***** BUYER BEWARE FOR ALL MAKES OF JEEP, DODGE, AND RAM ECODEISEL VEHICLES ***** I am driving a 2015 Jeep Grand Cherokee Ecodeisel. After three different breakdowns during this time leaving me stranded in various parts on the west coast, I took the vehicle into Bellevue AutoNation on 8/7/2018 to have this issue corrected. After having my vehicle for three days, their Service Manager (Scott) informed me that there is nothing mechanically wrong with my vehicle causing these breakdowns. However, Ecodeisels are required to be run uninterrupted at full freeway speeds every 1-2 weeks for an hour otherwise the Exhaust Regeneration system becomes fouled which will place the vehicle in default mode until the computer can be rebooted and a forced regeneration of the exhaust system can be performed. This ran me approximately $186. So, if you are looking at an Ecodeisel and live in the Seattle area expect to have to drive it up to Leavenworth or similar destination every other week so your vehicle will not break down on you (this was the actual suggestion told to me today on 8/10 by Scott the Bellevue AutoNation Service Manager). I’m guessing that very few have a lifestyle that can accommodate this, and the sales force will not tell you this before you sign the sales contract.

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

When I asked for estimate for new dodge charger, the sales person (Hal Grant) said they go gonna do soft pull on my credit check, 2 days later it ended up as hard inquiry. As a result my credit score dropped. When I called sales manager(Nichols Trent) he said they always gonna do hard check. I will never recommend this place for new buyers

brought my Jeep in for a recall...was promised a rental car provided by Chrysler...waited 45 minutes for my rental after checking in my Jeep...nothing...eventually demanded my Jeep back so I could finally get to work...no apology...no explanation...wont be back

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

dropped my car off to have the A/C system repaired, informed them the system was holding no pressure. They returned to me telling me that it only needed to be recharged. Well their recharge did nothing (as I believed it wouldn’t), and then they charged me for the recharge and attempted to send me on my way. When I returned after 2 blocks of driving I told them I wanted a refund as nothing had be done, u was laughed at by “chad love” (service advisor) who told me to come back in 4 days and speak to a manager. Well I sat in the sales center and told them that I wasn’t leaving till I was refunded for the work. Eventually this happened but I will never bring my cars back to a place that refuses to check their work and stand by their service.

Brought my car in for brakes, tune up and to fix air conditioner. Got car back after repair (cost $2900) and was told that air conditioner needed new lines so I gave a green light to get parts and repair. After spending additional $600 for lines I was told it was good, came to pick up and a/c didnt work still. In addition, my engine light was on now. Brought car back and was told it would cost additional $1400 to replace a/c part under dash and another $400 to replace cam sensors causing engine light to come on. I spoke with service (chris) and he assured me that the only part left to replace is under the dash and once we replace it will be good. I gave green light to replace based on what he told me. Upon picking up my car a/c still not working, engine light was good though. Brought car back and they tore my dash apart an replaced the part again due to defect. Once I got my car back the a/c worked although now I have noise coming from inside the car and vacuum leak in engine compartment. As I looked over car I noticed technician damaged my shifter knob, bezel around shifter knob, scratched the speedometer glass, scratched the heck out of front bumper in several area through the paint and scratched the heck out of the drivers side door sill through the paint. I have notified the service guy and he said they will look into. Not feeling good about this experience especially after spending $5k and coming away with damaged car. I do not recommend these guys if you value your car and take care of like I do. A sign of a good shop is how they treat you when they mess up, these guys wont treat you well, slow to react, lack of communication and poor quality and accountabity.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

Thank you Jeremy, Ivan and Trent! You guys really know how to make a gal feel special! After being put through the ringer at another dealership, I reached out to you guys to help make my dream vehicle come true. You went above and beyond and I left with more than I expected. I appreciate you and you’ve earned yourselves my loyalty and respect. Thanks again for your great client service, making it so easy and giving me a screaming deal! I love my pimped out renegade!

Horrible experience from service advisor at service department. He denied service 2 times in a row for time reason. Reason itself makes sense. However, his attitude when talking made me upset. Humiliating, ignoring and taunting. I am still feeling insulted. Is how the dealership treats customer? Was his attitude because I brought old car? Not nicely dressed up? or racism looking down Asian?

I've come accustomed to my previous dealership experience (GMC), were my service visits came with a simple vacuum and tossing of loose trash in the vehicle. My Jeep service experience was a bare bones experience with no real "wow" factor. I'm also not accustomed to the (3) week wait period it takes to get a vehicle in for service. Not sure how people with real vehicle issues wait that long. I would say there's room for another Service Adviser and 2-3 technicians to support that backup. My Adviser - Chad Love was easy to work with, and I appreciated transparency.

This is preliminary on their Chat service. I Began looking for a vehicle recently and happened upon this place being it's closest to me. As I look through incentives and inventory I initiated the chat looking to actually book an appointment later on. The rep was friendly and did the usual information documentation. I gave my name and e-mail, but did not want to leave a phone number. Before i can answer her after giving the information - a copy past response and IMMEDIATE close of chat happened. I've sold cars for about 6 years before chat became a thing. This is incredibly rude. Amazon contractors can do a better job of "Is there anything else I can do for you today?" I'm going to wait for the e-mail from the sales department. But re-training for these reps on chat could be helpful to retain customers at first response

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

the scheduled appointment was handled expertly with courtesy. Unfortunately, the replacement part was on back order and the repair has yet to be completed.

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

I had my car towed to the dealership as it was the closest place to work. I called ahead twice but could not get a hold of anyone. I understand it was the end of the day on Friday but it was 45 minutes before the service department closed. I left a message on a lady's voicemail that was never return. When I dropped off the car with the tow truck, it turns out that the mechanical repair shop is down the street so the tow truck had to navigate the crowded parking lot to leave and go down the street 1/2 a mile. The location down the street is unmarked and there is no way to tell that it is affiliated with the dealership. The parking lot is not secured and I was worried about leaving my car there but I was out of options. I then had to go back to the dealership to drop off the key. There really should be a drop box at the repair facility so that the back and forth can be avoided. I called on Saturday and was able to talk to a person who did let me know who would be assigned to follow up with me. I don't think the direct phone number that was provided was correct but I had a name and Dan did follow up early on Monday so that was appreciated. The kicker was I have 2 warranties and neither covered a battery and no diagnostics would be tried until I paid almost $500 to replace the battery. I know dealerships are more expensive than most shops but I found this rate offensive especially since the lights, radio, A/C all still worked after 3 days of not being able to start the car and it seems like something other than the battery was causing the issue. I ended up towing my car to a different shop due to my frustration with the process and the pricing. Dan was very professional and courteous throughout the process.

A good experience. Felt very comfortable with the help and service I got from Chris in service department.

I went into the dealership after driving 5 hrs to get there to get a truck I had already been approved for. I had the paperwork for my own financing through my own bank they didnt have to do anything, literally just find the offer number on financing website put my info with truck sign papers and we could go. They kept myself, my husband and my 9 month old there for over 6 hrs after i test drove the truck. The only reason i could come up with as to why they did this was because they were trying to get out of using the financing i had come in with. To top off that the finance department didn't fill out paperwork right so i had to pay out of pocket to buy a trip permit to even drive truck in Oregon. There is also something mechanically wrong with the ABS system which I have to have fixed because they lied to me about it on the test drive. All in all I love my tuck regardless of the mechanical issue so I thank them for that. I will never go back to them or reccomend them to anyone though.

Service department could be a bit more organized, the finance department could listen better. Sales was pretty darn good.

Terrible Service Department - I purchased a 2016 Cherokee from Autonation. Immediately after purchase, the check engine light would come on. I was told by the service department that it was my gas cap. 18,000 miles later and 4 separate appointments, 6 days total without a car they incorrectly repaired an air bag, power steering and tire rod - each "repair" causing the next. During my last repair which the car was in the shop for 3 days, I had also scheduled a full service (oil change, air filter, tire rotation, etc) When I picked it up after the 3rd day in shop, none of the service items had been complete. I was told to reschedule and come in yet again. I called the service manager and left a message about my experience but he never bothered to return my call. I also have had 2 oil changes where they don't bother to close the flap under the car which then hangs down and drags when you drive. Autonation sent me a survey and I noted this because I have to crawl under the car and latch it myself. The manager offered me a "free" oil change if I would update my review and give a better rating. You can see from the above I never got the oil change so don't fall for this one. They just want the illusion of having good service but don't really follow thru.

Waited for over 30 minutes nobody even said hello

Trying to call them is a nightmare. You push selections for departments and go around in a continous loop. Leaving messages doesn't work either. Even their sales people don't answer. Service guys are helpful but service woman was pushy and rude. Our Jeep had 5 recalls on it! Every other month we get a recall on something or other.

I took off one star because it can be really tough sometimes to reach the service team and they also don't seem to participate in the Jeep online scheduling ("not available at this location"). The people have been very friendly and helpful when I've been there. I was just there for a standard scheduled service and the service team member took his time to come out and answer some questions for me at my vehicle and he was very cordial and knew his stuff. I used to go to Rairdon and they were really awful sometimes. AutoNation CDJR Bellevue is a much better experience.

Took my car in for recall work. Chryster took over a year to make the parts available, but that’s not the fault of the dealer. The work they did was fine, would have given 5 stars if they had washed and vacuumed the car. It seems that they just give you a cupon for a free Brown Bear wash, maybe they don’t have the room for a wash area? I recall that the Volvo dealer (purchased my wife’s XC90 there) had a nice wash area at a different dealership that I believe was also purchased by Auto Nation. Maybe they can’t use it or it’s no longer there

Very bad. I should have read the earlier reviews. They lied. Then lied more. Corrupt.

Our salesman, Ramon, was great. My husband called ahead and spoke to Ramon to make sure the vehicle we wanted was still available. We had an SUV to trade in and waited quite a long time for them to give us a number on our rig. Ramon was also helping other people at the same time; we were hoping that the dealership was short-handed on this Sunday and that that's not how they normally conduct business. We had a certain number in mind to seal the deal with the car we were buying and the one we were trading in. Ramon seemed to think it was fair but his boss didn't quite agree. Since we didn't come to terms on that, we asked for them to throw in running boards. Ramon basically said he'd make it happen. Also, there was a roof rack from the previous owner that was just thrown in the back seat with a bunch of loose parts. The car needed to be detailed and have the rack removed. We're still waiting to hear about the running boards and when we go in for those, hopefully the car will get detailed and the rack will get removed.

Went to AutoNation Chrysler Jeep Dodge to get my car serviced. Easy to make an appointment and the work was done well.

I have bought several vehicles from various dealers over the years. This is the first one I have purchased from an Auto Nation dealership and it was very stress free transaction. No haggling or trying to get one up on each other by the two parties.

nice ¿ buying experience¿. Low pressure. Car sold itself and was offered at a great ¿ price.¿

I bought my new Grand Cherokee Limited a week ago. I was impressed with the management team. James Cambra, our sales rep, went above and beyond to get us in the vehicle and the finance staff worked hard for us too. I will say I wasn't happy with the detailing done on the vehicle prior to pick up. I half blame myself for not looking it over prior to driving it off the lot but to see dirty interior glass and dried wax on edges is bothersome. I would recommend this dealership.

Very helpful and easy to deal with. Made getting my new Jeep easy!

Took my Jeep in for a radio issue and remote start. 30 days and $400, later still not working. I placed 8 calls, none returned. Do not take your vehicle here. Absolutely terrible service. They told me there was nothing wrong with the Radio.... Jim F.

I can't get anyone to answer the phone or return my calls. In person, everyone is nice and efficient. Still having issues making appointments over the phone though.

Never been treated so horribly by a dealership before. I purchased a Jeep Grand Cherokee from them; I was not just rushed but shoved through the process. I even had the finance manager throw a pen at me when I asked why the totals were different between the sticker price and the contract! DO NOT WASTE YOUR TIME HERE.

Mediocre service..drop my vehicle jeep renegade 2015 for overheating problems for 3 times,,and the last time i found a hit in my hood that peel off the paint and nobody said me nothing about that..

Edit Again: Reducing a star again because in retrospect, I'm really not happy with my purchasing experience. Mopar was a complete scam - I had to pay an extra $15 or so every month and all I got from it are regular spam snail mails. Just pay for maintenance as you need it. It's not very expensive to get your oil changed at jiffylube. Edit: Reducing a star - don't get mopar bc it will cost you more and you won't get any value from it. The staff at AutoNation were very friendly. The sales rep pulled all the available models matching the description of the car I was interested in and wasn't pushy at all, letting me take my time to examine all of my options. I had a chance to test drive the car and it beat all expectations. The interior was clean and the vehicle is running well, exactly up to the quality that you'd expect from a new car dealership. The financing department was excellent. The guy at the finance department >>> HAHA JK THIS GUY GOT ME TO SIGN UP FOR MOPAR SO I WOULD PAY AN EXTRA $15/mo. HE KNEW HIS STUFF AND THEN SOME. DON'T GET MOPAR, JUST PAY FOR MAINTENANCE AS YOU NEED IT <<<<. I would definitely recommend visiting AutoNation if you're interested in buying a car.

Chad (blonde guy with glasses on the red team) in service was extremely aggressive. Abusive even. I needed a quote for a new transmission on my vehicle and he refused to get me one. Lied to me and said parts department was "closed" for lunch. He was extremely rude, even kind of a bully. Certainly made me feel uncomfortable and hopeless. Told me he didn't have to get me a quote because I didn't get a diagnosis done at the dealer. There is no transmission in the vehicle!!!! What would you diagnose??? SMH. Chad, you screwed up a good 6k job for Bellevue Chrysler. Silly goose. I'm sure that would've been great for service bottomline at month end too. SHAME!!

Very patient with me DURING a very trying time in my life

I leased a $58K vehicle 3 years ago from this dealership. In that time, I have never successfully reached the service department, even when there was a parts recall where I received several urgent notices by mail to schedule an appointment to fix. I left countless voicemails which were unreturned. I would literally have to drive to the dealership and stand in the service area to get someone's attention to make an appointment. If this had happened once, I would have written it off to a bad day, but it has happened every single time I have needed service other than an oil change (4 times). Once I even dropped off my vehicle for a scheduled repair (suspension malfunction) and left a key in the key drop. I called in the afternoon to verify a pick-up time only to find out they never actually checked the night drop. I had to rent a car! The dealership paid for but it cost me hours of pick-up and drop off challenge that I didn't have time for. In addition, the dealer arranged my financing. Now that my lease is up and I am trying to return the vehicle, I finally reach a live person in the sales department only to find out they no longer accept lease returns through the bank that THEY arranged for me. I will never purchase or lease through this dealership again due to the consistently terrible service levels and lack of customer service I have consistently experienced throughout my 3+ year lease.

Went here for some parts after calling to confirm they had it in stock. Turns out they didn't have it at all.

They have a big selection of cars with a lot of variety.

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

Total rip off service department charged me 1200 dollars to re do brakes on my Dodge pro master van with 10 k miles on it. Then when It started dealing at every stop they would not help.

If there was a zero start option I would have choisen that. I Recently took my 2017 Dodge Promaster Here because I was starting to smell radiator fluid. I specifically took it to this location because this is where I had purchased the van. Everything that happened next was pretty much the worst customer service experience I have ever had. The day after dropping it off I was told that the radiator was bad and needed to be replaced. This was a warranty issue because the van has only 16k miles on it. I was given no timeline expect for maybe a week, or maybe a month?? ok?? In the meantime I was offered a car from enterprise for 5 days while they had my van in the shop. Problem here is that I purchased my van specifically for my general contracting business. All of my tools fit in the van (10ft van with high ceilings) it is really the lifeline of my whole business. A car just wasn't going to cut it. After getting a little upset and explaining this to the manager (scott) I was offered a truck for the duration of time the van would be in the shop. Definitely better than the car but still didn't protect my tools from the elements or at all keep them safe if I needed to have any kind of client meeting at a new job. Also meant loading and unloading tools from the shop everyday and not being able to fit nearly as many. I found an Enterprise near by that offered vans in the same size as mine but Auto nation was not at all willing to pay any extra costs. Scott explained that this would come out of the dealerships pocket. Well guess what the loss of business I was having from having my brand new van out for multiple weeks was really starting to come out of my pocket. a week after my van was in the shop Chad told me that the part would be there in two weeks. After 2 weeks I went back into to check. This time I was told that they didn't know where the part was and to come back in 2 days and that we would be able to get a tracking number. Came back in 2 days and was told by chad that there was no tracking number yet and he had no idea when it would be in. At this point I gave up on dealing with Auto nation. I called Chrysler customer care and a case was started for my issue. I was assigned a case manager. This was on a Tuesday. On Thursday I was called by my case manger and was told that I would get a call back on Monday with info. Monday and Tuesday came and passed with no call. I called her back on Wednesday and was told that my part had actually showed up the previous Friday at Auto nation. This was news to me since I had never received any kind of call or email from chad my representative at Auto nation to let me know the part was in. At this point I went back in and told them that I knew the part was in and that I needed my van back asap. This was 5 weeks to the day that my van was in their shop. Chad said he would call me later that day. When he did call it was to say that they were almost done with the radiator but that now they had to fix the front door drivers window. Someone had broken it out while the van sat unmonitored in there totally open (no fence) lot waiting to be fixed. Here's an idea Auto Nation if you will not let people take their totally drivable vehicles home while you wait for a warranty part for 5 weeks the least you could do is maybe put a fence up and a few cameras around your lot. Luckily I had taken all of my tools out. To top this all off I have had the vehicle back for a little over a week and it still smells like radiator fluid. In conclusion do not take your vehicle into this shop. Their communication is horrible. Chad and Scott are just bad at their jobs.

My wife went all the way to Bellevue from Everett to look at a mini Cooper. She was assured that it was a solid, dependable car by the salesman. It seems that car dealers are still in the business of taking advantage of women. The car lasted all of 40 days before the clutch have out. The sales manager even admitted to me that the cars are gone through by a mechanic before they are put on the lot for sale. The same manager said they would not help with the 3400 dollar repair. Had they been upfront with the clutch problem she would not have purchased the car but again, just another example of male car salesmen taking advantage of a female who does not have knowledge about cars. Now i have to go hire an attorney to get them to pay for the repairs.

Bought a Ram truck two years ago, love it! Great sales staff, wonderful experience. Get all oil changes and service there, no complaints at all, super friendly and knowledgeable.

Excellent service from start to finish. I love my new Jeep Cherokee!

searched for a car online and the team was very informative on giving me the information i requested. quick response time. thank you very much

Like the parts department

I had Kasra help me. Got to say that he was really active and not pushy was respectful and very courteous. He answered all my questions and messages clearly and really got me on my way.

