All new employees, very unorganized, had a very poor experience purchasing a vehicle from out of state. The minimal cost savings was not worth the hassle during and after the purchase.

7:30am-6pm service. More like 7:30-5. "No appointment needed" tried to call before hand to double check and service didn't pick up. Took the risk and came to an open garage, to then be closed without explanation with a guy inside. Whats so hard to say " hi?

DO NOT SHOP HERE RUN!!!!!!!

Fast service and support!

Associates are really courteous and kind. All services performed in this place have been well-performed and on time. I had a detailing done once and it was just great. It is usually easy to get an appointment. I don't give them 5 stars because: 1) it is sometimes difficult to use the shuttle since the wait time is long (time to move to an Uber/Lyft based method?); 2) they don't wash your car after service, they give you a coupon to have it done at Brown Bear. However, associates in Brown Bear and at this Jeep place know that the Brown Bear wash is not suitable for Jeep Wrangler due to potential damage.

Wonderful purchase experience! We were treated very well!

This is the first dealer I saw who doesn't care about customer, the sales guy takes the driving copy and gives jeep keys and says go driving in parking lot, he is not going to come with me on test drive. Lol this is insane!

Ramon did a great job. Listened to what I wanted and immediately offered some great recommendations. Thanks all!

Got a Grand Cherokee from Ivan. Fantastic car, great service as far as dealerships go. Never felt overly pressured, pretty easy going compared to other experiences I've had. Five stars since everyone was pretty chill about the whole thing. Also pretty fair on trade-ins and financing rates.

Very disappointed in this service center. I bought my Dodge Journey from this place in 2011 and the sales team was great! I’ve been taking it here to get serviced all the way through to my warranty, which is now expired. However, since last year every time I take it back to get serviced, I always get it back with something else wrong. Last year around this time there was a heating issue and I had to take it back several times for it get fixed. I was going between service advisors (Chris and Chad) so I'm not sure if that was the issue there. A year later and I'm still having the same heating problem. Brought it in last month, (for a heating issue only. No other issues. Car was driving fine) Chad was my service advisor and was told it was going to be a part that cost around $300. I gladly agreed to this and was happy it was resolved. When I picked it up the heating worked fine but a few hours later it kicked back on to cold and my check engine light went off?! I had to wait a week for the next available appointment with the cold air still blasting which was supposedly fixed. What did I pay for??? When I drop it off the 2nd time, Chad calls me to tell me it’s working again… Doesn’t explain how.. very weird and says the check engine light is pointing towards the transmission. I didn’t have issues with the transmission before bringing it in and all I cared about was the heating. I advised him to leave it overnight and maybe the cold air would kick back on for them to see because that’s just weird it would start working again. The next day I’m told my car isn’t safe to drive, it’s whining, and the gears are slipping and it would be a $2k job??? A total 180 of how my car was when I brought it in and it was driving totally different! I don’t feel comfortable anymore taking my car here to get serviced and now my car isn’t drivable and the heating issue… OH IT’S STILL NOT WORKING. I will be disputing the CC charges on this! Please look elsewhere for getting your car serviced.

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Good people

Bought a slightly used 2018 Grand Cherokee from Mike Paulson at Autonation. Really appreciated him listening to what I was looking for and offering just the right vehicle. The whole process was relatively quick and painless, and I drove away in my new Jeep a very happy customer!

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Autonation has a great service team for Ram trucks. I only use this Ram dealer for my service. Much better experience than the others around this area (especially Kirkland). Last time I was in Dan took care of all my recalls and a issue that was under warranty.

i have purchase a Mazda CX 3 from this guys and i had a good experience with them, they had all paper work ready for me, great service , and a great vehicle, i search for about 3 weeks looking for a good price and they were the lowest on price, they give me a good deal, we love our vehicle, i definitely recommend Auto Nation Chrysler dodge and Jeep

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

They went out of their way to make sure I was happy with everything.

Do not go to the service department. I took my Jeep in bc the check engine and air bag lights were on. I was told the check engine issue was covered under warranty and that the air bag issue would cost $400 to fix. I agreed to that. A signed a printed out paper (contract) that had those two issues only on it. When I went to pick it up they said I owed $1400. The other $1000 was for a 60,000 miles tune up. Chad mentioned that when I dropped it off but did not say he was going to do it, and never told me that price. However they had a document with my signature- the printed document I signed. However this version had additions written in pen and he claimed I signed that version. I did not sign the version with the hand written additions. This is called falsifying a contract. When I disputed this, chad immediately was defensive and accused me of "not understanding". I also have voicemails for him wheee he never mentioned the $1000 cost. I stepped away to take a call and by the time I was back he left...suspicious. Very poor experience. I will not go back here. Also my Jeep was returned dirty.

I had an awesome experience with AutoNation CDJR! Working with Ramon Ramirez was a pleasure — he was super patient, very kind, and never pressured me. I felt like what he cared most about was finding me the best vehicle for me in my circumstance. Other dealerships felt forceful and like they had selfish ambitions, but Ramon was fantastic. I’d love to work with him again in the future, and would recommend anyone wanting a kind-hearted and fun salesman to work with him!

Tim was very helpful because the appointment set up some how had been lost in the system. He fixed it and had me out of there faster than I expected to be. Thank you

By far the worst experience I’ve ever had while buying a vehicle. This company is the biggest scam. They don’t care about you or anything besides making a sell. Good luck trying to contact them for anything besides when it comes to looking for a vehicle to buy. I would never recommend anyone to this place. If you do decide to buy from them, please make sure you check every last detail, because once you pay; they don’t give you the time of day... Worst customer service.

Best place too purchase a Chrysler Dodge jeep or Ramon

By far the worst experience I’ve ever had while buying a vehicle. This company is the biggest scam. They don’t care about you or anything besides making a sell. Good luck trying to contact them for anything besides when it comes to looking for a vehicle to buy. I would never recommend anyone to this place. If you do decide to buy from them, please make sure you check every last detail, because once you pay; they don’t give you the time of day... Worst customer service.

I've given up trying to get someone to pick up the phone in services. I've called for 3 days in a row and the phone rings, rings and no one ever answers it. I'm taking my business to the Ram dealership in Kirkland, who picked up the phone on my first attempt.

Really nice place and stuff!

Express Service has been a great addition to As utonation Service Dept. They did not report back to me on a question I had about a potential leak (oil or....), so now i have to take it back in again.

Bought a new Ram diesel in 2014 and when I tried to get back the extended warranty after 2 years of ownership we're going on for months now trying to get the money back and not happening still the runaround, everything I've researched about this it should be a simple process without a snag obviously they must have a fee to pay and don't want to pay it So I would think twice about that extended warranty you may not get your money back if you sell your car early

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

Not only was I charged for a recall and a rental that was covered under warranty, they charged me for tire rotation that they did not do. Who knows if they actually changed the oil or the fuel filter?!?! There are several other CDJR dealers in the area. Anyone of those would be a better choice.

I normally have great service here. However, when I brought the Jeep in for an oil change yesterday, the person noted that in their system that there’s a note not to fill the washer fluid. I said, that’s because I like to use the Rainex washer fluid instead. What’s weird, is that today the next day, I go to spray a bit on my windshield, and there’s nothing coming out... I can hear the pump working, but no fluid. I get home and check the tank and it’s bone dry. Iam 100% sure that it was not that way when I brought the vehicle in, and there’s no puddle of it on the floor of my garage. I filled the tank with what I still have here at home, and the system seems fine. Their multi point inspection sheet also says they checked the washer fluid. I don’t get it here. Why was the tank dry? The tank was not full when I brought it in, but it was not that low either...

Price for vehicle of my choice was below average, personal was very helpful especially Ivan and Sandra. Would go there to buy car again

Fast completion of repair while I waited

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Come to find out that the car I bought with only 10k miles had the brake pads replaced but for some reason not the rotors. So much for the thorough inspection of the vehicles they sell.

We had a very positive experience with the AutoNation CDJR Bellevue Team the supported the purchase of our new Jeep Grand Cherokee. Specific Team members that did an excellent job include: Sale Associate Sandra Roman Tortolero, Sale Managers Trenton Nichols & Ahren Hartzel, Financial Manager Starr Wakefield, Service Manager Scott Randel and Romano in the Parts Department. We look forward to their continued support as we move from the initial procurement to long term maintenance support.

Reasonable prices, super helpful. Always gave me shuttles when getting my Viper fixed.

very nice facility and friendly employees

Chris rider was great took care of my jeep. completed service and recall in less than 1 hour

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

We were very dissapointed about how careless these people were about complete customer satisfaction. The girl who helped us had very limited knowledge about cars. Her English was very bad. The car had no floor mats and we ask her if they can include them, but she didn't even care nor try to help us. All she said was that they were not a Toyota dealership, so they wouldn't have the exact floor mats for it. But then when we sat with the financial person, he try to sell us an extended warranty in case the car has any mechanical issues. I thought they were not a Toyota dealership, they also shouldn't be selling warranties on cars they can't fix. We also asked for a detailed list of what maintenance work has been done to the car and they wouldn't even care to find out about it either. Sandra (the sales person) all she said was it's on the carfax report, and we know that's not it. We were just another number added to their sales volume.

My sales person Janice was the best ever! I have NEVER bought a car before and been so happy with her as my sales person!

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

My experience was fantastic. I contacted them in advance and they had everything ready upon arrival. everything was done professionally and handled with care. I would recommend this dealership to anyone I know. special thanks to Josh M.

I'm sure the dealer has made many customers very happy and I'm aware that for every bad experience there are 5 good ones, however I was not as lucky. My monthly installment changed twice in between quote and actual signing and I had multiple issues with the car as soon as I drove it of the lot, my car has been back for 2 days worth of repair and services (500 miles on the clock) and when I got it back 2 of the issues were made even worst. To top it off both sales person and service agent gave me responses such as, and I quote "I don't know the brand, I drive German" Oh I don't deal with new cars". I'm astonished with how bad this experience has been.

Great service. Friendly people.

We bough our 2014 ecoDiesel Jeep Cherokee Overland brand new. Since then it has had nothing but problems, starting with the air suspension. I’ve had everything from computers to the catalytic converter replaced. All my oil changes and recalls have been taken care of here as well. It’s happened at least 5 times where I’m told our vehicle was fixed only to have the check engine light come back on during my drive home. This just happened in my most recent experience from having the diesel exhaust filter regeneration forced. Very sick of this vehicle, it’s problems, and unknowledgeable mechanics.

After shopping around at all the local Ram dealers within a 60 mile radius, I bought a beautiful 1500 from Sandra at AutoNation yesterday. Sandra was kind, helpful and not at all pushy. I got a great price on a truck that I love and she even came in on her day off to get me the deal. Thanks AutoNation!

Bought a Jeep Cherokee from AutoNation Bellevue and was very pleased with the experience. We used their text feature so the dealership would have an idea of what we were looking for and when we arrived to the showroom they had options ready for us to view. Competitive pricing and good service. Would recommend!

Great service and quick! Maybe there 2hr and drove away in my new car.

Great service , great people , great attention , I recommend 100% Sandra and Kellen .

Excellent Customer Service

They honor your warranty and not just give excuses

Great communication and customer focus

Got a great price on my car, but other than that, not a great experience. They tried to give me an insanely high interest rate, and once I told them I was pre-approved and already knew the rates BECU offered, they cut it in half. Also put tons of pressure on you to buy their warranty. Don't let these people feed you fake info.

I purchased my 2006 Ram 3500 from Dodge of Bellevue. I have it serviced their regularly and it runs like new. It has over 250,000 miles now, more than the distance from here to the moon, I believe.

I took my Ram 1500 in because the “check engine” light was on. The Service Writer was extremely helpful. He said give him 15 - 20 minutes. He performed diagnostics right on the spot and informed me that it was a grill shutter stuck code and had cleared itself. While performing the diagnostics, he also took care of a recall requiring a software upgrade. He promptly corrected the problem I came in for, and went above and beyond to do the recall, which will save an extra appointment. Thanks for the great service, Mike

Tim took great care of me. I will not be going any where else to have my Jeep serviced but here. Thanks again for all your help!

Went in to look at a Mazda with 78k miles on it. There had been 6k miles put on it since they got it in March. At first they lied to us and said it was a mistake when someone entered the mileage. Then their excuse was that they had to drive it to California “to get it registered”. Still don’t know what happened during those 6k miles. It’s hard to want to buy a car from someone after they lie to your face. Otherwise nice car.

Te ofrecen muy buen trato y sandra roman es una muchacha muy amable.

The service representatives were so friendly, positive and quick to get the work done in a timely manner.

It's a great place! Mike helped me a lot to buy a new Jeep, and provided lots of suggestions and advises to me! I definitely recommend buying cars from AutoNation!

See my post. It explains it all

Very professional sales and management team. They understood that I was pressed for time and did everything they could to complete the transaction quickly.

Your staff, from the service managers to Larry the courtesy driver, are stellar. Knowledgeable, competent, friendly, and efficient. 5 stars!

Went to AutoNation in Bellevue WA to get a key fob made for my 2005 Jeep Liberty CRD. Mr Scott Randel was my service advisor. Under his excellent leadership he accomplished this task quickly while I waited. Because of the age of my Jeep Liberty diesel I had visions of a long ordeal searching for a duplicate key fob. But to my delight Mr Randel got the key fob from parts and had it cut and programmed for me in a short time and checking it for proper operation I drove away. Thanks Mr Scott Randel.

