Brought my vehicle in for my 30k mile service. Dropped it off before they opened at 5:45 am using the key drop. Showed up at 5pm and they still weren’t finished with a tune up. waited around as they worked on it. Still was not finished. I had to reschedule to finish the tune up. So I had to come back dropped off keys in early am and was told multiple times by their staff that I could have the courtesy shuttle pick me up at 2:30pm at my job. Waited around until 3pm with no shuttle and no phone call. When I got a hold of the driver he said he wouldn’t be able to get me until 3:45pm. Less than ideal situation. Could have saved me a lot of time with better communication and customer service. If I didn’t have a service plan with Ram I highly doubt I’d return to this location.

This is the second time I have brought my Dodge Dakota in for a recall repair. Both times when I made the appointment I was told the part was in stock. This second time, when I made the appointment I was assured the part was in stock. Then I received a call on Saturday to make sure my truck would be there Monday for the repair, I asked again, if the part was in stock and was told yes. I don't live in Bellevue. Making arrangements for rides is a pain, especially when they can't make the repair. Not Happy!!

Tim was a great help with a complicated repair issue. I recommend their service team!

I would not go here. My experience with the service center was extremely frustrating. The only saving grace was Amanda Nowak.

Just bought a 2016 Lexus IS 300 AWD from this dealership last week, love the car, nothing wrong with it, run like a charm. But when it comes to customer service, then don't waste your time at this dealership. After I signed all the paperwork and made a down payment for the car, I was then informed that there is only 1 single key fob comes with it. I was taken aback a little bit and asked the sale person. I was given the answer of going to Amazon to purchase another key fob whether OEM or not (to my liking) and come to Lexus dealership and they would be happy to pair it to the car for a fee. In the excitement of having a new car, I didn't pay much attention to it and drove off the lot. Couple days later, I was followed up from the sale person asking if how do I like the car. I replied that I love the car and can't seem to find anything wrong with it, but then it popped up in my head that I was given only 1 key fob with the car so I texted the sale person back to see if the dealership can resolve that for me. She said she would have to ask the manager (Trenton). She came back with the news that I got the car at a very good price already, so if I want another key fob I'd have to pay out of my pocket and also many pre-owned cars don't come with a 2nd key. After that, I texted back but this time see no reply from her end. 2 days passed and saw nothing back from her so I decided to call straight to the dealership, requested to speak to the manager myself. Trenton, the manager was out of office, so I was transferred to a different manager who was in-charge at the moment. Her name was Star (or something like that). I explained everything to her, told her that the dealership should be able to provide me with something as standard as a spare key. She told me that the dealership couldn't do anything about it because not all pre-owned vehicles come with a 2nd key and refused to come to any resolution. Seeing that she didn't want to resolve this, I told her I would have to write a review about this issue with the dealership failed to inform me about this issue before I sign the paperwork. She then told me that I'm entitled to write any review, that I can go ahead and write whatever I wanted. So here I am, writing this review and letting future car buyers to stay away from this dealership because they don't believe in providing excellent customer service nor returning business to come.

When buying my wife our family suv the experience was pretty amazing, once we bought the suv and drove off, that’s when the issues began. When trying to get our license plates not only was the sales woman Janice was rude and lied to us about when we would be getting our plates even after we have email proof. When calling and asking for a manager we received Jim who was also rude and took no responsibility for his employees actions, the issue we were having was the sales lady told us the plates would be mailed to us because my wife had just received a C-section and can’t go up and down stairs. Our home the bedroom is upstairs but everything else is down stairs so I need to assist her with everything. They wanted me to leave my wife and new born child home alone and come pick up the license plates because they don’t mail them. Although we have email proof of her saying she would. After being treated rudely and told that was our only option we got ahold of a new manager Star, who actually dealt with the issue and mailed us our plates over night. Will not be returning to this lot. TERRIBLE customer service, even though we are their #1 priority.

We had a very pleasant buying experience. We were helped by Janice Campbell from the test drive through the sale and she was professional yet very friendly. The car was prepped impeccably. We were treated well by everyone we had contact with.

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that?s why it?s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their ?fix.? They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver?s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy?s advice. Bad idea. The next day it?s raining and my car is still leaking on the passenger?s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side?s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership.

They were totally backed up and couldn’t perform all the services I wanted after sending me some coupon enticing me to use the services. They were too busy to give my e a quote on a collision repair even though they could have kept the car all day. Overbooked and total waste of my time, bad 1st service experience!!!

I had a excellent experience while at AutoNation in Bellevue. The staff was knowledgeable and extremely friendly. It was a quick seamless process to get me into a new Jeep that I love. Thank you Starr and Ivan!

Jeremy Bolstad from Autonation’s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

Personally took the time to show me all the features of my Jeep Cherokee

Jeremy Bolstad from Autonation?s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

I recently took my Chrysler in for my quarterly oil change and can't say enough about the service. The team they have working there are so friendly and customer service oriented. I not only got my oil changed but they do a thorough examination of my car and make recommendations as to things I may want to get done down the road. I also had a slight glitch in getting my truck latch to connect and they took a look and fixed it for me on the spot. I have been so pleased with my Chrysler 300 which I purchased there in 2014 but more importantly I am totally impressed with the service and the time they take to talk to make sure you are a satisfied customer when you leave. I highly recommend Auto Nation and want to say thank you for making me feel like I am your only client each every time I take my car in for service.

They want to sell you things that you dont need. New car want to sell you tires 2019 guys.

Sondra was awesome. very friendly and informative. The sales piece was quick and easy and everything went smoothly.

Quick service and good people. My go to for dealer based service on the east side.

Easy to work with, quick service...

Tim is great. He worked hard to get me a discount from Mopar

Changed oil. Didn?t bother to reset the error message in dash. Didn?t bother checking air pressure in tires. Solved another car issue (rattle in floor board) but took 4 days to do it

No issues so far, of course, there is room for improvements from the dealer side.

Overall very good. There is confusion in the service dept. about AAA discount on service. Your facility is listed on AAA website as offering a discount?some in the dept. affirm this, others don?t.

Shawn was excellent to work with. He understood my needs and wants. In doing so we cut through all the typical BS. He was honest with pricing (no hidden surprises) and fulfilled the role of a true salesman by being responsive, direct, and advocating for me to management. All the lead up took place over email/ text. When I arrived everything was as promised and we were in/ out in about 1.5hr. In the last month my direct family purchased 3 Jeeps and 1 suburban. Working with Shawn was by far the easiest and provided the best car buying experience.

My salesperson was very cordial and I appreciated my interaction with him however once passed to the finance department, my experience went down some. I don't feel like I got the best possible deal rather I felt like what I had agreed to with the salesperson was quickly forgotten and all efforts thereafter were to drive the cost of my new purchase back up. Also I am NOT a fan of Capital One who is the finance company they choose to use.

Bought a used Jeep - that had a issue that was discovered during the test drive - told me it was fixed and 3days later same problem occurred. It was picked up and no communication from anyone at the dealership. Super disappointing... get the feeling that they just want to move inventory and nothing else... I would have excepted more from a national company like autonation... don’t think I will go back for the new truck I am planning to buy!

7 months ago I had to find a dealer to do the airbag recallon my 2009 dodge sprinter motorhome. After trying several closer shops and being denied, Autonation said no problem, bring it in. The staff was VERY FRIENDLY and the service to my motorhome was top notch. It was well worth the drive from Burien.

I went in with a check engine light on and rough running. The technician identified the problem as a faulty battery and cables. That did not fix the problem, next up was replacing the spark plugs and cables and that did not fix the issue, last attempt was to replace the infectors, that failed as well. They said that a ignition box would be required to fix it now. I told them to stop the work. I could not even drive the car home. I ended up having it towed to a junk yard. I was still charged the full cost of the repairs made. Beware of initial diagnosis.

Hassle-free pricing!

Great experience. Lived our salesperson Robert and love my new Jeep

I went in for them to replace my daytime running light and my fog light bulbs. relatively quick and cheaper than I thought it was going to be.

WORST CUSTOMER SERVICE EVER! I traded my Jeep (Purchased from Autonation) On 10/18/19. They were in NO hurry to get me my GAP cancellation forms... I literally had to call multiple times a day. Fast forward to 11/12/19 and finally Josh in finance tells me in about 3 weeks I'll get my refund check via mail. 12/5/19 I call and ask what the status is of my refund check only for them to FINALLY tell me that my cancellation is still in process. And that "ONCE ITS PROCESSED" I'll get my check in 3 to 4 weeks via mail. HOW ARE YOU PEOPLE THIS HORRIBLE AT YOUR JOBS?!

Iven is best sales person

Husband dropped off Jeep for a scheduled (first ever) oil change. Told the dealer we were in no hurry-contact us when it was ready as we own a business down the street and could pick it up anytime. Three days later we called to see if it was done and was told (after a very long hold time) that it was not ready-strange...Called back two days later and was told it was ready, stopped in to pick it up. After waiting 20 minutes we were told by the receptionist that it could not be found. When we asked to speak with the manager he said "Well, how do even know you dropped it off?"-accusing us of not leaving the Jeep with them! We assured him that yes we did, and were assured that it would be found and we would be contacted. We opted to catch a ride back to work due to the rain and informed them to contact us once it was found. Upon pulling out of the driveway in the shuttle we saw our Jeep pulling into the dealer! We asked the driver to turn around and take us back upon discovering that the employee driving our Jeep was using it to haul parts that had been picked up somewhere else! Mopar boxes all over the back of the Jeep-we were floored. When we asked what was going on the manager said "well I'm not sure-this has never happened before". Not only were they using our car to deliver parts, they ran the entire full tank out of gas, AND NEVER GAVE IT AN OIL CHANGE! Stay away from this place.

I know I’m not alone when I say this, but I HATE CAR SHOPPING! It stresses me out. But Ramon was a great sales associate & made the whole process enjoyable!! I came in knowing exactly what I wanted, what I wanted to pay, & he showed me what inventory they had that fit my criteria. The manager, Starr, and the finance manager, Jim, made the financial part of the deal easy & painless!! They were all so friendly & I really appreciated how stress-free the whole process was. I got my dream car & the best part was it was a stress-free, enjoyable process from start to finish & it’s all thanks to the excellent staff I got to work with. AutoNation does not disappoint! Go see Ramon! 🤩

Excellent experience.Sandra was our salesman and she was amazingly knowledgeable about the Renegade. No haggling, no pushy or shady salesmen or managers. Just a smooth, easy purchase and with a good trade in value for my car and great financing experience with Josh. Thank you Sandra and Josh.

I have been searching for cars for about 6 months online and started going into the dealerships to look at actual inventory and get an evaluation on my trade in over the past few weeks. AutoNation of Bellevue was my last stop last weekend but by far the most pleasant and I felt like I was talking to a friend about what I was looking for and why. I went back the next day after sleeping on an offer and when I went back it was the same experience thanks to Janice, Star and Larry. I highly recommend AutoNation but this location specifically if you're in the Seattle area!

1st time in to the service department Friday for my 16' JKU. Had called the day before and asked the woman who answered for a 50k service or one that changes all my fluids, filters, etc. When I arrived at 7am they had me down for a quick lube oil change only plus had my phone number wrong which was the reason I never received a confirmation text that she said I would get. They said they were booked but could fit me in. I told her if it was a big deal I would come back as to not waste both our time. I left the Jeep and waited for a text update as was told. Afternoon no text so at 1:30pm I tried calling and got their answering service run around. (See other persons reviews for this same problem) After me trying to call a few more times I finally called parts and asked them to relay a message that I needed to know when to expect the car back to plan for a ride. Finally after 4pm they called and said the rear differential fluid has some metal and they would need to open it up to look at it but not until tomorrow (Sat.) I said "OK" not knowing that even though I drove the Jeep in with no issues I would not be able to drive it out once they looked at the rear diff. They didnt even offer worse case scenario or approx price to fix prior to looking at it. It was just left up to me to find out later. So as I was waiting around Saturday for them to call me after looking at the rear diff., with no call by noon I decide to start calling the service dept. After more run around, leaving a message with an offsite answering person, I waited again until 2:30 when I asked my wife to stop by and see what was going on. Once the rear diff was opened, they said it looked pretty bad and needs to be replaced, even though Its my daily around town driver and I never noticed any issues. I'll swallow my pride and pay up the $1500 for their expert service but 1st I asked if it was under warranty? They did not check was her answer! After checking it was but I bought it in Canada so Factory warranty is void in the US. WTF Jeep? After another wait for a return call, I called back about 6 times before the service manager answered to tell me at 4pm Sat., that the rear diff kit is now 5-8 days out! This is the Dana 44 and the most common part around for 4wheeler enthusiasts and monkey wrenches that have 4X4's. 4 wheel parts keeps several in stock with different gearings which I even offered the service woman to go purchase for them just to get the work done so I don't have to wait 5-8 days! I also let her know I have an aftermarket warranty that would cover parts and she said she would call them Tuesday since she's off on Monday! Wait a minute I asked, no one else can make that call Monday? No she says! What kind of service department is this? It should be called the Unservice department! Now I'm waiting 3 days for her to come back, make the call, order the parts 5-8 days more, and fit me in to schedule and complete the work sometime well after Thanksgiving! I know one thing I am not thankful for this season and it is Jeep Service at AutoNation Bellevue.

1st time in to the service department Friday for my 16' JKU. Had called the day before and asked the woman who answered for a 50k service or one that changes all my fluids, filters, etc. When I arrived at 7am they had me down for a quick lube oil change only plus had my phone number wrong which was the reason I never received a confirmation text that she said I would get. I made a little fuss, polite and kept my cool but was convincing enough that they said they were booked but could fit me in. I told her if it was a big deal I would come back as to not waste both our time. I left the Jeep and waited for a text update as was told. After 1:30pm I tried calling and got their answering service run around. (See other reviews for this) After me trying to call a few times I finally called parts and asked them to relay a message that I needed to know when to expect the car back to plan for a ride. Finally after 4pm they called and said the rear differential fluid has some metal and they would need to open it up tomorrow (Sat.) too see what was wrong. I said "OK" not knowing that even though I drove the Jeep in with no issues I would not be able to drive it out once they looked at the rear diff. They didnt even offer worse case scenario or approx price to fix once they opened it up. Waiting around Saturday with no call by 11:45am I decide to start calling the service dept. at noon. After more run around, leaving a message with an offsite answering person, I waited until 2:30 and asked my wife to stop by and see what was going on. Once opened, they said it looked pretty bad, even though Its my daily around town driver and I never noticed any issues. I'll swallow my pride and pay up the $1500 for their expert service but 1st I asked if it was under warranty. They did not check was her answer. After checking it was but I bought it in Canada so Factory warranty is void in the US. WTF Jeep? Now I'm finding out at 4pm Sat. after calling the direct # half a dozen times, that the rear diff kit is now 5-8 days out! This is the Dana 44 and the most common part around for 4wheeler enthusiasts and monkey wrenches that have 4X4's. 4 wheel parts keeps several in stock with different gearings which I even offered the service woman to go purchase for them just to get the work done so I don't have to wait 5-8 days! I also let her know I have an aftermarket warranty that would cover parts and she said she would call them Tuesday since she's off Monday! Wait a minute I asked, no one else can make that call Monday? No she says! What kind of service department is this? It should be called the Unservice department! Now I'm waiting 3 days for her to come back, make the call, order the parts 5-8 days more, and fit me in to schedule and complete the work sometime well after Thanksgiving! I know one thing I am not thankful for this season and it is Jeep Service at AutoNation Bellevue.

Chad was very helpful, professional, and their service department got the job done quickly and had a rental car available so they took care of the recall and an additional repair done within about five hours. Made it pretty headache-free. :)

Terrible experience. Will not ever go back. If I could have given 0 stars I would have. I brought my 2012 Jeep Wrangler in for the second time to the Bellevue Dodge / Auto Nation dealership to have the oil changed and a 5 tire rotation. I made an appointment. When I showed up there were quite a few cars and one couple at the counter so I got in line and waited. I was in line to check for my appointment for about 15 minutes when another woman showed up, walked in and was helped right away by an attendant who had just walked in, completely ignoring the queue that had formed behind me. When I was finally helped and getting checked in, I asked about my service contract I had purchased and still had a few services left. The attendant told me I didn't have a contract. I quickly retrieved my paperwork from my glove box and showed him that I did in fact have a contract. He quickly pointed out that the contract had expired a few months ago and the $150+ dollars I paid for the 3 services were all void - that the contracts are provided through Mopar not their dealership and that was that - he would not honor the contract. I went ahead knowing I literally paid for 3 oil changes I didn't receive. I don't drive my Jeep much except for overland adventuring so the miles don't accumulate very quickly. That aside, I needed to get oil changed so I told the attendant I wanted an oil change and a 5 tire rotation. He was like uhm, nobody does that anymore ...the tires wear funky if you do that...I insisted he include the tire rotation and also informed him that I had owned the Jeep since it was brand new, always done a 5 tire rotation and never had any issues. I signed the work order and away I went. Upon my return the attendant sent me directly into the payment counter, didn't go over anything on the service sheet, didn't discuss any potential concerns or anything ...just sent me in to pay. When I got the bill it was $109. I was like whoa wait a minute $109 for a conventional oil change - are you kidding me!!! The cashier said oh it's full synthetic - he should have told you that from the start. I was like uhm well he certainly did not mention that and if he would have I would have gone to Jiffy Lube and paid $45 tops. She had me go back to the attendant to discuss. He was like well you signed the work order - you knew how much it was going to cost. I said uhm, I don't remember seeing any of this information on the initial work order. His response was "so you are saying I forged your signature". I was just absolutely dumbfounded. I said who pays $100 for an oil change and he replied with "I do". Well yeah, maybe when you have a brand new car and use full synthetic oil and get your oil changed every 6000 miles instead of conventional oil every 3000 like I have for the past 7 years in my Jeep! He at no point offered an apology or explanation or anything. There was nothing I could do, no further argument I could make so I had no choice but to pay my bill and leave, which I did. I told him I am never coming back here again and his response was "good". I would not recommend ever going to this service department. I have had such good experience at other Dodge dealerships. Usually the attendants are so thorough and explain everything and then ask for you to complete the survey when you receive it because they apparently get dinged if you don't complete one. It's unfortunate how poorly I was treated. I am a great customer and they just lost me forever - and anyone I talk to I will make sure they know my story. Bottom line - don't ever let them sell you a service contract if you don't drive that often because your contract will expire before you use it. Also unless you want full synthetic oil in your vehicle, don't go there. They told me that's all they use now.

