Several poor experiences at this dealership. -First visit was for them to assess a noise and change the oil (items selected on the scheduled appointment total $125), when the car was ready they told me a 40k tuneup was performed and it will be $650 also they did not have time to assess the noise. -Second appointment to assess the noise- dropped the car and go to work, 9 hours later I call to see what the damage is and they haven’t had time to look at it yet (my appointment was for 8 am when I dropped the car). Dealer calls back and car needs a tie rod, should take a couple weeks to get the part. They also recommended an oil change because the filter was loose and leaking all over engine (this is 3 days after their full tune up) We called a couple weeks later to see if the part was in and went to voicemail. The following week we hadn’t heard anything so we call again, another voicemail. The following week no one has returned the first two voicemails so we leave another (for service dept instead of parts dept). The following week (6 weeks after the part was ordered) we schedule an appointment online and get an immediate call back- the part has been in for a while. -Third visit bring car in to have tie rod replaced. When picking the car up the associate says that the technician recommended replacing the bushings as well, it will be about the same cost as today ($450). When driving home the noise has not improved at all. Left a message to speak with a manager, I’ll be surprised if they call.

I had an amazing experience with Alex. She was very thorough and thoughtful in walking me through the process, gathering information and explaining the details of my vehicle. In addition she also stayed way beyond closing to complete my transaction.

The service was great! The employees were very knowledgeable.

Recently worked with Alex and purchased a new vehicle. She was very nice, personable and made the process simple. I was genuinely surprised when they actually completely filled the tank for us before leaving as well (rather than the $20 most other dealers will do lol). Overall would recommend 🙂

Huge recommendation for Jake Preston and the crew at Jeep Bellevue for setting me up with my new Mojave. From start to finish, Jake was prompt and knowledgeable never failing to follow up immediately on any questions that I had. Absolutely the easiest most stress free car buying experience I've ever had.

Horrible, never fixed the issue. 5 times tried to get the engine light resolved on my 1 year old Ram2500 Limited. Service advisor and manager didn’t care about how much of my time they wasted. 5th visit they kept my truck for 10 days. They couldn’t even mount my license plate holder! I’ll never go back. Ever.

Chris Rider is an outstanding service rep. Very knowledgeable and always informs us of the repairs needed and the cost before doing the work

Recently ordered and purchased a 2022 Rebel. My sales rep was outstanding, very communicative throughout, with frequent updates, able to answer all my questions. They also offered me a very good price for my trade in. This is the second vehicle I've purchased here and I recommend them without reservation.

Christine and Josh in finance where phenomenal thank you 0 pressur!

Christine in sales and Josh in finance they helped me buy my “ hellcat” wide body 2021. I really appreciate their efforts. Best dealership I ever visited. Thanks guys 🥰

I spoke with Jessica via the chat feature on their website. I reached out with a question about how to go about setting up an appointment to test drive the type of car I am interested in. Jessica then asked if I would be leasing or financing -- I replied that I would be paying cash. Jessica didn't seem to know how to handle that and became defensive and difficult to work with. She kept saying that she needed me to answer the question so she can know what to do with me next. I'm not quite sure why those are the only two options? I thought maybe I was working with a bot, and am happy to work with an automated system to get where I need to go, but Jessica assured me that she isn't a robot but, honestly, robots probably have better customer service skills. I found her to be rude and unhelpful. I know that I can call or stop by and probably deal with someone else, but why drop $40k+ on a place that doesn't seem to care about customer service.

We are very disappointed. Someone from the service department called us to inform that the part arrived and I have to make an appointment to install the part. The part is the window seal for the second passenger seat. The first appointment - they told us, it is a special part and needed to be ordered. The second appointment - after they called us the part is in, 3 WEEKS LATER. We brought our car in. And left it for multiple days, only to inform us, that the part is not in. AGAIN, they need to order it. When my husband picked up the car on the second appointment, the person did not know anything with what service had been done. VERY FRUSTRATING and NOT professional. NOW, we are waiting for another call for the THIRD appointment, when the part, hopefully arrives AGAIN. So there - we will not recommend this place.

Great experience! Preston is a really nice person, he provided all the information about my new Jeep, he did take care of my purchase! I recommend him a 100%

AutoNation Dodge in Bellevue, Wa had cut my key and it didn't work for opening the trunk. Telling me that they tried their best to cut the key. Customer service was very rude. They seemed too busy and not concerned with my issue. They sent me away and didn't offer any other options. I discourage anyone from visiting this dealer. They deserve zero stars.

Great experience at AutoNation Bellevue. Thank you Ivan, James and Tyler!

Phone tree doesn't work. Can't get anyone from ANY department on the phone.

Left my car three year old car for tire rotation. The next morning tire pressure indicator came on. İ could not get an appointment for one month. Now they are asking $250 to replace the sensor. İt apparently ran out of battery the next day of the service. The representative was borderline rude.

They rotated my tires. The next morning tire pressure sensor came on. I could not get a service appointment for one month. Then they told me that $250 is needed to replace the sensor. The sensor ran out of battery the next day of tire replacement. My car is three years old. The rep was borderline rude and would not even listen to me. All he wanted to do was to hang up. No explanation of how the battery decided to run out the day of the tire rotation on a three-year-old car.

I never thought I would be recommending any car buying experience, but Alex, Starr, and Josh were all excellent to work with. Alex was extremely accommodating as we looked at multiple cars. We have two little kids and they were, you know, kids. The team was kind and helpful as they were wearing out. This was the simplest car buying experience I have ever had. It is thanks to the team - it is obvious that customer service is their top priority. Make sure to ask for Alex - she was our sales person. Easy to work with. Genuine and helpful. We needed some additional help. Starr is the Sales Manager - she stepped in and took care of our requests with grace. Josh is the Finance Manager - he was kind and got us out of the door quickly. Thank you again Alex, Starr, Josh, and team!

I have a 2020 Ram 3500 i got emails said the car has recalls on it, and i called this dealership more than 4 times, they told me they will call me 3 time, and 1 time no one answer the phone. How Do I do ??????? any one has same issue?

This was my first purchase here but it definitely won’t be my last. Everyone I encountered was nice and helpful. The sales and finance experience was hassle free. My salesman, Michael Paulsen, was very personable and made sure to show me all of the different features the vehicle had, as well as make sure my phone was connected and home address input in the Nav. Next time I need a new vehicle, I’m definitely going to get ahold of them and hope they have what I’m looking for.

My Jeep Grand Cherokee is awesome! Was all detailed and ready to go! Wish they would have picked me up from the airport since we flew in to get it.

I've been taking my Wrangler here for almost a year and everyone I've encountered on site has been amazing. Don't get me wrong, it's a car dealership and that comes with a certain stigma that doesn't allude this place, but great people none the less. I took off a star for their HORRENDOUS phone answering/scheduling service, seriously this needs to change. I literally had to call three times to get an actual appointment scheduled, and even then I'm not sure I actually had one. I'll add it back if I find out things got better.

Dave Heath was great with communications. The entire transaction was smooth and I'd choose this dealer and sales guy again!

Having bought a number of luxury cars from German brands, I approached CDJR Bellevue with tempered expectations - there's no way I could expect my local Jeep dealer to provide the same level of service as Mercedes or BMW, right? Wrong. From the moment I walked on to the lot, Shawn took great care of my needs. He helped explain the options available on the vehicle I was interested in, while never leaving me feeling under pressure or like I was being upsold. When I decided to place an order for a vehicle, Shawn clearly explained that there were delays in production due to supply chain issues and gave me clear expectations on what those delays could look like. Throughout the build process Shawn gave me timely and helpful updates, including letting me know the likely delivery date of my vehicle as soon as he had confidence in one. Shawn made the delivery experience incredibly enjoyable, too, finding a convenient time that worked for me and taking care of the majority of paperwork while I (excitedly) took my new car for a first drive. Josue in finance was professional, polite and again helped me understand the options I had available without making me feel like I was being upsold. I was really impressed with the courtesy of everyone I interacted with and how fast and frustration free the entire buying process has been. I had a great experience and look forward to purchasing another Jeep with this dealership in the future.

My service advisor is Chris Rider and I have been dealing with Chris for about the past 10 years. He is fantastic! He makes the entire process of getting my truck serviced so easy. The work is always done on time and on budget. I won't have anyone service my truck other than AutoNation Chrysler Dodge Jeep Ram of Bellevue.

I didn't have a lot of time and called on a car I saw advertised. Alex answered and took care of me and the car. I noted a cosmetic issue in a pic and it was taken care of before I arrived. The car was competitively priced and in better condition than the same car at another dealership. I was in and out in only 2 hours! Drove away in the car with a warranty and then my mechanic inspected it for another clean bill of health. Alex was very nice, personal, and prompt without pressure. I felt well taken care of! I would recommend Auto Nation and Alex for sure!

Our 2020 Pacifica was returned to us after several months of being in for service. It was not cleaned on the inside or outside before it was returned to us. The real problem is that it was not fixed. Of the two problems that it was brought in for only one was fixed (the heater). The other problem: The plastic charging port was cracked and would come off. They replaced the charging port and internal cable but when we plug the van in the “service charging system” error appears on the dashboard and the van will not charge. I left a voicemail for the service advisor that day and have not heard back yet, it’s been three days.

From working in the car business for many years, this was a seamless experience that made buying a car quick and easy. Very knowledgeable sales associate, no pressure, and great follow up. Very impressed!

I had a awesome experience working with Autonation and with Alex. She was great and we will make sure to go back and refer friends and family to you guys. 5 stars , you guys exceeded my expectations. Chevy / Roberto Lopez

quick in and out, friendly courteous..

Christine was super helpful and professional!

I had a very good experience with the staff there. This is the second round of leasing I have done with them. Hopefully next time there will be electric cars too, so I can continue with them.

I’ve brought my car in three times for the same issue and have spent several thousand dollars. As soon as I drove off my check engine light came right back on. The last time I brought my car in, the team said the last time my oil was changed the wrong oil viscosity was used…I had the oil change done there. I was charged over $100 dollar to have another oil change done and when I drove off the lot the check check engine light came back on. I won’t be bringing my car back again.

Shawn and Josue were amazing, friendly, helpful, and kind. I couldn't have asked for a better experience buying a new car! Also, the car is awesome!

Just picked up my second Ram from Shawn, create experience, great truck.

Car got fixed so I am glad for that, but everything else was not great. Awful communication all around...getting your car fixed is never a fun experience but the lack of transparency into the whole process made it 3x worse. We take our 2016 Dodge Durango to the shop on a regular basis for all major work. Dont think we have ever missed critical work/maintenance needed to keep the car running strong. The last time we brought the car in was this most recent September, and we were told "the car is in phenomenal shape" ...so to have the car all the sudden have MASSIVE issues no less than 1.5months ago, makes me raise my eyebrow. I wont be coming back here

Scheduling process was not professional. Person on the phone was talking and laughing with someone else and she asked multiple times to repeat. Oil change was scheduled but still required a wait. Vehicle settings were completely changed yet the oil change reminder was not reset. We consider the maintenance plan that we purchased with the vehicle a complete waste of money now.

Everyone we dealt with were top notch!! Thank You SO much!! You have forever customers as well as bringing you other customers. Thank You Thank You Thank You ❤

Rodney took great care of my Jeep, great with communicating with me every step of the way. Highly recommend the team at Chrysler jeep dodge and Rodney in particular

Thanks for Tyler Carlson for making things happen with the deal.

We are clients of AutoNation-Bellevue for a long time now and just bought our third car here! Our sales advisor Ivan Burazer is awesome! If we had to deal with anyone, it would be him only. So much positive energy. Willingness to meet client’s needs. We would definitely recommend asking for him when buying or leasing a vehicle. Huge shout out to Paula and James for making the process so easy and convenient. The Team of Autonation-Bellevue Jeep exceeded all expectations. Thank you!

Expensive I thought. Received a very nice response from GM. Funny thing is I just ended up buying a Wrangler from them today **** -------Just bought 2nd car!! ***** -------. Excellent service, would be an understatement. After my last new car buying experience I've been very hesitant because it was an 8 hour day from hell. They let me borrow the car with such ease I was amazed, no pressure from the salesperson, price was set, and a really good price actually from places like KBB and others on my particular car. Financing office was absolutely great, very clear, very accommodating, and even had some fruit snacks. Thanks for the great Jeep! We look forward to enjoying it. I would definitely recommend buying a car from this dealership as it's been my best experience ever in buying a car in my 12+ car buying experiencs.

It really sucks playing round robyn with a computer until someone picks up thr phone. You get hung up on several time and can't default to an actual operator. Once you get a human, the experience is great. Hire a receptionist and get rid of the computer.

Generally very pushy experience. They’re so desperate to sell the car and don’t really care about how customer feels. The communication narrative was all around pushing you to buy. Sales person Ramon is alright. The manager is pretty ridiculous. They asked me to use their credit application instead of mine because “this car will ship to another city tomorrow” on my appointment purchase day. How ** you gonna ship a car listed on website for two months right after someone made a purchase appointment and gave the sales opportunity to another dealership. Lol.

I had a great experience at this location. Jeremy B had been helping me for weeks trying to find the right car. He understood what we were looking for and our budget. He was always showing us great options up until we found the car that was the right fit. Everyone was great. Super laid back environment. Would recommend this place and would go back to Jeremy for any future purchases.

I can't tell you how much I appreciate the generosity of this organization. They gave me a whole truckload of Christmas decorations so I can donate them to a women's shelter. They even loaded them so I didn't have to do a thing. I used to have my Jeep's serviced here in the past when I worked in Bellevue. I go to Kirkland now since they are closer to where I live. I like the Bellevue service better than Kirkland. I think they are friendlier, more honest and do a better job.

Quick and Easy Same Day Oil Change - They also hooked us up with a free car wash

The people that work at AUTONATION Crystler Dodge Jeep Ram Bellevue were extremely friendly and helpful. I would definitely go back to service my car there again. 100% recommend they will treat you right

I was made to wait for over 30 days for my appointment and when I showed up my service appointment was incorrectly documented by the service rep who had taken my appointment request on the phone. I had clearly specified to the service agent that the appointment was for a regular 1 yr service PLUS two issues with my jeep (1. rattling noise from the trunk and screen freezing & 2.not turning on at times). She also told me that as it was a longer appointment, I would have to wait for 30 days. When I showed up I was told my the service agent and the service manager that the appointment was made for only an oil change and that they would not be able to look at the other two issues and that I would have to come back in two weeks. I took time out of work for this (3 hrs) and was very disappointed with the overall service and how my situation was handled, esp. when I was made to wait for over 30 days in the first place. This was my worst experience at a service center, having owned cars for the past 25 years!!

I drove up from Arizona to pick up a used truck and I really had to rely on my salesman David Heath to be my eyes and ears on this truck. The deal was simple and straight forward and he recommended a couple of items to replace so I wouldn't have issues on the way home. Abraham in the service department really went above and beyond to fix some paperwork for the repairs so they could honor the service price agreed to. It was a great experience, very professional and great service. Truck was ready to go when I arrived and it ran perfect all the way home. Awesome place to buy your next vehicle.

Thank you Rodney for your good customer service and taking good care of my Jeep, everything went well with our fun road trip to Utah--not worrying about my Jeep!

Came down from Alaska to sell my Ram 3500 and Andrew B helped me out tremendously! Super easy process and simple, took great care of me

service was fast and efficient. Rodney took care of me. Good dealership

Got a 21 TRX from David Heath and had an amazing experience working him. Been able to negotiate a great price, always got timely updates on my order and prompt replies to any of my questions. Highly recommend.

I called three times in advance of a planned repair to make sure the parts for the repairs would be ready. The person on the phone promised the repair specialist would either handle it or call me back. I never got a callback. On the day of the repair, some of the parts were not ready. In lieu of an apology the repair specialist offered: "You have to have more realistic expectation, I' handling 50 cars today, you are free to have your car repaired elsewhere." When I got my car back, I was overcharged $200. I discussed the charge with the manager who texted the repair specialist, concluded it was a mistake and voided the extra charge. In lieu of an apology, he offered: "I handled it. Everyone is happy now ?" Not quite the smoothest process. On the positive side, the Lyft ride home and the car wash voucher are appreciated.

Worked with Kaylee to purchase new tires for my Jeep. Was polite, responsive and helped us get the best deal on our purchase.

