definitely recommend him!

Very professional, felt they did a thorough job. Wait time was a little long, but that's ok to get good service.

We had a great experience buying a new Pacifica Hybrid. Straight up easy to deal with.

Very nice employees that are customer focused at any time of the day. Happy to serve and help with connecting you with your new vehicle. Thank you Kasra and Starr.

If you are looking for a straightforward professional no hassle experience I?d certainly recommend AutoNation Jeep in Bellevue, WA. Kasra was extremely professional, knowledgeable, and represented himself as a clear customer advocate. His follow-up and handoffs where seamless, assuring that the buying process was short and to the point. Clearly a cut above what I?d been experiencing in this current looking/buying process.

In and out within one hour for recall issue Great service

Totally Unsatisfactory. Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Just had the best buying experience at Autonation - ask for Ramon!!

Per prior posts on this site the dealership mentions "Please call our General Manager". As expected you get phone menu path to know where with no ability to contact anyone directly and messages not returned. To all who read these posts: DO NOT HAVE YOUR JEEP SERVISED HERE; unless you need a simple oil change or basic service.

Made buying experience a pleasant one. Great staff and convenient location.

AutoNation in Bellevue is great! We just got a new 2019 Jeep Cherokee and Shawn was our salesperson. He is upbeat and very knowledgeable. I highly recommend it!

Easiest car I have ever bought. Shawn did a great job on delivering the deal and Grand Cherokee that was promised

Almost impossible to contact anyone in service by phone. This is described as a phone up grade problem and will be corrected as soon as possible. In person service is friendly and professional.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

I had an oil change and tire rotation today. The folks doing the check in were good to deal with but I can’t say the experience was the same when I got my keys back. The person that got into my glovebox to get the wheel lock key didn’t bother to put half of the contents back. I found things on my passenger seat and napkins strewn on my floor. Let’s just say they should never expect a good NPS score from me.

I recently purchased a Jeep Renegade from AutoNation in Bellevue. I have bought many cars in my day, but this transaction was by far the easiest and most satisfying. Ramon Ramirez searched for just the right vehicle with all the options I wanted. We did most of the transaction over the phone, and we finalized the deal within half an hour at the dealership. And the price was right within our budget. Outstanding deal!!!

Everything went great Ramon made sure I go the car I wanted.

Very helpful and friendly staff. Fast and easy transaction

The Service department crew was professional, accessible, responsive, and friendly. Work was done on time and as promised. Staff made the entire experience easy, from drop off to pick up. Wouldn't hesitate to return.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

Ramon in Bellevue was so patient with me. I had not purchased a car in years so I felt very insecure. He helped me relax and he builder trust with me. I think I got a good deal I think.... the monthly fits my budget!

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Wonderful purchase experience! We were treated very well!

Ramon did a great job. Listened to what I wanted and immediately offered some great recommendations. Thanks all!

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

Best place too purchase a Chrysler Dodge jeep or Ramon

By far the worst experience I’ve ever had while buying a vehicle. This company is the biggest scam. They don’t care about you or anything besides making a sell. Good luck trying to contact them for anything besides when it comes to looking for a vehicle to buy. I would never recommend anyone to this place. If you do decide to buy from them, please make sure you check every last detail, because once you pay; they don’t give you the time of day... Worst customer service.

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

I normally have great service here. However, when I brought the Jeep in for an oil change yesterday, the person noted that in their system that there’s a note not to fill the washer fluid. I said, that’s because I like to use the Rainex washer fluid instead. What’s weird, is that today the next day, I go to spray a bit on my windshield, and there’s nothing coming out... I can hear the pump working, but no fluid. I get home and check the tank and it’s bone dry. Iam 100% sure that it was not that way when I brought the vehicle in, and there’s no puddle of it on the floor of my garage. I filled the tank with what I still have here at home, and the system seems fine. Their multi point inspection sheet also says they checked the washer fluid. I don’t get it here. Why was the tank dry? The tank was not full when I brought it in, but it was not that low either...

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Chris rider was great took care of my jeep. completed service and recall in less than 1 hour

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

My experience was fantastic. I contacted them in advance and they had everything ready upon arrival. everything was done professionally and handled with care. I would recommend this dealership to anyone I know. special thanks to Josh M.

