The people that work at AUTONATION Crystler Dodge Jeep Ram Bellevue were extremely friendly and helpful. I would definitely go back to buy another car. 100% recommend they will treat you right

While they were very nice via the phone and seemed like they’d be pleasant to work with, I was very disappointed with their business. After weeks of working with then and finally finding a car that met all the criteria I had set for it things but weird. First they scheduled an appointment for me to come see the car and potentially make an offer. Now the car was a couple thousand dollars above my car range so I made some movements that would allow me to make the purchase, and I was set to do. The week leading up to the appointment they called everyday to check if we were still on, until the day before came I noticed the car was removed from the ads. I figured maybe they thought I would but the car so there was no reason to keep paying advertising but I decided to call and ask. I asked if we were still on for tomorrow’s appointment to see the car and they said yeah they’d see me tomorrow and that my seller is very excited to meet me. After I explained the ad situation they said let me check. Then they let me know the car had been relocated to Spokane and had gone up $4000 in cost. Then asked if there were any other cars I’d be interested in. If I wouldn’t have called in they would have had me drive 30 mins one way to their dealer to tell me they had got rid of the car. Very disappointed with their business and internal communication.

This has been the worst experience I have ever had buying a truck. First thing first they are very kind to you Until they have your money. What happened to my wife and I was we made the deal on the truck I wanted we agreed to give them cash and a post dated check for the down payment. So we had 20 days to come up with the money to cover the check Ok no problem. So about 7 days go by and l go in and cover the post dated check. So you think everything is fine that’s all taken care of WRONG. In about a week they try to put the check through our Bank lucky I didn’t have enough in our bank account to cover the check. Needless to say we got a bounce check charge. And 1day later they try to run it through again another bounced check charge. This is the point I find out what they are doing. So we call the dealership and try to find out why this happening. We owe them them nothing at this point so they give us the run around all day so my wife goes all the way to bellevue too the dealership because we are not able to get anywhere on the phone. She goes in with the receipt For the 1800 dollar that we have already paid to cover that post dated check. They treat her like she is crazy and finally She gets to talk to the man that took the money in the first place. So he tell her he has no idea how this happened and he pushes A few buttons on his phone and says that’s all taken care of now. So what’s Again we think it’s all straightened out Wrong Again. A week goes by and We start getting bounced check charges again for the same check. So we call the dealership again and this time they are straight up rude to my wife My wife can hear the secretary tell the finance manager it’s that woman again. He takes the phone and says he doesn’t know what happened again. This time we got the number to The financial department they use elsewhere Ends up it’s in California. The lady that is at least nice to my wife which is in tears at this point. Come to find out no from the dealership ever called that place at all not when I first gave them the or any other time after. Please just take your hard earned money elsewhere.

The best customer service I've ever had at a dealership

Janice was amazing!! It was my first car purchase in almost 5 years. I walked out of there with a Jeep Renegade Trailhawk and couldn’t be happier with the experience. Thank you Autonation for my new Jeep! Jeep Grand Cherokee was my first vehicle when I was 18 years old and I loved it!!

The entire buying experience was fantastic from beginning to end. Mike Paulsen was a subject matter expert and true professional. No pressure, no hassle..highly recommend them for all your jeep needs!!!

This dealership is nothing but incompetent. Do not buy from them or bring a vehicle to them! They have had my vehicle for 5 days and will not even give me information about it or when they can work on it.

Josh Mejia cfs manager got me into a 2019 Renegade with $200 down & not so good credit on my 1st visit to Autonation CDJR OF BELLEVUE

After waiting 2 hours for my "diagnostic to be done. It was finished and for the one repair I needed it was double from what I was quoted for another mechanic (AAA and BB approved). I said I'd go else where. I waited an additional 40 minutes for my car to come up

When you are onsite the team is always great. When you are trying to reach them via phone it is almost impossible. I left multiple voicemails to see if my car was done after being told it would be done in a day and they would call me once it was completed. I finally got a hold of someone on day two who told me it was done. Not sure why they did not call me back or answer one of the other 4 calls. How a dealership does not have a text or email system about your car being done or a way to contact them outside of a phone line is beyond me.

WORST SALES DEPARTMENT I have dealt with multiple Jeep dealerships but Autonation Bellevue is the worst in terms of transparency and treating the customers with care. First off, after the first dealership visit for a test drive, in email communications, these guys never maintained a single thread. I have had to deal with multiple people in multiple email threads with no real connect amongst themselves. I ended up repeating my case details every time. Secondly, they lied (I have email threads as proof) throughout the process on the numbers that they will acknowledge. After submitting all the documents (~10 documents from pay stubs to SSN card), they came up with numbers which were freaking 40% more than what they promised. Pathetic experience. I'll highly advise any of my contacts NOT to deal with this dealership at all.

Let me start by saying that I would absolutely return to this location. I've tried both sales and service at all the Jeep dealerships in the area, and have consistently had the best experience at Autonation of Bellevue. However, this time I'm giving only three stars, because the overall experience could have been better. For my service advisor Chris Rider, I give 5 stars. For the Enterprise rental car employee Alyssa, I also give 5 stars. Their website, however, is TERRIBLE. I design automotive websites for a living, and this is one of the worst I've ever seen. (Among other things, it showed the price of an oil change as $79.99 even though it asked what kind of car I have, which is a diesel and costs twice that.) And their phone system is not currently working at all whatsoever. You can't even leave a message. I tried a number of times to get through to any human, and could not. I even tried leaving a message through the chat system. No luck. I asked them to fix the easy-open door sensor, and they said it was fixed, but it was not, so I'll have to come back. The cashier was completely unresponsive when I asked her questions about the bill, as if I were an alien creature speaking Martian. Please fix the phone system, Autonation. A dealership where you can't reach a human and can't leave a message is not going to work long-term.

These guys are great. Service advisor named Tim is absolutely amazi g, and has made a loyal customer for life.

Myles was so helpful, and made the car buying process easy! Definitely recommend him!

My wife and I had the worst car buying experience at Autonation Jeep imaginable. Below is a quick rundown on their failures. -said they would repair items we found on truck, took 45 days and multiple calls/visits to get it to happen -still haven’t got the permanent license plates -we scheduled the repairs with service but when we dropped off the vehicle they had zero appointment or knowledge of repairs supposed to happen -sent the wrong parts so had to wait even longer -service dept doesn’t answer the phone/return calls -Travis the sales manager will tell you anything but doesn’t pull through List goes on and on. Long story short, but somewhere else Auntonatio Jeep can not be trusted!!!

I have been to 3 other dealerships in the area and Autonation gave me the best deal by a mile! At first I bought a brand new 1500 which had defective radio and Chris from service was very helpful and honest to tell me that they can not fix it. Spoke to Starr from Finance and Ivan from sales and I was able to return the vehicle and exchange it for a different one that works Perfectly with all the same features and payments were the same. It was a frustrating experience but this dealership was very helpful and took care of their customers. I will be definitely be buying my vehicles here. Thank you

Very professional, felt they did a thorough job. Wait time was a little long, but that's ok to get good service.

Had car serviced for several items. Air conditioning and ambient indicator completed as it should be. You had my car for a week, but when I picked it up, I noticed that the check engine indicator was still on and each of my tires were under the recommended 38 PSI. I'm not sure why this occurred but I'm disappointed Eric Petersen

Janice offers great service. Vehicle is good!

I purchased a 2019 jeep Cherokee from Autonation chrysler Dodge Jeep of Bellevue for my wife.The sales person Myles was very professional and helped with the jeep we wanted.Josuo in finance made it fast and easy to get the financing done.great job all around from autonation in Bellevue. Thank you Robert

First time Car buyer here, i left in tears: 24 year old, BSN degree, new grad, RN, NO credit: i had been talking to a sales rep previously, we told car type and car color. i specifically stated i wanted neutral colors, nothing crazy "LIKE RED". we talked several cars before i decided on the Dart. we Talked numbers, i sent him all the needed info and i WAS SENT numbers afterwards. i made an appointment to test drive the car. my sales person stated the day he was not working but gave me the name of the person who would be doing the appointment for him. day of appointment: i show up, 15 mins early. the sales person I am supposedly scheduled with had gone home. thats fine, the new person said he can look up my profile and see what was talked about. he finds my information. there is a Dart available to test drive in a different lot. ok, thats fine, i will wait. the car pulls up. its red. ok thats fine, im not that crazy. if i love the car and how it drives, who cares about the color. i test drive: i love it. I decide we can go ahead with the next step. he needs my info... i state ive given it already, i even show the email and the numbers sent previously. im told it doesnt matter, the numbers were an estimate (keep in mind i gave the original sales person ALL my info already) its an estimate and they need to run my numbers again. they are COMPLETELY different from the original. AND im told they would not improve at all as a first time buyer. i ask about the sale info: my degree and job in hospital were supposed to help me get a car. nope. again, "this is the best deal your gonna get on any car, anywhere (any dealership) because i have no credit and am a first time buyer." i leave in tears. They say that if your mad about something, don't instantly retaliate, wait a month. if you are still made then write a letter. Its been 3 years. ive saved this review THAT LONG. and still felt it needed to be posted. Incompetent, Manipulative, and Rude. I ended up going to Toyota in Renton. Got a great deal, with new grad RN prices and a wonderful experience. AND when they ran my numbers they stuck to their word about final numbers.

Sales staff was knowledgeable, friendly, and helpful. Finance procedure was a bit tedious. Overall, satisfactory new car buying experience.

Recall parts needed to be ordered so I was immediately offered a rental car.

We had a great experience buying a new Pacifica Hybrid. Straight up easy to deal with.

Third try is charm. (1) We tried to order our jeep from Kirkland Rairdon. That was worst experience with salesman flat out lying to our face when trying to order a custom jeep. We ordered from another dealership. (2) did our first oil change and 5-tire rotation at a Seattle local only to be disappointed when they did a 4 tire rotation when the work order was very clear with 5 tire change and they said they did a 5 tire rotation. Hint: brand new tire still on the rear mount is a good clue about the lie. (3) Bellevue Jeep, service manager was great to work with. She was very pleasant and helpful. The service guys had a hiccup but made good without even blinking an eye. That is what makes a service department a 5 star service. Not when things go well, but when things come up and are taken care of immediately. Thank you Tiffany(?), Tim, Nat. Regards Jeff

Very nice employees that are customer focused at any time of the day. Happy to serve and help with connecting you with your new vehicle. Thank you Kasra and Starr.

If you are looking for a straightforward professional no hassle experience I?d certainly recommend AutoNation Jeep in Bellevue, WA. Kasra was extremely professional, knowledgeable, and represented himself as a clear customer advocate. His follow-up and handoffs where seamless, assuring that the buying process was short and to the point. Clearly a cut above what I?d been experiencing in this current looking/buying process.

In and out within one hour for recall issue Great service

The sales team is amazing. I came in and knew what I want but due my credit history I wasn't sure I could make it happen. I first dealt with Mike Paulsen and he was very professional and actually knew quite a bit about the product. My mind was set on either the hellcat or the SRT jeep that they had they let me look at both. Then I had to deal with the finance manager, Josh. Due to my credit history it made things difficult but Josh stayed late and worked hard to get a bank to accept. He actually succeeded and I was able to drive away with the Jeep SRT. Timing was important to this because in our Car Club we had a member pass away and the memorial was this weekend. I needed to show up in a proper vehicle and the team made it happen.

Totally Unsatisfactory. I would not give them even one star if it wasn't necessary to post this review! Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Totally Unsatisfactory. Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Just had the best buying experience at Autonation - ask for Ramon!!

I always take our Jeep Grand Cherokee here for services. It's always efficient, courteous, with good communication. Most recently, they went above and beyond , Chris in the blue team, uncovered a problem with a burst cooling hose behind the diesel engine by the turbo. This is not a serviceable hose and should last the lifetime if the engine... It was a 2,400 dollar repair. I have AutoNation platinum extended service warranty which at first did not want to cover it. Chris persisted, and together withjeep HQ and the dealer itself they found a way to cover it. AutoNation warranty did not pay(my understanding..this was not super clear to me) Thank you very much for covering this gap. Lessons learned: 1.Autonation jeep dealer in Bellevue is a great place to get service. 2. Jeep Chrysler quality control has been substandard. 2 major cooling repairs in 2 years, mileage is 46,000.. both covered by warranty 3. Autonation platinum warranty is questionable. My repair should not have been denied in the first place.

Great service and friendly interaction from Ramon when we purchased our Jeep Cherokee from AutoNation Jeep in Bellevue. Excellent experience.

Per prior posts on this site the dealership mentions "Please call our General Manager". As expected you get phone menu path to know where with no ability to contact anyone directly and messages not returned. To all who read these posts: DO NOT HAVE YOUR JEEP SERVISED HERE; unless you need a simple oil change or basic service.

Very unprofessional sales staff. They did not keep us informed on the status of the car readiness and loan process. They twice gave us the impression that our loan was approved and the car was good to go just to call back and change the rates on us. We expect them to be clear from the beginning about the requirements and state of the process. This was a huge disappointment.

I live 150 miles from autonation so I called over the night before and set up for the jeep I wanted. Jeremy was the one I talked with and the jeep was there the next day. the finance girl went the extra mile an got us a lower interest rate. We were treated well. I would go there again next time if the numbers turn out right again.

Best dealership in Washington State. I always buy every car for all my family right here.

Quick service, always with a smile. thanks

Service reps should honor the line order when people show up. A guy cut infront of me but there were only 3 at 730am so I didn't mind. Everything else went great!

Came to get an extra key Farnham for my Jeep. Service was excellent and super fast. They are efficient and nice!

This place does do a good job. I had my vehicle brought in to get some transmission work done, and they did a good job. However, the reason I did not give it a 5 star is that it's really hard to get in touch with customer service (for scheduling) via phone. I called many times and left many messages within a week. I almost gave up when I went to their website and chatted with someone (I was really surprised someone was actually online). Anyways, if it's easier to contact them, I'd certainly would give them a 5.

Nothing but problems with the service dept. Sales was great, service was a PITA!!