Best place to buy a car I just bought a car and received almost 30% off of msrp on my new Jeep Grand Cherokee ask for Sandra she is very helpful

***** BUYER BEWARE FOR ALL MAKES OF JEEP, DODGE, AND RAM ECODEISEL VEHICLES ***** I am driving a 2015 Jeep Grand Cherokee Ecodeisel. After three different breakdowns during this time leaving me stranded in various parts on the west coast, I took the vehicle into Bellevue AutoNation on 8/7/2018 to have this issue corrected. After having my vehicle for three days, their Service Manager (Scott) informed me that there is nothing mechanically wrong with my vehicle causing these breakdowns. However, Ecodeisels are required to be run uninterrupted at full freeway speeds every 1-2 weeks for an hour otherwise the Exhaust Regeneration system becomes fouled which will place the vehicle in default mode until the computer can be rebooted and a forced regeneration of the exhaust system can be performed. This ran me approximately $186. So, if you are looking at an Ecodeisel and live in the Seattle area expect to have to drive it up to Leavenworth or similar destination every other week so your vehicle will not break down on you (this was the actual suggestion told to me today on 8/10 by Scott the Bellevue AutoNation Service Manager). I’m guessing that very few have a lifestyle that can accommodate this, and the sales force will not tell you this before you sign the sales contract.

Top Rated.

Sales Manager Shaun B and team are awesome to work with. We had some extenuating circumstances as we started trying to buy a new current year model but then had issues getting it delivered from other dealers. We ultimately had to buy an even "newer" car (future model year) and order it from the factory, so it took several months to finally arrive, but I can't say enough about how Shaun, Nicholas (GM), and others pitched in and ultimately made it all work for us. I won't disclose how they helped throughout those several months, but they were generous in both the pricing and the way they accommodated us throughout. I have bought every car I currently own from them, except one from 14 years ago. Since then, I have bought every car in the last 13 years from them, including two for teenagers. I have absolutely never given another dealer a 5-star rating but these guys deserve it!

I was looking for a new Jeep and was greeted by Prince(Ihope that’s right) when I was seeing what they had. He was very nice and answered all my questions. It was refreshing to not be pressured or hounded like other dealerships close by. He just wanted to help me. I will for sure be back when I am ready to buy my dream Jeep.

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

When I asked for estimate for new dodge charger, the sales person (Hal Grant) said they go gonna do soft pull on my credit check, 2 days later it ended up as hard inquiry. As a result my credit score dropped. When I called sales manager(Nichols Trent) he said they always gonna do hard check. I will never recommend this place for new buyers

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

I experienced outstanding service and accommodations at a last-minute notice for repairs

dropped my car off to have the A/C system repaired, informed them the system was holding no pressure. They returned to me telling me that it only needed to be recharged. Well their recharge did nothing (as I believed it wouldn’t), and then they charged me for the recharge and attempted to send me on my way. When I returned after 2 blocks of driving I told them I wanted a refund as nothing had be done, u was laughed at by “chad love” (service advisor) who told me to come back in 4 days and speak to a manager. Well I sat in the sales center and told them that I wasn’t leaving till I was refunded for the work. Eventually this happened but I will never bring my cars back to a place that refuses to check their work and stand by their service.

Brought my car in for brakes, tune up and to fix air conditioner. Got car back after repair (cost $2900) and was told that air conditioner needed new lines so I gave a green light to get parts and repair. After spending additional $600 for lines I was told it was good, came to pick up and a/c didnt work still. In addition, my engine light was on now. Brought car back and was told it would cost additional $1400 to replace a/c part under dash and another $400 to replace cam sensors causing engine light to come on. I spoke with service (chris) and he assured me that the only part left to replace is under the dash and once we replace it will be good. I gave green light to replace based on what he told me. Upon picking up my car a/c still not working, engine light was good though. Brought car back and they tore my dash apart an replaced the part again due to defect. Once I got my car back the a/c worked although now I have noise coming from inside the car and vacuum leak in engine compartment. As I looked over car I noticed technician damaged my shifter knob, bezel around shifter knob, scratched the speedometer glass, scratched the heck out of front bumper in several area through the paint and scratched the heck out of the drivers side door sill through the paint. I have notified the service guy and he said they will look into. Not feeling good about this experience especially after spending $5k and coming away with damaged car. I do not recommend these guys if you value your car and take care of like I do. A sign of a good shop is how they treat you when they mess up, these guys wont treat you well, slow to react, lack of communication and poor quality and accountabity.

These guys are the best! Talk to Chris R. Solid.

I like the way they come out to your car when you pull up, and ask what you need done. A LOT BETTER than having to go in and wait in line for 20 minutes. Great service and courteous managers.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

So friendly, professional, fast, efficient. Great experience.

I bought my Jeep GC here in Nov ‘16. I’ve taken it in for service ever since. If I buy another Jeep or Dodge then I’m definitely returning to autonation. Great customer service and easy purchasing without a crazy upsell environment.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

Coupon offered Oil change for $29.95. Upon presentation Service Rep said they no longer have conventional oil, only synthetic oil and that I had to pay $41.95 . Bait and switch! Suggest coordinate ads with performance.

Thank you Jeremy, Ivan and Trent! You guys really know how to make a gal feel special! After being put through the ringer at another dealership, I reached out to you guys to help make my dream vehicle come true. You went above and beyond and I left with more than I expected. I appreciate you and you’ve earned yourselves my loyalty and respect. Thanks again for your great client service, making it so easy and giving me a screaming deal! I love my pimped out renegade!

Horrible experience from service advisor at service department. He denied service 2 times in a row for time reason. Reason itself makes sense. However, his attitude when talking made me upset. Humiliating, ignoring and taunting. I am still feeling insulted. Is how the dealership treats customer? Was his attitude because I brought old car? Not nicely dressed up? or racism looking down Asian?

Fantastic!!! If you want to buy a Chrysler, Dodge, Jeep, GMC or Ram this is the place. The customer service is amazing and the process is streamlined so you are in and out in half the time of other dealerships.

Fine, no issues. Good display of vehicles.

Bought my Jeep here, amazing people and very helpful!!! Ill buy my next vehicle here!!!

Nice dealership, friendly staff.

Great service! Quick, easy and friendly.

Great experience- worked me in to their busy schedule- found the problem/got it fixed and returned car to me on time- as promised

Great friendly, helpful service.

I've come accustomed to my previous dealership experience (GMC), were my service visits came with a simple vacuum and tossing of loose trash in the vehicle. My Jeep service experience was a bare bones experience with no real "wow" factor. I'm also not accustomed to the (3) week wait period it takes to get a vehicle in for service. Not sure how people with real vehicle issues wait that long. I would say there's room for another Service Adviser and 2-3 technicians to support that backup. My Adviser - Chad Love was easy to work with, and I appreciated transparency.

This is preliminary on their Chat service. I Began looking for a vehicle recently and happened upon this place being it's closest to me. As I look through incentives and inventory I initiated the chat looking to actually book an appointment later on. The rep was friendly and did the usual information documentation. I gave my name and e-mail, but did not want to leave a phone number. Before i can answer her after giving the information - a copy past response and IMMEDIATE close of chat happened. I've sold cars for about 6 years before chat became a thing. This is incredibly rude. Amazon contractors can do a better job of "Is there anything else I can do for you today?" I'm going to wait for the e-mail from the sales department. But re-training for these reps on chat could be helpful to retain customers at first response

Kasra and Starr were fantastic to work with. They got me in a 2010 GTI that is nothing short of incredible and out of the door in under 2 hours. I am very pleased with this dealership! If you are on the hunt for a new vehicle, go to this dealership first. You won't regret working with this all star staff!

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

The end to end sales experience was awesome, all i had to do was to choose the vehicle and give the check. The whole transaction was completed while I was enjoying the sight of the new vehicle. The person who sold the Jeep to me (Hal Grant) was really awesome to work with as he took care of everything for me. He was very courteous in talking and made the entire experience very smooth.

Hal Grant is a car guys professional. Great service before, during and after the purchase of my new car. My RS was immaculate when I picked it up .

Great team, especially Ramon Rameriz. Took the time and had great follow through. Love my new Pacifica hybrid. Have 300+ miles and gas gauge is just below 3/4. Thanks

the scheduled appointment was handled expertly with courtesy. Unfortunately, the replacement part was on back order and the repair has yet to be completed.

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

A good experience. Felt very comfortable with the help and service I got from Chris in service department.

I went into the dealership after driving 5 hrs to get there to get a truck I had already been approved for. I had the paperwork for my own financing through my own bank they didnt have to do anything, literally just find the offer number on financing website put my info with truck sign papers and we could go. They kept myself, my husband and my 9 month old there for over 6 hrs after i test drove the truck. The only reason i could come up with as to why they did this was because they were trying to get out of using the financing i had come in with. To top off that the finance department didn't fill out paperwork right so i had to pay out of pocket to buy a trip permit to even drive truck in Oregon. There is also something mechanically wrong with the ABS system which I have to have fixed because they lied to me about it on the test drive. All in all I love my tuck regardless of the mechanical issue so I thank them for that. I will never go back to them or reccomend them to anyone though.

Service department could be a bit more organized, the finance department could listen better. Sales was pretty darn good.

Terrible Service Department - I purchased a 2016 Cherokee from Autonation. Immediately after purchase, the check engine light would come on. I was told by the service department that it was my gas cap. 18,000 miles later and 4 separate appointments, 6 days total without a car they incorrectly repaired an air bag, power steering and tire rod - each "repair" causing the next. During my last repair which the car was in the shop for 3 days, I had also scheduled a full service (oil change, air filter, tire rotation, etc) When I picked it up after the 3rd day in shop, none of the service items had been complete. I was told to reschedule and come in yet again. I called the service manager and left a message about my experience but he never bothered to return my call. I also have had 2 oil changes where they don't bother to close the flap under the car which then hangs down and drags when you drive. Autonation sent me a survey and I noted this because I have to crawl under the car and latch it myself. The manager offered me a "free" oil change if I would update my review and give a better rating. You can see from the above I never got the oil change so don't fall for this one. They just want the illusion of having good service but don't really follow thru.

Waited for over 30 minutes nobody even said hello

Trying to call them is a nightmare. You push selections for departments and go around in a continous loop. Leaving messages doesn't work either. Even their sales people don't answer. Service guys are helpful but service woman was pushy and rude. Our Jeep had 5 recalls on it! Every other month we get a recall on something or other.

I took off one star because it can be really tough sometimes to reach the service team and they also don't seem to participate in the Jeep online scheduling ("not available at this location"). The people have been very friendly and helpful when I've been there. I was just there for a standard scheduled service and the service team member took his time to come out and answer some questions for me at my vehicle and he was very cordial and knew his stuff. I used to go to Rairdon and they were really awful sometimes. AutoNation CDJR Bellevue is a much better experience.

Took my car in for recall work. Chryster took over a year to make the parts available, but that’s not the fault of the dealer. The work they did was fine, would have given 5 stars if they had washed and vacuumed the car. It seems that they just give you a cupon for a free Brown Bear wash, maybe they don’t have the room for a wash area? I recall that the Volvo dealer (purchased my wife’s XC90 there) had a nice wash area at a different dealership that I believe was also purchased by Auto Nation. Maybe they can’t use it or it’s no longer there

Very bad. I should have read the earlier reviews. They lied. Then lied more. Corrupt.

Sales manager is great guy. He walk up for me even after his store was closed

Our salesman, Ramon, was great. My husband called ahead and spoke to Ramon to make sure the vehicle we wanted was still available. We had an SUV to trade in and waited quite a long time for them to give us a number on our rig. Ramon was also helping other people at the same time; we were hoping that the dealership was short-handed on this Sunday and that that's not how they normally conduct business. We had a certain number in mind to seal the deal with the car we were buying and the one we were trading in. Ramon seemed to think it was fair but his boss didn't quite agree. Since we didn't come to terms on that, we asked for them to throw in running boards. Ramon basically said he'd make it happen. Also, there was a roof rack from the previous owner that was just thrown in the back seat with a bunch of loose parts. The car needed to be detailed and have the rack removed. We're still waiting to hear about the running boards and when we go in for those, hopefully the car will get detailed and the rack will get removed.

I bought my new Grand Cherokee Limited a week ago. I was impressed with the management team. James Cambra, our sales rep, went above and beyond to get us in the vehicle and the finance staff worked hard for us too. I will say I wasn't happy with the detailing done on the vehicle prior to pick up. I half blame myself for not looking it over prior to driving it off the lot but to see dirty interior glass and dried wax on edges is bothersome. I would recommend this dealership.

Always bring my car here because I know I can trust them. Without an appointment I'm in and out for regular oil change in less than an hour. Free wifi, beverages while you wait. Tim in service dept was great.

Very helpful and easy to deal with. Made getting my new Jeep easy!

I’ve purchased two vehicles from different AutoNation dealerships and have received the same incredible service at both. AutoNation has simplified and improved the car buying experience. I strongly recommend that you buy from an AutoNation dealer.

I can't get anyone to answer the phone or return my calls. In person, everyone is nice and efficient. Still having issues making appointments over the phone though.

Never been treated so horribly by a dealership before. I purchased a Jeep Grand Cherokee from them; I was not just rushed but shoved through the process. I even had the finance manager throw a pen at me when I asked why the totals were different between the sticker price and the contract! DO NOT WASTE YOUR TIME HERE.

Mediocre service..drop my vehicle jeep renegade 2015 for overheating problems for 3 times,,and the last time i found a hit in my hood that peel off the paint and nobody said me nothing about that..