Had a great and unique experience. We worked with David Heath and he was awesome from the first call to helping after we received the car. We bought the car using FaceTime and communication via email and phone with David. We live in the EST and were looking for a fun used car and found it in WA. Had the car delivered which we organized and wasn't too complicated. David and Starr, the sales manager, were both great and accommodating every step of the way. Would highly recommend David to help you with your vehicle search. Also found pricing was really great and not market inflated.

Great service on my JK as always! Hat's off to the Service Department!

Pleasant staff My grand Cherokee was a very good deal Low miles excellent history Easy purchase no hassle transaction We highly recommend Auto Nation!

So far so good! My experience with AutoNation Chrysler Dodge Jeep RAM of Bellevue and their team was wonderful. My Salesman Ramon was easy to work with and made this a very painless process. I went over to parts to get some addons for my Jeep and I had another amazing experience with Graham in Parts. I am hoping Graham's manager gets this feedback because it is rare to come upon employees these days that care and treat you with utmost respect as well as adding some personality in it. Graham and Ramon I hit the jackpot with the duo in my customers service opinion. I have been in high level Executive positions and let me tell you it takes a lot to impress me with CS skills. But, I am telling you these two were organic and really GOOD at their jobs@ I NEVER write reviews unless it is beyond a 5 star and I left feeling like this is an employee I would want someone to make stand out so I know I have quality staff under me. If there is anything within your company to provide acknowledgement to them I would certainly hope these two get recognized. As far as the dealership I really liked the way you don't feel preyed against while trying to look at the inventory on the lot. This is a rare scenario in my opinion when dealing with car dealerships. 5 stars all around for this dealership!!

After having a very poor experience at another local Jeep dealer, AutoNation Jeep Bellevue was truly 5 star. The staff went above and beyond to help me turn in my leased vehicle, especially Christine. Everyone was friendly and the entire place is much more organized and professional than other local dealers. You are actually treated as a valued customer and not as just someone to extract money from, don't waste your time elsewhere. Also, if you come for service, the waiting areas are vastly superior to the other dealers in the area.

Very disappointing experience. Was treated very poorly by David Heath and his customer service needs a lot of work. He gave me a hard time for just wanting to look at a few different vehicles and acted like if I wasn't buying right then he wouldn't be kind and help me. Won't ever buy anything here and wouldn't recommend anyone go here

You guys are awesome 👍 thank you, Fast and respectful!🤗🤗

Service timely and cost effective

From the first text message, to looking at cars to finally purchase everyone at AutoNation was helpful, professional and kind. Best auto buying experience I have had. 100% recommend and would return again.

Great staff, speedy and attentive. Helped me out in purchasing a car over the phone and transferring from far away. Great overall.

It's great to enjoy your on-site service, the technian is professional and thoughtful to client's questions and concerns.

great job

Customer service was great! However, the hood was not properly closed and I needed to pull Over on the highway.

I loved the professional and quickness of the oil change service on my new Ram. Painless in a word. Kaylee helped me out that day. Great customer service. I was bummed no car wash but Kaylee gave me a couple car washes at the bear that is brown. Thanks. I’ll be back.

I've had MANY sleazy experiences with dealerships but thankfully, this was not the case With AutoNation Bellevue. That's also the reason why I took the time to write this review. Ramon was the greatest ever so be sure to reach out to him to show you vehicles. He will definitely take care of you, AND, check back with you to make sure all is well after purchase. He's the real deal.

Worst car service experience ever in my life. Waited 10 min as SA was on his personal phone. Never once greeted me. There were 3 other SA sitting around.

My wife and I had a unusual car purchase. We were purchasing 2 Wranglers. Yes that's right 2! Having had many vehicles before and experienced the good and bad of buying a car, all I can say is WOW! The entire team at AutoNation was the best of the best. Ivan was our salesman who was on a scale of 1-10, at least a 20. Trent was our finance rep and was also great. Never once did we feel it was a hidden agenda, everything was made clear, honest and never felt like you were waiting for a surprise number to show up. If you have doubts about buying a car or have had that experience that has made you not want to do it again, put that aside and go see Ivan and the team at AutoNation, you will not be sorry!

Like other reviews this is not the first time I've been let down by the service department. The sales team was great, so when selling the dealership was awesome, but when it comes to service, it is beyond horrible. This time my engine light is on and when I asked to speak with a service team member, I was told they would call me; that never happened that was 5 days ago on Monday. When I called Tuesday I was told they weren't available. I was then told I could make an appointment and leave my truck there, I could not wait for the diagnostic to find out what it was and how long they would need it. Now, because I'm 13 miles away versus 10 they will not provide me shuttle service either. So I can't wait, I can't get home and can't speak with a service team member. So I asked for the service manager. FYI, I spoke with him when he first started working there and complained then about this same lack of service and his response was that's why he was there, to fix it...doesn't seem like much has changed. He too was not available to speak with me and was told he would call me back on Tuesday or Wednesday. So engine light on, can't make an appointment because I have no way to get home and back, can't wait there for a little to see what's wrong, can't speak to a team member, can't speak to the manager and have nowhere else to take the vehicle that's under factory warranty all while my engine light is on. Happy to sell you a vehicle, but don't expect us to then service you. And as an update now that I'm posting this on Saturday even though I was told the service manager would call me back that was 4 days ago and never happened. 2 weeks ago you can see the dealer's reply, did I hear from anyone, nope. So there it is!

Good, convenient service!

They did me a real solid, checking out a faulty signal I was getting. Really appreciate the professionalism

Easy drop off and pick up. Work was done very quickly and well.

Recently bought a used car from here, and had a good experience. Ramon was friendly, helpful, not pushy, and, most important, very responsive to text questions. We took the car to our mechanic for a check up, and discovered some issues. We contacted Ramon, who talked to his manager, and was able to set up an appointment with an associated dealer to diagnose and fix the issues. All told, it was a good used-car buying experience---let's hope the car keeps working well! The only aspect we did not like was that, when about to buy the car, an offer of an extended warranty was made by the financial person out of the blue, with some pressure sales tactics. I do not like surprises like this. On the flip side, upon asking, we were told that we had a few days to think about the warranty. We chose not to take it after reading reviews of the insurance company and the recommendation from Consumer Reports.

Took my 2008 challenger in for a side airbag recall. It was easy to make an appointment and got in quickly. Rodney Moore, the service manager was friendly and professional. The dealership arranged for transportation from and to the dealership. The repairs were completed on time and they also checked the fluid levels, oil and brakes (no cost). Great experience. I would highly recommend AutoNation Chrysler Dodge Jeep Ram Bellevue (10 out of 10).

Took my 2008 challenger in for a side airbag recall. It was easy to make an appointment and got in quickly. The service manager was friendly and professional. The dealership arranged for transportation from and to the dealership. The repairs were completed on time and they also checked the fluid levels, oil and brakes (no cost). I would highly recommend AutoNation Chrysler Dodge Jeep Ram Bellevue (10 out of 10).

Sold my car here and everything was super easy and straightforward. They were able to offer me a better price on my car than all the other competitors as well. I highly recommend AutoNation. I worked with Andrew Brunson and he was very polite and the sale was very laid back with no hassle. Also gave me a lyft ride home after I sold the vehicle.

Best car buying experience and service, I've had!

Drove 230 miles to purchase a vehicle and halfway home the check engine light turns on. Tells me to take it to our local GM. Costs me $167 dollars. I email a copy of the invoice and doesn't respond back. Get an automated email from him about a review of the car. Send another email a copy of the invoice and still no response. We like the car and service was great at first but not happy we traveled a good distance just to have check engine light turn on and pay out of pocket the first day

Truck wasn’t detailed when I pick it up and the key fob was damaged with a leather cover over it to hide the damages on the fob

Great Experience Brennan was great he kept me informed when they ran into a challenge and they did what they said made things happen. When you need a vehicle I recommend AutoNation Chrysler Dodge!

Very bad sales team, especially manager T. They agreed to buy my car a couple of days ago, and now they told me they cannot buy it because the original car company changed their policy and they cannot buy it anymore. I know they are lying because I went to Autonation Ford immediately after, and they purchased my car. The manager was very arrogant the first time I go in the store, and was even worst the second time, he completely ignored me. You don't need to do business with anyone if you don't want to, but if that is how you treat people that you are not doing business with, don't expect any return customers or referrals.

Our sales person was excellent ( Dave Heath ). I called him early in the morning and he responded very quickly. and help us with all our needs and it was a Dave Heath, I will be back for my next purchase. I would have to say all the people I dealt with were very good I would even call them my friends!.

The car came with a seal defect upon delivery. Today is the 114th day since I initially let them know the problem and so far the problem is unfixed.

The car came with a seal defect which I already let the sales manager know on the 2nd day of delivery. After 4 months the problem is still unsolved. I will give a 1 star every day until the problem is fully solved.

The car came with a seal defect which I already let the sales manager know on the 2nd day of delivery. After 4 months the problem is still unfixed.

Took a look at a few cars here. David Heath took care of all my needs and was really nice in general. Would highly recommend this dealership and definitely ask for David if you're looking for a great experience.

Sale was alright. Price seemed fair. The star rating is for before through purchase. Once the ink dried, different story. Strange that they sent the plates to dealership. Had to drive 30 minutes to pick them up, then back home to put them on. Anything with Service (emails & phone calls - over 45 minute hold times, no VM responses) not worth it. I was hoping to use them for service needs, but not sure now. Prior car was serviced at Car Pros in Renton and they were fantastic and set the bar high for dealerships.

Don't waste your time with this AutoNation Chrysler Dodge Jeep RAM of Bellevue if you care about how you will be treated AFTER the purchase of your vehicle. Don't believe me? Try and call their service department and see if you can EVER get anyone to answer. They won't call you back when they say, even though they promise to. Your vehicle won't ever be done when they say it will be, and they won't call to let you know that. I would also make sure they actually test drive your vehicle prior to giving it back. When we finally went to pickup our Durango, they had to make us wait while they hurried and cleared the codes. Now tell me, why would my car be done and ready for pickup if it is still throwing codes? The answer is, it's not ready. Check engine light immediately on the way home, only for them to not answer the phone,,,,, again and again. Only to find out there was a KNOWN issue they couldn't fix, but failed to let us know about. Don't waste your time with this place, I certainly will never give them my money again.

The service department is really bad, they don’t give you updated and you call them they didn’t answer, they supposed to have my truck for 3 days now is 3 weeks an is still not ready

Had a very pleasant and quick car purchase experience. Would totally buy there again in the future!

Not good for infection. Had us paying for a rental car but got forever to give back refund.

Fast and easy purchase from the test drive to driving my new truck off the lot. The sales person, Ramon Rodriguez, was very helpful in getting answers to questions I had, including going to the service department and obtaining quotes on major maintenance items, like breaks. Great follow-up to fix the one, minor item called out in an independent inspection by my mechanic. I appreciate the 5 day trial period that allowed me to get used to the truck and have it inspected. This is the second vehicle purchased from this dealer and will be my first stop if I need another vehicle.

Got exactly the car I wanted and price. My first time buying a car was a lot faster and easier then I thought thanks to Ivan Burazer. Will definitely recommend auto nation to anyone. Fair prices and great and helpful sales team

It took me 3 phone calls (after being disconnected 2x). Just needed a oil change and got a quote for over $3600 worth of repairs needed. Got a second opinion and found out $1700+ worth of brake quotes were false. THE WORST SERVICE EVER! Lies to get $$$ in their tills. DISGUSTING!!!

Friendly and thoroughly documented service. Kept service to estimated price even through they could have charged me more for some unexpected items. The Bellevue. WA location is busy, so plan ahead.

The whole process from start to finish was so - dare I say - pleasant! Really, who knew the car buying process could be stress free? My only critique is that the initial request to hold the vehicle online generated many emails, a phone call (voicemail) and a text which was a bit excessive but after that it was nice and calm. Our agent, Jake, came out promptly at 9 and got the car ready for us to test drive. By 11:30 we were done with everything and on our way home! They gave us fair value for our trade based on the pre-approval we did the evening before and there was no stress, haggling or negotiation. Just a fair price for everything. This is my second time using Auto Nation but first at this dealership and this time was even better than the last. I would not hesitate to reach out to them again.

Rockstar Service and Sales.

My truck had a recall when I arrived I was treated with the utmost courtesy as well as efficiently. The only issue that I have is not with a human being but with the telephone answering system the A.I. which in my mind is not Artificial Intelligence but Artificial Insanity should be sent to a lunatic asylum. I must say though when a human did answer the phone it was with very professional attitude as the person dealt with my reaction to the Phone A.I. which I apologized for when I brought my truck in as the A.I. was not their doing. On that note I again would like to commend all the service people at this dealership for the excellent service that they provide.

Took my truck in for warranty repair. I scheduled a day to drop my truck off so they could immediately get in and repaired. They had my truck for 7 days. I had to cover the almost $700 rental car fee as the warranty company on covered labor time which in the warranty companies eyes was $35. They dealership only rushed my truck in and got it repair in a matter of hours after I kept hassling them asking for updates on my truck and what was going on.

Ivan Burazer is the man, get your car from him

The car came with a seal defect which I already let the sales manager know on the 2nd day of delivery and I went in for service a few days later. There was no parts and they said they will order and let me know. After more than 1 month I checked with them and they have ordered nothing and told me that I must come in again and then they can order! not saying that I had to wait for more than 1 hour for the technicians to take a 5 second look on the seals. I tried to contact the service expert who handled me as well as the sales and they are extremely difficult to reach - after trying to call many times and after 3 days there's no reply. I'm surprised that for such a small problem they simply neglect and what will happen if some large problems happen. Update: After almost 3 months, the issue hasn't been fixed yet. Worst dealer ever!

Bellevue Dodge Jeep Dealership is awesome! 5 star service from everyone I met with!

Kylee was great along with other staff members and including the Service Manager

They had the car we wanted. We walked in, talked to the first sales person we saw and drove off a couple of hours later in our new car. No pressure, in fact, no sales people walking the lot at all. We looked at cars in peace, decided what we wanted then bought it.

Awesome experiencing buying my first Jeep Wrangler at AutoNation ! The guy who helped me was Ramone and he did exceptional at educating me on the Jeep I had to leave with the vehicle same day!

Good experience. Jake helped choose the right make and model and made the process frictionless. Would recommend.

This was literally our best car buying experience ever! Bought a hybrid Pacifica and it was the least pressure, most helpful, fastest car dealership we've experienced. (This was our 7th car purchase, and by far the best)

I purchased my 2006 Ram 3500 from Dodge of Bellevue. I have it serviced their regularly and it runs like new. It has over 300,000 miles now, more than the distance from here to the moon (225,623 closest and 252,088 farthest). I hope to make it to 500,000 miles with this truck, God willing, then I will have reentered into our atmosphere and then some. Wish me luck!

Excellent service department

Solid friendly service. I drive extra to come to this location because of the quality service they provide.

Good service from this place. Made it easy to purchase a car.

The service and care of the whole service team is amazing. They went the extra mile to help me with my car. With an extremely difficult head light installment they went beyond measure to make sure everything worked perfect. I thank them very much. And the salesmen that sold me me car Ivan was also there. Great guy. Rodney and the boys in the shop Excellent service. Thank You Dodge of Bellevue. Highly Recommended. Bonnie Thomas

Easiest car buying experience I've ever had. Also, very quick! Worked with Shawn B. and he was amazing.

We had a great car buying experience here. The team was friendly, chill, and well informed. Jeremy was patient with our totally out of date car knowledge, and none of it felt high pressure or over the top.

Horrible. Got stranded in a middle of nowhere in Utah and had to wait for half an hour in a hot car (100degrees outside) while they were looking me up in the system. After saying they couldn’t locate me (I had just bought the car a week prior so if their system does not update regularly then it’s the customer’s fault?), they said I would have to pay for tow out of pocket. And, I would also need to find a ride when they find someone to tow the car! There is nowhere to go and no car rentals, Uber or Lyft anywhere nearby! How is this road assistance?! Never again

Surprised were extremely fast. Came in one day ordered the part and scheduled to have it installed the day. Came in the next day and had the part installed just as advertised. Thanks to Rodney and the parts man (didn’t catch his name). It was all really fast I was from out of state Arizona. Once again thanks for a great job!!!!!!!!!!!!!!!!!!!!

These guys are super great! I had my steering wheel scratched when doing oil change, though it’s unknown how it came and no evidence that they did it, they simply help me fix it perfectly and to make sure I am satisfied with their service. I appreciate this customer obsession!!