We bough our 2014 ecoDiesel Jeep Cherokee Overland brand new. Since then it has had nothing but problems, starting with the air suspension. I’ve had everything from computers to the catalytic converter replaced. All my oil changes and recalls have been taken care of here as well. It’s happened at least 5 times where I’m told our vehicle was fixed only to have the check engine light come back on during my drive home. This just happened in my most recent experience from having the diesel exhaust filter regeneration forced. Very sick of this vehicle, it’s problems, and unknowledgeable mechanics.

Great service and quick! Maybe there 2hr and drove away in my new car.

My husband and I do not like buying cars. We have had a lot of “challenging” experiences. Our purchase from Ramon and Auto Nation was a most pleasant one, from start to finish. We have certainly found a new source for future vehicle needs.

The quick service manager was great. Had an oil change and a headlight replaced.

Ramon was great to deal with! Very down to earth and easy to talk to. Found us exactly what we wanted. Need more salesmen like him.

See my post. It explains it all

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I like the way they come out to your car when you pull up, and ask what you need done. A LOT BETTER than having to go in and wait in line for 20 minutes. Great service and courteous managers.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

the scheduled appointment was handled expertly with courtesy. Unfortunately, the replacement part was on back order and the repair has yet to be completed.

I had my car towed to the dealership as it was the closest place to work. I called ahead twice but could not get a hold of anyone. I understand it was the end of the day on Friday but it was 45 minutes before the service department closed. I left a message on a lady's voicemail that was never return. When I dropped off the car with the tow truck, it turns out that the mechanical repair shop is down the street so the tow truck had to navigate the crowded parking lot to leave and go down the street 1/2 a mile. The location down the street is unmarked and there is no way to tell that it is affiliated with the dealership. The parking lot is not secured and I was worried about leaving my car there but I was out of options. I then had to go back to the dealership to drop off the key. There really should be a drop box at the repair facility so that the back and forth can be avoided. I called on Saturday and was able to talk to a person who did let me know who would be assigned to follow up with me. I don't think the direct phone number that was provided was correct but I had a name and Dan did follow up early on Monday so that was appreciated. The kicker was I have 2 warranties and neither covered a battery and no diagnostics would be tried until I paid almost $500 to replace the battery. I know dealerships are more expensive than most shops but I found this rate offensive especially since the lights, radio, A/C all still worked after 3 days of not being able to start the car and it seems like something other than the battery was causing the issue. I ended up towing my car to a different shop due to my frustration with the process and the pricing. Dan was very professional and courteous throughout the process.

Went to AutoNation Chrysler Jeep Dodge to get my car serviced. Easy to make an appointment and the work was done well.

I have bought several vehicles from various dealers over the years. This is the first one I have purchased from an Auto Nation dealership and it was very stress free transaction. No haggling or trying to get one up on each other by the two parties.

nice ¿ buying experience¿. Low pressure. Car sold itself and was offered at a great ¿ price.¿

I bought my new Grand Cherokee Limited a week ago. I was impressed with the management team. James Cambra, our sales rep, went above and beyond to get us in the vehicle and the finance staff worked hard for us too. I will say I wasn't happy with the detailing done on the vehicle prior to pick up. I half blame myself for not looking it over prior to driving it off the lot but to see dirty interior glass and dried wax on edges is bothersome. I would recommend this dealership.

Very helpful and easy to deal with. Made getting my new Jeep easy!

Took my Jeep in for a radio issue and remote start. 30 days and $400, later still not working. I placed 8 calls, none returned. Do not take your vehicle here. Absolutely terrible service. They told me there was nothing wrong with the Radio.... Jim F.

Never been treated so horribly by a dealership before. I purchased a Jeep Grand Cherokee from them; I was not just rushed but shoved through the process. I even had the finance manager throw a pen at me when I asked why the totals were different between the sticker price and the contract! DO NOT WASTE YOUR TIME HERE.

Mediocre service..drop my vehicle jeep renegade 2015 for overheating problems for 3 times,,and the last time i found a hit in my hood that peel off the paint and nobody said me nothing about that..