After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a break out of parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. I recommend going elsewhere for service as this dealership price gouges.

I had to take my Jeep Grand Cherokee in for a recall which I was told would take 5 hours or so. As I had some things to tend to that morning I took advantage of the rental car that the dealership offered for this recall. Dropped my car off at 10AM and was told that de Enterprise person would be there within 10-15 minutes to get me into the rental. Waited in the lounge for well over half an hour before I went back up to the service desk to inquire. A phone call was made and I was told that the Enterprise guy was right around the corner. Back to waiting...another inquiry and another phone call half an hour later....I finally got my rental car at 12PM. By this time I had already missed the appointment I needed the car for, so I said that i may as well just take the dealership shuttle to the mall for the remaining few hours....but at that point I would have had to wait again for the shuttle, so I just took the rental. The Autonation service guy was helpful and friendly and apologetic, the Enterprise guy was lackadaisical and didn't seem at all apologetic for making me wait 2 hours. Not sure if this happens often, but I would think Autonation would reevaluate their relationship with Enterprise. Also, if my appointment to drop off my car is at 10, then I would expect my rental to be waiting for me at 10 as well. Waiting to arrange for the rental place to come over after I am already there seems inefficient.

The facility is excellent. There are a lot of choices and the salesperson was extremely helpful. I would like to recommend him to anyone might want to purchase a car. His name is Ramon Ramirez. He had been very patient and helpful in helping me choosing a car. Even after the visit, he also had continued to follow up with me and helped me picked out more options for me. I found the car choices that he had sent me were very much good choices. The overall service of this dealership is excellent and I would definitely come back if I do need to purchase another car. Everyone in the team had provided great customer service. So I would definitely recommend this dealership and in particular the sales associate Ramon Ramirez to a friend.

Recently purchased a used vehicle from AutoNation and it was an unexpectedly enjoyable car buying experience. The salesman was informative and easy going. The buying process was stress free, the time it took to process the sale was expedient, and all the staff we came in contact with were friendly and helpful. What more can you ask for?

They were great selling us a new 2018 Pacifica Hybrid three weeks ago, but when the check engine light came on, their service department cannot fit my wife in for an analysis for at least two weeks. A quick call to Kirkland Chrysler and we are now scheduled for tomorrow. We clearly know where to get our new minivan serviced going forward, unfortunately I wish I could go back and buy it from them as well.

Worse service ever Had to bring back due to poor service and no expediting the follow up service sppt All fluids left at 1/2-3/4

Starr was super helpful with all my questions before and after buying my car. She defiantly did a great job being professional without being pushy or annoying.

Very disappointed! The bolt that holds the break caliper came loose yesterday on way home. My husband could had been seriously injured. Our truck spent 30 plus days there came back with dead battery, no gas, scuff marks and now.. Flat tire, rim is done. My husband was promised a tow truck for today and all things fixed. We need this truck for work. We have bought 2 cars from you. Never had problems before. Your company went from being my favorite to last on my list. Please make this right! Have your manager answer our calls.

Mediocre and ingenuine service & weak management presence. Several moments to give great customer service were missed, and service manager didn’t correct it either. In a world where customer service is what makes companies stand out and stay in business, they failed. Had the first scheduled check up today , I asked if I could talk to someone about some electric concerns I had regarding my new car. Had to make a new appointment for that, with a different person. The second person did not give clear eye contact, and had a unfriendly tone and body language. After she typed up all the concerns, I was told that it would be weeks before getting an appointment. I asked if there were other locations that possibly had a shorter wait. I was told to search them up myself, and when I asked it was possible to email or contact the other branch about what was discussed over the notes she made about the concerns to another location. No effort was made, left with only ingenuine apologies. Waited around for the service manager, and when I calmly gave feedback about my experience, no actions still were take to correct anything, just another ingenuine apology. I recommend some new staff who enjoy their job, and are genuinely looking to give good customer service. The details that cost seconds of time can mean the world for customers, and it will be what they remember when they choose which dealer to return to or not in the future. And stronger feedback and coaching training for the management team. Such a shame for the brand image of such an American company like Jeep & Chrysler, this makes people look into other foreign brands where customer service is center to the business and brand.

The sales dept was awesome and our experience with them was great!

Bought new Wrangler from Bellevue CDJR in July 2015. The purchasing process was great, though … wow … all that paperwork: this needs to be computerized! In March 2017, found 2" of water in all 4 footwells. Arranged to take it in for service a week later. Dealer replaced roof & door seals; appeared to fix the issue. In Feb 2018, I again found the driver's footwell contained ~1" of water. Dealer attempted to fix the issue once more, even though car was **just** out of basic warranty (by mileage). It's only been a few days now, but hoping that the issue is now completely fixed. Other than this issue, have always had great service from the dealership and hope to keep this Wrangler running for many years to come.

Fue mi primer servicio, y la verdad que fue muy bien hecho. Muy buena atención y fueron rápidos con el servicio express oil.

Ivan was very helpful and attentive to our needs. The process took longer than to be expected, but he helped with the time spent. Overall, very satisfied.

Just kept trying to upsell without even acknowledging the things I asked for. Ended up walking away.

Starr was helpful, friendly, kept us updated as we waited for our new Pacifica Hybrid to arrive. She answered all my many questions, even though the questions were quite thorough, and she had to research a few answers. She even watched my 7 year old daughter while we were working with the finance manager! I highly recommend Starr! We tried Rairdon's in Kirkland first, and had a terrible experience there (that's the second time, so we've learned not to go back there!). Autonation was much quieter, the people were kinder, and there were no pressuring salesmen.

I was exceptionally disappointed with the service department. We have our car towed in for repair after the transmission failed. After we dropped it off the service department barely even acknowledged our existence. There was no proactive communication whatsoever. When I called to ask when they would be working on it they wouldn't even give me an estimate, just "it's on standby." When I pressed for more information I managed to get "maybe in a couple of weeks." We ended up taking our car to a different Chrysler dealership and were much happier.

I would give my initial experience a very negative score but would give my sales gal Gabby a 10 Star review!!!! I had to practically beg someone to sell me this vehicle! I definitely would have taken my business elsewhere if I could find the exact Jeep. I was sad. But the only reason I did end up with what I wanted was because of Gabby the sales gal. She was fantastic.

Didn't receive a call when the work was complete. Called the service department and was sent to an answer machine. I made an appointment 3 months ago to get the recall items fixed. I was told "not all the parts are in so we can only do a few of the items." What kind of service is that!?!?!? I was charged $248 for a fuel filter. That is gouging. They didn't perform all the tasks requested. I requested a front end alignment. I was told "the truck doesn't fit the machine." What?!?! Headlights were supposed to be adjusted. I was charged $40 and they now light up the trees. Next time I think I will go to Les Schwab. Very disappointed in the service. They get one star for the driver that picked me up. He seems to be the only person there who knows what he is doing.

Nothing about this place made me very happy. But I liked my car till it died, so I got that going for me, which is nice.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. the day after i got my car they made me drove to their dealership to bring a check since i didn't have money for downpayment, i wrote $700 on my check that day and they will hold it till i get a cash for my downpayment within 21 days. Jennifer the finance that work with me she said she was gonna hand me my check back after i give her my $700.. after i made my cash downpayment I ask her about my check, i guess she forgot for some reason, and tellin me the financial people got my check and she will mail it back to me within 2 to 3 days.. after a week without receiving a mail from the dealership, I check my bank and there was a process that the check is being proccess.. I called several times about that issue they couldn't fix it at all or they wont even try to deal with it. I have to call them every single day just to follow up.. it took them a week or 2 to get that problem solve! (manager even told me if i write a check i dont need to bring cash, why did she even take the cash then, why would RAMON MILLER have to call me about my Cash downpayment askin me when can i bring it to them) then now I'm having problem with my Licence Plate not having it. I got my car on 12/10/17 they gave me a temporary till 01/24/2018 i called them about that issue and Ramon Miller. made me drove all the way from everett to bellevue dealership to get my Temporary again.. I ask if he could just send it to me through email he said ni cause the finance people have to do that stuff and it couldn't be sent though email i have to pick it up myself.. When i got to the dealership he wasn't there and i talked to some of the people they didn't know what was going on at all, I told them that my temporary will expire soon, and i need a temp since ramon ask me if its ok if i get another temporart one. I said ok thats fine as long as I dont get in trouble getting pulled over.. But when i got to there dealership they said they couldn't get me one, they have to talk to financial shit, and figure something out... they made me drive all they way up there for nothin. and now I called about what was going on with my plate or the temp, they dont know anything about what was going on. they just keep passing me to other sales, or manager.. I called an hour ago they said they would call me back its been almost 2 hours and still no call!!! worst fu*kin dealership and sales ever!!

Brought Nybo car in for service in the morning had three recalls called multiple times in the afternoon to see progress no answer left messages no reply finally received a call when I returned home had to get back in the car and drive all the way back to the dealership if you want something friendly and fast go elsewhere

The crew at AutoNation Chrysler Dodge Jeep Ram in Bellevue are professional and courteous. I really appreciated the follow up from my purchase and the communication leading up to the purchase. Not to mention that we just love our Durango RT.

Just after oil change was completed, I noticed a definite oil slick on the wet pavement under the front of my 2014 Chrysler 300C. The burning oil smell that still persists indicates a sizable oil spill on hot engine parts during service. Also, I noticed that tire pressure had been increased to 39-40 psi versus 30 psi as specified by the manufacturer. Previous service visits have been completed without issue, so perhaps this experience was an anomaly.

Sorry for the ramble but I want to document my experience: My wife and I just bought a car here on January 9th. The internet listing advertised by this dealership showed that the sticker price as 26900 something. When I show up and that listing is suddenly disappeared and they are now asking $28,000 sticker price for the vehicle....Then they asked me for the listing but obviously since it was taken down I could not pull it up. Then they calculated the wrong states sales tax on the first offer they signed and gave to me. The new sales tax rate put the price back up above what we haggled down to. The manager quickly walked by and in a very rude tone says "I don't negotiate sales tax it's the law." And then walked away to leave the salesman to apologize to us. Obviously no I was not expecting them to negotiate the sales tax directly I was expecting to negotiate the price of the car to adjust. There were a few incentives thrown in to be fair that incentivized the deal a bit to make up for the tax mistake. I cannot comment on the car other than it looked great and drove great on the test drive but since I have not picked it up I cannot fully say. The remote start that they promised to install by Saturday was now pushed to Monday for some reason because they couldn't get it done Saturday. So many shiny promises and up front that are hollow inside. This place is your typical dealership that is well polished and friendly upfront but once they have your money they show their true colors. I am disappointed in the service that I received from this dealership. Our salesman was a nice man (yes I know that's his job but I watched him fight for us) and honestly he was probably the only reason we bought the car but it's the managers and service people behind him making the real decisions that have ruined this experience and will make me never return or recommend. I will update this review on Monday if they fail to provide me the vehicle I purchased, with the remote start installed as we agreed. If so I will change this to a one-star review and update this because at that point I'm just getting the runaround. Update: On Monday I was told it would be Tuesday for the remote start however after speaking to a manager, he tasked someone with putting it in Monday. I don't like it had to take that. But I appreciate that the manager made it happen. As a business your word must be everything. I arrived on Monday and the car was complete and ready for us. The car was dirty and not cleaned which was very dissapointing, who sells a dirty car? I was not expecting a detail job but just a good wash and some vacuuming would have done the job. The remote start works well and actually I'm happy that they put it on the same remote. so far and I'm happy with the vehicle, but the experience needs a lot of work. I would say that the price that I paid for it was below the other listings I see around the area. I just feel that the sales process needs refinement and more openness, respect and above all else a reminder that a person's word means absolutely everything in the world.

I typically do not leave reviews but I got an email from the company asking to leave a review. I would give them negative stars if that was an option. The best advice i could give to any even considering going to dodge of Bellevue, DO NOT EVER GO THERE! Stay as far away from this awful buisness. Not only is the customer service terrible but the actual service is. I went in 5 times in 1 year to get my heater core replaced. I just took it back about a month ago to get it replaced yet once again. Lets just say there were not helpful and pretty much said it was a favor on their behalf to replace the part even though it was still under warranty. This place is a joke, manager is never in and no one ever knows where he is. No one ever answers calls. Its just an awful buisness. I will never go back again.

My husband and I bought a brand new 2016 Jeep Grand Cherokee on recently. We had to bring it for service on 12/01/2017 because the stop start system would not work. We received an estimate that the vehicle would be ready around 10am. It would take four phone calls that started around 1pm to get the services advisor to call back around 4pm to say the batteries needed to be replaced and the parts would be in the following Monday. Monday came and a different service advisor called to update on the issue and was good with calling back and the vehicle would be there from 12/01/2017 to 12/21/2017. They were would replace a part and then when that did not work have to talk to the Jeep directly to get advise on what to do next which required ordering a different part and the system still would not work. When we picked up the vehicle on 12/21/2017 with the understanding that another part called a IBS sensor had to be replaced and drop off the vehicle again after the 1st of the year to replace that part. We have made three phone calls since to coordinate dropping the vehicle and left voice messages and have not received a call back yet. Needless to say the communication has been severely lacking and we are looking into other options regarding service.

Honestly, a lot of room for improvement: Every single time I come here to do service I have to wait for a response for every single step. If they tell you to relax in the lounge and it's not going to very long, it is going to take very long and they won't tell you unless you talk to them again. No loaners available--- you pay extra for Enterprise cars. Seriously, no one here seems to care about efficiency. The parts guy even started talking randomly on the phone while I asked him to check the inventory of a part that my repair needs.

Editing as thought was posting for someone else. Well, they just want to finish the work as compare to what is really suppose to be done. Had to come back them twice after service was done. Be Ready to waste your time.

Car is great but there manager has no respects for customers

Our dodge pickup broke down in Bellevue Saturday night we had it towed to the closest dodge dealer which happened to be auto nation got a call Monday morning that the tow company dropped our pickup in the wrong location we gave them the name of the company that dropped it there and were told “they do a lot of work for us they know better we will call them” we left 2 messages for their service writer to call us back never received a call being from Idaho and not being a local and needing emergency service we needed to talk to someone. After no returned call I called and talked to the service receptionist who told me they haven’t even touched my pickup yet but were getting ready to I waiting an hour and a half which was 430 by this time I was told they were not able to get to it that day and probably wouldn’t Tuesday either when I asked when they could look at it she explained to me it was standby basis since it was a drop off and didn’t know when they would be able to look at it. Since we were in the Seattle area for a mini vacation and now we were stranded there with no vehicle I called another dodge dealer who informed me they could start on it first thing Tuesday morning because of our circumstances. When I called auto nation back to inform them my husband was on his way in to get the key she said she would let Chad know, 10 minutes later Chad calls me (remember this is the guy we have left multiple messages for that same day and this was the first time he returned our call) telling me they Ran a 4 1/2 hr test on our pickup I asked what he could tell me he says “well your battery is good” YEP we already knew that and it doesn’t take 4 1/2 hrs to test a battery plus he had to pay a tow company to move our pickup so he wanted $95 I asked him why he didn’t call the tow company we told them to he informed me he did and they refused to move it well I have free towing so he should have called me. I sent my husband in and Chad tells him he wants $195 for doing NOTHING to our pickup and having it towed, Chad told him he didn’t know who the tow company was and couldn’t “call around asking who dropped it there” this was maybe 15 minutes after he told me he called them and they refused to move it. After fighting with Chad over $195 which remember he initially told me $95 and told my husband $195 the dealership decided to waived all their bullshit fees and finally gave us our keys. Our pickup is at a good dealership who has kept us informed and has bent over backwards to help us out, After wasting a whole day we had to fly home so we could keep our jobs. Highly recommend you taking your vehicle to anyone BUT auto nation.

I purchased a different vehicle than I came to look at and I?m very happy with my choice. The only thing I wish that could have happened differently would be to see the dealer to chip in a little incentive along with the other rebates I received since it was Black Friday and the 2017?s had some steep discounts.

Great staff, great salesperson, treated me right and I got a reasonable deal!! I’d buy there again.

I had a great experience buying my new renegade, very friendly, if you need one this is the place to get it, No head games, or pressure, you're just dealing with real people.

Was a pleasure of buying there, this is what all dealers should be, No pressure or head games, almost felt like the tv show cheers.

We knew the vehicle we wanted, so it really came down to negotiating a good price with the dealer. We feel we got a very fair deal and would recommend buying there. Kasra, our salesman, did a great job.

Went in to buy a used car for a little over $13k. I had $12k cash but they wouldnt deal. No biggie. Put down $8200 and just had them finance the other $5k and I'll just pay the loan off when I get my first bill. It took 48 hours to get an approval. Every time my wife and I called in to check we were told "the finance manager is with someone else right now". I get it, probably more expensive purchases taking priority. Was almost to the point of walking when I finally got the call to come in. Took the car home the first night and told the salesman that the alignment was off pretty bad and he promised to fix it. When I went in to finalize the sale the finance manager wasnt aware of the alignment issue at all. After checking with the salesman, he added it to the contract and told the salesman to write up an RO. The salesman tells me come in Monday morning when the service center opens and ask for 'John' (fake name, since it wasn't this guy's issue) get here at 8 and there is no RO and 'John' doesn't start until 9. It's 9:30 right now and I am still sitting here waiting to find out if someone is going to look at my alignment sometime today or not. Overall: I've been very patient and I understand I'm not the number one priority, however if you're not going to treat my time as valuable then I don't find your company valuable. Giving a 3 instead of 1 or 2 because I'd being lying if I didn't expect these kind of shenanigans. *Edit: there is an RO now. Not sure why I was asked to wait for someone specific.

The vehicle was exactly what they said it was which was really important because I was flying in from out of state. Hal was helpful and easy to work with and he even picked me up at my hotel. My only criticism is that I had the transaction planned and they took a long time ifor get th docs ready. It would have been nice if I could have showed up, signed docs quickly, given them money and hit the road more quickly. I suspect they hadn’t prepared docs because people flake on them and no show. Anyhow overall it was a positive experience.