Customer Service Rep. Chris Rider is the BEST ! Knows my vvehicle and always makes sure every need is serviced to requirements. I'm very satisfied with service..

After having some serious issues at other dealerships, I had a great experience with the team at AutoNation Jeep in Bellevue. We had all but given up on our search, but Ramon and Nick took the time to help make everything easy for us. There were no false promises, only realistic exactions and great communication. If you are in the market for a new vehicle, start here.

Best buying experience period Shawn went to great lengths to be sure I had the exact Pickup I was looking for.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

We currently own/lease two vehicles from Auto Nation in Bellevue, and although, we like both cars, we have found that the service in general at the Dealership to be lacking to say the least. I have ordered in person a window shield glass replacement about 2 months ago. A month goes by and I do not hear anything regarding the order. I called the service and parts department but was not able to get hold of them. Nobody was answering the phones including the operator. A few days later I was able to speak with the operator but she was not able to have anyone in service answer the call (what?). I then left a message to the manager asking him to contact me regarding this issue ASAP. Never heard back from the manager either. By then, I was beyond frustrated with their lack of follow up. I went in person (again) to the Service Department to find out what was going on with my order? They could not give me an answer, and after waiting around for 1/2 hour as they scramble to find out what went wrong, they offered to do some research and call me back once they were able to locate the windshield glass. Another 2 weeks goes by, and no phone call from Auto Nation (What is going on??) . I then called the service department and after several attempts was able to get through a service agent that could not tell me anything. At the end of the conversation, she offered to "reorder the part" and follow up with me. By now, I am wondering if they dropped the ball a long time ago and never ordered the part in the first place. But how could that be? I was there in person, and watched them order the part. I am without words to explain how could this even be possible. But I am certainly not without words to express the dissatisfaction and mistrust towards Auto Nation of Bellevue. I would not recommend their services to anyone. As I finish writing this review I am still waiting for that phone call with an update that may never come. It's sad :(

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

Easy to work with personal. Chad is the best. Worked with him for years. Good quote for Exhaust Manifold replacement. All E-coupon discounts honored.

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

It was a great place to shop for your dream jeep. highly recommended

Nice people, very friendly. Service and sales both a great experience.

My wife and I Just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Fantastic experience both from the team helping us and the car.

My wife and I just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Best experience ever. We were able to complete most of the details by phone and email so when we went to the dealership we were in and out. The car is beautiful and the team helping us was fantastic. Thank you Auto Nation, We will be back.

I have been having my Jeeps serviced here for several years. They have gone out of their way to take care of my needs even when things get complicated. I would definitely recommend them.

It was a very positive experience.

Had to return my earlier leased car and took another trailhawk, I was well informed by Ivan about different options I have and he did help me with overall return and buying process - good experience

Horrible I would never go back there again nothing but lies the worst dealership I ever bought a car from

I DO NOT recommend this place whatsoever. Where is the negative 5 Star Review option?! I can’t even describe how appalled I am with AutoNation Jeep and their terrible Customer Experience. They should be ashamed of themselves. GET THIS - I dropped my 2011 Jeep Grand Cherokee off on August 22nd for a few issues. The first being a squealing/whining noise coming from the engine. Second for a squeaking/creaking noise coming from the front left tire area. Lastly, for a slow turnover when starting the car. I told them that another auto shop said the battery was fine and it was mostly likely the Starter that was bad.The following week I was told the Power Steering Pump and Pulley needed to be replaced, but the part was coming out of Michigan and it would take 5-8 business days to receive the part. Mostly likely they were to receive the part right around Labor Day (9/2). Never heard from them that week. I called the week of 9/9, still no update. I called the week of 9/16, still no update. I called back again the week of 9/23, I was told that one of the technicians who was working on my car no longer works there, and so they were down a person and all of their work was tasked on other technicians. Here’s where it gets REAL GOOD. I called Friday, 10/4, and was told that the Power Steering Pump and Pulley was replaced, and that’s the reason I was hearing so much noise coming from the engine. It’s also the reason I was experiencing a slow turnover when starting the car because the pump was “darn near seized up!” After that, I was also told that they had a secondary or “senior” technician, “double and triple check,” that absolutely no noise was coming from the car anymore, and that I should have a call coming from them come Monday, 10/7. No call. No updates. No nothing the entire week of 10/7… So I called on 10/15 asking for yet another update… Surprise! Car is done and ready for pick up. No Power Steering Pump and Pulley as replaced. Apparently the “senior” technician went to install the parts and said that absolutely nothing was wrong with the power steering. Awesome, love it when service advisors lie right to my face. A week and a half ago, you said the Power Steering Pump and Pulley were replaced. Which one is it?! INSTEAD, they installed a new battery because the cold cranks were basically dead on the old battery (so they say), and they also stated that nothing was wrong with the Starter. I’m still noticing a slow turnover, so AutoNation basically solved 50% of a third of my initial problems. They also told me that squeaking noise coming from the left front tire area was due to a bent bracket, which can sometimes be mistaken for a lifting spot when lifting Jeep Grand Cherokees up. Now, this made sense, since I had it somewhere else back in July, BUT guess what, still hearing that same sound, so they still have not fixed that issue either. So all-in-all, they “maybe” fixed about 50% of a third of my issues. My other two issues are still persistent if not worse. ANOTHER great part to this story is that my service advisor told me they “drove the heck out of it,” to ensure “no noise” was coming from the car. Guess what? They put a total of 4 MILES on the car from August 22nd to October 15th… 8 weeks? 4 miles? What the? Don’t tell me you “drove the heck out of it.” This entire experience was a LIE. AN CDJR will never see a dollar out of myself, family, or friends. Everyone that I’ve told about AN CDJR having my car for 8 weeks and putting in a battery has just about lost their mind as much as I have. I don’t know how a GM or Service Manager can think this is great Customer Satisfaction. Good news too is that everyone says they’ll never buy a Jeep or go to AutoNation in Bellevue, and that makes me very happy. I called on Thursday, 10/17 wanting to speak with the Manager. Told he was with a customer, but “promised” if I leave a voicemail, he’ll call me back. Yeah right. We all know that will never happen. AN CDJR, you had the chance to make this right, but now I have to resort to social to get your attention. So shoutout to the Manager, Chris from Service, for not returning my calls! You’re the GOAT! Also, shoutout to Nick Wilcox, GM of AutoNation Bellevue. You the real MVP for not responding to my email as well. Love it when I deal with companies that are NOT focused on their Customer’s Experience and lie to their customer’s face. BBB of Bellevue, here I come! Update as of 10/21: I took my car into Rairdon CDJR in Kirkland and they said that my tie rods have some wear and tear (could be related to the squeaking noise from front left tire area). They also said my Alternator and Serpentine belt needs to be replaced (could be related to squealing/whining noise coming from the engine area). Lastly, they said I need a new Starter (could be related to the slow turnover). It's crazy how AN CDJR said the nothing was wrong with the Starter and that it checked out all fine. I truly think AN CDJR just didn't want to deal with my car and gave up and forgot about my car. Then just let it sit there for weeks and weeks.

The price for an oil change was much larger than we discussed. I spoke with the clerk about it and show said she look into it (not intending to get back to me). It was $90 for an oil change that should have been $70. It was higher because it needed an extra quart of oil--didn't you know that when I brought it in--its a dodge--I think its deceptive. I won't come back to Dodge of Bellevue for oil changes or routine repairs.

Everyone was very professional. Amanda was especially helpful in providing me with information necessary to make a decision on prioritizing the importance of the car repairs.

Shawn was incredible! I was just coming out of a 15yr relationship with my volvo (loved that car) Shawn was able to very quickly assess what was important to me and took the utmost care to answer any of my concerns. What he didn't know immediately, he was able to find out there on the spot. He really went above and beyond for us - we misunderstood the package that was on the original vehicle (had thought it was the cold weather) he knew this was a super important feature to me, and even though I was "fine" with the original car, he wanted to make sure I was "wowed" :). Well, he delivered, beyond what I expected and also far past any sales experience I've ever had. He even rescued my favorite Maui Jim's from the original car :). Truly can't say enough great things about Shawn specifically, and the dealership. My husband has been in automotive for 30yrs, knows the industry, and we were both more than impressed with the care and integrity from start to finish. Highly recommend the Bellevue Jeep dealer, and would ask for Shawn!

Timofey and the Service Crew is always good. I trust them with my JK.!

Amanda was great. wen I called for appt. for recalls I was not offered a rental car, told that I had to take the shuttle since I did not purchase car there. upon arrival Amanda informed me I could get a free rental and she set that up for me. that all worked great. I had 2 recalls done and oil change. the only issues were that I had no new stick that says when my oil change was done and due next, the oil reset button was not reset on my jeep. I paid for an oil change but can't even be sure one was done. My car was also parked way out and I had little room to maneuver and had to back up between a lot of cars just to get out. Just not great door to door service.

i appreciated the attention to detail! I had my oil changed and they noticed my windshield spray nozzles were broken. They offered to replace them at that appointment which was much appreciated! Thanks

This location was great! I have a Volvo under warranty. When I made my appointment with the online system it make it sent me to this location. I thought it odd at the time and when I checked I discovered the system had done it in error. I was getting ready to go out of town and the service representative checked to see if Volvo could get me in but of course they could not. The service representative asked the technician if he could do the oil change and he told her as long as we have an oil filter. They tracked down an oil filter, did the service, and when they found out it was under warranty agreed not to charge me. They had me in and out in less than two hours. This was customer service at its finest.

My recent experience was great. Employee Tim (Finance Admin./A/R) was such a big help very late in the day. Tim finished my payment process and got me out of there quickly. Another employee initially got my checkout process started and was super helpful with a good attitude, again, late in the workday. Took my Jeep Laredo out to the Olympic Mtns. with my wife and made it back safely that weekend! Thank you to our mechanic too!

My experience with Ray and the Jeep dealership was quite pleasant. We came in with a trade and got back what we're expecting and a brand new renegade. Thanks for a smooth process and overall great experience!

Great low pressure sales process. The team was patient and attentive.

Our salesman Ramon was great - knew all the vehicle information, but not pushy at all. Helped us find exactly what we wanted even though not on site. Overall buying experience pretty quick and easy.

When I arrived at service center at Bellevue, WA shop . I was sitting in my car for 20 mins and no one came up to me. Bunch of workers walking around and ignoring me.

Our sales person Jeremy was very knowledgeable about the car and was professional and courteous. He made sure we knew what was happening every step of the way . The only problem we had was waiting for the finance officer ( not his fault) . The couple a head of us took 2.5 hours asking questions. I didn?t mark down for that as it was not in the dealerships control. Price was great , better than anyone around for 50 miles .

After reviewing various car websites, I found the car I wanted at the Chrysler Jeep AutoNation in Bellevue. The people (Jeremy, Star, Zane, the dealership manager) were just awesome, knowledegable, helpful, friendly - also no question was too dumb, so add patience in abundance. I bought my used Lexus there and every step of the purchase and delivery was handled professionally, with thought and care. The car was detailed out beautifully, including removing some bush scratches on one side of the car. Everything they said would happen, did, everything agreed upon was delivered, no empty promises nor hardcore selling. Just reasonable responsible and excellent customer service, dealer service, financial service throughout the process. Their set price and the 5 day try it out period (and if you don't like it bring it back), allowed me to have a mechanic double-check the car and he was impressed by what he saw. Just one last thing - I would recommend that if you go to AutoNation, be sure to ask for Jeremy. He was so helpful from beginning to end and was wonderful working with me about every little thing - he made things go smoothly and comfortably. I will be recommending this dealership to my friends, family and co-workers, etc.

By far the best car dealer service jeniece is the best. Thank you for helping me getting my jeep wrangler 2019

Fantastic experience buying a vehicle from Shawn Bedker. Strongly recommended to those in the market for a new ride!

Easy scheduling service; service staff extraordinarily friendly.

Very honest, smooth, and easy transaction. Would definitely recommend this location to anyone and everyone.

Jeremy was fantastic to work with and he made the buying experience easy and efficient. I'd definitely work with him again!

Horrible customer service! Owned a dodge Dakota pickup, a dodge minivan, and 3 jeeps- BUT NEVER NEVER NEVER AGAIN will I own Dodge / Jeep/ Chrysler vehicle and it’s because of this dealership! Have a lifetime wrap warranty- was told our tie rods need to be replaced but not covered on warranty as that’s normal wear and tear and they couldn’t fix in a timely manner- took to a local garage to get fixed- then noticed the rack and pinion assembly needs to get fixed- WHICH SHOULD BE COVERED BY WARRANTY- took back to dealership on June 14-after NUMEROUS calls, and NUMEROUS INSPECTIONS, was told warranty is cancelled - THEY HELD THIS VEHICLE FOR 7 weeks- each time WE had to call them for updates- no offer for a rental -even drove by to speak to management— one person said manager wasn’t there, another said he was in a meeting- OBVIOUSLY ONE OF THEM WAS LYING! I needed a vehicle- guess what- went to Michaels TOYOTA to get a JEEP for daughter to take to college since these guys couldn’t be bothered! Brought SEVERAL VEHICLES here for service over the years mostly because we had the warranty not because I liked them—- NEVER NEVER Never will this dealership see me again when it’s time for a vehicle

I had first gone to Jeep of Seattle where they were making the process so difficult that we needed up just walking away and I called Jeep of Bellevue and told them exactly what I wanted and they prices match what I was wanting to spend and had already had the car ready to go for me by the time I got there. Mike was who had helped me out and I could recommend him more. I was in and out within just a couple hours and absolutely received 5 star service.

The best customer service I've ever had at a dealership

Janice was amazing!! It was my first car purchase in almost 5 years. I walked out of there with a Jeep Renegade Trailhawk and couldn’t be happier with the experience. Thank you Autonation for my new Jeep! Jeep Grand Cherokee was my first vehicle when I was 18 years old and I loved it!!

The entire buying experience was fantastic from beginning to end. Mike Paulsen was a subject matter expert and true professional. No pressure, no hassle..highly recommend them for all your jeep needs!!!

This dealership is nothing but incompetent. Do not buy from them or bring a vehicle to them! They have had my vehicle for 5 days and will not even give me information about it or when they can work on it.

After waiting 2 hours for my "diagnostic to be done. It was finished and for the one repair I needed it was double from what I was quoted for another mechanic (AAA and BB approved). I said I'd go else where. I waited an additional 40 minutes for my car to come up

Myles was so helpful, and made the car buying process easy! Definitely recommend him!

Very professional, felt they did a thorough job. Wait time was a little long, but that's ok to get good service.

We had a great experience buying a new Pacifica Hybrid. Straight up easy to deal with.

Very nice employees that are customer focused at any time of the day. Happy to serve and help with connecting you with your new vehicle. Thank you Kasra and Starr.

If you are looking for a straightforward professional no hassle experience I?d certainly recommend AutoNation Jeep in Bellevue, WA. Kasra was extremely professional, knowledgeable, and represented himself as a clear customer advocate. His follow-up and handoffs where seamless, assuring that the buying process was short and to the point. Clearly a cut above what I?d been experiencing in this current looking/buying process.

In and out within one hour for recall issue Great service

Totally Unsatisfactory. Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Just had the best buying experience at Autonation - ask for Ramon!!

Per prior posts on this site the dealership mentions "Please call our General Manager". As expected you get phone menu path to know where with no ability to contact anyone directly and messages not returned. To all who read these posts: DO NOT HAVE YOUR JEEP SERVISED HERE; unless you need a simple oil change or basic service.

Made buying experience a pleasant one. Great staff and convenient location.

AutoNation in Bellevue is great! We just got a new 2019 Jeep Cherokee and Shawn was our salesperson. He is upbeat and very knowledgeable. I highly recommend it!