I visited the service center in the morning(~10AM) and gave my car for service and told them that I would pick it up at 5PM(while returning back from my work). The service advisor told me that he would give me a call once it is done. I waited for their call until 04:15PM and gave them a call to check if the service is done. The representative told me that it is done and I have asked them why they didn't give me a call back. She didn't have any answer. ThenI called the Automation shuttle guy to pick me up and take me to the showroom. He wouldn't take my call(In the morning, he told me that the pick ups are available until 5PM) and so I had to take an Uber to pick up my car at the service center. My service advisor was not at his desk and and so I have talked to other advisor and he told me that the pick up should be available and not sure why he is not picking up the call and not sure why my advisor didn't give me a call once it is done. I have been to Autonation at multiple locations for the last 5 years but this is the one of the worst customer experience I ever had. I would give them 2 star for their customer service.

The service department is horrible! Avoid this store to fix your Jeep/Dodge/Chrysler car! The technician there knows nothing about the car. I brought my car to this store for oil change/maintenance. They suggested a bundle of expensive maintenance work. I am okay with that since they want to make money. But right after the next day, my engine light was on, then I visited the store again, they said it's a maybe battery issue without logic. I had to visit the Rairdon store in Kirkland to fix that. It turned out some parts of my car was loose, which I believe was caused by the careless maintenance work. If you want to make your car work again, avoid this store, go to the Kirkland one!

Friendly sales reps, no pressure. I had a change of heart on a car. I was expecting resistance, hurt feelings and difficulty from the sales staff. They were very understanding and reversed the transaction without any issues.

Christopher Rider at AutoNation Chrysler Dodge Jeep Ram Bellevue always gives outstanding service! I know I can bring my vehicle in with no worries and have honest top quality maintenance done. He is excellent at communicating what needs to be done and keeps you updated on the progress of your vehicle. I am greatful to have such an amazing service technician to take care of me and my wheels. I would highly reccomend him to anyone who needs service for their vehicle.

Made buying experience a pleasant one. Great staff and convenient location.

Easy to deal with, kept their word on everything they promised, got it ready when promised, cleaned and fueled the car before delivery, explained policies and warranty, worked on phone, by email, by text, and in person to answer all questions. lived up to all commitments and promises

Service center is the worst. My 2011 Durango had an obvious transmission issue but the service center recommended that we replace the rotors and water pump then “go from there”...seems logical when the car won’t shift from 2nd to 3rd gear every time we get on the freeway. Don’t waste your time.

Shawn was super knowledgeable about wranglers and great to work with. He was not pushy like salespeople at other dealers.

Sandra she it’s not help at all

Keep up the good work

Parking lot is horrible. Delivery trucks WILL block you in.

Our salesperson Janice Cambell was friendly, knowledgeable, and efficient. This was the best car buying experience my wife and I have had in our 20 yrs of marriage.

We had a great experience at AutoNation in Bellevue when we bought our new Jeep. Our sales person, Shawn, was extremely knowledgeable and helpful. His friendly, upbeat attitude and pace was exactly what we needed. He wasn't pushy but was able to answer everything quickly and spent many hours with us, over several days. His wisdom, insights and trustworthiness kept us coming back to Jeep until we ultimately made our purchase. A great experience overall and we are very happy with our new Jeep cherokee!

AutoNation in Bellevue is great! We just got a new 2019 Jeep Cherokee and Shawn was our salesperson. He is upbeat and very knowledgeable. I highly recommend it!

Amazing dealership who clearly understood what I was looking in a car and provided me the best deal while clearly explaining all the aspects of it.

I purchased a Ram Promaster City van from AutoNation and the transaction was painless (except that it still takes a couple of hours to complete!). The no-haggle policy is great, all dealerships need to adopt this method so car buying is way less stressful! You know what you will pay when you get there, nothing more or less, other than the extra warranty that is offered (and optional). Great place to buy a vehicle.

Easiest car I have ever bought. Shawn did a great job on delivering the deal and Grand Cherokee that was promised

Great

I had a worst experience with them they don’t care about your feelings they just need money I inquired about a car and also been their to see it but they told it’s not yet cleaned or need some more work so I can’t test drive i was ok with that because they at least showed me the car and promised once it is ready will give you a call and I can come for test drive, next day i get message it is still not ready , next day again i get a message it is sold for a walk-in They didn’t even bother to message me or call me and i was dreaming about the car very bad experience never expected they harmed me the most

Almost impossible to contact anyone in service by phone. This is described as a phone up grade problem and will be corrected as soon as possible. In person service is friendly and professional.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

Chris, my advisor was great at communicating with me in regards to the status of my car. The communication I had with the service receptionist was not good. She continually forgot my name and what I was calling about in the 5 min period and hug up on me in the same call. Overall I have had great experience with AutoNation when leasing my car but getting them on the phone has always been a challenge.

I had an oil change and tire rotation today. The folks doing the check in were good to deal with but I can’t say the experience was the same when I got my keys back. The person that got into my glovebox to get the wheel lock key didn’t bother to put half of the contents back. I found things on my passenger seat and napkins strewn on my floor. Let’s just say they should never expect a good NPS score from me.

I recently purchased a Jeep Renegade from AutoNation in Bellevue. I have bought many cars in my day, but this transaction was by far the easiest and most satisfying. Ramon Ramirez searched for just the right vehicle with all the options I wanted. We did most of the transaction over the phone, and we finalized the deal within half an hour at the dealership. And the price was right within our budget. Outstanding deal!!!

Super great customer experience! Spoke with Jeremy on the phone about a pretty sick jeep they had in stock and we drove down and purchased it. He was extremely helpful throughout the entire process - both before and after we bought it. 10/10 would recommend

my son bought his first car from this place , with 90 miles when purchased the car he bought has been in the shop over 16 times and more than 3 months of services done , had to replace all items below: Rood leaked , transmission, turbo flow, valve gaskets , oil leaking ,shifting , dash went out , back up camera , computer center counsel , quite working , struts went out , steering replaced issues, car would just stop running in traffic. The only answer they would ever say is well it is under warranty . This has all happened in less than two years and less than 32,000 miles . dodge dart never buy one . Dealership new there were major issues and took advantage of a college kid that was only 22 years old . This place has no morals an dis just there for the quick sale . Then to get the money from the dodge everytime you go in . takes weeks to have your vehicle even looked at . they do not even back there own vehicles . they tell you your on your own with the manufacture we just sell cars and then do the repairs. When there was snow they did not even de-ice the vehicle and just had me go pick it up on the snow and ice myslelf

Easy to do business with, I did not feel rushed or pushed into my car buying decision. Thank you guys for the new-used car, it's great!😊

Everything went great Ramon made sure I go the car I wanted.

Very helpful and friendly staff. Fast and easy transaction

Overall I’m very satisfied with our purchase and with Janice our sales representative. Though relatively new in the business, she went out of her way to get each of our questions answered in a timely manor. And the other salesman she referred our questions to were seemingly happy to be of help as well, leaving me with the feeling that there is real camaraderie among the “team” at Autonation. It was indeed a hassle free experience. There was no “I have to check with my manager”. Janice was the only person we dealt with, other than Starr, the financial person, and they both made us feel at ease and unpressured-which, in my experience, is particularly rare at the financial closing. I feel we received a fair value for our trade as well as a fair price for our new Pacifica. There were just a couple of minor hiccups that keep this from being a 5 star...the final detailing was rushed and likely not done by the regular crew as it was about 6 pm on Saturday when we finalized the deal. There was also a misunderstanding regarding the spare tire - there is none, as is common practice these days, apparently. I have no reason to hesitate in recommending Autonation to others.

I have not brought my car there because trying to contact the service Department to get a price for labor on an install is impossible. Called three times always transfer to someone else which then goes to voice. Taking my car and business somewhere else.

The Service department crew was professional, accessible, responsive, and friendly. Work was done on time and as promised. Staff made the entire experience easy, from drop off to pick up. Wouldn't hesitate to return.

My apologies. Was attempting to leave a review for Chrysler store in Bellevue Nebraska.

This crew always tries to go above and beyond, even serviced my car when i showed up a day early and were able to replace a flat tire within inventory so it was done in an hour.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

I had a nice experience at ths AutoNation location. The employees there sold me what i wanted where there was no push to a more expensive model. I prefer to do business with friendly and helpful people. Two thumbs up for Trenton, Sandra, and Starr...

I received a mandatory recall notice for my 2015 Jeep Grand Cherokee and called the dealership to schedule an appointment. I called 3 times the first day and nobody ever answered the phone, all I got was an endless loop of recorded messages. The second day I called twice, same thing. I then called a 6th time and selected the "sales" department. Of course someone answers on the very first ring. I explained that I had called multiple times over two days and couldn't reach anyone in the Service Department. He took my name and number and said someone would call me right back. Guess what? Nobody ever called. The following week I called several more times and FINALLY a human answered the phone to schedule my appointment. The service itself was fine but I was beginning to think they didn't even have a service department...not exactly customer service at its best.

People at Autonation Chrysler are very carrying and they know their job very well

I had the pleasure of working with Myles and Star to purchase a vehicle for my son on his birthday. They were wonderful to work with and although we had a couple of challenges, they were determined to find the best vehicle for him. Myles even delivered it personally to our home to surprise him. They have a customer for life!

I can't speak to the buying experience, but the service department is top notch. They solved a computer issue on my vehicle that two other dealerships failed at. Also, they know how to triage quick issues to get you out fast instead of keeping your car all day.

We spent time with Ramon Ramirez as he showed us the inventory for Grand Cherokees. He took time to show us our options and found just what we were looking for without having to compromise. He made us feel very comfortable, as he did not pressure us into purchasing when we weren't ready. We left and came back the next day, and he was already busy with another customer, but he still made time to price out our vehicle and ensure we took advantage of all available rebates.

Miles is beyond words. Great guy, very thoughtful and considerate. Had the car ready before I even showed up. Wonderful experience, absolutely.

Jeremy was extremely helpful and personable through our entire experience. He made us feel like we were family. Great car buying experience!

Watch out, if you use coupon for car service, your car will be serviced by a "non-master" technician with lower pay rate! I cannot guarantee if that technician knows the difference between gasoline or engine oil! Here was what happened to me: I was trying to use a standard Mopar coupon for a full synthetic oil change at the time of checkout. Very interesting things happened...The cashier did not allow me to use it and explained that I have to present the coupon at the time of the service order. I have been doing the same thing with another Jeep dealer without any problem, so I asked for an explanation. They asked the manager Tiffany and here is what she explained: If I use a coupon, they will bill a lower rate which would have distributed my service job to a "non-master" technician who has a lower pay rate. They even uses examples that if I pay less, they have to hire a "JixxxLube-level" technician to do the job. Ouch...This is shocking to me that this dealership or Mopar has such double standard to discriminate service jobs by whether customer uses coupon or not? OMG, this is unbelievable in today's industry... What's worse is this manager is a total denier...I asked her to write down this reason in paper so that I can use this to check with Mopar if this is company policy. She refused to record her words and reworded it to be "Service will need to be distributed accordingly when customer presents a coupon". She claimed they have used the "express lane" technicians who are all master-level. But listen, even the original service confirmation email said "express lane", I didn't even have a choice. At this point, I am extremely frustrated with this dealership. I think I will try to avoid AutoNation entirely in PNW. Guys, if you want to keep your cars for longer, make sure you can make more money so that you don't need to use coupon on them, or just move away!

Tim Magdalin supervised the express service of our Jeep Patriot on 11-16-18 (no appointment required). He was totally professional and the service was fast. He should receive the top rating. I do have a comment for the dealership unrelated to the service. You need to do something about the parking or acquire some additional space off site for inventory. There is very little room to park or maneuver. The large construction project on 116th and 4th makes it even worse. It took me several tries to even get into the express lane, including driving back onto 116th southbound into an office park and back to the dealership and also tracking down a service attendant who had unintentionally boxed me in the lot.

I really appreciate the low pressure sale. I came in to look at a Jeep Patriot which my driving experience was less than stellar in the test drive. I explained what kind of vehicle I was looking for. I have a long torso and I have difficulty in getting into cars. I was referred to the Ford Escape. I really liked the car. I looked at a few others but came back to the Escape. I decided to get the Escape. Kudos to AutoNation and their professional staff.

They were friendly and helpful, no pressure even when they didn't have a vehicle we wanted.

Very good experience here purchasing a new Pacifica. I found one at an AutoNation in Colorado and they had it shipped out here. The price is a "no-haggle" price. Salesperson and other staff (manager and finance person) were all very nice and professional. The Pacifica is a very nice vehicle and the salesperson spent quite a bit of time going over all the new electronics with me. Highly recommended.

Ramon in Bellevue was so patient with me. I had not purchased a car in years so I felt very insecure. He helped me relax and he builder trust with me. I think I got a good deal I think.... the monthly fits my budget!

Great customer service and very efficient.

The buying experience was really good. This is my 2nd time doing business at Autonation Bellevue and will likely not be the last. I was disappointed to find out that my brand new Renegade Trailhawk was delivered 1 qt low on engine oil and a nearly empty washer fluid bottle. These are items that should be caught and corrected by a proper new service when receiving a vehicle from the manufacturer. If not for these easily correctable items, my rating for this transaction would have been 5 stars.

UPDATE: THEY DID SEND THE CHECK, BUT THEY DIDN'T SEND IT TO THE ADDRESS ON THE CANCELATION PAPERWORK. THEY SENT IT TO OUR OLD ADDRESS. Bought a new Ram diesel in 2014 and when I tried to get back the extended warranty after 2 years of ownership we're going on for months now trying to get the money back and not happening still the runaround, everything I've researched about this it should be a simple process without a snag obviously they must have a fee to pay and don't want to pay it So I would think twice about that extended warranty you may not get your money back if you sell your car early

They will sell you a lemon and beat you out of repair money! The service sucks. I will never spend another dime at anything autonation owns or operates.

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Ramon was great!

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

All new employees, very unorganized, had a very poor experience purchasing a vehicle from out of state. The minimal cost savings was not worth the hassle during and after the purchase.

7:30am-6pm service. More like 7:30-5. "No appointment needed" tried to call before hand to double check and service didn't pick up. Took the risk and came to an open garage, to then be closed without explanation with a guy inside. Whats so hard to say " hi?

Fast service and support!

Associates are really courteous and kind. All services performed in this place have been well-performed and on time. I had a detailing done once and it was just great. It is usually easy to get an appointment. I don't give them 5 stars because: 1) it is sometimes difficult to use the shuttle since the wait time is long (time to move to an Uber/Lyft based method?); 2) they don't wash your car after service, they give you a coupon to have it done at Brown Bear. However, associates in Brown Bear and at this Jeep place know that the Brown Bear wash is not suitable for Jeep Wrangler due to potential damage.