Edit Again: Reducing a star again because in retrospect, I'm really not happy with my purchasing experience. Mopar was a complete scam - I had to pay an extra $15 or so every month and all I got from it are regular spam snail mails. Just pay for maintenance as you need it. It's not very expensive to get your oil changed at jiffylube. Edit: Reducing a star - don't get mopar bc it will cost you more and you won't get any value from it. The staff at AutoNation were very friendly. The sales rep pulled all the available models matching the description of the car I was interested in and wasn't pushy at all, letting me take my time to examine all of my options. I had a chance to test drive the car and it beat all expectations. The interior was clean and the vehicle is running well, exactly up to the quality that you'd expect from a new car dealership. The financing department was excellent. The guy at the finance department >>> HAHA JK THIS GUY GOT ME TO SIGN UP FOR MOPAR SO I WOULD PAY AN EXTRA $15/mo. HE KNEW HIS STUFF AND THEN SOME. DON'T GET MOPAR, JUST PAY FOR MAINTENANCE AS YOU NEED IT <<<<. I would definitely recommend visiting AutoNation if you're interested in buying a car.

Chad (blonde guy with glasses on the red team) in service was extremely aggressive. Abusive even. I needed a quote for a new transmission on my vehicle and he refused to get me one. Lied to me and said parts department was "closed" for lunch. He was extremely rude, even kind of a bully. Certainly made me feel uncomfortable and hopeless. Told me he didn't have to get me a quote because I didn't get a diagnosis done at the dealer. There is no transmission in the vehicle!!!! What would you diagnose??? SMH. Chad, you screwed up a good 6k job for Bellevue Chrysler. Silly goose. I'm sure that would've been great for service bottomline at month end too. SHAME!!

I leased a $58K vehicle 3 years ago from this dealership. In that time, I have never successfully reached the service department, even when there was a parts recall where I received several urgent notices by mail to schedule an appointment to fix. I left countless voicemails which were unreturned. I would literally have to drive to the dealership and stand in the service area to get someone's attention to make an appointment. If this had happened once, I would have written it off to a bad day, but it has happened every single time I have needed service other than an oil change (4 times). Once I even dropped off my vehicle for a scheduled repair (suspension malfunction) and left a key in the key drop. I called in the afternoon to verify a pick-up time only to find out they never actually checked the night drop. I had to rent a car! The dealership paid for but it cost me hours of pick-up and drop off challenge that I didn't have time for. In addition, the dealer arranged my financing. Now that my lease is up and I am trying to return the vehicle, I finally reach a live person in the sales department only to find out they no longer accept lease returns through the bank that THEY arranged for me. I will never purchase or lease through this dealership again due to the consistently terrible service levels and lack of customer service I have consistently experienced throughout my 3+ year lease.

Went here for some parts after calling to confirm they had it in stock. Turns out they didn't have it at all.

They have a big selection of cars with a lot of variety.

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

Total rip off service department charged me 1200 dollars to re do brakes on my Dodge pro master van with 10 k miles on it. Then when It started dealing at every stop they would not help.

If there was a zero start option I would have choisen that. I Recently took my 2017 Dodge Promaster Here because I was starting to smell radiator fluid. I specifically took it to this location because this is where I had purchased the van. Everything that happened next was pretty much the worst customer service experience I have ever had. The day after dropping it off I was told that the radiator was bad and needed to be replaced. This was a warranty issue because the van has only 16k miles on it. I was given no timeline expect for maybe a week, or maybe a month?? ok?? In the meantime I was offered a car from enterprise for 5 days while they had my van in the shop. Problem here is that I purchased my van specifically for my general contracting business. All of my tools fit in the van (10ft van with high ceilings) it is really the lifeline of my whole business. A car just wasn't going to cut it. After getting a little upset and explaining this to the manager (scott) I was offered a truck for the duration of time the van would be in the shop. Definitely better than the car but still didn't protect my tools from the elements or at all keep them safe if I needed to have any kind of client meeting at a new job. Also meant loading and unloading tools from the shop everyday and not being able to fit nearly as many. I found an Enterprise near by that offered vans in the same size as mine but Auto nation was not at all willing to pay any extra costs. Scott explained that this would come out of the dealerships pocket. Well guess what the loss of business I was having from having my brand new van out for multiple weeks was really starting to come out of my pocket. a week after my van was in the shop Chad told me that the part would be there in two weeks. After 2 weeks I went back into to check. This time I was told that they didn't know where the part was and to come back in 2 days and that we would be able to get a tracking number. Came back in 2 days and was told by chad that there was no tracking number yet and he had no idea when it would be in. At this point I gave up on dealing with Auto nation. I called Chrysler customer care and a case was started for my issue. I was assigned a case manager. This was on a Tuesday. On Thursday I was called by my case manger and was told that I would get a call back on Monday with info. Monday and Tuesday came and passed with no call. I called her back on Wednesday and was told that my part had actually showed up the previous Friday at Auto nation. This was news to me since I had never received any kind of call or email from chad my representative at Auto nation to let me know the part was in. At this point I went back in and told them that I knew the part was in and that I needed my van back asap. This was 5 weeks to the day that my van was in their shop. Chad said he would call me later that day. When he did call it was to say that they were almost done with the radiator but that now they had to fix the front door drivers window. Someone had broken it out while the van sat unmonitored in there totally open (no fence) lot waiting to be fixed. Here's an idea Auto Nation if you will not let people take their totally drivable vehicles home while you wait for a warranty part for 5 weeks the least you could do is maybe put a fence up and a few cameras around your lot. Luckily I had taken all of my tools out. To top this all off I have had the vehicle back for a little over a week and it still smells like radiator fluid. In conclusion do not take your vehicle into this shop. Their communication is horrible. Chad and Scott are just bad at their jobs.

Very professional.

Top marks from me on both dealer service, and also the car itself - a Jeep Grand Cherokee Summit. Being a legal "alien" and new to the US, I needed, and received great help and support from the AutoNation folks in navigating the positively medieval processes for buying and registering a new car over here. They bent over backwards to ensure everything was perfect and I would highly recommend them as being friendly, open, helpful, and they're peddling some pretty cool motors!

My wife went all the way to Bellevue from Everett to look at a mini Cooper. She was assured that it was a solid, dependable car by the salesman. It seems that car dealers are still in the business of taking advantage of women. The car lasted all of 40 days before the clutch have out. The sales manager even admitted to me that the cars are gone through by a mechanic before they are put on the lot for sale. The same manager said they would not help with the 3400 dollar repair. Had they been upfront with the clutch problem she would not have purchased the car but again, just another example of male car salesmen taking advantage of a female who does not have knowledge about cars. Now i have to go hire an attorney to get them to pay for the repairs.

No problem at all,

Bought a Ram truck two years ago, love it! Great sales staff, wonderful experience. Get all oil changes and service there, no complaints at all, super friendly and knowledgeable.

Excellent service from start to finish. I love my new Jeep Cherokee!

Hal was great.

Both sales and service where very helpful I will definitely buy and send new clients to AutoNation a great experience.👍👍

Like the parts department

I had Kasra help me. Got to say that he was really active and not pushy was respectful and very courteous. He answered all my questions and messages clearly and really got me on my way.

Chad Love in Service Dept. was wonderful! Rental car provided and got it done the same day!

After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a break out of parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. I recommend going elsewhere for service as this dealership price gouges.

I received 5 star customer service from Jin. I had originally came in to look at a Volvo that I saw online. I test drove it and really liked it but I didn't have a lot of time so I asked Jin to email me the price break down of how much it was going to be after my trade in. After analyzing my finances I decided it was going to be too much for my budget. I spoke with Jin a couple days later and explained my situation and he was more than happy to help me find a different car. He knew exactly what I was looking for and right away found me something else. He scheduled me an appointment to look at a Nissan at my convenience. I told him I would be bringing my 2 year old with me and he offered to switch out the car seat so that we could test drive the car. When we got there my son was pretty fussy (terrible twos) but Jin was very understanding and patient with us the whole time. I never felt any pressure to buy nor did I feel rushed. He provided me with so much information about that car and if he didn't know the answer he would find out. The process was very easy and smooth and I couldn't of asked for a better experience. I love my new car so much, thanks Jin! Oh and as a bonus they detail the car, top off the gas and have free coffee and hot chocolate in their waiting area.

Very nice. Quite helpful with the signing .

These guys are really nice to work with! Ramone Miller was super chill! We felt super lucky to have worked with him. This was definitely not the high-pressure grimy car lot experience I've come to dread. We bought a truck and everyone at the dealership was fun to interact with. They even let us bring in our little puppy to hang out with us while we were signing. Go see Ramone Miller, and you will have a great experience.

I had to take my Jeep Grand Cherokee in for a recall which I was told would take 5 hours or so. As I had some things to tend to that morning I took advantage of the rental car that the dealership offered for this recall. Dropped my car off at 10AM and was told that de Enterprise person would be there within 10-15 minutes to get me into the rental. Waited in the lounge for well over half an hour before I went back up to the service desk to inquire. A phone call was made and I was told that the Enterprise guy was right around the corner. Back to waiting...another inquiry and another phone call half an hour later....I finally got my rental car at 12PM. By this time I had already missed the appointment I needed the car for, so I said that i may as well just take the dealership shuttle to the mall for the remaining few hours....but at that point I would have had to wait again for the shuttle, so I just took the rental. The Autonation service guy was helpful and friendly and apologetic, the Enterprise guy was lackadaisical and didn't seem at all apologetic for making me wait 2 hours. Not sure if this happens often, but I would think Autonation would reevaluate their relationship with Enterprise. Also, if my appointment to drop off my car is at 10, then I would expect my rental to be waiting for me at 10 as well. Waiting to arrange for the rental place to come over after I am already there seems inefficient.

Really effective and friendly service

Great service

I have nothing but amazing things to say about my experience here. From sales to finance and parts everyone was so pleasant to work with. Gabby was OUTSTANDING and made the process actually enjoyable. She was knowledgeable about each vehicle and never made me feel pressured or uncomfortable. I am so happy with my recent purchase and would highly recommend Gabby and the rest of her team.

They were great selling us a new 2018 Pacifica Hybrid three weeks ago, but when the check engine light came on, their service department cannot fit my wife in for an analysis for at least two weeks. A quick call to Kirkland Chrysler and we are now scheduled for tomorrow. We clearly know where to get our new minivan serviced going forward, unfortunately I wish I could go back and buy it from them as well.

Fast, friendly, efficient. What more can you ask for?

Worse service ever Had to bring back due to poor service and no expediting the follow up service sppt All fluids left at 1/2-3/4

I highly recommend the team at Auto Nation. They make the vehicle-buying process very easy with their one price, no haggling, no pressure approach. Ramon Ramirez, our sales associate was very personable, answered all our questions and handled our sale professionally.

Very disappointed! The bolt that holds the break caliper came loose yesterday on way home. My husband could had been seriously injured. Our truck spent 30 plus days there came back with dead battery, no gas, scuff marks and now.. Flat tire, rim is done. My husband was promised a tow truck for today and all things fixed. We need this truck for work. We have bought 2 cars from you. Never had problems before. Your company went from being my favorite to last on my list. Please make this right! Have your manager answer our calls.

Mediocre and ingenuine service & weak management presence. Several moments to give great customer service were missed, and service manager didn’t correct it either. In a world where customer service is what makes companies stand out and stay in business, they failed. Had the first scheduled check up today , I asked if I could talk to someone about some electric concerns I had regarding my new car. Had to make a new appointment for that, with a different person. The second person did not give clear eye contact, and had a unfriendly tone and body language. After she typed up all the concerns, I was told that it would be weeks before getting an appointment. I asked if there were other locations that possibly had a shorter wait. I was told to search them up myself, and when I asked it was possible to email or contact the other branch about what was discussed over the notes she made about the concerns to another location. No effort was made, left with only ingenuine apologies. Waited around for the service manager, and when I calmly gave feedback about my experience, no actions still were take to correct anything, just another ingenuine apology. I recommend some new staff who enjoy their job, and are genuinely looking to give good customer service. The details that cost seconds of time can mean the world for customers, and it will be what they remember when they choose which dealer to return to or not in the future. And stronger feedback and coaching training for the management team. Such a shame for the brand image of such an American company like Jeep & Chrysler, this makes people look into other foreign brands where customer service is center to the business and brand.

Good customer service and communication!

Bought new Wrangler from Bellevue CDJR in July 2015. The purchasing process was great, though … wow … all that paperwork: this needs to be computerized! In March 2017, found 2" of water in all 4 footwells. Arranged to take it in for service a week later. Dealer replaced roof & door seals; appeared to fix the issue. In Feb 2018, I again found the driver's footwell contained ~1" of water. Dealer attempted to fix the issue once more, even though car was **just** out of basic warranty (by mileage). It's only been a few days now, but hoping that the issue is now completely fixed. Other than this issue, have always had great service from the dealership and hope to keep this Wrangler running for many years to come.

I purchased a Jeep Wrangler yesterday and had a seamless transaction. My salesperson Jin was very knowledgeable and had no pressure approach which was welcomed. I met the general manager Nick, who took the time to come over to thank me for my business and went above and beyond in my book. This is not the closest Jeep dealer to me as I live in Kirkland, but it is the only one I will be coming to for service and future purchases. Thanks guys! Keep up the good work

I worked with an exceptional guy called Ramon. He was friendly and professional at the same time and made my experience here comfortable. I did not buy a car here because they didn't have the specifics I wanted. Despite this, I would definitely consider this a dealership to return to in the future.