Very patient with me DURING a very trying time in my life

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

Bought a Ram truck two years ago, love it! Great sales staff, wonderful experience. Get all oil changes and service there, no complaints at all, super friendly and knowledgeable.

Excellent service from start to finish. I love my new Jeep Cherokee!

searched for a car online and the team was very informative on giving me the information i requested. quick response time. thank you very much

I had Kasra help me. Got to say that he was really active and not pushy was respectful and very courteous. He answered all my questions and messages clearly and really got me on my way.

After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a break out of parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. I recommend going elsewhere for service as this dealership price gouges.

I had to take my Jeep Grand Cherokee in for a recall which I was told would take 5 hours or so. As I had some things to tend to that morning I took advantage of the rental car that the dealership offered for this recall. Dropped my car off at 10AM and was told that de Enterprise person would be there within 10-15 minutes to get me into the rental. Waited in the lounge for well over half an hour before I went back up to the service desk to inquire. A phone call was made and I was told that the Enterprise guy was right around the corner. Back to waiting...another inquiry and another phone call half an hour later....I finally got my rental car at 12PM. By this time I had already missed the appointment I needed the car for, so I said that i may as well just take the dealership shuttle to the mall for the remaining few hours....but at that point I would have had to wait again for the shuttle, so I just took the rental. The Autonation service guy was helpful and friendly and apologetic, the Enterprise guy was lackadaisical and didn't seem at all apologetic for making me wait 2 hours. Not sure if this happens often, but I would think Autonation would reevaluate their relationship with Enterprise. Also, if my appointment to drop off my car is at 10, then I would expect my rental to be waiting for me at 10 as well. Waiting to arrange for the rental place to come over after I am already there seems inefficient.

The facility is excellent. There are a lot of choices and the salesperson was extremely helpful. I would like to recommend him to anyone might want to purchase a car. His name is Ramon Ramirez. He had been very patient and helpful in helping me choosing a car. Even after the visit, he also had continued to follow up with me and helped me picked out more options for me. I found the car choices that he had sent me were very much good choices. The overall service of this dealership is excellent and I would definitely come back if I do need to purchase another car. Everyone in the team had provided great customer service. So I would definitely recommend this dealership and in particular the sales associate Ramon Ramirez to a friend.

Recently purchased a used vehicle from AutoNation and it was an unexpectedly enjoyable car buying experience. The salesman was informative and easy going. The buying process was stress free, the time it took to process the sale was expedient, and all the staff we came in contact with were friendly and helpful. What more can you ask for?

Starr was super helpful with all my questions before and after buying my car. She defiantly did a great job being professional without being pushy or annoying.

Very disappointed! The bolt that holds the break caliper came loose yesterday on way home. My husband could had been seriously injured. Our truck spent 30 plus days there came back with dead battery, no gas, scuff marks and now.. Flat tire, rim is done. My husband was promised a tow truck for today and all things fixed. We need this truck for work. We have bought 2 cars from you. Never had problems before. Your company went from being my favorite to last on my list. Please make this right! Have your manager answer our calls.

The sales dept was awesome and our experience with them was great!

Bought new Wrangler from Bellevue CDJR in July 2015. The purchasing process was great, though … wow … all that paperwork: this needs to be computerized! In March 2017, found 2" of water in all 4 footwells. Arranged to take it in for service a week later. Dealer replaced roof & door seals; appeared to fix the issue. In Feb 2018, I again found the driver's footwell contained ~1" of water. Dealer attempted to fix the issue once more, even though car was **just** out of basic warranty (by mileage). It's only been a few days now, but hoping that the issue is now completely fixed. Other than this issue, have always had great service from the dealership and hope to keep this Wrangler running for many years to come.

Ivan was very helpful and attentive to our needs. The process took longer than to be expected, but he helped with the time spent. Overall, very satisfied.

Starr was helpful, friendly, kept us updated as we waited for our new Pacifica Hybrid to arrive. She answered all my many questions, even though the questions were quite thorough, and she had to research a few answers. She even watched my 7 year old daughter while we were working with the finance manager! I highly recommend Starr! We tried Rairdon's in Kirkland first, and had a terrible experience there (that's the second time, so we've learned not to go back there!). Autonation was much quieter, the people were kinder, and there were no pressuring salesmen.