Wonderful purchase experience! We were treated very well!

This is the first dealer I saw who doesn't care about customer, the sales guy takes the driving copy and gives jeep keys and says go driving in parking lot, he is not going to come with me on test drive. Lol this is insane!

Ramon did a great job. Listened to what I wanted and immediately offered some great recommendations. Thanks all!

Got a Grand Cherokee from Ivan. Fantastic car, great service as far as dealerships go. Never felt overly pressured, pretty easy going compared to other experiences I've had. Five stars since everyone was pretty chill about the whole thing. Also pretty fair on trade-ins and financing rates.

Very disappointed in this service center. I bought my Dodge Journey from this place in 2011 and the sales team was great! I’ve been taking it here to get serviced all the way through to my warranty, which is now expired. However, since last year every time I take it back to get serviced, I always get it back with something else wrong. Last year around this time there was a heating issue and I had to take it back several times for it get fixed. I was going between service advisors (Chris and Chad) so I'm not sure if that was the issue there. A year later and I'm still having the same heating problem. Brought it in last month, (for a heating issue only. No other issues. Car was driving fine) Chad was my service advisor and was told it was going to be a part that cost around $300. I gladly agreed to this and was happy it was resolved. When I picked it up the heating worked fine but a few hours later it kicked back on to cold and my check engine light went off?! I had to wait a week for the next available appointment with the cold air still blasting which was supposedly fixed. What did I pay for??? When I drop it off the 2nd time, Chad calls me to tell me it’s working again… Doesn’t explain how.. very weird and says the check engine light is pointing towards the transmission. I didn’t have issues with the transmission before bringing it in and all I cared about was the heating. I advised him to leave it overnight and maybe the cold air would kick back on for them to see because that’s just weird it would start working again. The next day I’m told my car isn’t safe to drive, it’s whining, and the gears are slipping and it would be a $2k job??? A total 180 of how my car was when I brought it in and it was driving totally different! I don’t feel comfortable anymore taking my car here to get serviced and now my car isn’t drivable and the heating issue… OH IT’S STILL NOT WORKING. I will be disputing the CC charges on this! Please look elsewhere for getting your car serviced.

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Good people

Bought a slightly used 2018 Grand Cherokee from Mike Paulson at Autonation. Really appreciated him listening to what I was looking for and offering just the right vehicle. The whole process was relatively quick and painless, and I drove away in my new Jeep a very happy customer!

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Autonation has a great service team for Ram trucks. I only use this Ram dealer for my service. Much better experience than the others around this area (especially Kirkland). Last time I was in Dan took care of all my recalls and a issue that was under warranty.

i have purchase a Mazda CX 3 from this guys and i had a good experience with them, they had all paper work ready for me, great service , and a great vehicle, i search for about 3 weeks looking for a good price and they were the lowest on price, they give me a good deal, we love our vehicle, i definitely recommend Auto Nation Chrysler dodge and Jeep

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

Do not go to the service department. I took my Jeep in bc the check engine and air bag lights were on. I was told the check engine issue was covered under warranty and that the air bag issue would cost $400 to fix. I agreed to that. A signed a printed out paper (contract) that had those two issues only on it. When I went to pick it up they said I owed $1400. The other $1000 was for a 60,000 miles tune up. Chad mentioned that when I dropped it off but did not say he was going to do it, and never told me that price. However they had a document with my signature- the printed document I signed. However this version had additions written in pen and he claimed I signed that version. I did not sign the version with the hand written additions. This is called falsifying a contract. When I disputed this, chad immediately was defensive and accused me of "not understanding". I also have voicemails for him wheee he never mentioned the $1000 cost. I stepped away to take a call and by the time I was back he left...suspicious. Very poor experience. I will not go back here. Also my Jeep was returned dirty.

I had an awesome experience with AutoNation CDJR! Working with Ramon Ramirez was a pleasure — he was super patient, very kind, and never pressured me. I felt like what he cared most about was finding me the best vehicle for me in my circumstance. Other dealerships felt forceful and like they had selfish ambitions, but Ramon was fantastic. I’d love to work with him again in the future, and would recommend anyone wanting a kind-hearted and fun salesman to work with him!

Tim was very helpful because the appointment set up some how had been lost in the system. He fixed it and had me out of there faster than I expected to be. Thank you

By far the worst experience I’ve ever had while buying a vehicle. This company is the biggest scam. They don’t care about you or anything besides making a sell. Good luck trying to contact them for anything besides when it comes to looking for a vehicle to buy. I would never recommend anyone to this place. If you do decide to buy from them, please make sure you check every last detail, because once you pay; they don’t give you the time of day... Worst customer service.

Best place too purchase a Chrysler Dodge jeep or Ramon

By far the worst experience I’ve ever had while buying a vehicle. This company is the biggest scam. They don’t care about you or anything besides making a sell. Good luck trying to contact them for anything besides when it comes to looking for a vehicle to buy. I would never recommend anyone to this place. If you do decide to buy from them, please make sure you check every last detail, because once you pay; they don’t give you the time of day... Worst customer service.

I've given up trying to get someone to pick up the phone in services. I've called for 3 days in a row and the phone rings, rings and no one ever answers it. I'm taking my business to the Ram dealership in Kirkland, who picked up the phone on my first attempt.

Really nice place and stuff!

Express Service has been a great addition to As utonation Service Dept. They did not report back to me on a question I had about a potential leak (oil or....), so now i have to take it back in again.

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

I normally have great service here. However, when I brought the Jeep in for an oil change yesterday, the person noted that in their system that there’s a note not to fill the washer fluid. I said, that’s because I like to use the Rainex washer fluid instead. What’s weird, is that today the next day, I go to spray a bit on my windshield, and there’s nothing coming out... I can hear the pump working, but no fluid. I get home and check the tank and it’s bone dry. Iam 100% sure that it was not that way when I brought the vehicle in, and there’s no puddle of it on the floor of my garage. I filled the tank with what I still have here at home, and the system seems fine. Their multi point inspection sheet also says they checked the washer fluid. I don’t get it here. Why was the tank dry? The tank was not full when I brought it in, but it was not that low either...

Not only was I charged for a recall and a rental that was covered under warranty, they charged me for tire rotation that they did not do. Who knows if they actually changed the oil or the fuel filter?!?! There are several other CDJR dealers in the area. Anyone of those would be a better choice.

Price for vehicle of my choice was below average, personal was very helpful especially Ivan and Sandra. Would go there to buy car again

Fast completion of repair while I waited

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Come to find out that the car I bought with only 10k miles had the brake pads replaced but for some reason not the rotors. So much for the thorough inspection of the vehicles they sell.

We had a very positive experience with the AutoNation CDJR Bellevue Team the supported the purchase of our new Jeep Grand Cherokee. Specific Team members that did an excellent job include: Sale Associate Sandra Roman Tortolero, Sale Managers Trenton Nichols & Ahren Hartzel, Financial Manager Starr Wakefield, Service Manager Scott Randel and Romano in the Parts Department. We look forward to their continued support as we move from the initial procurement to long term maintenance support.

Reasonable prices, super helpful. Always gave me shuttles when getting my Viper fixed.

Chris rider was great took care of my jeep. completed service and recall in less than 1 hour

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

We were very dissapointed about how careless these people were about complete customer satisfaction. The girl who helped us had very limited knowledge about cars. Her English was very bad. The car had no floor mats and we ask her if they can include them, but she didn't even care nor try to help us. All she said was that they were not a Toyota dealership, so they wouldn't have the exact floor mats for it. But then when we sat with the financial person, he try to sell us an extended warranty in case the car has any mechanical issues. I thought they were not a Toyota dealership, they also shouldn't be selling warranties on cars they can't fix. We also asked for a detailed list of what maintenance work has been done to the car and they wouldn't even care to find out about it either. Sandra (the sales person) all she said was it's on the carfax report, and we know that's not it. We were just another number added to their sales volume.

My sales person Janice was the best ever! I have NEVER bought a car before and been so happy with her as my sales person!

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

My experience was fantastic. I contacted them in advance and they had everything ready upon arrival. everything was done professionally and handled with care. I would recommend this dealership to anyone I know. special thanks to Josh M.

I'm sure the dealer has made many customers very happy and I'm aware that for every bad experience there are 5 good ones, however I was not as lucky. My monthly installment changed twice in between quote and actual signing and I had multiple issues with the car as soon as I drove it of the lot, my car has been back for 2 days worth of repair and services (500 miles on the clock) and when I got it back 2 of the issues were made even worst. To top it off both sales person and service agent gave me responses such as, and I quote "I don't know the brand, I drive German" Oh I don't deal with new cars". I'm astonished with how bad this experience has been.

Great service. Friendly people.

We bough our 2014 ecoDiesel Jeep Cherokee Overland brand new. Since then it has had nothing but problems, starting with the air suspension. I’ve had everything from computers to the catalytic converter replaced. All my oil changes and recalls have been taken care of here as well. It’s happened at least 5 times where I’m told our vehicle was fixed only to have the check engine light come back on during my drive home. This just happened in my most recent experience from having the diesel exhaust filter regeneration forced. Very sick of this vehicle, it’s problems, and unknowledgeable mechanics.

Bought a Jeep Cherokee from AutoNation Bellevue and was very pleased with the experience. We used their text feature so the dealership would have an idea of what we were looking for and when we arrived to the showroom they had options ready for us to view. Competitive pricing and good service. Would recommend!

After shopping around at all the local Ram dealers within a 60 mile radius, I bought a beautiful 1500 from Sandra at AutoNation yesterday. Sandra was kind, helpful and not at all pushy. I got a great price on a truck that I love and she even came in on her day off to get me the deal. Thanks AutoNation!

Great service and quick! Maybe there 2hr and drove away in my new car.

Great service , great people , great attention , I recommend 100% Sandra and Kellen .

My husband and I do not like buying cars. We have had a lot of “challenging” experiences. Our purchase from Ramon and Auto Nation was a most pleasant one, from start to finish. We have certainly found a new source for future vehicle needs.

Excellent Customer Service

They honor your warranty and not just give excuses

Great communication and customer focus

The quick service manager was great. Had an oil change and a headlight replaced.

Got a great price on my car, but other than that, not a great experience. They tried to give me an insanely high interest rate, and once I told them I was pre-approved and already knew the rates BECU offered, they cut it in half. Also put tons of pressure on you to buy their warranty. Don't let these people feed you fake info.

I purchased my 2006 Ram 3500 from Dodge of Bellevue. I have it serviced their regularly and it runs like new. It has over 250,000 miles now, more than the distance from here to the moon, I believe.

I took my Ram 1500 in because the “check engine” light was on. The Service Writer was extremely helpful. He said give him 15 - 20 minutes. He performed diagnostics right on the spot and informed me that it was a grill shutter stuck code and had cleared itself. While performing the diagnostics, he also took care of a recall requiring a software upgrade. He promptly corrected the problem I came in for, and went above and beyond to do the recall, which will save an extra appointment. Thanks for the great service, Mike

Ramon was great to deal with! Very down to earth and easy to talk to. Found us exactly what we wanted. Need more salesmen like him.

Tim took great care of me. I will not be going any where else to have my Jeep serviced but here. Thanks again for all your help!

Went in to look at a Mazda with 78k miles on it. There had been 6k miles put on it since they got it in March. At first they lied to us and said it was a mistake when someone entered the mileage. Then their excuse was that they had to drive it to California “to get it registered”. Still don’t know what happened during those 6k miles. It’s hard to want to buy a car from someone after they lie to your face. Otherwise nice car.

The service representatives were so friendly, positive and quick to get the work done in a timely manner.

It's a great place! Mike helped me a lot to buy a new Jeep, and provided lots of suggestions and advises to me! I definitely recommend buying cars from AutoNation!

See my post. It explains it all

Very professional sales and management team. They understood that I was pressed for time and did everything they could to complete the transaction quickly.

Your staff, from the service managers to Larry the courtesy driver, are stellar. Knowledgeable, competent, friendly, and efficient. 5 stars!

Went to AutoNation in Bellevue WA to get a key fob made for my 2005 Jeep Liberty CRD. Mr Scott Randel was my service advisor. Under his excellent leadership he accomplished this task quickly while I waited. Because of the age of my Jeep Liberty diesel I had visions of a long ordeal searching for a duplicate key fob. But to my delight Mr Randel got the key fob from parts and had it cut and programmed for me in a short time and checking it for proper operation I drove away. Thanks Mr Scott Randel.

***** BUYER BEWARE FOR ALL MAKES OF JEEP, DODGE, AND RAM ECODEISEL VEHICLES ***** I am driving a 2015 Jeep Grand Cherokee Ecodeisel. After three different breakdowns during this time leaving me stranded in various parts on the west coast, I took the vehicle into Bellevue AutoNation on 8/7/2018 to have this issue corrected. After having my vehicle for three days, their Service Manager (Scott) informed me that there is nothing mechanically wrong with my vehicle causing these breakdowns. However, Ecodeisels are required to be run uninterrupted at full freeway speeds every 1-2 weeks for an hour otherwise the Exhaust Regeneration system becomes fouled which will place the vehicle in default mode until the computer can be rebooted and a forced regeneration of the exhaust system can be performed. This ran me approximately $186. So, if you are looking at an Ecodeisel and live in the Seattle area expect to have to drive it up to Leavenworth or similar destination every other week so your vehicle will not break down on you (this was the actual suggestion told to me today on 8/10 by Scott the Bellevue AutoNation Service Manager). I’m guessing that very few have a lifestyle that can accommodate this, and the sales force will not tell you this before you sign the sales contract.

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

Top Rated.

Sales Manager Shaun B and team are awesome to work with. We had some extenuating circumstances as we started trying to buy a new current year model but then had issues getting it delivered from other dealers. We ultimately had to buy an even "newer" car (future model year) and order it from the factory, so it took several months to finally arrive, but I can't say enough about how Shaun, Nicholas (GM), and others pitched in and ultimately made it all work for us. I won't disclose how they helped throughout those several months, but they were generous in both the pricing and the way they accommodated us throughout. I have bought every car I currently own from them, except one from 14 years ago. Since then, I have bought every car in the last 13 years from them, including two for teenagers. I have absolutely never given another dealer a 5-star rating but these guys deserve it!