Easiest car I have ever bought. Shawn did a great job on delivering the deal and Grand Cherokee that was promised

Almost impossible to contact anyone in service by phone. This is described as a phone up grade problem and will be corrected as soon as possible. In person service is friendly and professional.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

I had an oil change and tire rotation today. The folks doing the check in were good to deal with but I can’t say the experience was the same when I got my keys back. The person that got into my glovebox to get the wheel lock key didn’t bother to put half of the contents back. I found things on my passenger seat and napkins strewn on my floor. Let’s just say they should never expect a good NPS score from me.

I recently purchased a Jeep Renegade from AutoNation in Bellevue. I have bought many cars in my day, but this transaction was by far the easiest and most satisfying. Ramon Ramirez searched for just the right vehicle with all the options I wanted. We did most of the transaction over the phone, and we finalized the deal within half an hour at the dealership. And the price was right within our budget. Outstanding deal!!!

Everything went great Ramon made sure I go the car I wanted.

Very helpful and friendly staff. Fast and easy transaction

The Service department crew was professional, accessible, responsive, and friendly. Work was done on time and as promised. Staff made the entire experience easy, from drop off to pick up. Wouldn't hesitate to return.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

Ramon in Bellevue was so patient with me. I had not purchased a car in years so I felt very insecure. He helped me relax and he builder trust with me. I think I got a good deal I think.... the monthly fits my budget!

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Wonderful purchase experience! We were treated very well!

Ramon did a great job. Listened to what I wanted and immediately offered some great recommendations. Thanks all!

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

Best place too purchase a Chrysler Dodge jeep or Ramon

By far the worst experience I’ve ever had while buying a vehicle. This company is the biggest scam. They don’t care about you or anything besides making a sell. Good luck trying to contact them for anything besides when it comes to looking for a vehicle to buy. I would never recommend anyone to this place. If you do decide to buy from them, please make sure you check every last detail, because once you pay; they don’t give you the time of day... Worst customer service.

I've given up trying to get someone to pick up the phone in services. I've called for 3 days in a row and the phone rings, rings and no one ever answers it. I'm taking my business to the Ram dealership in Kirkland, who picked up the phone on my first attempt.

Really nice place and stuff!

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

I normally have great service here. However, when I brought the Jeep in for an oil change yesterday, the person noted that in their system that there’s a note not to fill the washer fluid. I said, that’s because I like to use the Rainex washer fluid instead. What’s weird, is that today the next day, I go to spray a bit on my windshield, and there’s nothing coming out... I can hear the pump working, but no fluid. I get home and check the tank and it’s bone dry. Iam 100% sure that it was not that way when I brought the vehicle in, and there’s no puddle of it on the floor of my garage. I filled the tank with what I still have here at home, and the system seems fine. Their multi point inspection sheet also says they checked the washer fluid. I don’t get it here. Why was the tank dry? The tank was not full when I brought it in, but it was not that low either...

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Chris rider was great took care of my jeep. completed service and recall in less than 1 hour

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

My experience was fantastic. I contacted them in advance and they had everything ready upon arrival. everything was done professionally and handled with care. I would recommend this dealership to anyone I know. special thanks to Josh M.

We bough our 2014 ecoDiesel Jeep Cherokee Overland brand new. Since then it has had nothing but problems, starting with the air suspension. I’ve had everything from computers to the catalytic converter replaced. All my oil changes and recalls have been taken care of here as well. It’s happened at least 5 times where I’m told our vehicle was fixed only to have the check engine light come back on during my drive home. This just happened in my most recent experience from having the diesel exhaust filter regeneration forced. Very sick of this vehicle, it’s problems, and unknowledgeable mechanics.

Great service and quick! Maybe there 2hr and drove away in my new car.

My husband and I do not like buying cars. We have had a lot of “challenging” experiences. Our purchase from Ramon and Auto Nation was a most pleasant one, from start to finish. We have certainly found a new source for future vehicle needs.

The quick service manager was great. Had an oil change and a headlight replaced.

Ramon was great to deal with! Very down to earth and easy to talk to. Found us exactly what we wanted. Need more salesmen like him.

See my post. It explains it all

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I like the way they come out to your car when you pull up, and ask what you need done. A LOT BETTER than having to go in and wait in line for 20 minutes. Great service and courteous managers.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

Horrible experience from service advisor at service department. He denied service 2 times in a row for time reason. Reason itself makes sense. However, his attitude when talking made me upset. Humiliating, ignoring and taunting. I am still feeling insulted. Is how the dealership treats customer? Was his attitude because I brought old car? Not nicely dressed up? or racism looking down Asian?

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

the scheduled appointment was handled expertly with courtesy. Unfortunately, the replacement part was on back order and the repair has yet to be completed.

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

I had my car towed to the dealership as it was the closest place to work. I called ahead twice but could not get a hold of anyone. I understand it was the end of the day on Friday but it was 45 minutes before the service department closed. I left a message on a lady's voicemail that was never return. When I dropped off the car with the tow truck, it turns out that the mechanical repair shop is down the street so the tow truck had to navigate the crowded parking lot to leave and go down the street 1/2 a mile. The location down the street is unmarked and there is no way to tell that it is affiliated with the dealership. The parking lot is not secured and I was worried about leaving my car there but I was out of options. I then had to go back to the dealership to drop off the key. There really should be a drop box at the repair facility so that the back and forth can be avoided. I called on Saturday and was able to talk to a person who did let me know who would be assigned to follow up with me. I don't think the direct phone number that was provided was correct but I had a name and Dan did follow up early on Monday so that was appreciated. The kicker was I have 2 warranties and neither covered a battery and no diagnostics would be tried until I paid almost $500 to replace the battery. I know dealerships are more expensive than most shops but I found this rate offensive especially since the lights, radio, A/C all still worked after 3 days of not being able to start the car and it seems like something other than the battery was causing the issue. I ended up towing my car to a different shop due to my frustration with the process and the pricing. Dan was very professional and courteous throughout the process.

I went into the dealership after driving 5 hrs to get there to get a truck I had already been approved for. I had the paperwork for my own financing through my own bank they didnt have to do anything, literally just find the offer number on financing website put my info with truck sign papers and we could go. They kept myself, my husband and my 9 month old there for over 6 hrs after i test drove the truck. The only reason i could come up with as to why they did this was because they were trying to get out of using the financing i had come in with. To top off that the finance department didn't fill out paperwork right so i had to pay out of pocket to buy a trip permit to even drive truck in Oregon. There is also something mechanically wrong with the ABS system which I have to have fixed because they lied to me about it on the test drive. All in all I love my tuck regardless of the mechanical issue so I thank them for that. I will never go back to them or reccomend them to anyone though.

Service department could be a bit more organized, the finance department could listen better. Sales was pretty darn good.

Went to AutoNation Chrysler Jeep Dodge to get my car serviced. Easy to make an appointment and the work was done well.

I have bought several vehicles from various dealers over the years. This is the first one I have purchased from an Auto Nation dealership and it was very stress free transaction. No haggling or trying to get one up on each other by the two parties.

nice ¿ buying experience¿. Low pressure. Car sold itself and was offered at a great ¿ price.¿

I bought my new Grand Cherokee Limited a week ago. I was impressed with the management team. James Cambra, our sales rep, went above and beyond to get us in the vehicle and the finance staff worked hard for us too. I will say I wasn't happy with the detailing done on the vehicle prior to pick up. I half blame myself for not looking it over prior to driving it off the lot but to see dirty interior glass and dried wax on edges is bothersome. I would recommend this dealership.

Very helpful and easy to deal with. Made getting my new Jeep easy!

Took my Jeep in for a radio issue and remote start. 30 days and $400, later still not working. I placed 8 calls, none returned. Do not take your vehicle here. Absolutely terrible service. They told me there was nothing wrong with the Radio.... Jim F.

Never been treated so horribly by a dealership before. I purchased a Jeep Grand Cherokee from them; I was not just rushed but shoved through the process. I even had the finance manager throw a pen at me when I asked why the totals were different between the sticker price and the contract! DO NOT WASTE YOUR TIME HERE.

Mediocre service..drop my vehicle jeep renegade 2015 for overheating problems for 3 times,,and the last time i found a hit in my hood that peel off the paint and nobody said me nothing about that..

Very patient with me DURING a very trying time in my life

They have a big selection of cars with a lot of variety.

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

Bought a Ram truck two years ago, love it! Great sales staff, wonderful experience. Get all oil changes and service there, no complaints at all, super friendly and knowledgeable.

Excellent service from start to finish. I love my new Jeep Cherokee!

searched for a car online and the team was very informative on giving me the information i requested. quick response time. thank you very much

I had Kasra help me. Got to say that he was really active and not pushy was respectful and very courteous. He answered all my questions and messages clearly and really got me on my way.

After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a break out of parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. I recommend going elsewhere for service as this dealership price gouges.

I had to take my Jeep Grand Cherokee in for a recall which I was told would take 5 hours or so. As I had some things to tend to that morning I took advantage of the rental car that the dealership offered for this recall. Dropped my car off at 10AM and was told that de Enterprise person would be there within 10-15 minutes to get me into the rental. Waited in the lounge for well over half an hour before I went back up to the service desk to inquire. A phone call was made and I was told that the Enterprise guy was right around the corner. Back to waiting...another inquiry and another phone call half an hour later....I finally got my rental car at 12PM. By this time I had already missed the appointment I needed the car for, so I said that i may as well just take the dealership shuttle to the mall for the remaining few hours....but at that point I would have had to wait again for the shuttle, so I just took the rental. The Autonation service guy was helpful and friendly and apologetic, the Enterprise guy was lackadaisical and didn't seem at all apologetic for making me wait 2 hours. Not sure if this happens often, but I would think Autonation would reevaluate their relationship with Enterprise. Also, if my appointment to drop off my car is at 10, then I would expect my rental to be waiting for me at 10 as well. Waiting to arrange for the rental place to come over after I am already there seems inefficient.

The facility is excellent. There are a lot of choices and the salesperson was extremely helpful. I would like to recommend him to anyone might want to purchase a car. His name is Ramon Ramirez. He had been very patient and helpful in helping me choosing a car. Even after the visit, he also had continued to follow up with me and helped me picked out more options for me. I found the car choices that he had sent me were very much good choices. The overall service of this dealership is excellent and I would definitely come back if I do need to purchase another car. Everyone in the team had provided great customer service. So I would definitely recommend this dealership and in particular the sales associate Ramon Ramirez to a friend.

Recently purchased a used vehicle from AutoNation and it was an unexpectedly enjoyable car buying experience. The salesman was informative and easy going. The buying process was stress free, the time it took to process the sale was expedient, and all the staff we came in contact with were friendly and helpful. What more can you ask for?

Starr was super helpful with all my questions before and after buying my car. She defiantly did a great job being professional without being pushy or annoying.

Very disappointed! The bolt that holds the break caliper came loose yesterday on way home. My husband could had been seriously injured. Our truck spent 30 plus days there came back with dead battery, no gas, scuff marks and now.. Flat tire, rim is done. My husband was promised a tow truck for today and all things fixed. We need this truck for work. We have bought 2 cars from you. Never had problems before. Your company went from being my favorite to last on my list. Please make this right! Have your manager answer our calls.

The sales dept was awesome and our experience with them was great!

Bought new Wrangler from Bellevue CDJR in July 2015. The purchasing process was great, though … wow … all that paperwork: this needs to be computerized! In March 2017, found 2" of water in all 4 footwells. Arranged to take it in for service a week later. Dealer replaced roof & door seals; appeared to fix the issue. In Feb 2018, I again found the driver's footwell contained ~1" of water. Dealer attempted to fix the issue once more, even though car was **just** out of basic warranty (by mileage). It's only been a few days now, but hoping that the issue is now completely fixed. Other than this issue, have always had great service from the dealership and hope to keep this Wrangler running for many years to come.

Fue mi primer servicio, y la verdad que fue muy bien hecho. Muy buena atención y fueron rápidos con el servicio express oil.

Ivan was very helpful and attentive to our needs. The process took longer than to be expected, but he helped with the time spent. Overall, very satisfied.

Starr was helpful, friendly, kept us updated as we waited for our new Pacifica Hybrid to arrive. She answered all my many questions, even though the questions were quite thorough, and she had to research a few answers. She even watched my 7 year old daughter while we were working with the finance manager! I highly recommend Starr! We tried Rairdon's in Kirkland first, and had a terrible experience there (that's the second time, so we've learned not to go back there!). Autonation was much quieter, the people were kinder, and there were no pressuring salesmen.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. the day after i got my car they made me drove to their dealership to bring a check since i didn't have money for downpayment, i wrote $700 on my check that day and they will hold it till i get a cash for my downpayment within 21 days. Jennifer the finance that work with me she said she was gonna hand me my check back after i give her my $700.. after i made my cash downpayment I ask her about my check, i guess she forgot for some reason, and tellin me the financial people got my check and she will mail it back to me within 2 to 3 days.. after a week without receiving a mail from the dealership, I check my bank and there was a process that the check is being proccess.. I called several times about that issue they couldn't fix it at all or they wont even try to deal with it. I have to call them every single day just to follow up.. it took them a week or 2 to get that problem solve! (manager even told me if i write a check i dont need to bring cash, why did she even take the cash then, why would RAMON MILLER have to call me about my Cash downpayment askin me when can i bring it to them) then now I'm having problem with my Licence Plate not having it. I got my car on 12/10/17 they gave me a temporary till 01/24/2018 i called them about that issue and Ramon Miller. made me drove all the way from everett to bellevue dealership to get my Temporary again.. I ask if he could just send it to me through email he said ni cause the finance people have to do that stuff and it couldn't be sent though email i have to pick it up myself.. When i got to the dealership he wasn't there and i talked to some of the people they didn't know what was going on at all, I told them that my temporary will expire soon, and i need a temp since ramon ask me if its ok if i get another temporart one. I said ok thats fine as long as I dont get in trouble getting pulled over.. But when i got to there dealership they said they couldn't get me one, they have to talk to financial shit, and figure something out... they made me drive all they way up there for nothin. and now I called about what was going on with my plate or the temp, they dont know anything about what was going on. they just keep passing me to other sales, or manager.. I called an hour ago they said they would call me back its been almost 2 hours and still no call!!! worst fu*kin dealership and sales ever!!

Brought Nybo car in for service in the morning had three recalls called multiple times in the afternoon to see progress no answer left messages no reply finally received a call when I returned home had to get back in the car and drive all the way back to the dealership if you want something friendly and fast go elsewhere

Just after oil change was completed, I noticed a definite oil slick on the wet pavement under the front of my 2014 Chrysler 300C. The burning oil smell that still persists indicates a sizable oil spill on hot engine parts during service. Also, I noticed that tire pressure had been increased to 39-40 psi versus 30 psi as specified by the manufacturer. Previous service visits have been completed without issue, so perhaps this experience was an anomaly.

Sorry for the ramble but I want to document my experience: My wife and I just bought a car here on January 9th. The internet listing advertised by this dealership showed that the sticker price as 26900 something. When I show up and that listing is suddenly disappeared and they are now asking $28,000 sticker price for the vehicle....Then they asked me for the listing but obviously since it was taken down I could not pull it up. Then they calculated the wrong states sales tax on the first offer they signed and gave to me. The new sales tax rate put the price back up above what we haggled down to. The manager quickly walked by and in a very rude tone says "I don't negotiate sales tax it's the law." And then walked away to leave the salesman to apologize to us. Obviously no I was not expecting them to negotiate the sales tax directly I was expecting to negotiate the price of the car to adjust. There were a few incentives thrown in to be fair that incentivized the deal a bit to make up for the tax mistake. I cannot comment on the car other than it looked great and drove great on the test drive but since I have not picked it up I cannot fully say. The remote start that they promised to install by Saturday was now pushed to Monday for some reason because they couldn't get it done Saturday. So many shiny promises and up front that are hollow inside. This place is your typical dealership that is well polished and friendly upfront but once they have your money they show their true colors. I am disappointed in the service that I received from this dealership. Our salesman was a nice man (yes I know that's his job but I watched him fight for us) and honestly he was probably the only reason we bought the car but it's the managers and service people behind him making the real decisions that have ruined this experience and will make me never return or recommend. I will update this review on Monday if they fail to provide me the vehicle I purchased, with the remote start installed as we agreed. If so I will change this to a one-star review and update this because at that point I'm just getting the runaround. Update: On Monday I was told it would be Tuesday for the remote start however after speaking to a manager, he tasked someone with putting it in Monday. I don't like it had to take that. But I appreciate that the manager made it happen. As a business your word must be everything. I arrived on Monday and the car was complete and ready for us. The car was dirty and not cleaned which was very dissapointing, who sells a dirty car? I was not expecting a detail job but just a good wash and some vacuuming would have done the job. The remote start works well and actually I'm happy that they put it on the same remote. so far and I'm happy with the vehicle, but the experience needs a lot of work. I would say that the price that I paid for it was below the other listings I see around the area. I just feel that the sales process needs refinement and more openness, respect and above all else a reminder that a person's word means absolutely everything in the world.