Fue mi primer servicio, y la verdad que fue muy bien hecho. Muy buena atención y fueron rápidos con el servicio express oil.

Just kept trying to upsell without even acknowledging the things I asked for. Ended up walking away.

Starr was helpful, friendly, kept us updated as we waited for our new Pacifica Hybrid to arrive. She answered all my many questions, even though the questions were quite thorough, and she had to research a few answers. She even watched my 7 year old daughter while we were working with the finance manager! I highly recommend Starr! We tried Rairdon's in Kirkland first, and had a terrible experience there (that's the second time, so we've learned not to go back there!). Autonation was much quieter, the people were kinder, and there were no pressuring salesmen.

I was exceptionally disappointed with the service department. We have our car towed in for repair after the transmission failed. After we dropped it off the service department barely even acknowledged our existence. There was no proactive communication whatsoever. When I called to ask when they would be working on it they wouldn't even give me an estimate, just "it's on standby." When I pressed for more information I managed to get "maybe in a couple of weeks." We ended up taking our car to a different Chrysler dealership and were much happier.

I would give my initial experience a very negative score but would give my sales gal Gabby a 10 Star review!!!! I had to practically beg someone to sell me this vehicle! I definitely would have taken my business elsewhere if I could find the exact Jeep. I was sad. But the only reason I did end up with what I wanted was because of Gabby the sales gal. She was fantastic.

I would give my initial experience a very negative score but would give my sales gal Gabby a 10 Star review!!!! I had to practically beg someone to sell me this vehicle! I definitely would have taken my business elsewhere if I could find the exact Jeep. I was sad. But the only reason I did end up with what I wanted was because of Gabby the sales gal. She was fantastic.

Didn't receive a call when the work was complete. Called the service department and was sent to an answer machine. I made an appointment 3 months ago to get the recall items fixed. I was told "not all the parts are in so we can only do a few of the items." What kind of service is that!?!?!? I was charged $248 for a fuel filter. That is gouging. They didn't perform all the tasks requested. I requested a front end alignment. I was told "the truck doesn't fit the machine." What?!?! Headlights were supposed to be adjusted. I was charged $40 and they now light up the trees. Next time I think I will go to Les Schwab. Very disappointed in the service. They get one star for the driver that picked me up. He seems to be the only person there who knows what he is doing.

Nothing about this place made me very happy. But I liked my car till it died, so I got that going for me, which is nice.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. the day after i got my car they made me drove to their dealership to bring a check since i didn't have money for downpayment, i wrote $700 on my check that day and they will hold it till i get a cash for my downpayment within 21 days. Jennifer the finance that work with me she said she was gonna hand me my check back after i give her my $700.. after i made my cash downpayment I ask her about my check, i guess she forgot for some reason, and tellin me the financial people got my check and she will mail it back to me within 2 to 3 days.. after a week without receiving a mail from the dealership, I check my bank and there was a process that the check is being proccess.. I called several times about that issue they couldn't fix it at all or they wont even try to deal with it. I have to call them every single day just to follow up.. it took them a week or 2 to get that problem solve! (manager even told me if i write a check i dont need to bring cash, why did she even take the cash then, why would RAMON MILLER have to call me about my Cash downpayment askin me when can i bring it to them) then now I'm having problem with my Licence Plate not having it. I got my car on 12/10/17 they gave me a temporary till 01/24/2018 i called them about that issue and Ramon Miller. made me drove all the way from everett to bellevue dealership to get my Temporary again.. I ask if he could just send it to me through email he said ni cause the finance people have to do that stuff and it couldn't be sent though email i have to pick it up myself.. When i got to the dealership he wasn't there and i talked to some of the people they didn't know what was going on at all, I told them that my temporary will expire soon, and i need a temp since ramon ask me if its ok if i get another temporart one. I said ok thats fine as long as I dont get in trouble getting pulled over.. But when i got to there dealership they said they couldn't get me one, they have to talk to financial shit, and figure something out... they made me drive all they way up there for nothin. and now I called about what was going on with my plate or the temp, they dont know anything about what was going on. they just keep passing me to other sales, or manager.. I called an hour ago they said they would call me back its been almost 2 hours and still no call!!! worst fu*kin dealership and sales ever!!

It was excellent to meet this office. The price was reasonable and service also absolutely great.

The crew at AutoNation Chrysler Dodge Jeep Ram in Bellevue are professional and courteous. I really appreciated the follow up from my purchase and the communication leading up to the purchase. Not to mention that we just love our Durango RT.

Chris and Scott in the service department always exceed my already high bar for Customer Service. This is a driving force to my recent purchase of a 2018 Jeep Grand Cherokee, my 6th from AutoNation.

Just after oil change was completed, I noticed a definite oil slick on the wet pavement under the front of my 2014 Chrysler 300C. The burning oil smell that still persists indicates a sizable oil spill on hot engine parts during service. Also, I noticed that tire pressure had been increased to 39-40 psi versus 30 psi as specified by the manufacturer. Previous service visits have been completed without issue, so perhaps this experience was an anomaly.

Sorry for the ramble but I want to document my experience: My wife and I just bought a car here on January 9th. The internet listing advertised by this dealership showed that the sticker price as 26900 something. When I show up and that listing is suddenly disappeared and they are now asking $28,000 sticker price for the vehicle....Then they asked me for the listing but obviously since it was taken down I could not pull it up. Then they calculated the wrong states sales tax on the first offer they signed and gave to me. The new sales tax rate put the price back up above what we haggled down to. The manager quickly walked by and in a very rude tone says "I don't negotiate sales tax it's the law." And then walked away to leave the salesman to apologize to us. Obviously no I was not expecting them to negotiate the sales tax directly I was expecting to negotiate the price of the car to adjust. There were a few incentives thrown in to be fair that incentivized the deal a bit to make up for the tax mistake. I cannot comment on the car other than it looked great and drove great on the test drive but since I have not picked it up I cannot fully say. The remote start that they promised to install by Saturday was now pushed to Monday for some reason because they couldn't get it done Saturday. So many shiny promises and up front that are hollow inside. This place is your typical dealership that is well polished and friendly upfront but once they have your money they show their true colors. I am disappointed in the service that I received from this dealership. Our salesman was a nice man (yes I know that's his job but I watched him fight for us) and honestly he was probably the only reason we bought the car but it's the managers and service people behind him making the real decisions that have ruined this experience and will make me never return or recommend. I will update this review on Monday if they fail to provide me the vehicle I purchased, with the remote start installed as we agreed. If so I will change this to a one-star review and update this because at that point I'm just getting the runaround. Update: On Monday I was told it would be Tuesday for the remote start however after speaking to a manager, he tasked someone with putting it in Monday. I don't like it had to take that. But I appreciate that the manager made it happen. As a business your word must be everything. I arrived on Monday and the car was complete and ready for us. The car was dirty and not cleaned which was very dissapointing, who sells a dirty car? I was not expecting a detail job but just a good wash and some vacuuming would have done the job. The remote start works well and actually I'm happy that they put it on the same remote. so far and I'm happy with the vehicle, but the experience needs a lot of work. I would say that the price that I paid for it was below the other listings I see around the area. I just feel that the sales process needs refinement and more openness, respect and above all else a reminder that a person's word means absolutely everything in the world.

I typically do not leave reviews but I got an email from the company asking to leave a review. I would give them negative stars if that was an option. The best advice i could give to any even considering going to dodge of Bellevue, DO NOT EVER GO THERE! Stay as far away from this awful buisness. Not only is the customer service terrible but the actual service is. I went in 5 times in 1 year to get my heater core replaced. I just took it back about a month ago to get it replaced yet once again. Lets just say there were not helpful and pretty much said it was a favor on their behalf to replace the part even though it was still under warranty. This place is a joke, manager is never in and no one ever knows where he is. No one ever answers calls. Its just an awful buisness. I will never go back again.

We just paid for the car today. We were impressed by their friendly service. See Mike Paulson!

My husband and I bought a brand new 2016 Jeep Grand Cherokee on recently. We had to bring it for service on 12/01/2017 because the stop start system would not work. We received an estimate that the vehicle would be ready around 10am. It would take four phone calls that started around 1pm to get the services advisor to call back around 4pm to say the batteries needed to be replaced and the parts would be in the following Monday. Monday came and a different service advisor called to update on the issue and was good with calling back and the vehicle would be there from 12/01/2017 to 12/21/2017. They were would replace a part and then when that did not work have to talk to the Jeep directly to get advise on what to do next which required ordering a different part and the system still would not work. When we picked up the vehicle on 12/21/2017 with the understanding that another part called a IBS sensor had to be replaced and drop off the vehicle again after the 1st of the year to replace that part. We have made three phone calls since to coordinate dropping the vehicle and left voice messages and have not received a call back yet. Needless to say the communication has been severely lacking and we are looking into other options regarding service.

Honestly, a lot of room for improvement: Every single time I come here to do service I have to wait for a response for every single step. If they tell you to relax in the lounge and it's not going to very long, it is going to take very long and they won't tell you unless you talk to them again. No loaners available--- you pay extra for Enterprise cars. Seriously, no one here seems to care about efficiency. The parts guy even started talking randomly on the phone while I asked him to check the inventory of a part that my repair needs.

Editing as thought was posting for someone else. Well, they just want to finish the work as compare to what is really suppose to be done. Had to come back them twice after service was done. Be Ready to waste your time.

Car is great but there manager has no respects for customers

Our dodge pickup broke down in Bellevue Saturday night we had it towed to the closest dodge dealer which happened to be auto nation got a call Monday morning that the tow company dropped our pickup in the wrong location we gave them the name of the company that dropped it there and were told “they do a lot of work for us they know better we will call them” we left 2 messages for their service writer to call us back never received a call being from Idaho and not being a local and needing emergency service we needed to talk to someone. After no returned call I called and talked to the service receptionist who told me they haven’t even touched my pickup yet but were getting ready to I waiting an hour and a half which was 430 by this time I was told they were not able to get to it that day and probably wouldn’t Tuesday either when I asked when they could look at it she explained to me it was standby basis since it was a drop off and didn’t know when they would be able to look at it. Since we were in the Seattle area for a mini vacation and now we were stranded there with no vehicle I called another dodge dealer who informed me they could start on it first thing Tuesday morning because of our circumstances. When I called auto nation back to inform them my husband was on his way in to get the key she said she would let Chad know, 10 minutes later Chad calls me (remember this is the guy we have left multiple messages for that same day and this was the first time he returned our call) telling me they Ran a 4 1/2 hr test on our pickup I asked what he could tell me he says “well your battery is good” YEP we already knew that and it doesn’t take 4 1/2 hrs to test a battery plus he had to pay a tow company to move our pickup so he wanted $95 I asked him why he didn’t call the tow company we told them to he informed me he did and they refused to move it well I have free towing so he should have called me. I sent my husband in and Chad tells him he wants $195 for doing NOTHING to our pickup and having it towed, Chad told him he didn’t know who the tow company was and couldn’t “call around asking who dropped it there” this was maybe 15 minutes after he told me he called them and they refused to move it. After fighting with Chad over $195 which remember he initially told me $95 and told my husband $195 the dealership decided to waived all their bullshit fees and finally gave us our keys. Our pickup is at a good dealership who has kept us informed and has bent over backwards to help us out, After wasting a whole day we had to fly home so we could keep our jobs. Highly recommend you taking your vehicle to anyone BUT auto nation.

Fast and efficient.

Very friendly and quick service!

Excellent service again. They were able to work in a battery replacement and get me out quickly!

I just purchased a Jeep Renegade from AN. Gabby was a great salesperson and only sold me what I wanted. There as no high pressure selling and agreement on a price was pretty easy. Mark and Richard were also very helpful. This is my first Jeep purchase ever. If the vehicle continues to perform as it is now, I will definitely be back.

Great advice on the care of my Jeep. Changed my plate holders as a courtesy.

I had a great experience buying my new renegade, very friendly, if you need one this is the place to get it, No head games, or pressure, you're just dealing with real people.

professional, courteous staff; low-pressure negotiations; fair trade-in value

While this is my first repair at this facility, it is my second experience with the dealership. When I first got my previously own Jeep across the street at the sister Ford dealership, I need the front license plate holder and a second key so I went here. Not only did they have the parts, the service manager saw my slight "distress" and had his team take care of installing the license plate holder and programming my key for me. And the tech who did that for me also said that I needed some updates to the onboard computer which I would have never known otherwise. In short I left with a positive experience all around. For this repair, I was also in a little bit of distress, on a Saturday morning. Fortunately the service department was open and I got my Jeep in and again they good care of me. I was kept informed all along the way, given my options, and my repairs completed in a timely manner given that parts had to come from two different parts of the country. Once again I am quite happy with the service that I received and the care that I was given.