I was looking for a new Jeep and was greeted by Prince(Ihope that’s right) when I was seeing what they had. He was very nice and answered all my questions. It was refreshing to not be pressured or hounded like other dealerships close by. He just wanted to help me. I will for sure be back when I am ready to buy my dream Jeep.

When I asked for estimate for new dodge charger, the sales person (Hal Grant) said they go gonna do soft pull on my credit check, 2 days later it ended up as hard inquiry. As a result my credit score dropped. When I called sales manager(Nichols Trent) he said they always gonna do hard check. I will never recommend this place for new buyers

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

I experienced outstanding service and accommodations at a last-minute notice for repairs

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

dropped my car off to have the A/C system repaired, informed them the system was holding no pressure. They returned to me telling me that it only needed to be recharged. Well their recharge did nothing (as I believed it wouldn’t), and then they charged me for the recharge and attempted to send me on my way. When I returned after 2 blocks of driving I told them I wanted a refund as nothing had be done, u was laughed at by “chad love” (service advisor) who told me to come back in 4 days and speak to a manager. Well I sat in the sales center and told them that I wasn’t leaving till I was refunded for the work. Eventually this happened but I will never bring my cars back to a place that refuses to check their work and stand by their service.

Brought my car in for brakes, tune up and to fix air conditioner. Got car back after repair (cost $2900) and was told that air conditioner needed new lines so I gave a green light to get parts and repair. After spending additional $600 for lines I was told it was good, came to pick up and a/c didnt work still. In addition, my engine light was on now. Brought car back and was told it would cost additional $1400 to replace a/c part under dash and another $400 to replace cam sensors causing engine light to come on. I spoke with service (chris) and he assured me that the only part left to replace is under the dash and once we replace it will be good. I gave green light to replace based on what he told me. Upon picking up my car a/c still not working, engine light was good though. Brought car back and they tore my dash apart an replaced the part again due to defect. Once I got my car back the a/c worked although now I have noise coming from inside the car and vacuum leak in engine compartment. As I looked over car I noticed technician damaged my shifter knob, bezel around shifter knob, scratched the speedometer glass, scratched the heck out of front bumper in several area through the paint and scratched the heck out of the drivers side door sill through the paint. I have notified the service guy and he said they will look into. Not feeling good about this experience especially after spending $5k and coming away with damaged car. I do not recommend these guys if you value your car and take care of like I do. A sign of a good shop is how they treat you when they mess up, these guys wont treat you well, slow to react, lack of communication and poor quality and accountabity.

These guys are the best! Talk to Chris R. Solid.

I like the way they come out to your car when you pull up, and ask what you need done. A LOT BETTER than having to go in and wait in line for 20 minutes. Great service and courteous managers.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

So friendly, professional, fast, efficient. Great experience.

I bought my Jeep GC here in Nov ‘16. I’ve taken it in for service ever since. If I buy another Jeep or Dodge then I’m definitely returning to autonation. Great customer service and easy purchasing without a crazy upsell environment.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

Coupon offered Oil change for $29.95. Upon presentation Service Rep said they no longer have conventional oil, only synthetic oil and that I had to pay $41.95 . Bait and switch! Suggest coordinate ads with performance.

Thank you Jeremy, Ivan and Trent! You guys really know how to make a gal feel special! After being put through the ringer at another dealership, I reached out to you guys to help make my dream vehicle come true. You went above and beyond and I left with more than I expected. I appreciate you and you’ve earned yourselves my loyalty and respect. Thanks again for your great client service, making it so easy and giving me a screaming deal! I love my pimped out renegade!

Horrible experience from service advisor at service department. He denied service 2 times in a row for time reason. Reason itself makes sense. However, his attitude when talking made me upset. Humiliating, ignoring and taunting. I am still feeling insulted. Is how the dealership treats customer? Was his attitude because I brought old car? Not nicely dressed up? or racism looking down Asian?

Fantastic!!! If you want to buy a Chrysler, Dodge, Jeep, GMC or Ram this is the place. The customer service is amazing and the process is streamlined so you are in and out in half the time of other dealerships.

Bought my Jeep here, amazing people and very helpful!!! Ill buy my next vehicle here!!!

Nice dealership, friendly staff.

Fine, no issues. Good display of vehicles.

Great service! Quick, easy and friendly.

Great experience- worked me in to their busy schedule- found the problem/got it fixed and returned car to me on time- as promised

Great friendly, helpful service.

I've come accustomed to my previous dealership experience (GMC), were my service visits came with a simple vacuum and tossing of loose trash in the vehicle. My Jeep service experience was a bare bones experience with no real "wow" factor. I'm also not accustomed to the (3) week wait period it takes to get a vehicle in for service. Not sure how people with real vehicle issues wait that long. I would say there's room for another Service Adviser and 2-3 technicians to support that backup. My Adviser - Chad Love was easy to work with, and I appreciated transparency.

This is preliminary on their Chat service. I Began looking for a vehicle recently and happened upon this place being it's closest to me. As I look through incentives and inventory I initiated the chat looking to actually book an appointment later on. The rep was friendly and did the usual information documentation. I gave my name and e-mail, but did not want to leave a phone number. Before i can answer her after giving the information - a copy past response and IMMEDIATE close of chat happened. I've sold cars for about 6 years before chat became a thing. This is incredibly rude. Amazon contractors can do a better job of "Is there anything else I can do for you today?" I'm going to wait for the e-mail from the sales department. But re-training for these reps on chat could be helpful to retain customers at first response

Kasra and Starr were fantastic to work with. They got me in a 2010 GTI that is nothing short of incredible and out of the door in under 2 hours. I am very pleased with this dealership! If you are on the hunt for a new vehicle, go to this dealership first. You won't regret working with this all star staff!

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

The end to end sales experience was awesome, all i had to do was to choose the vehicle and give the check. The whole transaction was completed while I was enjoying the sight of the new vehicle. The person who sold the Jeep to me (Hal Grant) was really awesome to work with as he took care of everything for me. He was very courteous in talking and made the entire experience very smooth.

Hal Grant is a car guys professional. Great service before, during and after the purchase of my new car. My RS was immaculate when I picked it up .

Great team, especially Ramon Rameriz. Took the time and had great follow through. Love my new Pacifica hybrid. Have 300+ miles and gas gauge is just below 3/4. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

the scheduled appointment was handled expertly with courtesy. Unfortunately, the replacement part was on back order and the repair has yet to be completed.

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

I had my car towed to the dealership as it was the closest place to work. I called ahead twice but could not get a hold of anyone. I understand it was the end of the day on Friday but it was 45 minutes before the service department closed. I left a message on a lady's voicemail that was never return. When I dropped off the car with the tow truck, it turns out that the mechanical repair shop is down the street so the tow truck had to navigate the crowded parking lot to leave and go down the street 1/2 a mile. The location down the street is unmarked and there is no way to tell that it is affiliated with the dealership. The parking lot is not secured and I was worried about leaving my car there but I was out of options. I then had to go back to the dealership to drop off the key. There really should be a drop box at the repair facility so that the back and forth can be avoided. I called on Saturday and was able to talk to a person who did let me know who would be assigned to follow up with me. I don't think the direct phone number that was provided was correct but I had a name and Dan did follow up early on Monday so that was appreciated. The kicker was I have 2 warranties and neither covered a battery and no diagnostics would be tried until I paid almost $500 to replace the battery. I know dealerships are more expensive than most shops but I found this rate offensive especially since the lights, radio, A/C all still worked after 3 days of not being able to start the car and it seems like something other than the battery was causing the issue. I ended up towing my car to a different shop due to my frustration with the process and the pricing. Dan was very professional and courteous throughout the process.

A good experience. Felt very comfortable with the help and service I got from Chris in service department.

I went into the dealership after driving 5 hrs to get there to get a truck I had already been approved for. I had the paperwork for my own financing through my own bank they didnt have to do anything, literally just find the offer number on financing website put my info with truck sign papers and we could go. They kept myself, my husband and my 9 month old there for over 6 hrs after i test drove the truck. The only reason i could come up with as to why they did this was because they were trying to get out of using the financing i had come in with. To top off that the finance department didn't fill out paperwork right so i had to pay out of pocket to buy a trip permit to even drive truck in Oregon. There is also something mechanically wrong with the ABS system which I have to have fixed because they lied to me about it on the test drive. All in all I love my tuck regardless of the mechanical issue so I thank them for that. I will never go back to them or reccomend them to anyone though.

Service department could be a bit more organized, the finance department could listen better. Sales was pretty darn good.

Terrible Service Department - I purchased a 2016 Cherokee from Autonation. Immediately after purchase, the check engine light would come on. I was told by the service department that it was my gas cap. 18,000 miles later and 4 separate appointments, 6 days total without a car they incorrectly repaired an air bag, power steering and tire rod - each "repair" causing the next. During my last repair which the car was in the shop for 3 days, I had also scheduled a full service (oil change, air filter, tire rotation, etc) When I picked it up after the 3rd day in shop, none of the service items had been complete. I was told to reschedule and come in yet again. I called the service manager and left a message about my experience but he never bothered to return my call. I also have had 2 oil changes where they don't bother to close the flap under the car which then hangs down and drags when you drive. Autonation sent me a survey and I noted this because I have to crawl under the car and latch it myself. The manager offered me a "free" oil change if I would update my review and give a better rating. You can see from the above I never got the oil change so don't fall for this one. They just want the illusion of having good service but don't really follow thru.

Waited for over 30 minutes nobody even said hello

Trying to call them is a nightmare. You push selections for departments and go around in a continous loop. Leaving messages doesn't work either. Even their sales people don't answer. Service guys are helpful but service woman was pushy and rude. Our Jeep had 5 recalls on it! Every other month we get a recall on something or other.

I took off one star because it can be really tough sometimes to reach the service team and they also don't seem to participate in the Jeep online scheduling ("not available at this location"). The people have been very friendly and helpful when I've been there. I was just there for a standard scheduled service and the service team member took his time to come out and answer some questions for me at my vehicle and he was very cordial and knew his stuff. I used to go to Rairdon and they were really awful sometimes. AutoNation CDJR Bellevue is a much better experience.

Took my car in for recall work. Chryster took over a year to make the parts available, but that’s not the fault of the dealer. The work they did was fine, would have given 5 stars if they had washed and vacuumed the car. It seems that they just give you a cupon for a free Brown Bear wash, maybe they don’t have the room for a wash area? I recall that the Volvo dealer (purchased my wife’s XC90 there) had a nice wash area at a different dealership that I believe was also purchased by Auto Nation. Maybe they can’t use it or it’s no longer there

Very bad. I should have read the earlier reviews. They lied. Then lied more. Corrupt.

Sales manager is great guy. He walk up for me even after his store was closed

Went to AutoNation Chrysler Jeep Dodge to get my car serviced. Easy to make an appointment and the work was done well.

Our salesman, Ramon, was great. My husband called ahead and spoke to Ramon to make sure the vehicle we wanted was still available. We had an SUV to trade in and waited quite a long time for them to give us a number on our rig. Ramon was also helping other people at the same time; we were hoping that the dealership was short-handed on this Sunday and that that's not how they normally conduct business. We had a certain number in mind to seal the deal with the car we were buying and the one we were trading in. Ramon seemed to think it was fair but his boss didn't quite agree. Since we didn't come to terms on that, we asked for them to throw in running boards. Ramon basically said he'd make it happen. Also, there was a roof rack from the previous owner that was just thrown in the back seat with a bunch of loose parts. The car needed to be detailed and have the rack removed. We're still waiting to hear about the running boards and when we go in for those, hopefully the car will get detailed and the rack will get removed.

I have bought several vehicles from various dealers over the years. This is the first one I have purchased from an Auto Nation dealership and it was very stress free transaction. No haggling or trying to get one up on each other by the two parties.

nice ¿ buying experience¿. Low pressure. Car sold itself and was offered at a great ¿ price.¿

I bought my new Grand Cherokee Limited a week ago. I was impressed with the management team. James Cambra, our sales rep, went above and beyond to get us in the vehicle and the finance staff worked hard for us too. I will say I wasn't happy with the detailing done on the vehicle prior to pick up. I half blame myself for not looking it over prior to driving it off the lot but to see dirty interior glass and dried wax on edges is bothersome. I would recommend this dealership.

Always bring my car here because I know I can trust them. Without an appointment I'm in and out for regular oil change in less than an hour. Free wifi, beverages while you wait. Tim in service dept was great.

Very helpful and easy to deal with. Made getting my new Jeep easy!

Took my Jeep in for a radio issue and remote start. 30 days and $400, later still not working. I placed 8 calls, none returned. Do not take your vehicle here. Absolutely terrible service. They told me there was nothing wrong with the Radio.... Jim F.

I’ve purchased two vehicles from different AutoNation dealerships and have received the same incredible service at both. AutoNation has simplified and improved the car buying experience. I strongly recommend that you buy from an AutoNation dealer.

I can't get anyone to answer the phone or return my calls. In person, everyone is nice and efficient. Still having issues making appointments over the phone though.

Never been treated so horribly by a dealership before. I purchased a Jeep Grand Cherokee from them; I was not just rushed but shoved through the process. I even had the finance manager throw a pen at me when I asked why the totals were different between the sticker price and the contract! DO NOT WASTE YOUR TIME HERE.

Mediocre service..drop my vehicle jeep renegade 2015 for overheating problems for 3 times,,and the last time i found a hit in my hood that peel off the paint and nobody said me nothing about that..

Edit Again: Reducing a star again because in retrospect, I'm really not happy with my purchasing experience. Mopar was a complete scam - I had to pay an extra $15 or so every month and all I got from it are regular spam snail mails. Just pay for maintenance as you need it. It's not very expensive to get your oil changed at jiffylube. Edit: Reducing a star - don't get mopar bc it will cost you more and you won't get any value from it. The staff at AutoNation were very friendly. The sales rep pulled all the available models matching the description of the car I was interested in and wasn't pushy at all, letting me take my time to examine all of my options. I had a chance to test drive the car and it beat all expectations. The interior was clean and the vehicle is running well, exactly up to the quality that you'd expect from a new car dealership. The financing department was excellent. The guy at the finance department >>> HAHA JK THIS GUY GOT ME TO SIGN UP FOR MOPAR SO I WOULD PAY AN EXTRA $15/mo. HE KNEW HIS STUFF AND THEN SOME. DON'T GET MOPAR, JUST PAY FOR MAINTENANCE AS YOU NEED IT <<<<. I would definitely recommend visiting AutoNation if you're interested in buying a car.