Brought Nybo car in for service in the morning had three recalls called multiple times in the afternoon to see progress no answer left messages no reply finally received a call when I returned home had to get back in the car and drive all the way back to the dealership if you want something friendly and fast go elsewhere

I purchased a different vehicle than I came to look at and I?m very happy with my choice. The only thing I wish that could have happened differently would be to see the dealer to chip in a little incentive along with the other rebates I received since it was Black Friday and the 2017?s had some steep discounts.

Great staff, great salesperson, treated me right and I got a reasonable deal!! I’d buy there again.

I had a great experience buying my new renegade, very friendly, if you need one this is the place to get it, No head games, or pressure, you're just dealing with real people.

Was a pleasure of buying there, this is what all dealers should be, No pressure or head games, almost felt like the tv show cheers.

We knew the vehicle we wanted, so it really came down to negotiating a good price with the dealer. We feel we got a very fair deal and would recommend buying there. Kasra, our salesman, did a great job.

I dealt with Mike Paulsen. Very professional. Great experience. I love my new jeep Renegade

The whole staff at AutoNation Chrysler Dodge Jeep RAM Bellevue was great to work with and helped us sort out our options for a new Jeep. Ramon Ramirez was the star though and patiently narrowed down what we really wanted (which admittedly took us a while). I'd highly recommend this team for your next purchase.

Love our new car and the process to purchase was seamless.

I just bought a new Jeep on 9/4/17. The entire experience was refreshingly easy/pressure free. I found what I wanted online the night before, sent an email inquiry and got an immediate response first thing Monday morning. Negotiated the price via email and got a great deal. Went in and picked up my car. It was that easy! No hassles/sales pitches that I usually deal with as a woman buying a car. Ramon Miller, my sales person, was *FANTASTIC* to deal with - quick responses, knowledgeable without being sales-y/pushy and really just a delight to do business with. I highly recommend working with him if you're buying a car. Additionally, the sales manager, Richard Sutorius, was easy to work with and got me in and out quickly with no 'icky' sales BS. I am a no nonsense kind of buyer - I do my homework, know what I want and don't want to be "sold to" or patronized. This is also the 5th new car I've purchased and by far the best experience I've had.

I've always had quick and responsive service with the service team in Bellevue. Whether it's a simple oil change or invasive work, I am happy to take my Jeep here, knowing it will be well taken care of, as I will be too. I've used their shuttle service and rental car anytime it's taken longer than 20 minutes.

Great fast service from service manager. Friendly shuttle driver made drop off and pick up a breeze. Will bring my car back as additional service is required.

Trying to get a refund on unused warranty. We've made numerous calls to the finance department. No one will answer are calls or return call this has been going on for two months now. I'm to the point of contacting and filling a claim with the better business bureau.

First time buying a new car and couldn't have asked for a better experience. Professional, thorough and courteous.

Love my new Jeep! It's super nice! Happy I came in and happy they showed me the best car for me!!

Great experience from start to finish. I came in for an oil change and they fist informed me I needed some updates to the computer. They also showed me how my cabin air filter was ready to be.changed so my air would flow better and cleaner. Car was returned clean. Service was very friendly.

We didn't end up buying from them, but we were impressed with the quick response times and the professionalism that they showed. We will not hesitant to buy from them in the future.

Brought my car in for some noise. was a busted exhaust manifold. They quickly repaired, offered me a rental and didn't even blink that it was a warranty claim.

Extremely efficient and friendly, although the Takata air bag replacement took a little longer than anticipated, AutoNation Bellevue stayed on top of it.

My wife went in to have her standard oil change. She was told that her rear brakes were down to 3mm of brake pad and that she needed them changed immediately. The sales manager pressured her to the point that she left angry about the experience. On the way home, she stopped at Les Schwab to have them inspect the brakes. The pads were at 7mm and she was told they could wait until fall before being inspected again. The happened on June 30th, which is the last day of a month and a quarter, so I can't help but believe the sales manager was trying to make his quota. We'll NEVER get brakes done at AutoNation Chrysler Dodge Jeep Ram Bellevue and are looking for a new dealership for regular service.

It was a good experience. I didn't feel pressured.