Went in to buy a used car for a little over $13k. I had $12k cash but they wouldnt deal. No biggie. Put down $8200 and just had them finance the other $5k and I'll just pay the loan off when I get my first bill. It took 48 hours to get an approval. Every time my wife and I called in to check we were told "the finance manager is with someone else right now". I get it, probably more expensive purchases taking priority. Was almost to the point of walking when I finally got the call to come in. Took the car home the first night and told the salesman that the alignment was off pretty bad and he promised to fix it. When I went in to finalize the sale the finance manager wasnt aware of the alignment issue at all. After checking with the salesman, he added it to the contract and told the salesman to write up an RO. The salesman tells me come in Monday morning when the service center opens and ask for 'John' (fake name, since it wasn't this guy's issue) get here at 8 and there is no RO and 'John' doesn't start until 9. It's 9:30 right now and I am still sitting here waiting to find out if someone is going to look at my alignment sometime today or not. Overall: I've been very patient and I understand I'm not the number one priority, however if you're not going to treat my time as valuable then I don't find your company valuable. Giving a 3 instead of 1 or 2 because I'd being lying if I didn't expect these kind of shenanigans. *Edit: there is an RO now. Not sure why I was asked to wait for someone specific.

The vehicle was exactly what they said it was which was really important because I was flying in from out of state. Hal was helpful and easy to work with and he even picked me up at my hotel. My only criticism is that I had the transaction planned and they took a long time ifor get th docs ready. It would have been nice if I could have showed up, signed docs quickly, given them money and hit the road more quickly. I suspect they hadn’t prepared docs because people flake on them and no show. Anyhow overall it was a positive experience.

If I could give them zero stars I would. I bought a used 2014 Dodge Ram 1500 from the Honda of Bellevue dealer, but they messed up too, selling me a used truck (28,000 miles) that has some issues ($2000 to fix). They took it to AutoNation Chrysler Dodge to have those repairs fixed. This HORRIBLE dealer (a far as the service department), really messed with me, and caused me many un-needed stresses and frustrations, and anger, which is absolutely justified. 1) They were supposed to figure out why the check engine light was coming on and fix it. They didn't. I had to take it back, and they did fix it the second time. 2) My truck was STOLEN!!!!!! off their lot! YES, stolen. I did have a key in the truck that some vagrant they allowed on their lot could have used to steal it, but to try and PIN this Sh** on me...really? I just bought it. I had no time to even read the manual, let alone take inventory of what was in the console!!! When my vehicle gets to a dealer, it is their responsibility to make sure when the service department is done working on it, that it is left in the lot LOCKED, you stupid MF'ers. The service manager, Scott Randall, (pathetic in every way as far as customer service skills), actually got aggressive with me in his attempt to lay blame on my vehicle getting stolen from his lot on me, versus where the blame should be put. 2B) Resigned to the fact my truck was stolen, and having called State Farm and filed a claim, I walked out of the Dodge Dealer to see my truck go by on 116th right past the dealer. TRUE! I hopped in my Honda rental car, and chased down the thief, cornered him, and got my truck back. If I had not, I would have lost thousands of dollars for various reasons, one of which having to buy a new vehicle right away, and the $1.500 worth of tools in my truck would have been gone forever. 2C) I honestly believe this was AN INSIDE JOB. I could be totally wrong, but I believe my truck was stolen purposefully, given the fact that the guy I caught up with was brazen enough to drive back right past the dealership. THIS COULD BE TOTALLY my paranoia, but just look at the trauma I went through....who wouldn't be scarred by this bullsh**? 3) Besides the check engine light coming on, the other problem was that the left front high beam wasn't working when I bought it (Honda of Bellevue next on my review list), and I had to take it back twice for that too. I live 90 miles from both of these dealerships. So, the cost of gas, and the worst part, THE WASTE OF MY TIME BECAUSE OF REALLY BAD SERVICE, magnified this further. Honestly, the worst part, was dealing with Scott, the service manager. And, the reason I am finally writing a review, even though this all happened a few months ago, is I just called him to let him know that the "brand new set of electronic keys they made me," one is not working, AND THE ATTITUDE I got from Scott, OMG....get some training dude. Learn people skills. He got defensive, triggered me with his defensiveness, after all the sh** I have been though with him and his lousy dealership, and that is why I finally am giving there just due. Trust me, go somewhere else.

Having purchased several Jeeps from an AutoNation dealership here in Colorado, and having had a fantastic experience each time, I was hoping to have the same experience with this dealership. I did not. The internet sales person I worked with was less than responsive and her sales manager, while more responsive, was less than helpful. I told them, up front, that I would not need the car until June, but that I was prepared to do whatever necessary to get the ordering process started. I wasn't asking them to be the lowest price. I was asking them to be competitive. And, I was asking for the same information that anyone else would ask of them. I was asking how the order process worked. How much of a deposit they needed to order the car. When I should arrange for the lease financing and what the lease structure would look like. I received no answers. And even though I told them that I wouldn't need the car until June, they told me that they wouldn't have an allocation until March and then dismissed me. I would have gladly waited until March to order the car if I would have been offered the chance to do so. For me, buying a car has never been about finding the lowest price. I reached out to this dealership based on my experiences with the my local AutoNation dealership here in Colorado. Additionally, I had no intentions of shopping anywhere else until they gave me reasons to do so. Buying a car should not be as difficult as this dealership made it. It should be as easy as my local AutoNation Jeep dealership makes it.

Chris R was great. Service was done on time. I would recommend these guys to anyone. Thank you for the great service.

Terrible service, finance guys cool though.

Jeep of Bellevue was incredible. I'm very picky, rarely leave reviews and left grinning from ear to ear with my experience. Mind you, I even paid a couple grand. I called to make an appointment and their service scheduler Deon said that she would collect some more info for me and call me back. She was on top of her game, called me back, and squeezed me in. Once I got to my appointment, Chris my service professional was a higher degree of awesome sauce. He went over everything with me. He did not try to sell me anything I didn't need and wasn't pushy. Chris was informative and happy. He asked me when I needed my car back, I gave him a few time frames, and he landed the job in completion for the earliest time. Although most of my interaction was with Chris, the entire service department, (even at the checkout counter!!!!) was smiles and happy to help. Jeep Bellevue is not a convenient location for me to get my Jeep serviced. However, because of the great experience, they've earned my business!

Took my Chrysler for oil change and warranty service and they picked and choose what service to perform, without being upfront with that (no tires rotation as indicated by the maintenance schedule in the manual; no update to the radio software, something covered by the warranty, claiming that no updates were available when Chrysler's site shows 3). On top of that, they made hard to honor the discount coupon from Chrysler's web site, so I had to leave the car overnight. They parked it under a large pine in fall, so when I picked it up, it was full with needle-shaped leaves between the windshield and the hood. They also got stuck in the wipers so I had to pull over under the rain to clean them in the middle of the road as wipers couldn't completely wipe the water off the windshield. I don't think I will ever take my car back there again.

I've used this service department exclusively for the past 4 years of owning my Durango. They definitely are not pushy and only make recommendations that are necessary. The #1 thing for me is trust and they have it. Chris Rider, the service advisor, embodies an old-school, honest approach to taking care of you. Ask for him.

For my 120k service, plus hitch installation (recall) it took 3 days. After driving home - 15 miles? - it overheated, faulty thermostat replacement? It had to be towed back, add three more days... I'm hopeful that most of my $3k repair was not wasted, considering everything was fine before I brought it there...

I've purchased and done my service appointments here and they've always been awesome at both

A great place with great staff. They are very friendly and helpful.

I dealt with Mike Paulsen. Very professional. Great experience. I love my new jeep Renegade

Great experience salesman Hal was great. Very knowledgeable on the grand Cherokee I purchased.

Best experience leasing a new car ever! AutoNation was fast and courteous in getting us into our new Jeep Wrangler and on the road. Our salesman, Ramon, was excellent and very helpful in explaining the differences in the styles of Jeep Wranglers. He also picked up the car we had chosen the same day and had it washed and ready to go for us! Excellent dealership and service! Would highly recommend this to be the place to go for your next car purchase or lease.

I just bought a new Jeep on 9/4/17. The entire experience was refreshingly easy/pressure free. I found what I wanted online the night before, sent an email inquiry and got an immediate response first thing Monday morning. Negotiated the price via email and got a great deal. Went in and picked up my car. It was that easy! No hassles/sales pitches that I usually deal with as a woman buying a car. Ramon Miller, my sales person, was *FANTASTIC* to deal with - quick responses, knowledgeable without being sales-y/pushy and really just a delight to do business with. I highly recommend working with him if you're buying a car. Additionally, the sales manager, Richard Sutorius, was easy to work with and got me in and out quickly with no 'icky' sales BS. I am a no nonsense kind of buyer - I do my homework, know what I want and don't want to be "sold to" or patronized. This is also the 5th new car I've purchased and by far the best experience I've had.

Worked with this dealership to buy a used car and couldn't be more frustrated with their lack of professionalism and honesty. They agreed to sell the car to me and another buyer. Understandably they were in a tough position, but the manager, Rick, chose to handle the situation with an absolute lack of integrity. He did all he could to prevent me from getting the car, which I had "reserved" thru their online reserve process. He simply ended the issue with a voicemail saying he sold the car to the other buyer and would let me know if anything else comes in. No apology, no effort, no integrity. Very unfortunate from a "manager" level employee.

I've always had quick and responsive service with the service team in Bellevue. Whether it's a simple oil change or invasive work, I am happy to take my Jeep here, knowing it will be well taken care of, as I will be too. I've used their shuttle service and rental car anytime it's taken longer than 20 minutes.

Trying to get a refund on unused warranty. We've made numerous calls to the finance department. No one will answer are calls or return call this has been going on for two months now. I'm to the point of contacting and filling a claim with the better business bureau.

Very professional and it was a real treat to be treated that way!

My wife went in to have her standard oil change. She was told that her rear brakes were down to 3mm of brake pad and that she needed them changed immediately. The sales manager pressured her to the point that she left angry about the experience. On the way home, she stopped at Les Schwab to have them inspect the brakes. The pads were at 7mm and she was told they could wait until fall before being inspected again. The happened on June 30th, which is the last day of a month and a quarter, so I can't help but believe the sales manager was trying to make his quota. We'll NEVER get brakes done at AutoNation Chrysler Dodge Jeep Ram Bellevue and are looking for a new dealership for regular service.

Completely professional and customer oriented organization. Shout out to Chris on the Blue Team!...

Have had my Jeep for 3 yrs- lease almost up but plan to keep the car -it needed a $30 000 service

We have used Auto Nation Bellevue Dodge, Chrysler, Jeep since 2010 for all of our Chrysler/Jeep vehicles and have always had outstanding service no matter what service was needed or performed. I would give this dealership 10 stars hands down.

Ivan will immediately put you at ease, treat you with the utmost respect, and is the first honest car salesperson I've ever worked with. The finance dept made purchasing the Jeep a breeze. Highly recommend this dealership!

Leonard Mayorga was very helpful in solving a brake problem with my Town and Country! 10 stars!

Service on our Grand Cherokee has been excellent.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. I once cancelled a service and requested refund from them. The first promise due date for refunding me is 3 to 6 weeks. Then the promise changed to be 2 months when they missed 6 weeks due. It has been 90 days. Have I received fund? No! Even no letter or a phone call for explaining. I came to the store 6 times for the issue. Every time I talked to the finance manager, I was told to wait and the he will call back, but he never call back even once. They are very professional to say the responsibility is in their partner and they will call the partner but cannot do any other thing. A funny conversation just happened between he and I: Me: how many customers experienced same issue with me? AutoNation: A lot. Me: what's the longest waiting time? AutoNation: Almost 90 days. Me: I have waited 90 days. Now I am the longest one. Will you do anything for me? AutoNation: I will call them on next Monday and then call you. Is it ridiculous? A worse thing is there is no way for customer to find their manager and escalate any problem. After came to the store 6 times, I asked to talk to their manager and was refused with a joke given: Bill Gates won't meet MS customer if the customer wants. When I ask is there any customer service for me to leave comments or complaints, he said there is no that kind of customer service in AutoNation. Okay, I will keep post till I receive my refund. For every customer with the AutoNation, I will give my best wishes to you that after you bought car from it, you won't cancel any service, you won't trade in you car and you won't need to come back and 'bother' them. After you submit your check, you are not treated as customer anymore.

Not purchase related, but: Noticed today that someone forgot to take out their keys in a 2015 black Dodge Ram 6.7 out of their car, so I called someone over to come and see what happened, and I reported the incident to one of the managers at the sales desks, sales managers were very happy to report the incident, so I tried to open the door, but it was obviously locked (because the key was inside the car).

The Service Dept. provides the worst service I have ever seen at a dealership! They rarely answer the phone when you call and they don't even return phone calls. I recently even called the Service Manager and left a couple messages for him and didn't get a call back.

Ramon was awesome and so was everyone. This was the quickest car sale transaction I've ever experienced. The offer they quoted was great and the price never changed. They sold this car because they worked with me on my limited available time. Everyone was polite and there was no pressure. Wow! Thank you !!

Just bought a Jeep Wrangler Unlimited (Rubicon Recon) & i must say they service and attention have been outstanding. I can only recommend you pay them a visit if you are out looking for a new car.

I am a student. I bought the used 2006 Hyundai car which is in a good condition. The price really fits my budget. So far, I think it is worthy to buy this used car.

Super easy to deal with. Fast process. Shawn Bedker knew exactly what I wanted, explained everything very well and and was a nice guy through the whole thing. I never felt hustled and didn't have any of the usual car dealership experience with haggling. What I asked, they did. Thanks for a great experience. I love my new Jeep

Just bought a new truck through Mike Paulsen. Great experience and we love the truck!