Chad (blonde guy with glasses on the red team) in service was extremely aggressive. Abusive even. I needed a quote for a new transmission on my vehicle and he refused to get me one. Lied to me and said parts department was "closed" for lunch. He was extremely rude, even kind of a bully. Certainly made me feel uncomfortable and hopeless. Told me he didn't have to get me a quote because I didn't get a diagnosis done at the dealer. There is no transmission in the vehicle!!!! What would you diagnose??? SMH. Chad, you screwed up a good 6k job for Bellevue Chrysler. Silly goose. I'm sure that would've been great for service bottomline at month end too. SHAME!!

Very patient with me DURING a very trying time in my life

I leased a $58K vehicle 3 years ago from this dealership. In that time, I have never successfully reached the service department, even when there was a parts recall where I received several urgent notices by mail to schedule an appointment to fix. I left countless voicemails which were unreturned. I would literally have to drive to the dealership and stand in the service area to get someone's attention to make an appointment. If this had happened once, I would have written it off to a bad day, but it has happened every single time I have needed service other than an oil change (4 times). Once I even dropped off my vehicle for a scheduled repair (suspension malfunction) and left a key in the key drop. I called in the afternoon to verify a pick-up time only to find out they never actually checked the night drop. I had to rent a car! The dealership paid for but it cost me hours of pick-up and drop off challenge that I didn't have time for. In addition, the dealer arranged my financing. Now that my lease is up and I am trying to return the vehicle, I finally reach a live person in the sales department only to find out they no longer accept lease returns through the bank that THEY arranged for me. I will never purchase or lease through this dealership again due to the consistently terrible service levels and lack of customer service I have consistently experienced throughout my 3+ year lease.

Went here for some parts after calling to confirm they had it in stock. Turns out they didn't have it at all.

They have a big selection of cars with a lot of variety.

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

Bought a Ram truck two years ago, love it! Great sales staff, wonderful experience. Get all oil changes and service there, no complaints at all, super friendly and knowledgeable.

Excellent service from start to finish. I love my new Jeep Cherokee!

searched for a car online and the team was very informative on giving me the information i requested. quick response time. thank you very much

I had Kasra help me. Got to say that he was really active and not pushy was respectful and very courteous. He answered all my questions and messages clearly and really got me on my way.

After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a break out of parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. I recommend going elsewhere for service as this dealership price gouges.

I had to take my Jeep Grand Cherokee in for a recall which I was told would take 5 hours or so. As I had some things to tend to that morning I took advantage of the rental car that the dealership offered for this recall. Dropped my car off at 10AM and was told that de Enterprise person would be there within 10-15 minutes to get me into the rental. Waited in the lounge for well over half an hour before I went back up to the service desk to inquire. A phone call was made and I was told that the Enterprise guy was right around the corner. Back to waiting...another inquiry and another phone call half an hour later....I finally got my rental car at 12PM. By this time I had already missed the appointment I needed the car for, so I said that i may as well just take the dealership shuttle to the mall for the remaining few hours....but at that point I would have had to wait again for the shuttle, so I just took the rental. The Autonation service guy was helpful and friendly and apologetic, the Enterprise guy was lackadaisical and didn't seem at all apologetic for making me wait 2 hours. Not sure if this happens often, but I would think Autonation would reevaluate their relationship with Enterprise. Also, if my appointment to drop off my car is at 10, then I would expect my rental to be waiting for me at 10 as well. Waiting to arrange for the rental place to come over after I am already there seems inefficient.

The facility is excellent. There are a lot of choices and the salesperson was extremely helpful. I would like to recommend him to anyone might want to purchase a car. His name is Ramon Ramirez. He had been very patient and helpful in helping me choosing a car. Even after the visit, he also had continued to follow up with me and helped me picked out more options for me. I found the car choices that he had sent me were very much good choices. The overall service of this dealership is excellent and I would definitely come back if I do need to purchase another car. Everyone in the team had provided great customer service. So I would definitely recommend this dealership and in particular the sales associate Ramon Ramirez to a friend.

Recently purchased a used vehicle from AutoNation and it was an unexpectedly enjoyable car buying experience. The salesman was informative and easy going. The buying process was stress free, the time it took to process the sale was expedient, and all the staff we came in contact with were friendly and helpful. What more can you ask for?

Starr was super helpful with all my questions before and after buying my car. She defiantly did a great job being professional without being pushy or annoying.

Very disappointed! The bolt that holds the break caliper came loose yesterday on way home. My husband could had been seriously injured. Our truck spent 30 plus days there came back with dead battery, no gas, scuff marks and now.. Flat tire, rim is done. My husband was promised a tow truck for today and all things fixed. We need this truck for work. We have bought 2 cars from you. Never had problems before. Your company went from being my favorite to last on my list. Please make this right! Have your manager answer our calls.

The sales dept was awesome and our experience with them was great!

Bought new Wrangler from Bellevue CDJR in July 2015. The purchasing process was great, though … wow … all that paperwork: this needs to be computerized! In March 2017, found 2" of water in all 4 footwells. Arranged to take it in for service a week later. Dealer replaced roof & door seals; appeared to fix the issue. In Feb 2018, I again found the driver's footwell contained ~1" of water. Dealer attempted to fix the issue once more, even though car was **just** out of basic warranty (by mileage). It's only been a few days now, but hoping that the issue is now completely fixed. Other than this issue, have always had great service from the dealership and hope to keep this Wrangler running for many years to come.

Fue mi primer servicio, y la verdad que fue muy bien hecho. Muy buena atención y fueron rápidos con el servicio express oil.

Ivan was very helpful and attentive to our needs. The process took longer than to be expected, but he helped with the time spent. Overall, very satisfied.

Starr was helpful, friendly, kept us updated as we waited for our new Pacifica Hybrid to arrive. She answered all my many questions, even though the questions were quite thorough, and she had to research a few answers. She even watched my 7 year old daughter while we were working with the finance manager! I highly recommend Starr! We tried Rairdon's in Kirkland first, and had a terrible experience there (that's the second time, so we've learned not to go back there!). Autonation was much quieter, the people were kinder, and there were no pressuring salesmen.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. the day after i got my car they made me drove to their dealership to bring a check since i didn't have money for downpayment, i wrote $700 on my check that day and they will hold it till i get a cash for my downpayment within 21 days. Jennifer the finance that work with me she said she was gonna hand me my check back after i give her my $700.. after i made my cash downpayment I ask her about my check, i guess she forgot for some reason, and tellin me the financial people got my check and she will mail it back to me within 2 to 3 days.. after a week without receiving a mail from the dealership, I check my bank and there was a process that the check is being proccess.. I called several times about that issue they couldn't fix it at all or they wont even try to deal with it. I have to call them every single day just to follow up.. it took them a week or 2 to get that problem solve! (manager even told me if i write a check i dont need to bring cash, why did she even take the cash then, why would RAMON MILLER have to call me about my Cash downpayment askin me when can i bring it to them) then now I'm having problem with my Licence Plate not having it. I got my car on 12/10/17 they gave me a temporary till 01/24/2018 i called them about that issue and Ramon Miller. made me drove all the way from everett to bellevue dealership to get my Temporary again.. I ask if he could just send it to me through email he said ni cause the finance people have to do that stuff and it couldn't be sent though email i have to pick it up myself.. When i got to the dealership he wasn't there and i talked to some of the people they didn't know what was going on at all, I told them that my temporary will expire soon, and i need a temp since ramon ask me if its ok if i get another temporart one. I said ok thats fine as long as I dont get in trouble getting pulled over.. But when i got to there dealership they said they couldn't get me one, they have to talk to financial shit, and figure something out... they made me drive all they way up there for nothin. and now I called about what was going on with my plate or the temp, they dont know anything about what was going on. they just keep passing me to other sales, or manager.. I called an hour ago they said they would call me back its been almost 2 hours and still no call!!! worst fu*kin dealership and sales ever!!

Brought Nybo car in for service in the morning had three recalls called multiple times in the afternoon to see progress no answer left messages no reply finally received a call when I returned home had to get back in the car and drive all the way back to the dealership if you want something friendly and fast go elsewhere

Our dodge pickup broke down in Bellevue Saturday night we had it towed to the closest dodge dealer which happened to be auto nation got a call Monday morning that the tow company dropped our pickup in the wrong location we gave them the name of the company that dropped it there and were told “they do a lot of work for us they know better we will call them” we left 2 messages for their service writer to call us back never received a call being from Idaho and not being a local and needing emergency service we needed to talk to someone. After no returned call I called and talked to the service receptionist who told me they haven’t even touched my pickup yet but were getting ready to I waiting an hour and a half which was 430 by this time I was told they were not able to get to it that day and probably wouldn’t Tuesday either when I asked when they could look at it she explained to me it was standby basis since it was a drop off and didn’t know when they would be able to look at it. Since we were in the Seattle area for a mini vacation and now we were stranded there with no vehicle I called another dodge dealer who informed me they could start on it first thing Tuesday morning because of our circumstances. When I called auto nation back to inform them my husband was on his way in to get the key she said she would let Chad know, 10 minutes later Chad calls me (remember this is the guy we have left multiple messages for that same day and this was the first time he returned our call) telling me they Ran a 4 1/2 hr test on our pickup I asked what he could tell me he says “well your battery is good” YEP we already knew that and it doesn’t take 4 1/2 hrs to test a battery plus he had to pay a tow company to move our pickup so he wanted $95 I asked him why he didn’t call the tow company we told them to he informed me he did and they refused to move it well I have free towing so he should have called me. I sent my husband in and Chad tells him he wants $195 for doing NOTHING to our pickup and having it towed, Chad told him he didn’t know who the tow company was and couldn’t “call around asking who dropped it there” this was maybe 15 minutes after he told me he called them and they refused to move it. After fighting with Chad over $195 which remember he initially told me $95 and told my husband $195 the dealership decided to waived all their bullshit fees and finally gave us our keys. Our pickup is at a good dealership who has kept us informed and has bent over backwards to help us out, After wasting a whole day we had to fly home so we could keep our jobs. Highly recommend you taking your vehicle to anyone BUT auto nation.

I purchased a different vehicle than I came to look at and I?m very happy with my choice. The only thing I wish that could have happened differently would be to see the dealer to chip in a little incentive along with the other rebates I received since it was Black Friday and the 2017?s had some steep discounts.

Great staff, great salesperson, treated me right and I got a reasonable deal!! I’d buy there again.

I had a great experience buying my new renegade, very friendly, if you need one this is the place to get it, No head games, or pressure, you're just dealing with real people.

Was a pleasure of buying there, this is what all dealers should be, No pressure or head games, almost felt like the tv show cheers.

We knew the vehicle we wanted, so it really came down to negotiating a good price with the dealer. We feel we got a very fair deal and would recommend buying there. Kasra, our salesman, did a great job.

Went in to buy a used car for a little over $13k. I had $12k cash but they wouldnt deal. No biggie. Put down $8200 and just had them finance the other $5k and I'll just pay the loan off when I get my first bill. It took 48 hours to get an approval. Every time my wife and I called in to check we were told "the finance manager is with someone else right now". I get it, probably more expensive purchases taking priority. Was almost to the point of walking when I finally got the call to come in. Took the car home the first night and told the salesman that the alignment was off pretty bad and he promised to fix it. When I went in to finalize the sale the finance manager wasnt aware of the alignment issue at all. After checking with the salesman, he added it to the contract and told the salesman to write up an RO. The salesman tells me come in Monday morning when the service center opens and ask for 'John' (fake name, since it wasn't this guy's issue) get here at 8 and there is no RO and 'John' doesn't start until 9. It's 9:30 right now and I am still sitting here waiting to find out if someone is going to look at my alignment sometime today or not. Overall: I've been very patient and I understand I'm not the number one priority, however if you're not going to treat my time as valuable then I don't find your company valuable. Giving a 3 instead of 1 or 2 because I'd being lying if I didn't expect these kind of shenanigans. *Edit: there is an RO now. Not sure why I was asked to wait for someone specific.

I dealt with Mike Paulsen. Very professional. Great experience. I love my new jeep Renegade

The whole staff at AutoNation Chrysler Dodge Jeep RAM Bellevue was great to work with and helped us sort out our options for a new Jeep. Ramon Ramirez was the star though and patiently narrowed down what we really wanted (which admittedly took us a while). I'd highly recommend this team for your next purchase.

Love our new car and the process to purchase was seamless.

I just bought a new Jeep on 9/4/17. The entire experience was refreshingly easy/pressure free. I found what I wanted online the night before, sent an email inquiry and got an immediate response first thing Monday morning. Negotiated the price via email and got a great deal. Went in and picked up my car. It was that easy! No hassles/sales pitches that I usually deal with as a woman buying a car. Ramon Miller, my sales person, was *FANTASTIC* to deal with - quick responses, knowledgeable without being sales-y/pushy and really just a delight to do business with. I highly recommend working with him if you're buying a car. Additionally, the sales manager, Richard Sutorius, was easy to work with and got me in and out quickly with no 'icky' sales BS. I am a no nonsense kind of buyer - I do my homework, know what I want and don't want to be "sold to" or patronized. This is also the 5th new car I've purchased and by far the best experience I've had.

I've always had quick and responsive service with the service team in Bellevue. Whether it's a simple oil change or invasive work, I am happy to take my Jeep here, knowing it will be well taken care of, as I will be too. I've used their shuttle service and rental car anytime it's taken longer than 20 minutes.

Great fast service from service manager. Friendly shuttle driver made drop off and pick up a breeze. Will bring my car back as additional service is required.

Trying to get a refund on unused warranty. We've made numerous calls to the finance department. No one will answer are calls or return call this has been going on for two months now. I'm to the point of contacting and filling a claim with the better business bureau.

First time buying a new car and couldn't have asked for a better experience. Professional, thorough and courteous.

Love my new Jeep! It's super nice! Happy I came in and happy they showed me the best car for me!!

Great experience from start to finish. I came in for an oil change and they fist informed me I needed some updates to the computer. They also showed me how my cabin air filter was ready to be.changed so my air would flow better and cleaner. Car was returned clean. Service was very friendly.