If I could give them zero stars I would. I bought a used 2014 Dodge Ram 1500 from the Honda of Bellevue dealer, but they messed up too, selling me a used truck (28,000 miles) that has some issues ($2000 to fix). They took it to AutoNation Chrysler Dodge to have those repairs fixed. This HORRIBLE dealer (a far as the service department), really messed with me, and caused me many un-needed stresses and frustrations, and anger, which is absolutely justified. 1) They were supposed to figure out why the check engine light was coming on and fix it. They didn't. I had to take it back, and they did fix it the second time. 2) My truck was STOLEN!!!!!! off their lot! YES, stolen. I did have a key in the truck that some vagrant they allowed on their lot could have used to steal it, but to try and PIN this Sh** on me...really? I just bought it. I had no time to even read the manual, let alone take inventory of what was in the console!!! When my vehicle gets to a dealer, it is their responsibility to make sure when the service department is done working on it, that it is left in the lot LOCKED, you stupid MF'ers. The service manager, Scott Randall, (pathetic in every way as far as customer service skills), actually got aggressive with me in his attempt to lay blame on my vehicle getting stolen from his lot on me, versus where the blame should be put. 2B) Resigned to the fact my truck was stolen, and having called State Farm and filed a claim, I walked out of the Dodge Dealer to see my truck go by on 116th right past the dealer. TRUE! I hopped in my Honda rental car, and chased down the thief, cornered him, and got my truck back. If I had not, I would have lost thousands of dollars for various reasons, one of which having to buy a new vehicle right away, and the $1.500 worth of tools in my truck would have been gone forever. 2C) I honestly believe this was AN INSIDE JOB. I could be totally wrong, but I believe my truck was stolen purposefully, given the fact that the guy I caught up with was brazen enough to drive back right past the dealership. THIS COULD BE TOTALLY my paranoia, but just look at the trauma I went through....who wouldn't be scarred by this bullsh**? 3) Besides the check engine light coming on, the other problem was that the left front high beam wasn't working when I bought it (Honda of Bellevue next on my review list), and I had to take it back twice for that too. I live 90 miles from both of these dealerships. So, the cost of gas, and the worst part, THE WASTE OF MY TIME BECAUSE OF REALLY BAD SERVICE, magnified this further. Honestly, the worst part, was dealing with Scott, the service manager. And, the reason I am finally writing a review, even though this all happened a few months ago, is I just called him to let him know that the "brand new set of electronic keys they made me," one is not working, AND THE ATTITUDE I got from Scott, OMG....get some training dude. Learn people skills. He got defensive, triggered me with his defensiveness, after all the sh** I have been though with him and his lousy dealership, and that is why I finally am giving there just due. Trust me, go somewhere else.

Having purchased several Jeeps from an AutoNation dealership here in Colorado, and having had a fantastic experience each time, I was hoping to have the same experience with this dealership. I did not. The internet sales person I worked with was less than responsive and her sales manager, while more responsive, was less than helpful. I told them, up front, that I would not need the car until June, but that I was prepared to do whatever necessary to get the ordering process started. I wasn't asking them to be the lowest price. I was asking them to be competitive. And, I was asking for the same information that anyone else would ask of them. I was asking how the order process worked. How much of a deposit they needed to order the car. When I should arrange for the lease financing and what the lease structure would look like. I received no answers. And even though I told them that I wouldn't need the car until June, they told me that they wouldn't have an allocation until March and then dismissed me. I would have gladly waited until March to order the car if I would have been offered the chance to do so. For me, buying a car has never been about finding the lowest price. I reached out to this dealership based on my experiences with the my local AutoNation dealership here in Colorado. Additionally, I had no intentions of shopping anywhere else until they gave me reasons to do so. Buying a car should not be as difficult as this dealership made it. It should be as easy as my local AutoNation Jeep dealership makes it.

Terrible service, finance guys cool though.

Took my Chrysler for oil change and warranty service and they picked and choose what service to perform, without being upfront with that (no tires rotation as indicated by the maintenance schedule in the manual; no update to the radio software, something covered by the warranty, claiming that no updates were available when Chrysler's site shows 3). On top of that, they made hard to honor the discount coupon from Chrysler's web site, so I had to leave the car overnight. They parked it under a large pine in fall, so when I picked it up, it was full with needle-shaped leaves between the windshield and the hood. They also got stuck in the wipers so I had to pull over under the rain to clean them in the middle of the road as wipers couldn't completely wipe the water off the windshield. I don't think I will ever take my car back there again.

For my 120k service, plus hitch installation (recall) it took 3 days. After driving home - 15 miles? - it overheated, faulty thermostat replacement? It had to be towed back, add three more days... I'm hopeful that most of my $3k repair was not wasted, considering everything was fine before I brought it there...

I dealt with Mike Paulsen. Very professional. Great experience. I love my new jeep Renegade

The whole staff at AutoNation Chrysler Dodge Jeep RAM Bellevue was great to work with and helped us sort out our options for a new Jeep. Ramon Ramirez was the star though and patiently narrowed down what we really wanted (which admittedly took us a while). I'd highly recommend this team for your next purchase.

Love our new car and the process to purchase was seamless.

I just bought a new Jeep on 9/4/17. The entire experience was refreshingly easy/pressure free. I found what I wanted online the night before, sent an email inquiry and got an immediate response first thing Monday morning. Negotiated the price via email and got a great deal. Went in and picked up my car. It was that easy! No hassles/sales pitches that I usually deal with as a woman buying a car. Ramon Miller, my sales person, was *FANTASTIC* to deal with - quick responses, knowledgeable without being sales-y/pushy and really just a delight to do business with. I highly recommend working with him if you're buying a car. Additionally, the sales manager, Richard Sutorius, was easy to work with and got me in and out quickly with no 'icky' sales BS. I am a no nonsense kind of buyer - I do my homework, know what I want and don't want to be "sold to" or patronized. This is also the 5th new car I've purchased and by far the best experience I've had.

Worked with this dealership to buy a used car and couldn't be more frustrated with their lack of professionalism and honesty. They agreed to sell the car to me and another buyer. Understandably they were in a tough position, but the manager, Rick, chose to handle the situation with an absolute lack of integrity. He did all he could to prevent me from getting the car, which I had "reserved" thru their online reserve process. He simply ended the issue with a voicemail saying he sold the car to the other buyer and would let me know if anything else comes in. No apology, no effort, no integrity. Very unfortunate from a "manager" level employee.

I've always had quick and responsive service with the service team in Bellevue. Whether it's a simple oil change or invasive work, I am happy to take my Jeep here, knowing it will be well taken care of, as I will be too. I've used their shuttle service and rental car anytime it's taken longer than 20 minutes.

Great fast service from service manager. Friendly shuttle driver made drop off and pick up a breeze. Will bring my car back as additional service is required.

Trying to get a refund on unused warranty. We've made numerous calls to the finance department. No one will answer are calls or return call this has been going on for two months now. I'm to the point of contacting and filling a claim with the better business bureau.

First time buying a new car and couldn't have asked for a better experience. Professional, thorough and courteous.

Love my new Jeep! It's super nice! Happy I came in and happy they showed me the best car for me!!

Great experience from start to finish. I came in for an oil change and they fist informed me I needed some updates to the computer. They also showed me how my cabin air filter was ready to be.changed so my air would flow better and cleaner. Car was returned clean. Service was very friendly.

We didn't end up buying from them, but we were impressed with the quick response times and the professionalism that they showed. We will not hesitant to buy from them in the future.

Very professional and it was a real treat to be treated that way!

Nice sales staff. However the car service is bad. We waited for 2 months to get our car out of service.

The buying process was ok, not great. I had an appointment and it took nearly 6 hours from said appointment to purchase vehicle. I was in 2 days prior, and the wait was long so I had to leave. I put a hold on the van. Fast forward to July, I am owed a $1000 rebate from an autographics wrap. My emails have gone unanswered. My numerous phone calls have not resulted in anything. I give a one star because so far, service is poor. I am still owed $1000.

Brought my car in for some noise. was a busted exhaust manifold. They quickly repaired, offered me a rental and didn't even blink that it was a warranty claim.

I was working with Chris and Leon in service he was a great help.

Extremely efficient and friendly, although the Takata air bag replacement took a little longer than anticipated, AutoNation Bellevue stayed on top of it.

My wife went in to have her standard oil change. She was told that her rear brakes were down to 3mm of brake pad and that she needed them changed immediately. The sales manager pressured her to the point that she left angry about the experience. On the way home, she stopped at Les Schwab to have them inspect the brakes. The pads were at 7mm and she was told they could wait until fall before being inspected again. The happened on June 30th, which is the last day of a month and a quarter, so I can't help but believe the sales manager was trying to make his quota. We'll NEVER get brakes done at AutoNation Chrysler Dodge Jeep Ram Bellevue and are looking for a new dealership for regular service.

It was a good experience. I didn't feel pressured.

well, i know things can happen, but... recently took my 2005 dakota in for a air bag inflator replacement, for a recall, they had the truck all day, went to pick it up, wasnt ready, finally they tell me, they broke adjuster pin on rear brakes when doing 21 point safety check, i said why the safety check? they said i requested one, i did not. finally the truck was done, I drive home, park, go to set parking brake, and it went all the way to the floor! The mechanic didnt bother adjusting it at all, makes me wonder if i have an accident, will the air bag work ? not going back there!

My Jeep has been in twice and nothing done. Some electrical and bad A/C issues. Service has my vehicle both times for a week and hadn't start working on it. Nothing but excuses like they don't have the ability to fix A/C machine is not working. Jeep of Bellevue???? Not so good.

We are visiting from Utah. The starter went out on our otherwise reliable 2006 Grand Cherokee. Our Roadside Assistance was going to have us towed here so we called and they said, "No, we can't see the vehicle for 2 weeks." We told them it was an emergency and we had to get back to Utah. Same answer. We had it towed to Kirkland where they looked at it the same day and fixed it the next day. If I could give them a ZERO, I would.

Very friendly and helpful staff! Hal was incredible

Completely professional and customer oriented organization. Shout out to Chris on the Blue Team!...

The team representative that takes care of my truck is great. My primary reason for not giving higher ratings is that they do not do "loaner" cars when work on a vehicle. It is nice that they offer a car wash voucher, although I think they used to return the car washed once they worked on it. That part I do not mind, it really is more so that a loaner vehicle would be very useful, as some dealerships do this if not just to advertise newer models.

Courteous efficient service. Done on time and for the stated prices. I used this location due to poor service issues elsewhere. Service tech was very helpful.

Well, I drove up here after I inquired about a Jeep Patriot. It was the only one they had, and it was a pretty long drive for me. I took my dad, we planned to go to Chic-fil-a afterwards. We get to the dealership and the salesman can't find the car. Like, it vanished. It's not on the lot, not on the lot next door, and it's not in service. I waited almost an hour to be told it's not here. And worse yet, Chic-fil-a had a line 20 cars deep. Bad day. Luckily, I stopped by the Chic-fil-a in Tacoma and it was a lot less busy. Finally, redemption. But for the dealership, two stars.

Unfriendly staff and slow

Overall good service. Detracted star because I took my Jeep in for issues with my clock and 911 phone capability a few months ago and instead of running diagnostics they said a software update would fix it. The software update did NOT fix the problem and I had to take it back in a second time (along with another issue - exhaust rattle) and they finally properly diagnosed the issue which requires a total radio replacement. To get to 5 stars, I would request they move from hypothesis to actual diagnosis to avoid multiple visits and multiple deductible charges to their customers.

Have had my Jeep for 3 yrs- lease almost up but plan to keep the car -it needed a $30 000 service

One star because I have to in order to submit. The service writer (Leanord) was rude, codascending, and extremely un-accomadating. As the 'face' of the dealership, he placed me on the defensive right from the start by asking me if my 'obvious' modifications (snorkel and wench) caused any unsafe conditions that he should know about!? My Jeep Rubicon was in for 2 (wow) recalls. Loaner car from enterprise was filthy. I purchased my Jeep from Bellevue Dodge,Chrysler,Jeep, and will never buy from them (or Chrysler) again. Leak, leaks, leaks on the freedom top for 7 years Chrysler will not stand behind. Leaks led to rusty components, moldy carpet and inner ceiling, and failing electronics. Now that I'm out of warranty, it's time to trade..... I'm going Toyota instead of Ram. This coming from a 5 time Chrysler (brand new) car/truck owner. Good by Chrysler!!

We have used Auto Nation Bellevue Dodge, Chrysler, Jeep since 2010 for all of our Chrysler/Jeep vehicles and have always had outstanding service no matter what service was needed or performed. I would give this dealership 10 stars hands down.

Good dealership, friendly to work with. Ramon helped me with pricing options over email first so it made the process (mostly) painless once I went into the dealership. The only reason I didn't give 5-stars was because the wait time to sign the paperwork was still a little long. And, the test drive was short (no freeway) and not overly informative. Would definitely consider them again in the future though.

Ivan will immediately put you at ease, treat you with the utmost respect, and is the first honest car salesperson I've ever worked with. The finance dept made purchasing the Jeep a breeze. Highly recommend this dealership!

Great service, Kasra was very helpful and made my shopping experience way easier. thanks.

The service department is not organized and gave me incorrect information twice

Customer service was great, once I got in there, people friendly, knowledgeable and accommodating. However!,, nobody answers their phone. If I could talk to somebody to schedule maintenance, I would bring to truck here more often instead of a third party. No answer phone...No customers..

Leonard Mayorga was very helpful in solving a brake problem with my Town and Country! 10 stars!

This was my third scheduled servicing appointment at this place and I like their service. The technicians know their jobs and do a thorough assessment on the vehicle. My experience personally has been pleasant will recommend this place

I had a great experience at AutoNation in Bellevue. They had great customer service, and it was a very welcoming environment. They sold me a 2004 Mitsubishi Galant as is and it runs and feels great!

Quoted one price, upon pick up was charged 25%(60,000 mile service). I picked up my jeep after the service dept was closed(after I got off work) so was unable to speak to anyone FROM SERVICE that day. Went back today when they were opened and after having no explanation for why cost was more than the original quote, the service guy pointed out that I signed for it(paid for it) when I picked it up-Yeah because the other option was to leave my car there and come in when service was open(and I took off work)?? Really? That's your explanation as to why YOU charged me more than you quoted. Nice deflection from my question-It's all my fault. NEVER will I go for another service here again.

Not at all a good experience from the moment i entered the dealership. We were unattended for 10 mins and have to ask the reception guy to help us find some agent. My agent was not interested in providing me with the required information. He told me the prices are totally non negotiable and that I should look for something else in my price range (very rudely). My test drive ended in 5 mins and that was ONLY around the block and not on highway. Customer service is the first impression you get and mine was horrible. Will not recommend this dealership to anyone.

When I had a problem concerning my water pump on my dodge 2500 the service crew got me into service the next day on a Saturday and lent me a loaner vehicle for free. My wife was out of town and it was my only means of transportation. They did the work quickly and minimize the stress in my schedule!

The Service Department is terrible! They don't answer the phone, and don't return voicemails. I recently left 2 voicemails for the Service Manager "Will" and never heard back. It's no wonder why the service team is lacking, they've learned it from their leader.

Service on our Grand Cherokee has been excellent.

Great service ! Srevice mrg, Chris Rider is the best. Went the "extra mile" to ensure that I received quick, quality service on my Ram. Very satisfied !

The purchasing and maintenance service we received has been great. The only drawback to the facility is parking is very limited and can be awkward to move your car into the facility for service or exiting when it is done.

Very rude staff. Hangs up the phone when they are busy instead of telling you

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. I once cancelled a service and requested refund from them. The first promise due date for refunding me is 3 to 6 weeks. Then the promise changed to be 2 months when they missed 6 weeks due. It has been 90 days. Have I received fund? No! Even no letter or a phone call for explaining. I came to the store 6 times for the issue. Every time I talked to the finance manager, I was told to wait and the he will call back, but he never call back even once. They are very professional to say the responsibility is in their partner and they will call the partner but cannot do any other thing. A funny conversation just happened between he and I: Me: how many customers experienced same issue with me? AutoNation: A lot. Me: what's the longest waiting time? AutoNation: Almost 90 days. Me: I have waited 90 days. Now I am the longest one. Will you do anything for me? AutoNation: I will call them on next Monday and then call you. Is it ridiculous? A worse thing is there is no way for customer to find their manager and escalate any problem. After came to the store 6 times, I asked to talk to their manager and was refused with a joke given: Bill Gates won't meet MS customer if the customer wants. When I ask is there any customer service for me to leave comments or complaints, he said there is no that kind of customer service in AutoNation. Okay, I will keep post till I receive my refund. For every customer with the AutoNation, I will give my best wishes to you that after you bought car from it, you won't cancel any service, you won't trade in you car and you won't need to come back and 'bother' them. After you submit your check, you are not treated as customer anymore.

Not purchase related, but: Noticed today that someone forgot to take out their keys in a 2015 black Dodge Ram 6.7 out of their car, so I called someone over to come and see what happened, and I reported the incident to one of the managers at the sales desks, sales managers were very happy to report the incident, so I tried to open the door, but it was obviously locked (because the key was inside the car).

Best car buying experience I've had in a very long time. Sales team and finance team were super helpful, friendly, knowledgeable and easy to work with. We found the car we always wanted and got it at a price that we were comfortable with.

The Service Dept. provides the worst service I have ever seen at a dealership! They rarely answer the phone when you call and they don't even return phone calls. I recently even called the Service Manager and left a couple messages for him and didn't get a call back.

Ivan was very professional and made my visit and purchase very transparent and seamless.

Came into the Bellevue auto nation Chrysler dealership looking for a good deal, and we left with the best buying experience I've ever had. They're not salesman, but friends who care about your buying experience. We packaged a few items with the car and it ended up being such a great deal for the money we spent. Maged was the guy who took care of us, and would recommend him to ANYONE who wants a genuine experience at a dealership.

Ended up buying in Tacoma since they didn't take me seriously.

Ramon was awesome and so was everyone. This was the quickest car sale transaction I've ever experienced. The offer they quoted was great and the price never changed. They sold this car because they worked with me on my limited available time. Everyone was polite and there was no pressure. Wow! Thank you !!

Just bought a Jeep Wrangler Unlimited (Rubicon Recon) & i must say they service and attention have been outstanding. I can only recommend you pay them a visit if you are out looking for a new car.

The sales people here have little time for dealing with people not in the upper echelon​ of the middle class. The only good thing about this place is the coffee machine in the waiting room. I will drive a bit farther south to Tacoma and go to a dealership that treats you with respect.

I am a student. I bought the used 2006 Hyundai car which is in a good condition. The price really fits my budget. So far, I think it is worthy to buy this used car.

Super easy to deal with. Fast process. Shawn Bedker knew exactly what I wanted, explained everything very well and and was a nice guy through the whole thing. I never felt hustled and didn't have any of the usual car dealership experience with haggling. What I asked, they did. Thanks for a great experience. I love my new Jeep

Just bought a new truck through Mike Paulsen. Great experience and we love the truck!