I have been looking for a Land Rover for months and I found a used 2013 LR2 with a little over 17,000 miles online at Autonation Chrysler Jeep in Bellevue. I stopped in just to peek in the windows and was immediately greeted by Marvin Rivas. Being a woman with very little knowledge about cars, I wasn't planning to purchase without my husband there. Marvin made me feel very at-ease and I ended up purchasing the car of my dreams at a price thousands below blue book the very same day! I have had the car for about 2 weeks and I love it more every day. Marvin called me the next day to follow up to make sure I am satisfied, which I certainly am! Thank you Autonation and especially Marvin Rivas for making this such a fantastic experience! I will be recommending Autonation of Bellevue and especially Marvin to friends and family looking to buy a car. Thank you so very much!

I have been spoiled at Towbin Dodge while living in Las Vegas but Dodge of Bellevue is AMAZING! Ramon in sales is awesome, I said my needs and budget and he hit right on target. It helps when you are realistic tho, my son got his first financed car and Ramon, Ali and the awesome guy behind the number counter are amazing! Thank you for the wonderful experience and showing my son that buying a car isn't that bad. Thanks guys!!!

My experience at AutoNation was very positive. Mike Paulson showed me exactly what I was looking for and it was a done deal. The professionalism was great. They went above and beyond to make everything work out. I'm very pleased with my truck and will recommend them to anyone looking for a vehicle. Thank you very much!

Bought and signed for my first car on Tuesday and Kamel Khadri was awesome. Very helpful and gave me a great offer. It was nice to have a car salesman as excited about this experience as I was. Also encouraged me to stay in touch with him in the future for questions and anything I might need. Overall amazing car dealership and Kamel will definitely set you up with a great deal and make it a great experience.

Very pleasant buying experience.No pressure and good price.

I've left the service department two messages and called five times in the past week trying to get a question answered and all I've heard is crickets. Not a call back. Very poor form. FYI my wife and I are existing customers. SMH! Update: The Bellevue dealership has a new service manager. His name is Will. I just had a nice talk with him regarding the service department. He's aware of what needs to change and I'm confidant he will turn this service department into a polite experience for their customers. He also is taking care of my blinker issue free of charge. No five star review yet but have confidence that my future experiences will be much improved.

Our experience with Hal was very good. He was friendly and knowledgable, and even drove our car back to our house for us in West Seattle. The only reason for the four stars instead of five was because it took the financing person over 2-1/2 hours to call us into his office, even though we were paying cash and not even financing the car. Other than that, our experience was great. We've only had the car for a couple of days, but so far there have been no problems! We highly recommend Hal if you're looking for a used or new car.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

I'm guilty of using reviews a lot more than contributing to them, but I did have an excellent experience purchasing a Jeep Cherokee last week from Joshua Wallace at Autonation of Bellevue. I didn't need to visit the dealership until I was ready to check out the vehicle and sign the papers - they made that happen. I wanted a very specific configuration of vehicle - they made that happen. Josh focused on finding me what I wanted and addressing questions/concerns rather than pushing the sale. A bit refreshing. Many thanks. Happy Holidays.

I lease a Jeep Cherokee here and had an amazing experience. Shawn Becker is an absolute rockstar! Shawn was extremely kind, friendly, patient, and helpful. I would absolutely recommend buying a car from here. The sales people made me feel relaxed and under zero pressure. Shawn was kind enough to find a Jeep for me with a good price and all equipment that I was dreaming off. I definitely recommend this dealer.

They are fast, friendly, informative and caring. Love there 3 yr oil change package �

Purchasing a new Jeep from Ivan was the easiest auto purchase I have ever conducted. He was so friendly and accommodating (he even came to my house to pick me up and take me to the dealership) and knowledgeable about all the vehicles offered. Because I was purchasing this vehicle as a gift for a friend in need, Ivan showed genuine compassion and worked to get me the best possible price.

Do not, I repeat DO NOT buy a car from Autonation. Of all the vehicles that I have bought in my life, or have been apart of the buying process, or even sold when I was on the sales end of things, buying my Jeep has been by far the WORST buying process I have EVER experienced in my life. First off, it took 3 days to buy my car from the moment I walked in the door to signing paperwork and officially owning my vehicle. Secondly, after signing the credit app, over 60 inquiries were done on my credit from pretty much every bank and credit union and loan house you can think of. On top of this, they forgot to have me sign a document during my initial signing process and did not inform me of this till almost 2.5 weeks since buying the car. Because of this error, it delayed the pay off of my car loan that I sold to them (which I had no idea this was happening). I finally signed the document and sent it back to them and thought everything was completed at this point. Last week I got a credit alert stating I was 30 days late on a payment (I haven't made a late payment in YEARS) and after logging into my credit reporting app, I was informed that my previous auto loan was 30 days late. How you asked? Because the dealership took 38 days to pay off my loan when they stated that it would only take 10. After raising hell in their dealership, they basically told me that they fucked up (duh) and the only thing that they could do at this point was give me a letter on official letter head from the GM saying that they fucked up. Did they give me that letter? Yes - but they put inaccurate information in it (wrong year and model of the vehicle I sold to them). Yes - I now own a beautiful Jeep that I love and am so happy to own, but after this entire experience with Autonation, my credit score has taken an almost 100 point hit (70 points due to this "late payment") and now I have to go through the entire disputing process (wasted time) on all 3 credit bureaus because they're irresponsible idiots and didn't pay off my loan like they said they would.

Kasra and Ali took care of me, and made a usually stressful process easy. There is no haggling at this dealership since corporate sets prices, but they work hard to earn your business. I felt they were honest and want to take care of their customers. I was little bummed about the trade in price, but the car I bought was well under book and exactly as described. I set this up remotely and it was a bit unorthodox situation, but Kasra was helpful and professional the whole time.

Pretty good experience and 5 stars to Ramon! I would definitely recommend buying a car there. Keep it up!

Leonard was fantastic when my Jeep Grand Cherokee experienced a system failure. He took the vehicle in right away, bird dogged the problem and fixed it immediately. I so needed my vehicle and he delivered. My Jeep is now running well and safe because of Leonard and I truly appreciate his quick response to my problem.

For what was a bit of an emotional "change" of cars for me, JOSH WALLACE was very relatable & understanding. He allowed the buying process to be what was right for ME when so many other dealers I had visited could care less! The whole team (Paris, Michael) @ AutoNation Chrysler, Dodge, Jeep, Ram of Bellevue was wonderful to work with & made getting my Jeep Grand Cherokee dreams a reality!

Chris is the best in the biz! Always friendly! Always thorough. Makes the car repair/maintenance process a lot more enjoyable.

These 5 stars go to Ramon! If you decide to buy a car, go to him as he is fantastic! He was patient with me and let me consider all my options. He was also honest with the price. I would give him 6 stars if I could because he went to get my Jeep Wrangler from wherever the train drops it off on his day off and drove it all the way back to Bellevue so I could have it a couple days earlier!! This was incredible on his part and super important to me as I had family and in-laws arriving the next day and having my car to pick them up, etc. made life so much easier! He also made sure to follow up to make sure everything was going okay with the car. Thank you again Ramon for everything!!!

We bought a 2016 Dodge Journey from Autonation this last Monday. Mike Paulsen was the initial salesman that was helping us out, but once everything was said and done we had spoken with another Mike there and the Sales Manager, Walley. All stand up guys, they really helped us out and made sure we were happy when we left. We even forgot to sign a couple documents correctly and they sent someone out to us instead of making us drive back there from where we live. I will definitely being going back there for my next new car! Thanks Team Autonation!

Very good purchasing experience. Sales person was very knowledgeable and friendly and the finance department was very efficient. Have purchased there before and would purchase there again.

Fantastic. Rear break light needed replacing...not particularly easy on the new cars. Called Chris Holbrook at Autonation service in Bellevue where I bought the car and he said bring it by I'm here all day. stopped by and he immediately went to the parts depart5ment to get a bulb and tool and replaced it while I waited. took about 5 minutes! No charge!!

I had a very negative experience with the service department. I was chanrged for work that should have been covered under warranty as I was initially told when I dropped vehicle off. I drove my Jeep in to the shop and had to have it towed to another shop to do repairs after I found out that it was actually not a warranty covered repair but by that time they had torn apart much of the Jeeps rear end and then charged me even more to have it put back together just enouph to get it towed to another shop. This experience will effect my desicion to purchase another new vehicle from this dealership in the future.

First scheduled appointment for an oil change on a new truck took one-and-a-half hours. Second scheduled appointment for an oil change and tire rotation took two hours. Reported a slow leak in one tire which was 10 lbs. low at the time, and was told they could not find any leak... they did not pump the tire back up.

Mike, Wally, Ali and Larry were all helpful in their own way at helping me get the vehicle I truly wanted. Mike was very knowledgable on all the features of the Renegade. Thank you for making it all happen.

Ivan was an excellent sales rep. He provided us all the info we were looking for, answered all our questions and went above and beyond to meet our needs. He went out of his way to come in on his day off to deliver our vehicle and made sure it was in tip top shape upon arrival. A+++

Amazing experience at AutoaNation Chrysler Dodge in Bellevue. My wife and I had zero experience buying a car, and the folks at the dealer were super accommodating and patient. We were interested in a Jeep Grand Cherokee, and Ivan (big tall dude, can't miss him) was very thorough in his "tour" of this great car. He showed us every nook and cranny, and took us out for a test drive. After deciding on the Grand Cherokee, the actual buying process was straightforward. Ivan helped us fill out all paperwork, getting insurance, and getting a good rate on the car. Big shout out to Ali as well for all the help. Ultimately, this is a great place to buy your first car and to feel comfortable and at home while doing so. Thanks again to Ivan and Ali!

I went in for oil change and it took 2.5 hours. After going there twice and being told they were down a technician I decided to wait and was told it was going to be an hour. Once the oil changE WAS finished I HAD TO WAIT AN EXTRA 10-15 MINUTES FOR SOMEONE TO GET OFF THE PHONE AND DO THE PAPERWORK. I LOVE MY JEEP BUT WHEN I GET READY TO TRADE IT IN I WILL NEVER BUY ANOTHER CHRYSLER AGAIN BECAUSE OF THE ISSUES I HAVE HAD WITH THE SERVICE DEPARTMENT.

Completed the process online to make an appointment for service with no issues, and got the usual result - on time with getting me processed in, prompt shuttle ride home, notification of requested diagnosis and estimate, and a phone call as soon as a delay was encountered. Completion call was at the promised time, shuttle ride was prompt, and processing out was quick and complete. No issues with completed work. As has been the case for over 2 decades, I will continue to do business with Autonation Chrysler Dodge Jeep Ram Bellevue.

complete new engine install. Could not be more pleased. Ram truck (2010) runs better than when I originally purchased new. All systems operating perfectly. Temp and pressure read puts accurate and providing correct information allowing tracking of break in period. Engine runs flawlessly with impressive absence of noise and vibration. No leaks, drops or disappointments of any kind. The only place I have experienced such fine service was Mercedes Benz after purchase of new vehicle. Extremely happy a tremendous improvement since last I delt with Dodge of Bellevue. Would highly recommend service rep and his entire staff. Philip Bellevue

We met Kamel at the store. Our English was not good, but he was very patient and helpful. With his help we finally found a great car. It was a pleasant experience.

Joshua Wallace at Bellevue JEEP just helped me buy a 2015 Grand Cherokee Overland. Joshua is an all around good guy that listens to you and gives it to you straight up, without the hard sale. A true professional. I highly recommend Bellevue JEEP over other local JEEP dealers I visited. Take my advice and save your time. Buy at Bellevue JEEP.

Had oil changed and tires rotated. They were very nice and professional when dropping off and picking up car. Also gave me a free car wash voucher.

I came into Bellevue's Auto Nation by way of referral from a friend. His contact at Auto Nation was Leith Ledger. I arrived and met Leith. Leith was great from the get go. Leith didn't pass me off to a sales rep, but instead took the time to work with me personally. Leith took me on the test drive and went over the all the accessories. He was extremely informative and knowledgable of the Dodge product. He presented a fair offer and the deal was done. This was an overall great experience. If I decide to buy another Dodge/Jeep/Chrysler I will definately return to Bellevues Auto Nation and see Leith.

I called looking to talk with someone regarding the purchase of a certified used Jeep. Regina, my sales person handled the transaction with professionalism and no pressure, she was awesome in everyway.

We were looking to buy a new van and the folks at AutoNation had the best deals. We were able to get a van with more add ons then we thought we would get for a cheaper price than we imagined we would pay. Also, it was hassle free. We are still receiving calls/emails from other dealerships that we declined. AutoNation only called when it was needed and went above and beyond our expectations.

Just bought a Jeep at AutoNation in Bellevue. Hal (sales rep) did a great job of getting me in the right automobile, at the price I wanted. It was a pleasure working with everyone I came in contact with.

Excellent customer service! My salesperson was Ramon, Wally, and Dave took great care of me through each step of the process and were extremely patient and friendly. They answered all of my questions, honored my requests in regards to features within the car and financing, and even got me a better rate than my bank did (as I wasn't originally planning to use the dealership for financing). I would definitely buy from them again!

Our salesperson Paul Young was exceptional. The staff there were all friendly and fair. I would go back again!

I've been to many dealerships looking for an awd drive. And I have to say my experience here is hands down one of the best I've experienced. They will work with you and get you into a car that you can afford.

Was planning on order a Ram Rebel from my local dealer or getting one shipped if they could find one. Found the truck on Google a few hours from where I live. Was quoted by a great price via email. Sales department was professional and did not pressure me into anything more. I told them I wanted the vehicle and guided me through the process with much enthusiasm and fun. Was my first car buying experience and was very friendly and welcoming. Staff was also very knowledgeable on vehicle and features. Would do business with again anytime.