We didn't end up buying from them, but we were impressed with the quick response times and the professionalism that they showed. We will not hesitant to buy from them in the future.

Very professional and it was a real treat to be treated that way!

Brought my car in for some noise. was a busted exhaust manifold. They quickly repaired, offered me a rental and didn't even blink that it was a warranty claim.

Extremely efficient and friendly, although the Takata air bag replacement took a little longer than anticipated, AutoNation Bellevue stayed on top of it.

My wife went in to have her standard oil change. She was told that her rear brakes were down to 3mm of brake pad and that she needed them changed immediately. The sales manager pressured her to the point that she left angry about the experience. On the way home, she stopped at Les Schwab to have them inspect the brakes. The pads were at 7mm and she was told they could wait until fall before being inspected again. The happened on June 30th, which is the last day of a month and a quarter, so I can't help but believe the sales manager was trying to make his quota. We'll NEVER get brakes done at AutoNation Chrysler Dodge Jeep Ram Bellevue and are looking for a new dealership for regular service.

It was a good experience. I didn't feel pressured.

Very friendly and helpful staff! Hal was incredible

Completely professional and customer oriented organization. Shout out to Chris on the Blue Team!...

The team representative that takes care of my truck is great. My primary reason for not giving higher ratings is that they do not do "loaner" cars when work on a vehicle. It is nice that they offer a car wash voucher, although I think they used to return the car washed once they worked on it. That part I do not mind, it really is more so that a loaner vehicle would be very useful, as some dealerships do this if not just to advertise newer models.

Courteous efficient service. Done on time and for the stated prices. I used this location due to poor service issues elsewhere. Service tech was very helpful.

Have had my Jeep for 3 yrs- lease almost up but plan to keep the car -it needed a $30 000 service

We have used Auto Nation Bellevue Dodge, Chrysler, Jeep since 2010 for all of our Chrysler/Jeep vehicles and have always had outstanding service no matter what service was needed or performed. I would give this dealership 10 stars hands down.

Ivan will immediately put you at ease, treat you with the utmost respect, and is the first honest car salesperson I've ever worked with. The finance dept made purchasing the Jeep a breeze. Highly recommend this dealership!

Customer service was great, once I got in there, people friendly, knowledgeable and accommodating. However!,, nobody answers their phone. If I could talk to somebody to schedule maintenance, I would bring to truck here more often instead of a third party. No answer phone...No customers..

Leonard Mayorga was very helpful in solving a brake problem with my Town and Country! 10 stars!

Service on our Grand Cherokee has been excellent.

Great service ! Srevice mrg, Chris Rider is the best. Went the "extra mile" to ensure that I received quick, quality service on my Ram. Very satisfied !

The purchasing and maintenance service we received has been great. The only drawback to the facility is parking is very limited and can be awkward to move your car into the facility for service or exiting when it is done.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. I once cancelled a service and requested refund from them. The first promise due date for refunding me is 3 to 6 weeks. Then the promise changed to be 2 months when they missed 6 weeks due. It has been 90 days. Have I received fund? No! Even no letter or a phone call for explaining. I came to the store 6 times for the issue. Every time I talked to the finance manager, I was told to wait and the he will call back, but he never call back even once. They are very professional to say the responsibility is in their partner and they will call the partner but cannot do any other thing. A funny conversation just happened between he and I: Me: how many customers experienced same issue with me? AutoNation: A lot. Me: what's the longest waiting time? AutoNation: Almost 90 days. Me: I have waited 90 days. Now I am the longest one. Will you do anything for me? AutoNation: I will call them on next Monday and then call you. Is it ridiculous? A worse thing is there is no way for customer to find their manager and escalate any problem. After came to the store 6 times, I asked to talk to their manager and was refused with a joke given: Bill Gates won't meet MS customer if the customer wants. When I ask is there any customer service for me to leave comments or complaints, he said there is no that kind of customer service in AutoNation. Okay, I will keep post till I receive my refund. For every customer with the AutoNation, I will give my best wishes to you that after you bought car from it, you won't cancel any service, you won't trade in you car and you won't need to come back and 'bother' them. After you submit your check, you are not treated as customer anymore.

Best car buying experience I've had in a very long time. Sales team and finance team were super helpful, friendly, knowledgeable and easy to work with. We found the car we always wanted and got it at a price that we were comfortable with.

The Service Dept. provides the worst service I have ever seen at a dealership! They rarely answer the phone when you call and they don't even return phone calls. I recently even called the Service Manager and left a couple messages for him and didn't get a call back.

Ivan was very professional and made my visit and purchase very transparent and seamless.

Came into the Bellevue auto nation Chrysler dealership looking for a good deal, and we left with the best buying experience I've ever had. They're not salesman, but friends who care about your buying experience. We packaged a few items with the car and it ended up being such a great deal for the money we spent. Maged was the guy who took care of us, and would recommend him to ANYONE who wants a genuine experience at a dealership.

Ramon was awesome and so was everyone. This was the quickest car sale transaction I've ever experienced. The offer they quoted was great and the price never changed. They sold this car because they worked with me on my limited available time. Everyone was polite and there was no pressure. Wow! Thank you !!

Just bought a Jeep Wrangler Unlimited (Rubicon Recon) & i must say they service and attention have been outstanding. I can only recommend you pay them a visit if you are out looking for a new car.

I am a student. I bought the used 2006 Hyundai car which is in a good condition. The price really fits my budget. So far, I think it is worthy to buy this used car.

Super easy to deal with. Fast process. Shawn Bedker knew exactly what I wanted, explained everything very well and and was a nice guy through the whole thing. I never felt hustled and didn't have any of the usual car dealership experience with haggling. What I asked, they did. Thanks for a great experience. I love my new Jeep

Just bought a new truck through Mike Paulsen. Great experience and we love the truck!

I have been looking for a Land Rover for months and I found a used 2013 LR2 with a little over 17,000 miles online at Autonation Chrysler Jeep in Bellevue. I stopped in just to peek in the windows and was immediately greeted by Marvin Rivas. Being a woman with very little knowledge about cars, I wasn't planning to purchase without my husband there. Marvin made me feel very at-ease and I ended up purchasing the car of my dreams at a price thousands below blue book the very same day! I have had the car for about 2 weeks and I love it more every day. Marvin called me the next day to follow up to make sure I am satisfied, which I certainly am! Thank you Autonation and especially Marvin Rivas for making this such a fantastic experience! I will be recommending Autonation of Bellevue and especially Marvin to friends and family looking to buy a car. Thank you so very much!

Let me start by complimenting Marvin and Ivan. They are a great team! Shawn however, he's a different story be very careful when working with him, be informed and understand your numbers. I was told the numbers I was looking at were "voodoo" numbers. Doesn't instill much confidence in a buyer. No matter how hard I tried and no matter how clear I tried to be I couldn't get a straight answer. I understand the dealer is in this to make money and I appreciate that, I just don't like being led astray, essentially a shell game. I've leased many vehicles and this by far was the most unpleasant experience. And if it weren't for the weather I'd be very upset at how much time I wasted. If you chose to buy or lease here, come prepare with knowledge and make sure to understand your numbers.

I have been spoiled at Towbin Dodge while living in Las Vegas but Dodge of Bellevue is AMAZING! Ramon in sales is awesome, I said my needs and budget and he hit right on target. It helps when you are realistic tho, my son got his first financed car and Ramon, Ali and the awesome guy behind the number counter are amazing! Thank you for the wonderful experience and showing my son that buying a car isn't that bad. Thanks guys!!!

I can't even find a way to give enough praises to my experience at AutoNation CDJR. I went there after going to a Jeep dealership in Kirkland and it was a completely different world. I was treated so professionally with absolute transparency. I worked with Shawn in sales and he was beyond what I would have asked for in a sales representative. He supported me over the course of a couple weeks through my shopping and buying process. I am VW buyback customer and he never once hesitated to be patient through my process. He explained everything clearly and honestly. I never felt that there were secrets or surprises waiting for me around the next corner. He was very knowledgable about Jeeps and considerate of budget without compromising on what was important to me. On the day I made my purchase, I worked with Ali in finance and he was also very personable and professional. He made the experience stress free, explained everything very clearly, didn't rush me, and supported every decision I made. Shawn spent as much time as needed explaining every bell and whistle on my new car to me and even invited me to come back to have practice learning some of the new features that I was still confused with. I give my highest recommendation to anyone in the market for a Jeep to use this dealership. I would also highly recommend this dealership to Chrysler, Dodge, and Ram customers. In the market for something else? Use an AutoNation dealership. The experience of a publicly owned dealership was world's better than privately owned ones.

Ramon was absolutely amazing and made trading/buying my car a seamless process. I definitely recommend them and will go back when its time for a new car.

My experience at AutoNation was very positive. Mike Paulson showed me exactly what I was looking for and it was a done deal. The professionalism was great. They went above and beyond to make everything work out. I'm very pleased with my truck and will recommend them to anyone looking for a vehicle. Thank you very much!

had been talking to someone from this company for about two weeks before I made my appointment to go in. During this time I told him what car I was looking for, and talked numbers. I made the appointment after being told that my ideal car was there, my back up car was there, my credit check was complete, what my final numbers would be, and a back up for the salesman I was talking to just in case he couldn't make it. The car I was looking for was a black black top dodge dart. When I arrive, neither of the salesmen are there, and that should have been a red flag but I stayed. Unfortunately. I get set up with a different salesman only to find both the cars I was looking at are gone. They have two left, that are the basic package.. One In red. And one with red trim. On the dash. Originally I had specifically said no red. Another red flag, but I' decided to roll with it. After the test drive I decide to move forward, because this car was not the black top version or the sport version logically speaking it should be less expensive then the numbers originally discussed. Wrong. So so so wrong. It gets worse. They act confused when I ask How the numbers look with my credit. Apparently they had never run my credit, the numbers I had talked about after my fake credit check were simply examples, so they have to run my credit again... Red flag. But OK I'll wait while they do it. The numbers come back more expensive, with an interest rate twice what discussed previously. They tell me that it's because I have no credit as a recent graduate, and that I won't get a better deal anywhere else because of that. The car was great, the service not so much. I left without buying, and was contacted later by a manager asking what had happened, she never responded to my email. If you want a dodge go to a different dealership. I will never recommend this Chrysler dodge and jeep dealership in Bellevue.

Everyone was very helpful and friendly. The process seemed to take a little longer than I wanted, but in reality it was only about 2 hours from the time I drove in with my old car and drove out with my beautiful new car.

I had a great experience, Josh was friendly and knowledgeable but not pushy, and the car is in great shape. Their warranty is also awesome.

Very pleasant buying experience.No pressure and good price.

I've left the service department two messages and called five times in the past week trying to get a question answered and all I've heard is crickets. Not a call back. Very poor form. FYI my wife and I are existing customers. SMH! Update: The Bellevue dealership has a new service manager. His name is Will. I just had a nice talk with him regarding the service department. He's aware of what needs to change and I'm confidant he will turn this service department into a polite experience for their customers. He also is taking care of my blinker issue free of charge. No five star review yet but have confidence that my future experiences will be much improved.

Management and sales staff were very helpful every step of the way in finding the right car for me, very patient and pleasant as well. Leith and Shawn did all they could to meet my budget requirements and get me the best car at the best price. Very satisfied with all they did and am enjoying my new Cherokee.

Our experience with Hal was very good. He was friendly and knowledgable, and even drove our car back to our house for us in West Seattle. The only reason for the four stars instead of five was because it took the financing person over 2-1/2 hours to call us into his office, even though we were paying cash and not even financing the car. Other than that, our experience was great. We've only had the car for a couple of days, but so far there have been no problems! We highly recommend Hal if you're looking for a used or new car.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

So thankful for a pleasant buying experience from our Sales Associate, to no pressure in discussions, to going over the vehicle equipment.

I'm guilty of using reviews a lot more than contributing to them, but I did have an excellent experience purchasing a Jeep Cherokee last week from Joshua Wallace at Autonation of Bellevue. I didn't need to visit the dealership until I was ready to check out the vehicle and sign the papers - they made that happen. I wanted a very specific configuration of vehicle - they made that happen. Josh focused on finding me what I wanted and addressing questions/concerns rather than pushing the sale. A bit refreshing. Many thanks. Happy Holidays.

I lease a Jeep Cherokee here and had an amazing experience. Shawn Becker is an absolute rockstar! Shawn was extremely kind, friendly, patient, and helpful. I would absolutely recommend buying a car from here. The sales people made me feel relaxed and under zero pressure. Shawn was kind enough to find a Jeep for me with a good price and all equipment that I was dreaming off. I definitely recommend this dealer.

They are fast, friendly, informative and caring. Love there 3 yr oil change package �

Purchasing a new Jeep from Ivan was the easiest auto purchase I have ever conducted. He was so friendly and accommodating (he even came to my house to pick me up and take me to the dealership) and knowledgeable about all the vehicles offered. Because I was purchasing this vehicle as a gift for a friend in need, Ivan showed genuine compassion and worked to get me the best possible price.

I was looking to replace our old 15 year old car and located a used car with low miles and in very good condition. I purchased what I was looking for for a very fair price and the whole process was quick and smooth without haggling.

I bought a new Jeep Grand Cherokee Limited from Hal Grant at this location in Bellevue. I'd recommend Hal to anyone searching for a new car. He is very well informed on the vehicle details and is a careful listener to a customer's needs. We got an excellent deal and never felt pressured. After running out of another dealer recently due the full court press by the sales manager, the overall experience was the exact opposite. I hope the service after the sale is just as good and the buying process.