Our dodge pickup broke down in Bellevue Saturday night we had it towed to the closest dodge dealer which happened to be auto nation got a call Monday morning that the tow company dropped our pickup in the wrong location we gave them the name of the company that dropped it there and were told “they do a lot of work for us they know better we will call them” we left 2 messages for their service writer to call us back never received a call being from Idaho and not being a local and needing emergency service we needed to talk to someone. After no returned call I called and talked to the service receptionist who told me they haven’t even touched my pickup yet but were getting ready to I waiting an hour and a half which was 430 by this time I was told they were not able to get to it that day and probably wouldn’t Tuesday either when I asked when they could look at it she explained to me it was standby basis since it was a drop off and didn’t know when they would be able to look at it. Since we were in the Seattle area for a mini vacation and now we were stranded there with no vehicle I called another dodge dealer who informed me they could start on it first thing Tuesday morning because of our circumstances. When I called auto nation back to inform them my husband was on his way in to get the key she said she would let Chad know, 10 minutes later Chad calls me (remember this is the guy we have left multiple messages for that same day and this was the first time he returned our call) telling me they Ran a 4 1/2 hr test on our pickup I asked what he could tell me he says “well your battery is good” YEP we already knew that and it doesn’t take 4 1/2 hrs to test a battery plus he had to pay a tow company to move our pickup so he wanted $95 I asked him why he didn’t call the tow company we told them to he informed me he did and they refused to move it well I have free towing so he should have called me. I sent my husband in and Chad tells him he wants $195 for doing NOTHING to our pickup and having it towed, Chad told him he didn’t know who the tow company was and couldn’t “call around asking who dropped it there” this was maybe 15 minutes after he told me he called them and they refused to move it. After fighting with Chad over $195 which remember he initially told me $95 and told my husband $195 the dealership decided to waived all their bullshit fees and finally gave us our keys. Our pickup is at a good dealership who has kept us informed and has bent over backwards to help us out, After wasting a whole day we had to fly home so we could keep our jobs. Highly recommend you taking your vehicle to anyone BUT auto nation.

I purchased a different vehicle than I came to look at and I?m very happy with my choice. The only thing I wish that could have happened differently would be to see the dealer to chip in a little incentive along with the other rebates I received since it was Black Friday and the 2017?s had some steep discounts.

Great staff, great salesperson, treated me right and I got a reasonable deal!! I’d buy there again.

I had a great experience buying my new renegade, very friendly, if you need one this is the place to get it, No head games, or pressure, you're just dealing with real people.

Was a pleasure of buying there, this is what all dealers should be, No pressure or head games, almost felt like the tv show cheers.

We knew the vehicle we wanted, so it really came down to negotiating a good price with the dealer. We feel we got a very fair deal and would recommend buying there. Kasra, our salesman, did a great job.

Went in to buy a used car for a little over $13k. I had $12k cash but they wouldnt deal. No biggie. Put down $8200 and just had them finance the other $5k and I'll just pay the loan off when I get my first bill. It took 48 hours to get an approval. Every time my wife and I called in to check we were told "the finance manager is with someone else right now". I get it, probably more expensive purchases taking priority. Was almost to the point of walking when I finally got the call to come in. Took the car home the first night and told the salesman that the alignment was off pretty bad and he promised to fix it. When I went in to finalize the sale the finance manager wasnt aware of the alignment issue at all. After checking with the salesman, he added it to the contract and told the salesman to write up an RO. The salesman tells me come in Monday morning when the service center opens and ask for 'John' (fake name, since it wasn't this guy's issue) get here at 8 and there is no RO and 'John' doesn't start until 9. It's 9:30 right now and I am still sitting here waiting to find out if someone is going to look at my alignment sometime today or not. Overall: I've been very patient and I understand I'm not the number one priority, however if you're not going to treat my time as valuable then I don't find your company valuable. Giving a 3 instead of 1 or 2 because I'd being lying if I didn't expect these kind of shenanigans. *Edit: there is an RO now. Not sure why I was asked to wait for someone specific.

I dealt with Mike Paulsen. Very professional. Great experience. I love my new jeep Renegade

The whole staff at AutoNation Chrysler Dodge Jeep RAM Bellevue was great to work with and helped us sort out our options for a new Jeep. Ramon Ramirez was the star though and patiently narrowed down what we really wanted (which admittedly took us a while). I'd highly recommend this team for your next purchase.

Love our new car and the process to purchase was seamless.

I just bought a new Jeep on 9/4/17. The entire experience was refreshingly easy/pressure free. I found what I wanted online the night before, sent an email inquiry and got an immediate response first thing Monday morning. Negotiated the price via email and got a great deal. Went in and picked up my car. It was that easy! No hassles/sales pitches that I usually deal with as a woman buying a car. Ramon Miller, my sales person, was *FANTASTIC* to deal with - quick responses, knowledgeable without being sales-y/pushy and really just a delight to do business with. I highly recommend working with him if you're buying a car. Additionally, the sales manager, Richard Sutorius, was easy to work with and got me in and out quickly with no 'icky' sales BS. I am a no nonsense kind of buyer - I do my homework, know what I want and don't want to be "sold to" or patronized. This is also the 5th new car I've purchased and by far the best experience I've had.

I've always had quick and responsive service with the service team in Bellevue. Whether it's a simple oil change or invasive work, I am happy to take my Jeep here, knowing it will be well taken care of, as I will be too. I've used their shuttle service and rental car anytime it's taken longer than 20 minutes.

Great fast service from service manager. Friendly shuttle driver made drop off and pick up a breeze. Will bring my car back as additional service is required.

Trying to get a refund on unused warranty. We've made numerous calls to the finance department. No one will answer are calls or return call this has been going on for two months now. I'm to the point of contacting and filling a claim with the better business bureau.

First time buying a new car and couldn't have asked for a better experience. Professional, thorough and courteous.

Love my new Jeep! It's super nice! Happy I came in and happy they showed me the best car for me!!

Great experience from start to finish. I came in for an oil change and they fist informed me I needed some updates to the computer. They also showed me how my cabin air filter was ready to be.changed so my air would flow better and cleaner. Car was returned clean. Service was very friendly.

We didn't end up buying from them, but we were impressed with the quick response times and the professionalism that they showed. We will not hesitant to buy from them in the future.

Very professional and it was a real treat to be treated that way!

Brought my car in for some noise. was a busted exhaust manifold. They quickly repaired, offered me a rental and didn't even blink that it was a warranty claim.

Extremely efficient and friendly, although the Takata air bag replacement took a little longer than anticipated, AutoNation Bellevue stayed on top of it.

My wife went in to have her standard oil change. She was told that her rear brakes were down to 3mm of brake pad and that she needed them changed immediately. The sales manager pressured her to the point that she left angry about the experience. On the way home, she stopped at Les Schwab to have them inspect the brakes. The pads were at 7mm and she was told they could wait until fall before being inspected again. The happened on June 30th, which is the last day of a month and a quarter, so I can't help but believe the sales manager was trying to make his quota. We'll NEVER get brakes done at AutoNation Chrysler Dodge Jeep Ram Bellevue and are looking for a new dealership for regular service.

It was a good experience. I didn't feel pressured.

Very friendly and helpful staff! Hal was incredible

Completely professional and customer oriented organization. Shout out to Chris on the Blue Team!...

The team representative that takes care of my truck is great. My primary reason for not giving higher ratings is that they do not do "loaner" cars when work on a vehicle. It is nice that they offer a car wash voucher, although I think they used to return the car washed once they worked on it. That part I do not mind, it really is more so that a loaner vehicle would be very useful, as some dealerships do this if not just to advertise newer models.

Courteous efficient service. Done on time and for the stated prices. I used this location due to poor service issues elsewhere. Service tech was very helpful.

Have had my Jeep for 3 yrs- lease almost up but plan to keep the car -it needed a $30 000 service

We have used Auto Nation Bellevue Dodge, Chrysler, Jeep since 2010 for all of our Chrysler/Jeep vehicles and have always had outstanding service no matter what service was needed or performed. I would give this dealership 10 stars hands down.

Ivan will immediately put you at ease, treat you with the utmost respect, and is the first honest car salesperson I've ever worked with. The finance dept made purchasing the Jeep a breeze. Highly recommend this dealership!

Customer service was great, once I got in there, people friendly, knowledgeable and accommodating. However!,, nobody answers their phone. If I could talk to somebody to schedule maintenance, I would bring to truck here more often instead of a third party. No answer phone...No customers..

Leonard Mayorga was very helpful in solving a brake problem with my Town and Country! 10 stars!

Service on our Grand Cherokee has been excellent.

Great service ! Srevice mrg, Chris Rider is the best. Went the "extra mile" to ensure that I received quick, quality service on my Ram. Very satisfied !

The purchasing and maintenance service we received has been great. The only drawback to the facility is parking is very limited and can be awkward to move your car into the facility for service or exiting when it is done.

AutoNation is the worst dealer that I have met. They did very professional job in sales, but impressively unprofessional in solving customers' problem. I once cancelled a service and requested refund from them. The first promise due date for refunding me is 3 to 6 weeks. Then the promise changed to be 2 months when they missed 6 weeks due. It has been 90 days. Have I received fund? No! Even no letter or a phone call for explaining. I came to the store 6 times for the issue. Every time I talked to the finance manager, I was told to wait and the he will call back, but he never call back even once. They are very professional to say the responsibility is in their partner and they will call the partner but cannot do any other thing. A funny conversation just happened between he and I: Me: how many customers experienced same issue with me? AutoNation: A lot. Me: what's the longest waiting time? AutoNation: Almost 90 days. Me: I have waited 90 days. Now I am the longest one. Will you do anything for me? AutoNation: I will call them on next Monday and then call you. Is it ridiculous? A worse thing is there is no way for customer to find their manager and escalate any problem. After came to the store 6 times, I asked to talk to their manager and was refused with a joke given: Bill Gates won't meet MS customer if the customer wants. When I ask is there any customer service for me to leave comments or complaints, he said there is no that kind of customer service in AutoNation. Okay, I will keep post till I receive my refund. For every customer with the AutoNation, I will give my best wishes to you that after you bought car from it, you won't cancel any service, you won't trade in you car and you won't need to come back and 'bother' them. After you submit your check, you are not treated as customer anymore.

Best car buying experience I've had in a very long time. Sales team and finance team were super helpful, friendly, knowledgeable and easy to work with. We found the car we always wanted and got it at a price that we were comfortable with.

The Service Dept. provides the worst service I have ever seen at a dealership! They rarely answer the phone when you call and they don't even return phone calls. I recently even called the Service Manager and left a couple messages for him and didn't get a call back.

Ivan was very professional and made my visit and purchase very transparent and seamless.

Came into the Bellevue auto nation Chrysler dealership looking for a good deal, and we left with the best buying experience I've ever had. They're not salesman, but friends who care about your buying experience. We packaged a few items with the car and it ended up being such a great deal for the money we spent. Maged was the guy who took care of us, and would recommend him to ANYONE who wants a genuine experience at a dealership.

Ramon was awesome and so was everyone. This was the quickest car sale transaction I've ever experienced. The offer they quoted was great and the price never changed. They sold this car because they worked with me on my limited available time. Everyone was polite and there was no pressure. Wow! Thank you !!

Just bought a Jeep Wrangler Unlimited (Rubicon Recon) & i must say they service and attention have been outstanding. I can only recommend you pay them a visit if you are out looking for a new car.

I am a student. I bought the used 2006 Hyundai car which is in a good condition. The price really fits my budget. So far, I think it is worthy to buy this used car.

Super easy to deal with. Fast process. Shawn Bedker knew exactly what I wanted, explained everything very well and and was a nice guy through the whole thing. I never felt hustled and didn't have any of the usual car dealership experience with haggling. What I asked, they did. Thanks for a great experience. I love my new Jeep

Just bought a new truck through Mike Paulsen. Great experience and we love the truck!

I have been looking for a Land Rover for months and I found a used 2013 LR2 with a little over 17,000 miles online at Autonation Chrysler Jeep in Bellevue. I stopped in just to peek in the windows and was immediately greeted by Marvin Rivas. Being a woman with very little knowledge about cars, I wasn't planning to purchase without my husband there. Marvin made me feel very at-ease and I ended up purchasing the car of my dreams at a price thousands below blue book the very same day! I have had the car for about 2 weeks and I love it more every day. Marvin called me the next day to follow up to make sure I am satisfied, which I certainly am! Thank you Autonation and especially Marvin Rivas for making this such a fantastic experience! I will be recommending Autonation of Bellevue and especially Marvin to friends and family looking to buy a car. Thank you so very much!

Let me start by complimenting Marvin and Ivan. They are a great team! Shawn however, he's a different story be very careful when working with him, be informed and understand your numbers. I was told the numbers I was looking at were "voodoo" numbers. Doesn't instill much confidence in a buyer. No matter how hard I tried and no matter how clear I tried to be I couldn't get a straight answer. I understand the dealer is in this to make money and I appreciate that, I just don't like being led astray, essentially a shell game. I've leased many vehicles and this by far was the most unpleasant experience. And if it weren't for the weather I'd be very upset at how much time I wasted. If you chose to buy or lease here, come prepare with knowledge and make sure to understand your numbers.

I have been spoiled at Towbin Dodge while living in Las Vegas but Dodge of Bellevue is AMAZING! Ramon in sales is awesome, I said my needs and budget and he hit right on target. It helps when you are realistic tho, my son got his first financed car and Ramon, Ali and the awesome guy behind the number counter are amazing! Thank you for the wonderful experience and showing my son that buying a car isn't that bad. Thanks guys!!!

I can't even find a way to give enough praises to my experience at AutoNation CDJR. I went there after going to a Jeep dealership in Kirkland and it was a completely different world. I was treated so professionally with absolute transparency. I worked with Shawn in sales and he was beyond what I would have asked for in a sales representative. He supported me over the course of a couple weeks through my shopping and buying process. I am VW buyback customer and he never once hesitated to be patient through my process. He explained everything clearly and honestly. I never felt that there were secrets or surprises waiting for me around the next corner. He was very knowledgable about Jeeps and considerate of budget without compromising on what was important to me. On the day I made my purchase, I worked with Ali in finance and he was also very personable and professional. He made the experience stress free, explained everything very clearly, didn't rush me, and supported every decision I made. Shawn spent as much time as needed explaining every bell and whistle on my new car to me and even invited me to come back to have practice learning some of the new features that I was still confused with. I give my highest recommendation to anyone in the market for a Jeep to use this dealership. I would also highly recommend this dealership to Chrysler, Dodge, and Ram customers. In the market for something else? Use an AutoNation dealership. The experience of a publicly owned dealership was world's better than privately owned ones.

Ramon was absolutely amazing and made trading/buying my car a seamless process. I definitely recommend them and will go back when its time for a new car.

My experience at AutoNation was very positive. Mike Paulson showed me exactly what I was looking for and it was a done deal. The professionalism was great. They went above and beyond to make everything work out. I'm very pleased with my truck and will recommend them to anyone looking for a vehicle. Thank you very much!

had been talking to someone from this company for about two weeks before I made my appointment to go in. During this time I told him what car I was looking for, and talked numbers. I made the appointment after being told that my ideal car was there, my back up car was there, my credit check was complete, what my final numbers would be, and a back up for the salesman I was talking to just in case he couldn't make it. The car I was looking for was a black black top dodge dart. When I arrive, neither of the salesmen are there, and that should have been a red flag but I stayed. Unfortunately. I get set up with a different salesman only to find both the cars I was looking at are gone. They have two left, that are the basic package.. One In red. And one with red trim. On the dash. Originally I had specifically said no red. Another red flag, but I' decided to roll with it. After the test drive I decide to move forward, because this car was not the black top version or the sport version logically speaking it should be less expensive then the numbers originally discussed. Wrong. So so so wrong. It gets worse. They act confused when I ask How the numbers look with my credit. Apparently they had never run my credit, the numbers I had talked about after my fake credit check were simply examples, so they have to run my credit again... Red flag. But OK I'll wait while they do it. The numbers come back more expensive, with an interest rate twice what discussed previously. They tell me that it's because I have no credit as a recent graduate, and that I won't get a better deal anywhere else because of that. The car was great, the service not so much. I left without buying, and was contacted later by a manager asking what had happened, she never responded to my email. If you want a dodge go to a different dealership. I will never recommend this Chrysler dodge and jeep dealership in Bellevue.

Everyone was very helpful and friendly. The process seemed to take a little longer than I wanted, but in reality it was only about 2 hours from the time I drove in with my old car and drove out with my beautiful new car.

I had a great experience, Josh was friendly and knowledgeable but not pushy, and the car is in great shape. Their warranty is also awesome.

Very pleasant buying experience.No pressure and good price.

I've left the service department two messages and called five times in the past week trying to get a question answered and all I've heard is crickets. Not a call back. Very poor form. FYI my wife and I are existing customers. SMH! Update: The Bellevue dealership has a new service manager. His name is Will. I just had a nice talk with him regarding the service department. He's aware of what needs to change and I'm confidant he will turn this service department into a polite experience for their customers. He also is taking care of my blinker issue free of charge. No five star review yet but have confidence that my future experiences will be much improved.

Management and sales staff were very helpful every step of the way in finding the right car for me, very patient and pleasant as well. Leith and Shawn did all they could to meet my budget requirements and get me the best car at the best price. Very satisfied with all they did and am enjoying my new Cherokee.