Very friendly and helpful staff! Hal was incredible

Completely professional and customer oriented organization. Shout out to Chris on the Blue Team!...

The team representative that takes care of my truck is great. My primary reason for not giving higher ratings is that they do not do "loaner" cars when work on a vehicle. It is nice that they offer a car wash voucher, although I think they used to return the car washed once they worked on it. That part I do not mind, it really is more so that a loaner vehicle would be very useful, as some dealerships do this if not just to advertise newer models.

Courteous efficient service. Done on time and for the stated prices. I used this location due to poor service issues elsewhere. Service tech was very helpful.

Have had my Jeep for 3 yrs- lease almost up but plan to keep the car -it needed a $30 000 service

We have used Auto Nation Bellevue Dodge, Chrysler, Jeep since 2010 for all of our Chrysler/Jeep vehicles and have always had outstanding service no matter what service was needed or performed. I would give this dealership 10 stars hands down.

Ivan will immediately put you at ease, treat you with the utmost respect, and is the first honest car salesperson I've ever worked with. The finance dept made purchasing the Jeep a breeze. Highly recommend this dealership!

Customer service was great, once I got in there, people friendly, knowledgeable and accommodating. However!,, nobody answers their phone. If I could talk to somebody to schedule maintenance, I would bring to truck here more often instead of a third party. No answer phone...No customers..

Leonard Mayorga was very helpful in solving a brake problem with my Town and Country! 10 stars!

Service on our Grand Cherokee has been excellent.

Great service ! Srevice mrg, Chris Rider is the best. Went the "extra mile" to ensure that I received quick, quality service on my Ram. Very satisfied !

The purchasing and maintenance service we received has been great. The only drawback to the facility is parking is very limited and can be awkward to move your car into the facility for service or exiting when it is done.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. I once cancelled a service and requested refund from them. The first promise due date for refunding me is 3 to 6 weeks. Then the promise changed to be 2 months when they missed 6 weeks due. It has been 90 days. Have I received fund? No! Even no letter or a phone call for explaining. I came to the store 6 times for the issue. Every time I talked to the finance manager, I was told to wait and the he will call back, but he never call back even once. They are very professional to say the responsibility is in their partner and they will call the partner but cannot do any other thing. A funny conversation just happened between he and I: Me: how many customers experienced same issue with me? AutoNation: A lot. Me: what's the longest waiting time? AutoNation: Almost 90 days. Me: I have waited 90 days. Now I am the longest one. Will you do anything for me? AutoNation: I will call them on next Monday and then call you. Is it ridiculous? A worse thing is there is no way for customer to find their manager and escalate any problem. After came to the store 6 times, I asked to talk to their manager and was refused with a joke given: Bill Gates won't meet MS customer if the customer wants. When I ask is there any customer service for me to leave comments or complaints, he said there is no that kind of customer service in AutoNation. Okay, I will keep post till I receive my refund. For every customer with the AutoNation, I will give my best wishes to you that after you bought car from it, you won't cancel any service, you won't trade in you car and you won't need to come back and 'bother' them. After you submit your check, you are not treated as customer anymore.

Best car buying experience I've had in a very long time. Sales team and finance team were super helpful, friendly, knowledgeable and easy to work with. We found the car we always wanted and got it at a price that we were comfortable with.

The Service Dept. provides the worst service I have ever seen at a dealership! They rarely answer the phone when you call and they don't even return phone calls. I recently even called the Service Manager and left a couple messages for him and didn't get a call back.

Ivan was very professional and made my visit and purchase very transparent and seamless.

Came into the Bellevue auto nation Chrysler dealership looking for a good deal, and we left with the best buying experience I've ever had. They're not salesman, but friends who care about your buying experience. We packaged a few items with the car and it ended up being such a great deal for the money we spent. Maged was the guy who took care of us, and would recommend him to ANYONE who wants a genuine experience at a dealership.

Just bought a Jeep Wrangler Unlimited (Rubicon Recon) & i must say they service and attention have been outstanding. I can only recommend you pay them a visit if you are out looking for a new car.

I am a student. I bought the used 2006 Hyundai car which is in a good condition. The price really fits my budget. So far, I think it is worthy to buy this used car.