Do not, I repeat DO NOT buy a car from Autonation. Of all the vehicles that I have bought in my life, or have been apart of the buying process, or even sold when I was on the sales end of things, buying my Jeep has been by far the WORST buying process I have EVER experienced in my life. First off, it took 3 days to buy my car from the moment I walked in the door to signing paperwork and officially owning my vehicle. Secondly, after signing the credit app, over 60 inquiries were done on my credit from pretty much every bank and credit union and loan house you can think of. On top of this, they forgot to have me sign a document during my initial signing process and did not inform me of this till almost 2.5 weeks since buying the car. Because of this error, it delayed the pay off of my car loan that I sold to them (which I had no idea this was happening). I finally signed the document and sent it back to them and thought everything was completed at this point. Last week I got a credit alert stating I was 30 days late on a payment (I haven't made a late payment in YEARS) and after logging into my credit reporting app, I was informed that my previous auto loan was 30 days late. How you asked? Because the dealership took 38 days to pay off my loan when they stated that it would only take 10. After raising hell in their dealership, they basically told me that they fucked up (duh) and the only thing that they could do at this point was give me a letter on official letter head from the GM saying that they fucked up. Did they give me that letter? Yes - but they put inaccurate information in it (wrong year and model of the vehicle I sold to them). Yes - I now own a beautiful Jeep that I love and am so happy to own, but after this entire experience with Autonation, my credit score has taken an almost 100 point hit (70 points due to this "late payment") and now I have to go through the entire disputing process (wasted time) on all 3 credit bureaus because they're irresponsible idiots and didn't pay off my loan like they said they would.

I bought a new Dodge Dart at a very good price, and the car drives very well, I'm very pleased with it.

Kasra and Ali took care of me, and made a usually stressful process easy. There is no haggling at this dealership since corporate sets prices, but they work hard to earn your business. I felt they were honest and want to take care of their customers. I was little bummed about the trade in price, but the car I bought was well under book and exactly as described. I set this up remotely and it was a bit unorthodox situation, but Kasra was helpful and professional the whole time.

Pretty good experience and 5 stars to Ramon! I would definitely recommend buying a car there. Keep it up!

The Vehicle I intended to buy was sold a few hours before I arrived there but the salesman was very helpful in trying to find a vehicle that got my need.

My wife and I bought a Jeep Grand Cherokee from Ramon Ramirez at Autonation Jeep in Bellevue. My son purchased a Jeep Wrangler from Ramon six months earlier and we had a great experience both times. Ramon is very knowledgable and low pressure which we appreciated, and we felt that we got a fair price. Everyone at AutoNation was friendly and efficient and made the car buying process simple. We would definitely go back and highly recommend Ramon!

Leonard was fantastic when my Jeep Grand Cherokee experienced a system failure. He took the vehicle in right away, bird dogged the problem and fixed it immediately. I so needed my vehicle and he delivered. My Jeep is now running well and safe because of Leonard and I truly appreciate his quick response to my problem.

For what was a bit of an emotional "change" of cars for me, JOSH WALLACE was very relatable & understanding. He allowed the buying process to be what was right for ME when so many other dealers I had visited could care less! The whole team (Paris, Michael) @ AutoNation Chrysler, Dodge, Jeep, Ram of Bellevue was wonderful to work with & made getting my Jeep Grand Cherokee dreams a reality!

Chris is the best in the biz! Always friendly! Always thorough. Makes the car repair/maintenance process a lot more enjoyable.

Timely and professional service. I have bought several vehicles form this dealership over the years and have always been treated well. I am very happy with their sales, service and parts and will, more than likely, buy my next vehicle from them.

Bought a Ram 1500 Laramie Limited and could not be happier. The truck is perfect for us, the price was great, got a fair price for our trade in. The overall process was great and so was Shawn Bedker.

We drove to Bellevue to buy the Jeep we found on the internet. It's a good car and we got a good deal. The sales rep did a great job.

I had a very pleasurable buying experience. I was greeted promptly and after explaining what I was looking for was shown a good inventory. No pressure and good follow up. Kasra was professional. I had been shopping for cars over the past few months and an observation I have is that most dealerships when busy, typically did their best to be attentive. For this purchase I took my time in choosing and when the transaction took a little longer they all stayed late on a Sunday night to get it done. Thank you

These 5 stars go to Ramon! If you decide to buy a car, go to him as he is fantastic! He was patient with me and let me consider all my options. He was also honest with the price. I would give him 6 stars if I could because he went to get my Jeep Wrangler from wherever the train drops it off on his day off and drove it all the way back to Bellevue so I could have it a couple days earlier!! This was incredible on his part and super important to me as I had family and in-laws arriving the next day and having my car to pick them up, etc. made life so much easier! He also made sure to follow up to make sure everything was going okay with the car. Thank you again Ramon for everything!!!

After visiting a couple of competitors, Autonation was a refreshing experience. The purchase was smooth and painless. The people I dealt with were friendly, knowledgable, and made you feel welcome. Low pressure and I would have to say...easy. Thanks.

I had a very good buying experience at Auto Nation. No pressure, genuinely nice and very helpful. I would definitely recommend buying a car from this Dealership!

We bought a 2016 Dodge Journey from Autonation this last Monday. Mike Paulsen was the initial salesman that was helping us out, but once everything was said and done we had spoken with another Mike there and the Sales Manager, Walley. All stand up guys, they really helped us out and made sure we were happy when we left. We even forgot to sign a couple documents correctly and they sent someone out to us instead of making us drive back there from where we live. I will definitely being going back there for my next new car! Thanks Team Autonation!

I always know that when I come in for any reason my car is handled with care, serviced without ever having any issues and is done timely and thoroughly. I made an appointment online, which is very convenient and came in for the regular 20k servicing and used the shuttle service to go to the mall and kill some time. Customer service from Chris Holbrook, is excellent. I am sure all the service techs are great but Chris has always been above and beyond.

Car serviced for recalls and an issue that was addressed

Very good purchasing experience. Sales person was very knowledgeable and friendly and the finance department was very efficient. Have purchased there before and would purchase there again.

Visited the service department for an oil change. They seemed to do great work, but my "change oil" message did not get disabled. Will go back to request this update.

Came in for my 4th visit regarding my brakes screeching and finally got resolve with the assistance of the Service Manager.

Fantastic. Rear break light needed replacing...not particularly easy on the new cars. Called Chris Holbrook at Autonation service in Bellevue where I bought the car and he said bring it by I'm here all day. stopped by and he immediately went to the parts depart5ment to get a bulb and tool and replaced it while I waited. took about 5 minutes! No charge!!

Friendly, helpful, honest, no hassle, no pressure They found the car we wanted, they met our price, we inked the deal

I have had a lot of cars. Lexus, Mercedes, Honda, etc; and no service department outperforms Bellevue CJD. Chris is the best!

Enjoyable experience. Would recommend dealership to family and friends.

I had a very negative experience with the service department. I was chanrged for work that should have been covered under warranty as I was initially told when I dropped vehicle off. I drove my Jeep in to the shop and had to have it towed to another shop to do repairs after I found out that it was actually not a warranty covered repair but by that time they had torn apart much of the Jeeps rear end and then charged me even more to have it put back together just enouph to get it towed to another shop. This experience will effect my desicion to purchase another new vehicle from this dealership in the future.

Internet sales staff are incredibly rude. I had worked a deal out before driving 3.5 hours only to have the price different. When I looked to my wife and said lets go home the salesman said "yah, just go home" as he walked off

JOE AND HIS TEAM DID A GOOD JOB THE CAR WAS FIXED ON TIME

First scheduled appointment for an oil change on a new truck took one-and-a-half hours. Second scheduled appointment for an oil change and tire rotation took two hours. Reported a slow leak in one tire which was 10 lbs. low at the time, and was told they could not find any leak... they did not pump the tire back up.

Mike, Wally, Ali and Larry were all helpful in their own way at helping me get the vehicle I truly wanted. Mike was very knowledgable on all the features of the Renegade. Thank you for making it all happen.

Basic oil change went well. When I asked about changing the fuel filter they couldn't. I believe the answer was no tool.

I was having my car serviced. It was good experience.

Ivan was an excellent sales rep. He provided us all the info we were looking for, answered all our questions and went above and beyond to meet our needs. He went out of his way to come in on his day off to deliver our vehicle and made sure it was in tip top shape upon arrival. A+++

After having horrible dealership experiences time and again, we found ourselves at AutoNation in Bellevue working with their internet fleet department. Mike was very reassuring informative and a great pleasure to work with. I know that when we are ready for our next purchase, it will be with AutoNation! Thank you for everything, we love the Durango!

Amazing experience at AutoaNation Chrysler Dodge in Bellevue. My wife and I had zero experience buying a car, and the folks at the dealer were super accommodating and patient. We were interested in a Jeep Grand Cherokee, and Ivan (big tall dude, can't miss him) was very thorough in his "tour" of this great car. He showed us every nook and cranny, and took us out for a test drive. After deciding on the Grand Cherokee, the actual buying process was straightforward. Ivan helped us fill out all paperwork, getting insurance, and getting a good rate on the car. Big shout out to Ali as well for all the help. Ultimately, this is a great place to buy your first car and to feel comfortable and at home while doing so. Thanks again to Ivan and Ali!

I went in for oil change and it took 2.5 hours. After going there twice and being told they were down a technician I decided to wait and was told it was going to be an hour. Once the oil changE WAS finished I HAD TO WAIT AN EXTRA 10-15 MINUTES FOR SOMEONE TO GET OFF THE PHONE AND DO THE PAPERWORK. I LOVE MY JEEP BUT WHEN I GET READY TO TRADE IT IN I WILL NEVER BUY ANOTHER CHRYSLER AGAIN BECAUSE OF THE ISSUES I HAVE HAD WITH THE SERVICE DEPARTMENT.

Wait for an oil change was over two hours. People were friendly enough but refused to deal with the multiple recalls that are out on my vehicle. Happens every time I use the dealer for service.

Completed the process online to make an appointment for service with no issues, and got the usual result - on time with getting me processed in, prompt shuttle ride home, notification of requested diagnosis and estimate, and a phone call as soon as a delay was encountered. Completion call was at the promised time, shuttle ride was prompt, and processing out was quick and complete. No issues with completed work. As has been the case for over 2 decades, I will continue to do business with Autonation Chrysler Dodge Jeep Ram Bellevue.

Our 2003 Jeep Liberty started to experience intermittent electrical problems. We feared that these would be difficult to diagnose and costly to repair. The silver service team listened to our concerns and were able to efficiently solve these issues within our budget. Our great old car is once again a reliable partner thanks to a quality dealer.

complete new engine install. Could not be more pleased. Ram truck (2010) runs better than when I originally purchased new. All systems operating perfectly. Temp and pressure read puts accurate and providing correct information allowing tracking of break in period. Engine runs flawlessly with impressive absence of noise and vibration. No leaks, drops or disappointments of any kind. The only place I have experienced such fine service was Mercedes Benz after purchase of new vehicle. Extremely happy a tremendous improvement since last I delt with Dodge of Bellevue. Would highly recommend service rep and his entire staff. Philip Bellevue

We met Kamel at the store. Our English was not good, but he was very patient and helpful. With his help we finally found a great car. It was a pleasant experience.

Good communication with clients and good scheduling and shuttle services.

Overall good experience. A couple post buy requests fixed at no cost, but a couple others have no response.

Joshua Wallace at Bellevue JEEP just helped me buy a 2015 Grand Cherokee Overland. Joshua is an all around good guy that listens to you and gives it to you straight up, without the hard sale. A true professional. I highly recommend Bellevue JEEP over other local JEEP dealers I visited. Take my advice and save your time. Buy at Bellevue JEEP.

Took my car in for its 40K mile inspection and service late for my 8:30AM appointment. My car was done before 2:00PM and I received two calls updating me on its status. Thank you Chris Rider.

Chris on the Blue Team is a real asset to your company. Great service.

One of the easier auto buying experiences, pretty laid back.

My oil and tire rotation was done in a timely manner . I was not told I had the wrong oil dipstick which showed a quart low after oil was changed . I found out online that this problem has been going on for 5 years . I went back the next day and got the correct dipstick . In the future you might let owners know when updates are in effect !

I was thinking of buying a Jeep Wrangler for sometime and I was not at the point of actually making a purchase. Auto Nation complemented my schedule, I ordered a custom Jeep and they made it happen with precise communication and facilitation. They never pressured me, gave me an excellent invoice price and the trade-in value for my car was very fair when the sales tax savings was factored in. I dealt with several different sales people and sales managers and they were all committed to excellent customer service! I would buy from them again and recommend family and friends!

Chris Rider in the service dept. is the employee that bosses dream of. He made the best of a day when they were short handed and got me in and out.

I think for the money spent on a new Jeep there should be a better Auto Store. More modern to be in line with the other places on the East side.

Had oil changed and tires rotated. They were very nice and professional when dropping off and picking up car. Also gave me a free car wash voucher.

I came into Bellevue's Auto Nation by way of referral from a friend. His contact at Auto Nation was Leith Ledger. I arrived and met Leith. Leith was great from the get go. Leith didn't pass me off to a sales rep, but instead took the time to work with me personally. Leith took me on the test drive and went over the all the accessories. He was extremely informative and knowledgable of the Dodge product. He presented a fair offer and the deal was done. This was an overall great experience. If I decide to buy another Dodge/Jeep/Chrysler I will definately return to Bellevues Auto Nation and see Leith.

Sales experience was pleasant. No pressure and we were able to test drive multiple cars and models as we explored our options. All during this process the sales people we engaged with, Ennis, Ramon, and Ivan were all helpful and not pushy in any way. Ended up purchasing a new Wrangler and we were very pleased with overall experience.

This car buying experience went really smooth. I traveled 170 miles as the vehicle i wanted was not in my location. The dealership was clean and treated me and my daughter with respect. Blaine and i traded email the days before me driving up there setting up the deal. How much the asking price the financing my trade in and so on. When i got there i met Blaine and immediately went on a test drive, A brand new 2015 blue Dodge Challenger RT. She was beautiful. The test drive over we started the paperwork. The paperwork with Blaine was over quickly. The only problem though minor was the wait for the finance manager, i don't know if was because it was Saturday or he was swamp. I waited almost 2 hours. I would have waited all day but i had my 11 year old Daughter and she gets impatience real fast. So i would recommend AutoNation Chrysler Dodge Jeep Ram Bellevue and Salesman Blaine any day and would purchase from them again.

I recently purchased a 2015 Jeep Renagade at Auto Nation Chrysler Dodge Jeep Ram Bellevue, it was the best vehicle buying experience Ive had. I highly recommend the dealership, and my sales guy Mike Corwin, he promptly called me after I made a inquiry on cars.com, had the car I was interested at the front door ready to test drive first thing the next morning , and was very respectful of the fact, I had to get to work, He found a car for me in my price range, and had the deal worked out while I went to work, I came back that night and bought the car, Everyone was nice, and respectful, not pushy at all! I got a screamin deal, and felt valued and taken care of. If you don live in the area it is well worth your time to come see Mike C.