This team has helped me with 2 of the last 3 cars I have bought. Ensuring quality every step of the way -- that seems to be their trademark.

the service light for AWD had been coming on for a month despite that it was fully serviced less than a year ago. Costs $180 to diagnose and was told there was mud on a sensor. Not sure how mud gets on a car that is on nothing but pavement? Anyways, was told it was resolved and 2 days later the AWD service light is back on. Feels like a total waste of money and its disappointing to say the least.

The man knew all about towing and the size of truck we needed to tow a giant trailer home

My service advisor, Chris, again went out of his way to get my minor issue resolved quickly! this service department is great.

I would definitely recommend this dealership, Ivan helped me purchase the vehicle I wanted and he was really helpful with all of my questions

Chris is awesome:) great service.

Sandra Jim and the whole team were friendly and professional at no time did i feel any pressure to buy i would highly recommend to all this was a great buying experience for me. 2021 Jeep gladiator Rubicon pickup.

The service engineer kept say my tires (less than 30k) need to be replaced because of problems, but when I asked what problem it is, he could not find the problem at all. Despite he kept recommending me to replace all tires. I have been driving the Jeep only in normal commute, don?t understand why the tires only last 30k

They are very evasive on giving any details about current inventory available. I asked repeatedly about available a specific Jeep in stock and all they kept asking me for was my email or phone number without answering my question. I am not doing business with a dealership that is not transparent. I can just imagine how the price negotiating must be if they will not give me an answer about available inventory. No thanks.

This is the worst service I have ever experienced. It has been 3 weeks and 2 appointments later, and my Jeep has not been looked at yet. I believe I only need a new key fab. Simple. I call every day, leave messages, wait on hold for 30 minutes to talk to someone who has no record of my Jeep. They promise to have someone call me who can tell me whats going with my Jeep and of course, no call happens. Last night, I finally had someone call who asked how my service was. I told her I have not recieved any call on how it went. She then says she has no paperwork on it. Which leads me to believe it still has not been looked at. She promised me a call in the morning, its past noon.

Friendly, helpful service.

If you are lucky enough to have Christine help you, you are in good shape. She was extremely helpful, patient, and professional.

I found the car of my Dreams, an Explorer Sport, I retained financing and let Sandra know I was ready to come in, sign, and drive away. I didn’t want to spend hours there. Sandra set up an appointment, papers were ready, I was in and out in 55minutes, test drive and all. Seamless, Fast, Easy! AutoNation exceeded well beyond my expectations. I’ll be back in about 6 months for my Husbands Truck. Finance guy was so knowledgeable, funny, and was quick with his part! Thank You Everyone at AutoNation. You Rock!

It was great dealing with the staff at AutoNation Jeep in Bellevue, WA. The two sales people, mostly Ivan (and also Jake at the beginning), were professional and very low pressure. Starr, Ivan and James all drive Jeeps, therefore there was no lack of product knowledge. The transaction was very fluid and we're very happy with our buying experience.

It was great dealing with the staff at AutoNation Chrysler Dodge Jeep RAM Bellevue. The two sales people, mostly Ivan (and also Jake at the beginning), were professional and very low pressure. Starr, Ivan and James all drive Jeeps, therefore there was no lack of product knowledge. The transaction was very fluid and we're very happy with our buying experience.

Warranty not honoured . Did even take a good look at my vehicle. I bought brand new at this dealership has less then 15k miles on it I was treated very badly like it was all my fault didn't listen to anything I had to say. So after me leaving this review the GM responded with the message below with a number that I did call the number is is just a main number of the dealership but still left a message expecting a call back 2 week later nothing Never want to make a big deal out for this I even change the part my self on a brand new truck and it is the second new ram within 5 years not used new Just want some answers but it seems like they don't really care I want to leave it alone but dosen't feel right

I had taken my 2013 ram 1500 in for service and saw a new 1500 on the lot just like mine. The next day we went back and happened to meet Mike P. Who was a sales person at the dealership. Mike was great, he wasn't pushy, just kind and happy to answer question. With about an hour we were signing for our new truck. Mike was great as was the whole team. They made it easy, comfortable and at no point did we free any pressure. I am now out trailering and just love the truck and the whole buying experience. If Mike or anyone was pushy, we would have put up our guard up but nope, more like our family and I can't say enough. Go down and talk to Mike, you'll quickly find a trusted friend even if you don't buy!

I worked with Mike Paulsen and he was great. No pressure and he was very patient with me. He answered all my questions and sent me updates each week on the status of the Jeep I ordered from the factory. Would definitely recommend this dealer.

Courteous prompt timely.Very clean. Efficient. Would recommend!

Mike Paulsen has provided a great service in the process of me buying the Pacifica. I have had a true experience of the no hassle car shopping. He sincere and amicable. He explained in details for everything I need to know for this car. They are transparent in prices both for selling their new car and buying trade in. I do not have to negotiate for a better deal. I like Mike and this dealership.

Chris Rider is a fantastic service writer. He cares and his customer service is 2nd to none. Thank you Chris for your continued stellar work!

Very good experience friendly staff. Christine was wonderful, she made it easy for me to do paperwork, and was very informative about my vehicle. I am happy with my purchase!!

I had a 7:00 AM appointment, so I dropped the car off the night before. The advisor asked if I needed it at a specific time, I said no. I guess my mistake was thinking I would be able to pick it up mid day. Beginning at approximately 1:30 PM I tried calling to get a status on when my vehicle would be finished, could not get anyone to answer the phone. On the fourth call I tried the service appointment line, after twenty minutes on hold, she checked the status of my Jeep. She tried to speak to the advisor, then came back on the line, and said the Service Manager would be giving me a call. He never called. Did they forget my car was there? At about 5:00 PM my advisor called to say my vehicle was ready. I asked why is my vehicle which had a 7:00 AM appointment, ready at 4:45 PM? Totally unacceptable.

Autonation Bellevue thank you so for the great experience its our first time to visit the place . We walk in and Sandra Roman Tortolero Acquisition Vehicle Advisor Coordinator is the person who help us on our purchase ,she is very helpful,very professional and its was a very easy and quick process . My husband was very happy to bring home the car he really likes . Sandra at Autonation Bellevue Thank you once again 😃

Didn't complete the full service so cost me two trips to get my car. Didn't have the program I paid for on file and tried to charge me for a service I had pre-paid for. And the icing on the cake, parked my Jeep under a tree so returned it with sap and tree bits all over it...

Chris did a great job!

We had a much better experience here than other dealers, who either ignored us or didn?t know their stuff about the cars they were supposedly trying to sell us. Would definitely buy from them again.

Express oil change in and out in one hour. Just transferred my service from Jeep Renton. A water cooler with disposable cups would be great DrT

Great service and very kind staff

Ramon and Paula were great to work with and managed to get us in and out surprisingly quickly.

Ramon and Paula made the buying process both painless and rewarding. They quickly got us in and out, with written assurance they will fix the issues we found on the very slightly used Jeep WK2.

I didn't buy, but Jeremy is awesome and super easy to work with. Highly reco, respectable and great approach

3 stars I believe is suitable. My pickup was making a squealing noise, like a loose belt (I knew it wasn't). I was told they had a Thursday or Friday appt at 8am for a diagnosis, I chose Thursday. I explained my situation to them (heading out of town on Friday with family). I drop the pickup off Wednesday afternoon. Thursday comes and my work shift is over, I hadn't heard from them yet, so I call around 3pm, my pickup hadn't been looked at!! The reason I was told, "both lifts for that size of pickup were busy". So very irratated, I explain, "you don't need a lift for a diagnosis". Friday I receive a call stating I have a manifold leak, with a quote to fix it. Good thing I was sitting down!!! Expensive!!! I told them not to fix it and Ill pick it up on Monday. When I went in on Monday they go to the shop to get my pickup and the guy gets out not knowing the reason why its in there says "man you have an exhaust manifold leak". I do feel better when it came to pay for the diagnosis, I explained my experience and the manager split me the bill. So we ended on a better note. But I will probably be looking for another shop for repairs.

I give AutoNation 5 stars for there sales department, they worked hard got me into the jeep of my dreams at a low price and APR. Starr is amazing she replied fast and was Honest with me and my wife. As for the service department that’s another story. There very new and don’t know much my truck sat there all day no one looked at it and did nothing didn’t even look at the problem what’s the point of an appointment if you don’t look at the vehicle. I showed my adviser the problems and she was like that’s not right and then sees there’s no problem. So for the service department I give them one star they need to step up there game in a big way.

Excellent service with a quick turn. The service rep got me a same day appointment, which was done when promised and I was on my way.

Have had great service here in the past but disappointed with my service yesterday. I recently bought a new to me truck and brought it here for service since they had been so great in the past. The dealer wouldn’t adjust my tire pressure sensors that were throwing an error due to aftermarket tires. Not the biggest deal, but I was told it’s not possible which I know isn’t true as I can purchase a Device to do it myself. Not the biggest deal, but I also was promised a full tank of gas if I left a 5 star review last time, which I did. They did not hold up on that deal, even after spending well over $300 on an inspection/oil change. I also asked about purchasing warranty/service plan for my new truck and was told I’d need to speak with finance but no help with that and that I’d have to contact “corporate” to cancel or transfer my existing service plan.

Was expecting a quick turn but it ended up being all day. However, was quickly given a loaner and my service consultant, Kaylee Samuels, was awesome. Will return. Thanks!

The team has been great and I appreciate it very much. Thanks everyone!

We purchased an electric Jeep Wrangler and had a wonderful experience. My husband and I have been to other dealerships trying to find a Wrangler in the South sound, and this was the first place that felt welcoming and understood what we were looking for in a car. The staff was knowledgeable, respectful, and easy to work with! We appreciated the service.

The staff at automation were friendly, efficient and really made my experience great. They treated us like we really mattered, instead of like we were just be sold something. The sales rep Sandra was wonderful. Would definitely go here again to buy a car.

We drive over 35 miles to get service. They don't have a car wash and didn't have any free car wash tickets. Told me I could stop by in a couple days. Sure, too far. They have my address and can mail me some.

*This review is only in regards to the service department, not sales. My experience with service department was the worst I have ever had to deal with. Lack of communication, not meeting dates, not organized, and understaffed are the main points. I came here for a few warranty items that turned into a total waste of my time. First, I dropped my truck off and was given a rental car, not sure why they think a minivan is comparable to a RAM 3500, but I take it. They have my truck for over a week, in that time frame almost nothing was done and was told parts needed to be ordered. I understand with Covid there have been delays with shipping, etc. so I picked the truck back up, not fixed mind you. Then I had to stop in again because they couldn't order the part without checking the part number on my truck due to Ram having multiple parts that are similar. Service wasn't able to get the part number from my quick stop by, so I had to drop it off again! Finally, got the part number and ordered. Was told it was in stock and would arrive in a few days.....what do you know it was now not in stock and would take another few weeks to arrive. So again I pick up my truck not fixed. No call back all month so I call and apparently it arrived the week prior but nobody followed up. So I schedule to drop it off to get the part replaced while I am on vacation so it would be ready when I got back 9 days later. Well I get back from vacation and the work STILL HADN'T BEEN DONE! I was told the service guys were out sick, or with covid, or...always an excuse. A whole week later (a total of 2.5 weeks for this visit) it was done. I go to pick it up, I don't think the service tech has heard the saying "return it the same or better than you received it." They left the window cracked open so it was full of tree pollen seeds, left a wet shop rag, a hat, and a couple tools in the back seat. Between all of the visits, the service department had my truck over a month, I would think RAM should pay my car payment. At this point I'm going elsewhere for any future service.

I worked with Kaylee (yes, we have the same name), who has been extremely unhelpful in resolving my issues with CJDR Bellevue. I am a very young girl in a brand new area (just moved to Bellevue from Massachusetts). I brought my van in for an oil change and for them to address an issue I had with the horn beeping every time I started my van. I told them I thought it had to do with the alternator, ignition, or battery, because the vehicle was also struggling to start. First of all, they rescheduled my appointment (which I made online, choosing from “available time slots”) the DAY BEFORE my appointment was scheduled. I shrugged it off, stuff happens, whatever— should have found a sooner appointment somewhere right then and there. They booked me another week out, closer to when I would need my van for far travel, and then decided that they needed to keep it OVERNIGHT for an oil change and to diagnose the problem (mind you I brought it in at 10:45am). I brought it in on Thursday and needed it for early Saturday AM, so again I was kind and understanding and shrugged it off. They called me Friday early afternoon and I went to pick up the van, where they told me that everything looked good and that they apologize for the delay, they were short staffed and it took longer to get to. They informed me that the beeping had stopped after they changed the oil, which I thought was odd but said okay, got in my car, and started it— same honk of the horn. So I immediately went back inside, feeling very ignored, and explained to Kaylee what happened. She called the person who worked on the vehicle, and they told her to tell me to TRY PUTTING MY SEATBELT ON AND CLOSING THE DOOR ALL THE WAY BEFORE I STARTED MY CAR. Ridiculous!! I humored them and did it anyway, with Kaylee standing right there. Of course it still beeped on startup! She scheduled me for future service (because they said they would have to keep it OVER THE WEEKEND to get a diagnosis— how about doing your job the first time while the car is being worked on in its scheduled appointment!?!?) FOR TWO WEEKS OUT. I took the appointment because I am an understanding person, but I was furious. I could have gone anywhere for an oil change and had it done in minutes, none of this overnight BS, to get nothing figured out about my car. It gets better— my car broke down in Tacoma on Sunday afternoon, could not be jumped, would not even pretend to try and start itself— DEAD. So of course CJDR Bellevue is closed on Sunday, so I called CJDR Kirkland, had it towed there, got set up with a loaner car, and had it determined that my battery was not holding a charge— an extremely basic test and easy fix. Whoever worked on my car was cutting corners. I understand that they were understaffed (hello! pandemic! everyone wants to stay on unemployment!), but rushing through jobs only puts customers like myself in situations like this one. I feel extremely taken advantage of, I feel like none of my concerns were heard. I feel that I was disrespected and talked down to by the service person who worked on my car. I feel as though I am entitled to at least a PARTIAL cover (what the cost would be to Bellevue instead of Kirkland?) of my towing costs, if not the full tow. CJDR Bellevue is taking no ownership of the situation and won’t even return my phone calls at this point. If you are local to Bellevue, drive a couple minutes further to Kirkland because they actually DO THEIR JOB and LISTEN TO THEIR CUSTOMERS’ CONCERNS (the bare minimum, in my opinion). One star because I THINK my oil got changed, but who knows. They probably fudged the numbers on my brake pad inspection too. DO NOT GO HERE unless you want a half-assed job done by people who do not care about their customers or their safety.

Marcello IS the very best. I was in for new brakes. I was told on the phone earlier, by someone else that if I had the car in by 9, I could be out by noon, which I had to be. When I got there, he said possibly not until 4, I told him my story. He made it happen. He checked with me at 11 and kept me updated. Next time I buy a dealership, I am going to hire him. Joseph L. Hughes

On time and the work was completed and done at the time they specified.

Friendly, thorough and good documentation.

I had a nice experience at ths AutoNation location. The employees there sold me what i wanted where there was no push to a more expensive model. I prefer to do business with friendly and helpful people. Two thumbs up for Trenton, Sandra, and Starr...

I have worked with AutoNation in both Florida and Bellevue. Most recently I worked with their Sales Manager, Trent. He was able to provide me with what our trade in would be, financing, and the exact Jeep I wanted all through email, so when I arrived my new Jeep was already being detailed for me. Once arrived, Sales Associate, Robert took over making sure I knew the new features the model I had and helped with initial programming. Their Financing Manager was also efficient. All had great customer service and were transparent. I highly recommend working with Robert and Trent for your next Jeep!

Tried to get warranty service done here and couldn’t even get anyone to call me back after calling every day for 5 days. The service department is mis-named because they don’t have any idea what the word service stands for.

I stayed 3 hours for a oil change

Service was great they took my car in and was done fairly quickly.

Changing my previous review to update a recent experience. Came in due to having an aggressive noise with my clutch pedal (2018 jl wrangler unlimited), after doing some stress testing and diagnosing there was found no catastrophic issue. They overnighted a replacement part thought to be the cause. So far no issues. Not sure if members of the service department have changed or what but the hospitality this time around was much better. Also, My service advisor was very knowledgeable and offered some feedback regarding some interests in other models.

Had to get my oil changed. Great, professional customer service. Like a breath of fresh air.