The work was done quickly and staff was accommodating.

I have been looking for a Land Rover for months and I found a used 2013 LR2 with a little over 17,000 miles online at Autonation Chrysler Jeep in Bellevue. I stopped in just to peek in the windows and was immediately greeted by Marvin Rivas. Being a woman with very little knowledge about cars, I wasn't planning to purchase without my husband there. Marvin made me feel very at-ease and I ended up purchasing the car of my dreams at a price thousands below blue book the very same day! I have had the car for about 2 weeks and I love it more every day. Marvin called me the next day to follow up to make sure I am satisfied, which I certainly am! Thank you Autonation and especially Marvin Rivas for making this such a fantastic experience! I will be recommending Autonation of Bellevue and especially Marvin to friends and family looking to buy a car. Thank you so very much!

Warning - employ deceptive techniques

Let me start by complimenting Marvin and Ivan. They are a great team! Shawn however, he's a different story be very careful when working with him, be informed and understand your numbers. I was told the numbers I was looking at were "voodoo" numbers. Doesn't instill much confidence in a buyer. No matter how hard I tried and no matter how clear I tried to be I couldn't get a straight answer. I understand the dealer is in this to make money and I appreciate that, I just don't like being led astray, essentially a shell game. I've leased many vehicles and this by far was the most unpleasant experience. And if it weren't for the weather I'd be very upset at how much time I wasted. If you chose to buy or lease here, come prepare with knowledge and make sure to understand your numbers.

While we have had great experiences buying our cars at Jeep (3 of them) the service on them has been below our expectations. We recently had a "Check Engine" light come on and were told it would be 10 days before they could even look at why the light was on. When asked what we should do they said to drive it and hope it doesn't die. This isn't the first time we have had long delays waiting to have something assessed. When we purchased our Jeep Grand Cherokee (2013) we got the extended super warranty. Not much help if you can't get the car into service when it's needed. The service group is over booked, understaffed and not very helpful. You sell lot's of cars there, get some additional help Jeep! Sales 5 stars. Service 2 stars.

These people are awful. We traded our car in, that we owed very little on, for something that cost only a third of the price. We signed over everything and had to call the next day to give the correct payoff in order to get the check for the rest of the amount. Call the next day and can't get ahold of the one and only finance guy, Stacy. We find out from someone else that the earliest we'll get our money is two weeks from now! They never said that at all and that's not even a reasonable amount of time. We keep calling to talk to the manager but he won't call back. These people are cheats. I don't understand how people can live with themselves cheating people. Don't do business with this dealership. We've only had the car a couple days so who knows how reliable it's going to be. If their business practices are any clue as to quality we'll have no transportation soon.

Their managers always say they are busy, and they don't want to treat you very well. I will not recommend anyone of my friends to go this place for any services. I'm so disappointed about how they treat me impatiently. It's true someone said before, they always ask you to wait, they always say I'll call you back but never do this. Nobody want to just wait and know nothing about what's going on. Worst experience ever!

I have been spoiled at Towbin Dodge while living in Las Vegas but Dodge of Bellevue is AMAZING! Ramon in sales is awesome, I said my needs and budget and he hit right on target. It helps when you are realistic tho, my son got his first financed car and Ramon, Ali and the awesome guy behind the number counter are amazing! Thank you for the wonderful experience and showing my son that buying a car isn't that bad. Thanks guys!!!

I can't even find a way to give enough praises to my experience at AutoNation CDJR. I went there after going to a Jeep dealership in Kirkland and it was a completely different world. I was treated so professionally with absolute transparency. I worked with Shawn in sales and he was beyond what I would have asked for in a sales representative. He supported me over the course of a couple weeks through my shopping and buying process. I am VW buyback customer and he never once hesitated to be patient through my process. He explained everything clearly and honestly. I never felt that there were secrets or surprises waiting for me around the next corner. He was very knowledgable about Jeeps and considerate of budget without compromising on what was important to me. On the day I made my purchase, I worked with Ali in finance and he was also very personable and professional. He made the experience stress free, explained everything very clearly, didn't rush me, and supported every decision I made. Shawn spent as much time as needed explaining every bell and whistle on my new car to me and even invited me to come back to have practice learning some of the new features that I was still confused with. I give my highest recommendation to anyone in the market for a Jeep to use this dealership. I would also highly recommend this dealership to Chrysler, Dodge, and Ram customers. In the market for something else? Use an AutoNation dealership. The experience of a publicly owned dealership was world's better than privately owned ones.

Ramon was absolutely amazing and made trading/buying my car a seamless process. I definitely recommend them and will go back when its time for a new car.

My experience at AutoNation was very positive. Mike Paulson showed me exactly what I was looking for and it was a done deal. The professionalism was great. They went above and beyond to make everything work out. I'm very pleased with my truck and will recommend them to anyone looking for a vehicle. Thank you very much!

had been talking to someone from this company for about two weeks before I made my appointment to go in. During this time I told him what car I was looking for, and talked numbers. I made the appointment after being told that my ideal car was there, my back up car was there, my credit check was complete, what my final numbers would be, and a back up for the salesman I was talking to just in case he couldn't make it. The car I was looking for was a black black top dodge dart. When I arrive, neither of the salesmen are there, and that should have been a red flag but I stayed. Unfortunately. I get set up with a different salesman only to find both the cars I was looking at are gone. They have two left, that are the basic package.. One In red. And one with red trim. On the dash. Originally I had specifically said no red. Another red flag, but I' decided to roll with it. After the test drive I decide to move forward, because this car was not the black top version or the sport version logically speaking it should be less expensive then the numbers originally discussed. Wrong. So so so wrong. It gets worse. They act confused when I ask How the numbers look with my credit. Apparently they had never run my credit, the numbers I had talked about after my fake credit check were simply examples, so they have to run my credit again... Red flag. But OK I'll wait while they do it. The numbers come back more expensive, with an interest rate twice what discussed previously. They tell me that it's because I have no credit as a recent graduate, and that I won't get a better deal anywhere else because of that. The car was great, the service not so much. I left without buying, and was contacted later by a manager asking what had happened, she never responded to my email. If you want a dodge go to a different dealership. I will never recommend this Chrysler dodge and jeep dealership in Bellevue.

We visited them twice the first time was better but we were waiting for the manager to call us back and email us some information, and after a week of waiting we decided no go there again. The second time there was the worse, they had no salesman but they still had us waiting for half an hour for nothing. There were three people stopping by the desk we were sitting trying to get our information ( which they already had from out first visit) I guess just to save some time before someone could have helped us. We would appreciate it if they were to tell us that they don't have someone that can help us and we would come back later, but to have us wait there for half an hours just to tell us they can't help us that's rude and unprofessional! We went to a different dealership and they were all much better and much more professional then this place!

Called on 1/11/17 to get a quote on a single blown head gasket in the left bank of my 2008 Jeep Grand Cherokee. Was given a range of $1700-$2300 to fix because they needed my VIN and other information from me to decrease the large variance. I called back 3 days later to give the remaining info and talked to a woman who then gave me a quote of almost $5000!!! I laughed over the phone because this quote is ludacris! If it was truly that much to repair, why wouldn't they tell me to save money and buy a rebuilt motor for around $4000. This place is terrible in their price quotes especially when Seattle Jeep quoted me at $2100, Renton Jeep quoted me at $1850 and Tacoma Jeep quoted me at $2200. You lost my business forever AutoNation. I will never buy another car from you or get my car's serviced with you!

Bought and signed for my first car on Tuesday and Kamel Khadri was awesome. Very helpful and gave me a great offer. It was nice to have a car salesman as excited about this experience as I was. Also encouraged me to stay in touch with him in the future for questions and anything I might need. Overall amazing car dealership and Kamel will definitely set you up with a great deal and make it a great experience.

Everyone was very helpful and friendly. The process seemed to take a little longer than I wanted, but in reality it was only about 2 hours from the time I drove in with my old car and drove out with my beautiful new car.

I had a great experience, Josh was friendly and knowledgeable but not pushy, and the car is in great shape. Their warranty is also awesome.

This is hands down the worst Dodge dealership in the state of Washington. I own a Challenger Hellcat and was treated with horrible customer service. Regardless of what vehicle I should receive top notch service anyways. I was disgusted by the service department here. I will be writing a letter to the appropriate entities. This dealership does not deserve to be boasting the Dodge logo. I have lived in Bellevue for 30 years! I'll make sure no one I know deals with this place. Going to Kirkland Dodge is worth the drive!

Very pleasant buying experience.No pressure and good price.

I've left the service department two messages and called five times in the past week trying to get a question answered and all I've heard is crickets. Not a call back. Very poor form. FYI my wife and I are existing customers. SMH! Update: The Bellevue dealership has a new service manager. His name is Will. I just had a nice talk with him regarding the service department. He's aware of what needs to change and I'm confidant he will turn this service department into a polite experience for their customers. He also is taking care of my blinker issue free of charge. No five star review yet but have confidence that my future experiences will be much improved.

Management and sales staff were very helpful every step of the way in finding the right car for me, very patient and pleasant as well. Leith and Shawn did all they could to meet my budget requirements and get me the best car at the best price. Very satisfied with all they did and am enjoying my new Cherokee.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

Our experience with Hal was very good. He was friendly and knowledgable, and even drove our car back to our house for us in West Seattle. The only reason for the four stars instead of five was because it took the financing person over 2-1/2 hours to call us into his office, even though we were paying cash and not even financing the car. Other than that, our experience was great. We've only had the car for a couple of days, but so far there have been no problems! We highly recommend Hal if you're looking for a used or new car.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

So thankful for a pleasant buying experience from our Sales Associate, to no pressure in discussions, to going over the vehicle equipment.

I'm guilty of using reviews a lot more than contributing to them, but I did have an excellent experience purchasing a Jeep Cherokee last week from Joshua Wallace at Autonation of Bellevue. I didn't need to visit the dealership until I was ready to check out the vehicle and sign the papers - they made that happen. I wanted a very specific configuration of vehicle - they made that happen. Josh focused on finding me what I wanted and addressing questions/concerns rather than pushing the sale. A bit refreshing. Many thanks. Happy Holidays.

I lease a Jeep Cherokee here and had an amazing experience. Shawn Becker is an absolute rockstar! Shawn was extremely kind, friendly, patient, and helpful. I would absolutely recommend buying a car from here. The sales people made me feel relaxed and under zero pressure. Shawn was kind enough to find a Jeep for me with a good price and all equipment that I was dreaming off. I definitely recommend this dealer.

They are fast, friendly, informative and caring. Love there 3 yr oil change package �

Purchasing a new Jeep from Ivan was the easiest auto purchase I have ever conducted. He was so friendly and accommodating (he even came to my house to pick me up and take me to the dealership) and knowledgeable about all the vehicles offered. Because I was purchasing this vehicle as a gift for a friend in need, Ivan showed genuine compassion and worked to get me the best possible price.

I was looking to replace our old 15 year old car and located a used car with low miles and in very good condition. I purchased what I was looking for for a very fair price and the whole process was quick and smooth without haggling.

I bought a new Jeep Grand Cherokee Limited from Hal Grant at this location in Bellevue. I'd recommend Hal to anyone searching for a new car. He is very well informed on the vehicle details and is a careful listener to a customer's needs. We got an excellent deal and never felt pressured. After running out of another dealer recently due the full court press by the sales manager, the overall experience was the exact opposite. I hope the service after the sale is just as good and the buying process.

I had such a great experience! Found the car I wanted online, reserved it, showed up for my test drive, traded my car in and got exactly what I wanted! Josh and Chris were super friendly and helpful, even looking into other financing options to save me money. I couldn't be happier with my new Jeep! Thanks guys!!

Do not, I repeat DO NOT buy a car from Autonation. Of all the vehicles that I have bought in my life, or have been apart of the buying process, or even sold when I was on the sales end of things, buying my Jeep has been by far the WORST buying process I have EVER experienced in my life. First off, it took 3 days to buy my car from the moment I walked in the door to signing paperwork and officially owning my vehicle. Secondly, after signing the credit app, over 60 inquiries were done on my credit from pretty much every bank and credit union and loan house you can think of. On top of this, they forgot to have me sign a document during my initial signing process and did not inform me of this till almost 2.5 weeks since buying the car. Because of this error, it delayed the pay off of my car loan that I sold to them (which I had no idea this was happening). I finally signed the document and sent it back to them and thought everything was completed at this point. Last week I got a credit alert stating I was 30 days late on a payment (I haven't made a late payment in YEARS) and after logging into my credit reporting app, I was informed that my previous auto loan was 30 days late. How you asked? Because the dealership took 38 days to pay off my loan when they stated that it would only take 10. After raising hell in their dealership, they basically told me that they fucked up (duh) and the only thing that they could do at this point was give me a letter on official letter head from the GM saying that they fucked up. Did they give me that letter? Yes - but they put inaccurate information in it (wrong year and model of the vehicle I sold to them). Yes - I now own a beautiful Jeep that I love and am so happy to own, but after this entire experience with Autonation, my credit score has taken an almost 100 point hit (70 points due to this "late payment") and now I have to go through the entire disputing process (wasted time) on all 3 credit bureaus because they're irresponsible idiots and didn't pay off my loan like they said they would.

I bought a new Dodge Dart at a very good price, and the car drives very well, I'm very pleased with it.

Service was unknowledgeable, and worse, unwilling to acknowledge Dodge service bulletin, surrounding my ram 2500, with respect to an occupancy sensor fault service bulletin published almost 2 years earlier. Brought my ram 2500 in 3 times over a year + concerning an engine light that kept going on and off. I had a previous diagnostic done at another dealer when I was travelling across country specifically calling out the fault codes and at each service visit got the following avoidance excuses: 1. First time I was told that “if engine light wasn’t on during service, nothing they could do”…later learned that was bull, service fault codes are stored. Keep in mind I specifically presented previous dealers diagnostic specifying fault codes identified. 2. Second time, told “never heard of overly harness replacement, etc..” again despite me presenting specific previous diagnostic. 3. Third time, finally had it and spoke with service mgr., who at first dismissed service bulletin because “I found it on Google. He said anything could be on Google”, despite the fact the bulletin was straight from Dodge. 4. Finally AFTER 3 PREVIOUS VISITS EASILY WITHIN WARRANTY PERIOD. learned the fix was over $600 and I was close to end of warranty. You tell me purposeful or incompetence, hard to say. Finally pushed service mgr. and they fixed, luckily I still had 3000 miles left in warranty. In the end got it done, but a truly miserable experience. At this place ALWAYS PUSH FOR WARRANTY REPAIRS. Had I not been a true ass about it, I would be out over $600 for something that was mfg. fault/ warranty fault. BUYER BE AWARE!

Kasra and Ali took care of me, and made a usually stressful process easy. There is no haggling at this dealership since corporate sets prices, but they work hard to earn your business. I felt they were honest and want to take care of their customers. I was little bummed about the trade in price, but the car I bought was well under book and exactly as described. I set this up remotely and it was a bit unorthodox situation, but Kasra was helpful and professional the whole time.

Pretty good experience and 5 stars to Ramon! I would definitely recommend buying a car there. Keep it up!

The Vehicle I intended to buy was sold a few hours before I arrived there but the salesman was very helpful in trying to find a vehicle that got my need.

Very trustworthy

Very friendly, great service. Honest about costs and alternatives.

My wife and I bought a Jeep Grand Cherokee from Ramon Ramirez at Autonation Jeep in Bellevue. My son purchased a Jeep Wrangler from Ramon six months earlier and we had a great experience both times. Ramon is very knowledgable and low pressure which we appreciated, and we felt that we got a fair price. Everyone at AutoNation was friendly and efficient and made the car buying process simple. We would definitely go back and highly recommend Ramon!

Leonard was fantastic when my Jeep Grand Cherokee experienced a system failure. He took the vehicle in right away, bird dogged the problem and fixed it immediately. I so needed my vehicle and he delivered. My Jeep is now running well and safe because of Leonard and I truly appreciate his quick response to my problem.

For what was a bit of an emotional "change" of cars for me, JOSH WALLACE was very relatable & understanding. He allowed the buying process to be what was right for ME when so many other dealers I had visited could care less! The whole team (Paris, Michael) @ AutoNation Chrysler, Dodge, Jeep, Ram of Bellevue was wonderful to work with & made getting my Jeep Grand Cherokee dreams a reality!

Chris is the best in the biz! Always friendly! Always thorough. Makes the car repair/maintenance process a lot more enjoyable.

Good but took longer than expected.

Timely and professional service. I have bought several vehicles form this dealership over the years and have always been treated well. I am very happy with their sales, service and parts and will, more than likely, buy my next vehicle from them.

Bought a Ram 1500 Laramie Limited and could not be happier. The truck is perfect for us, the price was great, got a fair price for our trade in. The overall process was great and so was Shawn Bedker.

We drove to Bellevue to buy the Jeep we found on the internet. It's a good car and we got a good deal. The sales rep did a great job.

Horrible, as I pulled up a sales guy was outside on his phone. Looked at me then went inside. I walked around, and left.

Good work; but did not re-set fuel-filter digital gauge to show 100% life remaining on new filter (still read 19% remaining); rotated tires but did not inflate tires to desired air pressure's.

I had a very pleasurable buying experience. I was greeted promptly and after explaining what I was looking for was shown a good inventory. No pressure and good follow up. Kasra was professional. I had been shopping for cars over the past few months and an observation I have is that most dealerships when busy, typically did their best to be attentive. For this purchase I took my time in choosing and when the transaction took a little longer they all stayed late on a Sunday night to get it done. Thank you

These 5 stars go to Ramon! If you decide to buy a car, go to him as he is fantastic! He was patient with me and let me consider all my options. He was also honest with the price. I would give him 6 stars if I could because he went to get my Jeep Wrangler from wherever the train drops it off on his day off and drove it all the way back to Bellevue so I could have it a couple days earlier!! This was incredible on his part and super important to me as I had family and in-laws arriving the next day and having my car to pick them up, etc. made life so much easier! He also made sure to follow up to make sure everything was going okay with the car. Thank you again Ramon for everything!!!

After visiting a couple of competitors, Autonation was a refreshing experience. The purchase was smooth and painless. The people I dealt with were friendly, knowledgable, and made you feel welcome. Low pressure and I would have to say...easy. Thanks.

I had a very good buying experience at Auto Nation. No pressure, genuinely nice and very helpful. I would definitely recommend buying a car from this Dealership!

We bought a 2016 Dodge Journey from Autonation this last Monday. Mike Paulsen was the initial salesman that was helping us out, but once everything was said and done we had spoken with another Mike there and the Sales Manager, Walley. All stand up guys, they really helped us out and made sure we were happy when we left. We even forgot to sign a couple documents correctly and they sent someone out to us instead of making us drive back there from where we live. I will definitely being going back there for my next new car! Thanks Team Autonation!