Our experience with Hal was very good. He was friendly and knowledgable, and even drove our car back to our house for us in West Seattle. The only reason for the four stars instead of five was because it took the financing person over 2-1/2 hours to call us into his office, even though we were paying cash and not even financing the car. Other than that, our experience was great. We've only had the car for a couple of days, but so far there have been no problems! We highly recommend Hal if you're looking for a used or new car.

I contacted Auto Nation with a unusual request that was somewhat difficult to fulfill, and they made it work: I had to buy a specific car off the their inventory, in a couple days notice, without being present at the store. To explain the reason for 4 instead of 5 stars: It took me an entire day to be taken seriously, and the only action that made them start taking me seriously was contacting the general manager and describing my experience, and asking for a solution. After that my calls and emails were returned and things start to move swiftly. Shawn Bedker was my salesperson, and worked really hard to make this work within the very tight constraints I had given him. I commend him for his efforts and results, and recommend him. Here is a suggestion and some constructive criticism to this store: Have 1 or 2 person team dedicated to Internet/Phone Sales. Get whoever is most open to different accents, colors, origins, and place that person as your main contact. What I experienced at this store was plain and simply put disrespectful, and nobody likes that. My bottom line experience was positive, I have the exact car I wanted, for nearly the deal I was looking for. The delivery was flawless, the logistics and coordination were perfect.

So thankful for a pleasant buying experience from our Sales Associate, to no pressure in discussions, to going over the vehicle equipment.

I'm guilty of using reviews a lot more than contributing to them, but I did have an excellent experience purchasing a Jeep Cherokee last week from Joshua Wallace at Autonation of Bellevue. I didn't need to visit the dealership until I was ready to check out the vehicle and sign the papers - they made that happen. I wanted a very specific configuration of vehicle - they made that happen. Josh focused on finding me what I wanted and addressing questions/concerns rather than pushing the sale. A bit refreshing. Many thanks. Happy Holidays.

I lease a Jeep Cherokee here and had an amazing experience. Shawn Becker is an absolute rockstar! Shawn was extremely kind, friendly, patient, and helpful. I would absolutely recommend buying a car from here. The sales people made me feel relaxed and under zero pressure. Shawn was kind enough to find a Jeep for me with a good price and all equipment that I was dreaming off. I definitely recommend this dealer.

They are fast, friendly, informative and caring. Love there 3 yr oil change package �

Purchasing a new Jeep from Ivan was the easiest auto purchase I have ever conducted. He was so friendly and accommodating (he even came to my house to pick me up and take me to the dealership) and knowledgeable about all the vehicles offered. Because I was purchasing this vehicle as a gift for a friend in need, Ivan showed genuine compassion and worked to get me the best possible price.

I was looking to replace our old 15 year old car and located a used car with low miles and in very good condition. I purchased what I was looking for for a very fair price and the whole process was quick and smooth without haggling.

I bought a new Jeep Grand Cherokee Limited from Hal Grant at this location in Bellevue. I'd recommend Hal to anyone searching for a new car. He is very well informed on the vehicle details and is a careful listener to a customer's needs. We got an excellent deal and never felt pressured. After running out of another dealer recently due the full court press by the sales manager, the overall experience was the exact opposite. I hope the service after the sale is just as good and the buying process.

Do not, I repeat DO NOT buy a car from Autonation. Of all the vehicles that I have bought in my life, or have been apart of the buying process, or even sold when I was on the sales end of things, buying my Jeep has been by far the WORST buying process I have EVER experienced in my life. First off, it took 3 days to buy my car from the moment I walked in the door to signing paperwork and officially owning my vehicle. Secondly, after signing the credit app, over 60 inquiries were done on my credit from pretty much every bank and credit union and loan house you can think of. On top of this, they forgot to have me sign a document during my initial signing process and did not inform me of this till almost 2.5 weeks since buying the car. Because of this error, it delayed the pay off of my car loan that I sold to them (which I had no idea this was happening). I finally signed the document and sent it back to them and thought everything was completed at this point. Last week I got a credit alert stating I was 30 days late on a payment (I haven't made a late payment in YEARS) and after logging into my credit reporting app, I was informed that my previous auto loan was 30 days late. How you asked? Because the dealership took 38 days to pay off my loan when they stated that it would only take 10. After raising hell in their dealership, they basically told me that they fucked up (duh) and the only thing that they could do at this point was give me a letter on official letter head from the GM saying that they fucked up. Did they give me that letter? Yes - but they put inaccurate information in it (wrong year and model of the vehicle I sold to them). Yes - I now own a beautiful Jeep that I love and am so happy to own, but after this entire experience with Autonation, my credit score has taken an almost 100 point hit (70 points due to this "late payment") and now I have to go through the entire disputing process (wasted time) on all 3 credit bureaus because they're irresponsible idiots and didn't pay off my loan like they said they would.

I bought a new Dodge Dart at a very good price, and the car drives very well, I'm very pleased with it.

Kasra and Ali took care of me, and made a usually stressful process easy. There is no haggling at this dealership since corporate sets prices, but they work hard to earn your business. I felt they were honest and want to take care of their customers. I was little bummed about the trade in price, but the car I bought was well under book and exactly as described. I set this up remotely and it was a bit unorthodox situation, but Kasra was helpful and professional the whole time.

Pretty good experience and 5 stars to Ramon! I would definitely recommend buying a car there. Keep it up!

The Vehicle I intended to buy was sold a few hours before I arrived there but the salesman was very helpful in trying to find a vehicle that got my need.

My wife and I bought a Jeep Grand Cherokee from Ramon Ramirez at Autonation Jeep in Bellevue. My son purchased a Jeep Wrangler from Ramon six months earlier and we had a great experience both times. Ramon is very knowledgable and low pressure which we appreciated, and we felt that we got a fair price. Everyone at AutoNation was friendly and efficient and made the car buying process simple. We would definitely go back and highly recommend Ramon!

Leonard was fantastic when my Jeep Grand Cherokee experienced a system failure. He took the vehicle in right away, bird dogged the problem and fixed it immediately. I so needed my vehicle and he delivered. My Jeep is now running well and safe because of Leonard and I truly appreciate his quick response to my problem.

For what was a bit of an emotional "change" of cars for me, JOSH WALLACE was very relatable & understanding. He allowed the buying process to be what was right for ME when so many other dealers I had visited could care less! The whole team (Paris, Michael) @ AutoNation Chrysler, Dodge, Jeep, Ram of Bellevue was wonderful to work with & made getting my Jeep Grand Cherokee dreams a reality!

Chris is the best in the biz! Always friendly! Always thorough. Makes the car repair/maintenance process a lot more enjoyable.

Timely and professional service. I have bought several vehicles form this dealership over the years and have always been treated well. I am very happy with their sales, service and parts and will, more than likely, buy my next vehicle from them.

Bought a Ram 1500 Laramie Limited and could not be happier. The truck is perfect for us, the price was great, got a fair price for our trade in. The overall process was great and so was Shawn Bedker.

We drove to Bellevue to buy the Jeep we found on the internet. It's a good car and we got a good deal. The sales rep did a great job.

I had a very pleasurable buying experience. I was greeted promptly and after explaining what I was looking for was shown a good inventory. No pressure and good follow up. Kasra was professional. I had been shopping for cars over the past few months and an observation I have is that most dealerships when busy, typically did their best to be attentive. For this purchase I took my time in choosing and when the transaction took a little longer they all stayed late on a Sunday night to get it done. Thank you

These 5 stars go to Ramon! If you decide to buy a car, go to him as he is fantastic! He was patient with me and let me consider all my options. He was also honest with the price. I would give him 6 stars if I could because he went to get my Jeep Wrangler from wherever the train drops it off on his day off and drove it all the way back to Bellevue so I could have it a couple days earlier!! This was incredible on his part and super important to me as I had family and in-laws arriving the next day and having my car to pick them up, etc. made life so much easier! He also made sure to follow up to make sure everything was going okay with the car. Thank you again Ramon for everything!!!

After visiting a couple of competitors, Autonation was a refreshing experience. The purchase was smooth and painless. The people I dealt with were friendly, knowledgable, and made you feel welcome. Low pressure and I would have to say...easy. Thanks.

I had a very good buying experience at Auto Nation. No pressure, genuinely nice and very helpful. I would definitely recommend buying a car from this Dealership!

We bought a 2016 Dodge Journey from Autonation this last Monday. Mike Paulsen was the initial salesman that was helping us out, but once everything was said and done we had spoken with another Mike there and the Sales Manager, Walley. All stand up guys, they really helped us out and made sure we were happy when we left. We even forgot to sign a couple documents correctly and they sent someone out to us instead of making us drive back there from where we live. I will definitely being going back there for my next new car! Thanks Team Autonation!

I always know that when I come in for any reason my car is handled with care, serviced without ever having any issues and is done timely and thoroughly. I made an appointment online, which is very convenient and came in for the regular 20k servicing and used the shuttle service to go to the mall and kill some time. Customer service from Chris Holbrook, is excellent. I am sure all the service techs are great but Chris has always been above and beyond.

Car serviced for recalls and an issue that was addressed

Very good purchasing experience. Sales person was very knowledgeable and friendly and the finance department was very efficient. Have purchased there before and would purchase there again.

Visited the service department for an oil change. They seemed to do great work, but my "change oil" message did not get disabled. Will go back to request this update.

Came in for my 4th visit regarding my brakes screeching and finally got resolve with the assistance of the Service Manager.

Fantastic. Rear break light needed replacing...not particularly easy on the new cars. Called Chris Holbrook at Autonation service in Bellevue where I bought the car and he said bring it by I'm here all day. stopped by and he immediately went to the parts depart5ment to get a bulb and tool and replaced it while I waited. took about 5 minutes! No charge!!

Friendly, helpful, honest, no hassle, no pressure They found the car we wanted, they met our price, we inked the deal

I have had a lot of cars. Lexus, Mercedes, Honda, etc; and no service department outperforms Bellevue CJD. Chris is the best!

Enjoyable experience. Would recommend dealership to family and friends.

I had a very negative experience with the service department. I was chanrged for work that should have been covered under warranty as I was initially told when I dropped vehicle off. I drove my Jeep in to the shop and had to have it towed to another shop to do repairs after I found out that it was actually not a warranty covered repair but by that time they had torn apart much of the Jeeps rear end and then charged me even more to have it put back together just enouph to get it towed to another shop. This experience will effect my desicion to purchase another new vehicle from this dealership in the future.

Internet sales staff are incredibly rude. I had worked a deal out before driving 3.5 hours only to have the price different. When I looked to my wife and said lets go home the salesman said "yah, just go home" as he walked off

JOE AND HIS TEAM DID A GOOD JOB THE CAR WAS FIXED ON TIME

First scheduled appointment for an oil change on a new truck took one-and-a-half hours. Second scheduled appointment for an oil change and tire rotation took two hours. Reported a slow leak in one tire which was 10 lbs. low at the time, and was told they could not find any leak... they did not pump the tire back up.

Mike, Wally, Ali and Larry were all helpful in their own way at helping me get the vehicle I truly wanted. Mike was very knowledgable on all the features of the Renegade. Thank you for making it all happen.

Basic oil change went well. When I asked about changing the fuel filter they couldn't. I believe the answer was no tool.

I was having my car serviced. It was good experience.

Ivan was an excellent sales rep. He provided us all the info we were looking for, answered all our questions and went above and beyond to meet our needs. He went out of his way to come in on his day off to deliver our vehicle and made sure it was in tip top shape upon arrival. A+++

After having horrible dealership experiences time and again, we found ourselves at AutoNation in Bellevue working with their internet fleet department. Mike was very reassuring informative and a great pleasure to work with. I know that when we are ready for our next purchase, it will be with AutoNation! Thank you for everything, we love the Durango!

Amazing experience at AutoaNation Chrysler Dodge in Bellevue. My wife and I had zero experience buying a car, and the folks at the dealer were super accommodating and patient. We were interested in a Jeep Grand Cherokee, and Ivan (big tall dude, can't miss him) was very thorough in his "tour" of this great car. He showed us every nook and cranny, and took us out for a test drive. After deciding on the Grand Cherokee, the actual buying process was straightforward. Ivan helped us fill out all paperwork, getting insurance, and getting a good rate on the car. Big shout out to Ali as well for all the help. Ultimately, this is a great place to buy your first car and to feel comfortable and at home while doing so. Thanks again to Ivan and Ali!

I went in for oil change and it took 2.5 hours. After going there twice and being told they were down a technician I decided to wait and was told it was going to be an hour. Once the oil changE WAS finished I HAD TO WAIT AN EXTRA 10-15 MINUTES FOR SOMEONE TO GET OFF THE PHONE AND DO THE PAPERWORK. I LOVE MY JEEP BUT WHEN I GET READY TO TRADE IT IN I WILL NEVER BUY ANOTHER CHRYSLER AGAIN BECAUSE OF THE ISSUES I HAVE HAD WITH THE SERVICE DEPARTMENT.

Wait for an oil change was over two hours. People were friendly enough but refused to deal with the multiple recalls that are out on my vehicle. Happens every time I use the dealer for service.

Completed the process online to make an appointment for service with no issues, and got the usual result - on time with getting me processed in, prompt shuttle ride home, notification of requested diagnosis and estimate, and a phone call as soon as a delay was encountered. Completion call was at the promised time, shuttle ride was prompt, and processing out was quick and complete. No issues with completed work. As has been the case for over 2 decades, I will continue to do business with Autonation Chrysler Dodge Jeep Ram Bellevue.

Our 2003 Jeep Liberty started to experience intermittent electrical problems. We feared that these would be difficult to diagnose and costly to repair. The silver service team listened to our concerns and were able to efficiently solve these issues within our budget. Our great old car is once again a reliable partner thanks to a quality dealer.

complete new engine install. Could not be more pleased. Ram truck (2010) runs better than when I originally purchased new. All systems operating perfectly. Temp and pressure read puts accurate and providing correct information allowing tracking of break in period. Engine runs flawlessly with impressive absence of noise and vibration. No leaks, drops or disappointments of any kind. The only place I have experienced such fine service was Mercedes Benz after purchase of new vehicle. Extremely happy a tremendous improvement since last I delt with Dodge of Bellevue. Would highly recommend service rep and his entire staff. Philip Bellevue

We met Kamel at the store. Our English was not good, but he was very patient and helpful. With his help we finally found a great car. It was a pleasant experience.

Good communication with clients and good scheduling and shuttle services.

Overall good experience. A couple post buy requests fixed at no cost, but a couple others have no response.

Joshua Wallace at Bellevue JEEP just helped me buy a 2015 Grand Cherokee Overland. Joshua is an all around good guy that listens to you and gives it to you straight up, without the hard sale. A true professional. I highly recommend Bellevue JEEP over other local JEEP dealers I visited. Take my advice and save your time. Buy at Bellevue JEEP.

Took my car in for its 40K mile inspection and service late for my 8:30AM appointment. My car was done before 2:00PM and I received two calls updating me on its status. Thank you Chris Rider.

Chris on the Blue Team is a real asset to your company. Great service.

One of the easier auto buying experiences, pretty laid back.

My oil and tire rotation was done in a timely manner . I was not told I had the wrong oil dipstick which showed a quart low after oil was changed . I found out online that this problem has been going on for 5 years . I went back the next day and got the correct dipstick . In the future you might let owners know when updates are in effect !

I was thinking of buying a Jeep Wrangler for sometime and I was not at the point of actually making a purchase. Auto Nation complemented my schedule, I ordered a custom Jeep and they made it happen with precise communication and facilitation. They never pressured me, gave me an excellent invoice price and the trade-in value for my car was very fair when the sales tax savings was factored in. I dealt with several different sales people and sales managers and they were all committed to excellent customer service! I would buy from them again and recommend family and friends!

Chris Rider in the service dept. is the employee that bosses dream of. He made the best of a day when they were short handed and got me in and out.

I think for the money spent on a new Jeep there should be a better Auto Store. More modern to be in line with the other places on the East side.

Had oil changed and tires rotated. They were very nice and professional when dropping off and picking up car. Also gave me a free car wash voucher.

I came into Bellevue's Auto Nation by way of referral from a friend. His contact at Auto Nation was Leith Ledger. I arrived and met Leith. Leith was great from the get go. Leith didn't pass me off to a sales rep, but instead took the time to work with me personally. Leith took me on the test drive and went over the all the accessories. He was extremely informative and knowledgable of the Dodge product. He presented a fair offer and the deal was done. This was an overall great experience. If I decide to buy another Dodge/Jeep/Chrysler I will definately return to Bellevues Auto Nation and see Leith.

Sales experience was pleasant. No pressure and we were able to test drive multiple cars and models as we explored our options. All during this process the sales people we engaged with, Ennis, Ramon, and Ivan were all helpful and not pushy in any way. Ended up purchasing a new Wrangler and we were very pleased with overall experience.