Purchased a 2016 Rubicon. Super easy transaction. Dealership listened to what I needed and found the right car and processed the transaction all in a matter of hours Very easy group to work with

I called looking to talk with someone regarding the purchase of a certified used Jeep. Regina, my sales person handled the transaction with professionalism and no pressure, she was awesome in everyway.

We were looking to buy a new van and the folks at AutoNation had the best deals. We were able to get a van with more add ons then we thought we would get for a cheaper price than we imagined we would pay. Also, it was hassle free. We are still receiving calls/emails from other dealerships that we declined. AutoNation only called when it was needed and went above and beyond our expectations.

Just bought a Jeep at AutoNation in Bellevue. Hal (sales rep) did a great job of getting me in the right automobile, at the price I wanted. It was a pleasure working with everyone I came in contact with.

Excellent customer service! My salesperson was Ramon, Wally, and Dave took great care of me through each step of the process and were extremely patient and friendly. They answered all of my questions, honored my requests in regards to features within the car and financing, and even got me a better rate than my bank did (as I wasn't originally planning to use the dealership for financing). I would definitely buy from them again!

Our salesperson Paul Young was exceptional. The staff there were all friendly and fair. I would go back again!

I've been to many dealerships looking for an awd drive. And I have to say my experience here is hands down one of the best I've experienced. They will work with you and get you into a car that you can afford.

Auto Nation repaired the recall issue, (Takata airbag replacement) and provided a rental car free of charge. The whole episode was painless and perfect!

Kent was very informative and courteous through the whole process. Also, Cody in finance was easy to work with as well. The paperwork took awhile because the original finance guy wasn't there but that gentleman was nice as well. This is my second vehicle from Bellevue Jeep Dodge.

The two salesmen we worked with were knowledgeable, patient, and friendly. I particularly appreciated that they set up some of the technology, like syncing the phone and car and presetting some radio stations, before we left. However, the presentation of the extended warranty packages lengthy and tiresome.

Autonation Bellevue was incredible!! I had the best experience I have ever had purchasing a car at this dealership. The salesmen were so friendly and made the entire experience really comfortable and fun. I am so glad I purchased my dream car through this dream team!

We just purchased a 2015 Jeep Grand Cherokee at Chrysler Dodge Jeep Ram. We had been very close to purchasing a Ford Explorer in Issaquah, but were put off by the sales process and back and forth with sketchy finance negotiations, so decided to check out the Jeep dealership. So glad we did! Not only do we love the car that we bought, the experience in working with Kasra was painless. We told him our price range and he found the perfect car for us, which was $1k less what we told him our ideal price was. The finance team spent the time working through different lease/sale and term options patiently and at no point did we feel we were getting hustled. We even went to some previously scheduled activities in the middle of the process and were not given the full court press. I could not have been happier with the service Kasra provided and will be recommending him to friends.

I had terrible credit (sub 500), Im self employed (to borrowers that's basically the same as unemployed). And they were able to help me get a loan for a beautiful 2015 Chrysler 200!!! Also, my interest rate was gonna be 25%! They worked some magic and got it down to 14.8% (bringing my payments from $485 to $411). And they were able to give me an extra 4 year/50,000 Bumper to Bumper warranty for FREE!!!!!!! By far the best car buying experience ever!!! They were all very professional, patient, and obviously helpful. Ennis, Wally, & Genup! Thank you!!!

Was planning on order a Ram Rebel from my local dealer or getting one shipped if they could find one. Found the truck on Google a few hours from where I live. Was quoted by a great price via email. Sales department was professional and did not pressure me into anything more. I told them I wanted the vehicle and guided me through the process with much enthusiasm and fun. Was my first car buying experience and was very friendly and welcoming. Staff was also very knowledgeable on vehicle and features. Would do business with again anytime.

My buying experience with Dodge of Bellevue was a great. Ennis Campbell, my salesman took the time to make sure I was comfortable with my purchase. Honestly when I saw my 2010 Dodge Challenger R/T on the lot I was ready to buy. Ennis wanted me to test drive it first to make sure I was happy with it, There was no pushing at all from the sales staff. Just a super great deal and Dodge of Bellevue worked right away with my BECU credit union with a super low interest rate due to my high credit score. The finance department gave me a great deal on the extended 3 year warranty as well and no pressured upsell. Ennis followed up with me with my purchase a few times and my answer is I love my new car. Thanks Dodge of Bellevue, I feel 19 again with a muscle car again :)

Had a nice experience with this dealer. The salesman, Paul, was happy to work with my schedule in scheduling the test drive, arranging the paperwork, and providing a pleasant environment for the negotiations. I was very pleased with the entire buying experience.

No brainer dealing with this dealership. Considering the competition for Dodge is Rairdon - which is the highest volume dealership in the area - this experience at AutoNation was wonderful. This is my second purchase through them. What I liked is that the people have longevity there. The finance manager for this purchase was the one who sold me my car five years ago. Must be a good place to work. Thank you AutoNation, Bellevue for the great experience.

Great experience. Very good customer services. Very knowledgable about jeep.

I told the sales person what I was looking for. He found something in their network of stores that was a great match. The car was in excellent quality, even at 110K miles. Negotiation was fairly straightforward. I got a decent deal for my trade in and a reasonable price on the car I was buying. Easy paperwork. No runaround. The only reason I am not giving 5 stars is that near to the end of the buying process we all realized the car needed a tow hitch (a deal-breaking issue for me, and we had simply missed it earlier in looking at the car). I was surprised that at that point they didn't just throw it into the deal, but instead offered me to split the cost with them. Hard to believe they didn't have enough margin left to just put that in, given they get it at cost. Other than that, everything was an A+ experience.

Prior to contacting AutoNation of Bellevue, I had been to a half-dozen other dealerships between Seattle and Bellingham. Dave Tisdial was the most helpful, timely, and courteous individual of any of the dealerships I visited. This was truly one of the few occasions, where it felt like the sales representative was attentive to the buyers needs and considerations. Superior automobile prices with an amazing sales representative - Thanks Dave!

Would give negative stars if possible. Paid for service on my new truck up to 100,000 miles and now at 89,000 they won't honor that. Also had me come in an hour before they can even start working on my truck. Since I have to wait this is a major inconvenience for me. I will NEVER come back here and will certainly never buy new from them again!!!!

I've been coming here for a while now and this was by far the best service I have ever recieved. Thanks Phil on the gold team

Kasra was very helpful. He had a ton of knowledge on my jeep and made me feel comfortable during the process.

Joe is an excellent service rep, always puts the customer first and always makes the service visit a very positive experience

Never had a better experience buying a new car. David Tisdial made me and my wife feel so comfortable and relaxed I would recommend him to family and friends in a heart beat. The people that worked with David were awesome and I can't thank them enough for such a wonderful experience.

AutoNation Chrysler Dodge Jeep Ram Bellevue is the Greatest dealer ship on the eastside. Their customer service is out of this word from the Sales Department to Parts and Service. The Service Department is very helpful and repairs are completed in a timely manner.

We have bought used cars from here. Ennis was very courteous and helpful in finding us the right car. He was very patient and showed us great options to choose from. We thank him for all his help!! -Pramod and Rama Srivastava

We were in the market to buy a Charger R/T. I had already done my research and knew what I was looking for. We had the pleasure of working with Mr. Andor at the Bellevue Autonation dealership. He was simply amazing. He was quick, friendly, knowledgable and had an awesome sense of humor. (Which you need when dealing with my crazy family) our experience was so great I have recommended many people to make their next purchase there. We will defineitly be returning to make our next purchase. We went home very satisfied.

We reserved of jeep ahead of time. We needed to find a 2015 because the color we wanted was not offered in 2016. They had a jeep with every option we wanted and in the right color.

Had a great car buying experience. They made it easy.

Rips you off with low ball prices. Many better places to sell your car.

Ivan was a great help. Good positive attitude and always attentive to my needs. Communicates well and generally gives off a trustworthy vibe. Keep him around. Wally was also very helpful and professional and practically through out his back to get me the exact car I was looking for. :-) I'm sure he'll never forget it. (Vitamin C Orange) Didn't negotiate price because of the rarity of the car but price was average. Now I'm trying out their service department. Overall very impressed for a car dealership.

We came in to check out a used Chevy truck they had on lot and Ivan helped us out with test drive and working out a deal. We worked out a good deal. the only thing was the long wait for the final papers. but Ivan kept us entertained.

Mike Paulsen was an absolute pleasure to work with!!

Wonderful group of people to work with. They go out of their way to make sure their customers are satisfied.

One of the best experiences I've had buying a car!

David is the BEST sees person I have ever dealt with.... I had an amazing experience at Autonation. I live 500 miles away and he worked for 3 days to make sure everything was perfect when I arived. I got there, hopped in the car to drive it. They filled the tank, which you never see any more, and by the time we were back from the test drive, the finance manager was waiting outside, paperwork in hand. The whole experience took just about an hour. I have been in situations before and spent 6-7 hours at a dealership waiting for this and that... They walere AMAZING!

Dave actually LISTENED to our wants and needs in a vehicle and was prepared to show us cars we were actually interested in. When we found the perfect Jeep it was an easy process to complete the sale.

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! 

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! ?

Great buying experience ,I was expecting big city high pressure and almost did not call. Total opposite Mike and Mike answered all questions no pressure said we will work with you anyway you like email, text, phone. They had the car we were looking for The low pressure sales dept. is why we drove over 100 miles to buy our car there. And would do it again when we are ready for our next car.

I recently bought a Red Jeep Cherokee from David Tisdial at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. David showed us a picture of the Jeep and I fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. Truly not believing it, he did everything he could to make it affordable for me to own my dream car. The measures he took were above and beyond and I could not be more thankful that I ended up working with David. He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to him for any questions or concerns and helped with keys, etc. David made it clear that his job did not end when we left the store. All of the employees at the dealership were extremely friendly and helpful, I will be recommending David and the dealership to friends and family, due to my wonderful experience.

Hal found us the perfect vehicle. he walked us through the process provided outstanding customer service and demonstrated true professionalism.

My wife and I went to Jeep Autonation a month prior to our purchase of a 2015 Jeep Renegade Limited. We were greeted by Ramon Ramirez, who showed us what they had in stock. He stuck with us throughout our research and decision making process until we were ready. We are extremely impressed with the relaxed environment. Ramon was very knowledgeable and accommodating, searching other Autonation lots to find us exactly what we were looking for. In the end,we purchased our Jeep Renegade. The actual financial buying process was quick and painless. We came in at 4pm and driving home in out new Jeep by 5:30. If you are looking for anything Mopar, Autonation Bellevue is the place to go. Ask for Ramon and tell them the Websters sent you! This will be our go-to dealership from now on.

The sales rep, Ennis Campbell made our son's first vehicle purchase easy and worry-free. We would highly recommend this dealership to anyone who is in the in search of a new/used Jeep.

Mike was very straightforward and I got a great deal on a used Nissan Versa with very low mileage.

Ramon was so helpful and extremely easy to work with. He made the daunting task of buying a car easy and stress-free. He was honest, straight to the point, and very knowledgeable!

We recently bought a Jeep Wrangler from Haakon Andor and it could not have been a better experience. He found the perfect Jeep for us at a great price. Everyone at AutoNation was friendly, helpful, patient and never pushy. I would highly recommend this dealership if you are looking for a new vehicle!

A great study in old school vs. new school. Went to one dealer, they wanted me to come back and "do a deal". no numbers, just "we will take care of you" Sales person was intermediary to "Sales manager". Anonymous negotiation...never a pleasant experience Went to AutoNation Bellevue, Sales person was all about information on what I was looking for and getting me up to speed on car and features. Then, Sales Manager sat down with us and actually interacted with us. Gave me a quote and let me do my due diligence. Great follow up and a couple emails (and actual quotes) later, after I was ready, I ended up "Buying" a Jeep, I wasn't "Sold" a Jeep. Extremely satisfied with the purchase and the people.

Excellent! Contact with my Service Advisor was excellent and the work was completed in a timely manner.

Excellent customer service. Great dealer to do business with.

What happened to customer service? In need of service for my climate control, can't wait because of this heat and I have a newborn. Was told there is no way to help me for another 3-4 weeks.

I bought a New Renegade from Mike Paulsen he gave me The Best experience I've ever had buying a new car!! Jim Choate was amazing and helpful in finance also!!

I had a great experience buying my new 2014 jeep patriot. Calvin was an excellent sales person that took care of me through the whole process. I love my new jeep. Thank you Calvin and all the guys at auto nation jeep in Bellevue.

Ali and all the staff were wonderful to work with. This is the second vehicle I have purchased from this dealership and there is a reason for that!

I was told again and again they could let the tuck go at the price I was asking. Finally, after I walked out, they called me and said they could do that price. Big waste of time and it shows they are still operating like its the 50s. A piece was missing from the interior. When I called the service desk and reported it they said I would have to bring it in and leave it in order to even order the part. No loaner. I had to wait for the ONE shuttle leaving each day to go to my work area even though it was only 5 miles per day. I bought an extended warrantee, but now it looks like I'll have to find another dealer if I actually want to use it. This is how they treat a new customer. I'd hate to see how a customer with an older car is treated.

Just purchased my fourth vehicle from AutoNation Bellevue. Another great experience. Ennis was a true professional in his approach to our car purchase. There wasn't a question about any of the features on our new car that he wasn't able to answer. In addition, he worked with Terry to put together a solid offer for us. We didn't feel any sales pressure during the process. The after purchase follow up was unexpected. When do car sales guys follow up to see how the first couple of weeks of ownership have gone? First time that I have received a follow up call. I have also worked with the service department at this dealership since 1997. They are a big part of why I return.

The customer service is excellent . I did not feel pressured in anyway which made the process easy . I had a lot of questions and they were really patient with me . I love my jeep patriot . I definitely recommend them and will be a returning in the future . Thank you gentlemen .

I have a Journey 2009, initially I had problem with the ignition, but I took the car in to the dealer and they worked in the car and I haven't had problem again. Service department has always been excellent. I didn't have to ask them to provide s car while repairing mine, they offered me immediately. The Service department takes you track the maintenance of your car. Definitively, Bellevue Chrysler Jeep Dodge has excellent customer service.