I always know that when I come in for any reason my car is handled with care, serviced without ever having any issues and is done timely and thoroughly. I made an appointment online, which is very convenient and came in for the regular 20k servicing and used the shuttle service to go to the mall and kill some time. Customer service from Chris Holbrook, is excellent. I am sure all the service techs are great but Chris has always been above and beyond.

Not a good service.

Work was done on time and for the expected charge. The staff was helpful and courteous. The only challenge was having to wait over a week for an appointment.

Car serviced for recalls and an issue that was addressed

Very good purchasing experience. Sales person was very knowledgeable and friendly and the finance department was very efficient. Have purchased there before and would purchase there again.

Visited the service department for an oil change. They seemed to do great work, but my "change oil" message did not get disabled. Will go back to request this update.

Came in for my 4th visit regarding my brakes screeching and finally got resolve with the assistance of the Service Manager.

The work that was performed was fine. It was just an oil change, so nothing very challenging. I was frustrated that I could not make an appointment. I waited for over 2 hours for an oil change. I'm also annoyed that I can no longer have routine services performed at the Hyundai dealer where I purchased my car. Now I have to take my warranty issues to Hyundai and my maintenance issues to an AutoNation location. The closest AutoNation location does not take appointments for oil changes.

Fantastic. Rear break light needed replacing...not particularly easy on the new cars. Called Chris Holbrook at Autonation service in Bellevue where I bought the car and he said bring it by I'm here all day. stopped by and he immediately went to the parts depart5ment to get a bulb and tool and replaced it while I waited. took about 5 minutes! No charge!!

Friendly, helpful, honest, no hassle, no pressure They found the car we wanted, they met our price, we inked the deal

Our SR light came on and when contacted the service department we were told not to drive it and get it in right away. We had to wait a week for an appointment. Took it in at 8:00a.m on a Monday, called twice in the afternoon for status. Told they had to keep it another day, Tuesday after 3:00 p.m. got a call to pick it up. Told that they could not find out why the light came on and we were charged $136.00 for nothing. After over 16 years of using this service, very disappointed!

Joe Murphy and the service department did an excellent job and even emailed me their estimates so I could forward it to my husband to discuss. If you need service on your vehicle, I recommend this dealer. The only reason I did not give them 5 stars is their shuttle service that I had scheduled the day before left me hanging in the morning for over an hour and never did end up coming. Shuttle service begins at 8am and the driver heads out with those waiting at the service department for a ride. The driver finally called me at 8:35 am and asked me where I live. He stated he was at Eastgate and did not have time to come pick me up since he had to be back at the dealer at 9am to pick up those waiting for a ride. I am 15 minutes away from Eastgate and it takes another 15 minutes to get back to the dealer. I think it is reasonable for those waiting at the shop to wait an additional 5 minutes instead of making me wait for at least an additional hour. Joe was willing to make arrangements for someone to get a loaner vehicle and come pick me up that day, but I declined the offer due to a meeting I had scheduled at work. The shuttle did come pick me up the next morning, but I really didn't need the extra stress the day before.

I had an amazing experience leasing my 2016 Jeep Cherokee here with Kamel Khadri who is an absolute rockstar! Kamel was extremely kind, friendly, patient, and helpful. I would absolutely recommend buying a car from here. The sales people made me feel relaxed and under zero pressure unlike I did feel at other dealerships. They took their time to find me the deal I was looking for!

I have had a lot of cars. Lexus, Mercedes, Honda, etc; and no service department outperforms Bellevue CJD. Chris is the best!

Enjoyable experience. Would recommend dealership to family and friends.

Very bad experiene with service department

I had a very negative experience with the service department. I was chanrged for work that should have been covered under warranty as I was initially told when I dropped vehicle off. I drove my Jeep in to the shop and had to have it towed to another shop to do repairs after I found out that it was actually not a warranty covered repair but by that time they had torn apart much of the Jeeps rear end and then charged me even more to have it put back together just enouph to get it towed to another shop. This experience will effect my desicion to purchase another new vehicle from this dealership in the future.

Internet sales staff are incredibly rude. I had worked a deal out before driving 3.5 hours only to have the price different. When I looked to my wife and said lets go home the salesman said "yah, just go home" as he walked off

good overall. but took longer than expected.

JOE AND HIS TEAM DID A GOOD JOB THE CAR WAS FIXED ON TIME

First scheduled appointment for an oil change on a new truck took one-and-a-half hours. Second scheduled appointment for an oil change and tire rotation took two hours. Reported a slow leak in one tire which was 10 lbs. low at the time, and was told they could not find any leak... they did not pump the tire back up. You don't want to be in any hurry with these guys.

Brought in my Jeep for hitch wiring and 2 outstanding recalls. Basic plug and play wiring turned into $400+ and they wouldn't even wire in the brake controller, so I passed. Then after the recalls my window module and cruise control didn't work. They covered the window module (good on them) but wanted to charge me for the cruise control, which worked fine when I left it with them. Just not right. I liked the service rep but was disappointed with the service.

First scheduled appointment for an oil change on a new truck took one-and-a-half hours. Second scheduled appointment for an oil change and tire rotation took two hours. Reported a slow leak in one tire which was 10 lbs. low at the time, and was told they could not find any leak... they did not pump the tire back up.

Mike, Wally, Ali and Larry were all helpful in their own way at helping me get the vehicle I truly wanted. Mike was very knowledgable on all the features of the Renegade. Thank you for making it all happen.

Basic oil change went well. When I asked about changing the fuel filter they couldn't. I believe the answer was no tool.

I was having my car serviced. It was good experience.

Ivan was an excellent sales rep. He provided us all the info we were looking for, answered all our questions and went above and beyond to meet our needs. He went out of his way to come in on his day off to deliver our vehicle and made sure it was in tip top shape upon arrival. A+++

After having horrible dealership experiences time and again, we found ourselves at AutoNation in Bellevue working with their internet fleet department. Mike was very reassuring informative and a great pleasure to work with. I know that when we are ready for our next purchase, it will be with AutoNation! Thank you for everything, we love the Durango!

Amazing experience at AutoaNation Chrysler Dodge in Bellevue. My wife and I had zero experience buying a car, and the folks at the dealer were super accommodating and patient. We were interested in a Jeep Grand Cherokee, and Ivan (big tall dude, can't miss him) was very thorough in his "tour" of this great car. He showed us every nook and cranny, and took us out for a test drive. After deciding on the Grand Cherokee, the actual buying process was straightforward. Ivan helped us fill out all paperwork, getting insurance, and getting a good rate on the car. Big shout out to Ali as well for all the help. Ultimately, this is a great place to buy your first car and to feel comfortable and at home while doing so. Thanks again to Ivan and Ali!

IT TOOK 2.5 HOURS FOR A OIL CHANGE. I WAS TOLD 1 HOUR. THAT IS AFTER GOING THERE TWICE FOR A OIL CHANGE AND BEING TOLD THEY DIDN'T HAVE A TECHNICIAN AVAILABLE. I HAD T WAIT A EXTRA 10-15 MINUTES AFTER THE OIL CHANGE WAS FINISH FOR SOMEONE TO GET OFF THE PHONE AND DO THE PAPER WORK IN ORDER TO CHECK OUT. I WILL NEVER BUY ANOTHE CHRYSLER AGAIN BECAUSE OF THE ISSUES I HAVE HAD OVER THE LAST 2 YEARS WITH THE SERVICE DEPARTMENT.

I went in for oil change and it took 2.5 hours. After going there twice and being told they were down a technician I decided to wait and was told it was going to be an hour. Once the oil changE WAS finished I HAD TO WAIT AN EXTRA 10-15 MINUTES FOR SOMEONE TO GET OFF THE PHONE AND DO THE PAPERWORK. I LOVE MY JEEP BUT WHEN I GET READY TO TRADE IT IN I WILL NEVER BUY ANOTHER CHRYSLER AGAIN BECAUSE OF THE ISSUES I HAVE HAD WITH THE SERVICE DEPARTMENT.

very helpful and expeditious.

Wait for an oil change was over two hours. People were friendly enough but refused to deal with the multiple recalls that are out on my vehicle. Happens every time I use the dealer for service.

Completed the process online to make an appointment for service with no issues, and got the usual result - on time with getting me processed in, prompt shuttle ride home, notification of requested diagnosis and estimate, and a phone call as soon as a delay was encountered. Completion call was at the promised time, shuttle ride was prompt, and processing out was quick and complete. No issues with completed work. As has been the case for over 2 decades, I will continue to do business with Autonation Chrysler Dodge Jeep Ram Bellevue.

Our 2003 Jeep Liberty started to experience intermittent electrical problems. We feared that these would be difficult to diagnose and costly to repair. The silver service team listened to our concerns and were able to efficiently solve these issues within our budget. Our great old car is once again a reliable partner thanks to a quality dealer.

No pressure sales team with great customer service.

complete new engine install. Could not be more pleased. Ram truck (2010) runs better than when I originally purchased new. All systems operating perfectly. Temp and pressure read puts accurate and providing correct information allowing tracking of break in period. Engine runs flawlessly with impressive absence of noise and vibration. No leaks, drops or disappointments of any kind. The only place I have experienced such fine service was Mercedes Benz after purchase of new vehicle. Extremely happy a tremendous improvement since last I delt with Dodge of Bellevue. Would highly recommend service rep and his entire staff. Philip Bellevue

Leonard listened to my list of concerns and said what his plan was.kept me informed of what was happening.I thought it was a great experience.thanx

We met Kamel at the store. Our English was not good, but he was very patient and helpful. With his help we finally found a great car. It was a pleasant experience.

Good communication with clients and good scheduling and shuttle services.

I had to call in each time to check on the status of my cherokee. Needed more feedback.

Overall good experience. A couple post buy requests fixed at no cost, but a couple others have no response.

Joshua Wallace at Bellevue JEEP just helped me buy a 2015 Grand Cherokee Overland. Joshua is an all around good guy that listens to you and gives it to you straight up, without the hard sale. A true professional. I highly recommend Bellevue JEEP over other local JEEP dealers I visited. Take my advice and save your time. Buy at Bellevue JEEP.

Got a good deal on a new car and great offer on my trade in. Obviously they are car salesman doing what they are paid to do, but definitely was a good experience better than some other dealers I have dealt with.

Very poor customer service and warranty service. I had my Grand Caravan at AutoNation for a total of 5 working days! to have a defective radio replaced. My break rotors are warped after 3 years of short distance use and warranty doesn't cover it. Repairs are more than double than at my trusted mechanic. I had to call 3 times to find out if my car was ready and didn't calls back after I left messages

Took my car in for its 40K mile inspection and service late for my 8:30AM appointment. My car was done before 2:00PM and I received two calls updating me on its status. Thank you Chris Rider.

Chris on the Blue Team is a real asset to your company. Great service.

The reason for the 4 stars: Our Sales rep, Shawn Bedker, was professional, knowledgeable, and personable. Mr. Bedker is the reason we chose to return to this dealership. He was laid back yet attentive - an excellent example of progressive sales techniques for our modern world. (It was nice to not have to deal with regressive stereotypical high pressure sales tactics.) The dealership was clean although, in need of non-cloth chairs. The reasons for the star deduction: The finance department was professional and friendly however, the wait to get into the finance department was much too long, especially for non-finance purchasers. Also, Autonation's practice of requiring non-finance auto purchasers to sign a contract obligating them to maintain auto insurance is questionable as they have no vested interest in the auto property post sale. I would purchase an auto from Shawn Bedker again should the need arise. And even given the constructive critique, I would recommend The Bellevue AutoNation Chrysler Dodge and Jeep to a friend.

One of the easier auto buying experiences, pretty laid back.

My oil and tire rotation was done in a timely manner . I was not told I had the wrong oil dipstick which showed a quart low after oil was changed . I found out online that this problem has been going on for 5 years . I went back the next day and got the correct dipstick . In the future you might let owners know when updates are in effect !

I was thinking of buying a Jeep Wrangler for sometime and I was not at the point of actually making a purchase. Auto Nation complemented my schedule, I ordered a custom Jeep and they made it happen with precise communication and facilitation. They never pressured me, gave me an excellent invoice price and the trade-in value for my car was very fair when the sales tax savings was factored in. I dealt with several different sales people and sales managers and they were all committed to excellent customer service! I would buy from them again and recommend family and friends!

Chris Rider in the service dept. is the employee that bosses dream of. He made the best of a day when they were short handed and got me in and out.

I think for the money spent on a new Jeep there should be a better Auto Store. More modern to be in line with the other places on the East side.

Very good

Had oil changed and tires rotated. They were very nice and professional when dropping off and picking up car. Also gave me a free car wash voucher.

I came into Bellevue's Auto Nation by way of referral from a friend. His contact at Auto Nation was Leith Ledger. I arrived and met Leith. Leith was great from the get go. Leith didn't pass me off to a sales rep, but instead took the time to work with me personally. Leith took me on the test drive and went over the all the accessories. He was extremely informative and knowledgable of the Dodge product. He presented a fair offer and the deal was done. This was an overall great experience. If I decide to buy another Dodge/Jeep/Chrysler I will definately return to Bellevues Auto Nation and see Leith.

Sales experience was pleasant. No pressure and we were able to test drive multiple cars and models as we explored our options. All during this process the sales people we engaged with, Ennis, Ramon, and Ivan were all helpful and not pushy in any way. Ended up purchasing a new Wrangler and we were very pleased with overall experience.

This car buying experience went really smooth. I traveled 170 miles as the vehicle i wanted was not in my location. The dealership was clean and treated me and my daughter with respect. Blaine and i traded email the days before me driving up there setting up the deal. How much the asking price the financing my trade in and so on. When i got there i met Blaine and immediately went on a test drive, A brand new 2015 blue Dodge Challenger RT. She was beautiful. The test drive over we started the paperwork. The paperwork with Blaine was over quickly. The only problem though minor was the wait for the finance manager, i don't know if was because it was Saturday or he was swamp. I waited almost 2 hours. I would have waited all day but i had my 11 year old Daughter and she gets impatience real fast. So i would recommend AutoNation Chrysler Dodge Jeep Ram Bellevue and Salesman Blaine any day and would purchase from them again.

I recently purchased a 2015 Jeep Renagade at Auto Nation Chrysler Dodge Jeep Ram Bellevue, it was the best vehicle buying experience Ive had. I highly recommend the dealership, and my sales guy Mike Corwin, he promptly called me after I made a inquiry on cars.com, had the car I was interested at the front door ready to test drive first thing the next morning , and was very respectful of the fact, I had to get to work, He found a car for me in my price range, and had the deal worked out while I went to work, I came back that night and bought the car, Everyone was nice, and respectful, not pushy at all! I got a screamin deal, and felt valued and taken care of. If you don live in the area it is well worth your time to come see Mike C.

Purchased a 2016 Rubicon. Super easy transaction. Dealership listened to what I needed and found the right car and processed the transaction all in a matter of hours Very easy group to work with

AutoNation had the car I wanted for a reasonable price. Paul was very nice and helped me try to get what I wanted. This mix of different people though that I dealt with and the different answers I got was very confusing and I ended up having to make a 3000 mile trip that wasn't planned. Also, I applied for my own credit and had the letter in hand, but it didn't say what they wanted. I wanted to avoid any more hard inquiries on my credit report, but even though they went with my original letter, AutoNation too created hard inquiries on my credit report. So to say the least I wasn't happy at all. I am thankful I have the car but dissatisfied with the communication.

I called looking to talk with someone regarding the purchase of a certified used Jeep. Regina, my sales person handled the transaction with professionalism and no pressure, she was awesome in everyway.

We were looking to buy a new van and the folks at AutoNation had the best deals. We were able to get a van with more add ons then we thought we would get for a cheaper price than we imagined we would pay. Also, it was hassle free. We are still receiving calls/emails from other dealerships that we declined. AutoNation only called when it was needed and went above and beyond our expectations.

Just bought a Jeep at AutoNation in Bellevue. Hal (sales rep) did a great job of getting me in the right automobile, at the price I wanted. It was a pleasure working with everyone I came in contact with.

Excellent customer service! My salesperson was Ramon, Wally, and Dave took great care of me through each step of the process and were extremely patient and friendly. They answered all of my questions, honored my requests in regards to features within the car and financing, and even got me a better rate than my bank did (as I wasn't originally planning to use the dealership for financing). I would definitely buy from them again!

Our experience was very good, Ennis was very great to work with. We found the perfect vehicle for the right price and financing. I would recommend this dealership, salesman, and the GM Terry! Thanks to you all

Our salesperson Paul Young was exceptional. The staff there were all friendly and fair. I would go back again!

good

I've been to many dealerships looking for an awd drive. And I have to say my experience here is hands down one of the best I've experienced. They will work with you and get you into a car that you can afford.

Auto Nation repaired the recall issue, (Takata airbag replacement) and provided a rental car free of charge. The whole episode was painless and perfect!

Kent was very informative and courteous through the whole process. Also, Cody in finance was easy to work with as well. The paperwork took awhile because the original finance guy wasn't there but that gentleman was nice as well. This is my second vehicle from Bellevue Jeep Dodge.

The two salesmen we worked with were knowledgeable, patient, and friendly. I particularly appreciated that they set up some of the technology, like syncing the phone and car and presetting some radio stations, before we left. However, the presentation of the extended warranty packages lengthy and tiresome.

Autonation Bellevue was incredible!! I had the best experience I have ever had purchasing a car at this dealership. The salesmen were so friendly and made the entire experience really comfortable and fun. I am so glad I purchased my dream car through this dream team!

We just purchased a 2015 Jeep Grand Cherokee at Chrysler Dodge Jeep Ram. We had been very close to purchasing a Ford Explorer in Issaquah, but were put off by the sales process and back and forth with sketchy finance negotiations, so decided to check out the Jeep dealership. So glad we did! Not only do we love the car that we bought, the experience in working with Kasra was painless. We told him our price range and he found the perfect car for us, which was $1k less what we told him our ideal price was. The finance team spent the time working through different lease/sale and term options patiently and at no point did we feel we were getting hustled. We even went to some previously scheduled activities in the middle of the process and were not given the full court press. I could not have been happier with the service Kasra provided and will be recommending him to friends.