Super easy to deal with. Fast process. Shawn Bedker knew exactly what I wanted, explained everything very well and and was a nice guy through the whole thing. I never felt hustled and didn't have any of the usual car dealership experience with haggling. What I asked, they did. Thanks for a great experience. I love my new Jeep

Just bought a new truck through Mike Paulsen. Great experience and we love the truck!

I have been looking for a Land Rover for months and I found a used 2013 LR2 with a little over 17,000 miles online at Autonation Chrysler Jeep in Bellevue. I stopped in just to peek in the windows and was immediately greeted by Marvin Rivas. Being a woman with very little knowledge about cars, I wasn't planning to purchase without my husband there. Marvin made me feel very at-ease and I ended up purchasing the car of my dreams at a price thousands below blue book the very same day! I have had the car for about 2 weeks and I love it more every day. Marvin called me the next day to follow up to make sure I am satisfied, which I certainly am! Thank you Autonation and especially Marvin Rivas for making this such a fantastic experience! I will be recommending Autonation of Bellevue and especially Marvin to friends and family looking to buy a car. Thank you so very much!

Let me start by complimenting Marvin and Ivan. They are a great team! Shawn however, he's a different story be very careful when working with him, be informed and understand your numbers. I was told the numbers I was looking at were "voodoo" numbers. Doesn't instill much confidence in a buyer. No matter how hard I tried and no matter how clear I tried to be I couldn't get a straight answer. I understand the dealer is in this to make money and I appreciate that, I just don't like being led astray, essentially a shell game. I've leased many vehicles and this by far was the most unpleasant experience. And if it weren't for the weather I'd be very upset at how much time I wasted. If you chose to buy or lease here, come prepare with knowledge and make sure to understand your numbers.

I have been spoiled at Towbin Dodge while living in Las Vegas but Dodge of Bellevue is AMAZING! Ramon in sales is awesome, I said my needs and budget and he hit right on target. It helps when you are realistic tho, my son got his first financed car and Ramon, Ali and the awesome guy behind the number counter are amazing! Thank you for the wonderful experience and showing my son that buying a car isn't that bad. Thanks guys!!!

I can't even find a way to give enough praises to my experience at AutoNation CDJR. I went there after going to a Jeep dealership in Kirkland and it was a completely different world. I was treated so professionally with absolute transparency. I worked with Shawn in sales and he was beyond what I would have asked for in a sales representative. He supported me over the course of a couple weeks through my shopping and buying process. I am VW buyback customer and he never once hesitated to be patient through my process. He explained everything clearly and honestly. I never felt that there were secrets or surprises waiting for me around the next corner. He was very knowledgable about Jeeps and considerate of budget without compromising on what was important to me. On the day I made my purchase, I worked with Ali in finance and he was also very personable and professional. He made the experience stress free, explained everything very clearly, didn't rush me, and supported every decision I made. Shawn spent as much time as needed explaining every bell and whistle on my new car to me and even invited me to come back to have practice learning some of the new features that I was still confused with. I give my highest recommendation to anyone in the market for a Jeep to use this dealership. I would also highly recommend this dealership to Chrysler, Dodge, and Ram customers. In the market for something else? Use an AutoNation dealership. The experience of a publicly owned dealership was world's better than privately owned ones.

Ramon was absolutely amazing and made trading/buying my car a seamless process. I definitely recommend them and will go back when its time for a new car.

My experience at AutoNation was very positive. Mike Paulson showed me exactly what I was looking for and it was a done deal. The professionalism was great. They went above and beyond to make everything work out. I'm very pleased with my truck and will recommend them to anyone looking for a vehicle. Thank you very much!