This car buying experience went really smooth. I traveled 170 miles as the vehicle i wanted was not in my location. The dealership was clean and treated me and my daughter with respect. Blaine and i traded email the days before me driving up there setting up the deal. How much the asking price the financing my trade in and so on. When i got there i met Blaine and immediately went on a test drive, A brand new 2015 blue Dodge Challenger RT. She was beautiful. The test drive over we started the paperwork. The paperwork with Blaine was over quickly. The only problem though minor was the wait for the finance manager, i don't know if was because it was Saturday or he was swamp. I waited almost 2 hours. I would have waited all day but i had my 11 year old Daughter and she gets impatience real fast. So i would recommend AutoNation Chrysler Dodge Jeep Ram Bellevue and Salesman Blaine any day and would purchase from them again.

I recently purchased a 2015 Jeep Renagade at Auto Nation Chrysler Dodge Jeep Ram Bellevue, it was the best vehicle buying experience Ive had. I highly recommend the dealership, and my sales guy Mike Corwin, he promptly called me after I made a inquiry on cars.com, had the car I was interested at the front door ready to test drive first thing the next morning , and was very respectful of the fact, I had to get to work, He found a car for me in my price range, and had the deal worked out while I went to work, I came back that night and bought the car, Everyone was nice, and respectful, not pushy at all! I got a screamin deal, and felt valued and taken care of. If you don live in the area it is well worth your time to come see Mike C.

Purchased a 2016 Rubicon. Super easy transaction. Dealership listened to what I needed and found the right car and processed the transaction all in a matter of hours Very easy group to work with

I called looking to talk with someone regarding the purchase of a certified used Jeep. Regina, my sales person handled the transaction with professionalism and no pressure, she was awesome in everyway.

We were looking to buy a new van and the folks at AutoNation had the best deals. We were able to get a van with more add ons then we thought we would get for a cheaper price than we imagined we would pay. Also, it was hassle free. We are still receiving calls/emails from other dealerships that we declined. AutoNation only called when it was needed and went above and beyond our expectations.

Just bought a Jeep at AutoNation in Bellevue. Hal (sales rep) did a great job of getting me in the right automobile, at the price I wanted. It was a pleasure working with everyone I came in contact with.

Excellent customer service! My salesperson was Ramon, Wally, and Dave took great care of me through each step of the process and were extremely patient and friendly. They answered all of my questions, honored my requests in regards to features within the car and financing, and even got me a better rate than my bank did (as I wasn't originally planning to use the dealership for financing). I would definitely buy from them again!

Our salesperson Paul Young was exceptional. The staff there were all friendly and fair. I would go back again!

I've been to many dealerships looking for an awd drive. And I have to say my experience here is hands down one of the best I've experienced. They will work with you and get you into a car that you can afford.

Auto Nation repaired the recall issue, (Takata airbag replacement) and provided a rental car free of charge. The whole episode was painless and perfect!

Kent was very informative and courteous through the whole process. Also, Cody in finance was easy to work with as well. The paperwork took awhile because the original finance guy wasn't there but that gentleman was nice as well. This is my second vehicle from Bellevue Jeep Dodge.

The two salesmen we worked with were knowledgeable, patient, and friendly. I particularly appreciated that they set up some of the technology, like syncing the phone and car and presetting some radio stations, before we left. However, the presentation of the extended warranty packages lengthy and tiresome.

Autonation Bellevue was incredible!! I had the best experience I have ever had purchasing a car at this dealership. The salesmen were so friendly and made the entire experience really comfortable and fun. I am so glad I purchased my dream car through this dream team!

We just purchased a 2015 Jeep Grand Cherokee at Chrysler Dodge Jeep Ram. We had been very close to purchasing a Ford Explorer in Issaquah, but were put off by the sales process and back and forth with sketchy finance negotiations, so decided to check out the Jeep dealership. So glad we did! Not only do we love the car that we bought, the experience in working with Kasra was painless. We told him our price range and he found the perfect car for us, which was $1k less what we told him our ideal price was. The finance team spent the time working through different lease/sale and term options patiently and at no point did we feel we were getting hustled. We even went to some previously scheduled activities in the middle of the process and were not given the full court press. I could not have been happier with the service Kasra provided and will be recommending him to friends.

I had terrible credit (sub 500), Im self employed (to borrowers that's basically the same as unemployed). And they were able to help me get a loan for a beautiful 2015 Chrysler 200!!! Also, my interest rate was gonna be 25%! They worked some magic and got it down to 14.8% (bringing my payments from $485 to $411). And they were able to give me an extra 4 year/50,000 Bumper to Bumper warranty for FREE!!!!!!! By far the best car buying experience ever!!! They were all very professional, patient, and obviously helpful. Ennis, Wally, & Genup! Thank you!!!

Was planning on order a Ram Rebel from my local dealer or getting one shipped if they could find one. Found the truck on Google a few hours from where I live. Was quoted by a great price via email. Sales department was professional and did not pressure me into anything more. I told them I wanted the vehicle and guided me through the process with much enthusiasm and fun. Was my first car buying experience and was very friendly and welcoming. Staff was also very knowledgeable on vehicle and features. Would do business with again anytime.

My buying experience with Dodge of Bellevue was a great. Ennis Campbell, my salesman took the time to make sure I was comfortable with my purchase. Honestly when I saw my 2010 Dodge Challenger R/T on the lot I was ready to buy. Ennis wanted me to test drive it first to make sure I was happy with it, There was no pushing at all from the sales staff. Just a super great deal and Dodge of Bellevue worked right away with my BECU credit union with a super low interest rate due to my high credit score. The finance department gave me a great deal on the extended 3 year warranty as well and no pressured upsell. Ennis followed up with me with my purchase a few times and my answer is I love my new car. Thanks Dodge of Bellevue, I feel 19 again with a muscle car again :)

Had a nice experience with this dealer. The salesman, Paul, was happy to work with my schedule in scheduling the test drive, arranging the paperwork, and providing a pleasant environment for the negotiations. I was very pleased with the entire buying experience.

No brainer dealing with this dealership. Considering the competition for Dodge is Rairdon - which is the highest volume dealership in the area - this experience at AutoNation was wonderful. This is my second purchase through them. What I liked is that the people have longevity there. The finance manager for this purchase was the one who sold me my car five years ago. Must be a good place to work. Thank you AutoNation, Bellevue for the great experience.

Great experience. Very good customer services. Very knowledgable about jeep.

I told the sales person what I was looking for. He found something in their network of stores that was a great match. The car was in excellent quality, even at 110K miles. Negotiation was fairly straightforward. I got a decent deal for my trade in and a reasonable price on the car I was buying. Easy paperwork. No runaround. The only reason I am not giving 5 stars is that near to the end of the buying process we all realized the car needed a tow hitch (a deal-breaking issue for me, and we had simply missed it earlier in looking at the car). I was surprised that at that point they didn't just throw it into the deal, but instead offered me to split the cost with them. Hard to believe they didn't have enough margin left to just put that in, given they get it at cost. Other than that, everything was an A+ experience.

Prior to contacting AutoNation of Bellevue, I had been to a half-dozen other dealerships between Seattle and Bellingham. Dave Tisdial was the most helpful, timely, and courteous individual of any of the dealerships I visited. This was truly one of the few occasions, where it felt like the sales representative was attentive to the buyers needs and considerations. Superior automobile prices with an amazing sales representative - Thanks Dave!

Would give negative stars if possible. Paid for service on my new truck up to 100,000 miles and now at 89,000 they won't honor that. Also had me come in an hour before they can even start working on my truck. Since I have to wait this is a major inconvenience for me. I will NEVER come back here and will certainly never buy new from them again!!!!

I've been coming here for a while now and this was by far the best service I have ever recieved. Thanks Phil on the gold team

Kasra was very helpful. He had a ton of knowledge on my jeep and made me feel comfortable during the process.

Joe is an excellent service rep, always puts the customer first and always makes the service visit a very positive experience

Never had a better experience buying a new car. David Tisdial made me and my wife feel so comfortable and relaxed I would recommend him to family and friends in a heart beat. The people that worked with David were awesome and I can't thank them enough for such a wonderful experience.

AutoNation Chrysler Dodge Jeep Ram Bellevue is the Greatest dealer ship on the eastside. Their customer service is out of this word from the Sales Department to Parts and Service. The Service Department is very helpful and repairs are completed in a timely manner.

We have bought used cars from here. Ennis was very courteous and helpful in finding us the right car. He was very patient and showed us great options to choose from. We thank him for all his help!! -Pramod and Rama Srivastava

We were in the market to buy a Charger R/T. I had already done my research and knew what I was looking for. We had the pleasure of working with Mr. Andor at the Bellevue Autonation dealership. He was simply amazing. He was quick, friendly, knowledgable and had an awesome sense of humor. (Which you need when dealing with my crazy family) our experience was so great I have recommended many people to make their next purchase there. We will defineitly be returning to make our next purchase. We went home very satisfied.

We reserved of jeep ahead of time. We needed to find a 2015 because the color we wanted was not offered in 2016. They had a jeep with every option we wanted and in the right color.

Had a great car buying experience. They made it easy.

Rips you off with low ball prices. Many better places to sell your car.

Ivan was a great help. Good positive attitude and always attentive to my needs. Communicates well and generally gives off a trustworthy vibe. Keep him around. Wally was also very helpful and professional and practically through out his back to get me the exact car I was looking for. :-) I'm sure he'll never forget it. (Vitamin C Orange) Didn't negotiate price because of the rarity of the car but price was average. Now I'm trying out their service department. Overall very impressed for a car dealership.

We came in to check out a used Chevy truck they had on lot and Ivan helped us out with test drive and working out a deal. We worked out a good deal. the only thing was the long wait for the final papers. but Ivan kept us entertained.

Mike Paulsen was an absolute pleasure to work with!!

Wonderful group of people to work with. They go out of their way to make sure their customers are satisfied.

One of the best experiences I've had buying a car!

David is the BEST sees person I have ever dealt with.... I had an amazing experience at Autonation. I live 500 miles away and he worked for 3 days to make sure everything was perfect when I arived. I got there, hopped in the car to drive it. They filled the tank, which you never see any more, and by the time we were back from the test drive, the finance manager was waiting outside, paperwork in hand. The whole experience took just about an hour. I have been in situations before and spent 6-7 hours at a dealership waiting for this and that... They walere AMAZING!

Dave actually LISTENED to our wants and needs in a vehicle and was prepared to show us cars we were actually interested in. When we found the perfect Jeep it was an easy process to complete the sale.

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! 

We recently bought a Granite Crystal Metallic Ram 1500 crew cab from Ennis at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. Ennis drove us to their over flow lot to show us the Ram longhorn and we fell in love with it. I am now driving my new truck He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to us for any questions or concerns. Ennis is my go to sales rep for anyone looking to purchase a Chrysler, Jeep, Dodge or Ram vehicle. I will be recommending Ennis and the dealership to friends and family! ?

Great buying experience ,I was expecting big city high pressure and almost did not call. Total opposite Mike and Mike answered all questions no pressure said we will work with you anyway you like email, text, phone. They had the car we were looking for The low pressure sales dept. is why we drove over 100 miles to buy our car there. And would do it again when we are ready for our next car.

I recently bought a Red Jeep Cherokee from David Tisdial at the AutoNation Chrysler Dodge Jeep Ram in Bellevue. David showed us a picture of the Jeep and I fell in love with it, yet never thought I could afford it. He asked us what price range we were looking in and said I can make that happen. Truly not believing it, he did everything he could to make it affordable for me to own my dream car. The measures he took were above and beyond and I could not be more thankful that I ended up working with David. He was honest, personable, and cared about us as his customer. After our purchase, he made himself available to him for any questions or concerns and helped with keys, etc. David made it clear that his job did not end when we left the store. All of the employees at the dealership were extremely friendly and helpful, I will be recommending David and the dealership to friends and family, due to my wonderful experience.

Hal found us the perfect vehicle. he walked us through the process provided outstanding customer service and demonstrated true professionalism.

My wife and I went to Jeep Autonation a month prior to our purchase of a 2015 Jeep Renegade Limited. We were greeted by Ramon Ramirez, who showed us what they had in stock. He stuck with us throughout our research and decision making process until we were ready. We are extremely impressed with the relaxed environment. Ramon was very knowledgeable and accommodating, searching other Autonation lots to find us exactly what we were looking for. In the end,we purchased our Jeep Renegade. The actual financial buying process was quick and painless. We came in at 4pm and driving home in out new Jeep by 5:30. If you are looking for anything Mopar, Autonation Bellevue is the place to go. Ask for Ramon and tell them the Websters sent you! This will be our go-to dealership from now on.

The sales rep, Ennis Campbell made our son's first vehicle purchase easy and worry-free. We would highly recommend this dealership to anyone who is in the in search of a new/used Jeep.

Mike was very straightforward and I got a great deal on a used Nissan Versa with very low mileage.

Ramon was so helpful and extremely easy to work with. He made the daunting task of buying a car easy and stress-free. He was honest, straight to the point, and very knowledgeable!

We recently bought a Jeep Wrangler from Haakon Andor and it could not have been a better experience. He found the perfect Jeep for us at a great price. Everyone at AutoNation was friendly, helpful, patient and never pushy. I would highly recommend this dealership if you are looking for a new vehicle!

A great study in old school vs. new school. Went to one dealer, they wanted me to come back and "do a deal". no numbers, just "we will take care of you" Sales person was intermediary to "Sales manager". Anonymous negotiation...never a pleasant experience Went to AutoNation Bellevue, Sales person was all about information on what I was looking for and getting me up to speed on car and features. Then, Sales Manager sat down with us and actually interacted with us. Gave me a quote and let me do my due diligence. Great follow up and a couple emails (and actual quotes) later, after I was ready, I ended up "Buying" a Jeep, I wasn't "Sold" a Jeep. Extremely satisfied with the purchase and the people.

Excellent! Contact with my Service Advisor was excellent and the work was completed in a timely manner.

Excellent customer service. Great dealer to do business with.

What happened to customer service? In need of service for my climate control, can't wait because of this heat and I have a newborn. Was told there is no way to help me for another 3-4 weeks.

I bought a New Renegade from Mike Paulsen he gave me The Best experience I've ever had buying a new car!! Jim Choate was amazing and helpful in finance also!!

I had a great experience buying my new 2014 jeep patriot. Calvin was an excellent sales person that took care of me through the whole process. I love my new jeep. Thank you Calvin and all the guys at auto nation jeep in Bellevue.

Ali and all the staff were wonderful to work with. This is the second vehicle I have purchased from this dealership and there is a reason for that!

I was told again and again they could let the tuck go at the price I was asking. Finally, after I walked out, they called me and said they could do that price. Big waste of time and it shows they are still operating like its the 50s. A piece was missing from the interior. When I called the service desk and reported it they said I would have to bring it in and leave it in order to even order the part. No loaner. I had to wait for the ONE shuttle leaving each day to go to my work area even though it was only 5 miles per day. I bought an extended warrantee, but now it looks like I'll have to find another dealer if I actually want to use it. This is how they treat a new customer. I'd hate to see how a customer with an older car is treated.

Just purchased my fourth vehicle from AutoNation Bellevue. Another great experience. Ennis was a true professional in his approach to our car purchase. There wasn't a question about any of the features on our new car that he wasn't able to answer. In addition, he worked with Terry to put together a solid offer for us. We didn't feel any sales pressure during the process. The after purchase follow up was unexpected. When do car sales guys follow up to see how the first couple of weeks of ownership have gone? First time that I have received a follow up call. I have also worked with the service department at this dealership since 1997. They are a big part of why I return.

The customer service is excellent . I did not feel pressured in anyway which made the process easy . I had a lot of questions and they were really patient with me . I love my jeep patriot . I definitely recommend them and will be a returning in the future . Thank you gentlemen .

I have a Journey 2009, initially I had problem with the ignition, but I took the car in to the dealer and they worked in the car and I haven't had problem again. Service department has always been excellent. I didn't have to ask them to provide s car while repairing mine, they offered me immediately. The Service department takes you track the maintenance of your car. Definitively, Bellevue Chrysler Jeep Dodge has excellent customer service.

This was the first time that I was looking to purchase a car. All I had initially been doing at the dealership was just going to look at the Jeep Patriots. One had been really catching my eye online and I decided to go take a look, plus I have a Costco card which allows for a discount. The sales representative I met with, Michael Corwin, was really helpful in showing me the cars I wanted to look at and then some similar styles. In the end I fell in love with a 2014 Jeep Patriot Latitude, which fits my style perfectly. The financing office was very helpful in making sure I was able to get the car, especially being a first time car buyer, Even after I purchased the car, Mike was making sure I was still in love with it.

I had the experience of a once in a lifetime feeling. Everybody there showed dear respect to me and my family. I feel blessed to have made business with this dealer located in Bellevue,WA.

First class.. Went the extra mile to make sure my situation was handled properly.

I had a great experience recently buying a used minivan from Ramon. The same vehicle that was shown online was there. Had called earlier in the day to see if the vehicle was still there and even my phone died, the salesman kept trying to call me to let me know the vehicle was there. There were no surprises and the kids love the new minivan. Felt no pressure in making the sale or not that was a huge blessing. I was also able to sit and talk to them about a truck I want to buy and even though they didn't have one on their lot, they put out a notice that they were lookin for one. I don't like buying cars, but they made the experience at least non intimidating and none of that "I need to go check with the manger and get back to you" I really appreciated that!