I had terrible credit (sub 500), Im self employed (to borrowers that's basically the same as unemployed). And they were able to help me get a loan for a beautiful 2015 Chrysler 200!!! Also, my interest rate was gonna be 25%! They worked some magic and got it down to 14.8% (bringing my payments from $485 to $411). And they were able to give me an extra 4 year/50,000 Bumper to Bumper warranty for FREE!!!!!!! By far the best car buying experience ever!!! They were all very professional, patient, and obviously helpful. Ennis, Wally, & Genup! Thank you!!!

Was planning on order a Ram Rebel from my local dealer or getting one shipped if they could find one. Found the truck on Google a few hours from where I live. Was quoted by a great price via email. Sales department was professional and did not pressure me into anything more. I told them I wanted the vehicle and guided me through the process with much enthusiasm and fun. Was my first car buying experience and was very friendly and welcoming. Staff was also very knowledgeable on vehicle and features. Would do business with again anytime.

My buying experience with Dodge of Bellevue was a great. Ennis Campbell, my salesman took the time to make sure I was comfortable with my purchase. Honestly when I saw my 2010 Dodge Challenger R/T on the lot I was ready to buy. Ennis wanted me to test drive it first to make sure I was happy with it, There was no pushing at all from the sales staff. Just a super great deal and Dodge of Bellevue worked right away with my BECU credit union with a super low interest rate due to my high credit score. The finance department gave me a great deal on the extended 3 year warranty as well and no pressured upsell. Ennis followed up with me with my purchase a few times and my answer is I love my new car. Thanks Dodge of Bellevue, I feel 19 again with a muscle car again :)

Had a nice experience with this dealer. The salesman, Paul, was happy to work with my schedule in scheduling the test drive, arranging the paperwork, and providing a pleasant environment for the negotiations. I was very pleased with the entire buying experience.

No brainer dealing with this dealership. Considering the competition for Dodge is Rairdon - which is the highest volume dealership in the area - this experience at AutoNation was wonderful. This is my second purchase through them. What I liked is that the people have longevity there. The finance manager for this purchase was the one who sold me my car five years ago. Must be a good place to work. Thank you AutoNation, Bellevue for the great experience.

Had an awesome experience. Mike Paulsen was the sales person, explained everything about the jeep and helped me make the right decision. As a person and store I loved the experience. I am limiting at 4 cos the kind of add-on packages are kind of tricky and too pricey. Given the reliability numbers of the product, I wish the maintenance packages are priced little lower or may be even given away for the key components like transmission.. to provide peace to the buyers.

Great experience. Very good customer services. Very knowledgable about jeep.

I told the sales person what I was looking for. He found something in their network of stores that was a great match. The car was in excellent quality, even at 110K miles. Negotiation was fairly straightforward. I got a decent deal for my trade in and a reasonable price on the car I was buying. Easy paperwork. No runaround. The only reason I am not giving 5 stars is that near to the end of the buying process we all realized the car needed a tow hitch (a deal-breaking issue for me, and we had simply missed it earlier in looking at the car). I was surprised that at that point they didn't just throw it into the deal, but instead offered me to split the cost with them. Hard to believe they didn't have enough margin left to just put that in, given they get it at cost. Other than that, everything was an A+ experience.

Prior to contacting AutoNation of Bellevue, I had been to a half-dozen other dealerships between Seattle and Bellingham. Dave Tisdial was the most helpful, timely, and courteous individual of any of the dealerships I visited. This was truly one of the few occasions, where it felt like the sales representative was attentive to the buyers needs and considerations. Superior automobile prices with an amazing sales representative - Thanks Dave!

Service is atrocious

Would give negative stars if possible. Paid for service on my new truck up to 100,000 miles and now at 89,000 they won't honor that. Also had me come in an hour before they can even start working on my truck. Since I have to wait this is a major inconvenience for me. I will NEVER come back here and will certainly never buy new from them again!!!!

I've been coming here for a while now and this was by far the best service I have ever recieved. Thanks Phil on the gold team

Kasra was very helpful. He had a ton of knowledge on my jeep and made me feel comfortable during the process.

Service department is terrible, take your business somewhere else.

Joe is an excellent service rep, always puts the customer first and always makes the service visit a very positive experience

Never had a better experience buying a new car. David Tisdial made me and my wife feel so comfortable and relaxed I would recommend him to family and friends in a heart beat. The people that worked with David were awesome and I can't thank them enough for such a wonderful experience.

AutoNation Chrysler Dodge Jeep Ram Bellevue is the Greatest dealer ship on the eastside. Their customer service is out of this word from the Sales Department to Parts and Service. The Service Department is very helpful and repairs are completed in a timely manner.

We have bought used cars from here. Ennis was very courteous and helpful in finding us the right car. He was very patient and showed us great options to choose from. We thank him for all his help!! -Pramod and Rama Srivastava

We were in the market to buy a Charger R/T. I had already done my research and knew what I was looking for. We had the pleasure of working with Mr. Andor at the Bellevue Autonation dealership. He was simply amazing. He was quick, friendly, knowledgable and had an awesome sense of humor. (Which you need when dealing with my crazy family) our experience was so great I have recommended many people to make their next purchase there. We will defineitly be returning to make our next purchase. We went home very satisfied.

We reserved of jeep ahead of time. We needed to find a 2015 because the color we wanted was not offered in 2016. They had a jeep with every option we wanted and in the right color.

Good Service. Helpful and Informative people!! Definitely I'll go visit for my car service!

Had a great car buying experience. They made it easy.

Rips you off with low ball prices. Many better places to sell your car.

Ivan was a great help. Good positive attitude and always attentive to my needs. Communicates well and generally gives off a trustworthy vibe. Keep him around. Wally was also very helpful and professional and practically through out his back to get me the exact car I was looking for. :-) I'm sure he'll never forget it. (Vitamin C Orange) Didn't negotiate price because of the rarity of the car but price was average. Now I'm trying out their service department. Overall very impressed for a car dealership.

We came in to check out a used Chevy truck they had on lot and Ivan helped us out with test drive and working out a deal. We worked out a good deal. the only thing was the long wait for the final papers. but Ivan kept us entertained.

Mike Paulsen was an absolute pleasure to work with!!

Wonderful group of people to work with. They go out of their way to make sure their customers are satisfied.

One of the best experiences I've had buying a car!

David is the BEST sees person I have ever dealt with.... I had an amazing experience at Autonation. I live 500 miles away and he worked for 3 days to make sure everything was perfect when I arived. I got there, hopped in the car to drive it. They filled the tank, which you never see any more, and by the time we were back from the test drive, the finance manager was waiting outside, paperwork in hand. The whole experience took just about an hour. I have been in situations before and spent 6-7 hours at a dealership waiting for this and that... They walere AMAZING!

Dave actually LISTENED to our wants and needs in a vehicle and was prepared to show us cars we were actually interested in. When we found the perfect Jeep it was an easy process to complete the sale.

Borderline thievery! Never never buy from this outfit. It's like pulling teeth to get answers when your buying. After you've bought though they will sit down and show you just how bad you have been dealt with. TAKE THIS AS YOUR ONLY WARNING.

I worked with Ennis, Mike, and Cory. I got a great price on a 2015 Durango involving a dealer trade. As usual, I didn't get enough on my trade-in. I might buy from them again. My vehicle will be getting serviced there as well. Hopefully, they don't drop the ball there... Update, originally had 4 stars. Lost one when I compared my trade-in value to the dealer's listed sticker price! A difference of $9K!!! I know they'll negotiate some of that, but that's just plain ludicrous! Now I feel hosed. :(

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! 

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! ?

Great buying experience ,I was expecting big city high pressure and almost did not call. Total opposite Mike and Mike answered all questions no pressure said we will work with you anyway you like email, text, phone. They had the car we were looking for The low pressure sales dept. is why we drove over 100 miles to buy our car there. And would do it again when we are ready for our next car.

I recently bought a Red Jeep Cherokee from David Tisdial at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. David showed us a picture of the Jeep and I fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. Truly not believing it, he did everything he could to make it affordable for me to own my dream car. The measures he took were above and beyond and I could not be more thankful that I ended up working with David. He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to him for any questions or concerns and helped with keys, etc. David made it clear that his job did not end when we left the store. All of the employees at the dealership were extremely friendly and helpful, I will be recommending David and the dealership to friends and family, due to my wonderful experience.

Hal found us the perfect vehicle. he walked us through the process provided outstanding customer service and demonstrated true professionalism.

My wife and I went to Jeep Autonation a month prior to our purchase of a 2015 Jeep Renegade Limited. We were greeted by Ramon Ramirez, who showed us what they had in stock. He stuck with us throughout our research and decision making process until we were ready. We are extremely impressed with the relaxed environment. Ramon was very knowledgeable and accommodating, searching other Autonation lots to find us exactly what we were looking for. In the end,we purchased our Jeep Renegade. The actual financial buying process was quick and painless. We came in at 4pm and driving home in out new Jeep by 5:30. If you are looking for anything Mopar, Autonation Bellevue is the place to go. Ask for Ramon and tell them the Websters sent you! This will be our go-to dealership from now on.

The sales rep, Ennis Campbell made our son's first vehicle purchase easy and worry-free. We would highly recommend this dealership to anyone who is in the in search of a new/used Jeep.

Mike was very straightforward and I got a great deal on a used Nissan Versa with very low mileage.

Ramon was so helpful and extremely easy to work with. He made the daunting task of buying a car easy and stress-free. He was honest, straight to the point, and very knowledgeable!

We recently bought a Jeep Wrangler from Haakon Andor and it could not have been a better experience. He found the perfect Jeep for us at a great price. Everyone at AutoNation was friendly, helpful, patient and never pushy. I would highly recommend this dealership if you are looking for a new vehicle!

A great study in old school vs. new school. Went to one dealer, they wanted me to come back and "do a deal". no numbers, just "we will take care of you" Sales person was intermediary to "Sales manager". Anonymous negotiation...never a pleasant experience Went to AutoNation Bellevue, Sales person was all about information on what I was looking for and getting me up to speed on car and features. Then, Sales Manager sat down with us and actually interacted with us. Gave me a quote and let me do my due diligence. Great follow up and a couple emails (and actual quotes) later, after I was ready, I ended up "Buying" a Jeep, I wasn't "Sold" a Jeep. Extremely satisfied with the purchase and the people.

Excellent! Contact with my Service Advisor was excellent and the work was completed in a timely manner.

Excellent customer service. Great dealer to do business with.

What happened to customer service? In need of service for my climate control, can't wait because of this heat and I have a newborn. Was told there is no way to help me for another 3-4 weeks.

I bought a New Renegade from Mike Paulsen he gave me The Best experience I've ever had buying a new car!! Jim Choate was amazing and helpful in finance also!!

I had a great experience buying my new 2014 jeep patriot. Calvin was an excellent sales person that took care of me through the whole process. I love my new jeep. Thank you Calvin and all the guys at auto nation jeep in Bellevue.

Ali and all the staff were wonderful to work with. This is the second vehicle I have purchased from this dealership and there is a reason for that!

I was told again and again they could let the tuck go at the price I was asking. Finally, after I walked out, they called me and said they could do that price. Big waste of time and it shows they are still operating like its the 50s. A piece was missing from the interior. When I called the service desk and reported it they said I would have to bring it in and leave it in order to even order the part. No loaner. I had to wait for the ONE shuttle leaving each day to go to my work area even though it was only 5 miles per day. I bought an extended warrantee, but now it looks like I'll have to find another dealer if I actually want to use it. This is how they treat a new customer. I'd hate to see how a customer with an older car is treated.

Just purchased my fourth vehicle from AutoNation Bellevue. Another great experience. Ennis was a true professional in his approach to our car purchase. There wasn't a question about any of the features on our new car that he wasn't able to answer. In addition, he worked with Terry to put together a solid offer for us. We didn't feel any sales pressure during the process. The after purchase follow up was unexpected. When do car sales guys follow up to see how the first couple of weeks of ownership have gone? First time that I have received a follow up call. I have also worked with the service department at this dealership since 1997. They are a big part of why I return.

The customer service is excellent . I did not feel pressured in anyway which made the process easy . I had a lot of questions and they were really patient with me . I love my jeep patriot . I definitely recommend them and will be a returning in the future . Thank you gentlemen .

I have a Journey 2009, initially I had problem with the ignition, but I took the car in to the dealer and they worked in the car and I haven't had problem again. Service department has always been excellent. I didn't have to ask them to provide s car while repairing mine, they offered me immediately. The Service department takes you track the maintenance of your car. Definitively, Bellevue Chrysler Jeep Dodge has excellent customer service.

This was the first time that I was looking to purchase a car. All I had initially been doing at the dealership was just going to look at the Jeep Patriots. One had been really catching my eye online and I decided to go take a look, plus I have a Costco card which allows for a discount. The sales representative I met with, Michael Corwin, was really helpful in showing me the cars I wanted to look at and then some similar styles. In the end I fell in love with a 2014 Jeep Patriot Latitude, which fits my style perfectly. The financing office was very helpful in making sure I was able to get the car, especially being a first time car buyer, Even after I purchased the car, Mike was making sure I was still in love with it.

I had the experience of a once in a lifetime feeling. Everybody there showed dear respect to me and my family. I feel blessed to have made business with this dealer located in Bellevue,WA.

First class.. Went the extra mile to make sure my situation was handled properly.

I had a great experience recently buying a used minivan from Ramon. The same vehicle that was shown online was there. Had called earlier in the day to see if the vehicle was still there and even my phone died, the salesman kept trying to call me to let me know the vehicle was there. There were no surprises and the kids love the new minivan. Felt no pressure in making the sale or not that was a huge blessing. I was also able to sit and talk to them about a truck I want to buy and even though they didn't have one on their lot, they put out a notice that they were lookin for one. I don't like buying cars, but they made the experience at least non intimidating and none of that "I need to go check with the manger and get back to you" I really appreciated that!

Hal is a great sales person. Bought 3 wranglers from him already.!

I recently purchased a truck from Auto Nation Dodge working with Ramon and could not be more happy. Everyone was extremely helpful and easy to deal with. They had a great selection and even brought other vehicles in to look at. Their pricing was on par for the market and you didn't feel the need to haggle on price. They were very fair and I have a fantastic truck now. I wouldn't hesitate to recommend them to anyone.

We found the folks there to be very courteous and helpful. All the pricing was straight up, no funny games with numbers. The showroom is very bright and inviting, and the folks were warm and friendly, without being high pressure. Working with Dave to buy over the net, and then face to face, was a delightful experience, and everything went to our satisfaction! We'll return for our second car soon, and will be recommending them to our friends and family.

My 1st service here in 15 years...a Jeep recall fix to my 19-year old Grand Cherokee. Chris Holbrook was red team lead, but all teams seemed supportive of and helpful to each other. No waiting at appointment time. Courtesy ride back home and to retrieve me when car ready. Car ready faster than expected which was nice. Chris explained exactly what was done and no pressure to "up sell" me. I asked for an other-work estimate and he provided a competitive estimate and breakdown into 4 work pieces that could be addressed together or separately. I appreciated the personal attention, sound advice, and look forward to returning for my new work.

I hadn't bought a car at a dealership in over 13 years. Ennis was so helpful and kind. He took the scary out of purchasing a car. Showed me all the bells and whistles and how to connect my phone to the cars audio system, place calls, play music from my phone, operate the DVD player and even bought me lunch. It was a seamless transaction and I give him two thumbs up for friendliness and service.

Perfect and effortless from start to finish. The hours which the sales floor is open makes it really convenient!

When everyone said no to me even my own dealership the folks at autonation said a big hell yes! i was taking a bus to work every day for months until i decided what car i had my heart set on and it was a beautiful fiery 350z. i put my inquiry in online to have a senior salesperson or a manager help me in my finance process and i had the used car manager walle baily call me. so i came in. The salesperson he gave me was excellent he didn't pretend he needed to be something special he acted just like i would during the sales process. respectful and just as excited as i was to take my new Z home. Just like me, i know the salesman (just like me) gets paid on commission so i made it extremely simple the faster we both said yes the faster he can get an opportunity to help another just like he helped me and im extremely grateful. i only wish i could post a picture of the night i took my car home and a picture of what it has done now! thank you so much Autonation and Majeed!! if anyone comes to Autonation in Bellevue Majeed is the most genuine salesperson ive ever had the pleasure of purchasing from.

We shopped around several dealers. In all of my phone conversations with Denny he was helpful, informative, competitive and professional. I was trying to decide whether it would be worth it to take the hour drive to visit...it was! I would recommend AutoNation and Denny to anyone.

Entire sales and finance team were great to work with!

Initially requested a quote online before going in to seeing Raul (James) Ramirez. Raul was very helpful and not too pushy. He was diligent in understanding my needs and was able to find the exact Challenger - color and features - that I wanted. My only complaint is when I returned later in the evening to pick up the car, I had to wait 2 hours to see the Finance Manager to sign all the paperwork - despite the fact I was paying cash. Apparently I was stuck in the que. The waiting game was extremely painful and had I known how long it was going to be I would have picked up the car the following day. Had they made the paperwork process less painful, I would have given them a higher rating.

Very happy with our buying experience.Everything went very smoothly from beginning to end..Will probably buy our next car from you..

Just bought a new Jeep Grand Cherokee Limited. Wonderful buying experience and the car is great. We own an existing older GCLtd and wanted to get a replacement. The folks at the dealership were wonderful, especially the internet sales department. We got a Costco discount and saved a bunch of money.

Excellent customer service by Denny-Jo Naumec and Sales Manager and the Finance Manager Darren. Keep up the good service to our community.

I recently purchased a 2015 Jeep Cherokee from Ramon Ramirez at AutoNation in Bellevue. I found Ramon to be very courteous and professional and very knowledgeable about all aspects of the vehicle. I used the Costco Auto Buying Program and was pleased with the overall experience from our salesman to the loan officer to management. I would recommend this dealership to others.

I finally bought my dream car, the 2015 Jeep Wrangler Unlimited Rubicon Hard Rock edition in Sunset Orange Pearl Coat color!!! I have been shopping for it for at least 4 years, and all this time Dave was very patient with me and finally he special ordered one from the factory for me. Thanks Dave!