Sales agent didn't know a ton about electric vehicles or the Jeep Wrangler 4XE specifically. The parts department couldn't even help me learn or locate a level two charger. I will have to teach myself everything about the care and use of my new electric vehicle and I wish I learned more from the sales agent. Sales rushed to get me into finance and didn't spend much time showing me the actual vehicle—by the time I was done with finance and paperwork it was dark outside and the sales agent couldn't see anything. Other than that, friendly and fast communication which I appreciate.

Great Buying Experience! I am not one to post reviews but working with Shawn specifically at AutoNation in Bellevue was one of the easiest transactions I have done when it comes to buying a car. Shawn was super helpful from the start and was not over aggressive or pushy when it comes to making a sale and that alone made the experience much more enjoyable after visiting multiple dealerships in the past month. Also, he knew the Jeep inside and out and highlighted some key features I wasn't aware of that just added to me being sold on getting the new Grand Cherokee. Highly recommend visiting this dealership and ask for Shawn but either way they will treat you right!

This rating is for Shawn Bedker, my sales guy. Shawn is the best car salespersons I've ever worked with, and better than most other salespeople outside of car sales. He is very knowledgeable about Jeeps, provides honest answers to questions regardless of how much money it loses him, he's very competent in his ability to navigate the sales process and the dealership's sales software, and he's straightforward- there's no presentation or strategy with this guy. Honestly, I'd probably ask him to go have beers sometime or do something else because he's someone I could totally be friends with. Disclosure: I've purchased 7-8 vehicles from dealerships in my lifetime and have no problem playing hardball with these guys- not needed with Shawn.

Bellevue Dodge fixed two recall items on my van and also did an inspection of the fluids, brakes, and so on. Friendly staff and prompt service.

Very happy with my trade-in and purchase! Speedy and transparent process, helpful and knowledgeable staff, a great experience all around. Will be returning. Thank you Autonation CDJR

I purchased a 2014 Accord Coupe. Christine Imper primarily helped me, along with Sandra and Trent. I was coming from 3 hours away and this team couldn't have been more honest, patient, and welcoming. And Christine went out of her way to make sure the vehicle was ready when I arrived. She even mailed the extra key and some other extras to me as they were not ready yet. Great experience, great dealer to buy a car from. Highly recommend.

My first experience with the Service department was a big success. Taylor at the service desk was awesome! He was able to explain what was going on and what I needed to do to make everything happen that I needed to happen. 10/10 would highly recommend. Go Taylor!

I recently had to take my kids Jeep in for service. Chris did an amazing job. He stayed in contact with me, with issues that were popping up. He was very professional and considerate. I felt he really educated me about the car. I appreciate his honesty. I would trust Chris with any work on any of our cars. Thanks Chris, AutoNation is lucky to have you.

Sales -5 Show room - 5 Finance – 4 Service – 1 Sales - I purchased a 2021 Ram1500 Rebel the night January 3rd. Sales was great when I was purchasing, Shawn went over the features with my new truck and was professional and courteous. Showroom – Was nice and clean, all COVid-19 protocols in place. Lots of hand sanitizers available, clean restroom, clean pens and when signing you get your own tablet. Finance – The only thing I really wanted was GAP insurance. The finance person added oil changes. I wasn’t aware that they charge you for oil changes. My previous purchases where from Land Rover and BMW and they are free oil changes. To make a long story short, I asked them to remove the oil changes since I most likely won’t even break 6K miles a year since I work from home and this was a weekend vehicle. According to the manual you don’t need to change oil for 10k miles. It's been almost 5 months and only have less 1k miles. Beware once they add this charge, they can’t remove it. They showed me on their computer that it could not be removed. But, to their credit they balanced the gap insurance so that It would be like I didn’t pay for oil changes. Service department– As I wrote before I purchased this truck at night, and for some reason the did not have they interior lights on. The next morning when I could inspect the interior, I noticed a stain in the rear passenger side bench seat. I contacted the salesperson Shawn. He said bring it and they would look at it. Upon inspection Shawn said it was their detailers fault for leaving the cleaning solution on to long, that is how the stain occurred. The detailer manger also looked at and didn’t say it wasn’t their fault. They created a new invoice stating they would have it repaired. It’s been almost 5 months and their service have not called me to repair this. I have called their service multiple times and they have not call me back. Last week was the first time I heard I have a service advisor looking into this issue her name is Emily. I am sure she is busy, but a call back to even acknowledge my issue would seem professional. It’s been almost 5 months how much longer do they need to set up this repair on a new truck? It' annoying to have to hound them for something they said they would repair. I would not recommend their services; this is a brand-new truck. It’s annoying to have to contact them to repair something they have taken ownership of doing. I am not pleased at all! Overall experience is - 2 due to service department. Their service department not contacting me to repair my seat in 5 months. I would think they would want this resolved, but who knows. I don't think I would purchase another vehicle from Autonation.

Got warning light on my Grand Cherokee: Check Electronic Brake Went to Jeep dealer for fix; cost me $1366.54 Nearly 3000 miles later, the right rear axle which was removed to do the repair was leaking at the wheel seal. Went back to dealer, made appointment to repair. It was done in a matter of hours and when I picked it up, I was told, "no charge"! Service Writer Chris Rider stood by their repair work and he saw to it that issue was fixed without further charge. That kind of car repair integrity is what most folks look for in a dealer. I'll gladly return for further service!

Friendly efficacy fast four star service going back Tuesday for my breaks they give good customer service .

Worked with Ramon he was very fast and efficient with getting me in and out with my new car! Couldn’t have asked for a better sales associate.

I brought my car in for service, service advisor said my car will be done by 12:30 And he was right! He’s also super friendly nice and informative about my car he went over all the details In the past I was just handed my paperwork and off I went but he actually went over it in detail with me. Will definitely go back here again just for his friendliness and his knowledge.

Routine maintenance of oil change and tire rotation. Friendly staff and service is fast. Unfortunately paid a bit more than expected as the technician had to replace the engine oil reservoir cap... it cracked and got stuck in his wrench socket. But they offered me free car wash coupons so overall happy with the service.

I really wish I could remember the name of the service agent who assisted me with my oil change because he was fantastic, but sadly I cannot! Hopefully, this review gets back to him. He was extremely courteous, efficient, and communicative.

Super easy transaction. I knew the price and the car. All I had to do was sign paperwork and drive it home. Both Starr and Ramon were helpful. They made sure it got what I wanted. The finance gal (I apologize I did not remember her name) even got me a lower interest rate. Thanks

Great customer service from Robert

Very professional and considerate treatment from Taylor keeping me informed at all times from start to finish, even though the service was only a standard maintenance call.

Awesome purchase experience here! David was awesome.

This place is pretty much in chaos; my only other option is to drive to Oregon for a better dealership. I am disappointed in their overall customer service, I believe it's because they are in transition, based on new ownership of Jeep, Ram, Dodge, Chrysler. It's just very sad for all involved

Awesome service from Taylor. Went in for a pre-paid oil change we had bought when we purchased our minivan from the dealership. Taylor took care of getting the oil change done, informed us how many were left, provided a quick estimate on an item we needed fixed providing a short term solution for it and went over everything in our final bill with us in detail. Overall, very impressed. This has not always been the case in the past but this time around it was a great experience!

Overall I am very happy with my purchase from AutoNation. I found a great car at a good price and Joe was very responsive and helpful! I would totally recommend them to a friend/family member!

Amazing workers

It was an excellent service.

Great Service and price!

Excellent experience with a recent oil change and tire rotation! Didn’t have an appointment but was in the area and dropped by just to see if they might be able to handle a walk in and could service my Wrangler while I waited. Taylor B. provided excellent customer service by getting us in and out of there in less time than the estimate with status phone calls and additional service suggestions. I can’t say enough good things!!

Previous service not good... updating below: Update 4/9/2021 So the person I purchased my vehicle from 2 years ago incorrectly entered my purchase date which affected my warranty/loyalty program... however I called today and Robert, the nicest guy ever, took my call and went above and beyond to help correct this issue. In addition to not only helping, he had a team of people to assist in getting this corrected!!! The original guy is no longer with the company and it sounds like these new guys have superb customer service and willingness to help out where mistakes were made in the past! I now live in Las Vegas but when it’s times for me to upgrade I WILL be seeking Robert to get me into a new upgraded Jeep! So pleased with the new customer service! Sometimes it only takes one person to turn around your whole outlook on a company!! Somebody please give him a raise! Lol!

Out of several dodge dealerships I've used over the years, this is the only terrible experience I've had let alone customer service with any group to date. Context: I've done regular maintenance/inspections/oil changes since I've owned by 2014 Dodge Charger (bought brand new) at only Dodge Dealerships. After doing recall related work, I went straight to the gas station then to home. I smelt gas in the cabin, but there was a work rag left in the space, so i assumed that was the source. I went to use the car after leaving it parked for a few weeks only for it to die on me mid drive and begin dumping gasoline onto the street from underneath. I had it towed back. After the account manager (they're the service scheduling folks) adamantly denied that any work involved gas lines last time i was there, she called back later to inform me the work done by the previous tech was the source (didn't fully reattach gaslines and/or gaskets). Mistakes happen, which is fine and I could forgive/forget considering they'd right it and owned up to it. But then all of a sudden the actuator had issues and the check engine lighte was on, really coincidental (no light when i was dumpin gass all of over the street). (However, when I went to pick up the charger, before handing me the paper work, the two account managers went to the back hall way to speak to their manager ( a practice i'd never observed over all those years, i'd only assume it was to ensure alignment over plausible deniability or blame placement). When asked whether they'd cover the tow truck to bring it back, they said no. So I'm stuck filing a claim with insurance to have them take it to the dealership. Before that, when i bought a brand new Jeep from them a couple years ago, they registered the name incorrectly with DOL and told me to go fix it myself (yet it was correct on all the financial forms?). This place is a sh** show. I still love the dodge / jeep brand, but this dealership isn't a good representation of it. TLDR; Previous tech didn't reconnect gas system fully resulting in inoperable / leaking vehicle after leaving. They will leave you with more issues than when you came in. Wont right their wrongs. Don't trust them to perform work as expected.

Reliable and friendly staff

I have been to AutoNation Bellevue for almost 5 years. The service we received from Taylor was the greatest of all. He explains everything we should and want to know about the maintenance and took care very well. We will be back soon.

Did their job really quick and got me out of there a lot quicker than I expected. Also, one of the few dealerships that have some decent things to do around them while you're waiting.

I have to thank few different people who genuinely help me through the process of getting my vehicle. These are: Robert sales associate, Trent manager, Paula FM and Nick GM. Thank to all of you I’m now driving my Jeep Wrangler which I love It!!!! Highly Recommend this dealership because of many reasons but the main ones to me are, they put your interest first and listen to your needs! Best to Jeep of Bellevue, Yamil E

Ordered a RAM 1500 in December thru AutoNation Chrysler Dodge Jeep RAM Bellevue, in part because they were willing to negotiate a fair price, and took possession April 1st. The sales staff were professional, courteous and provided good communication regarding the status of my order. The sales person sat with me in the truck (windows down & masked) to run thru the key features and how to operate them. They applied all the promotions, currently in effect, to the sale which lowered my anticipated cost. Excellent customer service!

Too hard to describe all the things that went wrong! Take your car anywhere else and you will be fine

Autonation Service has been good but not as good as it was for 2-3 yr after I bought 2014 jeep grand cherokee addition to Autonation Service Dept. They did not report back to me on a question I had about a potential leak (oil or....), so now i have to take it back in again. They found a small leak and said it was fixed. A few weeks later, another leak and this time it's out of warranty, plus labor for oil pan gasket replacement is huge. Nowit costs me 2000, why not found 2 years earlier? No change to the 2 star rating with latest warranty work attempt. 1st I get email for a rating update the same morning I dropped it off ( no work at all performed at this point). Fix this erroneous system. 2nd i get a call that vehicle is eady for pickup at end of day, so in getting it, the EGS system to be replaced was not. Told it was ok, but vehicle was checked out. Why did this take all day? Recall notice indicated that this system needed "to be replaced" not that it needed "to be inspected". Another unclear communication. At least you are consistantly unclear.

Excellent experience from scheduling the service appointment to the completion of the repairs.

This was hands down the best auto purchasing experience I’ve had in my 30 years of driving and buying vehicles. I’m so glad Christine answered the phone when we inquired about a specific vehicle. She was prompt, transparent, professional, and clearly cared about customer service and our experience. She did what she said she would do( amazing how often that doesn’t happen), she knew her products and was a wonderful teacher in how to navigate through the all the new Pacifica’s features. She also set it all up for us ahead of time which what over and above. I will certainly seek her out again when I’m in the market for another vehicle. Paula the finance person rocketed us through the process and we were in and out of there in no time. They were both a pleasure to work with.

Best customer service very detailed and friendly most greatful for the attention and suport accorded by Christine specifically. Good job Christine you are the reason I left dealer close to me and drive above 30min to get the car I wanted.

Came late to my appointment but they were able to quickly get me in and didn’t try to up sell any unnecessary services like some shops

Taylor was great at Bellevue Auto Nation . He was very attentive, got my car in first thing in the morning and the work was completed by 10am. Easy pick up and he took the time to explain everything.

Wonderful experience with Autonation in Bellevue. From the salesperson, Christine to the managers, Starr and Trent. They were super helpful and listened to my needs and situation. This was a great auto buying and by far the best experience I have had purchasing a vehicle. And I LOVE my new Ram Rebel truck!!

I bought a Jeep Grand Cherokee here. The attention to service, effort to meet my needs, and honesty were above and beyond. Mike P. and Trent were communicative and committed. They have won a return customer!

Good trade in value for my 2013 Wrangler Sport Unlimited to upgrade to the Rubicon. Service department goes the extra mile to return your toy in clean, working order.

I highly recommend this dealership. I had been searching for a new car after two months of sharing my husband’s car. It was very smooth to get in/out of as well. When inside, the salesperson was very comforting and welcoming as well. The car I got from them was one I had found on CarFax and not only was it still available upon my arrival, it checked all my boxes in what I was looking for in a car with AWD as an added bonus. When I made the decision to buy the car, they were very resourceful and very helpful. The waiting period was also good and when it came time to complete my final papers, the salesperson I met with was so friendly and had amazing ice breakers that made me smile and laugh. Thank you AutoNation for the experience and I look forward to my new car!!!☺️👍🏽

Definitely the place to take your RAM van for repair.

Thanks for the great service and keeping me updated throughout the process!

Christine was perfect. She stayed in contact with me throughout the entire process and was available for all of my inquires.

This was my first experience at AutoNation Chrysler Dodge Jeep RAM Bellevue. The service agents were helpful and engaging.

I am sorry to say, but I had a terrible experience at Bellevue Jeep, AutoNation. The Service Manager is well aware of my concerns. I called and emailed the Service Manager a number of times with the hope we could connect in person. But after numerous messages, I have given up. I had my two year old Jeep Grand Cherokee in for an oil change, multi-point inspection and to discover the source of an odd rattling in the undercarriage. When I picked up my Jeep I was helped by the Service Manager. After paying he handing me the keys. I was not told or directed where my car was located. I eventually found my Jeep, in the back of the lot in a very tight space. After driving off the lot I noticed two tire pressure lights on the dash. I turned around and drove back to the dealership. I reviewed my paperwork from the multi-point inspection it noted my tire tread was 10/32. Turns out my tire tread was very very low, so much so it needed new tires. The Service Manager said the paperwork from my multi-point inspection must be from another car (although, there was no effort to find my Jeep information and to this day I have no idea if the multi-point inspection was even done). Of course he was quick to print out paperwork and try to sell me new tires. I declined the offer to have them put new tires on my Jeep. Upon getting home, I noticed the oil life was showing 34% and that the old oil change sticker was still in the upper left corner and there was not a new sticker. So, was the oil even changed? They did discover the source of the rattling (the Jeep was rear-ended last year, Bellevue Jeep recommend Bellevue AutoNation Collision Center) My service advisor said the ‘plastic under cover is flapping around and banging on bumper due to no bolts, tightened down bolts, test drove all okay at this time’. It cost us an additional $170 + tax due to the fact AutoNation Collision Center failed to install the bolts. In total, we paid about $300 and I doubt the oil was changed or multi-point inspection done. If this is the level of service at Bellevue AutoNation Jeep for service we will not be returning. For service or a new car purchase.