Hal is a great sales person. Bought 3 wranglers from him already.!

I recently purchased a truck from Auto Nation Dodge working with Ramon and could not be more happy. Everyone was extremely helpful and easy to deal with. They had a great selection and even brought other vehicles in to look at. Their pricing was on par for the market and you didn't feel the need to haggle on price. They were very fair and I have a fantastic truck now. I wouldn't hesitate to recommend them to anyone.

We found the folks there to be very courteous and helpful. All the pricing was straight up, no funny games with numbers. The showroom is very bright and inviting, and the folks were warm and friendly, without being high pressure. Working with Dave to buy over the net, and then face to face, was a delightful experience, and everything went to our satisfaction! We'll return for our second car soon, and will be recommending them to our friends and family.

My 1st service here in 15 years...a Jeep recall fix to my 19-year old Grand Cherokee. Chris Holbrook was red team lead, but all teams seemed supportive of and helpful to each other. No waiting at appointment time. Courtesy ride back home and to retrieve me when car ready. Car ready faster than expected which was nice. Chris explained exactly what was done and no pressure to "up sell" me. I asked for an other-work estimate and he provided a competitive estimate and breakdown into 4 work pieces that could be addressed together or separately. I appreciated the personal attention, sound advice, and look forward to returning for my new work.

I hadn't bought a car at a dealership in over 13 years. Ennis was so helpful and kind. He took the scary out of purchasing a car. Showed me all the bells and whistles and how to connect my phone to the cars audio system, place calls, play music from my phone, operate the DVD player and even bought me lunch. It was a seamless transaction and I give him two thumbs up for friendliness and service.

Perfect and effortless from start to finish. The hours which the sales floor is open makes it really convenient!

When everyone said no to me even my own dealership the folks at autonation said a big hell yes! i was taking a bus to work every day for months until i decided what car i had my heart set on and it was a beautiful fiery 350z. i put my inquiry in online to have a senior salesperson or a manager help me in my finance process and i had the used car manager walle baily call me. so i came in. The salesperson he gave me was excellent he didn't pretend he needed to be something special he acted just like i would during the sales process. respectful and just as excited as i was to take my new Z home. Just like me, i know the salesman (just like me) gets paid on commission so i made it extremely simple the faster we both said yes the faster he can get an opportunity to help another just like he helped me and im extremely grateful. i only wish i could post a picture of the night i took my car home and a picture of what it has done now! thank you so much Autonation and Majeed!! if anyone comes to Autonation in Bellevue Majeed is the most genuine salesperson ive ever had the pleasure of purchasing from.

We shopped around several dealers. In all of my phone conversations with Denny he was helpful, informative, competitive and professional. I was trying to decide whether it would be worth it to take the hour drive to visit...it was! I would recommend AutoNation and Denny to anyone.

Entire sales and finance team were great to work with!

Initially requested a quote online before going in to seeing Raul (James) Ramirez. Raul was very helpful and not too pushy. He was diligent in understanding my needs and was able to find the exact Challenger - color and features - that I wanted. My only complaint is when I returned later in the evening to pick up the car, I had to wait 2 hours to see the Finance Manager to sign all the paperwork - despite the fact I was paying cash. Apparently I was stuck in the que. The waiting game was extremely painful and had I known how long it was going to be I would have picked up the car the following day. Had they made the paperwork process less painful, I would have given them a higher rating.

Very happy with our buying experience.Everything went very smoothly from beginning to end..Will probably buy our next car from you..

Just bought a new Jeep Grand Cherokee Limited. Wonderful buying experience and the car is great. We own an existing older GCLtd and wanted to get a replacement. The folks at the dealership were wonderful, especially the internet sales department. We got a Costco discount and saved a bunch of money.

Excellent customer service by Denny-Jo Naumec and Sales Manager and the Finance Manager Darren. Keep up the good service to our community.

I recently purchased a 2015 Jeep Cherokee from Ramon Ramirez at AutoNation in Bellevue. I found Ramon to be very courteous and professional and very knowledgeable about all aspects of the vehicle. I used the Costco Auto Buying Program and was pleased with the overall experience from our salesman to the loan officer to management. I would recommend this dealership to others.

I finally bought my dream car, the 2015 Jeep Wrangler Unlimited Rubicon Hard Rock edition in Sunset Orange Pearl Coat color!!! I have been shopping for it for at least 4 years, and all this time Dave was very patient with me and finally he special ordered one from the factory for me. Thanks Dave!

For context, I have purchased over 50 vehicles in this life and am well aware of the process. I have a love/hate relationship with cars, trucks, and motorcycles - I love owning them but hate the purchasing process. Slick dealers, unnecessary add ons, and the glacial process known as "Finance". Well I am happy to say that this particular dealer, AutoNation, dealt with us in an incredibly efficient, honest, and fair way. We got the vehicle we wanted without the pressure I've seen so many other places. I feel compelled to also recommend that you go here as a Costco member. The discount you get as a result is GREAT and it extends to service and parts as well. Even if you just got a membership for the car program benefits it pays for itself many times over. Consider it. And yes, AutoNation is in the Costco program. Back to the dealer. Great sales rep. Knew his stuff on the Jeep Grand Cherokee and was patient in showing us everything about the vehicle. So nice to see his attention to detail on this front. It was great. Mike Paulsen is his name by the way. The Sales Manager and Service Department Manager made their way by to say hello as well. This is typical so no surprise here. I would add that the Service Manager asked what car we were getting and proactively brought by a brochure for that model. A nice gesture. Sure, it can occasionally result in additional sales but it is something I have not seen often. So what were the negatives? Only one: the automotive industry needs to figure out how to make the finance process go more quickly. This is a solvable problem. Don't get me wrong, the person in Finance was great, know his stuff, did not pressure for add ons, etc. But getting into and out of Finance takes too much of your day. And it does not matter if you are financing the vehicle or paying all cash. I am not taking a star off for the finance portion as this is the norm. I do have to call it out though so AutoNation has something they can improve on. Great experience folks. Thanks again Mike and team!

It was great!! Kasra is a really good sales person, not to pushy, just very polite!!

Chrysler Dodge Jeep of Bellevue came through and in the end, I am pleased with my purchase. I just with they would empower the salespeople to do what is right instead of having to go back and forth with a manager.

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was excellent. From the time we went on the internet, to the time we drove our new Jeep out of the showroom, it was all first class. Thank you Mike. And even after we drove away, they still care about our satisfaction. This was by far the most pleasurable car buying experience we have every had. Paul and Susan Kester

Very good purchasing experience. Mike got my list of options and searched until he found the exact model.

I purchased a 2015 Jeep Grand Cherokee and couldn't be happier! It's a great ride. Everyone at Autonation was truly very nice helpful and well informed about the Jeep I was buying. They made it easy , comfortable and a pleasure to do busy at the store. This is my second Jeep purchase over the years,I also have a 2002 Jeep Liberty never have had one problem with it and still am driving it today. I expect I will have the same with my New Jeep.

Not to good of an experience! Took to long and the sales tactic were deceptive! I would not recommend thus dealership to anybody.love the car! But a lot of things were not explained clearly therefore I incurred extra costs that ideas not counting on.

Nice and easy process, good customer service. very good communication from the sales consultant.

Let's do it your way." Ash's approach respected my privacy yet kept me in touch with her precisely the way I asked. A young woman, breaking the stigma of pushy sales, was at the top of her game, capturing my trust. She is knowledgeable, respectful and deserving. Truly. Although I liked one of the other sales guys from one other dealer, Ash's approach and knowledge won me over. If you are a female who wants to learn about the buying process, what's most important, and contribute to helping young women get into nontraditional careers, ask for Ash. You will truly enjoy the process AND get a great vehicle. I have a wonderful Town and Country Stow and Go. Its name is Darth VANDer! Yep...black. I am a seasoned sales person. That said, "Let's do it your way," is NOW a key phrase I am using in my own marketing approach. Women...(and men)...go see Ash.

service was fast and nice. Maged was very patient and very knowledgeable and professional.

I moved to Seattle from the UK about 4 weeks ago and was told that I would not be able to get any loans or credit of any sort as I dont have any rating, I called Autonation and was quickly reassured that it would not be a problem, the sales guys Mike is great and so too is Cory, the chap sitting in the booth (cant remember his name) was also a great guy, they made what could have been a very stressful situation very smooth indeed, sorry forgot to mention Jim who finalized the deal and dealt with the loan company, he is a really great guy, all in all a great experience and they will have my business for the time I remain in Seatlle,

Dave Tisdial who helped me buy my Jeep at the Autonation dealership made the whole experience of online buying like a breeze. Excellent customer service and very quick and efficient.. Would recommend this dealership for anyone who's interested in the cars they sell.

Bought my first car from them in July. The salesperson that helped me was Dave. T. He is an absolute rockstar. If I could rate him alone it would be 5/5 all day. He is the only reason this review is not a 1 star. I went in and Dave showed me the car I was interested in, the 2014 Jeep Patriot. He went over features and options and did a great job of explaining the whole process. We found one at another dealer that had pretty much everything I wanted and they were going to do a trade. Since this was late in the afternoon and the car wouldn't be there for a while I left and planned on returning the next day. I got a call later that night from someone saying my car had arrived and had been detailed and is ready to go. He set up an appointment for me to meet with Dave and get my car. I show up on time and Dave is surprised to see me. No one told him they made an appointment for him. He rolled with it and we set off to test drive it to make sure it was good to go. Only problem is no one knew where my car was. Not the service department, not the sales department, no porters and the GM had no clue where it was. So I sat there hanging out, Dave was calling everyone he could to see what the deal was and finally after 4 hours he found it, but no porters were available to get pick it up from their other detailing shop down the road. Dave himself walked over there to pick it up and bring it back. After I got it I went home because I had wasted a day just hanging out at a car dealership so I was eager to leave. When I washed it (it was clean, I just like washing my car) I noticed a good sized paint defect. This obviously upset me because one thing I asked before I bought the car was are there any issues with paint or body and I was told no. I contacted them about it and they wanted to drive it to them so they could take pictures. Now I live in Mill Creek so driving 45 minutes each way so they could take a photo was upsetting. I was told it would take 3-4 weeks to hear back from Chrysler about the defect, fine I get that there is process they have to go through. That was more than 2 months ago and now I can't even get them to respond to my questions. The only who does is Dave, but since he is not involved in the process he is just trying to point me in the right direction and get people's attention. I can tell you this was an awful experience for me and they don't even care. I have even reached out to Chrysler directly and hopefully they will help. The only time I got a response from AutoNation was after I left a review, so hopefully this wakes them up again!

I did most of my research on the internet. I contacted Dave and told him what I wanted. I pretty much picked the car out and worked out all the detail over emails. He got me the best deal. I was so impressed with Auto Nation and Dave.

I went there to look, try and hopefully lease a jeep grand Cherokee but my situation was not simple, I had just arrived in the US with working permit visa, did not have my drivers licence yet, no pay stub because my first one will be this week, only a hotel reservation as residency evidence, the only solid thing I had was a letter from my company showing some financial backup and employment details, it took some time but at the end of the day Ash and the team got me a great car and the finance department accepted to launch the process, exactly with the options I wanted I can say they did everything to make that deal happen, and last weekend I drove my new car for the first time after I got my driver's licence I never heard "this can't be done", only "just give us a bit more time and we will find a solution for you" Brilliant !

The price, attention and service we received from AutoNation Chrysler Dodge Jeep Ram of Bellevue was second to none. From the time we walked in the door, to the time we drove our new Jeep out of the showroom, it was all top notch. Thank you to Denny, Jim and Lisa, who all made us feel like family. And even after you drive away, they care about you and your satisfaction. This was by far the most pleasurable car buying experience I have every had.

I bought a used 2003 jeep grand Cherokee got the warranty too just in case. They where very nice and friendly very easy to deal with. The next day my jeep started leaking oil, so I called them brought the jeep in and they looked at it and changed the oil; they told me it must be left over oil from the last change and it was not leaking. I got home the next day I noticed it was leaking. I contacted them no response to fixing it, I know they do not have to but in my experience if the car just sold is having problems that next day a lot of car dealerships will offer to look at it and if its a easy fix, fix it for free to cater to the customer and keep good faith in their buisnes, no help what so ever just blew me off.

I bought a use 2003 jeep grand Cherokee drove it home love it, the next day it started leaking oil. Contacted them and brought the jeep down to have them look at it. They ended up doing an oil change and they wiped up the oil said it was just a slopy oil change, but they where the ones who did the first change. Well I got the jeep home and the next day it was leaking again I contacted them again and they never offered to look at it again. In my experience with dealerships is that if they sell a car and it has a minor problem the next day they will offer to fix it on them just to keep good faith but not so much in my situation. Oh well guess they got one over on me.

This was the best auto buying experience I've had in 40+yrs of purchases. I freely admit that I walked in expecting a high pressure sales pitch and I had already steeled myself for it. Dave Tisdial made this purchase easy, with no buying pressure at all. He was exceptionally attentive to what I wanted in a vehicle and he was open and honest about cost and what the dealership could do. I received a fair tradein value and drove away in a brand new 2014 Jeep Grand Cherokee Overland with a feeling of total satisfaction (NO BUYERS REMORSE) that I was not ripped off. Everyone I met at that dealership was extremely Professional and attentive from the Receptionist, Mechanics, Finance Manager and other Salespersons. This is a different kind of dealership, ( honest, open and ready to do sell vehicles). I will purchase my next and subsequent vehicles from AUTONATION and I will definitely recommend AUTONATION to my Family and Friends.

Was a great experience buying a new car here, pricing was great, the salesman Ali applied no pressure and gave us the facts we asked for.

Purchased a 2014 Jeep Wrangler from David Tisdial @ AutoNation Bellevue, called Dave, explained what I was looking for, drove down to the facility on the same day and was in and out in 45 minutes. The Jeep was for my daughter’s birthday and Dave parked it on the showroom floor with personalized signs all over the vehicle. My daughter will never forget it, great memories. HIGHLY recommend contacting Dave and the AutoNation team for your hassle free vehicle purchase(s). -Troy L

The AN CDJR Bellevue is a great team! The customer service from beginning to end is undoubtedly the best asset. Their knowledge, honesty, advice & help to simplify the purchase of our leased Jeep was appreciated. Another customer friendly experience....so much that we just purchased another vehicle from them! Good deal(s), great service, satisfaction guaranteed...we love 'em!

We purchased our new Jeep through the Costco Buying Service. Mike Paulsen was extremely helpful and made purchasing this vehicle an enjoyable experience.

When I was shopping for my Wrangler Unlimited Rubicon, I was running into what I knew were inflated prices from other dealers pretending like they were discounting significantly and trying to avoid placing orders by inflating special order prices. Hal Grant at Auto nation was very relaxed, friendly and accommodating. They were not at all opposed to ordering -though they did try and get me to buy one on the lot -BUT the lot vehicle was heavily discounted as opposed to inflating the price of the special order. I decided still to order what I wanted and got a good deal using the tread lightly discount. After ordering, I realized the factory had made a mistake on my Rubicon by giving me the incorrect gearing. Without hassle, I was able to re-order and Autonation accommodated me for the factories mistake, even though, as a dealership, they were not at fault with the issue. I would definitely recommend this dealership and especially Hal Grant if you want a less stressful and down-to-earth buying experience, They will do whatever it takes to make sure the customer is happy with their service.

First of all, let me state that I don't usually write reviews on any websites. However, my experience with Dave Tisdial at AutoNation of Bellevue has made me want to share just how helpful he and others at the dealership were. Dave went above and beyond. He's a true 'car guy' and it shows in his dedication to his work. We were able to purchase a fantastic car that the whole family loves. Thank you.

Easy and simple, but be prepared for a lot of email follow-ups and survey invites, which is somewhat tiresome.

I bought my truck from Autonation in Bellevue and wow, just wow! I'm saying this two months after the purchase. I ordered the truck since the particular needs I had were a Ram 1500 EcoDiesel with ram boxes, air suspension, front bench seat, nav and a sunroof. My sales rep was Dave Tisdial and he's simply the best. We sat down with the ordering system and worked out the ONLY configuration it could be (Bighorn). This took over three hours but we got it done. Then he negotiated a price that was exceptional. The delivery took the factory about 10 weeks (pretty average) and they worked around my busy schedule for me to take delivery. At that time, we negotiated a great APR with the lender, dealt with my trade and off I went. From the minute I got in the vehicle, I knew I made the right decision. In fact, we needed to get one small detail fixed - this was done in short order by real professionals in their service department. Totally thrilled! I went to Autonation Bellevue based on their online reviews and I'm here to say this is a great car dealership with great people working there. I couldn't be happier with my decision and recommend others give them a try. Thanks to Dave and the Autonation Crew!!! Brian B. Woodinville WA

Just bought a 2014 Grand Cherokee and am loving it. The guys (Robert and Terry) were great to work with and I will be back when it is time for a new Jeep!