For context, I have purchased over 50 vehicles in this life and am well aware of the process. I have a love/hate relationship with cars, trucks, and motorcycles - I love owning them but hate the purchasing process. Slick dealers, unnecessary add ons, and the glacial process known as "Finance". Well I am happy to say that this particular dealer, AutoNation, dealt with us in an incredibly efficient, honest, and fair way. We got the vehicle we wanted without the pressure I've seen so many other places. I feel compelled to also recommend that you go here as a Costco member. The discount you get as a result is GREAT and it extends to service and parts as well. Even if you just got a membership for the car program benefits it pays for itself many times over. Consider it. And yes, AutoNation is in the Costco program. Back to the dealer. Great sales rep. Knew his stuff on the Jeep Grand Cherokee and was patient in showing us everything about the vehicle. So nice to see his attention to detail on this front. It was great. Mike Paulsen is his name by the way. The Sales Manager and Service Department Manager made their way by to say hello as well. This is typical so no surprise here. I would add that the Service Manager asked what car we were getting and proactively brought by a brochure for that model. A nice gesture. Sure, it can occasionally result in additional sales but it is something I have not seen often. So what were the negatives? Only one: the automotive industry needs to figure out how to make the finance process go more quickly. This is a solvable problem. Don't get me wrong, the person in Finance was great, know his stuff, did not pressure for add ons, etc. But getting into and out of Finance takes too much of your day. And it does not matter if you are financing the vehicle or paying all cash. I am not taking a star off for the finance portion as this is the norm. I do have to call it out though so AutoNation has something they can improve on. Great experience folks. Thanks again Mike and team!

It was great!! Kasra is a really good sales person, not to pushy, just very polite!!

Chrysler Dodge Jeep of Bellevue came through and in the end, I am pleased with my purchase. I just with they would empower the salespeople to do what is right instead of having to go back and forth with a manager.

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was excellent. From the time we went on the internet, to the time we drove our new Jeep out of the showroom, it was all first class. Thank you Mike. And even after we drove away, they still care about our satisfaction. This was by far the most pleasurable car buying experience we have every had. Paul and Susan Kester

Very good purchasing experience. Mike got my list of options and searched until he found the exact model.

I purchased a 2015 Jeep Grand Cherokee and couldn't be happier! It's a great ride. Everyone at Autonation was truly very nice helpful and well informed about the Jeep I was buying. They made it easy , comfortable and a pleasure to do busy at the store. This is my second Jeep purchase over the years,I also have a 2002 Jeep Liberty never have had one problem with it and still am driving it today. I expect I will have the same with my New Jeep.

Not to good of an experience! Took to long and the sales tactic were deceptive! I would not recommend thus dealership to anybody.love the car! But a lot of things were not explained clearly therefore I incurred extra costs that ideas not counting on.

Nice and easy process, good customer service. very good communication from the sales consultant.

Let's do it your way." Ash's approach respected my privacy yet kept me in touch with her precisely the way I asked. A young woman, breaking the stigma of pushy sales, was at the top of her game, capturing my trust. She is knowledgeable, respectful and deserving. Truly. Although I liked one of the other sales guys from one other dealer, Ash's approach and knowledge won me over. If you are a female who wants to learn about the buying process, what's most important, and contribute to helping young women get into nontraditional careers, ask for Ash. You will truly enjoy the process AND get a great vehicle. I have a wonderful Town and Country Stow and Go. Its name is Darth VANDer! Yep...black. I am a seasoned sales person. That said, "Let's do it your way," is NOW a key phrase I am using in my own marketing approach. Women...(and men)...go see Ash.

service was fast and nice. Maged was very patient and very knowledgeable and professional.

I moved to Seattle from the UK about 4 weeks ago and was told that I would not be able to get any loans or credit of any sort as I dont have any rating, I called Autonation and was quickly reassured that it would not be a problem, the sales guys Mike is great and so too is Cory, the chap sitting in the booth (cant remember his name) was also a great guy, they made what could have been a very stressful situation very smooth indeed, sorry forgot to mention Jim who finalized the deal and dealt with the loan company, he is a really great guy, all in all a great experience and they will have my business for the time I remain in Seatlle,

Dave Tisdial who helped me buy my Jeep at the Autonation dealership made the whole experience of online buying like a breeze. Excellent customer service and very quick and efficient.. Would recommend this dealership for anyone who's interested in the cars they sell.

Do NOT do business with these people. I wish I could give this company zero stars. My primary reason for feeling this way is the overall dishonesty of every single person that I dealt with at this business. My second complaint would be the overall incompetence and disorganization of all people involved in the sales and financing process. Here are some examples: 1. My Salesperson Robert Frohlich continually lied throughout the process regarding every item from price to wait time. Despite literally having a cash in hand, I had to leave and return to the dealership 3 times because Robert's "I promise, this will only take __ more minutes" proved to be incorrect. (He was being dishonest with hopes that I wouldn't leave). 2. I had a similar experience with Jim Choate, the F&I manager who literally couldn't figure out how to take my money. Again, I had to leave and come back while they figured out how to do anything except make excuses. 3. It got worse from there: On the day of picking up my Jeep, the car was mysteriously damaged on the way to the pick up area. But, "don't worry," they gave me a substitute with more miles and without the leather that I had PAID for. But, "don't worry," come back any time and we can install (after market) leather in about 2 seconds."" WRONG. 4. The people at this business rarely answer the phone. And when they do, they give you the run-around. It has taken me 15 months writing letters and making phone calls to F&I Manage Jim Choate before he *promised* to reimburse me for the leather that they failed to deliver due to their bait and switch. (Note the word "promise" not actually delivery). Dozens of phone calls later, several promising that "the check is in the mail," I still have not be reimbursed for leather that I paid for but did not receive. We all agree on the documentation, but (somehow) a series of administrative errors always prevents them from paying me back for the item that they failed to deliver during their bait and switch scheme. Conclusions: I am aware this sounds like a rant. It is. But, you should think carefully about why I feel compelled to write this about a car dealership that I would rather let silently sink into disregard. My goal: I hope to save at least one person from dealing with AutoNation Chrysler Dodge Jeep Ram Bellevue. Stay away from this business. At best, this place is completely incompetent. However, the more facts I gather, the more I suspect that they are downright deceptive. They lie. They give you the run-around until you feel like you will never get through. At the very least, read the name tags. If you find yourself dealing with Robert Frohlich and Jim Choate, head for the door. There are plenty of comparable car companies these days. There is absolutely no reason to exposure yourself to AutoNation Chrysler Dodge Jeep Ram Bellevue.

Bought my first car from them in July. The salesperson that helped me was Dave. T. He is an absolute rockstar. If I could rate him alone it would be 5/5 all day. He is the only reason this review is not a 1 star. I went in and Dave showed me the car I was interested in, the 2014 Jeep Patriot. He went over features and options and did a great job of explaining the whole process. We found one at another dealer that had pretty much everything I wanted and they were going to do a trade. Since this was late in the afternoon and the car wouldn't be there for a while I left and planned on returning the next day. I got a call later that night from someone saying my car had arrived and had been detailed and is ready to go. He set up an appointment for me to meet with Dave and get my car. I show up on time and Dave is surprised to see me. No one told him they made an appointment for him. He rolled with it and we set off to test drive it to make sure it was good to go. Only problem is no one knew where my car was. Not the service department, not the sales department, no porters and the GM had no clue where it was. So I sat there hanging out, Dave was calling everyone he could to see what the deal was and finally after 4 hours he found it, but no porters were available to get pick it up from their other detailing shop down the road. Dave himself walked over there to pick it up and bring it back. After I got it I went home because I had wasted a day just hanging out at a car dealership so I was eager to leave. When I washed it (it was clean, I just like washing my car) I noticed a good sized paint defect. This obviously upset me because one thing I asked before I bought the car was are there any issues with paint or body and I was told no. I contacted them about it and they wanted to drive it to them so they could take pictures. Now I live in Mill Creek so driving 45 minutes each way so they could take a photo was upsetting. I was told it would take 3-4 weeks to hear back from Chrysler about the defect, fine I get that there is process they have to go through. That was more than 2 months ago and now I can't even get them to respond to my questions. The only who does is Dave, but since he is not involved in the process he is just trying to point me in the right direction and get people's attention. I can tell you this was an awful experience for me and they don't even care. I have even reached out to Chrysler directly and hopefully they will help. The only time I got a response from AutoNation was after I left a review, so hopefully this wakes them up again!

I did most of my research on the internet. I contacted Dave and told him what I wanted. I pretty much picked the car out and worked out all the detail over emails. He got me the best deal. I was so impressed with Auto Nation and Dave.

I went there to look, try and hopefully lease a jeep grand Cherokee but my situation was not simple, I had just arrived in the US with working permit visa, did not have my drivers licence yet, no pay stub because my first one will be this week, only a hotel reservation as residency evidence, the only solid thing I had was a letter from my company showing some financial backup and employment details, it took some time but at the end of the day Ash and the team got me a great car and the finance department accepted to launch the process, exactly with the options I wanted I can say they did everything to make that deal happen, and last weekend I drove my new car for the first time after I got my driver's licence I never heard "this can't be done", only "just give us a bit more time and we will find a solution for you" Brilliant !

They told me my oil change will take 45 min. Ok fine. Almost 2 hours later I'm still waiting and I'm going to be late for work. Thanks thanks a lot. I'm never coming back here.

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was second to none. From the time we walked in the door, to the time we drove our new Jeep out of the showroom, it was all top notch. Thank you to Denny, Jim and Lisa, who all made us feel like family. And even after you drive away, they care about you and your satisfaction. This was by far the most pleasurable car buying experience I have every had.

I bought a used 2003 jeep grand Cherokee got the warranty too just in case. They where very nice and friendly very easy to deal with. The next day my jeep started leaking oil, so I called them brought the jeep in and they looked at it and changed the oil; they told me it must be left over oil from the last change and it was not leaking. I got home the next day I noticed it was leaking. I contacted them no response to fixing it, I know they do not have to but in my experience if the car just sold is having problems that next day a lot of car dealerships will offer to look at it and if its a easy fix, fix it for free to cater to the customer and keep good faith in their buisnes, no help what so ever just blew me off.

I bought a use 2003 jeep grand Cherokee drove it home love it, the next day it started leaking oil. Contacted them and brought the jeep down to have them look at it. They ended up doing an oil change and they wiped up the oil said it was just a slopy oil change, but they where the ones who did the first change. Well I got the jeep home and the next day it was leaking again I contacted them again and they never offered to look at it again. In my experience with dealerships is that if they sell a car and it has a minor problem the next day they will offer to fix it on them just to keep good faith but not so much in my situation. Oh well guess they got one over on me.

This was the best auto buying experience I've had in 40+yrs of purchases. I freely admit that I walked in expecting a high pressure sales pitch and I had already steeled myself for it. Dave Tisdial made this purchase easy, with no buying pressure at all. He was exceptionally attentive to what I wanted in a vehicle and he was open and honest about cost and what the dealership could do. I received a fair tradein value and drove away in a brand new 2014 Jeep Grand Cherokee Overland with a feeling of total satisfaction (NO BUYERS REMORSE) that I was not ripped off. Everyone I met at that dealership was extremely Professional and attentive from the Receptionist, Mechanics, Finance Manager and other Salespersons. This is a different kind of dealership, ( honest, open and ready to do sell vehicles). I will purchase my next and subsequent vehicles from AUTONATION and I will definitely recommend AUTONATION to my Family and Friends.

Was a great experience buying a new car here, pricing was great, the salesman Ali applied no pressure and gave us the facts we asked for.

Purchased a 2014 Jeep Wrangler from David Tisdial @ AutoNation Bellevue, called Dave, explained what I was looking for, drove down to the facility on the same day and was in and out in 45 minutes. The Jeep was for my daughter’s birthday and Dave parked it on the showroom floor with personalized signs all over the vehicle. My daughter will never forget it, great memories. HIGHLY recommend contacting Dave and the AutoNation team for your hassle free vehicle purchase(s). -Troy L

The AN CDJR Bellevue is a great team! The customer service from beginning to end is undoubtedly the best asset. Their knowledge, honesty, advice & help to simplify the purchase of our leased Jeep was appreciated. Another customer friendly experience....so much that we just purchased another vehicle from them! Good deal(s), great service, satisfaction guaranteed...we love 'em!

We purchased our new Jeep through the Costco Buying Service. Mike Paulsen was extremely helpful and made purchasing this vehicle an enjoyable experience.

When I was shopping for my Wrangler Unlimited Rubicon, I was running into what I knew were inflated prices from other dealers pretending like they were discounting significantly and trying to avoid placing orders by inflating special order prices. Hal Grant at Auto nation was very relaxed, friendly and accommodating. They were not at all opposed to ordering -though they did try and get me to buy one on the lot -BUT the lot vehicle was heavily discounted as opposed to inflating the price of the special order. I decided still to order what I wanted and got a good deal using the tread lightly discount. After ordering, I realized the factory had made a mistake on my Rubicon by giving me the incorrect gearing. Without hassle, I was able to re-order and Autonation accommodated me for the factories mistake, even though, as a dealership, they were not at fault with the issue. I would definitely recommend this dealership and especially Hal Grant if you want a less stressful and down-to-earth buying experience, They will do whatever it takes to make sure the customer is happy with their service.

First of all, let me state that I don't usually write reviews on any websites. However, my experience with Dave Tisdial at AutoNation of Bellevue has made me want to share just how helpful he and others at the dealership were. Dave went above and beyond. He's a true 'car guy' and it shows in his dedication to his work. We were able to purchase a fantastic car that the whole family loves. Thank you.

Easy and simple, but be prepared for a lot of email follow-ups and survey invites, which is somewhat tiresome.

I bought my truck from Autonation in Bellevue and wow, just wow! I'm saying this two months after the purchase. I ordered the truck since the particular needs I had were a Ram 1500 EcoDiesel with ram boxes, air suspension, front bench seat, nav and a sunroof. My sales rep was Dave Tisdial and he's simply the best. We sat down with the ordering system and worked out the ONLY configuration it could be (Bighorn). This took over three hours but we got it done. Then he negotiated a price that was exceptional. The delivery took the factory about 10 weeks (pretty average) and they worked around my busy schedule for me to take delivery. At that time, we negotiated a great APR with the lender, dealt with my trade and off I went. From the minute I got in the vehicle, I knew I made the right decision. In fact, we needed to get one small detail fixed - this was done in short order by real professionals in their service department. Totally thrilled! I went to Autonation Bellevue based on their online reviews and I'm here to say this is a great car dealership with great people working there. I couldn't be happier with my decision and recommend others give them a try. Thanks to Dave and the Autonation Crew!!! Brian B. Woodinville WA

Just bought a 2014 Grand Cherokee and am loving it. The guys (Robert and Terry) were great to work with and I will be back when it is time for a new Jeep!

Let me first state this is the first time I have purchased a NEW car. I was first contacted by Dave T is the sales department after using TrueCar. He was very friendly and asked if I had any questions but most importantly he was not putting any pressure on me, I have found while car shopping lots of people were pressuring me to come in, make an appointment and see them first. When I went to meet him he answered my questions and we found the vehicle that suited me. We found one that I liked but they couldn't get a dealer trade going, so I found another and I was told it would be here tomorrow, this one required me to buy a stereo, which I did. I was contacted that night and told my car would be ready by 11am and had me set up an appointment for that time. When I showed up for that appointment my salesperson was surprised to see me. Someone made an appointment without notifying Dave. He then notified me that they were able to get a dealer trade worked out for the original vehicle, I would have loved to have known that earlier before I bought a stereo but not the end of the world, I was able to return it. We then had to wait for my car to finish being washed, I thought it was going to be ready by the time I arrived for my appointment but whatever. When he asked how much longer my car would be no one knew where my car was. We then went on a walking tour of the dealership asking everyone if they had seen my car. It took them 3 and a half hours to find the car! Why have me come in for an appointment if it is not ready? Once they finally found it (it was at another lot) I spent another hour filing out paperwork. In total I spent 8 and half hours in the dealership over two days. Dave was very nice but the team around him really let him down by making appointments they had no business making, losing my car and making me waste my time sitting in a dealership. The financial person was very nice but pressured me greatly to buy a warranty, when I told him I don't want one (had one on my old car, never used it, plus read lots of bad reviews about their service department) he made me feel like an idiot for not wanting/getting one, so I caved and got a minimal one. ONE THING THEY LEAVE OUT IS YOU GET 2 YEARS FOR FREE, so when they say you are buying a 7 year warranty it really only is 5, wish they were more open about that. I know its a sales tactic but I felt like that is not the way to go about it. My only critique of Dave was that I had asked him 3 times to show me the discounts I was getting and for a breakdown of the interest vs principal and he never showed me that any of that by the time I bought the darn thing. I don't know if its a sales strategy to make me wait that long and lose my patience so I just want to get out of there and that way they don't show me that stuff. When I got home I noticed there was a paint defect. Something got under the paint at the factory. They won't be able to fix it properly. They will only re-paint that area, which will look bad since one door will be a different shade of black than the rest of the car. I was told I was getting a new car and that the paint and body were perfect. The stereo also didn't work right from the first day. As I write this my car is at the service center "waiting for Chrysler to approve the repairs". It has been there for 30 hours, I kind of expected it to move faster. I am on crutches at the moment and not having my car is a real inconvenience. I was able to get a rental car for 1 day, but that won't help since it has to be there for 3+ days to fix the radio and look at the transmission (500 miles and it has an issue, ugh). Bottom line I felt like they were super helpful when I was buying the car but after the fact I felt like they don't really care, they have their money. When it is time for me to buy another car I will go Jeep again, but most likely I will look elsewhere first.