Wonderful experience with helpful, honest service and free WiFi in the waiting area to get some work done in the quick time it took to finish the oil change job.

Marcello provides an excellent customer service. He is proactively helpful, values customer's time and has a pleasant attitude. He deserved 5 shining stars!!

This is a total joke for a dealership. Communication with customers no existing. My family and I were wanting to special order a new 300S V8, the sales consultant sat on his BOTTOM for over a week to negotiate a deal. Then when the write-up came they aimed $4K BELOW THE KBB pricing. Seriously! You had a cash paying customer you completely blew off! WTF! Buy your car any where else besides this place. Totally GHETTO!

Great experience !!

The waiting area was comfortable. The wait time was fine. The service was good. Thank you.

Clean Quick and Reasonable pricing ! Chris , The Service Manager was very helpful . In and out in No Time and He even inspected my Truck Himself !!!

no nonsense, good pricing, everyone was very helpful.

Chris was amazing handling my Jeep for a service recall. The drop up and pick up was seamless and great customer service. My car was ready super quick and Chris promptly reached out as soon as it was ready. Will only have my car serviced here!

good people, easy to talk

I recently got an oil change and automation made the task so easy from start to finish. I walked in gave them my keys and I was shown to the comfortable waiting area. Within Less than an hour my car was ready to go! I would recommend AutoNation CDJR of Bellevue to any of my friends.

Easy to make online appointment, promptly greeted, everything explained and a nice waiting room. No unexpected items - excellent

FANTASTIC EXPERIENCE!! Christine, what a fantastic car buying experience. Having served in the military for over 20 years, I've purchased numerous vehicles all across the Globe. You and the AutoNation staff have far exceeded any of my car buying experiences. What makes AutoNation truely amazing is their honest customer service which during this pandemic is like a breath of fresh air. After seeing one of their cars advertised on the web I immediately left a message on the AutoNation website and began researching their other inventory and customer review ratings. I was so excited by what I saw that I called immediately to set up my test drive. Unfortunately,  it was after normal working hours. The very next day Christine called me to set up my test drive. I was so impressed with the quick response that I decided to take the plung "having only seen my now new 2021 Jeep Grand Cherokee Laredo online". When I arrived at the AutoNation dealership in Bellevue, I found a very professional and clean indoor showroom full of Chrysler, Dodge, Jeep & Rams all of which seemed to have been hand selected. After careful evaluation and a "haggle free and no pressure approach" I chose my 2021 Jeep Grand Cherokee Laredo. Christine and the entire AutoNation staff are highly knowledgeable about each car in their inventory and never pressure you to buy one model over another, which is truly refreshing. With my particular purchase, I found their price of my JGC to be cheaper than I could find anywhere else --unbelievable! What sealed the deal was the AutoNation discount(s). Simply put, I believe AutoNation offers the best selection, price, and customer service you will ever find. In fact, if you don’t find exactly what you are looking for, just tell Christine what you want and she will try to find it for you. Go visit AutoNation in person or even give Christine a call and you will know exactly what I mean about their honest customer service. I would definitely recommend AutoNation to anyone ready to purchase their next vehicle. Thanks again Christine for the amazing experience!

Very nice customer service!

The best buying experience of a new car I have ever had!!!

I came in for an oil and filter change and my service adviser Brennan Bassett took really good care of me. He made sure my service was quick and went out of his way to give me a discount on the oil change.

My first time using the service department and the experience was fantastic. I recommend using the service advisor I did Taylor Braunworth. He was very friendly, helpful, and made everything go smoothly.

Recalls were done on the truck but they had it two whole days insuof the one day they said it would take them to finish it

This place is pretty much in chaos; my only other option is to drive to Oregon for a better dealership. I am disappointed in their overall customer service, I believe it's because they are in transition, based on new ownership of Jeep, Ram, Dodge, Chrysler. It's just very sad for all involved

Service team went above and beyond to make sure I was taken care of with (get this) as little out of pocket as possible. Unbelievable! Thanks Team. I did mark a "no" on delivering within the timeframe promised but that was not in their control, they were subject to delivery/ weather delays.

Dependable service.

Courtesy staff and ease of checking in. Clean facility

We found a super clean, used Jeep, loaded, with very low miles and at a reasonable price. I'd rather have a root canal than buy a car but sales associate Joe, and manager Trent were great to work with: professional, eager to please, and a straight-forward transaction. Within 90 minutes we drove out of the lot with a sweet ride.

they advertise they will buy your car then send you an "offer", when you call its not honored.

It was an absolute pleasure dealing with an AutoNation own dealership. I have had poor experiences in the past with other dealerships and came in with my guard up, not knowing much about how AutoNation operates. I was pleasantly surprised with the low pressure and accommodating customer service they provided. I will likely only shop with AutoNation in my future. I dealt with three individuals throughout the process. All three who were especially kind and helpful! I want to personally thank Janice (sales representative), Starr (sales manager), and Christine (finance manager), for all their help and patience throughout the process! They all were amazing! Thank you again! I'm looking forward to continuing a relationship with Jeep for years to come. -Chris

Fast and clean treated me very well

Very happy with the experience. I was in a bit of a time crunch and they got the car I wanted with the price we agreed upon in no time. Thanks to Sandra for doing such a great job.

Fantastic experience and Jeremy was a pleasure to work with. We were in and out in no time flat with an amazing deal. Someone give him and his manager a raise!

I bought a 2013 Lexus from this dealership about a month ago now. I was super excited to have finally found the car with all the features I was looking for however the customer service here is unacceptable. The first lady that was working with us said I couldn't get the car AFTER I was already approved. We switched to work with someone else and was able to buy the vehicle. When we were looking at the car, I mentioned the tow eye cap didn't match the paint color. After the general manager Nick gave us a hard time, they finally agreed to get it repainted since it was under warranty. The car was also covered in over spray. Not exactly something you want when you're buying a Lexus.. We mentioned this to everyone there, they all felt the overspray on the car and told me to clean the car myself when this should of been done during the detailing process. When we (my husband and I) went back to get the tow eye cap repainted, they repainted it and still did not match. Trent was the sales rep that was working with us during this time. His excuse for the paint not matching correctly was "its a 2013". If their guys don't know how to match pearl white, they could of just said that instead of giving us such a hard time. We let the overspray go and now we are having to go somewhere else to fix the paint color when this should of been taken care of prior to selling the car. If you are looking for a car, I suggest you go find one elsewhere. it is definitely not worth the headache. Everyone here just wants their commission, they don't actually care about your experience. One guy here even said "we don't care about the reviews" hints why I am writing this now.

The service was impeccable. The staff was both friendly and helpful.

Went in for battery service and spent over $500. :(. All I needed was a new battery. Got swindled. Sold me on some additives that I should have said “no” too. Pricing wasn’t clear until it was too late. I was taken for a fool. Won’t happen again. And I’ll never go there again.

I recommend AutoNation Chrysler Dodge Jeep Ram Bellevue because I am someone with high anxiety about buying a vehicle and the sales associate, Sandra, was very understanding. She listened and responded to what I was worried about. She was accommodating (let me sign paperwork at a table outside the dealership) and made my car buying experience worry free. Thank you, Sandra!

They need to get a clue on how to communicate reality with service customers. This dealership is the worst organization I have ever dealt with in my 50 years of having vehicles serviced. My van went in for a warranty recall that took me four months to schedule. When I delivered my van the service adviser informed me it would be ready late that day. Four working days later I picked up my van and I never even received a call from anyone at the dealership on the progress and delay. WOW !!!

Even though I was paying cash I had to wait for some time ~1 hour before I could sign the papers. They said they were having problems with the computer.

Easy experience, no bs, straight forward and clear communication and competent service.

Chris got my Jeep in right away and got it fixed fast! He was really nice and easy to work with. He made my day!!

Quick. Efficient. Thorough. Thanks!

I brought in my Jeep SRT for routine scheduled maintenance and had a stellar experience. I called 10 minutes before they closed for the day and made an appointment for the next morning at 0730. When I arrived the next morning, the service department was ready to go as soon as I pulled up. Their actual completion time was even a bit earlier than their estimated time. Life can be quite busy, so their pit-stop like efficiency was just what my schedule needed. Thanks again AutoNation Bellevue!

Everybody there took the time to answer all my questions

I had an excellent experience buying a new car from AutoNation Jeep. Janice Campbell (sales) and Trent Nichols (sales manager) were a pleasure to do business with.

I bring my 2017 Wrangler here for service and maintenance. I dropped in yesterday on December 30th to confirm my appointment for the following week. While I was there, I asked if they could get me in last minute to install a Mopar part and do an oil change. They quickly accommodated my ask and were very helpful in completing the requested services despite not having an appointment that day. I initially worked with Jim but another gentleman handled the appointment, although I can't recall his name. Overall great experience and I plan to continue coming here for maintenance on my Jeep Wrangler. 🙂

Staff was friendly and knowledgeable. Buying process was easy. Have had the car for over 2 weeks and am very happy with purchase

Overall had great experience, normally do when I deal with autonation employees. Staff is wonderful

They’re Service department is the worst I’ve ever seen in my 62 years. Had my car in there for 10 weeks trying to get the motor change on the warranty the service manager never answers his phone and I’m just so disappointed and disgusted. Now i’m waiting on my radio to be replaced but they can’t seem to come up with one it’s affecting my hands-free phone in my back up camera and they’ve had an order for four or five weeks and can’t seem to get it.

Only an oil change and annual safety check, done quickly and all good.

Parts dept. failed on this one. No one answers the phone - ever. The guy quoted a time that it would be in and when I called to check on the day it was supposed to be in - he forgot to order the part. More than a week later it came in. I tried to call your dealership on many different phone lines and accesses and never got through. Terrible service and really frustrating. If this happens again - we're going somewhere else.

I have bought 3 vehicles from this Bellevue Dodge/Jeep dealer. The sales "deals" are only average. On the other hand, the service department is awful. Once again, the service department initially refused to honor my sales agreement, which included the first oil change free. "It's not in the system" she kept insisting. I had to retrieve my sales contract and only then did she agree to waive the $89 fee. it's like sales and service are two different companies there.

Everything was good like always. Ty

I had an appointment to have my fuel filter changed and was quoted 1 1/2 - 2 hours to complete the work. Rather than go home and then return, I elected to wait. I made sure they had my cell number and I never received a phone call to share there was a delay. 3 hours into the appointment I went and asked about my vehicle and was told just another 3 minutes, while we bring the truck up front. Then my service advisor came into the waiting room 15 minutes later to explain - it was the wrong vehicle, mine was still about an hour out. I understand they may have delays - 4 hours and 45 minutes my truck was completed. Communication is easy AND I was sitting in their waiting room. It was a frustrating experience and I was disappointed in their customer service. My service advisor did provide me with a 15% discount and apologized at check out.

As usual always great service!👍

Have not bought a new car in over 20 years. Wanted another Jeep and AutoNation had the best and most inventory of the car I wanted to purchase. They had exactly what I wanted and I am guessing if they didn't have it they would have found it for me. The sales associate, Ramon, was incredibly patient , knowledgeable, honest and helpful in guiding me through what is normally a stressful experience. The Manager, Jim, was also a great guy and explained everything in detail even with basic questions that I probably should have known the answers too. He worked with me through the financing process and I told him what I could pay and he made it happen. After purchasing the car they were also diligent in making sure that everything was going good and that if I ever had any questions or concerns that I shouldn't hesitate to reach out to them which was awesome - good follow up is big points in my book. Overall I will definitely recommend AutoNation to family, friends and work colleagues and it was an exceptionally easy and stress free experience.

Have not bought a new car in over 20 years. Wanted another Jeep and AutoNation had the best and most inventory of the car I wanted to purchase. They had exactly what I wanted and I am guessing if they didn't have it they would have found it for me. The sales associate, Ramon, was incredibly patient , knowledgeable, honest and helpful in guiding me through what is normally a stressful experience. The Manager, Jim, was also a great guy and explained everything in detail even with basic questions that I probably should have known the answers too. He worked with me through the financing process and I told him what I could pay and he made it happen. After purchasing the car they were also diligent in making sure that everything was going good and that if I ever had any questions or concerns that I shouldn't hesitate to reach out to them which was awesome - good follow up is big points in my book. Overall I will definitely recommend AutoNation to family, friends and work colleagues and it was an exceptionally easy and stress free experience.

We love our Jeep, but the experience of entering the AutoNation facility in Bellevue is subpar. Mind you we have several vehicles from Toyota to Volvo and Maserati so we have grown accustom to friendly sales people and service staff. I took my Jeep in for a service last week and walked away with a feeling of WTH? The staff seems stressed and unfriendly. I waited for two and a half hour in a waiting lounge with no tea or coffee, and the TV set on some extreme right wing channel spewing about the election being fraudulent. When I went to enquire what was taking so long for a simple service I was told my car was done... they just forgot to tell me. I was handed the keys and had to wander around the parking lot to find my car, which I couldn't so I returned and was helped. Honestly, it was the worst service experience I've ever had in a car shop.

They were able to understand what I was looking for and the price range I was interested in. I received continuous communication regarding my needs.

Buying made easy! I am repeat customer and will definitely buy my next car here as well. Outstanding sales and support staff. I buy here for one important reason, " trust ! ".

I took my car in for a standard service on 9/28 with Emilee Staniforth. After the service I had an issue with the Stop/Start system which resulted in two separate occasions where the car would just turn off completely, leaving me stuck twice in busy intersections. I emailed Emilee on 11/16 letting her know about the problem and never heard back from her. On 11/19 I made an appointment on line to have it fixed and left specific notes about the issue. Today 12/5, I arrive for my appointment only to be told by Emilee that there was nothing she can do until Monday. I asked her why no one called me to let me know that that the service I requested couldn’t be completed before I drove all they way here in an unsafe vehicle. She stated that the online appointment system is a piece of junk and it shouldn’t have let me schedule this particular service for a Saturday. Overall the level of customer service I received was completely unprofessional. Not only was my time wasted but I was put in a situation where I was left to drive a vehicle that could shut off at any moment and put me and my family in a an unsafe situation. I left my contact info with the Sales Manager to receive a call from the GM. I’ve purchased two different vehicles from this dealership, but after this experience, if I don’t get a call back I’ll be trading in my Jeep elsewhere once my lease is up.

Please do not go here if you do not want to pull your hair out. Would rate negative stars if I could but makes me list 1.

probably the best car buying experience I've had. Nick the sales manager was straight forward, aggressive with his pricing and quick to respond to my emails. Jeremy, my sales consultant was knowledgeable and patient. they were helpful and attentive. Never felt pressured or like they were only interested in making a sale. It was refreshing, and I would recommend them highly

Excellent experience and very happy with my purchase.

2006 Dodge Ram 3500 purchased and serviced here. Now have 290,000 miles and runs like I just purchased it. Hard to beat a Cummings diesel engine!

Entirely new service staff. Unfriendly to the near point of rude. Lied on several things that I had to call them out on and then they quickly changed their story. Will be taking my business elsewhere.

Just purchased a well equipped 2017 Chrysler Pacifica. Great experience all around. We had to travel a few hours to test drive and AutoNation CDJ Bellevue folks were very professional and polite. Had vehicle ready to go, answered all questions and concerns we had and purchase was completed quickly, in and out. Big shout out to Sandra for helping us find a great vehicle at a reasonable price. Would definitely recommend. No pressure sales. Great job!!

Sales: 5* I had amazing experience with Sales. The price negotiations were pleasant and quick. There was very little back and forth and they accommodated my request to deal outdoors given the Covid Pandemic. Robert (Our sales man) was super friendly to work with and even gave us a ride home! After Sales: 2* After sales rep who is in-charge of processing loan and completing the paperwork was very deceptive. There were lot of lies trying to sell service. The rep mentioned that my Pacifica Hybrid needs maintenance every 5,000 miles and sold me to buy maintenance package. After returning home, I released factory recommends maintenance every 10,000 miles. Given the fact that my miles will be mostly electric, I might not need an oil change for a long time. The rep was also in a closed room wearing a small mouth shield. Given the pandemic, I felt unsafe to deal in a closed room with no proper mask.

Autonation Bellevue helped us purchase our new 2020 Chrysler Pacifica Hybrid after another dealer could not secure a van and close the deal. Additionally, Autonation had the exact color and options combination we were looking for and for a lower price too! Our experience with Robert Radowick in sales was excellent. Robert was respectful, thorough, accommodating and since has followed up multiple times to see if we have any additional questions. Even with no prior experience, negotiation, or other dealings with Autonation Bellevue we were able to trade-in a vehicle, sign for purchase and take delivery of our new van in ~ 2.5 hours; anyone who has purchased a new car knows that that is pretty quick! We would definitely recommend Autonation Bellevue and Robert Radowick.