had been talking to someone from this company for about two weeks before I made my appointment to go in. During this time I told him what car I was looking for, and talked numbers. I made the appointment after being told that my ideal car was there, my back up car was there, my credit check was complete, what my final numbers would be, and a back up for the salesman I was talking to just in case he couldn't make it. The car I was looking for was a black black top dodge dart. When I arrive, neither of the salesmen are there, and that should have been a red flag but I stayed. Unfortunately. I get set up with a different salesman only to find both the cars I was looking at are gone. They have two left, that are the basic package.. One In red. And one with red trim. On the dash. Originally I had specifically said no red. Another red flag, but I' decided to roll with it. After the test drive I decide to move forward, because this car was not the black top version or the sport version logically speaking it should be less expensive then the numbers originally discussed. Wrong. So so so wrong. It gets worse. They act confused when I ask How the numbers look with my credit. Apparently they had never run my credit, the numbers I had talked about after my fake credit check were simply examples, so they have to run my credit again... Red flag. But OK I'll wait while they do it. The numbers come back more expensive, with an interest rate twice what discussed previously. They tell me that it's because I have no credit as a recent graduate, and that I won't get a better deal anywhere else because of that. The car was great, the service not so much. I left without buying, and was contacted later by a manager asking what had happened, she never responded to my email. If you want a dodge go to a different dealership. I will never recommend this Chrysler dodge and jeep dealership in Bellevue.

Everyone was very helpful and friendly. The process seemed to take a little longer than I wanted, but in reality it was only about 2 hours from the time I drove in with my old car and drove out with my beautiful new car.

I had a great experience, Josh was friendly and knowledgeable but not pushy, and the car is in great shape. Their warranty is also awesome.

Very pleasant buying experience.No pressure and good price.

I've left the service department two messages and called five times in the past week trying to get a question answered and all I've heard is crickets. Not a call back. Very poor form. FYI my wife and I are existing customers. SMH! Update: The Bellevue dealership has a new service manager. His name is Will. I just had a nice talk with him regarding the service department. He's aware of what needs to change and I'm confidant he will turn this service department into a polite experience for their customers. He also is taking care of my blinker issue free of charge. No five star review yet but have confidence that my future experiences will be much improved.

Management and sales staff were very helpful every step of the way in finding the right car for me, very patient and pleasant as well. Leith and Shawn did all they could to meet my budget requirements and get me the best car at the best price. Very satisfied with all they did and am enjoying my new Cherokee.

Our experience with Hal was very good. He was friendly and knowledgable, and even drove our car back to our house for us in West Seattle. The only reason for the four stars instead of five was because it took the financing person over 2-1/2 hours to call us into his office, even though we were paying cash and not even financing the car. Other than that, our experience was great. We've only had the car for a couple of days, but so far there have been no problems! We highly recommend Hal if you're looking for a used or new car.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

So thankful for a pleasant buying experience from our Sales Associate, to no pressure in discussions, to going over the vehicle equipment.

I'm guilty of using reviews a lot more than contributing to them, but I did have an excellent experience purchasing a Jeep Cherokee last week from Joshua Wallace at Autonation of Bellevue. I didn't need to visit the dealership until I was ready to check out the vehicle and sign the papers - they made that happen. I wanted a very specific configuration of vehicle - they made that happen. Josh focused on finding me what I wanted and addressing questions/concerns rather than pushing the sale. A bit refreshing. Many thanks. Happy Holidays.

I lease a Jeep Cherokee here and had an amazing experience. Shawn Becker is an absolute rockstar! Shawn was extremely kind, friendly, patient, and helpful. I would absolutely recommend buying a car from here. The sales people made me feel relaxed and under zero pressure. Shawn was kind enough to find a Jeep for me with a good price and all equipment that I was dreaming off. I definitely recommend this dealer.

They are fast, friendly, informative and caring. Love there 3 yr oil change package �

Purchasing a new Jeep from Ivan was the easiest auto purchase I have ever conducted. He was so friendly and accommodating (he even came to my house to pick me up and take me to the dealership) and knowledgeable about all the vehicles offered. Because I was purchasing this vehicle as a gift for a friend in need, Ivan showed genuine compassion and worked to get me the best possible price.

I was looking to replace our old 15 year old car and located a used car with low miles and in very good condition. I purchased what I was looking for for a very fair price and the whole process was quick and smooth without haggling.

I bought a new Jeep Grand Cherokee Limited from Hal Grant at this location in Bellevue. I'd recommend Hal to anyone searching for a new car. He is very well informed on the vehicle details and is a careful listener to a customer's needs. We got an excellent deal and never felt pressured. After running out of another dealer recently due the full court press by the sales manager, the overall experience was the exact opposite. I hope the service after the sale is just as good and the buying process.