We bought a car in July and the tags still haven't arrived and my temp tags expire tomorrow (Sept 10). My husband has called and called and each time he's been told they were being worked on our that they were in the mail. Friday he spoke with someone who promised them here by Monday(Sept 8) via FedEx. Still no tags. Today he called 5 times and not once did anyone help him or return his calls. This is a HUGE issue that needs to be addressed. What's the point of spending 20k on a car that can't be driven? Fix it AutoNation

Let me first state this is the first time I have purchased a NEW car. I was first contacted by Dave T is the sales department after using TrueCar. He was very friendly and asked if I had any questions but most importantly he was not putting any pressure on me, I have found while car shopping lots of people were pressuring me to come in, make an appointment and see them first. When I went to meet him he answered my questions and we found the vehicle that suited me. We found one that I liked but they couldn't get a dealer trade going, so I found another and I was told it would be here tomorrow, this one required me to buy a stereo, which I did. I was contacted that night and told my car would be ready by 11am and had me set up an appointment for that time. When I showed up for that appointment my salesperson was surprised to see me. Someone made an appointment without notifying Dave. He then notified me that they were able to get a dealer trade worked out for the original vehicle, I would have loved to have known that earlier before I bought a stereo but not the end of the world, I was able to return it. We then had to wait for my car to finish being washed, I thought it was going to be ready by the time I arrived for my appointment but whatever. When he asked how much longer my car would be no one knew where my car was. We then went on a walking tour of the dealership asking everyone if they had seen my car. It took them 3 and a half hours to find the car! Why have me come in for an appointment if it is not ready? Once they finally found it (it was at another lot) I spent another hour filing out paperwork. In total I spent 8 and half hours in the dealership over two days. Dave was very nice but the team around him really let him down by making appointments they had no business making, losing my car and making me waste my time sitting in a dealership. The financial person was very nice but pressured me greatly to buy a warranty, when I told him I don't want one (had one on my old car, never used it, plus read lots of bad reviews about their service department) he made me feel like an idiot for not wanting/getting one, so I caved and got a minimal one. ONE THING THEY LEAVE OUT IS YOU GET 2 YEARS FOR FREE, so when they say you are buying a 7 year warranty it really only is 5, wish they were more open about that. I know its a sales tactic but I felt like that is not the way to go about it. My only critique of Dave was that I had asked him 3 times to show me the discounts I was getting and for a breakdown of the interest vs principal and he never showed me that any of that by the time I bought the darn thing. I don't know if its a sales strategy to make me wait that long and lose my patience so I just want to get out of there and that way they don't show me that stuff. When I got home I noticed there was a paint defect. Something got under the paint at the factory. They won't fix it properly. They will only re-paint that area, which will look bad since one door will be a different shade of black than the rest of the car. I was told I was getting a new car and that the paint and body were perfect. The stereo also didn't work right from the first day. As I write this my car is at the service center "waiting for Chrysler to approve the repairs". It has been there for 30 hours, I kind of expected it to move faster. I am on crutches at the moment and not having my car is a real inconvenience. I was able to get a rental car for 1 day, but that won't help since it has to be there for 3+ days to fix the radio and look at the transmission (500 miles and it has an issue, ugh). Bottom line I felt like they were super helpful when I was buying the car but after the fact I felt like they don't really care, they have their money. When it is time for me to buy another car I will go Jeep again, but most likely I will look elsewhere first.

Just bought my 2014 Challenger from Jim B. at Auto Nation and could not be happier!! Great experience. Not the usual high pressure, back and forth sales job. They do a great job showing you everything and explaining everything. Go see Jim!

Took my van in for service and a couple of problems. Erick was very thorough in checking it out and getting me back on the road. For some reason, every time I move to a different section, it removes one of the 5 customer service stars.

Poor, lazy service. No communication throughout process.

We purchased a new 2014 Dodge Grand Caravan on August 15th to replace our 2012 Chrysler Town & Country that got rear ended and totaled. We had purchased the T&C from AutoNation CDJR Bellevue in March of 2013 and were pleased with every aspect of dealing with Dave T. through the Costco Program. I immediately contacted Dave when the insurance contacted us and we found out the T&C was totaled. Dave found us a fair deal on the Grand Caravan even though it wasn't nearly as well equipped as the T&C. Then we found out that for some reason the sound and Navigation system didn't have Bluetooth so it has been ordered to be installed soon. I am happy with my dealings with this company so far and see no reason not to return.

Do not go to this dealership, worst customer service I have ever experienced. If you want to be dragged along and trolled then by all means please go. Sales person we had to deal with is named Mike Corwin.

Hal G. was very courteous and informative through the process. He is knowledgeable regarding the vehicles he sells and can answer all your questions.

The staff at AutoNation Chrysler Dodge Jeep Ram Bellevue were awesome. Ali, Terri, and Darrin all stayed until 11pm to ensure we drove off the lot happy. We love our new Dodge 1500!

David and his team were excellent. After walking out the Auburn dealership because I got the "run-around" - went to Bellevue and met David and had a great experience. Thanks David

My salesman, Jim was very nice as were everyone I met. I was offered choices with no pressure. Financing was a snap even with my less than perfect credit. They treated me fair on my worn out tradein. They were interested in what was important to me in a new vehicle. I was able to drive away in my new jeep in no time and I love it Thanks to everyone ! I would recommend them highly!

Leased a new grand Cherokee and it was and excellent experience. Robert was very easy to work with and made the whole thing a breeze. I came in with a quote from another dealership and they matched it. While they didn't have the color combo I was looking for on the lot they where able to quickly source one and I had it a few hours later. Would recommend to anyone looking for a new car.

Purchased a new 2014 Jeep Grand Cherokee at Autonation in Bellevue. From start to finish everything was smooth. Salesman Robert was awesome. By all means ask for him. Jim in Finance made everything simple. Got everything I wanted in the car plus friendly people throughout the dealership.

Very good experience. Buying was easy and the information provided was clear and accurate.

We recently purchased a 2014 Jeep Cherokee from AutoNation CDJR Bellevue. It was a great experience from the time we first arrived at the dealership until we took delivery of our new vehicle. The best "feature" of this dealership is the people that work there. Each and every person was friendly, outgoing and seemed to have a good sense of humor. Our salesperson, Jim Bergman, was wonderful to work with. He listened to what we wanted, provided us with test drives of the vehicles we were interested in and worked hard to help us determine the exact vehicle that would best fit our needs. Once we figured out what that vehicle was (including optional packages), the dealership looked around the area and had the car we wanted on the lot the next day. Even though they had gone through all this effort, there was never any pressure on us to buy that vehicle. When we negotiated the purchase, Jim didn't disappear into some locked room for 15 minutes. Instead, he walked about 20 feet to the general sales manager who was sitting in the same open showroom. The counter offers came back in a matter of 2 or 3 minutes. Buying from AutoNation CDJR Bellevue is an experience like no other I have experienced in purchasing a car. As one of the other reviewers appropriately said, "...If only everything was that easy." I totally agree! By the way, I gave 5 stars for "Quality of repairs" because I noticed some paint chipping on the front left fender of the new vehicle 4 days after purchase and AutoNation CDJR Bellevue completely repainted the entire fender (sanded it down, primed it and repainted it) AND provided a loaner car all for no charge to me! Talk about providing good service after the sale! What more is there to say?

My buying experience started on-line, at the dealership's website. Once I had selected the vehicle and check- ed the MSRP and Window Sticker for desired options, I made my 1st phone call to Bellevue's Dodge Autonation dealer. I connected with my newly found salesman Maged. He is sincere, honest, and genuine with his inention to make your experience a positive one - no matter what the outcome may be. This was a 5 week process. Negotiating price, exploring all purchase options within 200 miles of my residence, and eventually taking a train to Seattle to make the purchase. The dealership even picked my wife and I up at the train station! At the dealership we were treated with utmost respect and all terms of our contract were as discussed on the phone: down payment, interest rate, and pay-off options. Not to mention the vehicle being EXACTLY as advertised. No last minute surprises. Dedicated persistence and patience were demonstrated by all. Maged showed true empathy towards us as customers. The finance person, Jim Choate was equal to Maged in character. He is a true veteran. Wise, knowledgeable, and demonstrated appreciation and understanding of what I, the customer was seeking. I was impressed by his effort to make this as financially painless as possible yet provide me with security I would value down the road. All in all, this was possibly the BEST experience I have ever had buying a vehicle. Congrats are due to AutoNation: their management, sales, financing, and service personal. ALL are deserving!

I started looking into buying new car some time ago but I wasn't in particular hurry. After seeing nice YouTube reviews I stopped by AutoNation Bellevue to see new 2014 Dodge Durango. Even though I said I will not buy it soon and I got to test drive it, compare it and learn more about car. I went home and we kept in touch. I never felt pressured to get back to them. In mean time I explored what package I want and what price range I feel comfortable with. They kept sending me options until I felt good with both price and package. I can say just best about AutoNation Bellevue and salesman Ali

Struck it off real well with our salesperson, Robert, and later with Jim, the finance manager and ultimately with the sales manager when I ran into an issue right after I purchased my new truck. Everybody works as a team at this store. Top notch organization! Thanks....love my new hemi too! Mike

Let me start off, our salesman was terrific. No pressure from him. We purchased the used car and brought the car back within the 3 days due to a LOUD noise that could not be heard unless the windows were down. We were assured the sound was "normal", fast forward 29 days and we had to bring truck into Ford dealership for a new transmission and transfer case. $6700 later for the warranty company, thank god we bought the extra warranty!

Our experience was amazing, I've never had such an easy time buying a car before and we've boughten several through the years. The price was the best around, we did our homework , and not just the price but the overall teamwork, they all help eachother out you can tell they care about a person and this is hard to come by with dealterships these days.

I started looking into buying new car some time ago but I wasn't in particular hurry. After seeing nice YouTube reviews I stopped by AutoNation Bellevue to see new 2014 Dodge Durango. Even though I said I will not buy it soon and I got to test drive it, compare it and learn more about car. I went home and we kept in touch. I never felt pressured to get back to them. In mean time I explored what package I want and what price range I feel comfortable with. They kept sending me options until I felt good with both price and package. I can say just best about AutoNation Bellevue and salesman Ali

The service department experience is better than average for a dealership

Excellent buying experience, Ali helped me to find the best financing option for me and gave me a fair price since the beginning.

I was looking for a Grand Cherokee and Ali, the sales representative, did everything to find me the best deal and the best financing option. Great customer experience

I bought a new grand Cherokee jeep this past weekend. Ali was the sales person that worked with me on the deal. He was tuned to my needs, did not oversold me on extras and overall made my experience pleasant. If you're planning on buying a new car go talk with Ali, he's your man!

We had a great experience from start to finish buying a new car with AutoNation Dodge. If only everything was that easy.

Autonation Dodge Bellevue is by far the best dealership I have ever dealt with. The best with a very strong emphasis on the service department. I bought my car knowing that over the next few years, I would have several trips to service doing the projects that I wanted done to make my car just the way I always imagined it. Of course trips for regular maintenance along the way as well. It may have just been my lucky day, but my service team leader turned out to be Erik Annell. With Erik, trips to service are no longer things I dread to do. I know with Erik, my questions will always be answered, my concerns will always be addressed, false promises will never be made to me, and every time I leave Autonation , I leave knowing that I got taken care of by a true professional! Erik builds working relationships with his customers and doesn't treat you as another work order in his endless stack of paperwork. Its this type of service and relationship that makes me come back to Autonation time and again. Thank you!

Found the exact preowned vehicle I was looking for online, called and a salesman named Maged immediately arranged to have me look at the car off-site before it was formally inspected and detailed.I told him to call me when it was done, he did two days later and I came back and bought the car. Took about an hour and negotiations were pressure free and fair.They even offer a three day return policy which contrary to popular belief is not automatic in Washington.Great experience top to bottom and Maged especially is a gem of a person. Would buy here again in a heartbeat.

Just bought a new Eco Diesel V6 from AutoNation Bellevue. My experience was overwhelming positive. Loved working with Michael D. Very professional/not pushy and very helpful through-out the whole process. Have bought many cars from many dealers and certainly would return in the future. Financial process very smooth as well. As for the car/truck-well what can I say. I never thought I'd ever sit behind the wheels of vehicle that can pull my 5500 lb surfing boat but still get 23 MPG in city and 30 MPG on the highway -after two week I can already say I think this car will rate -overall- ahead of my previous XC90 and Cayenne S-Thanks you Jeep and Michael

Just bought a new Eco Diesel V6 from AutoNation Bellevue. My experience was overwhelming positive. Loved working with Michael Daniels. Very professional/not pushy and very helpful through-out the whole process. Have bought many cars from many dealers and certainly would return in the future. Financial process very smooth as well. As for the car/truck-well what can I say. I never thought I'd ever sit behind the wheels of vehicle that can pull my 5500 lb surfing boat but still get 23 MPG in city and 30 MPG on the highway -after two week I can already say I think this car will rate -overall- ahead of my previous XC90 and Cayenne S-Thanks you Jeep and Michael

I really enjoyed my car buying experience. Much better than the one I had with Toyota. Mike helped me get the car I wanted and off I went. Thanks again!

This was the most pleasent vechicle purchase that I ever made. Kudos to Ali and Youcef!

Thank you. We love our Dodge Journey. Salesman Ramon was excellent and made sure we were happy. Jim in Finance complimented an already great experience with more excellence. We will recommend them to our friends and family.

Very professional folks. Did business with David Tisdisl and Darrin at AutoNation in Belleview Washington. They got the Jeep down to where we felt it was a good price and then it was mentioned that I was retired, Darrin Said that, because of where I was retired from , there was an incentive program for the purchase of vehicles from Chrysler. That saved us a lot of dollars. Thank you both. I will definatley recommend AutoNation of Bellevue, Washington to others. Fred And Jeanne

This is the 30th car I have purchased. I have purchased vehicles in 7 different states and 3 different countries. This experience was without question the best buying experience I have ever had. The sales team were very knowledgeable, helpful and totally laid back. They went out of their way to offer any assistance they could to streamline the buying and vehicle trade in transition process. They found the vehicle I wanted at another dealer and had it on hand within 24 hours. The finance department found a rate that was better than my credit union! Would not hesitate to purchase another vehicle from them.

I always have the best experience here when my car needs repairs. Erik is extremely helpful and always makes sure I am kept up to date on what AutoNation is doing to my car. The shuttle service is also a great feature. I will continue to take my car here for repairs and highly recommend you do as well!

Bought a used Nissan Maxima from Autonation in Bellevue about a week a half ago. Called ahead to inquire about the vehicle, when we showed up, Robert had the car sitting up front for us to look at. His low key down to earth style was comforting, and we couldn't have asked for a smoother transaction.

My experience with Jeep Dodge & Chysler was FANTASTIC. From bottom of my heart, I give big thanks to a great team of people.. A short version of my story is I was need of a vehicle in Aug'12. after my 2001 Dodge Durango finally gave out on me where I was stuck on 405 for 4 hrs waiting on a tow truck that took forever. During my search, I was getting frustrated as we all do when purchasing a vehicle. I finally went to Dodge in Bellevue and found the salesman Dave T. I would have to say he is the BEST salesman that I have ever purchased a car from. Dave,Terry and Darren knew of my situation (single mom of 3, 3 great grandkids that I take care of all as well as work 2 jobs in which I work everyday) which was not the best but not the worst. They helped to make a process geniune( as we know most people are not) and simple to purchase a vehicle which myself as well as the help of my daughter Ashlee was HAPPY. . Regrettably in a very short time, I was faced with a difficult situation again and I again was in a need of a vehicle. I did not know what I was going to do. So i reached in my purse (on 04/28/14) and pulled out my card and called Dave T. I began to tall him that I know that he probably did not remember me. I was excited that he did. Dave worked with me to find a car. And surprisingly enough it did not take long at all. I am pleased with the vehicle that I have. Once again, I mean it from the bottom of my heart. THANKS to the BELLEVUE DODGE TEAM. Dave, Terry and Darren , I will never forget. These guys give the true meaning of CUSTOMER SERVICE and I am very greatful.

David Tisdial and Cory Breck worked together as a great team to find us the exact vehicle that my wife wanted and put together the right offer for our trade to make it work. We shopped around to 5 local dealers and none of them could match the deal that David and Cory were able to make us. In addition, they were very communicative, diligent and professional through the entire process. I've purchased a lot of high end vehicles and I consider myself a pretty savvy consumer in this space and I have to say that these guys impressed me thoroughly and really stand out in a position that lends itself to attracting many people who are far less than professional. I would recommend dealing with both David and Cory if you have the chance. They seem to take a long-term approach to their business relationships and are willing to put in the time and effort to make it work for their clients.

I would highly recommend Auto Nation of Bellevue. Got good feelings and service all around.

I noted that I was not completely satisfied with the price but I have to admit that I would have trouble finding a better price elsewhere. This does not make it all right. Also, one of the biggest reasons why I would be willing to recommend this facility is that most of the other Dodge dealers are far worse. I own four cars. Two of them are upscale (BMW and Acura). At those dealers the cost is no more but the service is excellent. I also own a Prius and the cost at Toyota in Bellevue is less than it is at Dodge for similar services. Also like your dealership the experience is adequate but not excellent.

We had a great experience with these guys - especially Dave Tisdial, who sold us our Grand Cherokee. Dave was super responsive, helpful, and straightforward. He listened to what we needed and delivered on it. He thoroughly answered all our questions and was proactive in follow-up. We plan on going back and buying our next car from him too! Highly recommend!

All around wonderful experience! I love my new Grand Cherokee!

Driving my third new vehicle from AutoNation Chrysler Dodge Jeep Ram Bellevue, still satisfied with products and service. Seeing consistent service improvements over the years, still haven't broken the products.

When the EcoDiesel RAM 1500 was originally announced in 2013, I started to do some investigation. The release of this vehicle was delayed multiple times and it was very difficult to get any information from RAM. I contacted many different RAM dealerships in this area, and all of them wanted to sell me a different vehicle and make a quick sale. Eventually I talked to Robert F. at Auto Nation Chrysler Dodge Jeep Ram Bellevue. Robert didn't try to sell be a different vehicle, instead he respected my desires for the diesel and gave me regular updates. Once my vehicle came in, the sale was pretty painless. When my vehicle came in, there were some extra discounts available, they applied these to my sale without me needing to bring it up. Overall it was a pretty positive experience. I have reservations with Chrysler in general about the way they released this vehicle (the information released was spotty and inaccurate), but this has no reflection on Robert or any of the other staff at Bellevue. If you want a more pleasurable car buying experience and don't want to deal with your typical pushy car salesman, speak to Robert F.

When the EcoDiesel RAM 1500 was originally announced in 2013, I started to do some investigation. The release of this vehicle was delayed multiple times and it was very difficult to get any information from RAM. I contacted many different RAM dealerships in this area, and all of them wanted to sell me a different vehicle and make a quick sale. Eventually I talked to Robert Frohlich at Auto Nation Chrysler Dodge Jeep Ram Bellevue. Robert didn’t try to sell be a different vehicle, instead he respected my desires for the diesel and gave me regular updates. Once my vehicle came in, the sale was pretty painless. When my vehicle came in, there were some extra discounts available, they applied these to my sale without me needing to bring it up. Overall it was a pretty positive experience. I have reservations with Chrysler in general about the way they released this vehicle (the information released was spotty and inaccurate), but this has no reflection on Robert or any of the other staff at Bellevue. If you want a more pleasurable car buying experience and don’t want to deal with your typical pushy car salesman, speak to Robert Frohlich.

The Chrysler 300 is an attractive car and one I wanted with a few options. We had bought a car from Bellevue Chrysler Jeep before and had a pleasant experience so why not start there? Mike Paulson was very informative, friendly and patient with me after I described the options I wanted on my new car (different paint color, no sunroof and AWD). There were no heavy sales tactics. We ordered the car and Mike kept us informed weekly about the status of the car and when it would be delivered to the dealership. I went to pick up my car, and it was sitting on the showroom floor - nice touch! The process of paperwork went smoothly. Going over the new car details and its options required some time which Mike was happy to do.