Autonation Bellevue helped us purchase our new 2020 Chrysler Pacifica Hybrid after another dealer could not secure a van and close the deal. Additionally, Autonation had the exact color and options combination we were looking for and for a lower price too! Our experience with Robert Radowick in sales was excellent. Robert was respectful, thorough, accommodating and since has followed up multiple times to see if we have any additional questions. Even with no prior experience, negotiation, or other dealings with Autonation Bellevue we were able to trade-in a vehicle, sign for purchase and take delivery of our new van in ~ 2.5 hours; anyone who has purchased a new car knows that that is pretty quick! We would definitely recommend Autonation Bellevue and Robert Radowick.

Prompt, straightforward folks in the sales department. Have worked with Jeremy twice. Friendly & goes out of his way to make it a pleasant experience.

Everyone was pleasant and professional, especially Shawn Bedker. However, at closing, I was handed an arbitration agreement without explanation, which was not part of the deal which I declined to sign. I'm an attorney and asking car buyers to sign an arbitration agreement as part of signing closing documents without further explanation is inappropriate, especially when an average car buyer is not sophisticated enough to understand they are giving up significant legal rights by signing such an agreement. The presentation of this arbitration agreement with other necessary closing documents without prior explanation and advise that it was unnecessary to sign felt sleazy and unethical and should be discontinued.

If you plan to service your Jeep at Autonation Bellevue prepare to bang your head against the wall. You are entering a black hole where phone calls, emails and text messages are NEVER returned. Last time my Jeep sat completed for 3 days and nobody bothered to call me. This time I had to drive to the facility and confront the Service Advisor to get any info regarding my Jeep that was in for service. This is not a "one time" problem. I've experienced it twice now and if you read other online reviews you will hear the same story. Autonation will post a their standard response asking me to contact the Service Manger. Guess what, the manager also NEVER return calls.

Service required due to a recall. Check-in was efficient. Rental car was provided. Job was done on time. Check-out was easy!

Service department is lacking on customer service. It’s almost impossible to get someone to pick up the phone, emails and messages go unanswered. It’s unfortunate for Dodge customers.

The sales team was fantastic and probably one the best car buying experiences I have had. They were completely honest with me about everything and totally up front. There was no 4 hours of back and forth negotiation and their sales manager, Trent, was great. They gave me a really fair value on my trade in and didnt try and upsell me on unnecessary things. I would recommend this dealership and suggest you speak with Trent directly before one of the sales agents.

In reference to their service department, we have experienced the worst customer service I have ever experienced. My husband is currently deployed for the second time fighting the wildfires in CA. This is the second time they have had his truck for almost 2-weeks with the service not being completed, and we have had to be the ones to continuously contact for an update; needless to say, he does not have time to waste doing that. They have taken advantage of his service by not completing what has been promised. A company that is willing to do such an action should have consequences. I wish I could say any one person from AutoNation Chrysler Dodge Jeep Ram of Bellevue has contacted us with an update of what was expected but I cannot. To have to resort to social media as a warning to others is sad but not nearly as disappointing as their customer service. Please be warned.

they have serviced my 2014 jeep since I bought it new. Alway been excellent service.

⭐⭐⭐⭐⭐ Absolutely recommend! Ramon made this easy...timely, knowledgeable answers via online, email and text to us here in Eastern Wa. No pressure, good trade-in offer, transparency and a great deal on our Dodge. We are so happy with the entire transaction and we love our new Durango!

From across the state and Ramon Ramirez worked tirelessly via text, online and email with us. Got a good deal on our trade in, love our beautiful new Durango, just happy with the whole transaction. A pleasant, smooth experience finished in a timely fashion...even in the midst of Covid. Absolutely recommend AutoNation Bellevue ⭐⭐⭐⭐⭐

Ramon Ramirez made this the best car buying experience we've had. Knowledgeable and timely responses to our questions. Worked tirelessly with us through email, text and online since we live in Eastern Wa. I researched the entire state and we couldn't be happier we chose AutoNation Bellevue.

Fast and efficient and no b.s.

I just purchased a new Pacifica. I found the price to be fair, people are friendly, the environment is positive, and what I wanted in a vehicle was understood. This is one of the two best dealerships I have worked with, and I have bought a lot of cars. (The other is in Michigan.) I highly recommend this dealership because the process was smooth, made financial sense to me, and the transaction was transparent.

My husband and I had our 2013 Toyota Prius 4 evaluated here to see how much they would offer us on trade-in. We worked with Ivan and his two managers, Trevor and Starr. They were all top notch! All of them were masked up whenever they talked to us and they kept us well informed about what they were doing and how long things would take. They came back with an offer a few thousand dollars higher than the other dealerships we took it to. We didn't even have to negotiate on price with them. That alone is worth 5 stars right there.. If possible I'd give them 10 stars for their professionalism, and, generosity, general caring for our comfort. We accepted their offer and they cut us a check an hour later. Near the beginning of the process, Trevor told us that he'd have Ivan give us a ride home if the sale went through. I was floored as I've never been treated this well by any dealership. Ivan came out near the end and said that company policy prevented him from giving us a ride home, but that they were calling us an Uber. He said they were going to cover the cost. I can't think of a single thing they could improve on.

James Dawson, one of the managers there lied to my senior citizen father yesterday. He signed a contract for a Chrysler & when my father went home to get the pay stubs the manager requested to finalize the deal, he sold the car to someone else within the hour it took my dad to get home to get the pay stubs & return to the dealership. Not only did you waste my dads time, but you wasted his money. & also your manager James wasn’t wearing a mask which put my father at further health risk. It is currently illegal for your workers to NOT be in compliance of wearing masks while dealing with the public. I am reporting you to the better business bureau. So unprofessional & careless. You owe Howard Cohen not only an apology, but discounted sale on a car he signed for that you then gave to someone else.

I had posted on July 9 about issues regarding a repair that we were forced to pay for, that should've been covered under a pending recall. We called and left a message for the general manager, per their response, but have never heard back! We call the Dodge/Chrysler corp. and they said it should've been covered at the dealership and are sending us a check. Really dissappointing dealership experience!!

My transmission issues were carefully diagnosed and problems I had not known about were fixed. I had thought more expensive transmission work might have been necessary.

Dropped my vehicle off after hours with a note on the slip provided not to exceed $200 deductible on warranty work. Fuel pump sensor failed, brake light out notification on display yet lights working, remote start intermittently working, and some recall work. 3 days pass and no calls. Difficult time getting ahold of them as well. I finally talk to someone and they say that the manifold has a leak, the brake light is just a bad filament in the bulb, and the rear brakes are almost metal on metal. I decline the work for the brakes but was told the manifold was warranty work. Next day I get a call that the truck is done and go to pick it up. Well, now there is an additional $100 deductible for the manifold work that was done but never disclosed an additional cost. I pay of course after questioning it. First thing, go to start my truck and the remote start doesn?t work. Issue never addressed. Today I pull the rear brakes off and the pads are half life still. Replaced anyways, but just a lie from the mechanic to make more money. Brake light out warning still on. Go to replace the bulb today, and what do you know, it?s an LED that?s working just fine. Another lie and another item not addressed. Moral of the story, avoid purchasing the AutoNation warranties and taking your vehicles there for repairs. Not a trustworthy business.

We had a failure with our fuel pump, which has been on a pending recall since 1/20. Today we were charged over $200 for a "work around " repair, until they get the recall repair estimated to be 10/20. Unbelievable!!

I have been taking my car to them from the time that I bought the car in 2014 and the service has been consistently excellent. They find the cause of any problem and fix it the first time. There is no returning later with the same problem with more expense. The costs are always reasonable. Although they don't provide loaner cars they have an agreement with a local car rental company that gives me a discounted rental rate that is very good.

Thanks Tim and staff for the great customer service. It can get quite busy at times but they try hard and do well to keep the customers happy and the cars rolling through service.

Very nice people specially sales person (Ivan)and the guy (Roscoe)on parts department..Best car dealer easy and smooth transaction

Battery was replaced and now the noise from the engine has stopped

Purchased soft top for installation at service department. Expected that the dealership would be experts in installing so paid them to do so. A) they watched YouTube videos to figure it out and b) upon inspection at pickup, I noticed it was installed incorrectly and had to wait for them to fix it. Should have installed it myself. This is after I took my car in on March 15th for issues with driver side door locks. Was told they needed to order parts. Then coronavirus hit (understandable). I called multiple times after they reopened asking for update on the part. Was told multiple times that I would receive a call back for sure that day or the following business day and did not. Always found to be great service previously, but that was not my experience this time. Will find another dealership next time closer to home.

Make sure you let them know I am extremely dissatisfied with their work! They scuffed up every single lug hole on each wheel, there are at least a dozen scratches, and 2 Major gouges that were NOT there when the car left this morning! I washed each wheel the day before and these scratches and gouges were NOT there before 😡

Took van in for 4 new tires. Wheels were in excellent shape. Now every lug hole has scuffs, there are scratches on each wheel and two major gouges. Totally unacceptable!

I recently came to Autonation Bellevue after looking online at new cars for sale. I found a 2020 Jeep Compass that I loved and requested an appointment online to come in and test drive it. Within a few hours their service team called me to schedule a time for later that day. I came in and was greeted by Janice who was super friendly and helpful. She worked with my budget and got me a great deal on the car. Jeff who I signed my papers with was extremely understanding. Being a first time car buyer the staff made it a smooth and easy process. I had a great experience at this location and highly recommend to anyone searching for a car.

Charged way too much for an ignition key. Whatever happened to simple mechanical devices? Frustrated that it takes so long to reach the service department by phone; they never return calls.

Picked up a new trailer and needed to move it to the San Juans right away. Parksense wouldn‘t turn off so I could back up with the trailer attached. Even though they were backlogged with work, they got me in the same day. Turned out it was just a software glitch and I had my vehicle back that day. They have serviced my Jeeps for years and gone out of their way to help. Not always perfect but they try really hard.

I would recommend anyone looking for a New vehicle to go and talk to Ivan! This is our 2nd Jeep from him. He listens to you and understands what you are wanting. He doesn?t try to put you into something you don?t want!

Excellent service from everyone involved in the process of purchasing a new vehicle.

I brought my 2004 Jeep Grand Cherokee in for 2 recalls. They fixed both items 1) Air bag module for passenger side and 2) removed old after market trailer hitch and replaced with correct Mopar hitch. I was pleasantly surprised when they said that there was no charge. I am extremely pleased with their work!

Had a weird electrical issue on my Ram 2500. Chris Shelton and his team where awesome in sorting it out

Overall great experience and would recommend to anyone

Shopped on line, built car on Jeep web-site, and came to dealer with the info ready for the order and a cash purchase. Not the dealer's fault but amazing how slow the processes are for ordering andthe actual purchase transaction

Visited in service department on morning of 3/14/20. Cheerfully greeted by the tech as soon as I walked in; problem diagnosed in minutes. Non-working cars are a hassle. They made the pro cfc ess a pleasure.

Great service! They had the car and deal I was looking for!

Great buying experience, got 2 jeeps and process was fast and professional

professional and courteous group of people Great place to sell your used car and walk out with a check in your hand in about an hour

Chris made sure my Wrangler was serviced and completed on time. Good work!

Brought car in for appt.; parts needed were not on hand; was promised car by 10:30 next day; no one called to give me an update; I called service dept. at least a dozen times; never got through because automated answering system looped back to the original voice--repeatedly. I complained to Manager on hand - Star. She was most apologetic and said she'd forward my concern for lack of communication to the service mgr. Never heard back!

I dropped my Jeep off at 8:30 in the morning for a recall transmission repair. Was told it would be about 4 hours. Asked to have an oil change also. By 3:00 I still had not heard from them so I called the service department. I was told that the WiTek was down and they were not able to do the recall. Ok, things happen, but why was I not notified as soon as they knew the repair would not be done that day. It should have been my choice at that point if I wanted to leave the vehicle there all day just for an oil change. Total waste of my day and I still need to have the repair done. Also when I picked up the car not a single employee asked me if I would like to reschedule my appointment. Poor customer service!

UPDATE: 10 STARS! Recent service on my Jeep Wrangler Sahara Unlimited was outstanding. CHRIS RIDER, our service rep, did a remarkable job getting all the issues repaired quickly & correctly. THANKS Chris for always taking such great care of our two Jeeps! You're awesome!!!! 4/6/2021 FIVE STARS!!!!! This is the fourth Jeep we've purchased from this dealership. The entire transaction from beginning to end was very positive and actually enjoyable. Our sales associate, Ramon Ramirez, is absolutely delightful and was exceptionally knowledgeable about the Jeep Wrangler that we wanted to purchase. He is definitely one of the best sales people we've ever worked with on a vehicle transaction. Starr Wakefield was also instrumental in assisting us with deciding which style we wanted. Her patience and wonderful sense of humor were greatly appreciated. Paula Miller in the finance department was easy to work with and had all the paperwork coordinated/organized and ready by the time we'd finished our test drive. Highly recommend this dealership - no games & very fair prices!

Thank you for your help and always appreciate your service support.

The service and professionalism of the salesperson Mike Paulsen and his Manager Starr. They were right up front with what they could do for me on specific cars based off of equipment and model. I cannot recommend them enough. Mike and star thank you so much for the great service!!

The salesperson Michael Paulsen did an outstanding job. Very professional, personal and honest! Words, it seemed while shopping for a car at other dealers o could not really use. Just truly a great experience!

Raymond Toranzo took care of me and my 2011 Jeep Grand Cherokee last week. He was super. I came in for what I anticipated was was an oil change, Ray pointed out that I needed new tires ( and explained why) so my service call was much longer than I had hoped. He kept me updated every step and the way and answered every question I had. I would definitely come back to this dealership specifically because of this individual. He treated me with respect and courtesy all day.

Very responsive, knowledgeable

There seems to be a lot of negative feedback out there. But I worked with Janice on getting my Jeep and she was great. The whole process was quick and painless. No pressure, no sales pitches, no back and forth games like most dealerships do. Everyone was friendly and attentive. I recommend them.

After getting the runaround and games from about 4 other dealerships, I came into AutoNation and am glad I did. I like the "no haggle" pricing they have. EVerything is transparent. The people are friendly and attentive. Pricing was good. I bought a preowned Jeep, which they fully detailed before I picked it up and had it topped off with gas. Its the little things that make a difference.

Real Quick service. The Techs Know what they are doing! Cost was also very reasonable! They even showed me a picture of the defective part before they replaced it. Super Service !

These folks were polite and courteous throughout the whole buying experience. They demonstrated patience and flexibility during a slightly complicated deal. I would highly recommend buying a ram truck from AutoNation in Bellevue.

Arrived at 8:00 am on Friday for an oil change. Even though I hadn't made a reservation, Ray in took my Grand Cherokee and had me out in less than an hour, even after finding a screw in my tire and repairing it. Thanks Ray !

Came in for what I though was a scheduled warranty service however it was my mistake, i did not have an appointment. The service advisor still took my car in and had the service performed, did an inspection and toped off the fluids while I waited, maybe 30min. Perfect!

Ray was super helpful, oil changed and back kn the road.

The people seemed friendly enough but not very responsive and never really took care of the problem I actually took my Jeep in for. They don't act concerned nor fully engaged with the customer. Its just an assembly line. I'll go to Jiffy Lube next time...