We bought a car in July and the tags still haven't arrived and my temp tags expire tomorrow (Sept 10). My husband has called and called and each time he's been told they were being worked on our that they were in the mail. Friday he spoke with someone who promised them here by Monday(Sept 8) via FedEx. Still no tags. Today he called 5 times and not once did anyone help him or return his calls. This is a HUGE issue that needs to be addressed. What's the point of spending 20k on a car that can't be driven? Fix it AutoNation

Let me first state this is the first time I have purchased a NEW car. I was first contacted by Dave T is the sales department after using TrueCar. He was very friendly and asked if I had any questions but most importantly he was not putting any pressure on me, I have found while car shopping lots of people were pressuring me to come in, make an appointment and see them first. When I went to meet him he answered my questions and we found the vehicle that suited me. We found one that I liked but they couldn't get a dealer trade going, so I found another and I was told it would be here tomorrow, this one required me to buy a stereo, which I did. I was contacted that night and told my car would be ready by 11am and had me set up an appointment for that time. When I showed up for that appointment my salesperson was surprised to see me. Someone made an appointment without notifying Dave. He then notified me that they were able to get a dealer trade worked out for the original vehicle, I would have loved to have known that earlier before I bought a stereo but not the end of the world, I was able to return it. We then had to wait for my car to finish being washed, I thought it was going to be ready by the time I arrived for my appointment but whatever. When he asked how much longer my car would be no one knew where my car was. We then went on a walking tour of the dealership asking everyone if they had seen my car. It took them 3 and a half hours to find the car! Why have me come in for an appointment if it is not ready? Once they finally found it (it was at another lot) I spent another hour filing out paperwork. In total I spent 8 and half hours in the dealership over two days. Dave was very nice but the team around him really let him down by making appointments they had no business making, losing my car and making me waste my time sitting in a dealership. The financial person was very nice but pressured me greatly to buy a warranty, when I told him I don't want one (had one on my old car, never used it, plus read lots of bad reviews about their service department) he made me feel like an idiot for not wanting/getting one, so I caved and got a minimal one. ONE THING THEY LEAVE OUT IS YOU GET 2 YEARS FOR FREE, so when they say you are buying a 7 year warranty it really only is 5, wish they were more open about that. I know its a sales tactic but I felt like that is not the way to go about it. My only critique of Dave was that I had asked him 3 times to show me the discounts I was getting and for a breakdown of the interest vs principal and he never showed me that any of that by the time I bought the darn thing. I don't know if its a sales strategy to make me wait that long and lose my patience so I just want to get out of there and that way they don't show me that stuff. When I got home I noticed there was a paint defect. Something got under the paint at the factory. They won't fix it properly. They will only re-paint that area, which will look bad since one door will be a different shade of black than the rest of the car. I was told I was getting a new car and that the paint and body were perfect. The stereo also didn't work right from the first day. As I write this my car is at the service center "waiting for Chrysler to approve the repairs". It has been there for 30 hours, I kind of expected it to move faster. I am on crutches at the moment and not having my car is a real inconvenience. I was able to get a rental car for 1 day, but that won't help since it has to be there for 3+ days to fix the radio and look at the transmission (500 miles and it has an issue, ugh). Bottom line I felt like they were super helpful when I was buying the car but after the fact I felt like they don't really care, they have their money. When it is time for me to buy another car I will go Jeep again, but most likely I will look elsewhere first.

Just bought my 2014 Challenger from Jim B. at Auto Nation and could not be happier!! Great experience. Not the usual high pressure, back and forth sales job. They do a great job showing you everything and explaining everything. Go see Jim!

Took my van in for service and a couple of problems. Erick was very thorough in checking it out and getting me back on the road. For some reason, every time I move to a different section, it removes one of the 5 customer service stars.

We purchased a new 2014 Dodge Grand Caravan on August 15th to replace our 2012 Chrysler Town & Country that got rear ended and totaled. We had purchased the T&C from AutoNation CDJR Bellevue in March of 2013 and were pleased with every aspect of dealing with Dave T. through the Costco Program. I immediately contacted Dave when the insurance contacted us and we found out the T&C was totaled. Dave found us a fair deal on the Grand Caravan even though it wasn't nearly as well equipped as the T&C. Then we found out that for some reason the sound and Navigation system didn't have Bluetooth so it has been ordered to be installed soon. I am happy with my dealings with this company so far and see no reason not to return.

Do not go to this dealership, worst customer service I have ever experienced. If you want to be dragged along and trolled then by all means please go. Sales person we had to deal with is named Mike Corwin.

Hal G. was very courteous and informative through the process. He is knowledgeable regarding the vehicles he sells and can answer all your questions.

The staff at AutoNation Chrysler Dodge Jeep Ram Bellevue were awesome. Ali, Terri, and Darrin all stayed until 11pm to ensure we drove off the lot happy. We love our new Dodge 1500!

David and his team were excellent. After walking out the Auburn dealership because I got the "run-around" - went to Bellevue and met David and had a great experience. Thanks David

My salesman, Jim was very nice as were everyone I met. I was offered choices with no pressure. Financing was a snap even with my less than perfect credit. They treated me fair on my worn out tradein. They were interested in what was important to me in a new vehicle. I was able to drive away in my new jeep in no time and I love it Thanks to everyone ! I would recommend them highly!

Leased a new grand Cherokee and it was and excellent experience. Robert was very easy to work with and made the whole thing a breeze. I came in with a quote from another dealership and they matched it. While they didn't have the color combo I was looking for on the lot they where able to quickly source one and I had it a few hours later. Would recommend to anyone looking for a new car.

Purchased a new 2014 Jeep Grand Cherokee at Autonation in Bellevue. From start to finish everything was smooth. Salesman Robert was awesome. By all means ask for him. Jim in Finance made everything simple. Got everything I wanted in the car plus friendly people throughout the dealership.

Very good experience. Buying was easy and the information provided was clear and accurate.

We recently purchased a 2014 Jeep Cherokee from AutoNation CDJR Bellevue. It was a great experience from the time we first arrived at the dealership until we took delivery of our new vehicle. The best "feature" of this dealership is the people that work there. Each and every person was friendly, outgoing and seemed to have a good sense of humor. Our salesperson, Jim Bergman, was wonderful to work with. He listened to what we wanted, provided us with test drives of the vehicles we were interested in and worked hard to help us determine the exact vehicle that would best fit our needs. Once we figured out what that vehicle was (including optional packages), the dealership looked around the area and had the car we wanted on the lot the next day. Even though they had gone through all this effort, there was never any pressure on us to buy that vehicle. When we negotiated the purchase, Jim didn't disappear into some locked room for 15 minutes. Instead, he walked about 20 feet to the general sales manager who was sitting in the same open showroom. The counter offers came back in a matter of 2 or 3 minutes. Buying from AutoNation CDJR Bellevue is an experience like no other I have experienced in purchasing a car. As one of the other reviewers appropriately said, "...If only everything was that easy." I totally agree! By the way, I gave 5 stars for "Quality of repairs" because I noticed some paint chipping on the front left fender of the new vehicle 4 days after purchase and AutoNation CDJR Bellevue completely repainted the entire fender (sanded it down, primed it and repainted it) AND provided a loaner car all for no charge to me! Talk about providing good service after the sale! What more is there to say?

My buying experience started on-line, at the dealership's website. Once I had selected the vehicle and check- ed the MSRP and Window Sticker for desired options, I made my 1st phone call to Bellevue's Dodge Autonation dealer. I connected with my newly found salesman Maged. He is sincere, honest, and genuine with his inention to make your experience a positive one - no matter what the outcome may be. This was a 5 week process. Negotiating price, exploring all purchase options within 200 miles of my residence, and eventually taking a train to Seattle to make the purchase. The dealership even picked my wife and I up at the train station! At the dealership we were treated with utmost respect and all terms of our contract were as discussed on the phone: down payment, interest rate, and pay-off options. Not to mention the vehicle being EXACTLY as advertised. No last minute surprises. Dedicated persistence and patience were demonstrated by all. Maged showed true empathy towards us as customers. The finance person, Jim Choate was equal to Maged in character. He is a true veteran. Wise, knowledgeable, and demonstrated appreciation and understanding of what I, the customer was seeking. I was impressed by his effort to make this as financially painless as possible yet provide me with security I would value down the road. All in all, this was possibly the BEST experience I have ever had buying a vehicle. Congrats are due to AutoNation: their management, sales, financing, and service personal. ALL are deserving!

I started looking into buying new car some time ago but I wasn't in particular hurry. After seeing nice YouTube reviews I stopped by AutoNation Bellevue to see new 2014 Dodge Durango. Even though I said I will not buy it soon and I got to test drive it, compare it and learn more about car. I went home and we kept in touch. I never felt pressured to get back to them. In mean time I explored what package I want and what price range I feel comfortable with. They kept sending me options until I felt good with both price and package. I can say just best about AutoNation Bellevue and salesman Ali

Struck it off real well with our salesperson, Robert, and later with Jim, the finance manager and ultimately with the sales manager when I ran into an issue right after I purchased my new truck. Everybody works as a team at this store. Top notch organization! Thanks....love my new hemi too! Mike

Let me start off, our salesman was terrific. No pressure from him. We purchased the used car and brought the car back within the 3 days due to a LOUD noise that could not be heard unless the windows were down. We were assured the sound was "normal", fast forward 29 days and we had to bring truck into Ford dealership for a new transmission and transfer case. $6700 later for the warranty company, thank god we bought the extra warranty!

Our experience was amazing, I've never had such an easy time buying a car before and we've boughten several through the years. The price was the best around, we did our homework , and not just the price but the overall teamwork, they all help eachother out you can tell they care about a person and this is hard to come by with dealterships these days.

I started looking into buying new car some time ago but I wasn't in particular hurry. After seeing nice YouTube reviews I stopped by AutoNation Bellevue to see new 2014 Dodge Durango. Even though I said I will not buy it soon and I got to test drive it, compare it and learn more about car. I went home and we kept in touch. I never felt pressured to get back to them. In mean time I explored what package I want and what price range I feel comfortable with. They kept sending me options until I felt good with both price and package. I can say just best about AutoNation Bellevue and salesman Ali

The service department experience is better than average for a dealership

Excellent buying experience, Ali helped me to find the best financing option for me and gave me a fair price since the beginning.

I was looking for a Grand Cherokee and Ali, the sales representative, did everything to find me the best deal and the best financing option. Great customer experience

I bought a new grand Cherokee jeep this past weekend. Ali was the sales person that worked with me on the deal. He was tuned to my needs, did not oversold me on extras and overall made my experience pleasant. If you're planning on buying a new car go talk with Ali, he's your man!

We had a great experience from start to finish buying a new car with AutoNation Dodge. If only everything was that easy.

Autonation Dodge Bellevue is by far the best dealership I have ever dealt with. The best with a very strong emphasis on the service department. I bought my car knowing that over the next few years, I would have several trips to service doing the projects that I wanted done to make my car just the way I always imagined it. Of course trips for regular maintenance along the way as well. It may have just been my lucky day, but my service team leader turned out to be Erik Annell. With Erik, trips to service are no longer things I dread to do. I know with Erik, my questions will always be answered, my concerns will always be addressed, false promises will never be made to me, and every time I leave Autonation , I leave knowing that I got taken care of by a true professional! Erik builds working relationships with his customers and doesn't treat you as another work order in his endless stack of paperwork. Its this type of service and relationship that makes me come back to Autonation time and again. Thank you!

Found the exact preowned vehicle I was looking for online, called and a salesman named Maged immediately arranged to have me look at the car off-site before it was formally inspected and detailed.I told him to call me when it was done, he did two days later and I came back and bought the car. Took about an hour and negotiations were pressure free and fair.They even offer a three day return policy which contrary to popular belief is not automatic in Washington.Great experience top to bottom and Maged especially is a gem of a person. Would buy here again in a heartbeat.

Just bought a new Eco Diesel V6 from AutoNation Bellevue. My experience was overwhelming positive. Loved working with Michael D. Very professional/not pushy and very helpful through-out the whole process. Have bought many cars from many dealers and certainly would return in the future. Financial process very smooth as well. As for the car/truck-well what can I say. I never thought I'd ever sit behind the wheels of vehicle that can pull my 5500 lb surfing boat but still get 23 MPG in city and 30 MPG on the highway -after two week I can already say I think this car will rate -overall- ahead of my previous XC90 and Cayenne S-Thanks you Jeep and Michael

Just bought a new Eco Diesel V6 from AutoNation Bellevue. My experience was overwhelming positive. Loved working with Michael Daniels. Very professional/not pushy and very helpful through-out the whole process. Have bought many cars from many dealers and certainly would return in the future. Financial process very smooth as well. As for the car/truck-well what can I say. I never thought I'd ever sit behind the wheels of vehicle that can pull my 5500 lb surfing boat but still get 23 MPG in city and 30 MPG on the highway -after two week I can already say I think this car will rate -overall- ahead of my previous XC90 and Cayenne S-Thanks you Jeep and Michael

This was the most pleasent vechicle purchase that I ever made. Kudos to Ali and Youcef!

Thank you. We love our Dodge Journey. Salesman Ramon was excellent and made sure we were happy. Jim in Finance complimented an already great experience with more excellence. We will recommend them to our friends and family.

Very professional folks. Did business with David Tisdisl and Darrin at AutoNation in Belleview Washington. They got the Jeep down to where we felt it was a good price and then it was mentioned that I was retired, Darrin Said that, because of where I was retired from , there was an incentive program for the purchase of vehicles from Chrysler. That saved us a lot of dollars. Thank you both. I will definatley recommend AutoNation of Bellevue, Washington to others. Fred And Jeanne

This is the 30th car I have purchased. I have purchased vehicles in 7 different states and 3 different countries. This experience was without question the best buying experience I have ever had. The sales team were very knowledgeable, helpful and totally laid back. They went out of their way to offer any assistance they could to streamline the buying and vehicle trade in transition process. They found the vehicle I wanted at another dealer and had it on hand within 24 hours. The finance department found a rate that was better than my credit union! Would not hesitate to purchase another vehicle from them.

I always have the best experience here when my car needs repairs. Erik is extremely helpful and always makes sure I am kept up to date on what AutoNation is doing to my car. The shuttle service is also a great feature. I will continue to take my car here for repairs and highly recommend you do as well!

Bought a used Nissan Maxima from Autonation in Bellevue about a week a half ago. Called ahead to inquire about the vehicle, when we showed up, Robert had the car sitting up front for us to look at. His low key down to earth style was comforting, and we couldn't have asked for a smoother transaction.

My experience with Jeep Dodge & Chysler was FANTASTIC. From bottom of my heart, I give big thanks to a great team of people.. A short version of my story is I was need of a vehicle in Aug'12. after my 2001 Dodge Durango finally gave out on me where I was stuck on 405 for 4 hrs waiting on a tow truck that took forever. During my search, I was getting frustrated as we all do when purchasing a vehicle. I finally went to Dodge in Bellevue and found the salesman Dave T. I would have to say he is the BEST salesman that I have ever purchased a car from. Dave,Terry and Darren knew of my situation (single mom of 3, 3 great grandkids that I take care of all as well as work 2 jobs in which I work everyday) which was not the best but not the worst. They helped to make a process geniune( as we know most people are not) and simple to purchase a vehicle which myself as well as the help of my daughter Ashlee was HAPPY. . Regrettably in a very short time, I was faced with a difficult situation again and I again was in a need of a vehicle. I did not know what I was going to do. So i reached in my purse (on 04/28/14) and pulled out my card and called Dave T. I began to tall him that I know that he probably did not remember me. I was excited that he did. Dave worked with me to find a car. And surprisingly enough it did not take long at all. I am pleased with the vehicle that I have. Once again, I mean it from the bottom of my heart. THANKS to the BELLEVUE DODGE TEAM. Dave, Terry and Darren , I will never forget. These guys give the true meaning of CUSTOMER SERVICE and I am very greatful.

David Tisdial and Cory Breck worked together as a great team to find us the exact vehicle that my wife wanted and put together the right offer for our trade to make it work. We shopped around to 5 local dealers and none of them could match the deal that David and Cory were able to make us. In addition, they were very communicative, diligent and professional through the entire process. I've purchased a lot of high end vehicles and I consider myself a pretty savvy consumer in this space and I have to say that these guys impressed me thoroughly and really stand out in a position that lends itself to attracting many people who are far less than professional. I would recommend dealing with both David and Cory if you have the chance. They seem to take a long-term approach to their business relationships and are willing to put in the time and effort to make it work for their clients.

I would highly recommend Auto Nation of Bellevue. Got good feelings and service all around.

I noted that I was not completely satisfied with the price but I have to admit that I would have trouble finding a better price elsewhere. This does not make it all right. Also, one of the biggest reasons why I would be willing to recommend this facility is that most of the other Dodge dealers are far worse. I own four cars. Two of them are upscale (BMW and Acura). At those dealers the cost is no more but the service is excellent. I also own a Prius and the cost at Toyota in Bellevue is less than it is at Dodge for similar services. Also like your dealership the experience is adequate but not excellent.

We had a great experience with these guys - especially Dave Tisdial, who sold us our Grand Cherokee. Dave was super responsive, helpful, and straightforward. He listened to what we needed and delivered on it. He thoroughly answered all our questions and was proactive in follow-up. We plan on going back and buying our next car from him too! Highly recommend!

All around wonderful experience! I love my new Grand Cherokee!