I told the sales person what I was looking for. He found something in their network of stores that was a great match. The car was in excellent quality, even at 110K miles. Negotiation was fairly straightforward. I got a decent deal for my trade in and a reasonable price on the car I was buying. Easy paperwork. No runaround. The only reason I am not giving 5 stars is that near to the end of the buying process we all realized the car needed a tow hitch (a deal-breaking issue for me, and we had simply missed it earlier in looking at the car). I was surprised that at that point they didn't just throw it into the deal, but instead offered me to split the cost with them. Hard to believe they didn't have enough margin left to just put that in, given they get it at cost. Other than that, everything was an A+ experience.

Would give negative stars if possible. Paid for service on my new truck up to 100,000 miles and now at 89,000 they won't honor that. Also had me come in an hour before they can even start working on my truck. Since I have to wait this is a major inconvenience for me. I will NEVER come back here and will certainly never buy new from them again!!!!

Rips you off with low ball prices. Many better places to sell your car.

Ivan was a great help. Good positive attitude and always attentive to my needs. Communicates well and generally gives off a trustworthy vibe. Keep him around. Wally was also very helpful and professional and practically through out his back to get me the exact car I was looking for. :-) I'm sure he'll never forget it. (Vitamin C Orange) Didn't negotiate price because of the rarity of the car but price was average. Now I'm trying out their service department. Overall very impressed for a car dealership.

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! 

The sales rep, Ennis Campbell made our son's first vehicle purchase easy and worry-free. We would highly recommend this dealership to anyone who is in the in search of a new/used Jeep.

Ramon was so helpful and extremely easy to work with. He made the daunting task of buying a car easy and stress-free. He was honest, straight to the point, and very knowledgeable!

A great study in old school vs. new school. Went to one dealer, they wanted me to come back and "do a deal". no numbers, just "we will take care of you" Sales person was intermediary to "Sales manager". Anonymous negotiation...never a pleasant experience Went to AutoNation Bellevue, Sales person was all about information on what I was looking for and getting me up to speed on car and features. Then, Sales Manager sat down with us and actually interacted with us. Gave me a quote and let me do my due diligence. Great follow up and a couple emails (and actual quotes) later, after I was ready, I ended up "Buying" a Jeep, I wasn't "Sold" a Jeep. Extremely satisfied with the purchase and the people.

What happened to customer service? In need of service for my climate control, can't wait because of this heat and I have a newborn. Was told there is no way to help me for another 3-4 weeks.

I had the experience of a once in a lifetime feeling. Everybody there showed dear respect to me and my family. I feel blessed to have made business with this dealer located in Bellevue,WA.

I had a great experience recently buying a used minivan from Ramon. The same vehicle that was shown online was there. Had called earlier in the day to see if the vehicle was still there and even my phone died, the salesman kept trying to call me to let me know the vehicle was there. There were no surprises and the kids love the new minivan. Felt no pressure in making the sale or not that was a huge blessing. I was also able to sit and talk to them about a truck I want to buy and even though they didn't have one on their lot, they put out a notice that they were lookin for one. I don't like buying cars, but they made the experience at least non intimidating and none of that "I need to go check with the manger and get back to you" I really appreciated that!

I hadn't bought a car at a dealership in over 13 years. Ennis was so helpful and kind. He took the scary out of purchasing a car. Showed me all the bells and whistles and how to connect my phone to the cars audio system, place calls, play music from my phone, operate the DVD player and even bought me lunch. It was a seamless transaction and I give him two thumbs up for friendliness and service.

When everyone said no to me even my own dealership the folks at autonation said a big hell yes! i was taking a bus to work every day for months until i decided what car i had my heart set on and it was a beautiful fiery 350z. i put my inquiry in online to have a senior salesperson or a manager help me in my finance process and i had the used car manager walle baily call me. so i came in. The salesperson he gave me was excellent he didn't pretend he needed to be something special he acted just like i would during the sales process. respectful and just as excited as i was to take my new Z home. Just like me, i know the salesman (just like me) gets paid on commission so i made it extremely simple the faster we both said yes the faster he can get an opportunity to help another just like he helped me and im extremely grateful. i only wish i could post a picture of the night i took my car home and a picture of what it has done now! thank you so much Autonation and Majeed!! if anyone comes to Autonation in Bellevue Majeed is the most genuine salesperson ive ever had the pleasure of purchasing from.

We shopped around several dealers. In all of my phone conversations with Denny he was helpful, informative, competitive and professional. I was trying to decide whether it would be worth it to take the hour drive to visit...it was! I would recommend AutoNation and Denny to anyone.

Initially requested a quote online before going in to seeing Raul (James) Ramirez. Raul was very helpful and not too pushy. He was diligent in understanding my needs and was able to find the exact Challenger - color and features - that I wanted. My only complaint is when I returned later in the evening to pick up the car, I had to wait 2 hours to see the Finance Manager to sign all the paperwork - despite the fact I was paying cash. Apparently I was stuck in the que. The waiting game was extremely painful and had I known how long it was going to be I would have picked up the car the following day. Had they made the paperwork process less painful, I would have given them a higher rating.

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was excellent. From the time we went on the internet, to the time we drove our new Jeep out of the showroom, it was all first class. Thank you Mike. And even after we drove away, they still care about our satisfaction. This was by far the most pleasurable car buying experience we have every had. Paul and Susan Kester

Bought my first car from them in July. The salesperson that helped me was Dave. T. He is an absolute rockstar. If I could rate him alone it would be 5/5 all day. He is the only reason this review is not a 1 star. I went in and Dave showed me the car I was interested in, the 2014 Jeep Patriot. He went over features and options and did a great job of explaining the whole process. We found one at another dealer that had pretty much everything I wanted and they were going to do a trade. Since this was late in the afternoon and the car wouldn't be there for a while I left and planned on returning the next day. I got a call later that night from someone saying my car had arrived and had been detailed and is ready to go. He set up an appointment for me to meet with Dave and get my car. I show up on time and Dave is surprised to see me. No one told him they made an appointment for him. He rolled with it and we set off to test drive it to make sure it was good to go. Only problem is no one knew where my car was. Not the service department, not the sales department, no porters and the GM had no clue where it was. So I sat there hanging out, Dave was calling everyone he could to see what the deal was and finally after 4 hours he found it, but no porters were available to get pick it up from their other detailing shop down the road. Dave himself walked over there to pick it up and bring it back. After I got it I went home because I had wasted a day just hanging out at a car dealership so I was eager to leave. When I washed it (it was clean, I just like washing my car) I noticed a good sized paint defect. This obviously upset me because one thing I asked before I bought the car was are there any issues with paint or body and I was told no. I contacted them about it and they wanted to drive it to them so they could take pictures. Now I live in Mill Creek so driving 45 minutes each way so they could take a photo was upsetting. I was told it would take 3-4 weeks to hear back from Chrysler about the defect, fine I get that there is process they have to go through. That was more than 2 months ago and now I can't even get them to respond to my questions. The only who does is Dave, but since he is not involved in the process he is just trying to point me in the right direction and get people's attention. I can tell you this was an awful experience for me and they don't even care. I have even reached out to Chrysler directly and hopefully they will help. The only time I got a response from AutoNation was after I left a review, so hopefully this wakes them up again!

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was second to none. From the time we walked in the door, to the time we drove our new Jeep out of the showroom, it was all top notch. Thank you to Denny, Jim and Lisa, who all made us feel like family. And even after you drive away, they care about you and your satisfaction. This was by far the most pleasurable car buying experience I have every had.

I bought a used 2003 jeep grand Cherokee got the warranty too just in case. They where very nice and friendly very easy to deal with. The next day my jeep started leaking oil, so I called them brought the jeep in and they looked at it and changed the oil; they told me it must be left over oil from the last change and it was not leaking. I got home the next day I noticed it was leaking. I contacted them no response to fixing it, I know they do not have to but in my experience if the car just sold is having problems that next day a lot of car dealerships will offer to look at it and if its a easy fix, fix it for free to cater to the customer and keep good faith in their buisnes, no help what so ever just blew me off.

Was a great experience buying a new car here, pricing was great, the salesman Ali applied no pressure and gave us the facts we asked for.

We bought a car in July and the tags still haven't arrived and my temp tags expire tomorrow (Sept 10). My husband has called and called and each time he's been told they were being worked on our that they were in the mail. Friday he spoke with someone who promised them here by Monday(Sept 8) via FedEx. Still no tags. Today he called 5 times and not once did anyone help him or return his calls. This is a HUGE issue that needs to be addressed. What's the point of spending 20k on a car that can't be driven? Fix it AutoNation

Let me first state this is the first time I have purchased a NEW car. I was first contacted by Dave T is the sales department after using TrueCar. He was very friendly and asked if I had any questions but most importantly he was not putting any pressure on me, I have found while car shopping lots of people were pressuring me to come in, make an appointment and see them first. When I went to meet him he answered my questions and we found the vehicle that suited me. We found one that I liked but they couldn't get a dealer trade going, so I found another and I was told it would be here tomorrow, this one required me to buy a stereo, which I did. I was contacted that night and told my car would be ready by 11am and had me set up an appointment for that time. When I showed up for that appointment my salesperson was surprised to see me. Someone made an appointment without notifying Dave. He then notified me that they were able to get a dealer trade worked out for the original vehicle, I would have loved to have known that earlier before I bought a stereo but not the end of the world, I was able to return it. We then had to wait for my car to finish being washed, I thought it was going to be ready by the time I arrived for my appointment but whatever. When he asked how much longer my car would be no one knew where my car was. We then went on a walking tour of the dealership asking everyone if they had seen my car. It took them 3 and a half hours to find the car! Why have me come in for an appointment if it is not ready? Once they finally found it (it was at another lot) I spent another hour filing out paperwork. In total I spent 8 and half hours in the dealership over two days. Dave was very nice but the team around him really let him down by making appointments they had no business making, losing my car and making me waste my time sitting in a dealership. The financial person was very nice but pressured me greatly to buy a warranty, when I told him I don't want one (had one on my old car, never used it, plus read lots of bad reviews about their service department) he made me feel like an idiot for not wanting/getting one, so I caved and got a minimal one. ONE THING THEY LEAVE OUT IS YOU GET 2 YEARS FOR FREE, so when they say you are buying a 7 year warranty it really only is 5, wish they were more open about that. I know its a sales tactic but I felt like that is not the way to go about it. My only critique of Dave was that I had asked him 3 times to show me the discounts I was getting and for a breakdown of the interest vs principal and he never showed me that any of that by the time I bought the darn thing. I don't know if its a sales strategy to make me wait that long and lose my patience so I just want to get out of there and that way they don't show me that stuff. When I got home I noticed there was a paint defect. Something got under the paint at the factory. They won't fix it properly. They will only re-paint that area, which will look bad since one door will be a different shade of black than the rest of the car. I was told I was getting a new car and that the paint and body were perfect. The stereo also didn't work right from the first day. As I write this my car is at the service center "waiting for Chrysler to approve the repairs". It has been there for 30 hours, I kind of expected it to move faster. I am on crutches at the moment and not having my car is a real inconvenience. I was able to get a rental car for 1 day, but that won't help since it has to be there for 3+ days to fix the radio and look at the transmission (500 miles and it has an issue, ugh). Bottom line I felt like they were super helpful when I was buying the car but after the fact I felt like they don't really care, they have their money. When it is time for me to buy another car I will go Jeep again, but most likely I will look elsewhere first.

Just bought my 2014 Challenger from Jim B. at Auto Nation and could not be happier!! Great experience. Not the usual high pressure, back and forth sales job. They do a great job showing you everything and explaining everything. Go see Jim!

We purchased a new 2014 Dodge Grand Caravan on August 15th to replace our 2012 Chrysler Town & Country that got rear ended and totaled. We had purchased the T&C from AutoNation CDJR Bellevue in March of 2013 and were pleased with every aspect of dealing with Dave T. through the Costco Program. I immediately contacted Dave when the insurance contacted us and we found out the T&C was totaled. Dave found us a fair deal on the Grand Caravan even though it wasn't nearly as well equipped as the T&C. Then we found out that for some reason the sound and Navigation system didn't have Bluetooth so it has been ordered to be installed soon. I am happy with my dealings with this company so far and see no reason not to return.

Do not go to this dealership, worst customer service I have ever experienced. If you want to be dragged along and trolled then by all means please go. Sales person we had to deal with is named Mike Corwin.

Hal G. was very courteous and informative through the process. He is knowledgeable regarding the vehicles he sells and can answer all your questions.

I started looking into buying new car some time ago but I wasn't in particular hurry. After seeing nice YouTube reviews I stopped by AutoNation Bellevue to see new 2014 Dodge Durango. Even though I said I will not buy it soon and I got to test drive it, compare it and learn more about car. I went home and we kept in touch. I never felt pressured to get back to them. In mean time I explored what package I want and what price range I feel comfortable with. They kept sending me options until I felt good with both price and package. I can say just best about AutoNation Bellevue and salesman Ali

Excellent buying experience, Ali helped me to find the best financing option for me and gave me a fair price since the beginning.

I bought a new grand Cherokee jeep this past weekend. Ali was the sales person that worked with me on the deal. He was tuned to my needs, did not oversold me on extras and overall made my experience pleasant. If you're planning on buying a new car go talk with Ali, he's your man!