So far, it's been a headache taking in my Jeep Wrangler for warranty work. My Wrangler has been leaking water and leaving a puddle of water on passenger side foot well. I made an appointment to have this fixed on Wednesday. When I came in for my appointment, I'm told that there is this special "Water Guy" that only comes in on Mondays that work on water leaks so I had to reschedule. I didn't get an apology for the hassle of me coming in which is a pain since I live over in West Seattle and now I would have to commute into Seattle from Bellevue during morning rush hour so I basically wasted 1.5 hours with no apologies. It's almost like I was expected to know that this "Water Guy" only comes in on Mondays and it's my mistake for not knowing this. I was disappointed, but I've moved on. So, I go back in on following Monday to have the water leak fixed by the "Water Guy". I get a voicemail later that day that the leak is fixed. Couple of days later, it's raining, and my car is still leaking! I still have a puddle of water forming as if nothing has been done to my car. What I don't understand is how they didn't test to make sure the leak is fixed. What type of testing has been done by this "Water Guy" if it's leaking after the first rain! Now, I have to go back again for the third time. How is this guy the "Water Guy" if it's still leaking after the first rain? I'll be writing another review after my next visit. Hopefully, it'll be positive, but so far, Jeep ownership is not worth the hassle. Sad part is, I believe the leak has gotten worse since they attempted to "fix" it. Attached are photos from just couple of hours of rain. Update: So, I had the car taken in again to fix the leak. While I had the car serviced, service advisor has the audacity to inform me that the Water Specialist believes the leak is from me taking the top off and not installing it properly so that?s why it?s leaking. Of course I did not take the top off. It has been cold and raining as well as I would not be taking a chance to mess up their ?fix.? They take 0 ownership with the work they do. When I go to pick up the car, work order shows all of the new seals that they have replaced as well as making sure my carpet is dried. When I inspect the car, carpet is still wet on driver?s side. Service advisor informs me that he saw the Water Specialist take off the carpet and the underneath padding has been dried so the carpet will dry quickly. I was upset about this, but I did not want to have to drive to Bellevue again so I took the service guy?s advice. Bad idea. The next day it?s raining and my car is still leaking on the passenger?s side. I have heard of Fiat Chrysler dealerships being terrible, but I had no idea that they are this bad. So, now I have to come in again next Monday to fix the leak. Going back to about my drivers side?s carpet still being wet, it is still wet after couple of days so I I decided to pull off the carpet to inspect, and I find that the padding below is still wet. These guys lie on the work order that the carpet has been dried, but they actually did absolutely nothing. I had to spend today utilizing industrial fan to dry the padding underneath and the carpet. This dealership is absolutely the worst and they take 0 ownership in what they do. Autonation should be embarrassed to have their name be associated with this dealership.

I had a excellent experience while at AutoNation in Bellevue. The staff was knowledgeable and extremely friendly. It was a quick seamless process to get me into a new Jeep that I love. Thank you Starr and Ivan!

Jeremy Bolstad from Autonation?s Bellevue Chrysler/Jeep/Dodge/Ram was fantastic to work with. He was communicative, responsive, polite, and fair (as was the rest of his team). I have bought a number of vehicles from other dealerships, including a Jeep dealer in Kirkland who provides a much more abrasive and less polished experience. I would recommend this location for buying a car as long as you have realistic expectations. I have not worked with their service team and thus cannot provide context to that service.

I recently took my Chrysler in for my quarterly oil change and can't say enough about the service. The team they have working there are so friendly and customer service oriented. I not only got my oil changed but they do a thorough examination of my car and make recommendations as to things I may want to get done down the road. I also had a slight glitch in getting my truck latch to connect and they took a look and fixed it for me on the spot. I have been so pleased with my Chrysler 300 which I purchased there in 2014 but more importantly I am totally impressed with the service and the time they take to talk to make sure you are a satisfied customer when you leave. I highly recommend Auto Nation and want to say thank you for making me feel like I am your only client each every time I take my car in for service.

Changed oil. Didn?t bother to reset the error message in dash. Didn?t bother checking air pressure in tires. Solved another car issue (rattle in floor board) but took 4 days to do it

No issues so far, of course, there is room for improvements from the dealer side.

Overall very good. There is confusion in the service dept. about AAA discount on service. Your facility is listed on AAA website as offering a discount?some in the dept. affirm this, others don?t.

I went in with a check engine light on and rough running. The technician identified the problem as a faulty battery and cables. That did not fix the problem, next up was replacing the spark plugs and cables and that did not fix the issue, last attempt was to replace the infectors, that failed as well. They said that a ignition box would be required to fix it now. I told them to stop the work. I could not even drive the car home. I ended up having it towed to a junk yard. I was still charged the full cost of the repairs made. Beware of initial diagnosis.

WORST CUSTOMER SERVICE EVER! I traded my Jeep (Purchased from Autonation) On 10/18/19. They were in NO hurry to get me my GAP cancellation forms... I literally had to call multiple times a day. Fast forward to 11/12/19 and finally Josh in finance tells me in about 3 weeks I'll get my refund check via mail. 12/5/19 I call and ask what the status is of my refund check only for them to FINALLY tell me that my cancellation is still in process. And that "ONCE ITS PROCESSED" I'll get my check in 3 to 4 weeks via mail. HOW ARE YOU PEOPLE THIS HORRIBLE AT YOUR JOBS?!

Customer Service Rep. Chris Rider is the BEST ! Knows my vvehicle and always makes sure every need is serviced to requirements. I'm very satisfied with service..

Both Mike Paulsen (Car salesmen) and Josh Mejia (CFS Manager) were incredibly professional and helpful during the transaction. I went in wanting a 2020 Jeep Wrangler Rubicon. Mike was outstanding in stepping me through the process and kept me updated weekly. Josh was helpful, *honest* and full of useful information when going through the financial aspect of the transaction. I would strongly recommend this dealership as it was a comfortable, stress free but again most importantly honest. I will be going back to this location as I was very satisfied with their assistance.

Appreciated not being swarmed by salesmen walking through the lot while looking at vehicles. Enjoyed the "no haggle" pricing and everyone we worked with were amazing!

It was a great place to shop for your dream jeep. highly recommended

My wife and I Just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Fantastic experience both from the team helping us and the car.

My wife and I just purchased a 2020 Grand Cherokee Trailhawk from Auto Nation. Best experience ever. We were able to complete most of the details by phone and email so when we went to the dealership we were in and out. The car is beautiful and the team helping us was fantastic. Thank you Auto Nation, We will be back.

I have been having my Jeeps serviced here for several years. They have gone out of their way to take care of my needs even when things get complicated. I would definitely recommend them.

It was a very positive experience.

Had to return my earlier leased car and took another trailhawk, I was well informed by Ivan about different options I have and he did help me with overall return and buying process - good experience

Horrible I would never go back there again nothing but lies the worst dealership I ever bought a car from

The price for an oil change was much larger than we discussed. I spoke with the clerk about it and show said she look into it (not intending to get back to me). It was $90 for an oil change that should have been $70. It was higher because it needed an extra quart of oil--didn't you know that when I brought it in--its a dodge--I think its deceptive. I won't come back to Dodge of Bellevue for oil changes or routine repairs.

Everyone was very professional. Amanda was especially helpful in providing me with information necessary to make a decision on prioritizing the importance of the car repairs.

Shawn was incredible! I was just coming out of a 15yr relationship with my volvo (loved that car) Shawn was able to very quickly assess what was important to me and took the utmost care to answer any of my concerns. What he didn't know immediately, he was able to find out there on the spot. He really went above and beyond for us - we misunderstood the package that was on the original vehicle (had thought it was the cold weather) he knew this was a super important feature to me, and even though I was "fine" with the original car, he wanted to make sure I was "wowed" :). Well, he delivered, beyond what I expected and also far past any sales experience I've ever had. He even rescued my favorite Maui Jim's from the original car :). Truly can't say enough great things about Shawn specifically, and the dealership. My husband has been in automotive for 30yrs, knows the industry, and we were both more than impressed with the care and integrity from start to finish. Highly recommend the Bellevue Jeep dealer, and would ask for Shawn!

Timofey and the Service Crew is always good. I trust them with my JK.!

Amanda was great. wen I called for appt. for recalls I was not offered a rental car, told that I had to take the shuttle since I did not purchase car there. upon arrival Amanda informed me I could get a free rental and she set that up for me. that all worked great. I had 2 recalls done and oil change. the only issues were that I had no new stick that says when my oil change was done and due next, the oil reset button was not reset on my jeep. I paid for an oil change but can't even be sure one was done. My car was also parked way out and I had little room to maneuver and had to back up between a lot of cars just to get out. Just not great door to door service.

i appreciated the attention to detail! I had my oil changed and they noticed my windshield spray nozzles were broken. They offered to replace them at that appointment which was much appreciated! Thanks

This location was great! I have a Volvo under warranty. When I made my appointment with the online system it make it sent me to this location. I thought it odd at the time and when I checked I discovered the system had done it in error. I was getting ready to go out of town and the service representative checked to see if Volvo could get me in but of course they could not. The service representative asked the technician if he could do the oil change and he told her as long as we have an oil filter. They tracked down an oil filter, did the service, and when they found out it was under warranty agreed not to charge me. They had me in and out in less than two hours. This was customer service at its finest.

My recent experience was great. Employee Tim (Finance Admin./A/R) was such a big help very late in the day. Tim finished my payment process and got me out of there quickly. Another employee initially got my checkout process started and was super helpful with a good attitude, again, late in the workday. Took my Jeep Laredo out to the Olympic Mtns. with my wife and made it back safely that weekend! Thank you to our mechanic too!

My experience with Ray and the Jeep dealership was quite pleasant. We came in with a trade and got back what we're expecting and a brand new renegade. Thanks for a smooth process and overall great experience!

Great low pressure sales process. The team was patient and attentive.

Our salesman Ramon was great - knew all the vehicle information, but not pushy at all. Helped us find exactly what we wanted even though not on site. Overall buying experience pretty quick and easy.

When I arrived at service center at Bellevue, WA shop . I was sitting in my car for 20 mins and no one came up to me. Bunch of workers walking around and ignoring me.

Our sales person Jeremy was very knowledgeable about the car and was professional and courteous. He made sure we knew what was happening every step of the way . The only problem we had was waiting for the finance officer ( not his fault) . The couple a head of us took 2.5 hours asking questions. I didn?t mark down for that as it was not in the dealerships control. Price was great , better than anyone around for 50 miles .

After reviewing various car websites, I found the car I wanted at the Chrysler Jeep AutoNation in Bellevue. The people (Jeremy, Star, Zane, the dealership manager) were just awesome, knowledegable, helpful, friendly - also no question was too dumb, so add patience in abundance. I bought my used Lexus there and every step of the purchase and delivery was handled professionally, with thought and care. The car was detailed out beautifully, including removing some bush scratches on one side of the car. Everything they said would happen, did, everything agreed upon was delivered, no empty promises nor hardcore selling. Just reasonable responsible and excellent customer service, dealer service, financial service throughout the process. Their set price and the 5 day try it out period (and if you don't like it bring it back), allowed me to have a mechanic double-check the car and he was impressed by what he saw. Just one last thing - I would recommend that if you go to AutoNation, be sure to ask for Jeremy. He was so helpful from beginning to end and was wonderful working with me about every little thing - he made things go smoothly and comfortably. I will be recommending this dealership to my friends, family and co-workers, etc.

By far the best car dealer service jeniece is the best. Thank you for helping me getting my jeep wrangler 2019

Fantastic experience buying a vehicle from Shawn Bedker. Strongly recommended to those in the market for a new ride!

Easy scheduling service; service staff extraordinarily friendly.

Very honest, smooth, and easy transaction. Would definitely recommend this location to anyone and everyone.

Jeremy was fantastic to work with and he made the buying experience easy and efficient. I'd definitely work with him again!

I had first gone to Jeep of Seattle where they were making the process so difficult that we needed up just walking away and I called Jeep of Bellevue and told them exactly what I wanted and they prices match what I was wanting to spend and had already had the car ready to go for me by the time I got there. Mike was who had helped me out and I could recommend him more. I was in and out within just a couple hours and absolutely received 5 star service.

The best customer service I've ever had at a dealership

Janice was amazing!! It was my first car purchase in almost 5 years. I walked out of there with a Jeep Renegade Trailhawk and couldn’t be happier with the experience. Thank you Autonation for my new Jeep! Jeep Grand Cherokee was my first vehicle when I was 18 years old and I loved it!!

The entire buying experience was fantastic from beginning to end. Mike Paulsen was a subject matter expert and true professional. No pressure, no hassle..highly recommend them for all your jeep needs!!!

This dealership is nothing but incompetent. Do not buy from them or bring a vehicle to them! They have had my vehicle for 5 days and will not even give me information about it or when they can work on it.

After waiting 2 hours for my "diagnostic to be done. It was finished and for the one repair I needed it was double from what I was quoted for another mechanic (AAA and BB approved). I said I'd go else where. I waited an additional 40 minutes for my car to come up

Myles was so helpful, and made the car buying process easy! Definitely recommend him!

Very professional, felt they did a thorough job. Wait time was a little long, but that's ok to get good service.

Very nice employees that are customer focused at any time of the day. Happy to serve and help with connecting you with your new vehicle. Thank you Kasra and Starr.

If you are looking for a straightforward professional no hassle experience I?d certainly recommend AutoNation Jeep in Bellevue, WA. Kasra was extremely professional, knowledgeable, and represented himself as a clear customer advocate. His follow-up and handoffs where seamless, assuring that the buying process was short and to the point. Clearly a cut above what I?d been experiencing in this current looking/buying process.

In and out within one hour for recall issue Great service

Totally Unsatisfactory. Five days ago, during a visit to Les Schwab in Redmond, WA to have my Winter snow tires/wheels replaced with my regular tires and wheels on my 2016 RAM 2500 a problem with my truck was discovered. The sharp-eyed Les Schwab technician observed and pointed out a serious problem with the steering linkage. The jamb nut that secures the adjusting sleeve onto the drag link had backed off completely and would have eventually led to a disconnected steering link causing a total inability to steer the vehicle. The Les Schwab service advisor furthered informed me that there was a “Safety Recall” on this very issue. Two days later I received, via USPS, a recall notice from Fiat/Chrysler in the problem. I immediately called AutoNation Dodge of Bellevue to schedule an appointment to have the problem rectified. I was told that the part to fix the problem was “on backorder with no estimated availability date”. I express my deep concern about the safety issue and was told I could bring it in on Saturday for an inspection and, if “necessary the application of a temporary fix”. I specifically told the Service Advisor that if they didn’t have a fix I would prefer not to drive all the way to Bellevue early Saturday morning for nothing. I was assured that wouldn’t be the case. After doing some research and consulting with another profession Automotive Technician, I learned that the “fix” was to check and adjust the steering alignment and then weld the jam nuts to the adjusting sleeve. Checking and/or adjusting the Alignment was critical as once the jamb nuts were welded to the adjusting sleeve no further alignment adjustments could be made – until the replacement part on backorder became available. HOWEVER, upon arrival at AutoNation Dodge of Bellevue I was informed that 1) the fix that I’d researched was indeed the recommended temporary fix by FCA (RAM), 2) that they, AutoNation Dodge of Bellevue, did NOT have a welder and 3) that they could not even check the alignment so that I could either do the welding myself or take the truck to a professional welding shop. They said the only thing they could do was to print out the instructions for the temporary fix. Since the “fix”, i.e., pre-heating the jamb nuts and tack welding the nuts to the adjusting sleeve could be accomplished by a beginning welder, I planned to do it myself. BUT they reminded me that they could not check the alignment and welding the jamb nuts would prevent future adjustments to the alignment. Then they said the only RAM Dealer that could do the alignment and temporary welding fix was Renton CDJR and that they were scheduled 3-4 weeks out. Well at least Renton CDJR is part of Car Pros and not AutoNation. I’ll not return to AutoNation Dodge of Bellevue or any AutoNation RAM dealer in the future!

Just had the best buying experience at Autonation - ask for Ramon!!

Per prior posts on this site the dealership mentions "Please call our General Manager". As expected you get phone menu path to know where with no ability to contact anyone directly and messages not returned. To all who read these posts: DO NOT HAVE YOUR JEEP SERVISED HERE; unless you need a simple oil change or basic service.

Made buying experience a pleasant one. Great staff and convenient location.

AutoNation in Bellevue is great! We just got a new 2019 Jeep Cherokee and Shawn was our salesperson. He is upbeat and very knowledgeable. I highly recommend it!

Easiest car I have ever bought. Shawn did a great job on delivering the deal and Grand Cherokee that was promised

Almost impossible to contact anyone in service by phone. This is described as a phone up grade problem and will be corrected as soon as possible. In person service is friendly and professional.

I wish to give the highest recommendation of AutoNation of Bellevue for giving us the best deal possible on our most recent SUV purchase. We purchased a sought after used Land Rover LR4 and received amazing customer service from everyone involved. I wish to specifically thank Ivan Burazer for the most amazing customer service. He followed up on all aspects of our purchase and kept every promise. We would trust them with all our car buying needs. I would buy another vehicle from their dealership in the future and would encourage others to give them their business.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

Had the pleasure of working with sandra and Starr at the Bellevue jeep location and it was amazing. I came test drove a vehicle and they ran me some numbers and didnt try and pressure me into anything. It made me feel comfortable and appreciated as a customer. I went home crunched some numbers myself and made sure to return to buy a car the next day.