Just bought a new Eco Diesel V6 from AutoNation Bellevue. My experience was overwhelming positive. Loved working with Michael D. Very professional/not pushy and very helpful through-out the whole process. Have bought many cars from many dealers and certainly would return in the future. Financial process very smooth as well. As for the car/truck-well what can I say. I never thought I'd ever sit behind the wheels of vehicle that can pull my 5500 lb surfing boat but still get 23 MPG in city and 30 MPG on the highway -after two week I can already say I think this car will rate -overall- ahead of my previous XC90 and Cayenne S-Thanks you Jeep and Michael

This was the most pleasent vechicle purchase that I ever made. Kudos to Ali and Youcef!

This is the 30th car I have purchased. I have purchased vehicles in 7 different states and 3 different countries. This experience was without question the best buying experience I have ever had. The sales team were very knowledgeable, helpful and totally laid back. They went out of their way to offer any assistance they could to streamline the buying and vehicle trade in transition process. They found the vehicle I wanted at another dealer and had it on hand within 24 hours. The finance department found a rate that was better than my credit union! Would not hesitate to purchase another vehicle from them.

I noted that I was not completely satisfied with the price but I have to admit that I would have trouble finding a better price elsewhere. This does not make it all right. Also, one of the biggest reasons why I would be willing to recommend this facility is that most of the other Dodge dealers are far worse. I own four cars. Two of them are upscale (BMW and Acura). At those dealers the cost is no more but the service is excellent. I also own a Prius and the cost at Toyota in Bellevue is less than it is at Dodge for similar services. Also like your dealership the experience is adequate but not excellent.

When the EcoDiesel RAM 1500 was originally announced in 2013, I started to do some investigation. The release of this vehicle was delayed multiple times and it was very difficult to get any information from RAM. I contacted many different RAM dealerships in this area, and all of them wanted to sell me a different vehicle and make a quick sale. Eventually I talked to Robert F. at Auto Nation Chrysler Dodge Jeep Ram Bellevue. Robert didn't try to sell be a different vehicle, instead he respected my desires for the diesel and gave me regular updates. Once my vehicle came in, the sale was pretty painless. When my vehicle came in, there were some extra discounts available, they applied these to my sale without me needing to bring it up. Overall it was a pretty positive experience. I have reservations with Chrysler in general about the way they released this vehicle (the information released was spotty and inaccurate), but this has no reflection on Robert or any of the other staff at Bellevue. If you want a more pleasurable car buying experience and don't want to deal with your typical pushy car salesman, speak to Robert F.

I have purchased several cars, new and old in the past but this experience takes the cake. It was totally top-notch in terms of least amount of time haggling as well as feeling good about the deal I was getting. I was treated very well and felt respected. Jake M. the sales person and Yousef the manager were just awesome to work with. I would highly recommend this dealership and the Jake and Yousef. Hope your buying experience is as enjoyable and pleasant as mine was.

I ordered a car from Auto Nation Bellevue through Costco. The salesman Mike was very experienced with Costco sales and made it simple and no stress to get what I wanted. It also saved me a lot of money over other dealers I had checked with.

I only had one issue and that was the sales manager that drove my car (mazdaspeed 3 with a 6 speed) he did not really know how to drive one even though he told me he has driven them before. he scratched my bumper when he curbed it tiring to turn it around at a stop light. i dont think it hurt my trade in value but if he had any issues about driving a manual he should have let me drive it. the sale went great. there were friendly and helpful. David was a good guy to work with and got me my Cherokee trailhawk with just about everything i wanted. so its 5 stars for the sales department and 3 for the test drive. so its a 4 star review.

I recently bought a new 2014 Cherokee for my wife as her birthday gift. My wife was so exited. I also got a $300 from them as a birthday discount which make me happy. If there is something could be improved by them is the process and experience for the new guy who relocated into this area from different country. It took me 4 days to finish the process for the car, I know there is something out of their control, but it could be definitely better. Anyway, I would like to give them 5 stars since they show their patience and the car itself is very nice. My wife loves everything in the car.

I had been looking for a Wrangler with specific options and finally found the right one at bellevue Jeep. I called Hal the salesman and scheduled a test drive and told him that this would be our fourth Wrangler and asked him to check for certain issues We had had with the other 3 we had owned. Before I went in for the test drive I had contacted (RAIRDONS) and they said they had the same jeep and could give me a better deal but of course when I got there everything changed and it turns out they did not have the same vehicle. They told me they could get it but it was 3 weeks out. Needless to say they tried to sell me one they had on thier lot but non of those even came close to what I was looking for so going there was a complete waste of time. I finally got to Bellevue and sure enough Hal had the Jeep waiting and it was the exact one I had requested. It hen sat down with him gave him the information on my trade and where I wanted to be for a payment he instantly took that information to the sales manager Mathew who was very upfront and gave me his best deal which was to high so he said he had one shot and that was to talk to the GM when he came back he was at thier bottom line and very close to where my wanted to be but she was not there so I told them I needed to talk to her and get her in to see the Jeep as it was going to be hers. They completely understood and emailed me the deal which I have never had a dealer do before. I was in and out in about half an hour and told them I would work on my wife. Over the next 3 days I told them it was a deal then told them it wasn't a deal at least 5 times and they didn't pressure me at all they just said the Jeep was still there when ever we decided. My wife finally went in to look at the Jeep and was so impressed with how straight forward Mathew was that we made the deal. Bottom line is we will never buy a jeep from anyone but Bellevue Jeep.

We truly enjoyed the experience we had from the first moment we stepped inside this dealership. Everyone made this transaction very easy and we felt comfortable during the whole process. Our sales person Kasra was very helpful in explaining the different functions in the car to my wife. She enjoys her new ride and as we know Happy wife, Happy Life ! Thanks again for all the assistance in this transaction, this is what a car purchase should be all about . Thanks Ray & Cathi

Buying my Jeep was a good experience. In fact, life is so busy right now but it is the one thing that actually didn't stress me out. David T. is a great salesman and if I bought another car or a friend asked for a recommendation I would totally recommend him. I felt no pressure. He knew what I wanted and did everything in his power to get the deal down. Thank you David for making my car buying experience one that I am happy about.

Delightful time with our salesman, Dave T. He was never trying to forcefully tell us of "his special deals." There was no pressure from him about what rating he should get from us. We felt the entire staff was upfront and personal. We love our new Jeep.

I was looking for a Jeep 2014 Cherokee in deep Cherry red color with a particular configuration, and the thing wasn't available anywhere. However Mike P. from Auto Nation was quick to find one with exactly what I wanted from a dealer couple hundred miles away, and get it within couple of days. I was also pleasantly surprised that they did not charge me anything extra for securing the vehicle from another dealer. And the best part was that they did not demand any deposit to get the vehicle from another dealer, which to me was a big deal as they were taking a risk on me. I would also like to call out Ramon (sales guy) who was very friendly and knowledgeable about the vehicle, and explained me things patiently.

I asked about the kind of car I was interested in & got an answer right away. I found the car I was looking for online & was able to buy it with all the offers that the website promised. Beth

We just bought our second certified used Dodge from David T. I have purchased about 10 cars in the past and Dave is by far the easiest and most trustworthy person I have ever worked with. I told him exactly what I wanted and he helped me buy the perfect Dodge Nitro without over paying. He provided me with the Carfax report and a print our of the service records. I had a minor service issue shortly after I bought my Nitro. Joe, in service, and Dave helped me get the repair done asap. Joe was also great to work with, very helpful and knowledgeable. After the service Joe when over the warrantied repair and gave me a detailed print out of the work completed. They both went above and beyond what is required of them to make sure my needs were met. For that we will bring our business back to them both exclusively.

The new Jeep Grand Cherokee caught my eye. Looks absolutely stunning to me. I was recommended to contact David T. @ Jeep Bellevue. After a couple of emails, made an appointment to go in person. Dave was nice and honest. Drove home later that evening in a brand new Jeep Grand Cherokee. Highly recommend David and Jeep of Bellevue.

Just bought a 2013 Dodge Dart Rallye Turbo from them... Best price I could find after days of looking. Great Sales staff.. very friendly place. I was even able to negotiate price over the phone!!!!!

There are two. Go to this one. Sales experience was straight forward. I knew what I wanted and what I could afford. They accommodated expertly. My only critique (and why 4/5 stars) is that the process between signing and driving out took way too long.

I had a smooth and seemless experience with Sales Associate Hal G.! He was patient, kind, and took my 2000 Mercedes as a trade-in knowing my budget. I would highly recommend Hal for any of your car purchase needs.

Unpleasant experience for me. Ready to walk out several times and should have. Committed to a specific car before arriving and confirmed by phone. Lied to me about trade in value of my current vehicle to get me to come in (should have walked at that point). Then experienced bait and switch on the originally identified and test driven car that was supposedly sold before I returned 3 hours later (possible but doubtful). Total transaction took four hours which was outrageous - similar situation where car was identified at an Acura dealer took 45 - 60 minutes.

Kind of poor sales service, but good management service. For all the issues I have below the General Manager, Luk Blackwell, made up for his sales person’s inattentiveness quickly and resolved all issues with only a minor inconvenience. For me the process should have been easy because I am employed by a supplier to most auto manufacturers, including Chrysler, and only wanted a lease, so there is essentially no haggling needed and the price is set. The car was not properly prepared for delivery (I was not provided with the owner’s manual and second set of keys), the Finance Department printed several versions of the same financing paperwork with conflicting figures (but they did get it corrected promptly while I was there with a better rate and lower payment than expected), and my salesperson, Kelli Jackson, would not return several messages. Anything that was promised during the sale to be delivered soon after, such as the car manual and keys, was neglected and she would not even update me on the progress, let alone provide what she promised. Considering my salesperson knew I help conduct market research on dealer performance for all car companies as a career, you would think her attention would be more proactive.

Watch out for these guys. Of course they are friendly at first. And they are just this side of honest. I sure wish I had read the previous review before the same thing happened to me. I found them fair when they had to be, but they will screw you where they can. I'm just glad I didn't have to finance through them. They are slick,used car salesmen, and I don't mean that as a compliment. I had a very nice deal with the first car that I wanted, but when that didn't work out (couldn't reach the clutch in city driving and needed an automatic) a wonderful experience turned into a nightmare.

Wow! So I read the reviews by others on this site and was totally surprised! My experience at CJD Bellevue was totally awesome! I went throught the Internet department for my new Jeep Grand Cherokee and was amazed at how quickly they responded to confirm what I was looking for. They invited me in to see the 3 like the one I wanted. I had my choice and felt no presure to choose. I however was ready to get rid of my vehicle and wanted to see what my payment would be. They presented me with a "sales menu" that disclosed all the numbers that I need to see, price of vehicle, rebates, total, and examples of downpayments and payment. I was amazed at how open they were and that they were not hiding anything at all. I agreed and then was introduced to my service advisor and then to finance. This was painless as well. I said yes to some and then no to other products and then it was time to take my new Jeep home. I would recommend this dealership to all of my friends, family and coworkers. They were that good!

This is the first new car that I have purchased and overall it was a pretty painless experience. I went through the internet sales department with this dealer having done my homework and contacted many other dealers before deciding on this one. I don’t know if it was because I was sticking to what I wanted or just the way I came across but once I made clear I new what I wanted and had already done my homework, this dealership worked with me pretty well. I ordered my car since they did not have what I wanted and could not get it locally. I have used the repair facility once already and was satisfied with their service as well.

My experience at Chryster Jeep Dodge Bellevue at first was spectacular. Yet, soon it all went down hill. I was informed from a friend that when he purchased his New Dodge 2500 from them that they gave him an amazing deal on his trade in (Nearly 4500 more than any other dealership was offering). They told him that his payments would be at $685 a month and he would be in a great interest rate, I had to go and check it out. I walked in and was met by a very friendly Sales associate (Which ones aren’t right?) and he asked me what I was after. I told him a 07 Dodge 1500 Quad Cab and all the specifics. Within one hour I was test driving the final of 4 Dodge Rams that I found were perfect for me. I selected the final truck a White 4 door Dodge Ram with the 5.7 Hemi and Big Horn Edition. We walked in the dealership and within 30 minutes I had paperwork signed, trade in paid off, and my payments were right at where I wanted them to be. Everything was great I had never been to a dealership that was this quick, friendly, and customer oriented. However all of this is a misconception of what is really going on and I got to the bottom of it and saw the true face of CJD Bellevue. One day later my friend called me and told me he was informed he was notified his rates went up nearly 8 points 8% and he needed to come in and sign updated paperwork. This took his monthly payments from his $685 Budget to nearly $800 a month on top of that the new paper work only showed his trade value at the payoff so they were no longer offering him the $4500 down from the trade in so his finance amount went up another 5k. When he tried to void the deal they told him his trade in had been sold and there was nothing he could do except sign the new papers. This gave me a sense of insecurity, however nearly 2 weeks went by and I had heard nothing except receiving a bill for my old loan (2 Weeks Later!!!!) Soon I too received a call saying that some changes had to be made and my rate went up a couple points and I needed to come in. When I got there I found my rate went from 8 to 17.5% through Chrystler Bank and they ran my credit EIGHT times. I was told my trade was gone and all I could do is sign the paper work in a very unfriendly manner from the asian manager and have my payments go up to 845 a month from 700. BUYER BEWARE, this place will tell you anything to get your trade sell it and lock you in at a rate, car, and payment you do not want. The better deal may seem good but it will not stay the same. After research I have heard other stories of this place as well. Take your business elsewherer it will save you money and frustration!!!