I had an oil change and tire rotation today. The folks doing the check in were good to deal with but I can’t say the experience was the same when I got my keys back. The person that got into my glovebox to get the wheel lock key didn’t bother to put half of the contents back. I found things on my passenger seat and napkins strewn on my floor. Let’s just say they should never expect a good NPS score from me.

I recently purchased a Jeep Renegade from AutoNation in Bellevue. I have bought many cars in my day, but this transaction was by far the easiest and most satisfying. Ramon Ramirez searched for just the right vehicle with all the options I wanted. We did most of the transaction over the phone, and we finalized the deal within half an hour at the dealership. And the price was right within our budget. Outstanding deal!!!

Everything went great Ramon made sure I go the car I wanted.

Very helpful and friendly staff. Fast and easy transaction

The Service department crew was professional, accessible, responsive, and friendly. Work was done on time and as promised. Staff made the entire experience easy, from drop off to pick up. Wouldn't hesitate to return.

Outstanding car buying experience! Mike Paulsen was great in listening to what my needs were and helping me find the perfect car. Started out thinking I wanted the 2019 Jeep Rubicon but ended up deciding the 2019 Jeep Grand Cherokee Trailhawk would give me exactly what I truly needed. All the staff at AitoNation were great and welcomed me to the Jeep family. I highly recommend the dealership and Mike Paulsen.

Ramon in Bellevue was so patient with me. I had not purchased a car in years so I felt very insecure. He helped me relax and he builder trust with me. I think I got a good deal I think.... the monthly fits my budget!

Good morning, I am writing a review on my behalf to Sales Manager "Shawn Bedker" I was very satisfied and pleased with his effort and time showing my mother and I around the dealership for the perfect car which I am loving and appreciating the moment for the pass 4 days so far. Excellent service I will be back probably in the near future for car services for my car either oil change or any mechanic service. Wonderful performance to Shawn I am very grateful with this new vehicle in hopes that I will keep it in great and amazing care. Thank you for your help and support Shawn! Overall the Renegade 4WD features and vehicle is in great shape especially the room fits perfectly for sitting also driving which makes myself feel comfortable while on the roads. I am very blessed on my fresh start of the day while hopping out on the road to work.

Wonderful purchase experience! We were treated very well!

Ramon did a great job. Listened to what I wanted and immediately offered some great recommendations. Thanks all!

Missing cargo mat that was in the pictures. Never disclose that there was Only 1 set key which is &500 to buy. I understand it’s a used car but still need to tell buyers what comes with the car. The salesman was awesome. Kasra was very friendly.

Second time taking our Ram into Autonation in Bellevue. Best customer service!

Both James Cambra and Ramon Ramirez were great to work with. I had most of my discussions about what I wanted with James via email and phone, then met Ramon to test drive and ultimately finish my deal. I felt totally relaxed and when I saw a better price at another dealer, the team at Bellevue was happy to work with me to keep my business. The office showroom is nice with a calm energy and the location of the dealership is convenient. Parking is a challenge, however. ��

Best place too purchase a Chrysler Dodge jeep or Ramon

I had a vehicle in mind when I went to AutoNation. While I test drove it, the salesperson figured out the trade-in value for my vehicle. When I returned, I was informed they would give me the upper end of the trade-in range (as I researched it) and dropped the price a few thousand dollars. We negotiated adding a tow hitch and we were done. Their pricing is very aggressive. I couldn't find a better deal anywhere else.

I normally have great service here. However, when I brought the Jeep in for an oil change yesterday, the person noted that in their system that there’s a note not to fill the washer fluid. I said, that’s because I like to use the Rainex washer fluid instead. What’s weird, is that today the next day, I go to spray a bit on my windshield, and there’s nothing coming out... I can hear the pump working, but no fluid. I get home and check the tank and it’s bone dry. Iam 100% sure that it was not that way when I brought the vehicle in, and there’s no puddle of it on the floor of my garage. I filled the tank with what I still have here at home, and the system seems fine. Their multi point inspection sheet also says they checked the washer fluid. I don’t get it here. Why was the tank dry? The tank was not full when I brought it in, but it was not that low either...

This is the third Jeeo we have purchased from AutoNation. We wouldn’t buy anywhere else!

Chris rider was great took care of my jeep. completed service and recall in less than 1 hour

Had a great experience leasing a car. James was able work with me to ensure I got what I was looking. I told him my objectives and he help guide me to a solution I was happy with.

On the phone I was told it would take 2 hours, instead when I went to the appointment early morning I only had to wait 20 minutes or less. The software recall was taken care of and I was given a coupon for free car wash. Great job.

My experience was fantastic. I contacted them in advance and they had everything ready upon arrival. everything was done professionally and handled with care. I would recommend this dealership to anyone I know. special thanks to Josh M.

We bough our 2014 ecoDiesel Jeep Cherokee Overland brand new. Since then it has had nothing but problems, starting with the air suspension. I’ve had everything from computers to the catalytic converter replaced. All my oil changes and recalls have been taken care of here as well. It’s happened at least 5 times where I’m told our vehicle was fixed only to have the check engine light come back on during my drive home. This just happened in my most recent experience from having the diesel exhaust filter regeneration forced. Very sick of this vehicle, it’s problems, and unknowledgeable mechanics.

Great service and quick! Maybe there 2hr and drove away in my new car.

My husband and I do not like buying cars. We have had a lot of “challenging” experiences. Our purchase from Ramon and Auto Nation was a most pleasant one, from start to finish. We have certainly found a new source for future vehicle needs.

The quick service manager was great. Had an oil change and a headlight replaced.

Ramon was great to deal with! Very down to earth and easy to talk to. Found us exactly what we wanted. Need more salesmen like him.

See my post. It explains it all

Express lube was a little slower than usual this time around but overall the experience was good. The coffee was actually great. Peets Dark Roast!

I was referred to Nick Wilcox of Bellevue Dodge/Jeep/Ram for the purchase of a Ram ProMaster to add to my companies installation vehicle fleet. He and his team were able to get me what I wanted/needed for a price I felt was fair and did a great job taking care of me through the process including dealing with trading in 2 vehicles at the same time. I will definitely use Nick Wilcox (and his team) at Bellevue Dodge when I am next in need of a vehicle they can provide for me.

GREAT CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I like the way they come out to your car when you pull up, and ask what you need done. A LOT BETTER than having to go in and wait in line for 20 minutes. Great service and courteous managers.

Quick and friendly service. Oil changed on time with no hassle. Great waiting room with space for me to do my work while I waited.

Every person I talked to here was honest, caring and no pressure. I got a great deal and fair trade in. They made it almost too easy.

If you're considering Autonation CDJR in Bellevue perhaps consider big Jim's sleazy used car lot first, instead. The level of honesty and customer service might be better at big Jim's. If you are the kind of person who likes giving money to door to door vacuum cleaner salesmen then Autonation is the place for you. You'll eventually be greeted by someone ranting " Sleezy E's my name and bait and switch's my game." They'll stare at you blankly as you explain you'd like to take a look at a car you saw on their website. When you're done talking, they'll wander around aimlessly and leave you sitting to be alone with only your thoughts for what seems to be an endless amount of time. This will give you the privilege of asking yourself "they know i'm still here....right?" Finally, only at a moment that is convenient for Sleezy E you'll get to see the vehicle you'd hoped to. Once you fall in love with the car and are about to make one of the biggest commitments of your life (now that you've wasted an hour or 2 of your life you can never have back), Sleezy will causally hit you with one of his dope rhymes. It goes a little something like this......(due to copyright issues this may not be verbatim)...."you know about the price right?" Then he'll hit you with the patented long silent pause and hypnotizing stupid face stare, and at the end of it all, the price is magically $6,000 dollars more than they were advertising it for on their website, on craigslist, and on car gurus. I will say though, depending on the type of reaction you have to this next level side show, the dealership does make amends by issuing you either a bumper sticker, a T-shirt, or if you really really handled the news as they had hoped, they'll get you an autographed copy of Sleezy E's new album.....Keeping it Sleezy, which seems to play on a never ending loop at this dealership. Do yourself a favor....try big Jim's car lot instead!!!!

Came in last min for oil change, shuttle driver Larry was awesome and was great to get ride to office. Just an oil change but also was able to get air filters etc changed out. Thanks

I’ve purchased 11 cars in my life... this was by far the worst experience I’ve ever had. The ONLY reason I didn’t walk away is because I needed a specific year and model of hard-to-find car. I walked in to this dealer knowing exactly which vehicle I wanted—AND with an approved loan application from my bank—but it still took over six hours to purchase. How? First, they made me fill out a credit application, despite me not needing credit. They told me that the form wasn’t actually to apply for credit, but that the form is how they get the info they need into their system—and was mandatory. So I filled it out... then afterwards *surprise* they brought me a credit disclosure and a quote from my own bank for an interest rate 1% higher than I was already approved at. (Dealers get commission on loans they originate and make more money on higher interest loans; making money on both my trade-in value AND selling their car to me just wasn’t good enough for them.) My bank told me that the dealer could have adjusted the rate, but instead picked the higher rate. I’m over 3.5 hours into the ordeal by this point. My bank is ultra-confused because I have two applications open. I have to sort out the mess on the phone while the dealership’s finance manager is asking me to go with their application instead of my approved one. I finally get that sorted, then sign the rest of the sale paperwork, but am told I need to go to the bank branch to pick up a check. (Have never been asked to do that with the 10 previous cars I’ve purchased). Fine. Whatever. I’ll go get it. But there’s still problems. The incompletely filled-out paperwork sent to my bank, plus the dealership not faxing the docs over in a timely manner, and a few other details... and I’m at six hours before having the check in hand. When I get back to the dealer, the salesman probably thinks he’s being cute with his snarky comments about how long it took me to get it all done. I’m boiling. If you want to be lied to, scammed, disrespected, and spend an actual entire day buying a car—because you enjoy misery and have nothing better to do with your life—this is the place for you. I didn’t even get into detail with the other stupid tricks they played: like demanding signatures on an endless stream of updated spreadsheets with no explanation to what you’re actually agreeing to by signing; charging me for license plates even though Washington state law allows for plate transfer (and I showed them the state law allowing that, but they ignored me); and much, much more. Don’t ever shop here. Ever.

the scheduled appointment was handled expertly with courtesy. Unfortunately, the replacement part was on back order and the repair has yet to be completed.

I had my car towed to the dealership as it was the closest place to work. I called ahead twice but could not get a hold of anyone. I understand it was the end of the day on Friday but it was 45 minutes before the service department closed. I left a message on a lady's voicemail that was never return. When I dropped off the car with the tow truck, it turns out that the mechanical repair shop is down the street so the tow truck had to navigate the crowded parking lot to leave and go down the street 1/2 a mile. The location down the street is unmarked and there is no way to tell that it is affiliated with the dealership. The parking lot is not secured and I was worried about leaving my car there but I was out of options. I then had to go back to the dealership to drop off the key. There really should be a drop box at the repair facility so that the back and forth can be avoided. I called on Saturday and was able to talk to a person who did let me know who would be assigned to follow up with me. I don't think the direct phone number that was provided was correct but I had a name and Dan did follow up early on Monday so that was appreciated. The kicker was I have 2 warranties and neither covered a battery and no diagnostics would be tried until I paid almost $500 to replace the battery. I know dealerships are more expensive than most shops but I found this rate offensive especially since the lights, radio, A/C all still worked after 3 days of not being able to start the car and it seems like something other than the battery was causing the issue. I ended up towing my car to a different shop due to my frustration with the process and the pricing. Dan was very professional and courteous throughout the process.

Went to AutoNation Chrysler Jeep Dodge to get my car serviced. Easy to make an appointment and the work was done well.

I have bought several vehicles from various dealers over the years. This is the first one I have purchased from an Auto Nation dealership and it was very stress free transaction. No haggling or trying to get one up on each other by the two parties.

nice ? buying experience?. Low pressure. Car sold itself and was offered at a great ? price.?

I bought my new Grand Cherokee Limited a week ago. I was impressed with the management team. James Cambra, our sales rep, went above and beyond to get us in the vehicle and the finance staff worked hard for us too. I will say I wasn't happy with the detailing done on the vehicle prior to pick up. I half blame myself for not looking it over prior to driving it off the lot but to see dirty interior glass and dried wax on edges is bothersome. I would recommend this dealership.

Very helpful and easy to deal with. Made getting my new Jeep easy!

Took my Jeep in for a radio issue and remote start. 30 days and $400, later still not working. I placed 8 calls, none returned. Do not take your vehicle here. Absolutely terrible service. They told me there was nothing wrong with the Radio.... Jim F.

Never been treated so horribly by a dealership before. I purchased a Jeep Grand Cherokee from them; I was not just rushed but shoved through the process. I even had the finance manager throw a pen at me when I asked why the totals were different between the sticker price and the contract! DO NOT WASTE YOUR TIME HERE.

Mediocre service..drop my vehicle jeep renegade 2015 for overheating problems for 3 times,,and the last time i found a hit in my hood that peel off the paint and nobody said me nothing about that..

Very patient with me DURING a very trying time in my life

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

If there's zero star, I'll do it, the sale guy who answered my phone was so un-professional, he could say "no" to what I'm asking for, but he just said "we owe you nothing", that's not the way to treat a customer, felt not be respected as a customer. I'm not begging to buy a car from you, was planning to buy the car, but after the conversation with the guy(can't remember the name, maybe "Raymond", I totally changed my plan).

Bought a Ram truck two years ago, love it! Great sales staff, wonderful experience. Get all oil changes and service there, no complaints at all, super friendly and knowledgeable.

Excellent service from start to finish. I love my new Jeep Cherokee!

searched for a car online and the team was very informative on giving me the information i requested. quick response time. thank you very much

I had Kasra help me. Got to say that he was really active and not pushy was respectful and very courteous. He answered all my questions and messages clearly and really got me on my way.

After paying over $200 for a check engine light report I was quoted $521 for repairs. I had to asked twice for a break out of parts and labor. Being an untrained Chrysler mechanic, I was able to replace both parts in under an hour with OEM parts sourced at 2/3rd the cost. I understand Dealership shops are expensive to operate, but $422.64 in labor seems out of line. I recommend going elsewhere for service as this dealership price gouges.

I had to take my Jeep Grand Cherokee in for a recall which I was told would take 5 hours or so. As I had some things to tend to that morning I took advantage of the rental car that the dealership offered for this recall. Dropped my car off at 10AM and was told that de Enterprise person would be there within 10-15 minutes to get me into the rental. Waited in the lounge for well over half an hour before I went back up to the service desk to inquire. A phone call was made and I was told that the Enterprise guy was right around the corner. Back to waiting...another inquiry and another phone call half an hour later....I finally got my rental car at 12PM. By this time I had already missed the appointment I needed the car for, so I said that i may as well just take the dealership shuttle to the mall for the remaining few hours....but at that point I would have had to wait again for the shuttle, so I just took the rental. The Autonation service guy was helpful and friendly and apologetic, the Enterprise guy was lackadaisical and didn't seem at all apologetic for making me wait 2 hours. Not sure if this happens often, but I would think Autonation would reevaluate their relationship with Enterprise. Also, if my appointment to drop off my car is at 10, then I would expect my rental to be waiting for me at 10 as well. Waiting to arrange for the rental place to come over after I am already there seems inefficient.

Recently purchased a used vehicle from AutoNation and it was an unexpectedly enjoyable car buying experience. The salesman was informative and easy going. The buying process was stress free, the time it took to process the sale was expedient, and all the staff we came in contact with were friendly and helpful. What more can you ask for?

The facility is excellent. There are a lot of choices and the salesperson was extremely helpful. I would like to recommend him to anyone might want to purchase a car. His name is Ramon Ramirez. He had been very patient and helpful in helping me choosing a car. Even after the visit, he also had continued to follow up with me and helped me picked out more options for me. I found the car choices that he had sent me were very much good choices. The overall service of this dealership is excellent and I would definitely come back if I do need to purchase another car. Everyone in the team had provided great customer service. So I would definitely recommend this dealership and in particular the sales associate Ramon Ramirez to a friend.

Starr was super helpful with all my questions before and after buying my car. She defiantly did a great job being professional without being pushy or annoying.